Jabra Pro 935 Dual Connectivity Wireless Headset Instructions

Jabra Pro 935 Dual Connectivity Wireless Headset

Why does call control not work with my ShoreTel softphone even though I followed the post-installation steps of Jabra Direct?

Compatible Mitel/Shoretel softphones

• Mitel/Shoretel Communicator v.14, 15
• Mitel/Shoretel Connect Onsite

Confirm successful installation

Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Use the following steps to check the installation and configuration.

1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider (enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer.
6. Verify that the ShoreTel integration displays the Ready status on the Jabra Direct home screen.

https://www.jabra.hk/supportpages/jabra- pro-935/935-15-509-208/faq/07dfc668-2241-48c8-a7f6-9a778e76c96f.

References

• [FAQTitle] | Jabra Pro 935 Dual Connectivity | FAQ | Jabra Support
• Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct? | Jabra Pro 935 Dual Connectivity | FAQ | Jabra Support

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>