Sage Barista Touch User Guide

the Barista TouchTM
BES880/SES880

QUICK GUIDE

SAGE ® RECOMMENDS SAFETY FIRST

At Sage ® we are very safety conscious. We design and manufacture appliances with your safety foremost in mind. We also ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.

READ ALL INSTRUCTIONS BEFORE USE AND SAVE THEM FOR FUTURE REFERENCE

• A downloadable version of this document is also available at sageappliances.com

• Before using for the first time, please ensure that your electricity supply is the same as shown on the rating label on the underside of the appliance. If you have any concerns
  please contact your local electricity company.

• The installation of a residual current safety switch is recommended to provide additional safety when using all electrical appliances. Safety switches with a rated operating current of not more than 30mA are recommended. Consult an electrician for professional advice.

• Remove and discard any packaging materials safely, before first use.

• To eliminate a choking hazard for young children, discard the protective cover fitted to the power plug safely.

• Ensure the product is properly assembled before first use.

• This appliance is for household use only. Do not use the appliance for anything other than its intended purpose. Do not use in moving vehicles or boats. Do not use outdoors. Misuse may cause injury.

• Position the appliance on a stable, heat resistant, level, dry surface away from the counter edge, and do not operate on or near a heat source such as a hot plate, oven or gas hob.

• Fully unwind the power cord before operating.

• Do not let the power cord hang over the edge of a counter or table. Do not let the power cord touch hot surfaces or become knotted.

• Do not leave the appliance unattended when in use.

• If the appliance is to be:
  – left unattended
  – cleaned
  – moved
  – assembled; or
  – stored

• Always switch off the espresso machine by pressing the POWER button to OFF. Switch off and unplug from the power outlet.

• Regularly inspect the power cord, plug, and actual appliance for any damage. If found to be damaged in any way, immediately cease use of the appliance and return the entire appliance to the nearest authorized Sage Service Centre for examination, replacement, or repair.

• Keep the appliance and accessories clean. Follow the cleaning instructions provided in this book. Any procedure not listed in this instruction booklet should be performed at an authorized Sage Service Centre.

• The appliance can be used by children aged 8 years or older and persons with reduced physical, sensory or mental capabilities or a lack of experience and knowledge, only if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.

• Children should not play with the appliance.

• Cleaning of the appliance should not be carried out by children unless they are 8 years or older and under adult supervision.

• The appliance and its cord should be kept out of reach of children aged 8 years and younger.

• Do not use attachments other than those provided with the appliances.

• Do not attempt to operate the appliance by any method other than those described in this booklet.

• Do not move the appliance whilst in operation.

• Do not use any other liquid apart from cold mains/town water. We do not recommend the use of highly filtered, demineralized or distilled water as this may affect the taste of the coffee and how the espresso machine is designed to function.

• Never use the appliance without water in the water tank.

• Ensure the portafilter is firmly inserted and secured into the brewing head before using the machine.

• Never remove the portafilter during the brewing operation as the machine is under pressure.

• Do not place anything, other than cups for warming, on top of the appliance.

• Use caution when operating the machine as metal surfaces are liable to get hot during use.

• Do not touch hot surfaces. Allow the product to cool down before moving or cleaning any parts.

• The heating element surface is subject to residual heat after use.

• Always ensure the appliance is turned OFF, unplugged at the power outlet, and has been allowed to cool before cleaning, attempting to move or storing.

• The appliance is not intended to be operated by means of an external timer or separate remote-control system.

• The use of attachments not sold or recommended by Sage may cause fire, electric shock, or injury.

• Always turn the appliance to the off position, switch off at the power outlet and unplug at the power outlet when the appliance is not in use.

• Any maintenance other than cleaning should be performed by an authorized Sage ®  service center.

• Do not use the appliance on a sink drainboard.

• Do not operate the appliance if it is in an enclosed space, or within a cupboard.

• Use caution when descaling as hot steam may be released. Before descaling, ensure the drip tray is empty and inserted. Refer to ‘Care & Cleaning’ for further instructions.

• Do not operate the grinder without the hopper lid in position. Keep fingers, hands, hair, clothing, and utensils away from the hopper during operation.

NOTICE TO CUSTOMERS REGARDING MEMORY STORAGE

Please note that in order to better serve our customers, internal memory storage has been embedded into your appliance. This memory storage consists of a small chip to collect certain information about your appliance including the frequency of use of the appliance and the manner in which your appliance is being used. In the event your appliance is returned for service, the information collected from the chip enables us to quickly and efficiently service your appliance. The information collected also serves as a valuable resource in developing future appliances to better serve the needs of our consumers. The chip does not collect any information regarding the individuals who use the product or the household where the product is used. If you have any questions regarding the memory storage chip please contact us at [email protected]

SPECIFIC INSTRUCTIONS FOR WATER FILTER

• Filter cartridge should be kept out of reach of children.
• Store filter cartridges in a dry place in the original packaging.
• Protect cartridges from heat and direct sunlight.
• Do not use damaged filter cartridges.
• Do not open filter cartridges.
• f you are absent for a prolonged period of time, empty the water tank and replace the cartridge.

The symbol shown indicates that this appliance should not be disposed of in normal household waste. It should be taken to a local authority waste collection center designated for this purpose or to a dealer providing this service. For more information, please contact your local council office.

To protect against electric shock, do not immerse the power cord, power plug, or appliance in water or any other liquid.

FOR HOUSEHOLD USE ONLY SAVE THESE INSTRUCTIONS

**

Components**

Rating Information

220–240V~ 50–60Hz 1380–1650W

All parts of the Barista Touch ™  that come into contact with coffee, water, and milk are BPA Free.

ACCESSORIES

4. Dual Wall filter baskets (1 cup & 2 cup)
Use with pre‑ground coffee.| 9. Steam wand cleaning tool
5. Single Wall filter baskets (1 cup & 2 cup)
Use when grinding fresh whole coffee beans| 10. Water hardness test strip

Functions

INSTALLING THE WATER FILTER

• Remove the water filter and water filter holder from the plastic bag.

• Soak the filter in cold water for 5 minutes.

• Wash the filter holder with cold water.
  

• Set the reminder for next month of replacement. We recommend replacing the filter after 3 months.

• Insert the filter into the two parts of the filter holder.

• To install the assembled filter holder into the water tank, align the base of the filter holder with the adapter inside the water tank. Push down to lock into place.

• Fill the water tank with cold water before sliding back into position at the back of the machine and locking into place.

FIRST USE

1.  Press the POWER button to turn the machine on.

2. Follow the instructions on the screen to guide you through the first use setup.

3. After completing the setup, the machine will tell that it is ready to use.
   Your Barista Touch is now ready
   Select the guide to find out more about your Barista Touch or exit to proceed to your drink selection
   The machine is now in STANDBY mode.

4. Touch “Guide” and the machine will guide you step by step to make your first coffee. Touch the and go to the Drinks Menu or < to repeat the Setup. To repeat the Guide at any time, go to Settings Menu.

NOTE
If your water hardness is either 4 or 5 when tested, we strongly recommend you change to an alternate water source.
GRINDING OPERATION
Insert bean hopper into position on top of the machine. Turn dial to lock into place. Fill the hopper with fresh beans.

DRINK SELECTION
To enter Drinks Menu screen, touch the Home icon . Swipe & select your drink. Touch the ‘Help & Tip’ **i** to see Barista Touch ™ Guide.

NOTE
Please keep the touch screen dry and clean to ensure that the machine functions properly.
DRINK SCREEN

SETTING GRIND SIZE
Selecting Your Filter Basket
Single Wall Filter Baskets
Use Single Wall filter baskets if grinding fresh whole coffee beans.

Dual Wall Filter Baskets
Use Dual Wall filter baskets if using pre‑ground coffee.

Selecting Grind Size
In the touchscreen, select the chosen filter basket by touching the toggle option under the ‘Grind’ button.
Automatic Dosing

• Touch the ‘Grind’ button once, or push and release the portafilter to engage the grinding activation switch. Then allow fresh ground coffee to fill the portafilter.
• Grinding will automatically stop, however, if you wish to stop grinding before the cycle has finished, push and release the portafilter.

Manual Dosing

• If you prefer to manually dose, with the portafilter inserted in the grinding cradle, push and hold the portafilter to engage the grinding activation switch. Continue holding until the desired amount of ground coffee has been dosed.
• To stop grinding, release the portafilter. This will release the grinding activation switch and stop the grinding function.

Tamping the Ground Coffee

• Once grinding is complete, Tamp down firmly.
• As a guide to dose, the top edge of the metal cap on the tamper should be level with the top of the filter basket AFTER the coffee has been tamped.

Trimming the Dose
The Razor™ precision dose trimming tool allows you to trim the puck to the right level for consistent extraction.

• Insert the Razor ™ dose trimming tool into the filter basket until the shoulders of the tool rest on the rim of the basket.
• Rotate the Razor ™ dose trimming tool back and forth while holding the portafilter on an angle over a knock box to trim off excess coffee grinds.

• Wipe excess coffee from the rim of the filter basket to ensure a proper seal is achieved in the group head.

Purging the Group Head
Before placing the portafilter into the group head, run a short flow of water through the group head by touching the ‘Brew’ button. This will stabilize the temperature prior to extraction.
Inserting the Portafilter
Insert the portafilter into the group head and rotate the handle towards the center until resistance is felt.

ESPRESSO EXTRACTION
Touch the ‘Brew’ button on the display to start extraction. You can switch between single shot, a double shot, or Custom by touching the ‘Single’, ‘Double’, or Custom button. The duration times are preset but can be customized.

MANUAL OVERRIDE
Press and hold the ‘Brew’ button (approx 2 secs) to enter manual extraction mode. Touch the Brew button to start the extraction, touch the Brew button to stop the extraction.

TEXTURING MILK

NOTE
Use the indicator on the screen for the correct milk jug position.
Under the ‘Milk’ button, temperature level and froth level are displayed. They are preset based on the drink you’ve chosen but you can customize by touching those options. To start, touch the ‘Milk’ button. The screen will display the temperature of the milk as it heats. Milk texturing will stop automatically when the selected milk temperature is reached. Lift steam wand to remove milk jug. Wipe the wand & tip with a clean damp cloth. Lower steam wand to the down position and the wand will automatically purge.

NOTE
Prior to texturing milk, it is recommended to momentarily purge the steam wand by first touching the ‘Milk’ button. Touching the button again will stop steam delivery.

MANUAL MILK TEXTURING
Auto milk texturing and auto shut‑off is disabled during manual milk texturing mode. Lift the steam wand. Start frothing by touching the button. When frothing is done, touch the Milk button to stop. Wipe the wand & tip with a clean damp cloth. Lower steam wand to the down position and the wand will automatically purge.
CAUTION: BURN HAZARD
Pressurized steam can still be released, even after the machine has been switched off. Children must always be supervised.
NOTE

• After 90 seconds of continuous steaming, the machine will automatically disable the steam function.
• Use exclusively the stainless steel milk jug included in the pack to froth milk. The use of containers made of glass or plastic material to froth milk may lead to dangerous conditions.

AMERICANO
There are 3 preset Americano settings – Small (180ml), Medium (240ml), and Large (360ml). Grind dose & tamp your portafilter & inserinto the group head. Position your cup underneath the portafilter spouts & the hot water spout. The hot water is delivered first, and espresso will be extracted after that.

CAFÉ CREMA
There are 3 presets for the Café Crema setting, Small (120ml), Medium (150ml), Large (180ml). Insert the single-cup filter basket, adjust the grinder to a coarse setting as prompted on-screen.

HOT WATER
The HOT WATER function can be used to pre-heat cups or add hot water manually.
To start & stop hot water, touch ‘Hot Water’ on the screen.
Hot water limit is approximately 90 seconds. Depending on the size of your cup, you may need to touch the ‘Hot Water’ button to stop pouring.

NOTE
You cannot run hot water and extract espresso at the same time.

ADDING A NEW DRINK
Touch ‘Add New’ in the menu screen to create a customized drink. You can adjust parameters based on a standard style and save your own.

Alternatively, after manually adjusting parameters touch the small icon to save the current setting.
TIPS
Ensure the drip tray is firmly pushed in place and emptied whenever the Empty Me! indicator is displayed.
AUTO-OFF MODE
The machine automatically switches to AUTO OFF mode after 30 minutes.
SETTINGS
To enter the settings menu, touch the icon on the upper right of the screen.

EXTRACTION GUIDE

CORRECT EXTRACTION

• Flow starts after 8-12 secs
• Flow slow like warm honey
• Crema is golden brown with a fine mousse texture
• Espresso is dark brown

UNDER EXTRACTION

• Flow starts after 1-7 secs
• Flow fast like water
• Crema is thin and pale
• Espresso is pale brown
• Tastes bitter/sharp, weak and watery

OVER EXTRACTION

• Flow starts after 13 secs
• Flow drips or not at all
• Crema is dark and spotty
• Espresso is very dark brown
• Tastes bitter and burnt

AFTER EXTRACTION

REMOVE USED GRINDS
Used grinds will form a coffee ‘puck’. If the puck is wet, refer to the ‘Under Extraction’ section.

RINSE FILTER BASKET
Keep the filter basket clean to prevent blockages. Without ground coffee in the filter basket, lock the portafilter into the machine and run hot water through.

SOLUTIONS

Tamp using 15-20kgs of pressure. The top edge of metal cap on the tamper should be level with the top of the filter basket AFTER tamping. Trim the puck to the right level using the Razor™ precision dose trimming tool.

SOLUTIONS

Tamp using 15-20kgs of pressure. The top edge of metal cap on the tamper should be level with the top of the filter basket AFTER tamping. Trim the puck to the right level using the Razor™ precision dose trimming tool.

| GRIND| GRIND DOSE|

TAMP

---|---|---|---
OVER EXTRACTED
BITTER • ASTRINGENT| Too fine| Too much
Use razor to trim| Too heavy
BALANCED| Optimum| 8–11g (1 cup)
16–19g (2 cup)| 30–40lbs
(15–20kg)
UNDER EXTRACTED
UNDERDEVELOPED • SOUR| Too coarse| Too little
Increase dose & use razor to trim| Too light

Care & Cleaning

COLOUR TOUCH SCREEN DISPLAY
Please keep the touch screen dry and clean to ensure that the machine functions properly.
REPLACING THE WATER FILTER

The provided water filter helps prevent scale build‑up in and on many of the inner functioning components. Replacing the water filter after three months or 40L will reduce the need to descale the machine. The limitation of 40L is based on water hardness level 4. If you are in the level 2 area, you can increase this to 60L.

NOTE
To purchase water filters visit the Sage ®  webpage.
CLEANING CYCLE
There will be a message prompt when a cleaning cycle is required. This is a back‑flushing cycle and is separate from descaling. Follow the instruction on the screen.
DESCALING
After regular use, hard water can cause mineral build-up in and on many of the inner functioning components, reducing the brewing flow, brewing temperature, power of the machine, and taste of the espresso. Even if you used the provided water filter, we recommend you to descale if there is scale build-up in the water tank. Go to ‘Settings’ and select ‘Descale cycle’. Follow the instructions on the screen.
WARNING
Do not immerse the power cord, power plug, or appliance in water or any other liquid. The water tank should never be removed or completely emptied during descaling.

CLEANING THE CONICAL BURR GRINDER
This grinder cleaning cycle removes oil build-up on the burrs which can impede performance.

WARNING
Care should be taken as the grinder burrs are extremely sharp.

CLEANING THE STEAM WAND

• The steam wand should always be cleaned after texturing milk. Wipe the steam wand with a damp cloth.
• If any of the holes in the tip of the steam wand become blocked, it may reduce frothing performance.
• Go to ‘Settings’ > ‘Steam wand cleaning’ and follow the guide on the screen.

CLEANING THE FILTER BASKETS AND PORTAFILTER

• The filter baskets and portafilter should be rinsed under hot water immediately after use to remove all residual coffee oils.
• If any of the holes in the filter basket become blocked, use the pin on the end of the provided cleaning tool to unblock the hole(s).
• If the hole(s) remain blocked, dissolve a cleaning tablet in hot water and soak the filter basket and portafilter in solution for approx. 20 minutes. Rinse thoroughly.

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen should be wiped with a damp cloth to remove any ground coffee particles.
• Periodically purge the machine. Place an empty filter basket and portafilter into the group head. Touch the ‘Brew’ button and run a short flow of water to rinse out any residual coffee.

CLEANING THE DRIP & STORAGE TRAY

• The drip tray should be removed, emptied, and cleaned at regular intervals, particularly when the drip tray full indicator is showing EMPTY ME!
• Remove the grill from the drip tray. Lift the coffee grind separator and dispose of any coffee grounds. The EMPTY ME! indicator can also be removed from the drip tray by pulling upwards to release the side latches. Wash all parts in warm soapy water with a soft cloth. Rinse and dry thoroughly.
• The storage tray (located behind the drip tray) can be removed and cleaned with a soft, damp cloth. Do not use abrasive cleaners, pads, or cloths which can scratch the surface.

NOTE
All parts should be cleaned by hand using warm water and a gentle dishwashing liquid. Do not use abrasive cleaners, pads, or cloths which can scratch the surface. Do not clean any of the parts or accessories in the dishwasher.
CLEANING THE OUTER HOUSING & CUP WARMING TRAY
The outer housing and cup warming tray can be cleaned with a soft, damp cloth. Polish with a soft, dry cloth. Do not use abrasive cleaners, pads, or cloths which can scratch the surface.
STORING YOUR MACHINE
Before storing, press the POWER button to switch the machine off and remove the plug from the power outlet. Remove unused beans from the hopper, clean the grinder (see page 15), empty the water tank and the drip tray. Ensure the machine is cool, clean, and dry. Insert all accessories into the storage tray. Store upright. Do not place anything on top.
WARNING
Do not immerse the power cord, power plug, or appliance in water or any other liquid.

REPLACING THE SILICONE SEAL
Over time, the silicone seal surrounding the shower screen will need to be replaced to ensure optimum brewing performance.

1. Press the POWER button to switch the machine off and unplug the cord from the power outlet.

2. Carefully remove the water tank and drip tray, taking particular care if they are full.

3. Using a skewer or similar, clean the center of the screw of any residual coffee.

4. Insert a flat-head screwdriver into the center of the screw. Turn counter-clockwise to loosen the screw.
   

5. Once loosened, carefully remove and retain the screw and the stainless steel shower screen. Make note of the side of the shower screen that is downwards. This will make re-assembly easier. Wash the shower screen in warm soapy water, then dry thoroughly.

6. Remove the silicone seal with your fingers or a pair of long-nose pliers. Insert the new seal, flat side first, so the ribbed side is facing you.
   

7. Re-insert the shower screen, then the screw. With your fingers, turn the screw clockwise for 2‑3 revolutions then insert flat head screwdriver to tighten until the screw is flush with the shower screen. Do not overtighten screw.

8.  Re-insert the drip tray and water tank. Contact Sage Consumer Support or visit the Sage ® webpage for replacement silicone seals or for advice.

TRANSPORTING AND STORING
Press the POWER button to switch the machine off and remove the plug from the power outlet. Remove unused beans from the hopper, clean the grinder, empty the water tank and the drip tray. Ensure the machine is cool, clean, and dry. Insert all accessories into the storage tray. Store upright. Do not place anything on top.

Troubleshooting

Fill tank.
Water tank is not fully inserted and locked into position.| Push water tank down completely to lock into place.
Machine needs to be descaled.| Perform descale cycle.
Coffee is ground too finely and/or too much coffee in filter basket and/or over tamping and/or filter basket is blocked.| See below, ‘Espresso only drips from the portafilter spouts or not at all’.
Espresso only drips from the portafilter spouts or not at all.| Coffee is ground too finely.| Use slightly coarser grind. Refer to ‘Setting the Grind Size’, page 10and ‘Over Extraction’, page 13.
Too much coffee in thefilter basket.| Lower dose of coffee. Refer to ‘Dosing’, page 10 and ‘Over Extraction’, page 13. After tamping, trim the coffee dose using the Razor™ dose trimming tool
Coffee tamped too firmly.| Push water tank down completely to lock into place.
Water tank is empty.| Fill tank.
Water tank is not fully inserted and locked into position.| Push water tank down completely to lock into place.
The filter basket may be blocked.| Use the pin on the end of the provided cleaning tool to unblock the hole(s). If the hole(s) remain blocked, dissolve a cleaning tablet in hot water and soak filter basket and portafilter in solution for approx. 20 minutes. Rinse thoroughly.
Machine needs to be descaled.| Perform descale cycle.
Water doesn’t come through (the machine makes loud noise).| Water tank is empty or water level is below MIN.| Fill tank.
There is an error on purging setting.| Perform factory reset (‘Settings’ > ‘Factory Reset’).

Not enough coffee  in the filter basket.
Coffee tamped too lightly.| Use slightly finer grind.
Refer to ‘Setting the Grind Size’, page 10 and ‘Under  Extraction’, page 13.
Increase dose of coffee.
Refer to ‘Dosing’, page 10 and ‘Under Extraction’, page 13.  Tamp then use the Razor™ dose trimming tool to trim off excess coffee.
Tamp between or 15–20kg of pressure.
Ensure portafilter is completely inserted and rotated until resistance is felt. Clean excess coffee from the rim of the filter basket to ensure a proper seal in group head.
Lower dose of coffee.
Refer to ‘Dosing’, page 10. After tamping, trim the coffee dose using the Razor™dose trimming tool.
Refer to ‘Replacing the Silicone Seal’, page 17.
Espresso runs out around  the edge of the portafilter.| Portafilter not inserted in the group head correctly. There are coffee grounds around the filter basket rim. Too much coffee in the filter basket. The silicone seal surrounding the shower screen needs to be replaced to ensure the portafilter is properly secured into the group head.| Allow time for the machine to reach operating temperature.
Fill tank.
Push water tank down completely to lock into place.
Perform descale cycle.
Refer to ‘Cleaning the Steam Wand’, page 16.
No steam.| Machine has not reached operating temperature.
Water tank is empty.
Water tank is not fully inserted and locked into position.
Machine needs to be decalcified.
Steam wand is blocked.| Allow time for the machine to reach operating temperature.
Fill tank.
Push water tank down completely to lock into place.
Perform descale cycle.
Refer to ‘Cleaning the Steam Wand’, page 16.
Pulsing / pumping sound while extracting espresso or steaming milk.| The machine is carrying out the normal operation of the pump.
Water tank is empty.
Water tank is not fully inserted
and locked into position.| No action required as this is the normal operation of the machine.
Fill tank.
Push water tank down completely to lock into place.

Portafilter not pre‑heated.
Milk not hot enough (if making a cappuccino
or latté etc).
Water temperature needs to be adjusted.| Rinse cups under hot water outlet and place on cup warming tray.
Rinse portafilter under hot water outlet. Dry thoroughly.
Make sure sensor is in contact. Adjust milk temperature setting on screen.
Increase the brew temperature in ‘Settings’ menu.
No crema.| Coffee tamped too lightly.
Coffee is ground too coarsely.
Coffee beans or pre‑ground coffee are not fresh.
The filter basket may be blocked.
Single Wall filter baskets are beingused with pre‑ground coffee.| Tamp betweens or 15–20kg of pressure.
Use slightly finer grind. Refer to ‘Setting the Grind Size’, page 10 and ‘Under Extraction’, page 13.
If grinding fresh whole coffee beans, use freshly roasted coffee beans with a ‘Roasted On’ date and consume between 5–20 days after that date.
If using pre‑ground coffee, use within a week of grinding.
Use the pin on the end of the provided cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve a cleaning tablet in hot water and soak filter basket and portafilter in solution for approx. 20 minutes.
Rinse thoroughly. Ensure you use Dual Wall filter
baskets with pre‑ground coffee.
Water leaking.| Auto purge feature. Immediately after the espresso, hot water and steam functions, the machine will purge water into the drip tray.
This ensures the Thermo coil is at the optimal temperature.
The water tank is not fully inserted and locked into position.
The silicone seal surrounding the shower screen needs to be replaced to ensure the portafilter is properly secured into the group head.| Ensure the drip tray is firmly pushed in place and emptied whenever the Empty Me! indicator is displayed.
Push water tank down completely to lock into place.
Refer to ‘Replacing the Silicone Seal’, page 17.
Machine is on but ceases to operate.| The safety thermal-cut out may have activated due to the pump or grinder overheating. No coffee beans in hopper. Blocked grinder chamber or chute. Water/moisture in grinder chamber and chute.| Press the POWER button to switch the machine off and unplug from the power outlet. Allow cooling for about 30–60 minutes. If the problem persists, call Sage Support.
No ground coffee

Too much / too little ground coffee is being delivered to the filter basket.

| No coffee beans in hopper. Blocked grinder chamber or chute.
Water/moisture in grinder chamber and chute.| Filler hopper with fresh coffee beans.
Clean and clear grinder chamber and chute.  Refer to ‘Cleaning the Conical Burr Grinder’, page 15.
Clean and clear grinder chamber anchute. Refer to ‘Cleaning the ConicaBurr Grinder’, page 15. Ensure burrs are thoroughly dry before re-assembling. It is possible to use a hairdryer to blow air into the grinder chamber.
Too much / too little espresso is  being delivered to the cup.| Grind amount settings are incorrect for a particular grind size. Grind amount and/or grind size settings and/or shot volumes require adjustment.| Use the grind duration button to increase or decrease the grind amount. Refer to  ‘Dosing’, page 10 and ‘Extraction Guide’, page 13.
Grinder is makinga loud noise.| Blockage or foreign objecin grinder.| Adjust the grind amount and/or grind size settings. Refer to ‘Setting the Grind Size’, page 10, ‘Dosing’, page 10 and ‘Extraction Guide’, page 13.

Guarantee

YEAR LIMITED GUARANTEE

Sage Appliances guarantees this product for domestic use in specified territories for 2 years from the date of purchase against defects caused by faulty workmanship and materials. During this guarantee period Sage Appliances will repair, replace, or refund any defective product (at the sole discretion of Sage Appliances).
All legal warranty rights under applicable national legislation will be respected and will not be impaired by our guarantee. For full terms and conditions on the guarantee, as well as instructions on how to make a claim, please visit
www.sageappliances.com.

www.sageappliances.com
Registered in England & Wales No. 8223512
Registered in Germany No. HRB 81309 (AG Düsseldorf)
Registered in France No. 879 449 866 RCS
• Due to continued product improvement, the products illustrated or photographed in this document may vary slightly from the actual product.

Copyright BRG Appliances 2020
BES880/SES880 UG6 C20

References

• Sage Appliances

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