VSee Messenger Application Instructions

: June 3, 2024
: VSee

Table of Contents

Windows Installation
Mac Installation
Unable to Download or Install App
Scope and Limitations:
Related Articles:
Documents / Resources

Messenger Application
Instructions

Knowledgebase > VSee Messenger (Providers and Patients) > Download and Install VSee Messenger
Download and Install VSee Messenger
– 2022-05-25 – VSee Messenger (Providers and Patients)
Downloading and installing VSee messenger to computers can be done with ease. Users can do it in a few minutes and will be able to use the app right away by following the steps listed below.

How to Install on a Windows Computer
How to Install on a Mac
Unable to Download or Install
Scope and Limitations
Related Articles

Windows Installation

Open a browser and go to VSee Download. The download should start automatically and will be saved on your downloads folder by default
Click on the downloaded ﬁle.
Note: If you don’t see the downloaded ﬁle at the bottom of your browser, you may go to your downloads folder or enter Ctrl + J which will open your browser’s download manager.

VSee Messenger Application

After clicking on the ﬁle, the installation should run by itself and show you the login page when done. Please note that depending on your computer’s settings you may get a pop-up or a window asking your permission to proceed with the installation.

VSee Messenger Application - fig

Upon logging in with your VSee Messenger account, you will be asked to test your camera and microphone. This is to ensure that the correct device is selected for the app to access.

Mac Installation

Open a browser and go to VSee Download. The download should start automatically and will be saved on your downloads folder by default
Double-click on the downloaded ﬁle Note: If you don’t see the downloaded ﬁle at the bottom of your browser, you may go to your downloads folder or enter Ctrl + J which will open your browser’s download manager.
Drag (click and hold to drag) the VSee icon into the Applications folder.
Double-click on the VSee icon in the Applications folder to launch VSee.
Click Open.
Under Security & Privacy, select Screen Recording.
Check the box for VSee, a prompt will then appear if you want to restart the app, choose Later.
Note: Depending on your computer’s settings, your system preferences may be locked. To unlock it, simply click on the Lock Icon in the bottom left corner and enter your computer’s password.

Unable to Download or Install App

For some users that are on computers provided by their oﬃce or workplace, they could be managed by your IT team and may limit your option to download and install new apps. If this is the case, you will need to coordinate this with your IT team to get their permission or have them do the installation instead.