IMOU C22E Cue 2 2MP Smart IP Camera User Guide
- June 7, 2024
- imou
Table of Contents
Quick Start Guide
Cue 2
www.imoulife.com
Welcome
Thank you for choosing IMOU.
We are devoted to providing you easy smart home products.
If you have problems using the product, please contact our service team before
returning your product.
Our service mail:
service.global@imoulife.com
Frequently asked questions can be found at
imoulife.com/support/help
www.imoulife.com/web/support/help
Packing List
Camera introduction
Note: Press and hold the reset button for 10 s to reset the camera.
The pattern of the LED indicator is included in the following table.
| LED Status | Device Status |
|---|---|
| Off | • Powered off/LED turned off |
• Rebooting after reset
Red light on| • Booting
• Device malfunction
Greenlight flashing| • Waiting for network
Greenlight on| • Operating properly
Red light flashing| • Network connection failed
Green and red light
flashing alternately| • Firmware updating
Tips
To ensure the best possible wireless performance, please make sure there are no obstacles and electromagnetic interference between the camera and router.
Troubleshooting
| Problem | Solution |
|---|---|
| Cannot set up the camera | •Ensure your mobile device and the camera are within |
range of your Wi-Fi router.
•Ensure the LED indicator on the camera is flashing green before beginning
setup.
The APP says ‘Failed to
configure device network’| •Reset your Camera and connect it again.
•Some cameras only support 2.46Hz, while some routers have dual-band, 2.4G/5G.
Make sure you are connecting 2.4GHz only.
The app says Tailed to bind”| The camera is already connected to Wi-Fi, but
the router is:
•Not connected to the Internet
•Poor network status
•The Wi-Fi signal is not stable due to obstacles or electronic interference
No picture / signal| •Ensure the LED indicator on the camera is flashing
steady green. See ‘LED Status’ section for details if otherwise.
•Ensure the camera is properly connected to power using the included USB power
adapter.
•Try repositioning the camera, router, or both to improve signal strength.
The picture is not clear| •Check the camera lens for dirt, dust spider webs.
Clean the lens with a soft, clean cloth.
•Remove the vinyl cover on the camera lens.
No audio| •Ensure the audio function on the camera is turned on.
•Ensure audio is turned up on the viewing device.
Human detection not working| •Ensure you have enabled ‘Human Detection° in the
Device Settings screen of the Imou LifeApp.
Camera stuck downwards| •Turn off Camera Shielding in Device Settings on the
Imou Life app.
The phone is not reading QR code| •Clean the camera lens of your Smartphone
•Ensure that there is enough light on the QR code
•Don’t hold the QR code too close to the camera
@imouglobal
service.global@imoulife.com
www.imoulife.com