Cisco Wireless IP Phone 8821 and 8821-EX User Guide

Cisco Wireless IP Phone 8821 and 8821-EX

Cisco Wireless IP Phone 8821 and 8821-EX User Guide
First Published: 2016-06-29 Last Modified: 2020-05-04
Americas Headquarters
Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000
800 553-NETS (6387) Fax: 408 527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE- NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.
Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com go trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)
© 2017­2020 Cisco Systems, Inc. All rights reserved.

CONTENTS

CHAPTER 1

Your Phone 1 Cisco Wireless IP Phone 8821 and 8821-EX 1 Feature Support 4 New and Changed Information 4 New and Changed Information for Cisco Wireless IP Phone 8821-EX Support 4 New and Changed Information for Firmware Release 11.0(5)SR1 4 New and Changed Information for Firmware Release 11.0(5) 4 New and Changed Information for Firmware Release 11.0(4) 5 New and Changed Information for Firmware Release 11.0(3) 6 Getting Started 6 Turn On Your Phone 6 Sign In to Your Phone 7 Turn Off Your Phone 7 Lock the Phone Keypad 7 Unlock the Phone Keypad 8 Access Your Voicemail 8 Self Care Portal 8 Speed- Dial Numbers 9 Buttons and Hardware 10 Navigation 14 Phone Screen Features 14 Header Icons 14 Home Screen 16 Differences Between Phone Calls and Lines 16 Out-of-Range Alerts 17 Phone Batteries 17

Cisco Wireless IP Phone 8821 and 8821-EX User Guide iii

Contents

CHAPTER 2 CHAPTER 3

Bluetooth and Your Phone 18 Care of Your Phone 19
Clean the Phone Exterior 20 If You Drop Your Phone in Water 21 Additional Help and Information 22 Cisco One-Year Limited Hardware Warranty Terms 23 Battery Warranty 23
Phone Setup 25 Phone Hardware Installation 25 Install the Cisco Wireless IP Phone 8821 Battery 25 Install the Cisco Wireless IP Phone 8821-EX Battery 30 Replace the Cisco Wireless IP Phone 8821 Battery 34 Replace the Cisco Wireless IP Phone 8821-EX Battery 39 Damaged Battery Identification 46 Phone Battery Charging 48 Spare Battery Charging 48 Prepare the Power Adapter 48 Charge the Battery with the AC Power Supply 49 Charge the Battery with the USB Cable and a USB Port on Your Computer 50 Phone Configuration 51 Add the Phone to the Wi- Fi Network 51
Calls 55 Access the Phone App 55 Make Calls 56 Make a Call 56 Make an Emergency Call 56 Make a Call with a Headset 56 Make a Call with the Phone Speaker 57 Make a Call with the Desktop Charger Speaker 57 Make a Call with a Phone or Video Address 57 Redial a Number 58 Return a Recent Call 58

Cisco Wireless IP Phone 8821 and 8821-EX User Guide iv

Make a Call to a Favorite Number from the Contacts App 58 Make a Call to a Favorite Number from the Applications Screen 59 Make a Speed Dial Call 59 Dial an International Number 59 Get Notified When a Contact is Available 60 Calls That Require a Billing Code or Authorization Code 60 Secure Calls 61 Answer Calls 61 Answer a Call 61 Answer Call Waiting 61 Decline a Call 61 Ignore a Call 62 Silence Incoming Calls on Your Phone 62 Answer a Coworker’s Phone (Call Pickup) 62
Answer a Call Within Your Group (Pickup) 62 Answer a Call From Another Group (Group Pickup) 63 Answer a Call from an Associated Group (Other Pickup) 63 Trace a Suspicious Call 63 Control the Phone Ringer for a Single Incoming Call 64 End a Call 64 Mute Your Audio 64 Hold Calls 65 Put a Call on Hold 65 Answer a Call Left on Hold for Too Long 65 Swap Between Active and Held Calls 65 Call Park 66 Place a Call on Hold with Call Park 66 Retrieve a Call on Hold with Call Park 66 Forward Calls From Your Phone 67 Turn Off Call Forward From Your Phone 67 Transfer a Call to Another Person 67 Conference Calls and Meetings 68 Add Another Person to a Call 68 View and Remove Conference Participants 68

Contents

Cisco Wireless IP Phone 8821 and 8821-EX User Guide v

Contents

CHAPTER 4

Scheduled Conference Calls (Meet Me) 69 Host a Meet Me Conference 69 Join a Meet Me Conference 69
Intercom Calls 69 Make an Intercom Call 70 Answer an Intercom Call 70
Supervise and Record Calls 70 Set up a Supervised Call 71 Record a Call 71
Prioritized Calls 71 Make a Priority Call 72 Answer a Priority Call 72 Answer a Priority Call While on Another Call 72
Multiple Lines 73 Shared Lines 73 Add Yourself to a Call on a Shared Line (cBarge) 73
Contacts 75 Access the Contacts App 75 Favorites 75 Access Favorites 76 Add a Contact to Your Favorites List 76 Delete a Contact from Your Favorites List 76 Local Contacts 77 Search for a Contact in Your Local Contacts List 77 Add a New Contact to Your Local Contacts List 77 Edit a Contact in Your Local Contacts List 78 Call a Contact from Your Local Contacts List 78 Remove a Contact from Your Local Contacts List 78 Remove all Local Contacts 79 Personal Directory 79 Sign In and Out of a Personal Directory 79 Personal Address Book 80 Search for a Contact in Your Personal Address Book 80

Cisco Wireless IP Phone 8821 and 8821-EX User Guide vi

Contents

CHAPTER 5
CHAPTER 6 CHAPTER 7

Add a New Contact to Your Personal Directory 80 Find Contact Information for a Personal Directory Contact from Your Phone 81 Edit a Contact in Your Personal Directory 81 Call a Contact from Your Personal Directory 81 Remove a Contact from Your Personal Address Book 82 Corporate Directory 82 Search and Dial a Contact from the Corporate Directory 82 Find Contact Information for a Coworker from Your Phone 82
Recent Calls 85 Access the Recents App 85 New Voicemail Message and Missed Calls Indicators 85 Missed Calls List 85 View Your Missed Calls 86 Find Details About a Missed Call 86 Return a Missed Call 86 Delete a Missed Call Entry 86 Clear the Missed Calls List 87 Recents Calls List 87 View Your Recent Calls 87 Find Details About a Recent Call 88 Return a Recent Call from Recents 88 Create a New Local Contact from a Recent Call 88 Add Recent Call Information to a Local Contact 89 Delete a Call Record 89 Clear the Recent Calls List 89
Applications 91 Apps and the Application Button 91 Use the Push to Talk Application 91
Settings 93 Access the Settings App 93 Access Phone Settings 93

Cisco Wireless IP Phone 8821 and 8821-EX User Guide vii

Contents

CHAPTER 8

Make the Phone Vibrate for an Incoming Call 93 Select Where You Hear Ringing 94 Change the Ringtone 94 Adjust the Headset Feedback 95 Turn Off the Keypad Sounds 95 Adjust the Background Noise Filter 95 Adjust the Screen Brightness 95 Change the Font Size 96 Control the LED Indicator Light 96 Change the Screen Display Timeout 97 Change the Wallpaper 97 Automatically Lock the Keypad 97 Date and Time Settings 98 Set Battery Level Display 100 Access Bluetooth Settings 101 Turn On Bluetooth 101 Add a New Bluetooth Headset 101 Connect a Bluetooth Headset 102 Rename a Bluetooth Headset 102 Disconnect a Bluetooth Headset 102 Delete a Bluetooth Headset 103 Access Admin Settings 103 Adjust the Volume During a Call 103 Adjust the Phone Ringer Volume 104
Accessories 105 Supported Accessories 105 Headsets 106 Important Headset Safety Information 106 Standard Headsets 106 Bluetooth Headsets 107 Headset Tips 107 Desktop Chargers 107 Set Up the Desktop Charger 109

Cisco Wireless IP Phone 8821 and 8821-EX User Guide viii

CHAPTER 9 CHAPTER 10

Charge Your Phone with the Desktop Charger 109 Charge Your Spare Battery with the Desktop Charger 111 Multichargers 111 Set Up the Multicharger 112 Install the Multicharger Wall Mount Kit 113 Charge Your Phone with the Multicharger 114 Charge Your Spare Battery with the Multicharger 115 Secure the Charger with a Cable Lock 115
Troubleshooting 117 General Troubleshooting 117 Find Information About Your Phone 119 Hardware Diagnostics 119 Perform Audio Diagnostics 119 Perform WLAN Diagnostics 120 WLAN Diagnostics Fields 120 Create a Problem Report from the Phone 122
Product Safety and Security 123 Safety and Performance Information 123 Safety Guidelines 124 Battery Safety Notices 124 Hazardous Environments 126 Power Outage 126 Regulatory Domains 126 Health-Care Environments 126 External Devices Usage 126 Phone Behavior During Times of Network Congestion 127 SAR 127 Product Label 127 Compliance Statements 128 Compliance Statements for the European Union 128 CE Marking 128 RF Exposure Statement for the European Union 128

Contents

Cisco Wireless IP Phone 8821 and 8821-EX User Guide ix

Contents

Compliance Statements for the USA 128 SAR Statement 128 RF Exposure Information 128 General RF Exposure Compliance 130 Part 15 Radio Device 130
Compliance Statements for Canada 130 Canadian RF Exposure Statement 130
Compliance Statements for New Zealand 131 Permit to Connect (PTC) General Warning 131 Use of IP Networks with the PSTN 131 The Use of Voice Compression Through the PSTN 132 Echo Cancellation 132
Compliance Statements for Taiwan 132 DGT Warning Statement 132
Compliance Statement for Argentina 133 Compliance Statements for Brazil 133 Compliance Statement for Singapore 133 Cisco Product Security Overview 134 Important Online Information 134

Cisco Wireless IP Phone 8821 and 8821-EX User Guide x

1 C H A P T E R
Your Phone
· Cisco Wireless IP Phone 8821 and 8821-EX, on page 1 · New and Changed Information, on page 4 · Getting Started, on page 6 · Self Care Portal, on page 8 · Buttons and Hardware, on page 10 · Care of Your Phone, on page 19 · Additional Help and Information, on page 22
Cisco Wireless IP Phone 8821 and 8821-EX
The Cisco Wireless IP Phone 8821 and 8821-EX are 802.11 dual-band wireless devices that provide comprehensive voice communications in conjunction with Cisco Unified Communications Manager and with Cisco Aironet and Cisco Meraki access points (APs) in a private business communications network. The phones provide voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. The Cisco Wireless IP Phone 8821-EX is certified for Potentially Explosive Atmosphere ATEX Zone 2 IP54 (pending) and North America Class I Division 2/Zone 2. The phone is certified for use in potentially explosive (hazardous) environments where flammable gases, vapors or liquids may be present for a short period of time or under abnormal conditions. The phone has an industry-standard yellow styling that offers fast recognition in emergency situations. The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone 8821-EX on the right.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 1

Cisco Wireless IP Phone 8821 and 8821-EX Figure 1: Cisco Wireless IP Phone 8821 and 8821-EX

Your Phone

These phones, like other network devices, must be configured and managed. The phones support G.711a. G.711u, G.722, G.729a, G.729ab, iLBC, iSAC, and OPUS codecs. The phones also support uncompressed wideband (16 bits, 16 kHz) audio. The phones are hearing aid compatible (HAC) but do not have any TTY features. They have ridges on the sides of the 5 key that is a tactile identifier. The physical characteristics include:
· Resistance to damage from dropping the phone · Tolerance of antibacterial and alcohol-based wipes · Latex- and lead-free · Shockproof and vibration- proof · USB On-the-Go (OTG) 2.0 interface · Cisco Wireless IP Phone 8821: IP54 protection, which indicates dust-tight equipment that is protected
against water (see below) · Cisco Wireless IP Phone 8821-EX only:
· IP67 protection in ordinary locations · Certified for use in Potentially Explosive Atmosphere:
· ATEX Zone 2 IP54 (pending) · METLABS Certified for Class I and II, Division 2 and Class III, Divisions 1 and 2, Groups A,
B, C and D
· Industry-standard yellow styling offers fast recognition in emergency situations.
· Charge with a desktop charger for a single phone or a multicharger for up to 6 phones. For more information, see Supported Accessories, on page 105.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 2

Your Phone

Cisco Wireless IP Phone 8821 and 8821-EX

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:
· Use of Bluetooth wireless headsets, including certain hands-free call features
· Wireless access to your phone number and the corporate directory
· Access to network data, XML applications, and web-based services
· Online customizing of phone features and services from your Self Care portal
To prevent device damage: · Don’t bathe or swim with the phone.
· Don’t expose phone to pressurized water or high velocity water, such as when showering, cleaning, or hand washing.
· Don’t use the phone in a sauna or steam room.
· Don’t intentionally submerge phone in water.
· Don’t operate the phone outside the suggested temperature ranges or in extremely humid, hot, or cold conditions.
· Don’t store phones, batteries, and accessories outside the suggested temperature ranges or in extremely humid, hot, or cold conditions.
· Don’t drop the phone or subject it to other impacts.
· Don’t disassemble the phone; don’t remove any screws.
· Don’t use harsh cleaning agents, like bleach and other chemicals, to clean the phone exterior
· Don’t use a broken battery door or a battery door with a broken seal.
Minimize the exposure of your phone to soap, detergent, acids or acidic foods, and any liquids; for example, salt water, soapy water, pool water, perfume, insect repellent, lotions, sun screen, oil, adhesive remover, hair dye, soft drinks, and solvents. For more information, see Care of Your Phone, on page 19.
IP54 and IP67
The Cisco Wireless IP Phone 8821 and 8821-EX are tested under controlled laboratory conditions under IEC standard 60529. The Cisco Wireless IP Phone 8821 has a rating of IP54 and the Cisco Wireless IP Phone 8821-EX has a rating of IP67 in ordinary locations. Ingress Protection 54 (IP54) and Ingress Protection 67 (IP67) indicate dust-tight equipment that is protected against water. Splash, water, and dust resistance are not permanent conditions, and resistance might decrease as a result of normal wear. Users are expected to take care of the phone and should not deliberately expose the device to a hostile environment of dust, splash, or water immersion. Related Topics
Hazardous Environments, on page 126

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 3

Feature Support

Your Phone

Feature Support

New and Changed Information

New and Changed Information for Cisco Wireless IP Phone 8821-EX Support

The following updates were made to the document.

Feature

Description

Cisco Wireless IP Phone 8821-EX Support

Cisco Wireless IP Phone 8821 and 8821-EX, on page 1
Phone Batteries, on page 17
Install the Cisco Wireless IP Phone 8821-EX Battery, on page 30
Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39
Supported Accessories, on page 105
Desktop Chargers, on page 107
Multichargers, on page 111

Battery information update

Damaged Battery Identification, on page 46

New and Changed Information for Firmware Release 11.0(5)SR1

The following updates were made to the document.

Feature

Description

Minor updates

Phone Batteries, on page 17

New and Changed Information for Firmware Release 11.0(5)
The following table describes changes to this book to support Firmware Release 11.0(5).

Note Cisco Wireless IP Phone 8821 Firmware Release 11.0(5) has been deferred. The features from the release are available in subsequent firmware releases.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 4

Your Phone

New and Changed Information for Firmware Release 11.0(4)

Feature Name

Updates

New Chargers for the Cisco Wireless IP Phone Phone Batteries, on page 17

8821

Desktop Chargers, on page 107

Multichargers, on page 111

User Interface Enhancements

Header Icons, on page 14 Make a Call to a Favorite Number from the Applications Screen, on page 59 Decline a Call, on page 61 Several changed sections in Favorites, on page 75 Several changed sections in Local Contacts, on page 77 Create a New Local Contact from a Recent Call, on page 88 Perform Audio Diagnostics, on page 119 Set Battery Level Display, on page 100

As a result of recent changes to the hardware, Cisco Wireless IP Phone 8821 and 8821-EX, on page 1

the Cisco Wireless IP Phone 8821 is now certified for IP54 ingress protection, and is no longer certified for IP67 ingress protection.

Install the Cisco Wireless IP Phone 8821 Battery, on page 25

Replace the Cisco Wireless IP Phone 8821 Battery, on page

34

New and Changed Information for Firmware Release 11.0(4)

The following table describes changes to this book to support Firmware Release 11.0(4).

Feature Name

Updates

Configurable home screen

Buttons and Hardware, on page 10 was updated to discuss navigation.
Phone Screen Features, on page 14 was updated.
Home Screen, on page 16 was added to describe the home screen options.
Many of the procedures for app access were updated.

Improve cleaning instructions

The phone can be damaged if you blow or use compressed air on the microphones, so additional caution statements are added to:
· Care of Your Phone, on page 19

· Clean the Phone Exterior, on page 20

· If You Drop Your Phone in Water, on page 21

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 5

New and Changed Information for Firmware Release 11.0(3)

Your Phone

Feature Name Local contacts Problem report tool Resized wallpapers User Interface Enhancements
General updates

Updates
Favorites, on page 75 and Local Contacts, on page 77 and their subsections were added to the “Contacts” chapter.
Create a Problem Report from the Phone, on page 122 describes how to report a phone problem.
Change the Wallpaper, on page 97 was updated for the new wallpapers.
Adjust the Screen Brightness, on page 95 and Change the Screen Display Timeout, on page 97 were updated with the default setting information.
Important Headset Safety Information, on page 106 added.

New and Changed Information for Firmware Release 11.0(3)

The following table contains the information that was added or changed in this book for this firmware release.

Feature

Updates

Background noise filter

Adjust the Background Noise Filter, on page 95 Headset Tips, on page 107

Power saving enhancements

Phone Batteries, on page 17

Getting Started
You must read Product Safety and Security, on page 123 before you install or charge the battery. Your phone is powered by a rechargeable Lithium ion battery. Before you can use your phone, you must install the battery in the phone and charge the battery. Your phone needs to connect to the corporate wireless network and the IP telephony network. Your administrator might set up your new wireless phone, or you might have to set it up. After the phone is set up, you can use the phone. Related Topics
Phone Setup, on page 25 Phone Batteries, on page 17
Turn On Your Phone
Your phone automatically turns the power off when you are not using it to conserve battery power. You need to turn the phone back on in order to use it.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 6

Your Phone

Sign In to Your Phone

When you turn the phone on, you may need to enter a username and password to access the wireless network. After the phone authenticates and registers with the call control system, the main screen displays and you can make or receive calls.
Procedure
Press and hold Power/End Call until the red LED lights.

Sign In to Your Phone
If you see a sign-in screen when you turn the phone on, you must enter your username and password to access the phone functions. You may also need to enter other information, as required by your wireless security requirements. Contact your administrator for assistance.
Procedure

Step 1 Step 2

Enter your user ID. Enter your password.

Turn Off Your Phone
To conserve the battery, turn off the phone when you don’t need it to make or receive calls.
Procedure

Step 1 Step 2

Press and hold Power/End Call Press Power off.

for 4 seconds.

Related Topics Change the Screen Display Timeout, on page 97

Lock the Phone Keypad
You can lock the keypad so that you don’t press keys by mistake.
Procedure

Press and hold Zero (0) until you see the message that the keypad is locked.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 7

Unlock the Phone Keypad

Your Phone

Related Topics Automatically Lock the Keypad, on page 97
Unlock the Phone Keypad
If you lock the keypad, you need to unlock it to use the phone. Procedure
Step 1 Press Unlock. Step 2 Press Zero (0) .

Access Your Voicemail
You can access your voicemail by calling the voicemail system phone number. But, if your administrator has enabled quick access, you can access voicemail with a single button. The button automatically dials the voicemail system for you. Your voicemail system is separate from the phone. If you need information about the voicemail system phone numbers for internal and external access and other voicemail system information, contact your administrator.
Procedure

Step 1 Step 2

Press and hold One (1) Follow the prompts.

on the keypad.

Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization’s Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
In the Self Care portal, you can control features, line settings, and phone services for your phone.
· Phone features include speed dial, do not disturb, and your personal address book.
· Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
· Phone services can include special phone features, network data, and web- based information (such as stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you access it on your phone.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 8

Your Phone

Speed-Dial Numbers

The following table describes some specific features that you configure with the Self Care portal. For more information, see the Self Care portal documentation for your call control system.
Table 1: Features Available on the Self Care Portal

Features

Description

Call forward

Use the number that receives calls when call forward is enabled on the phone. Use the Self Care portal to set up more complicated call forward functions, for example, when your line is busy.

Additional phones

Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone. When you set up additional phones, you can also set up these features:

· Single number reach–Specify whether the additional phone should ring when someone calls your desk phone.

· Mobile calls–If the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk phone or desk phone calls to your mobile phone.

Speed dial

Assign phone numbers to speed-dial numbers so that you can quickly call that person.

Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial. You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code. The dial string can contain the following characters:
· 0 to 9
· Pound (#)
· Asterisk (*)
· Comma (,)–This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are: · Use the comma to separate the parts of the dial string.
· An authorization code must always precede a billing code in the speed-dial string.
· A single comma is required between the authorization code and the billing code in the string.
· A speed-dial label is required for speed dials with authorization codes and additional digits.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 9

Buttons and Hardware

Your Phone

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
Example To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:
· You need to dial 9 for an outside line. · You want to call 5556543. · You need to input the authorization code 1234. · You need to input the billing code 9876. · You must wait for 4 seconds. · After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Related Topics
Calls That Require a Billing Code or Authorization Code, on page 60
Buttons and Hardware
Your wireless phone has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. The following figure shows the Cisco Wireless IP Phone 8821, but the Cisco Wireless IP Phone 8821-EX is similar in appearance.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 10

Your Phone Figure 2: Cisco Wireless IP Phone 8821 Buttons and Hardware

Buttons and Hardware

The following table describes the functions of the keys on the phones.

Item Name or Grouping

Description

1 Indicator light (LED) Indicator light–Use the light to identify states:

Headset port

· Solid red–the phone is connected to the AC power source and battery is charging.

· Solid green–the phone is connected to the AC power source and battery is fully charged.

· Fast blinking amber–There is an incoming call. Phone can be charging or fully charged.

· Fast blinking green–There is a voice message. When phone is connected to the AC power source, the green light displays longer than when using only the battery.

· Slow blinking green (every 2 seconds): The phone is using only battery power. The phone is registered with the wireless network and is within service coverage area.

2 Speaker button

Headset port with cover Remove the protective cover and plug in a headset or ear buds.
Speaker Toggle the speaker mode on or off for the phone.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 11

Buttons and Hardware

Your Phone

Item Name or Grouping
3 Softkey buttons Navigation cluster Call control buttons

Description
Softkeys · The More softkey accesses a list of menus or functions. · The softkey activates the option displayed on the screen.

Navigation cluster Navigation ring and Select button Navigation ring (outer ring):
· Move up, down, left, or right in the Applications view to select these apps:
· Recents
· Contacts
· Apps
· Settings
· Scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.
· In Line view, press left on the Navigation ring to go to the Applications view.

Select button (center of the cluster): · Make a call from the main screen. · Select a menu item, a softkey, a call, or an action.

Answer/Send the call.

Answer a ringing call or, after dialing a number, place

Power/End Call Turn the phone on or off, or end a connected call. When you use menus or when you are in an app, it acts as a shortcut to return to the main screen.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 12

Your Phone

Buttons and Hardware

Item Name or Grouping 4 Keypad
5 Left Side Buttons

Description
Dial numbers, enter letters, and choose menu items by number. One (1)
· Enter “1” when you dial a number. · Access voicemail. Press and hold to automatically dial the voicemail
system. · Enter these special text characters: / . @ : ; = ? – _ & %
Asterisk () · Before you enter an international phone number, press and hold for a few seconds to add the plus (+) symbol to the phone number. · Enter these special text characters: + ~ ` < >
Zero (0) · Enter “0” when you dial a number. · Lock the keypad. · Enter a space or these special text characters: 0 , ! ^ ‘ ” |
Pound (#) · Press to silence the phone ringer. If configured, the phone will vibrate instead. · Enter these special text characters: # $ £ ¤ ( ) { } [ ] Application Use with XML applications, such as Push to Talk.

Volume · When the phone is idle, change the ring volume or turn off the ringer.
· When you have an incoming (ringing) call, press the button once to silence the ringer.
· During a call, control the speaker volume for the active handset, headset, or speaker.
· When the phone is docked in the desktop charger, control the volume of the charger speaker.
Mute Toggle the mute feature on or off.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 13

Navigation

Your Phone

Navigation

Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, and placed calls. The screen is made up of these sections:
· Header section–displays the phone number, Wi-Fi strength, battery charge, and a number of feature icons. The feature icons display when features are active.
· Middle section–displays the home screen.
· Footer section–displays the current date and time or softkey labels. Each softkey label indicates the action for the softkey button below the screen.

Related Topics Home Screen, on page 16

Header Icons

The screen header displays many icons. The following tables interpret these icons.
Table 2: Audio Path Icons

Icon

Description

The speakerphone or desktop charger speaker is in use.

A wired or Bluetooth headset in use.
The phone is muted.
The phone is in silent mode. This mode happens when you turn off the ringer from the Settings menu.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 14

Your Phone

Header Icons

Table 3: Bluetooth Icons

Icon

Description

Bluetooth is turned on.

A device is connected with Bluetooth.

Bluetooth is turned on but no device is connected.

Table 4: Network Icons

Icon

Description

Wi-Fi connected and the number of bars indicates the signal strength.

There is no Wi-Fi connection The phone is connected to the Ethernet with the USB Ethernet dongle.

By default, your phone displays the battery charge icons. You can enable the phone to display the battery level as a percentage. For more information, see Set Battery Level Display, on page 100.
Table 5: Battery Icons

Icon

Description

The battery fully charged.

The battery charge is at about 75%.

The battery charge is at about 50%.

The battery charge is at about 25%.

The battery charge is less than 25%.

The battery is drained. Recharge the battery or exchange it for a charged battery.

There is no battery detected.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 15

Home Screen

Your Phone

Home Screen
When your phone is idle, the home screen displays. The home screen can be either the Application view or the Line view.
Your administrator determines which home screen displays on your phone. If you frequently make or receive calls, you may prefer the Line view as your default home screen.
The following figure is a home screen in Applications view.
Figure 3: Application View

The following figure is a home screen in Line view. To access the Applications screen, press left on the Navigation ring.
Figure 4: Line View

Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone. Here is an explanation of the differences.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 16

Your Phone

Out-of-Range Alerts

Lines Each line corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press Phone to open the line view. You have as many lines as you have directory numbers with phone line icons in the line view list.
Calls Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
Out-of-Range Alerts
Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, the (no signal) icon displays on the phone screen. When you are out of range of the wireless network, you cannot use the phone for features requiring a wireless network connection, such as making and receiving calls. If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network. To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon on the phone screen again.
Phone Batteries
Your phone contains a lithium ion battery. The fully charged battery provides the following hours of service: · Up to 11.5 hours of talk time (depends on phone firmware and charger version) The following table shows the differences in talk time when you use: · The new 4.35V Cisco Wireless IP Phone 8821 Desktop Charger and Cisco Wireless IP Phone 8821 Multi Charger
· The Cisco Wireless IP Phone 8821-EX Desktop Charger and Cisco Wireless IP Phone 8821-EX Multi Charger

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 17

Bluetooth and Your Phone

Your Phone

Table 6: Comparison of Talk Times

Condition

Original Cisco Wireless New Cisco Wireless IP Cisco Wireless IP Phone

IP Phone 8821 Desktop Phone 8821 Desktop 8821-EX Desktop Charger

Charger and Cisco

Charger and Cisco

and Cisco Wireless IP

Wireless IP Phone 8821 Wireless IP Phone 8821 Phone 8821-EX Multi

Multi Charger

Multi Charger

Charger

Phone charged in charger, with wall adapter, or with USB

9.5 hours

Phone running Firmware Release 11.0(4)SR3 or earlier

9.5 hours

9.5 hours

Phone charged in charger, with wall adapter, or with USB

11.5 hours

Phone running Firmware Release 11.0(5) or later

11.5 hours

9.5 hours

Spare battery charged in 9.5 hours the charging slot

11.5 hours

9.5 hours

· Up to 145 hours of standby time

Battery life depends on a number of factors including:
· On time–The battery life is reduced when the phone is turned on. Calls, messages, application use, Bluetooth use, and actions like menu navigation use power.
· Scan mode–Your phone can be set up to scan the access points in three different ways (Continuous, Auto, Single AP). If your phone uses Continuous or Auto scan modes, the phone requires more power, which reduces battery talk time.

If you require longer talk times, you will find it useful to have a spare, charged battery.

Bluetooth and Your Phone
You can use a Bluetooth headset with your phone.
Bluetooth connections work best when you’re within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device.
To connect a headset to your phone with Bluetooth, you start by pairing the headset with your phone. You can pair up to 5 Bluetooth headsets with the phone. After the headset is paired, the phone connects to the headset when the headset is turned on. The last Bluetooth headset connected with the phone is the headset that the phone uses.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 18

Your Phone

Care of Your Phone

Note The Cisco Wireless IP Phone 8821-EX has not been tested or certified with any accessories for use in Potentially Explosive Atmosphere.
Related Topics Bluetooth Headsets, on page 107 Access Bluetooth Settings, on page 101
Care of Your Phone
You can clean your phone. Make sure you follow our cleaning instructions. Clean your phone immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.
Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Do not use a vacuum cleaner or other suction device to clean the openings of the phone. Do not use pins or other objects to clean the openings of the phone. Use of air, suction, or mechanical objects to clean the openings can damage the phone and voids the phone warranty. If you happen to drop the phone into water, or it gets splashed, follow our instructions to dry off the phone. See If You Drop Your Phone in Water, on page 21.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 19

Clean the Phone Exterior

Your Phone

Clean the Phone Exterior
You can clean the phone exterior using a dry, lint-free cloth. For the health- care environment, we recommend that you use CaviwipesTM and SaniwipesTM to thoroughly clean the phone. Caviwipes and Saniwipes contain up to 17% isopropanol. Any cleaning solution containing a higher amount of isopropanol, including pure isopropanol, or an alternative alcohol-based liquid could potentially damage the phone. Do not clean the phone with bleach or other caustic products. Excessive use of Caviwipes and Saniwipes more than 3 times a day will damage the phone surface coating and will change the appearance of phone. Clean your phone immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.
Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Do not use a vacuum cleaner or other suction device to clean the openings of the phone. Do not use pins or other objects to clean the openings of the phone. Use of air, suction, or mechanical objects to clean the openings can damage the phone and voids the phone warranty. Do not submerge the phone in any liquid. Do not use a heavily-saturated cloth.
Procedure

Step 1 Step 2 Step 3

Remove the phone from the charger or unplug it from the charging cable. If the phone is in a protective case, remove the phone from the case. Wipe the phone and screen with a damp, soft, lint-free cloth.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 20

Your Phone

If You Drop Your Phone in Water

Step 4

If there are foreign objects (for example, fine sand) in an opening in the phone, tap the phone against your hand to dislodge the objects.

If You Drop Your Phone in Water
If you drop your phone in water, here’s what you do: · Gently shake the water off the phone. · Dry the phone with a soft, dry, lint-free cloth. · Leave your phone in a dry area with some air flow; for example, a fan blowing cool air can be directed onto the phone speaker grill to help the phone dry out. Just don’t put the fan close to the phone.
Here are some things you don’t do: · Don’t open the battery door while the phone is wet. · Don’t use compressed air to blow off the water. · Don’t use a hair dryer to dry off the phone. · Don’t put a cotton swab, paper towel, or cloth into the headset jack or inside the battery compartment. · Don’t tap the phone on a hard surface. · Don’t charge a wet phone using the charging cable. You must wait until the phone is completely dry. · Don’t put a wet phone into the desktop charger, or multicharger. You must wait until the phone is completely dry.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 21

Additional Help and Information

Your Phone

Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Do not use a vacuum cleaner or other suction device to clean the openings of the phone. Do not use pins or other objects to clean the openings of the phone. Use of air, suction, or mechanical objects to clean the openings can damage the phone and voids the phone warranty.
Caution To ensure that the phone does not get water into the battery compartment, make sure that the compartment is tightly closed. See Install the Cisco Wireless IP Phone 8821 Battery, on page 25.
If the sound is muffled after you dry the phone, there may still be water in the microphone or speaker compartments. Place your phone, speaker-side down, on a dry, lint-free cloth to see if water drips out. If there is still water in the phone, allow the phone to completely dry before you use it.
Additional Help and Information
If you have questions about the functions available on your phone, you should contact your administrator. The Cisco web site (http://www.cisco.com) contains more information about the phones and call control systems.
· For quick start guides, accessory guides, and end-user guides in English, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints /unified-ip-phone-8800-series/ products-user-guide-list.html
· For guides in languages other than English, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip- phone-8800-series/ tsd-products-support-translated-end-user-guides-list.html
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 22

Your Phone

Cisco One-Year Limited Hardware Warranty Terms

· For licensing information, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip- phone-8800-series/ products-licensing-information-listing.html
Related Topics Troubleshooting, on page 117
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period. This warranty does not apply to phone batteries. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Battery Warranty
The warranty period of the battery is 6 months after the manufacturing date.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 23

Battery Warranty

Your Phone

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 24

2 C H A P T E R
Phone Setup
· Phone Hardware Installation, on page 25 · Phone Configuration, on page 51
Phone Hardware Installation
Before you can use your phone, you must install and charge the battery. The battery may already be installed in your phone, or you may have to install it yourself. You must read the safety information in Product Safety and Security, on page 123 before you use, install, or charge the phone. The battery may already be charged using one of the supported charging methods. If the battery isn’t charged, you must charge the battery before you can set up the phone.
Caution The Cisco Wireless IP Phone 8821 and the Cisco Wireless IP Phone 8821-EX have different ways to lock the battery compartment. Use the correct procedures for your phone. · Cisco Wireless IP Phone 8821 · Install the Cisco Wireless IP Phone 8821 Battery, on page 25 · Replace the Cisco Wireless IP Phone 8821 Battery, on page 34
· Cisco Wireless IP Phone 8821-EX · Install the Cisco Wireless IP Phone 8821-EX Battery, on page 30 · Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39
Install the Cisco Wireless IP Phone 8821 Battery
Use this task for the Cisco Wireless IP Phone 8821 only. For the Cisco Wireless IP Phone 8821-EX, see Install the Cisco Wireless IP Phone 8821-EX Battery, on page 30. IP54 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 25

Install the Cisco Wireless IP Phone 8821 Battery

Phone Setup

If you need to open the battery compartment, don’t open it in a dusty or wet environment. You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.
Note Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.
Caution Don’t use tools to pry open the cover.
Caution Phone life and functions could be compromised if: · The battery is installed incorrectly. · The battery cover is not closed properly. · The rubber gasket on battery cover is poorly maintained. · The rubber gasket on battery cover is damaged. · The phone is dropped on a hard surface on a regular basis.
Procedure
Step 1 Remove the cover from the battery compartment.

a) Push and hold the locking catch to the left to release the cover. b) Use the tabs on the sides of the cover to lift the top of the cover and lift the cover up to unlock the bottom
tabs .
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 26

Phone Setup

Install the Cisco Wireless IP Phone 8821 Battery

Step 2

Install the battery.
Caution If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top. When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch. The battery compartment has small tabs in the bottom corners. The battery must slide under these tabs. The following graphic shows the battery compartment without and with the battery correctly installed.
a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone. Caution Do not force the battery into the compartment or you will damage the compartment and the battery.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 27

Install the Cisco Wireless IP Phone 8821 Battery

Phone Setup

b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it is flat in the compartment.
The following graphic shows a properly-installed battery.

Step 3 Step 4

d) If the battery has a light plastic pull tab, fold the tab over the battery.
Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth dampened with water. Caution Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and
void the phone warranty.
Replace the cover to the battery compartment.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 28

Phone Setup

Install the Cisco Wireless IP Phone 8821 Battery

Caution When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.
a) Align the tabs at the bottom of the cover into the notches on the phone. The tabs slide into the phone.

b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of the cover on each side.
Press the cover firmly.

Caution Do not force the cover. If it doesn’t click into place easily, remove the cover and check that the battery is inserted correctly.
c) Check that the cover is flush with the phone, then slide the lock to the right to lock the cover in place.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 29

Install the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

Related Topics Damaged Battery Identification, on page 46
Install the Cisco Wireless IP Phone 8821-EX Battery
Use this task for the Cisco Wireless IP Phone 8821-EX only. For the Cisco Wireless IP Phone 8821, see Install the Cisco Wireless IP Phone 8821 Battery, on page 25. IP67 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.

Caution

If you need to open the battery compartment, don’t open it in a dusty or wet environment or in a hazardous location.
Don’t open the compartment if the temperature is 0°C or less.

You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.

Note Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.

Caution Don’t use tools to pry open the cover.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 30

Phone Setup

Install the Cisco Wireless IP Phone 8821-EX Battery

Caution Phone life and functions could be compromised if: · The battery is installed incorrectly. · The battery cover is not closed properly. · The rubber gasket on battery cover is poorly maintained. · The rubber gasket on battery cover is damaged. · The phone is dropped on a hard surface on a regular basis.
Procedure
Step 1 Use a coin to unscrew the battery cover and remove the cover from the battery compartment.

Step 2

Caution Don’t use a sharp object to unscrew the battery compartment door or to pry the battery door off the phone.
a) Use a coin to turn the screw and unlock the battery compartment. The screw remains in the cover.
b) Lift and remove the cover of the battery compartment with your fingers, one corner at a time. Install the battery. Caution If you install the battery incorrectly in the battery compartment, the battery and the battery
compartment will be damaged.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 31

Install the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top. When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch. The battery compartment has small tabs in the bottom corners. The battery must slide under these tabs. The following graphic shows the battery compartment without and with the battery correctly installed.
a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone. Caution Do not force the battery into the compartment or you will damage the compartment and the battery.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 32

Phone Setup

Install the Cisco Wireless IP Phone 8821-EX Battery

Step 3 Step 4

b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it locks in place. Make sure that is flat in the
compartment. d) If the battery has a light plastic pull tab, fold the tab over the battery.
Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth dampened with water.
Caution Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.
Replace the cover to the battery compartment.

Caution When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.
a) Align the tabs at the bottom of the cover into the notches on the phone. The tabs slide into the phone.
b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of the cover on each side.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 33

Replace the Cisco Wireless IP Phone 8821 Battery

Phone Setup

Caution Do not force the cover down. If it doesn’t click into place easily, remove the cover and check that the battery is inserted correctly.
c) Check that the cover is flush with the phone, then use a coin to screw the cover in place. The screw should be snug. Don’t make it too tight.
Related Topics Damaged Battery Identification, on page 46
Replace the Cisco Wireless IP Phone 8821 Battery
Use this task for the Cisco Wireless IP Phone 8821 only. For the Cisco Wireless IP Phone 8821-EX, see Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39. If you have a spare battery, you can replace a depleted battery with a charged battery. IP54 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed. If you need to open the battery compartment, don’t open it in a dusty or wet environment. You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.
Note Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.
Caution Don’t use tools to pry open the cover or pry out the battery.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 34

Phone Setup

Replace the Cisco Wireless IP Phone 8821 Battery

Caution Phone life and functions could be compromised if: · The battery is installed incorrectly. · The battery cover is not closed properly. · The rubber gasket on battery cover is poorly maintained. · The rubber gasket on battery cover is damaged. · The phone is dropped on a hard surface on a regular basis.
Procedure
Step 1 Remove the cover from the battery compartment.

Step 2

a) Push and hold the locking catch to the left to release the cover. b) Use the tabs on the sides of the cover to lift the top of the cover and lift the cover up to unlock the bottom
tabs .
Do one of these actions:
· If the battery has a pull tab, pull the tab away from the phone. · If the battery doesn’t have a pull tab, hold the phone in one hand with the screen towards the palm of
your hand. Cup your other hand near the base of the phone. Shake the phone to make the battery fall into your hand.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 35

Replace the Cisco Wireless IP Phone 8821 Battery

Phone Setup

Step 3

Install the battery.
Caution If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top. When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch. The battery compartment has small tabs in the bottom corners. The battery must slide under these tabs. The following graphic shows the battery compartment without and with the battery correctly installed.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 36

Phone Setup

Replace the Cisco Wireless IP Phone 8821 Battery

a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.
Caution Do not force the battery into the compartment or you will damage the compartment and the battery.
b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it is flat in the compartment.
The following graphic shows a properly-installed battery.

d) If the battery has a light plastic pull tab, fold the tab over the battery.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 37

Replace the Cisco Wireless IP Phone 8821 Battery

Phone Setup

Step 4 Step 5

Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth dampened with water. Caution Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and
void the phone warranty.
Replace the cover to the battery compartment.

Caution When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.
a) Align the tabs at the bottom of the cover into the notches on the phone. The tabs slide into the phone.

b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of the cover on each side. Press the cover firmly.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 38

Phone Setup

Replace the Cisco Wireless IP Phone 8821-EX Battery

Caution Do not force the cover. If it doesn’t click into place easily, remove the cover and check that the battery is inserted correctly.
c) Check that the cover is flush with the phone, then slide the lock to the right to lock the cover in place.
Related Topics Damaged Battery Identification, on page 46
Replace the Cisco Wireless IP Phone 8821-EX Battery
Use this task for the Cisco Wireless IP Phone 8821-EX only. For the Cisco Wireless IP Phone 8821, see Replace the Cisco Wireless IP Phone 8821 Battery, on page 34. If you have a spare battery, you can replace a depleted battery with a charged battery.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 39

Replace the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

IP67 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.

Caution

If you need to open the battery compartment, don’t open it in a dusty or wet environment or in a hazardous location.
Don’t open the compartment if the temperature is 0°C or less.

You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.

Note Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.

Caution Don’t use tools to pry open the cover or pry out the battery.

Caution Phone life and functions could be compromised if: · The battery is installed incorrectly. · The battery cover is not closed properly. · The rubber gasket on battery cover is poorly maintained. · The rubber gasket on battery cover is damaged. · The phone is dropped on a hard surface on a regular basis.
Procedure
Step 1 Use a coin to unscrew the battery cover and remove the cover from the battery compartment.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 40

Phone Setup

Replace the Cisco Wireless IP Phone 8821-EX Battery

Step 2

Caution Don’t use a sharp object to unscrew the battery compartment door or to pry the battery door off the phone.
a) Use a coin to turn the screw and unlock the battery compartment.
The screw remains in the cover.
b) Lift and remove the cover of the battery compartment with your fingers, one corner at a time.
Do one of these actions:
· If the battery has a pull tab, pull the tab away from the phone · If the battery doesn’t have a pull tab, hold the phone in one hand with the screen towards the palm of
your hand. Cup your other hand near the base of the phone. Shake the phone to make the battery fall into your hand.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 41

Replace the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

Step 3

Install the battery.
Caution If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 42

Phone Setup

Replace the Cisco Wireless IP Phone 8821-EX Battery

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top.
When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch.
The battery compartment has small tabs in the bottom corners. The battery must slide under these tabs. The following graphic shows the battery compartment without and with the battery correctly installed.

Step 4 Step 5

a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.
Caution Do not force the battery into the compartment or you will damage the compartment and the battery.
b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it is flat in the compartment. d) If the battery has a light plastic pull tab, fold the tab over the battery.
Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth dampened with water.
Caution Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.
Replace the cover to the battery compartment.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 43

Replace the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

Caution When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.
a) Align the tabs at the bottom of the cover into the notches on the phone. The tabs slide into the phone.
b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of the cover on each side.
Caution Do not force the cover down. If it doesn’t click into place easily, remove the cover and check that the battery is inserted correctly.
c) Check that the cover is flush with the phone, then use a coin to lock the cover in place.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 44

Phone Setup
Step 6 Replace the cover to the battery compartment.

Replace the Cisco Wireless IP Phone 8821-EX Battery

Caution When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.
a) Align the tabs at the bottom of the cover into the notches on the phone. The tabs slide into the phone.
b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of the cover on each side.
Caution Do not force the cover down. If it doesn’t click into place easily, remove the cover and check that the battery is inserted correctly.
c) Check that the cover is flush with the phone, then use a coin to screw the cover in place. The screw should be snug. Don’t make it too tight.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 45

Damaged Battery Identification

Phone Setup

Related Topics Damaged Battery Identification, on page 46
Damaged Battery Identification
Your phone battery can develop physical signs of damage. Physical signs include: · Swelling · Bending · Broken end caps
Note We recommend that you check the battery and battery compartment for physical signs of damage when you replace your battery.
Swollen Battery Identification
· The battery doesn’t sit flat on a table. It may rock if you touch the corners. · The installed battery is not flat in the battery compartment. · The back cover won’t completely close (especially in the middle of the door) · The battery doesn’t fall out of the battery compartment when you try to remove it. You may think that
you need to pry the battery out of the compartment.
Caution Don’t try to pry the battery out of the compartment. Examples The next image shows a swollen battery from the end.
The next image shows another swollen battery.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 46

Phone Setup

Damaged Battery Identification

The next image shows a swollen battery in the battery compartment. Notice that the battery isn’t flush with the compartment walls around the battery perimeter.
The next image shows the same swollen battery when the cover is put on. Notice that the middle of the cover is arched. The catches in the middle of the cover won’t easily connect.
The battery may also swell along the length or width, which makes the battery hard to remove. Don’t use any instrument to pry the battery out. Bent Battery Identification The battery doesn’t sit flat on a table. It may rock if you touch the corners. Example
End Caps are Broken or Damaged Identification The plastic caps at the ends of the battery aren’t properly attached. Example

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 47

Phone Battery Charging

Phone Setup

Phone Battery Charging
You can charge the battery using any of the following options: · USB cable–You can charge the phone with an AC power adapter or your computer. · Desktop charger–You can use the phone and charge it at the same time. · Multicharger–You can charge several phones at the same time.
Warning Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere. Statement 431
The battery takes about 3 hours to charge in the AC power adapter, desktop charger, or multicharger. It takes about 6 hours to charge using the USB cable and your computer. Related Topics
Multichargers, on page 111 Desktop Chargers, on page 107
Spare Battery Charging
If you require longer talk times, you will find it useful to have a spare, charged battery. You can charge a spare battery in the desktop charger or multicharger.
Warning Explosion Hazard: Do not charge the spare battery in a potentially explosive atmosphere. Statement 431
The spare battery takes about 3 hours to charge in the desktop charger or multicharger. Related Topics
Multichargers, on page 111 Desktop Chargers, on page 107
Prepare the Power Adapter
The power adapter for your phone is compact. Before you use the power adapter, you have to unfold the prongs. After you use the adapter, you can fold in the prongs. The power adapter for your region may also require an additional clip to allow the adapter to be plugged into the electrical outlet.
Procedure
Step 1 Catch the edge of a prong with your finger and pull the prong up until it clicks into position.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 48

Phone Setup

Charge the Battery with the AC Power Supply

Step 2 Step 3 Step 4

(Optional) Install the international power clip. (Optional) Before you close the adapter, remove the international power clip. (Optional) Hold the lever on the top of the adapter down and press the prongs down to close the adapter.

Charge the Battery with the AC Power Supply
You can charge your phone using an AC power supply. When you use the power supply to charge your phone, the battery can take up to 3 hours to fully charge. The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 49

Charge the Battery with the USB Cable and a USB Port on Your Computer

Phone Setup

Caution Do not charge the phone in a hazardous environment. Do not charge the phone if it is wet.
Before you begin You need the USB power cable supplied with your phone. You need to prepare the power adapter for use as described in Prepare the Power Adapter, on page 48.
Procedure

Step 1 Step 2 Step 3

Plug the USB cable into the bottom of the phone with the pins aligned. Plug the USB cable into the power adapter. Plug the power adapter into the electrical outlet.

Charge the Battery with the USB Cable and a USB Port on Your Computer
You can charge your phone using your computer. When you use the computer to charge your phone, the battery can take up to 6 hours to fully charge.
The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 50

Phone Setup

Phone Configuration

Caution Do not charge the phone in a hazardous environment. Do not charge the phone if it is wet.
Procedure

Step 1 Step 2

Connect the long connecter of the USB cable to the bottom of the phone with the pins aligned. Plug the other end into the USB port in the computer.

Phone Configuration
Phone configuration uses one of these methods: · Your administrator sets up the phone. When this happens, you don’t need to do any configuration. Your administrator may lock your access to the configuration menus. · You set up the phone for your Wi-Fi network and to connect to the call control system. When this happens, your administrator gives you the information you need to enter in the phone.
Add the Phone to the Wi-Fi Network
When you enter an IP address, scroll to the field, and press Select. The field changes from one field into input boxes. You use the keypad to enter the digits and the navigation ring to move between the fields.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 51

Add the Phone to the Wi-Fi Network

Phone Setup

Step 1 Step 2 Step 3 Step 4
Step 5
Step 6 Step 7

After you configure the phone and save the changes, the phone connects to the Cisco Unified Communications Manager. After the connection is made, the phone downloads the configuration file and, if necessary, upgrades the firmware to a new firmware load.
Before you begin You need the following information about the Wi-Fi network:
· SSID
· Security type (for example, WEP, EAP)
· PIN or passkey for the selected security type
Procedure
Access the Settings app. Select Wi-Fi. Select a profile. (Optional) Set a profile name. a) Select Profile name. b) Use the keypad to enter a new name.
· The Back softkey deletes the character to the left of the cursor.
· Use the Navigation ring to move from left to right in the field.
c) Press More and select Save. Select Network configuration > IPv4 setup. If your network does not support DHCP, perform these steps. a) Required: Select DHCP and press Off. b) Select IP address and enter the assigned address of the phone. c) Select Subnet mask and enter the required subnet mask. For example, 255.255.255.0. d) Select Default router and enter the IP address of the Default router. e) Select DNS server 1 and enter the IP address of the DNS server. For all networks, a) Select Alternate TFTP and set to On. b) Select TFTP Server 1 and enter the TFTP IP address for the Cisco Unified Communications Manager. c) Press More and select Save. d) In the Trust list window, press More and select Erase. e) Select Back and then select Back again. Select WLAN configuration. Select SSID. a) Use the keypad to enter the SSID of the access point. b) Press More and select Save.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 52

Phone Setup

Add the Phone to the Wi-Fi Network

Step 8 Step 9 Step 10
Step 11 Step 12 Step 13 Step 14

Select Security mode. Select the type of security that the access point requires. Set the required security fields using the following table:

Security Mode

Configured Field

Description

None

None

When the Security mode is set to None, no other fields are required.

WEP

WEP key

Enter the 40/104 or 64/128 ASCII or Hex WEP key.

PSK

Passphrase

Enter the 8-63 ASCII or 64 Hex Passphrase.

EAP-FAST PEAP-GTC PEAP-MSCHAPV2

User ID Password

Enter the userid. Enter the password

EAP-TLS

User certificate

Your administrator will give you the certificate type to select and will arrange for the certificate to be installed on your phone.

Select 802.11 mode and select the required mode. The mode determines the frequency. If you set the mode to Auto, the phone can use either the 5 GHz or 2.4 GHz frequency, with 5 GHz as the preferred frequency.
Select On call power save and press Select to change the setting. This field should only be set to Disabled if required for troubleshooting.
Press More and select Save. Press Power/End Call .

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 53

Add the Phone to the Wi-Fi Network

Phone Setup

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 54

3 C H A P T E R
Calls
· Access the Phone App, on page 55 · Make Calls, on page 56 · Answer Calls, on page 61 · End a Call, on page 64 · Mute Your Audio, on page 64 · Hold Calls, on page 65 · Forward Calls From Your Phone, on page 67 · Transfer a Call to Another Person, on page 67 · Conference Calls and Meetings, on page 68 · Intercom Calls, on page 69 · Supervise and Record Calls, on page 70 · Prioritized Calls, on page 71 · Multiple Lines, on page 73
Access the Phone App
We make it easy for you to make and receive calls with the Phone app. If your home screen is line view, then you are already in the Phone app.
Procedure
Use one of these ways to access the Phone app: · From the Application view screen, press the Select button to select Phone . · Press Answer/Send to make a call or to answer an incoming call. · Enter a number using the keypad to make a call.
Related Topics Home Screen, on page 16
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 55

Make Calls

Calls

Make Calls
Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls.
Make a Call
You can easily make a call from the Applications home screen, the Line view home screen, or the Phone app. Procedure

Step 1 Step 2

Enter a phone number. Press Answer/Send .

Make an Emergency Call
You can make an emergency call from your phone, even if you are not signed in. When you start to dial the emergency number, the list of emergency numbers displays although you cannot select the number. If you try to dial a number that is not in the list of emergency numbers, the phone does not dial the number.
Procedure

Step 1 Step 2 Step 3

If your phone is not turned on, press Power/End Call Use the keypad to enter your emergency number. Press Answer/Send .

for 4 seconds to power on the phone.

Make a Call with a Headset
You can make a call using a headset. If you disconnect the headset during a call, the phone continues the call on the speakerphone.
Before you begin You have a wired or Bluetooth headset connected to the phone.
Procedure

Step 1 Step 2 Step 3

Access the Phone app. (Optional) Select a line. Enter a phone number.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 56

Calls

Make a Call with the Phone Speaker

Step 4 Press Answer/Send .
Related Topics Headsets, on page 106
Make a Call with the Phone Speaker
You can make a call with the speakerphone built into the phone. Procedure

Step 1 Step 2 Step 3 Step 4

Press and hold Speakerphone to activate the speaker. Dial the phone number. Press Answer/Send to place your call. Press and hold Speakerphone again to turn off speaker mode.

Make a Call with the Desktop Charger Speaker
When your phone is in the desktop charger, you automatically use the speakerphone built into the charger. If you remove the phone from the charger when you are on the call, hold the phone to your ear to hear the call.
Procedure

Step 1 Step 2

Dial the phone number. Press Answer/Send to place your call.

Make a Call with a Phone or Video Address
Sometimes, instead of just having someone’s phone number, you might also have a phone or video address that you can use to place the call instead. These addresses might look like an email address, such as username1@example.com, or it might contain numbers like username2@209.165.200.224.
Procedure

Step 1 Step 2 Step 3

Access the Phone app. (Optional) Select a line. Press More and select ABC, and you’ll be able to enter text using the keypad.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 57

Redial a Number

Calls

Step 4 Step 5

Press a number on the keypad to see the available options, and then press the number again to move through the choices.
For example, press One (1) three times to enter the @ symbol.
Press Answer/Send .

Redial a Number
You can call the most recently dialed phone number from the Phone app.
Procedure

Step 1 Step 2 Step 3

Required: Access the Phone app. (Optional) Select a line. Press Redial.

Return a Recent Call
You can return a recent call with the Recents list in the Phone app.
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Phone app. Required: Select a line. Select an entry from your Recents list. Press Answer/Send .

Make a Call to a Favorite Number from the Contacts App
You can easily call a contact in your Favorites list.
Before you begin You must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app.
Procedure

Step 1 Step 2

Access the Contacts app. Select Favorites.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 58

Calls

Make a Call to a Favorite Number from the Applications Screen

Step 3 Select an entry and press Answer/Send .
Related Topics Favorites, on page 75
Make a Call to a Favorite Number from the Applications Screen
You can easily call a contact in your Favorites list from the Applications view. Before you begin
· You must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app. · You need to know the index number assigned to the favorite.
Procedure

Do one of these actions:
· If the favorite is assigned a single-digit index, press and hold the number key. For example, if the favorite is assigned to index number 1, press and hold 1 until the phone makes the call.
· If the favorite is assigned a double-digit index, press the first number key and then press and hold the second number key. For example, if the favorite is assigned to index number 10, press 1 , and then press and hold 0 until the phone makes the call.

Related Topics Favorites, on page 75
Make a Speed Dial Call
Before you begin Your administrator must set up a Speed Dial line for you.
Procedure

Step 1 Step 2

Access the Phone app. Required: Select a Speed dial line.

Dial an International Number
You can dial international calls when you prefix the phone number with a plus (+) sign.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 59

Get Notified When a Contact is Available

Calls

Before you begin You must be in the Phone app window.
Procedure

Step 1
Step 2 Step 3

Press and hold Asterisk (*) for at least 1 second. The plus (+) sign is displayed as the first digit in the phone number. If you are off-hook, you hear that the dial tone changes when the + signs is displayed.
Dial the number. Press Answer/Send .

Get Notified When a Contact is Available
If you call someone and their line is busy or they do not answer, you can be notified with a message and a special ringtone when they are available.
Procedure

Step 1 Step 2 Step 3

Press Call back. Press Exit. When you see the message that the person is available or hear the special ring tone, press Call.

Calls That Require a Billing Code or Authorization Code
Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes. The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.
When a billing code is required, the phone displays Enter Client Matter Code, the dialed number changes to “****”, and you hear a special tone.
When an authorization code is required, the phone displays Enter Authorization Code, the dialed number changes to “****”, and you hear a special tone. For security reasons, the phone displays a “*” instead of the number entered.
When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.
Related Topics Speed-Dial Numbers, on page 9

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 60

Calls

Secure Calls

Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.
Answer Calls
Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to answer calls.
Answer a Call
Procedure
Press Answer or Answer/Send .

Answer Call Waiting
When you have an incoming call while you are on an active call, you hear a single beep. You can answer the new call and automatically hold the active call.
Procedure

Step 1 Step 2

Press Answer or Answer/Send . (Optional) If you have more than one call waiting, select an incoming call.

Decline a Call
When you get an incoming call that you don’t want to answer, you can decline the call, which sends the call to voicemail. If you don’t see the Decline softkey, then your administrator has disabled the ability to decline a call.
Procedure
Press Decline.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 61

Ignore a Call

Calls

Ignore a Call
When you get an incoming call that you don’t want to answer, you can ignore the call. The call shows up in your call list.
Procedure
Press the Up or Down arrow on the Navigation cluster.
Silence Incoming Calls on Your Phone
If you’re busy and don’t want to be disturbed, you can silence incoming calls. If you do this, the phone won’t ring, but you will see a visual alert. So, you can still choose to answer the call. If you don’t answer the call, the call goes to your voicemail instead.
Procedure
Choose one of these options: · From the Self Care portal, turn on Do Not Disturb. · From your phone, a. Access the Phone app. b. (Optional) Select a line c. Press More and select Do not disturb
Related Topics Control the Phone Ringer for a Single Incoming Call, on page 64
Answer a Coworker’s Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you’ll answer the call that has been ringing for the longest time.
Procedure
Step 1 Access the Phone app.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 62

Calls

Answer a Call From Another Group (Group Pickup)

Step 2 Step 3

Press More and select Pickup. Press Answer.

Answer a Call From Another Group (Group Pickup)
Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Access the Phone app. (Optional) Select a line. Press More and select Group pickup. Enter the group pickup number or enter the number of the phone line with the call that you want to pick up . Press More and select Call. Press Answer.

Answer a Call from an Associated Group (Other Pickup)
You can pick up a call ringing on a phone in another call group.
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Phone app. (Optional) Select a line. Press More and select Other pickup. Press Answer.

Trace a Suspicious Call
If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call.
Procedure

Step 1 Step 2

Press More and select Report caller. End the call.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 63

Control the Phone Ringer for a Single Incoming Call

Calls

Control the Phone Ringer for a Single Incoming Call
You can silence the phone ringer for an individual call. Procedure
Do one of the following actions:

· Press Volume down. · Press Pound (#) for 2 seconds to turn the ringer off or on.

Related Topics Adjust the Phone Ringer Volume, on page 104 Make the Phone Vibrate for an Incoming Call, on page 93 Select Where You Hear Ringing, on page 94 Silence Incoming Calls on Your Phone, on page 62

End a Call
Procedure

Do one of the following actions:
· From the Phone app, press More · Press Power/End Call .

and select End call.

Mute Your Audio
You can mute the phone so that you can hear the other caller but they cannot hear you. The Mute button

is located below the Volume key on the side of the phone.
When your phone is in the desktop charger, you mute the desktop charger speaker with the Mute on the lower right corner of the charger.

button

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 64

Calls

Hold Calls

Procedure

Step 1 Step 2

Press Mute . Press Mute again to turn mute off.

Hold Calls
You can put an active call on hold and then resume the call when you’re ready.
Put a Call on Hold
Procedure

Step 1 Step 2

Access the Phone app. Press Hold.

Answer a Call Left on Hold for Too Long
You can be notified when a call is left on hold. The notification is similar to an incoming call notification and includes these cues:
· Single ring, repeating at intervals · Flashing message indicator on the handset · Visual notification on the phone screen
Procedure
Press Answer to resume the held call.

Swap Between Active and Held Calls
When you are on a call, you can access a held call. The phone places the original call on hold. Procedure
Step 1 Access the Phone app.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 65

Call Park

Calls

Step 2 Step 3 Step 4

Press the right Navigation key. Select the held call. Press Resume.

Call Park

You can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone (such as a phone at a coworker’s desk or in a conference room).
If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it from another phone. If you do not answer the call within a certain length of time, it is routed to another destination (such as voicemail), as set by your administrator.

Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.
You can park only one call at the call park number.

Before you begin Your call must be active.

Procedure

Step 1 Step 2

Access the Phone app. Press More and select Park. The phone displays the call park extension.

Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before you begin You need the call park extension.
Procedure

Step 1 Step 2 Step 3

Access the Phone app. (Optional) Select a line. Dial the call park extension.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 66

Calls

Forward Calls From Your Phone

Forward Calls From Your Phone
You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual. There are two ways of forwarding your calls:
· Forward all calls · Forward calls in special situations, such as when the phone is busy or there is no answer.
Verify that your calls are forwarded by looking for the Forward all icon in the line label.
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Phone app. (Optional) Select a line. Press More and select Forward all. Enter the number to receive the calls or select an entry from your Recents call list.

Turn Off Call Forward From Your Phone
Procedure

Step 1 Step 2 Step 3

Access the Phone app. (Optional) Select the forwarded line. Press More and select Forward off.

Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before removing yourself from the call. If you don’t want to talk, then transfer the call without waiting for the other person to answer.
Procedure

Step 1 Step 2 Step 3

Access the Phone app. Press More and select Transfer. Enter the number to call or select an entry from your recent calls.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 67

Conference Calls and Meetings

Calls

Step 4 Press Transfer.

Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. When you add more than one person to a conference call, wait a few seconds between adding participants. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.
Add Another Person to a Call
You can add another person to an active call to create a conference.
Procedure

Step 1 Step 2 Step 3
Step 4

Access the Phone app. Press More and select Conference. Do one of these actions.
· Dial a number and wait for the person to answer. · Select an entry from your Recents list and wait for the person to answer. · Select another held call on the same line. · Press the right Navigation key, select a line, and select a held call on that line.
Press Merge.

View and Remove Conference Participants
When you are in a conference call, you can view the conference participants. If you are the conference owner, you can remove a participant from the conference. The screen displays a star (*) beside the conference owner.
Before you begin You are in an active conference call.
Procedure

Step 1 Step 2

Press More and select Details. (Optional) Select Update to refresh the participant list.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 68

Calls

Scheduled Conference Calls (Meet Me)

Step 3 (Optional) Select a participant and press Remove.

Scheduled Conference Calls (Meet Me)
You can host or join a conference call at a scheduled time. The conference call does not start until the host dials in, and it ends when all participants hang up. The conference does not automatically end when the host hangs up.
Host a Meet Me Conference
Before you begin Get a meet me phone number from your administrator, and distribute the number to the conference participants.
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Phone app. Press More and select Meet me. Enter the meet me number. Enter the host password for the meeting.

Join a Meet Me Conference
You cannot join a meet me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang up and try your call again.
Procedure

Step 1 Step 2 Step 3

Access the Phone app. Press More and select Meet me. Enter the meet me number.

Intercom Calls
You can place and receive one-way calls using an intercom line.
When you place an intercom call, the recipient’s phone answers the call automatically with mute activated (whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one of these devices is active.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 69

Make an Intercom Call

Calls

After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for further conversation.
Make an Intercom Call
When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can’t hear them. If you are on an active call, that call is placed on hold.
Procedure

Step 1 Step 2 Step 3

Access the Phone app. Select Intercom line. Dial the target intercom number.

Answer an Intercom Call
You can answer an intercom call to talk to the other person.
Before you begin You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode.
Procedure

Step 1 Step 2

Access the Phone app. Select the intercom call.

Supervise and Record Calls
You can supervise and record a call. But you must have a minimum of three people on a line: the person calling, the chaperone, and the person called. The chaperone answers a call, creates a conference call, and monitors and records the conversation. The chaperone performs the following tasks:
· Record the call. · Conference in the first participant only; Other participants add people as needed. · End the call.
The conference ends when the chaperone hangs up the call.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 70

Calls

Set up a Supervised Call

Set up a Supervised Call
When you have a call to chaperone, the incoming call indicates that the call requires supervision.
Before you begin You must be part of the chaperone hunt group.
Procedure

Step 1 Step 2 Step 3

Press More and select Conference. Dial the person to add to the call. After the person answers, press Merge.

Record a Call
You can record a call. You might hear a notification tone as you record the call. The recording stops when you press the Stop recording softkey or end the call.
Procedure

Step 1 Step 2

Press Record. Press Stop recording when the recording can be stopped.

Prioritized Calls
In your job, you might need to handle urgent or critical situations using your phone. You can identify calls as being very important, and thus have a higher priority than normal calls. The priorities range from level 1 (low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP).
Your administrator sets up the priorities that you can use and determines if you need special sign-in information.
When a high-priority call rings on your phone, you see the priority level on the phone screen. If you are on a call when a high-priority call comes to your phone, the high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up from your current call to answer the high-priority call.
When you are on a high-priority call, the priority of the call does not change when you:
· Put the call on hold · Transfer the call · Add the call to a three-way conference · Answer the call using call pickup

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 71

Make a Priority Call

Calls

Table 7: Multilevel Precedence and Preemption Priority Levels

MLPP icon

Priority Level Level 1–Priority call

Level 2–Medium priority (Immediate) call

Level 3–High priority (Flash) call

Level 4–Flash Override

Level 5–Executive Override

Make a Priority Call
To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you’re notified if you’ve entered them incorrectly.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Phone app. Press More and select Prec level. Select a priority level. Enter the phone number. Press Answer/Send .

Answer a Priority Call
If you hear a special ring that’s faster than usual, you are receiving a priority call. Procedure
Press Answer.

Answer a Priority Call While on Another Call
If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 72

Calls

Multiple Lines

Procedure

Step 1 Step 2

Press End call. Press Answer.

Multiple Lines
If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.
Shared Lines
You can share the same phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support. When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of a few special characteristics about shared lines:
· The shared phone number appears on all phones that share the number. · If your coworker answers a call on the shared line, the shared line icon displays in red on your phone. · If you put a call on hold, your shared line icon is white. But your coworker sees the line in red.
Add Yourself to a Call on a Shared Line (cBarge)
You or your coworker can join a call on a shared line without creating a conference call.
Procedure

Step 1 Step 2 Step 3

Select a shared line that is in use. Press More and select cBarge. Press Yes.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 73

Add Yourself to a Call on a Shared Line (cBarge)

Calls

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 74

4 C H A P T E R

Contacts

· Access the Contacts App, on page 75 · Favorites, on page 75 · Local Contacts, on page 77 · Personal Directory, on page 79 · Corporate Directory, on page 82
Access the Contacts App
You can access the Contacts app from the Applications view screen. The Contacts app gives you access to the following directories and lists:
· Corporate directory–a directory of the people in your company · Personal directory–a directory of your personal contacts. The directory is stored in the call control
system and you can access your personal directory from other phones in your phone network. · Local contacts–a directory of your personal contacts that is stored in the phone memory. · Favorites–a list of contacts that you regularly dial.
Procedure

Step 1 Step 2

From the Line view screen, press the left arrow of the navigation cluster to view the Applications screen. From the Applications screen, press the left arrow of the navigation cluster to select Contacts .

Related Topics Home Screen, on page 16

Favorites
You can add frequently-called numbers to your favorites list. You can use the list to quickly dial an entry in the list. Your list can have up to 50 entries.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 75

Access Favorites

Contacts

Related Topics Make a Call to a Favorite Number from the Contacts App, on page 58 Make a Call to a Favorite Number from the Applications Screen, on page 59
Access Favorites
You can access your Favorites list in several ways.
Procedure
Do one of these actions: · Press Favorites. · Access the Contacts app and select Favorites. · Access the Phone app.

Add a Contact to Your Favorites List
Before you begin The contact must exist in your local contacts list. Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access Favorites using Access Favorites, on page 76. Select an unassigned entry. Press Assign. Highlight a local contact and press Details. Highlight a phone number and press Assign.

Delete a Contact from Your Favorites List
You can delete a favorite from the Favorites list. The contact still displays in your Local contacts.
Procedure

Step 1 Step 2 Step 3

Access Favorites using Access Favorites, on page 76. Select an assigned entry. Press Delete.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 76

Contacts

Local Contacts

Step 4 Press Delete to confirm the deletion.

Local Contacts
You can create a list of up to 200 local contacts. The local contacts list is stored in the phone memory. If your administrator gives you access to the phone administration web page, you can upload and download contacts. For more information, see the Cisco Wireless IP Phone 8821 and 8821-EX Administration Guide for Cisco Unified Communications Manager.
Search for a Contact in Your Local Contacts List
Procedure

Step 1 Step 2 Step 3
Step 4

Access the Contacts app. Select Local contacts. Enter information into the search box. The context list updates as you enter the information.
(Optional) Select an entry, and do one of these actions: · Press Select. · Press More and select Details.

Add a New Contact to Your Local Contacts List
You can manually add a contact to your Local Contacts list. Each contact requires: · a first name or a last name · at least one phone number
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Contacts app. Select Local contacts. Press More and select Add new. Enter the contact information. Press More and select Save.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 77

Edit a Contact in Your Local Contacts List

Contacts

Edit a Contact in Your Local Contacts List
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5
Step 6

Search for a contact as described in Search for a Contact in Your Local Contacts List, on page 77.
Select an entry, press More , and select Details. Press More and select Edit. Change or add information about your contact. (Optional) Highlight a contact number, press More, and select Mark primary to set the primary number for the contact. Press More and select Save.

Call a Contact from Your Local Contacts List
When you call a local contact, you can call their primary number (displayed with a checkmark) or one of their alternate numbers.
Procedure

Step 1 Step 2 Step 3

Search for a contact as described in Search for a Contact in Your Local Contacts List, on page 77. Select a contact. Do one of these actions:
· Press Answer/Send to call the primary number. · Press More, press Dial. · Press More, press Details to see additional information, then press More and do one of these actions:
· Select Dial to call the contact’s primary number.
· Select Edit dial to select and call an alternate number.
· Press Answer/Send.

Remove a Contact from Your Local Contacts List
If you do not want a contact in your Local contacts list, you can delete the entry. If the contact is also in your Favorites list, when you delete the contact from your Local contacts list, the entry in the Favorites list is also deleted.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 78

Contacts

Remove all Local Contacts

Procedure

Step 1 Step 2 Step 3 Step 4

Search for a contact as described in Search for a Contact in Your Local Contacts List, on page 77. Select the contact to delete. Press More and select Delete. Press Delete to confirm the deletion.

Remove all Local Contacts
You can clear all the contacts from your local contacts list. When you delete all contacts, your favorites are also deleted.
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Contacts app. Select Local contacts. Press More and select Delete all. Press Delete all to confirm the deletion.

Personal Directory
You can save personal contacts in your personal directory. The system protects your personal directory with a user ID and a PIN that your administrator sets up. The personal directory has two parts:
· Personal Address Book–You use the personal address book to store the contact information for friends, family, or coworkers.
· Personal Fast Dials–You use the personal fast dial list to quickly dial a contact. You can set up your personal directory from your phone or from the Self Care portal.
Sign In and Out of a Personal Directory
Before you begin Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don’t know this information.
Procedure
Step 1 Access the Contacts app.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 79

Personal Address Book

Contacts

Step 2 Step 3 Step 4 Step 5

Select Personal directory. Enter your user ID and PIN.
Press More and select Submit. Required: From the Personal directory window, select Log out and press OK to sign out of your personal directory.

Personal Address Book
Your personal address book contains the contacts that you enter from your phone or from the Self Care portal. You can have up to 99 contacts in your personal address book. The phone lists your personal address book contacts by nickname.
Search for a Contact in Your Personal Address Book
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Access the Contacts app. Select Personal directory. Select Personal address book. Enter the search criteria. Press More and select Submit. (Optional) Select an entry, press More and select Edit.

Add a New Contact to Your Personal Directory
You can add a contact to your Personal Directory.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
Step 7 Step 8

Access the Contacts app. Select Personal directory. Select Personal address book. Press More and select Submit. Press More and select New. Enter the name of the person and a nickname.
The directory displays the nickname.
Press Phones. Enter at least one phone number.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 80

Contacts

Find Contact Information for a Personal Directory Contact from Your Phone

Step 9 Press Submit.

Find Contact Information for a Personal Directory Contact from Your Phone
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Access the Contacts app. Select Personal Directory. Select Personal address book. Press More and select Submit. Select a contact. Press Details.

Edit a Contact in Your Personal Directory
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10

Access the Contacts app. Select Personal Directory. Select Personal address book. Press More and select Submit. Highlight a contact. Press More and select Edit. Change the contact name. Press More and select Phones. Change the contact phone numbers. Press Update.

Call a Contact from Your Personal Directory
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Contacts app. Select Personal Directory. Select Personal address book. Press More and select Submit. Select a contact.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 81

Remove a Contact from Your Personal Address Book

Contacts

Step 6 Highlight a number and press Dial.

Remove a Contact from Your Personal Address Book
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8

Access the Contacts app. Select Personal directory. Select Personal address book. Press More and select Submit. Search for a contact. Press More and select Edit. Press More and select Delete. Press OK.

Corporate Directory
You can look up a coworker’s number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.
Search and Dial a Contact from the Corporate Directory
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Contacts app. Select Corporate directory. Enter the search criteria Press More and select Search. Press More and select Call.

Find Contact Information for a Coworker from Your Phone
Procedure

Step 1 Step 2

Access the Contacts app. Select Corporate directory.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 82

Contacts

Step 3 Step 4 Step 5

Enter the search criteria Press More and select Search. Required: Press More and select Details.

Find Contact Information for a Coworker from Your Phone

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 83

Find Contact Information for a Coworker from Your Phone

Contacts

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 84

5 C H A P T E R

Recent Calls

· Access the Recents App, on page 85 · New Voicemail Message and Missed Calls Indicators, on page 85 · Missed Calls List, on page 85 · Recents Calls List, on page 87
Access the Recents App
You can access the Recents app from the Applications screen. From the Recents app, you can see your voicemail messages, missed calls, and recent calls.
Procedure

Step 1 Step 2

From the Line view screen, press the left arrow of the navigation cluster to view the Applications screen. From the Applications screen, press the left arrow of the navigation cluster to select Recents .

New Voicemail Message and Missed Calls Indicators
The red box on the Recents icon on the Application screen shows the number of missed calls. In the Line view screen, the red box beside the line shows the number of missed calls In the Recents list, you can see the number of missed calls. When you have an unheard voicemail message, you could also hear a stutter tone played when you access a phone line. This stutter tone is line- specific. You only hear it when using a line that has voice messages.
Missed Calls List
You use the Missed Calls lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Missed Calls list so that calls on all lines are in one list. Calls in the Missed Calls list are grouped together if they are from the same number and are consecutive.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 85

View Your Missed Calls

View Your Missed Calls
Procedure

Step 1 Step 2 Step 3

Access the Recents app. Select Missed calls. Required: Select a phone line or All missed.

Find Details About a Missed Call
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Recents app. Select Missed calls. Required: Select a line or All missed. Select a missed call entry. Press More and select Details.

Return a Missed Call
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Recents app. Select Missed calls. Required: Select a line or All missed. Select a missed call entry. Press More and select Call.

Delete a Missed Call Entry
You can delete an entry from your Missed Call list. Procedure
Step 1 Access the Recents app.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 86

Recent Calls

Recent Calls

Clear the Missed Calls List

Step 2 Step 3 Step 4 Step 5 Step 6

Select Missed calls. Required: Select a line or All missed. Select a missed call entry. Press More and select Delete. Press Delete to confirm the deletion.

Clear the Missed Calls List
You can delete all entries from your Missed Call list.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Recents app. Select Missed calls. Required: Select a line or All missed. Press More and select Clear list. Press Clear to confirm the deletion.

Recents Calls List
You use the Recents lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Recents list so that calls on all lines are in one list. Calls in the Recents list are grouped together if they are to and from the same number and are consecutive.
View Your Recent Calls
Procedure

Step 1 Step 2 Step 3

Access the Recents app. Select Recents. Required: Select a line or All recents.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 87

Find Details About a Recent Call

Find Details About a Recent Call
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Recents app. Select Recents. Required: Select a line or All recents. Select a call entry. Press More and select Details.

Return a Recent Call from Recents
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Recents app. Select Recents. Required: Select a line or All recents. Select a call entry. Press More and select Call.

Create a New Local Contact from a Recent Call
You can add an entry from your Recents list into your Local contacts list.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Access the Recents app. Select Recents. Select a line or All recents. Select an entry. Press More and select Create new local contact. Press Save.

Recent Calls

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 88

Recent Calls

Add Recent Call Information to a Local Contact

Add Recent Call Information to a Local Contact
If the contact is already in your Local contacts list, but you see an alternate number, you can add information to the existing Local contacts entry.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Recents app. Select Recents. Select a line or All recents. Select an entry. Press More and select Add to existing local contact.

Delete a Call Record
You can delete an individual call from your Recent Calls list.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Access the Recents app. Select Recents. Required: Select a line or All recents. Select an entry. Press More and select Delete. Press Delete to confirm the deletion.

Clear the Recent Calls List
You can clear all the entries from your Recent Calls list.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5

Access the Recents app. Select Recents. Required: Select a line or All recents. Press More and select Clear List. Press Clear to confirm the deletion.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 89

Clear the Recent Calls List

Recent Calls

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 90

6 C H A P T E R
Applications
· Apps and the Application Button, on page 91 · Use the Push to Talk Application, on page 91
Apps and the Application Button
You can use the Apps app to access special services on the phone. You can use the Application button to start applications such as Push to Talk or other services on your phone. The Application button is located on the left side of the phone. Depending on how your administrator sets up the button, you may be able to use it from the Applications screen only, or you may use it from any menu or service, or even when the phone is locked. The button can also be configured to start an application immediately after you press it or only after you hold it for several seconds. For more information, contact your administrator.
Use the Push to Talk Application
You can use the Push to Talk service to communicate (similar to a two-way radio) with members of your organization. Your administrator must set up the Push to Talk service, and then you must subscribe to the service in the Self Care portal.

Note Your system administrator provides detailed information about how to use your Push to Talk service.
Push to Talk uses the same audio path as your phone ringer. If the audio path is for the phone to ring, when you use Push to Talk and you plug in your headset, the audio moves to the headset.
Procedure

Step 1 Step 2

From the Line view screen, press the left arrow on the navigation ring. Select Apps .

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 91

Use the Push to Talk Application

Applications

Step 3

Select Push to Talk. · Use Application to start and end a transmission depending on how your service is configured. · Use Talk and Stop to send and receive audio.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 92

7 C H A P T E R

Settings

· Access the Settings App, on page 93 · Adjust the Volume During a Call, on page 103 · Adjust the Phone Ringer Volume, on page 104
Access the Settings App
You use the Settings app to set up, manage, and customize your phone. Menu entries that are gray mean that your administrator has restricted access to the menu.
Procedure

Step 1 Step 2

From the Line view screen, press the left arrow of the navigation cluster to view the Applications screen. From the Applications screen, press the left arrow of the navigation cluster to select Settings .

Related Topics Find Information About Your Phone, on page 119

Access Phone Settings
You can customize your phone from the Phone settings menu.
Procedure

Step 1 Step 2

Access the Settings app. Select Phone settings.

Make the Phone Vibrate for an Incoming Call
You can set your phone to vibrate when you have an incoming call. The vibration can be set differently based on whether you have the phone ringer turned off or on.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 93

Select Where You Hear Ringing

Settings

Procedure

Step 1 Step 2 Step 3
Step 4

Access the Settings app.
Select Phone settings > Sounds > Vibrate
Select Vibrate on ring and press On to set the phone to vibrate when the phone rings. Or, press Off so that the phone does not vibrate when the phone rings.
Select Vibrate on silent and press On to set the phone to vibrate when the ringer is turned on. Or, press Off so that the phone does not vibrate when the ringer is turned on.

Select Where You Hear Ringing
When you have an incoming call, you can set up your phone to play the ringtone on your headset or on the speaker.
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Sounds > Ringer/PTT output Select the option required. Press Select.

Change the Ringtone
You can change the sound that you hear for incoming calls and you can set a different ringtone for each phone line. If your work environment is noisy, you can use Chirp1(mobile) and Chirp2(mobile) to hear the ringtone. These ringtones are optimised for the wireless phone speaker.
Procedure

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Access the Settings app. Select Phone settings > Sounds > Ringtone (Optional) Select a line. Highlight a ringtone. Press Play to hear the ringtone. Press Select to use the ringtone.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 94

Settings

Adjust the Headset Feedback

Adjust the Headset Feedback
When you use a headset, you might hear your own voice in the earpiece, which is called headset sidetone or headset feedback. You can control the amount of headset sidetone on your phone.
Procedure

Step 1 Step 2 Step 3

Access the Settings app. Select Phone settings > Sounds > Headset sidetone Select one of the options.

Turn Off the Keypad Sounds
You can turn off the sounds on the keypad so that you don’t hear sounds when you press a button.
Procedure

Step 1 Step 2 Step 3

Access the Settings app. Select Phone settings > Sounds > Keypad tone Press On to turn the tones on or press Off to turn the tones off.

Adjust the Background Noise Filter
You can adjust the sensitivity of the phone microphone to filter out background noise so that the other person on your call can hear you better.
Procedure

Step 1 Step 2 Step 3

Access the Settings app. Select Phone settings > Sounds > Background noise filter Select one of these settings: Off, Low, Medium, High.
The default is Off.

Adjust the Screen Brightness
You can adjust the brightness of the phone display. The default setting is 5.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 95

Change the Font Size

Settings

Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Display > Brightness Use the arrow keys of the Navigation cluster to adjust the brightness. Press Save.

Change the Font Size
You can adjust the font size used on the phone screen. If you set the font size smaller, more text displays on the screen. If you set the font size larger, less text displays on the screen.
Procedure

Step 1 Step 2 Step 3

Access the Settings app. Select Phone settings > Display > Font size Select the setting required.

Control the LED Indicator Light
Your phone has an LED indicator light at the top. When the light is enabled, it indicates the status of the phone:
· Solid red–the phone is connected to the AC power source and battery is charging. · Solid green–the phone is connected to the AC power source and battery is fully charged. · Fast blinking amber–There is an incoming call. Phone can be charging or fully charged. · Fast blinking green–There is a voice message. When phone is connected to the AC power source, the
green light displays longer than when using only the battery. · Slow blinking green (every 2 seconds): The phone is using the battery. The phone is registered with the
wireless network and is within service coverage area.
If you don’t want this indication, you can turn the light off.
Procedure

Step 1 Step 2 Step 3

Access the Settings app. Select Phone settings > LED coverage indicator Press Off to turn off the indicator or press On to turn on the indicator.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 96

Settings

Change the Screen Display Timeout

Change the Screen Display Timeout
You can set up your phone to turn off the screen after a specific period of inactivity. When you turn off the screen, the phone uses less battery power. When you select a setting, the phone screen dims after the specified period of inactivity. After an additional 10 seconds, the screen turns off and the phone goes to sleep. The default setting is 10 seconds,
Procedure

Step 1 Step 2 Step 3

Access the Settings app. Select Phone settings > Display > Sleep. Select the time setting required.

Related Topics Turn Off Your Phone, on page 7
Change the Wallpaper
You can change the wallpaper (background) for your phone.
Procedure

Step 1 Step 2 Step 3
Step 4 Step 5

Access the Settings app. Select Phone settings > Display > Wallpaper Select a wallpaper.
If you don’t see the wallpaper that you are currently using, it isn’t customized for the phone screen. You can continue to use the old wallpaper. But after you change the wallpaper, the previous wallpaper won’t be available.
Press Preview to view the wallpaper. Press Save.

Automatically Lock the Keypad
You can set the keypad to automatically lock. If you set the phone to automatically lock the keypad, the keypad locks when the phone screen turns off.
Procedure

Step 1 Step 2

Access the Settings app. Select Phone settings > Keypad > Auto lock

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 97

Date and Time Settings

Settings

Step 3 Press On.
Related Topics Lock the Phone Keypad, on page 7
Date and Time Settings
You can manage some of the date and time settings on your phone. Typically, the phone automatically sets the date, time, and time zone using the information from the call control system. But, you may need to override the automatic settings.
Control the Date and Time Manually When the phone date and time is controlled manually, you can change the following settings: · Automatic time zone · Time · Date · Time zone · 12- or 24-hour date format · Date format
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Date and Time Select Automatic date and time. Press Off.

Control the Date and Time Automatically When the phone date and time is controlled automatically, you can change the following settings: · Automatic time zone
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Date and Time Select Automatic date and time. Press On.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 98

Settings

Set the Time Zone Automatically

Set the Time Zone Automatically You can set up your phone to automatically or manually set the time zone. When the Automatic time zone field is set to On, you cannot change the time zone that your phone uses. When the Automatic time zone field is set to Off, you can set the time zone that your phone uses.
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Date and Time > Automatic time zone Press Off to enable you to set the time zone manually. Press Set.

Set the Time

If your phone date and time is manually controlled, you can set the time. Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Date and Time > Time Enter the time using the keypad. Use the right and left navigation keys to move between the fields. Press Set.

Set the Date

If your phone date and time is manually controlled, you can set the date. Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Date and Time > Date Enter the date using the keypad. Use the right and left navigation keys to move between the fields. Press Set.

Set Time Zone

You can set the time zone.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 99

Use a 12-Hour or 24-Hour Clock

Settings

Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Date and Time > Time zone Select the correct time zone. Press Set.

Use a 12-Hour or 24-Hour Clock If your phone date and time is manually controlled, you can change the time display.
Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Date and Time Select Use 24-hour format. Press Off for 12-hour format or press On for 24-hour format.

Set the Date Format

If your phone date and time is manually controlled, you can set your phone to display the date in one of the preset formats.

Procedure

Step 1 Step 2 Step 3 Step 4

Access the Settings app. Select Phone settings > Date and Time > Date format Select the required format. Press Set.

Set Battery Level Display
You can set the phone to display the battery strength as a percentage, in addition to the battery level icon.
Procedure

Step 1 Step 2 Step 3

Access the Settings app. Select Phone settings > Battery percentage Press On to display the strength as a percentage or press Off to display the strength as an icon.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 100

Settings

Access Bluetooth Settings

Related Topics Header Icons, on page 14
Access Bluetooth Settings
You can connect Bluetooth headsets and Bluetooth speakers to your phone. The phone does not support other Bluetooth devices. Before you can use a Bluetooth headset or speaker, you need to set up your phone for Bluetooth.
Procedure

Step 1 Step 2

Access the Settings app. Select Bluetooth.

Related Topics Bluetoot

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>