poly 214260-01 Voyager Focus 2 Office Bluetooth Headset User Guide

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Voyager Focus 2 Office
Bluetooth headset system for computer and desk phone
User Guide

Overview

Headset

requires Teams app)
Siri/Google Assistant| Default voice assistant
| Play/pause
| Next track
| Previous track**
| Volume down
| Mute/unmute
| Power on/off
| Bluetooth pairing

NOTE **Functionality varies by application. May not function with web- based apps.

Be safe
Please read the safety guide for important safety, charging, battery, and regulatory information before using your new headset.

Base overview

1 Computer button
2 Microsoft Teams button (Teams model only)
3 Bluetooth LED
4 Desk phone button
5 Charging LED
6 USB port
7 Power jack| 8 Handset lifter jack
9 Telephone interface cable jack
10 Bluetooth pairing button
11 Desk phone listening volume
12 Desk phone speaking volume
13 Desk phone configuration switch
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Accessories

1. Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset.
2. HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.

Hook up system

NOTE Base configuration settings

Choose a desk phone setup A, B, C, or D and connect cables.

Desk phone setup details

A Desk phone with a dedicated headset port

• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset port on the desk phone

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A.

NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press both the headset button on your desk phone and the call control button on the headset to answer or end calls.

B Desk phone (standard)

• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box
• Finally, connect the remaining end of the telephone interface cable into the open handset port on the desk phone

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does not have a dedicated headset port. In this configuration, manually remove the handset on your desk phone and press the call control button on the headset to answer or end calls.

C Desk phone + EHS cable (sold separately)

IMPORTANT Use configuration A on the bottom of the base, which works for most phones including Cisco phones.

D Desk phone + HL10 lifter (sold separately)

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A.

Position Your Base

The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.
NOTE Headset cradle may vary, but the function is the same.

Pair

Pair again to base

Your headset comes pre-paired to the base. To pair again:
Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back of your base for 2 seconds until the display panel’s Bluetooth icon flashes blue and red.

Pairing is successful when you hear “pairing successful” and “base connected” and the display panel’s Bluetooth icon turns solid blue. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base.

Pair to mobile device

1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.

2. Activate Bluetooth on your phone and set it to search for new devices.
   • iPhone Settings > Bluetooth > On
   • Android Settings > Bluetooth: On > Scan for devices
   NOTE *Menus may vary by device.

3. Select “ Poly VFOCUS2 Series.”
   If necessary, enter four zeros (0000) for the passcode or accept the connection.
   Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
   NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base.

Pair mode

Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.

Fit and charge

Wear on the right or left

• To position, the microphone on the right or left side, rotate the microphone boom up and over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
  NOTE Your headset senses when you change the microphone boom from one side to the other and syncs the audio-specific to each side.

• Gently flex the headband wider if the fit is uncomfortable on your ears.
  

Charge

Charge your headset by placing it in the base’s cradle or by using a micro USB cable. The headset
LEDs flash when charging. It takes approximately 2 hours to fully charge your headset. The LEDs turn off once charging is complete.
NOTE The micro USB cable plugs into a computer or wall charger’s USB port.

Check headset battery status

Check your headset battery status:
• With the headset inactive, slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.

Load software

Customize your device behavior through advanced settings and options with Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.

NOTE Device settings are also available in Plantronics Hub App.

Update firmware

Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer with Poly Lens App. Download at poly.com/lens.

While updating firmware:

• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets, and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

The Basics

Power on/off
Slide the switch to power on or off.

Adjust volume

• Headset volume Fine-tune your headset volume by adjusting the headset’s volume up (+) and down (-) controls.
• Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust the speaking volume on the bottom of the base. If your caller’s voice is too loud/quiet on a desk phone call, adjust the listening volume.
• Base ringtone volume Adjust the base ringtone volume setting in Poly Lens Desktop App. This ringtone alerts you if you are not wearing your headset and a call comes in.
  Adjust headset microphone volume (softphone)
  Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Make, answer, end calls

On the front of the base, there are 2 Audio buttons: computer and desk phone. These buttons allow you to switch to a different phone line/audio channel.

Make a call (computer or desk phone)

1. Tap an Audio button on your base display. You hear a dial tone.
   Desk phone only: Press the phone’s Headset button or manually remove the handset if you don’t have an HL10 lifter or EHS cable.
   TIP If you do not hear a dial tone, turn over the base and adjust the switch (A–G). “A” works for the majority of desk phones. “D” works for Cisco phones.

2. Dial from your softphone or desk phone.

Answer or end a call
To answer or end a call, choose:

• Tap the headset Call button.
• Computer or desk phone: Tap the corresponding Audio button

Desk phone only: If you don’t have an HL10 lifter or EHS cable, Press the phone’s Headset button or manually remove the handset when answering a call or hang up the handset when ending a call.

Mute
Mute your headset on an active call:

• Tap the Mute button
• Rotate your microphone boom and click it into the up position
• Take off your headset (requires active smart sensors). Put on your headset to unmute.

Hold a call
To hold an active call or resume a held call: button for 2 seconds.

• Press the headset Call button for 2 seconds.
• Computer or desk phone: Press the corresponding base Audio  The button flashes red when a call is on hold.

NOTE 2 desk phone calls can be put on hold only from your desk phone.

Switch between calls (flash)
To switch between calls:

• Press the headset Call button for 2 seconds.
• Computer or desk phone: Tap the corresponding Audio button on the base. The button flashes red when a call is on hold.

NOTE Switching 2 desk phone calls can only be done from your desk phone.

Launch Microsoft Teams (Teams model only)

Your base and headset each have a Teams button to quickly open and use the Microsoft Teams desktop app. The base Teams button illuminates when you have a meeting or notification.

TIP Your headset’s Call button is also a Teams button.

• When not on a call, tap the Teams button to view Microsoft Teams app on your computer.
• When the base’s Teams button LED pulses purple, tap to join your meeting.
• When the base’s Teams button LED is solid purple, tap to view your Teams notifications.

NOTE Teams model and Teams desktop application required. Teams mobile application is not supported.

Use sensors

Smart sensors respond when you put on or take off your headset. Customize in Poly Lens App. Below describes default settings.

With active sensors| putting on the headset will:| taking off the headset will:
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Mobile/softphone call| answer the call| keep call in headset
Music/media| resume music/media (if playing previous to taking off)| pause music/media (if playing)
Mute (activate in Poly Lens App )| unmute if on an active call| mute if on an active call

NOTE *Functionality varies by application. May not function with web- based apps.

Reset sensors
You may need to reset the sensors if they are not working as expected.
There are two ways to reset the headset sensors. Choose:

• With your headset powered on, charge your headset on the charge stand for 10 seconds
• Power on your headset while pressing the Mute  button for more than 4 seconds until the LEDs flash purple 4 times, being careful to not touch the earcup padding or allow it to come in contact with surfaces

Disable sensors
You can disable your headset smart sensors in 2 ways:

• Manage sensors in Poly Lens App
• Hold both the Mute buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue and Call

NOTE Sensors cannot be disabled while streaming audio.

More Features

Play or pause audio

Tap the Call button to pause or resume streaming audio.
NOTE Functionality varies by application. May not function with web-based apps.

Track selection
Double-tap the Call button to play the previous track. button to skip to the next track or triple-tap the Call
NOTE Functionality varies by application. May not function with web-based apps.

Fast forward/rewind
Double-tap and hold the Call button to rewind. button to fast-forward. Triple- tap and hold the Call
NOTE Functionality varies by application. May not function with web-based apps.

Troubleshooting

Headset

I can’t hear a dial tone in the headset.

• Make sure your headset is charged.

• Make sure your headset is paired to the base. See Pair again to base.

• Adjust the configuration switch (A–F) on the bottom of the base until a dial tone is heard. The default A works for most phones.
  ATTENTION Use configuration D for Cisco phones. Cisco phones connected with EHS cable use configuration A.

• Make sure your desk phone is connected correctly to your base. See Desk phone setup details.

• If your base is connected to your desk phone’s dedicated headset port, press the desk phone’s headset button to hear a dial tone.

• If your base is connected to your desk phone’s dedicated headset port, press the desk phone’s headset button and base’s desk phone button to hear a dial tone.

• If your base is connected to your handset port, manually remove the handset to hear a dial tone (if you do not have an EHS cable or HL10 lifter).

• Make sure your HL10 lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

• Adjust the headset’s listening volume. See Adjust volume.

• If the volume is still too low, adjust the desk phone listening volume on the base. See Adjust volume.

I hear static.

• Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base. See Position Your Base

The sound is distorted.

• Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower it until the distortion disappears.
• If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. See Adjust volume.
• Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone. See Position Your Base.

I hear an echo in the headset.

• Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 2. See Adjust volume.
• If the audio level is too low in this position, increase the headset volume. See Adjust volume.
• If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in the background.

• Move the base further away from your phone. See Position Your Base.
• If the base power supply is plugged into a power strip, plug it into the wall directly.

I can’t activate Siri or Google Now on my headset.

Your smartphone’s default voice assistant is a mobile-only feature and is not active when your headset is in range of your base.

• Ensure that your headset is out of base range
• Ensure that the headset is paired to your smartphone
• See Voice assistant

Desk phone
The handset lifter is installed but does not lift the handset.

• Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Softphone
When I dial from my softphone application, nothing happens.

• Ensure your headset is charged.
• Ensure your headset is paired to the base. See Pair again to base.
• Ensure that Poly Lens Desktop App is installed. Download: poly.com/lens.
• If Poly Lens Desktop App is not installed and you do not have a compatible softphone, you must first press the base’s Audio button and then use the softphone interface to place/answer/end calls.
• Ensure that the headset is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac).
• Restart your computer.
  

Speaking and/or listening volume is too low or too high.

• Adjust headset listening volume with the volume button.
• Adjust listening/speaking volumes in the computer’s sound control panel/system preferences.
• Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an echo in the headset.

• Reduce speaking and/or listening volume on the computer using your softphone application.
• Point the microphone towards your chin.
• If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio through my PC Speakers.

For Windows 10 and Windows 8 systems

•  Go to Start > Control Panel > Sounds and Audio Devices > Audio > Sound Playback and change the default setting from your headset to your PC speakers. Click “OK” to confirm your change. For Windows Vista and Windows 7 systems

• Go to Start > Control Panel > Sounds > Playback and change the default setting from your headset to your PC speakers. Click “OK” to confirm your change.
  For Mac OS X

• Choose Apple menu > System Preferences and click Sound.

• Click Output, and then select “Internal Speakers” or your speaker choice.

(Teams model only) How do I interact with Microsoft Teams?

• Tap the headset Call button to quickly open and use Microsoft Teams. See Launch Microsoft Teams. button or your base’s Teams
• Set your target softphone in Poly Lens Desktop App

(Teams model only) Does my Microsoft Teams-enabled headset work with other softphones?

Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App. When you configure another softphone, the Call button:

• doesn’t interact with Teams
• doesn’t go to Teams notifications
• will not launch Cortana

My audio is cutting out during softphone calls.

• You may be experiencing Bluetooth density problems. Connect your headset directly to your computer. See Corded mode  (audio over USB).

What’s in the box

Support

NEED MORE HELP?
poly.com/support

Manufacturer:

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States| Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
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©2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.

Model ID: Headset VFOCUS2/VFOCUS2-M, Base VFOCUS2 CD/VFOCUS2-M CD. System: Poly Voyager Focus 2 Office has a VFOCUS2 headset and VFOCUS2 CD base, or a VFOCUS2-M headset and VFOCUS2-M CD base. 219507-06 04.21

References

• Poly Lens Device Management App | HP® United Kingdom
• poly.com/support

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