Cricket MOTO G7 SUPRA OS and Advanced Messaging Update Instructions

Cricket MOTO G7 SUPRA OS and Advanced Messaging Update Instructions

Overview:

A software update to add Andro1d 10 (Q) and advanced messaging capabilities, is available for customers on software version OCPS29.114-134-20 of the moto g7 supra™. The software update will be available on 11/2/20, prompting customers to install the software update to their device. The new software version is QC030.95-Q3-10-47.

Software Download/Additional Information:

• You can download the software over a Wi-Fi connection
• Time to download and install will vary depending on network conditions, Wi-Fi signal strength and bandwidth.

Getting Started:
Before proceeding with the update, make sure you have confirmed the following:

• Make sure that all tasks have been saved. During installation, the phone cannot be used until the installation is completed.
• Make sure that the phone is connected to a Wi-Fi access point.

Updating software after receiving a notification:

1. When the software notification is received, Tap INSTALL to download the software.
   Note: If LATER is selected, you will be reminded once every 4 hours. After 3rd notification, the install will begin automatically.

2. Once the installation is complete, the device will re-start and you will see a confirmation message, indicating the successful update.

Checking SW version and updating software manually:

Below are the steps to check the software version and to manually update the software to the new version (QC030.95-Q3-10-47).

Verify Software Version

1. From the home screen, swipe up, and then tap Settings.
2. Tap System
3. Tap About Phone then tap Build number which will list the software version. Confirm that you are on version OCPS29.114-134-20.

How to Manually Update the Software

1. Make sure your phone is fully charged, is connected to Wi-Fi, and all information on the phone has been backed-up.
2. From the home screen, swipe up, and then tap Settings.
3. Tap System
4. Tap System Updates.
5. Tap Update Now
6. Tap Install.
7. Once the installation is complete, the device will re-start and you will see a confirmation message, indicating the successful update.

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