motorola AC1900 WiFi Router ML2410 User Guide

4G LTE Cellular Modem plus AC1900 WiFi Router
Model ML2410
Quick Start Guide

Packaged with your ML2410

Para una Guía de Inicio Rápido en español, por favor vaya a www.motorolanetwork.com/ML2410ir

Let’s get started

To use your ML2410 modem/router you need an activated micro-SIM (3FF format) which you normally receive from your mobile broadband service provider. If instead, you use a nano-SIM card (used by most phones today), you will need a SIM Card Adapter. SIM card adapters are available from Amazon and other retailers.
Note: If you want to provide cellular backup to an existing cable modem or Internet connection, we recommend setting up and testing the cellular connection first then changing the configuration to enable cellular backup.

1. First, insert the SIM card. Remove the battery cover on the ML2410’s back panel to access the SIM slot. Using a Phillips head screwdriver, remove the screw from the battery cover. Remove the battery cover and insert the SIM. The copper side of your SIM should be facing inwards and the notch in the SIM should be facing up. Replace the battery cover when finished.
   

2. Next, attach the 2 LTE Antennas to the ML2410 by screwing them finger-tight into the 2 gold connectors located on the back of the unit.

3. Now, connect the supplied power adapter between the ML2410’s power jack and an electrical outlet. The ML2410 will power up and the power light on the front of the unit will turn green. If the power light does not turn on, check that the On/Off button on the back panel is On. Wait for the Cell Status light to turn on. This may take up to 2 minutes. If the Cell Status light does not turn on, please see the Troubleshooting Tips at the end of this QuickStart.

If you want to use the ML2410 as cellular backup continue below, otherwise skip ahead to Connect Your Devices to configure your wireless network.

Using the ML2410 for Cellular Backup

If you wish to use the ML2410 as a backup option for your primary Internet connection, you should have first installed it as a cellular modem above. Then follow these steps.

1. Connect the ML2410’s yellow Ethernet cable between the ML2410’s WAN port and the Ethernet port of a cable modem, DSL modem, or fiber optic modem used for Internet access.

2. Switch the power off on your primary Internet connection modem now. (For some modem/routers, this requires you to remove a power backup battery.) After the modem is off for at least 10 seconds, switch it back on.
   (If you removed a backup battery, plug the battery back in first.)

3. To configure your ML2410 for cellular backup you will need to access the ML2410’s configuration manager.
   First, make a connection:
   • For a wired connection, plug an Ethernet cable into one of the ML2410’s LAN jacks and the other into your computer’s Ethernet port.
   • Or, for a WiFi connection, go into the WiFi setup section for the other device, such as your phone or computer (not the ML2410). Then enter the ML2410’s WiFi Network Name (SSID) and WiFi Password/Key.
   The unique factory-set default settings are printed on a label on the bottom of the modem/router.
   

4. Next, to access the ML2410’s configuration manager open your Web browser. Type http://192.168.5.1 in the address bar and press Enter.
   •In the Login dialog box, enter the Login information printed on the bottom label of your ML2410.
   • The Basic Setup page will appear. If the Basic Setup page doesn’t appear, please see the Troubleshooting
   Tips below.
   • From the dropdown menu next to Connection Typ e,select the type of connection you have. Most users should select DHCP.
   • Check the box next to Enable Cellular Backup. This will turn on cellular backup in case your primary Internet connection goes down.
   • The ML2410 should automatically detect your SIM card and should be configured correctly.

Now you will Connect Your Devices to configure your wireless network.

Connect Your Devices

The ML2410 allows many devices to share your Internet connection. Devices can connect by using WiFi or by connecting an Ethernet cable into one of the ML2410 Ethernet
ports.
WiFi Wireless
You can connect any of your WiFi devices by first going into the WiFi setup section for the device (not the ML2410 router). Then use the ML2410 router’s WiFi Network Name (SSID) and WiFi Password/Key. The unique factory-set default settings are printed on a label on the bottom of the ML2410. If you prefer to use a different network name and password, the MotoManage™ app is an easy way for you to change your WiFi network name or password. For more information on our MotoManage app see the MotoManage section below.

Wired Ethernet
You can also connect up to two smart TV/media players, computers, game stations, or other devices with an Ethernet cable between an Ethernet port of the device and either of the LAN jacks on the router. Some devices have a Network Setup section where you specify a wired Ethernet connection. If you have a problem with a particular device, consult its user manual.
Once you’ve set up a Wireless or Wired Ethernet connection, try to browse the Web. If browsing works, Congratulations! Your ML2410 is working.
If your ML2410 is NOT working, see Troubleshooting Tips and
We like to help at the end of this Quick Start.

MotoManage™

We strongly suggest that you download the MotoManage™
App from the Apple App Store or from Google Play to access basic and advanced network control features. The app lets you manage your network quickly and easily, and it  makes it easy to keep your network’s original wireless settings
The app includes basic and advanced features which are all available free of charge for the first month. After that you will be able to decide whether you’d like to just keep the free features, or whether you’d like to also keep the advanced features for a small monthly fee.

1. Download the MotoManage app on your smartphone or tablet.
   

2. Open the app.

3. Scan the QR code on the bottom of your ML2410 to set up your device’s WiFi network.

4.  Now enjoy the app. You can easily elect to keep your original name and password, as we recommend. Plus you can easily monitor your Internet usage and WiFi signal strength, get security alerts that help protect your network, control Internet access by devices, or set up some basic parental controls.

Your ML2410 must be online for the app to communicate with it.

Front Panel

LIGHT

| COLOR|

DESCRIPTION

---|---|---

Power

| Green
or
Amber| Green:
OFF:
Amber:
Blinking  Amber:| ML2410 power on
ML2410 power off
ML2410 running on battery
Low battery

Cell Status

| Green
or
Amber| Green:
Amber:
Blinking:
Off:| Connected in LTE mode
Connected in 3G mode
Sending data
Not connected

Internet

| Green| Green: OFF:| ML2410 is online
ML2410 is offline

2.4 GHz
WLAN

| Green| ON:
Blinking:
OFF:| 2.4 GHz WiFi is enabled
Data is flowing
WiFi is not enabled

5 GHz
WLAN

| Green| ON:
Blinking:
OFF:| 5 GHz WiFi is enabled
Data is flowing
WiFi is not enabled

WPS

| Green| ON:
Blinking:
OFF:| WPS connection successful;
turns off after 5 minutes
WPS in discovery mode
WPS not active

Back Panel

RESET – Resets the ML2410 to factory defaults
WPS – WiFi Protected Setup
ANT MAIN – Main cellular antenna
ANT DIV – Diversity cellular antenna
USB 3.0 PORT
WAN PORT – Connect to your modem for cellular backup
LAN PORTS – Connect a computer, smart TV/media player, game station, or another Ethernet-capable device to either of these 2 LAN  ports
ON/OFF button
POWER – Connect the supplied power adapter between the power jack and an electrical outlet
BATTERY – Install optional battery to provide Internet access when the power goes out
SIM SLOT – Located behind the battery cover. Remove the cover and insert a Micro (3FF) SIM card

Troubleshooting Tips

I’m using cellular as my connection type and I can’t connect to the Internet after installing my ML2410.

• Check that the ML2410 is powered on. The power LED on the front panel should be green. If it is not on then:
  o Check that the power button on the back of the unit is pushed in.
  o Check that the power cable is correctly plugged into the modem and that the other end of the cable is plugged into a working electrical outlet.

• Confirm that the modem can talk to the SIM. Log in to the Configuration Manager by typing 192.168.5.1 in the address bar of your browser, go to that address, and enter the Username and Password. The default Username and Password are printed on the bottom of your device. On the menu on the left, click Status then Cellular. There should be a 19 or 20 digit number next to IMSI. If this number is missing, try reinserting your SIM. You may need to request a new SIM from your service provider if the modem can’t read it.

• Verify with your service provider that your account is active.

• You may need to set the APN on your modem. Log in to the Configuration Manager by typing 192.168.5.1 in the address bar of your browser, go to that address, enter the Username and Password. On the menu on the left, click Basic Setup then
  APN. You should contact your service provider for the correct
  APN. Some common APNs are:

Verizon: VZWINTERNET
AT &T: NXTGENPHONE or BROADBAND
T-Mobile: fast.t-mobile.com

For more information on setting APNs please see the full-length user manual at: www.motorolanetwork.com/ML2410manual
My cellular connection seems slow.

• You may need to move the ML2410 closer to a window in your house to improve the cellular signal.

• During times of high cellular traffic, the bandwidth available to the ML2410 will be limited. This may result in slower speeds than received during non-peak times.
  I’m plugging the ML2410’s WAN port into another modem and cannot access the Internet.

• Power cycle the modem. This will cause it to request a new IP address.

• Verify that your ML2410’s WAN port is configured for DHCP, sometimes called Dynamic Routing, Cable Modem, or
  Automatic. Most users should use DHCP.

• Verify that the cable between the router and modem (or Ethernet jack if connecting to an in-building network) is plugged into the router’s WAN jack.

• Check that the modem you are using is powered up and connected to the Internet. Plug a computer directly into your modem or external network and check that your service is working.
  I’m unable to access the ML2410 when I try to login to the Configuration Manager.

• First check that the ML2410’s Power light is on.
  The yellow LAN Ethernet jack on the back of the ML2410 has a green LED on it. This LED should be on when the Ethernet cable is plugged in. If it is not on, check that the Ethernet cable is securely plugged into the ML2410 and into your PC. If that doesn’t work, your Ethernet cable could be the problem.
  Try a different Ethernet cable that you know works.
  What if I’m connected over WiFi but my connection seems slow or keeps dropping?
  Note that wireless performance depends on a number of factors. Please keep these things in mind:

•  Where possible, put the ML2410 in a central place so that it’s not too far away from your other wireless devices.

•  Don’t put the ML2410 close to interference-generating wireless devices such as Bluetooth headsets and stereos, microwave ovens, 2.4 GHz cordless phones and base stations, and WiFi printers.

• The ML2410 router provides a powerful wireless signal that can help reach many corners of your house. However, the wireless range can be limited by a variety of issues, including weak wireless clients and challenging building configurations. Many devices, such as phones, that you may use to connect to the ML2410 do not have as powerful a wireless signal. Although the ML2410’s advanced wireless technology can help improve the performance and range of the devices, often the weaker signal of your other devices can be a limiting factor.
  Do you have any other questions? A good place to start is our full-length user manual: www.motorolanetwork.com/ML2410manual

Battery Purchase or Replacement

The ML2410 has battery backup circuitry which allows your cell modem/router to still function even when your AC power is lost. The ML2410 typically does not ship with a  battery included. Note that in the case of loss of power, the battery will provide up to 12 hours of usage. You can control which features are enabled in battery mode. Please see the full-length manual at www.motorolanetwork.com/ML2410 for details.
A battery is not required for normal operation with AC power. If you want a backup battery, you can purchase one online.
The type of backup battery that can be used with this product is Model 98250 from MTRLC and is labeled BP 15033 22/2150 S.

We like to help.
Please visit our Support Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information.
www.motorolanetwork.com/support
Email: support@motorolanetwork.com
Phone, in the US and most other countries: 800-753-0797 or +1 617-753-0562
UK: +44 800 023 9083
Spain: +34 900 839 783
Our full-length user manual is available at www.motorolanetwork.com/ML2410manual

Limited Warranty

MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years. To read the full warranty, please go to www.motorolanetwork.com/warranty

Safety Precautions

These precautions help protect you and your ML2410.
This equipment is designed with the utmost care for the safety of those who install and use it. However, special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment. All guidelines of this and of the computer manufacturer must therefore be allowed at all times to ensure the safe use of the equipment.

• Do not put the ML2410 or its power cube in water, since this is a shock hazard.
• Protect the ML2410 from moisture and be careful about temperature.
• Your ML2410 should be operated in an environment that’s between 32 and 104° Fahrenheit (0 to 40° Centigrade).
• Your ML2410 should not be in a confined space. There should be room for airflow around the top, front, and sides of the ML2410.
• Make sure to use your ML2410’s power adapter and a compatible electrical outlet.

MOTOROLA and MTRLC assume no liability for damage caused by any improper use of the router.
Label Symbols

SYMBOL

|

INDICATES

---|---
| DC voltage
| AC voltage
| For indoor use only
| Class II equipment
| Energy Efficiency Marking
| Center-positive power input polarity

FCC Statement

This device complies with Class B Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: reorient or relocate the receiving antenna, increase the separation between the equipment and receiver, connect the equipment into an outlet on a circuit different from that to which the receiver is connected, and/or consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. For operation within the 5.15 – 5.25GHz frequency range, it is restricted to indoor operation. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules.
FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated within a minimum distance of 38 cm between the radiator and your body.

MTRLC LLC PO Box 121147 Boston, MA 02112-1147
©MTRLC LLC 2020. MOTOROLA and the Stylized M Logo are trademarks or;
registered trademarks of Motorola Trademark Holdings, LLC. and are used under license.
All other trademarks are the property of their respective owners. All rights reserved.
27797-EL-A/0950

References

• Modems & networking products

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