poly Savi 8240/8245 Office User Guide

Savi 8240/8245 Office

PLANTRONICS + POLYCOM. NOW TOGETHER AS
Savi 8240/8245 Office
User Guide

Contents
DECT Information 3 DECT Enhanced Security 3
Overview 4 Base and Headset Basics 4 Accessories 4
Hook up system 5 Desk phone setup details 5 Position Your Base 7
Fit and charge 8 Customize Your Headset 8 Charge your headset and spare battery 12 Talk time 12 Headset battery status 12
Pair 13 Auto connect feature 13
Load software 14 Adjust headset microphone volume (softphone) 14 Plantronics Hub configurable settings 14
The basics 16 Headset Controls 16 Make, answer, end calls 16 Change your default phone line 16 Get a dial tone 16 Transfer mobile audio 16 Audio streaming 17 Optimize audio quality 17 Limit office noise 17 Mini conference call 17 Set up a conference call 17
More Features 18 Base Subscription Button 18
Troubleshooting 20 Headset 20 Desk Phone 21 Mobile 21 Softphone 21
Support 23
2

DECT Information

DECT Enhanced Security

DECT products should never be used outside the region in which they were originally purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may disrupt telecommunications networks and devices, and can subject you to fines and penalties by regulatory agencies.
Plantronics is a member of the DECT Forum and has fully adopted their recommendations for enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI. These improvements cover registration, authentication, authorization and encryption procedures. Plantronics DECT products are now secure against all the known vulnerabilities that were highlighted by the public announcements of the Chaos Council in 2009. Plantronics DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted ‘DECT Forum security’ logo certification.
Plantronics products using the new enhanced version of DECT that includes these security improvements are marked on the base with the DECT Forum security logo.

3

Overview

Base and Headset Basics

Base 12 3 4

8 9 10

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7

1 Power jack 2 Handset Iifter jack 3 Telephone interface cable jack 4 USB port 5 Desk phone speaking volume 6 Desk phone configuration switch 7 Desk phone listening volume

Headset

11 12 13
8 Computer button 9 Mobile phone button 10 Desk phone button 11 Bluetooth pairing button/LED 12 Subscription button/LED 13 Charging LED

Accessories

1 234
1 Mute button 2 Volume down button 3 Volume up button

4 Call button 5 Headset LED

1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset.
2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
4

Hook up system
Using the diagram, connect your headset system.
HEADSET PORT
OR
NO HEADSET PORT

Desk phone setup details

NOTE Base configuration settings

Desk phone Most phones Cisco phones Cisco phones with EHS cable

Setting (on base’s side panel) A D A

Choose a desk phone setup A, B, C or D and connect cables. A Desk phone with dedicated headset port

USE

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· Connect one end of the telephone interface cable to the back of the base · Connect the other end of the telephone interface cable into the dedicated headset port on
the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A. NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press both the headset button on your desk phone and the call control button on the headset to answer or end calls. B Desk phone (standard)
USE
· Connect one end of the telephone interface cable to the back of the base · Disconnect the handset coil cord from the base of the desk phone and re- connect it to the
telephone interface cable junction box · Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A. NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does not have a dedicated headset port. In this configuration, manually remove the handset on your desk phone and press the call control button on the headset to answer or end calls. C Desk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration A on the bottom of the base, which works for most phones including Cisco phones. D Desk phone + HL10 lifter (sold separately)
6

USE

Position Your Base

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems. NOTE Headset cradle may vary, but function is the same.

7

Fit and charge

Customize Your Headset

After you install the headset battery, choose one of the three headset wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit kit to assemble it and optimize the position of the microphone.
Install the Headset Battery Position the battery as shown on the headset and slide into position until the battery snaps into place.

NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
Use the Fit Kit to Assemble Your Headset Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-head or behind-the-head.

Right Over-the-Ear Assembly 1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it
onto the headset. Rotate the earloop up 90°.
90º
NOTE Ensure the earloop is flat against the headset before rotating. 2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch
facing the microphone as shown. Press on to attach.

NOTE Ensure the large end of the eartip points to the microphone.
8

3 To correctly position your headset, see Position Your Headset. Left Over- the-Ear Assembly
1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it onto the headset. Rotate the earloop up 90°.
90º
NOTE Ensure the earloop is flat against the headset before rotating. 2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone. 3 To correctly position your headset, see Position Your Headset.
Position your headset When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset. 1 Slide the headset over and behind your ear and fit the eartip into your ear. 2 Holding the base of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.
Over-the-head assembly 1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the
headband.
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2 Rotate the headset up. The headband can be worn on the right or left side.
3 To optimize the position of the headset, push the headset in so the microphone is close to your mouth. Behind-the-Head Assembly
1 Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it up 90°. If you want to wear it on the left, switch the stem to the left side of the headband.
2 Choose the size and style of the eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
10

NOTE Ensure the large end of the eartip points to the microphone. 3 To position your headset correctly, first slide the stem of the headband so the headset fits
comfortably.
4 With a finger on the headset indicator light, push in until the microphone rests as close to your cheek as possible without touching.
11

Charge your headset and spare battery
Talk time Headset battery status

Charge your headset Place the headset in the charge cradle. The base charging LED flashes green when charging the headset and turns solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
Charge spare battery (Savi XX45 models only) The spare battery ships in the compartment on the side of the charge cradle. When the base is powered the battery charges. While charging the charge LED flashes green and turns to solid green once charged. NOTE You can replace the headset battery with the spare battery even during active calls.
With a full charge, the headset provides up to 4.5 hours of continual talk time in wideband mode and up to 6.5 hours in narrowband mode.
To determine your headset battery status:
· Hover over the Plantronics Hub system tray icon
· Press the base subscription button; the base Audio buttons light up (solid green is high battery, flashing green is medium, flashing yellow is low, flashing red is critical).

12

Pair

1 To pair your base and mobile phone, press and hold the Bluetooth pairing button on the base for 4 seconds until the Bluetooth LED flashes red and blue.

2 Go to Bluetooth settings on your mobile phone and select PLT Savi/Poly Savi. Once successfully paired, the Bluetooth LED on the base turns solid blue.

Auto connect feature

Once you have paired and connected your mobile phone to the base, the base automatically connects to it when you are in range of your base.
To manually disconnect/connect your mobile phone from the base, press the base Bluetooth button.
You may customize this feature in Plantronics Hub Settings > Wireless > Auto Connect to Mobile Phone.

13

Load software

IMPORTANT Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality.
Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software. Manage your headset settings on your computer with Plantronics Hub: · Call control for softphones · Update firmware · Turn features on/off · View user guide

Adjust headset microphone volume
(softphone)
Plantronics Hub configurable settings

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Plantronics Hub tab General
Language Ringtone and Volume
Softphones Wireless

Feature
Answering Call Alert Audio channel tone Audio sensing Close conversation limiting Default phone line Online indicator Second incoming call Headset to PC radio link Plantronics product improvement program Software log level Change language of voice prompts Brazilian Portugese, Cantonese, Danish, English (UK, US), French, German, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish and Thai Desk phone ringtone PC ringtone Mobile phone ringtone Volume level tones Wearing preference for volume control (stereo audio) Ring location Dial tone Target softphone Media player action on incoming call Softphones and media players (PLT enabled) Audio Quality Auto connect to mobile phone Bluetooth Mobile voice commands Over-the-air subscription Range

14

Plantronics Hub tab
Advanced

Feature
Anti-startle Noise exposure

15

The basics

Headset Controls

Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more.

1 234
1 Mute button During a call, press to mute and unmute 2 Volume down
Toggle the volume lower
3 Volume up/Conference/Subscription
Toggle the volume higher; press to request to join a conference call or to subscribe to the base
4 Call button Press to place, answer, or end a call

Make, answer, end calls

On the top of the base there are three Audio buttons: computer, mobile, desk phone. These buttons allow you to switch to a different phone line/audio channel.

Make a call

1 Tap an Audio button

on the base. You hear a dial tone.

Desk phone only: Press the phone’s Headset button or manually remove the handset if you don’t

have an HL10 lifter or EHS cable.

TIP If you do not hear a dial tone, open the base side panel and adjust the middle switch (A–G). “A” works for the majority of desk phones. “D” works for Cisco phones.
2 Dial from your softphone/mobile phone/desk phone.

Answer/end a call

To answer or end a call, tap the Audio button

on the base or tap the headset Call button.

TIP Headset call control for the computer requires Plantronics software and softphone compatibility.

See “Download software.”

Answer a second call 1 While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold.
2 To switch between the calls, press the headset Call button for 2 seconds.

Change your default phone line

With the system idle, change your default phone line/audio channel by pressing and holding for 4 seconds the desired base Audio button until it flashes green 4 times. Customizable in Plantronics Hub also.

Get a dial tone

To open an audio channel or get a dial tone, press the headset Call button for 1 second while the system is idle; the default base Audio button turns green.

Transfer mobile audio

When you answer a call, the audio stays with that device (if you answer with the headset, the audio stays on the headset; answer with your mobile phone, the audio stays on your mobile).

16

1 To transfer a mobile call from your headset to your mobile phone, press the base mobile phone button for 3 seconds. The green LED turns off.
2 To transfer a mobile call from your mobile phone to your headset, press the base mobile phone once. The green LED turns on.

Audio streaming

To stream audio from your computer or mobile device, first press the computer or mobile base Audio button and then play the audio.

Optimize audio quality

There are 2 audio modes: wideband (default) and multimedia (high quality listening).
To optimize your audio quality for your activity, with the system idle, press the headset volume up button for 4 seconds. The base cycles through the modes with each 4 second press. Also configurable in Plantronics Hub.

Limit office noise

You can limit the amount of nearby conversation that is transmitted during your calls.
Open Plantronics Hub. Go to Settings > General > Close Conversation Limiting. Changes take effect with the next call. The default is Standard mode which is optimized for most environments.

Mini conference call

Simultaneously hold the base buttons of any two of the three base buttons until the LEDs become solid green to combine the audio of any two devices and create a mini conference call.

Set up a conference call

You can set up a conference call with 3 additional headsets.
Join Savi headsets automatically
1 While on a call, place the guest headset into the primary user’s charge cradle. The base subscription LED flashes green.
2 The primary user will hear a request “Conference requested.” To accept the request, press the primary user’s headset Call button. The base subscription LED turns solid yellow to indicate conference call mode. View conference call status by going to Plantronics Hub About > Connections > Conferenced headsets.
Join Savi headsets manually
1 While on a call, press the base subscription button. The base subscription LED flashes yellow and green.
2 Hold the guest headset’s Volume up until the headset LED turns on.
3 The primary user will hear a request “Conference requested.” To accept the request, press the primary user’s headset Call button. The base subscription LED turns solid yellow to indicate conference call mode. View conference call status by going to Plantronics Hub About > Connections > Conferenced headsets.
Exit a conference call
1 Guest headsets can remain as guests through multiple calls. To remove a guest headset, either press the guest headset’s Call button or dock the primary user’s headset in the charge cradle.

17

More Features

Base Subscription Button

The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset (base subscription button is red), the units can be subscribed to each other by the following methods.
The subscription button is below the Bluetooth button on the front of the base.

Base Subscription Button LED Base Subscription LED

Base Status

Flashes green and red

Primary headset subscription mode

Solid green

Primary headset subscribed to base

Solid yellow

Active conference call with guest headsets

Solid red

No headset subscribed

Flashes green 3X, the yellow 2X

Security level changed from enhanced to standard

Set the Range Changing the range can help with desk phone/PC audio quality, improve user density or restrict range of users.

You can change the range using the subscription button on the base. With the system idle, press the subscription and desk phone buttons for 3 seconds. With each 3 second press the desk phone button will cycle through ranges: green for high range, yellow for medium and red for low.

Setting

Range

High (Default) (green)

up to 350 ft.

Medium (yellow)

up to 150 ft.

Low (red)

up to 50 ft.

You can also adjust the range setting in Plantronics Hub Settings > Wireless.

Range.

Automatic secure subscription With your system idle, docking a new headset automatically subscribes it to the base, making it the primary headset. The base subscription LED blinks green/red during subscription mode and remains green when the new subscription is established.

Manual secure subscription With your system idle and your headset docked, double press the subscription button on the base. The subscription light will flash red and green. When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

Manual over-the-air subscription 1 With your system idle and your headset undocked, double press the subscription button on the
base. The subscription light will flash green and red. 2 Press the headset volume up button until the headset LED turns on. Upon release, you hear
“pairing.” When the subscription light on the base remains solid green, the headset and base are subscribed to one another; you hear “pairing successful. Base connected.”
18

NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt has failed and should be repeated. End Subscription If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state. Disabling Over-the-Air Subscription The Savi system ships with the over-the- air headset subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription. To disable over-the air subscription, while your system is idle, hold the subscription button and the base computer button down simultaneously until the base computer button LED flashes (green for enabled, red for disabled). You can also adjust the over-the-air subscription setting in Plantronics Hub Settings > Wireless.
19

Troubleshooting

Headset

My headset is unstable.

When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset. See Position Your Headset.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact us at plantronics.com/support .

I can’t hear a dial tone in the headset.

Make sure your headset is charged.
Make sure your headset is subscribed to base. See Base Subscription.
Press the base desk phone button.
Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.
Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a Desk Phone Call.
Fine tune the listening volume with the headset call control button. See Adjust Your Headset Volume.
If the volume is still too low, adjust the desk phone listening volume on the base. See Adjust Your Headset Volume.

I hear static. The sound is distorted.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base. See Position Your Base.
Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 3. See Adjust Your Headset Volume.
If your desk phone has a volume control, lower until the distortion disappears.
If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. See Adjust Your Headset Volume.
Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone. See Position Your Base.

I hear echo in the headset.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 3. See Adjust Your Headset Volume.
If the audio level is too low in this position, increase the headset volume. See Adjust Your Headset Volume.
If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.
Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a Desk Phone Call.

20

Desk Phone Mobile
Softphone

People I talk to can hear a buzz in the background.

Move the base further away from your phone. See Position Your Base.
If the base power supply is plugged into a power strip, plug it into the wall directly.

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Pairing problems

Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds.
Ensure the Bluetooth mobile phone is in search mode.
When an active Bluetooth connection has been made, the base Bluetooth LED is solid blue.

Why doesn’t the base automatically reconnect with my mobile phone?

Ensure Plantronics Hub software had been installed.
Adjust the “Auto-connect to mobile phone” in Plantronics Hub Settings > Wireless. Make sure that “Never” is not selected.

When I dial from my softphone application, nothing happens.

Ensure your headset is charged.
Ensure your headset is subscribed to the base. See Subscribing a Headset.
Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.
Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base computer call button and then use the softphone interface to place/answer/end calls.
Ensure that the headset is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac).
Restart your computer.

Speaking and/or listening volume is too low or too high.

Adjust headset listening volume with volume button. Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an echo in the headset.

Reduce speaking and/or listening volume on the computer using your softphone application. Point microphone towards your chin. If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio through my PC Speakers.

For Windows XP systems

21

No audio connection to PC.

· Go to Start > Control Panel > Sounds and Audio Devices > Audio > Sound Playback and change the default setting from your Savi headset to your PC speakers. Click “OK” to confirm your change.
For Windows Vista and Windows 7 systems · Go to Start > Control Panel > Sounds

Playback and change the
default setting from your Savi headset to your PC speakers. Click “OK” to confirm your change.
For Mac OS X · Choose Apple menu > System Preferences and click Sound.
· Click Output, and then select “Internal Speakers” or your speaker choice.
Unplug USB and power cables from base. Reconnect power cable first. Wait for power LED to illuminate, then re-connect USB cable. Quit and then re-start your PC audio or softphone application.

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Support

NEED MORE HELP?
plantronics.com/support

Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States

Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands

© 2020 Plantronics, Inc. All rights reserved. Poly and the propeller design are trademarks of Plantronics, Inc. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth, SIG, Inc. and any use of such marks by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
214488-06 (06.20)

23

References

• plantronics.com/software

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