Shark AZ2002 Cordless Vertex Pro Powered Lift-Away with Self-Cleaning Brushroll Owner’s Manual
- June 6, 2024
- Shark
Table of Contents
- IMPORTANT SAFETY INSTRUCTIONS
- ASSEMBLY
- Battery Runtime
- CHARGE INDICATOR LIGHTS
- OPERATING THE VACUUM
- OPERATING THE VACUUM
- OPERATING THE VACUUM
- MAINTENANCE
- CHECKING FOR BLOCKAGES
- ACCESSORIES INCLUDED
- TROUBLESHOOTING
- TROUBLESHOOTING
- FIVE (5) YEAR LIMITED WARRANTY
- TWO (2) YEAR LIMITED BATTERY WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Cordless Vertex ™ Pro
Powered Lift-Away ® with Self-Cleaning Brushroll
ICZ300 Series
OWNER’S GUIDE
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
WARNING
WHEN USING AN ELECTRICAL APPLIANCE, BASIC PRECAUTIONS SHOULD ALWAYS BE
FOLLOWED, INCLUDING THE FOLLOWING :
To reduce the risk of shock and unintended operation, turn off the power and remove the ION Power Pack battery before servicing.
NOTE : If you have delicate or wool carpets, particularly loop piles, please try the vacuum on a hidden area first to ensure the spinning brush roll does not damage or unpick carpet fibers.
WARNING – TO REDUCE THE RISK
OF FIRE, ELECTRIC SHOCK, OR INJURY:
READ ALL INSTRUCTIONS BEFORE
USING THIS VACUUM
THE FLOOR NOZZLE, WAND, AND HANDLE
CONTAIN ELECTRICAL CONNECTIONS:
-
This vacuum consists of a motorized nozzle, wand, handle, and pod. These components contain electrical
connections, electrical wiring, and moving parts that potentially present risk to the user. -
Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.
-
Use only authentic replacement parts.
-
This vacuum contains no serviceable parts.
-
Use only as described in this manual.
DO NOT use the vacuum for any purpose other than those described in this manual. -
With the exception of the filters and dust cup, DO NOT expose any parts of the vacuum to water or other liquids.
-
DO NOT allow the appliance to be used by children. Keep the appliance and its cord out of reach of children.
DO NOT allow it to be used as a toy. Close supervision is necessary when used near children.
GENERAL USE -
This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance should not be done by children.
-
Always turn off the vacuum before connecting or disconnecting any current-carrying hoses, motorized nozzles, chargers, batteries, or other electrical or mechanical parts.
-
DO NOT handle plug or vacuum with wet hands.
-
DO NOT use without dust cup, filters, and brush roll in place.
-
Only use Shark ® branded filters and accessories. Damage caused by nonShark filters and accessories may not
be covered by the warranty. -
DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
-
DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum off. Remove all obstructions before you turn on the unit again.
-
Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
-
DO NOT use if the vacuum is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
-
Use extra care when cleaning on stairs.
-
DO NOT leave the vacuum unattended while powered on.
-
When powered on, keep the vacuum moving over the carpet surface at all times to avoid damaging the carpet fibers.
-
If you have delicate or wool carpets, particularly loop piles, please try the vacuum on a hidden area first to ensure the spinning brush rolls DO NOT damage or unpick carpet fibers.
-
DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails, screws, or coins)
d) Large quantities of dust (including drywall, fireplace ash, or embers).
DO NOT use as an attachment to power tools for dust collection.
e) Smoking or burning objects (hot coals, cigarette butts, or matches)
f) Flammable or combustible materials (lighter fluid, petrol, or kerosene)
g) Toxic materials (chlorine bleach, ammonia, or drain cleaner) -
DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing substances, or flammable dust) -
Turn off the vacuum before plugging in or unplugging the charger.
-
Turn off the vacuum before any adjustment, cleaning, maintenance, or troubleshooting.
-
During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the
brush roll. -
Allow all filters to air-dry completely before replacing them in the vacuum to prevent liquid from being drawn into electric parts.
-
DO NOT modify or attempt to repair the vacuum or the battery yourself, except as indicated in this manual. DO NOT
use the battery or vacuum if it has been modified or damaged. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion, or risk of injury. -
Always turn off this appliance before connecting or disconnecting the motorized nozzle or hand tool. BATTERY PACK
-
The battery is the power source for the vacuum. Carefully read and follow all charging instructions.
-
To prevent unintentional starting, ensure the vacuum is powered off before picking up or carrying the vacuum.
DO NOT carry the appliance with your finger on the power switch. -
Use only with ZD024S332096US supplied with the unit. Use of an incorrect charger may result in no charging, and/or unsafe conditions. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
-
Keep the battery away from all metal objects such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals increases the risk of fire or burns.
-
Under abusive conditions, liquid may be ejected from the battery. Avoid contact with this liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts eyes seek medical help
-
Battery should not be stored at temperatures below 37.4°F (3°C) or above 104°F (40°C) to maintain longterm battery life.
-
DO NOT charge the battery at temperatures below 50°F (10°C) or above 104°F (40°C).
-
Store the appliance indoors. DO NOT use or store it below 37.4°F (3°C). Ensure the appliance is at room temperature before operating.
-
DO NOT expose the battery to fire or temperatures above 265°F (130°C) as it may cause an explosion.
-
ollow all charging instructions. DO NOT charge the battery at temperatures below 50°F (10°C) or above 104°F (40°C). Charging improperly or at temperatures not in the specified range may damage the battery and increase the risk of fire.
-
Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
-
Disconnect the battery pack from the appliance before making any adjustments, changing accessories, or storing the appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
-
For ICZ362H use only with Shark battery pack XBAT350.
SAVE THESE INSTRUCTIONS
ASSEMBLY
- Insert the Wand into the Floor Nozzle.
- Insert the Handle into the wand.
- Align the bottom of the Pod onto the rails on the neck of the floor nozzle. Slide the pod down the rails until it clicks into place.
- Connect the Hose to the back of the pod, and attach the Hose Clip to the wand.
- Charge the battery completely before first use. With the handle toward the back, insert the battery into the slot in the pod until it clicks into place.
IMPORTANT : For proper operation, ensure all connections are securely clicked into place.
3 WAYS TO CHARGE THE LITHIUM-ION BATTERY
To remove the battery for charging, lift the handle on top of the battery and
pull it up. The battery must be charged before first use. A complete charge
takes approximately 3.5 hours.
IMPORTANT : When charging, connect the charger to the port first, then
plug the charger into a wall outlet.
|
---|---
SUCTION POWER MODES
SUCTION MODE DISPLAY LIGHTS
ECO Mode
Maximum runtime. Saves battery power.
Deep Clean Mode
Best balance between suction power and optimized runtime.
Boost Mode
Maximum suction. Uses the most battery power.
Battery Runtime
MODE
|
MINUTES
---|---
Handle Only – ECO Mode| 60
Bare Floor Mode – ECO Mode| 40
Carpet Mode – ECO Mode| 30
Boost Mode (Handle Only)| 10
Suction mode impacts runtime. Use BOOST in short bursts.
NOTE : Only one charger is provided.
NOTE : When using the cradle, insert the charger plug into the port and
rotate to lock it into place.
The battery will not charge unless the charger is locked into place.
NOTE : The battery must be charged before first use. A complete charge
takes approximately 3.5 hours.
CHARGE INDICATOR LIGHTS
Charging: One light flashes
Charge Indicator Light
TEMPERATURE ISSUE: FIRST AND THIRD INDICATOR LIGHTS FLASHING ALTERNATELY
If the first and third indicator lights are flashing alternately, the battery temperature is not optimal. If this happens when charging, leave the battery plugged in, and charging will resume once the temperature reaches an optimal level.
NOTE : The battery must be charged before first use. A complete charge
takes approximately 3.5 hours.
NOTE: The indicator light will shut off 5 minutes after charging is
complete.
OPERATING THE VACUUM
SETTINGS
|
---|---
Press power button to turn the vacuum on or off.| To vacuum in hard floor
mode, press the floor select button until the hard floor icon ( ) illuminates.
The brushrolls will
spin slower to clean bare floors and small area rugs.
|
---|---
To vacuum in carpet mode, press the floor select button until the
carpet icon ( ) illuminates. The brushrolls will spin
faster to pick up debris below the surface of your carpets.| Press the ( )
button to toggle between ECO,
Deep Clean and Boost modes. To save battery
power, select ECO mode. For everyday cleaning power, select Deep Clean Mode.
For an extra burst of power, select Boost mode.
OPERATING THE VACUUM
POD, HANDLE, AND WAND ARE DETACHABLE
Detach the pod from the floor nozzle for powerful cleaning under furniture and
in other hardto-reach areas.
Press the LIFT AWAYbutton and lift the pod off the nozzle.
TIP : See next page for all the different ways you can use your
vacuum.Detach the pod from the floor nozzle for powerful
cleaning under furniture and in other hardto-reach areas. Press the LIFTAWAY
button and lift the pod off the nozzle. Detach the wand from the pod for more reach to clean above-floor
areas. Press the Wand Release button and lift the wand to
remove it from the nozzle. To clean above-floor
areas close at hand, press the Handle Release trigger to detach the handle
from the wand.
OPERATING THE VACUUM
VERSATILE FLOOR-TO-CEILING CLEANING
|
---|---
For cleaning carpets and hard floors. To activate
brush roll, step on the floor nozzle and tilt the handle back.| Detach the pod
to go into Powered Lift-Away mode to reach under furniture to clean carpets
and hard floors.
|
---|---
With pod attached, detach the wand from the floor nozzle.| With pod attached,
detach the handle from the wand.
|
---|---
Use the wand in Lift-Away mode for more reach
when cleaning above-floor areas like baseboards, corners, and ceilings.| Use
the handle in Lift-Away mode for more detailed
cleaning of above-floor areas like upholstery, windowsills, or stairs.
NOTE : See previous page for instructions on how to detach the pod, wand, and handle.
MAINTENANCE
IMPORTANT : Remove the
battery before performing any maintenance.
To remove, lift the handle on top of the battery and pull up.
EMPTYING THE DUST CUP
|
---|---
To remove Dust Cup, slide up the release tabs on both sides. Tilt the dust cup
away from pod, and lift to remove.| Position the dust cup over the trash, then
press the
bottom button to release dust and debris.
|
---|---
To access the Lint Screen inside the dust cup, press the top button and lift
the handle to open the dust cup. Brush the screen lightly to remove collected
debris.| To reinstall the dust cup, place the bottom into the pod and tilt the
dust cup toward the wand until it clicks into place.
Your vacuum comes with a Pre-Motor Filter and Frame, and a HEPA Post-Motor Filter.
CLEANING PRE-MOTOR FILTER (ONCE A MONTH)
Regularly rinse and replace the pre-motor filter to maintain your vacuum’s
suction power.
IMPORTANT : To prevent damage, rinse filters with lukewarm water ONLY. DO NOT use soap. Allow filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.
- Slide down the Filter Door release button.
- Tilt the filter door and lift off.
- Remove the filter and frame, then pull the foam filter off the frame.
- Rinse foam filter with lukewarm water ONLY and leave to air-dry for at least 24 hours or until completely dry.
- Once completely dry, slide the foam filter back onto the frame.
- Holding the pull tabs, push the frame back into the pod.
- Reinsert bottom of filter door into slots on the pod. Tilt door to close, pressing until it clicks into place.
CLEANING HEPA POST-MOTOR FILTER (ONCE A YEAR)
Rinse and replace the HEPA post-motor filter every year to maintain your vacuum’s suction power.
IMPORTANT : Rinse HEPA Post-Motor Filter with lukewarm water ONLY. DO NOT use soap. Allow to air-dry for at least 24 hours or until completely dry before reinstalling. DO NOT scrub HEPA Post-Motor Filter.
- Pull up on HEPA Post-Motor Filter access tab to remove.
- Rinse the filter with lukewarm water ONLY and leave to air-dry at least 24 hours or until completely dry before reinstalling.
- When dry, reinsert HEPA Post-Motor Filter and press down until it clicks into place.
Note : Battery must be removed before HEPA Post-Motor Filter can be removed.
REPLACING FILTERS
Follow the previous instructions for removing filters. The Foam Filter should
be replaced every
2.5 years, and the HEPA Post-Motor Filter should be replaced every 3 years,
subject to frequency of use. NOTE: To
order replacement parts and filters, visit
sharkclean.com.
CLEANING OR REPLACING BRUSHROLLS If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brush roll.
- Turn off the vacuum.
- Using a coin, turn locks counterclockwise to open, then lift off the cover to access brush-roll.
- Clear airway of blockages.
- Replace cover by sliding tabs into slots, then pressing down firmly on all sides. Turn locks counterclockwise until they click securely into place.
-
Slide Eject Roller button forward.
-
To remove Soft Roller, pull the tab on the right.
-
Tap loose debris off the Soft Roller. Use a dry towel to wipe clean, or to remove any hair or fibers caught in the teeth behind the Soft Roller.
-
Rinse as needed. Use ONLY lukewarm water, and leave to air-dry completely for at least
24 hours or until completely dry. -
When dry, insert the left end of the roller first, then push the right end into place with the word Front-facing forward.
CHECKING FOR BLOCKAGES
IMPORTANT : DO NOT use sharp or metal objects to clear blockages.
|
---|---
Detach hose from vacuum pod, and check to open on back of pod for blockages.|
Detach dust cup from vacuum pod. Empty dust cup, remove debris from lint
screen and check for blockages.
|
---|---
Detach handle from wand and hose from the vacuum pod, and check openings for
blockages.| Detach wand from floor nozzle and handle, and check both
ends of wand for blockages.
Detach wand from floor nozzle and remove brush roll cover. Tilt nozzle neck back to straighten the airway, and remove any lockages.
NOTE : Turn off the vacuum and remove the battery before checking for blockages
ACCESSORIES INCLUDED
A Crevice Tool
B Accessory Bag
C Dusting Brush
D Lithium-Ion Battery
E Wide Upholstery Tool
F Charging Cord
G Motorized Pet Tool (certain models only)
H Battery Charging Cradle
NOTE: Not all accessories come with all units. Please see the top flap of your box for your unit’s configuration. To order additional accessories, visit sharkclean.com.
A Flexi Crevice Tool
B Upholstery Tool
C Duster Crevice Tool
D Under-Appliance Wand
E Multi-Surface Tool
F Car Maintenance Kit
G Anti-Allergen Dust Brush
TROUBLESHOOTING
LIGHT INDICATOR
|
WHAT IT MEANS
---|---
Error code E6 appears and the red filter icon illuminates
| The red Filter icon will illuminate when a blockage is detected. Turn off the unit and remove blockage.
Error code E3 appears
| Unit temperature is high. Turn off the vacuum and wait for approximately 45 minutes. While the unit is cooling, clear any blockages. Filters may also need to be cleaned. See Maintenance Section.
The first and third battery indicator lights flash alternately
| Battery temperature is not optimal so charging is temporarily paused. Leave battery plugged in and charging will resume soon.
BATTERY REMOVAL AND DISPOSAL
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle
it in accordance with local ordinances or regulations.
In some areas, it is illegal to place spent lithium-ion batteries in the bin
or in a municipal solid waste stream. Return spent battery
to an authorized recycling center or to the retailer for recycling. Contact
your local recycling center for information on where to drop off the spent
battery.
MODE
|
MINUTES
---|---
Handle Only – ECO Mode| 60
Bare Floor Mode – ECO Mode| 40
Carpet Mode – ECO Mode| 30
Boost Mode (Handle Only)| 10
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
-
Ensure the handle, hose, dust cup, and wand are all securely connected. Detach and reattach until they all click securely into place.
-
Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting them in the vacuum.
-
Dust cup may be full; empty dust cup.
-
Check wand, hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
-
Check floor nozzle for blockages; clear blockages if required.
-
If any hair, string, or carpet fibers are wrapped around the brush roll, continue cleaning to allow the self-cleaning brush roll to remove them. If some hair or fibers remain wrapped around the brush roll after continued use, open the brush roll cover on the bottom of the floor nozzle and carefully remove them.
Vacuum lifts rugs. -
Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle back to activate brush roll.
-
Check that vacuum is in Extended Runtime mode and/or try Floor mode.
-
Turn off the unit to disengage the brush roll and restart with the Power button.
Brushrolls do not spin. -
If Brushroll Indicator Light on the floor nozzle turns red, the brush roll and/or Soft Roller have stopped spinning. Immediately turn off and remove the battery from the vacuum pod and remove blockage before reconnecting and turning the vacuum back on. If the light turns green, the blockage has been successfully cleared.
-
If headlights are not illuminated, there is a connection issue between the hose, pod, wand, and nozzle. Try disconnecting the pieces and then reconnecting them, sliding in each one until it clicks securely into place.
The vacuum turns off on its own or will not turn on.
There are several possible reasons for the vacuum cleaner turning off on its own, including blockages, battery issues, and overheating. If the vacuum cleaner turns off on its own, perform the following steps:
-
Check battery indicator lights to see if the battery needs to be recharged. If it does not need
charging, turn off the vacuum cleaner and remove the battery. -
Empty dust cup and clean filters.
-
Check wand, accessories, and inlet openings and remove any blockages.
-
Allow the unit and battery to cool for at least 45 minutes until it returns to room temperature.
-
Return battery to vacuum and press Power button.
Dust cup will not latch onto a unit
• The dust cup will not latch if the pod is not inserted properly onto the unit. Align the bottom of the pod onto the rails on the front of the neck of the floor nozzle. Slide pod down the rails until it clicks into place.
Battery not charging.
- Batteries outside of the optimal temperature range may not begin charging immediately. Move to room temperature area and/or allow battery to cool before charging.
- Please review battery runtimes in the Operating the Vacuum section.
- When charging with the cradle, ensure the battery is pressed all the way down onto the cradle and that charge indicator lights illuminate.
- Battery life expectancy is at least two years and batteries come with a two-year limited warranty.
- When charging with the cradle ensure the charger is inserted and then rotated to lock it into place. The battery will not charge unless the charger is locked into place.
Battery not inserted into the vacuum.
- Make sure handle is down before pushing the battery securely into place.
- Make sure HEPA post-motor filter is securely clicked into place prior to inserting the battery.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable. SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
- Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
- Any unit that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
- Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal
household conditions within the warranty period, visit sharkclean.com/support
for product care and maintenance self-help. Our Customer Service Specialists
are also available at 1-800-798-7398 to
assist with product support and warranty service options, including the
possibility of upgrading to our VIP warranty service options for select
product categories. So we may better assist you, please register your product
online at registeryourshark.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of $25.95 (subject to change) will be charged
when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to
initiate a warranty claim. You will need the receipt as proof of purchase. We
also ask that you register your product online at registeryourshark.com and
have the product on hand when you call, so we may better assist you. A
Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so the above may not
apply to you.
TWO (2) YEAR LIMITED BATTERY WARRANTY
The Two (2) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of two (2) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
-
The original battery deemed defective, in SharkNinja’s sole discretion, will be replaced up to two (2)
years from the original purchase date. -
In the event a replacement battery is issued, the warranty coverage ends six (6) months following the receipt date of the replacement battery or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater valu
What is not covered by this warranty?
- Normal wear and tear of the battery, which requires optimal temperature storage and operation to ensure its proper functioning. Replacement batteries are available for purchase at sharkclean.com/batteries.
- A battery that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., exposing battery to liquids or extreme hot and/or cold temperatures), abuse, negligent handling, failure to perform required maintenance, or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
- Products purchased, used, or operated outside North America.
How to get service
If your battery fails to operate properly while in use under normal household
conditions within the warranty period, visit sharkclean.com/support for
product care and maintenance self-help. Our Customer Service Specialists are
also available at 1-800-798-7398 to
assist with product support and warranty service options. So we may better
assist you, please register your product online at registeryourshark.com and
have the product on hand when you call. SharkNinja will cover the cost for the
customer to send in the unit to us for replacement. A fee of $20.95 (subject
to change) will be charged when SharkNinja ships the replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to
initiate a warranty claim. You will need the receipt as proof of purchase. We
also ask that you register your product online at registeryourshark.com and
have the product on hand when you call, so we may better assist you. A
Customer Service Specialist will provide you with return and packing
instruction information when you call. A Customer Service Specialist will
provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so the above may not
apply to you.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of
your new Shark®
Cordless Vertex™ Pro Powered Lift-Away® with Self-Cleaning Brushroll.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual products. We are constantly striving to
improve our products; therefore the specifications contained herein are
subject to change without notice.
For SharkNinja U.S. Patent information, visit
sharkninja.com/patents/
© 2021 SharkNinja Operating LLC. DUOCLEAN, LIFT-AWAY, POWERED LIFT-AWAY, and
SHARK are registered trademarks of SharkNinja Operating LLC. POWER FANS and
VERTEX are trademarks of SharkNinja Operating, LLC.
ICZ362H_IB_E_MP_Mv10
PRINTED IN CHINA
@sharkcleaning
References
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