Shark VM250 Series VACMOP Cordless Hard Floor Vacuum Mop Owner’s Manual

: June 6, 2024
: Shark

Shark VM250 Series VACMOP Cordless Hard Floor Vacuum Mop

IMPORTANT SAFETY INSTRUCTIONS

PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS PRODUCT.
If the charging cord plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

| WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
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When using an electrical appliance, basic precautions should always be followed, including the following:

THIS PRODUCT CONTAINS ELECTRICAL CONNECTIONS:

Use only as described in this manual. DO NOT use the VACMOPTM for any purpose other than those described in this manual.
These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.
Use only identical replacement parts.
This VACMOP contains no serviceable parts.
DO NOT immerse or spray water on the body of the VACMOP. To clean the surface, wipe with a dry cloth.
Keep the appliance and its charging cord out of reach of children. DO NOT allow the appliance to be used by children. Do not allow to be used as a toy. Close supervision is necessary when used near children.
GENERAL USE
This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children. Always turn off the VACMOP before connecting or disconnecting any current carrying hoses, chargers, batteries, or other electrical or mechanical parts.
DO NOT handle plug or VACMOP with wet hands.
DO NOT use without VACMOP disposable pad attached.
Only use Shark® branded VACMOP disposable pads.
DO NOT put any objects into VACMOP base. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
DO NOT use if VACMOP base airflow is restricted. If the air paths or the VACMOP base become blocked, turn the VACMOP off. Remove all obstructions before you turn on the unit again.
Keep all VACMOP base openings away from hair, face, fingers, uncovered feet, or loose clothing.
DO NOT use if VACMOP is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
Use extra care when cleaning on stairs.
DO NOT place VACMOP on unstable surfaces such as chairs or tables.
DO NOT use to pick up:
a) Large quantities of dust (including drywall, fireplace ash, or embers).
b) Smoking or burning objects (hot coals, cigarette butts, or matches)
c) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
d) Toxic materials (chlorine bleach, ammonia, or drain cleaner)
DO NOT use in the following areas:
a) Poorly lit areas
b) Outdoor areas
c) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
Release all operational triggers on the VACMOP before plugging in or unplugging the charger.
Release all operational triggers on the VACMOP before any adjustment, cleaning, maintenance or troubleshooting.
DO NOT modify or attempt to repair the VACMOP or the battery yourself, except as indicated in this manual. DO NOT use the battery or VACMOP if it has been modified or damaged. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury
Always release all operational triggers on this appliance before attaching or detaching a VACMOP disposable pad.
BATTERY
The battery is the power source for the VACMOP. Carefully read and follow all charging instructions.
To prevent unintentional starting, DO NOT carry the appliance with your finger on the trigger or spray button.
Use only Shark® standard replacement charger. Use of an incorrect charger may result in no charging, and/or unsafe conditions. A charger that is suitable for one type of battery may create a risk of fire when used with another battery.
Keep the battery away from all metal objects such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals increases the risk of fire or burns.
Under abusive conditions, liquid may be ejected from the battery. Avoid contact with this liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts eyes, seek medical help.
Battery should not be stored at temperatures below 37.4°F (3°C) or above 104°F (40°C) to maintain longterm battery life.
DO NOT charge battery at temperatures below 40°F (5°C) or above 104°F (40°C). Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
Store the appliance indoors. DO NOT use or store it below 37.4°F (3°C). Ensure the appliance is at room temperature before operating.
DO NOT expose the battery to fire or temperatures above 265°F (130°C) as it may cause explosion.
Not for wet pickup.
Use only Shark brand cleaning fluids.

SAVE THESE INSTRUCTIONS

ASSEMBLY

Your VACMOPTM unit comes partially assembled with a cord connecting the parts. All versions assemble the same way. This appliance is for Household use only.

Align and insert the Handle into the top of the Pole. You will feel it click in place.
Align and insert the pole into the Main Body. You will feel it click in place.

NOTE: The model and serial numbers can be found on the QR code label on the back on the main body.

CHARGING THE LI-ION BATTERY

Plug charger into an electrical outlet.

Connect the magnetic charger to the port on the back of the main body.

CONTROLS

Spray Button
Press and hold the spray button on top of the handle to dispense cleaning solution through the spray nozzle.
Vacuum Trigger
To vacuum, pull the trigger and hold it in.

HEADLIGHTS

When the VACMOP™ is in use, the motion sensor will automatically activate the headlights. After 10 seconds of inactivity, the headlights will turn off.

NOTE: The spray button and vacuum trigger cannot be activated at the same time

ATTACHING AND REMOVING THE DISPOSABLE PADS

Place the VACMOP™ Disposable Pad on the floor with the scrubbing strip down. Line up the front edge of the VACMOP into the plastic bumper on the pad.
Holding the handle, press the VACMOP base down until the disposable pad clicks into place.

To detach the disposable pad, press the release button on the side of the VACMOP base.
Dispose of dirty pads by releasing them directly into the trash.

DISPOSABLE PAD FUNCTIONALITY

The dirt chamber collects and locks away dirt and debris when you vacuum.

The disposable pad’s fibers absorb messes as you mop.

NOTE: DO NOT vacuum up liquid or vacuum while spraying cleaner—this will cause reduced suction or no suction. Clean liquids and wet messes ONLY by mopping.

LI-ION BATTERY

Prior to first use, charge completely. A full charge takes approximately 3.5 hours.

BATTERY RUNTIME

The Shark VACMOP is designed to handle anything from quick pickups to whole cleaning sessions—just charge it between uses. If it’s used for one-off everyday messes or for more mopping than vacuuming, it will last longer on one charge. If you’re continuously vacuuming, a full charge will last up to 13 minutes.

LED BATTERY POWER AND CHARGING INDICATOR

Indicator LED

N USE:
Normal Operation – Solid white
Low Battery – Blinking white
Very Low Battery – Blinking red
Out of battery – Rapid blinking red
CHARGING:
Battery Charging – Pulsing white
Full Charge – Solid white (will turn off after 5 minutes)

RECYCLING THE LI-ION BATTERY

When the Shark® Li-Ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent batteries to an authorized recycling center or to the retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.

NOTE: The Shark battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of a new battery.

FILLING THE RESERVOIR

Lift the reservoir lid and press it up until it clicks into the open locked position. Carefully pour Shark VACMOP Cleaner into the reservoir, up to the MAX line. When finished, press the lid closed.

NOTE: Before using your unit for the first time, carefully add the entire starter bottle of Shark VACMOP Cleaner into the reservoir. New units may have residual moisture in tank from quality testing.

CLEANING MODES

For best results, first use the vacuum to remove dry debris, then spray the Shark VACMOP Cleaner to wet mop.

STORAGE

After wet cleaning, remove the pad from the VACMOP™ base before storing the unit.
To store the unit, stand it upright and lean the back of the non-slip handle against a wall.
To hang the unit from a nail or wall hook (not included) align the opening at the end of the handle over the hook or nail.

DISASSEMBLY

NOTE: Once the unit is assembled, do not take it apart, unless for repacking or shipping.

Press in the snap clip with a small tool (screwdriver, pen, etc.)
While pressing down on the top snap clip, pull the handle out of the pole.
Next, press in the snap clip on the VACMOP body with a small tool.
While pressing down on the bottom snap clip, pull the pole out of the VACMOP body.

MAINTAINING YOUR VACUUM

TROUBLESHOOTING

VACMOP™ is not picking up debris. No suction or light suction.

The dirt chamber filter on the disposable pad may be saturated. Try using a new pad.
Note: DO NOT vacuum up liquid or wet debris–this will cause reduced suction or no suction. Remove liquids and wet messes ONLY by mopping.
VACMOP Disposable Pad may not be securely attached. Reattach the pad.
VACMOP Disposable Pad may be full of debris and need to be replaced.
Battery charge may be low. Recharge the battery completely.

The unit turns off on its own. Sprayer is not spraying.

Make sure there is enough cleaning solution in the reservoir. Battery charge may be low. Recharge the battery completely.

Streaks appear on floor after wet mopping.

Shark® VACMOP Cleaner has been specially formulated to provide a residue-free, streak-free finish when used with the Shark VACMOP. Using other cleaning solutions may result in streaking and residue. If you find residue or streaking on your floors while using our cleaner, it may be due to one of the following:
Your floor might not be fully dry yet. If you see streaks or suds while cleaning, just wait 5-10 minutes, and you should see them evaporate, leaving an even finish on your floors.
Your floors might have built-up grime and dirt. The first few times you use your VACMOP, it will remove stuck-on dirt and debris that have built up over time. After a few cleaning sessions, the streaking and residue will subside.
You may be using too much solution. If you continue to see streaking, reduce the amount of cleaning solution you use. Too much solution can cause stickiness and residue if not properly cleaned off of your floor.
The disposable pad might need to be replaced. If you are cleaning multiple times with the same pad, you may be reintroducing dirt onto the floors. Replace your pad, and consider starting each mopping session with a fresh pad to alleviate the issue.

The unit makes scraping sounds when mopping.

Debris may be stuck on the face of the pad. Detach the pad and remove any embedded debris.
The pad face may be rubbing against a rough or grainy surface. This will not damage your floors.
If your floor is uneven, the dirt chamber on the pad could be brushing against a raised section of the floor. This will not damage your floors.
Scrubbing forcefully can bring the dirt chamber in contact with the floor. This will not damage your floors.
Moving the handle when spraying could cause the front of the VACMOP base to drag. This will not damage your floors.

FREQUENTLY ASKED QUESTIONS

When should I replace my VACMOP Disposable Pad?

Replace the disposable pad when it becomes fully saturated, its dirt chamber is full, it is noticeably dirty, or if the VACMOP is showing signs of reduced suction power.

Where can I use my VACMOP?

VACMOP can safely be used on all sealed hard floors–stone, hardwood, vinyl, laminate, tile, marble, and linoleum.

Can I vacuum and mop with the same disposable pad?

VACMOP Disposable Pads can be used for both mopping and vacuuming. The dirt chamber collects and locks away dirt and debris when you vacuum, while the pad’s fibers absorb messes as you mop. Dust and debris collected on the pad when vacuuming will be absorbed when mopping.

ADDITIONAL ACCESSORIES

ADDITIONAL ACCESSORIES AVAILABLE ONSHARKCLEAN.COM/VACMOP

WHAT’S INCLUDED

A Shark® VACMOPTM Disposable Pads

B Shark VACMOP Cleaner

C Replacement Magnetic Charger

NOTE : Not all accessories come with all units. Please see the on box Quick Start Guide for your unit’s configuration. To order additional accessories, visit sharkaccessories.com

ONEX (1) YEAR LIMITED WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

Normal wear and tear of wearable parts (such as Shark Cleaner, Pad, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
Any unit that has been tampered with or used for commercial purposes.
Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance, or damage due to mishandling in transit.
Consequential and incidental damages.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

ONE (1) YEAR LIMITED BATTERY WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

The original battery deemed defective, in SharkNinja’s sole discretion, will be replaced up to one (1) year from the original purchase date.
In the event a replacement battery is issued, the warranty coverage ends six (6) months following the receipt date of the replacement battery or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty? 1. Normal wear and tear of the battery, which requires optimal temperature storage and operation to ensure its proper functioning.
A battery that has been tampered with or used for commercial purposes.
Damage caused by misuse (e.g., exposing battery to liquids or extreme hot and/or cold temperatures), abuse, negligent handling, failure to perform required maintenance, or damage due to mishandling in transit.
Consequential and incidental damages.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
Products purchased, used, or operated outside North America.

How to get service
If your battery fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information when you call. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

registeryourshark.com

RECORD THIS INFORMATION

Model Number
Date Code:____
Date of Purchase: (Keep receipt)____
Store of Purchase:____
TIP: The model and serial numbers are on the QR code label on the back of the main body.

TECHNICAL SPECIFICATIONS

Voltage: 10.8V ⎓

Watts: 85W

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you keep your VACMOPTM running at peak performance.

BATTERY REMOVAL AND DISPOSAL
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should be removed from the VACMOP and recycled. DO NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent battery to an authorized recycling center or to retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.
The RBRCTM (Rechargeable Battery Recycling Corporation) seal on the lithium- ion battery indicates that the costs to recycle the battery at the end of its useful life have already been paid by SharkNinja. In some areas, it is illegal to place spent lithium-ion batteries in the trash or municipal solid waste stream and the RBRC program provides an environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established programs in the United States and Canada to facilitate the collection of spent lithium-ion batteries. Help protect our environment and conserve natural resources by returning the spent lithium-ion battery to an authorized SharkNinja service center or to your local retailer for recycling. You may also contact your local recycling center for information on where to drop off the spent battery, or call 1-800-798-7398.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new Shark® VACMOPTM cordless hard floor system.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com

Illustrations may differ from actual product. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice. For SharkNinja U.S. patent information, visit sharkninja.com/uspatents/

© 2020 SharkNinja Operating LLC. SHARK is a registered trademark of SharkNinja Operating LLC. VACMOP is a trademark of SharkNinja Operating LLC. RBRC is a trademark of Rechargeable Battery Recycling Corporation.

Documents / Resources

| Shark VM250 Series VACMOP Cordless Hard Floor Vacuum Mop [pdf] Owner's Manual
QM250, VM250 Series, VM250 Series VACMOP Cordless Hard Floor System, VACMOP Cordless Hard Floor System, Cordless Hard Floor System, Hard Floor System, Vacuum Mop
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