Willow Wearable Breast Pump Instructions

: June 6, 2024
: Willow

start here
Willow Wearable Breast Pump Quick Start Guide Generation 3

Welcome to the family.

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care@willowpump.com

keys to success

Willow Wearable Breast Pump - keys1 | Willow
Wearable Breast Pump - keys2 |
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Learn how to ALIGN| Learn how to establish a good SEAL| Learn how to empty your Pump to avoid milk spills
(aka FLIP TO FINISH)

meet willow

Willow Wearable Breast Pump - willow

For more details:
See pages 5-7 in the Instructions for Use

get the app

Your phone is your pumping partner. The app can help you…

Willow Wearable Breast Pump - app

view your suction level
track volume
receive helpful tips and alerts
see which phase you’re in

getting started

Here are the five stages of pumping with Willow for the first time.

Willow Wearable Breast Pump - started1

Watch videos in-app or atwillowpump.com

check your Willow size

What’s your Willow size? Your size for Willow might be different than the size you use for another pump! Using the right size for your Flange or Milk Container can make all the difference when it comes to comfort and milk volume you get with Willow. You need to measure the size of the base of your nipple to get the correct size for Willow.
Visit willowpump.com/sizeme to check your size and see which accessories are available.

Willow Wearable Breast Pump - size

For more details:
See pages 8-9 in the Instructions for Use

your bra matters

The bra you wear while pumping with Willow needs to keep the Pump pressed firmly and securely against your breast. Use a full-coverage nursing bra with a flap.

Willow Wearable Breast Pump - bra

TIP: If it feels like Willow might shift when you move, tighten your bra or pick a different one.
For more details: Visit willowpump.com

setup

Just four steps – and you’re ready for your first pump session!

Boil Flange and Flextube™ for 10 minutes and let air dry
Wake up Willow by plugging the Pump into the Charger and waiting until the Pump lights up, then unplug.
Download app & pair Pump
• Download the “Willow” App from your smartphone’s App Store
• Your phone needs to be charged with Bluetooth on
• Your pump needs to be on to pair – press & hold the On/Off button
Watch the videos (find them online or in the app)

For more details:
See pages 11-12 in the Instructions for Use
Watch videos in-app or atwillowpump.com

start assembly

First, assemble the Flange, Flextube™ & Milk Bag.

Willow Wearable Breast Pump - assembly

For more details:
See pages 14-17 in the Instructions for Use
Watch videos in-app or at willowpump.com

put a flange on the body

Hold the Flange against your breast, centering your nipple in the Flange Tunnel (we call this alignment). Look down and to the sides as you center your nipple.

Willow Wearable Breast Pump - body

For more details:
See pages 18-20 in the Instructions for Use
Watch videos in-app or atwillowpump.com

check if your nipple’s centered

Look through the clear Flange. The tip of your nipple should NOT touch the top, sides, or bottom of the Flange Tunnel. If it does, try again.

Willow Wearable Breast Pump - centered

NOTE: If your nipple is touching the Flange Tunnel even with proper alignment, you may not have the correct Flange size.

connect pump

Once your nipple’s centered, connect the Pump.

Willow Wearable Breast Pump - pump

For more details:
See page 20 in the Instructions for Use

secure both pumps

Willow Wearable Breast Pump - pumps

For more details:
See pages 23-24 in the Instructions for Use
Watch videos in-app or at willowpump.com

pump

You might hear quiet sounds when you’re pumping – they’ll change as Willow transitions from Stimulation to Expression.

Willow Wearable Breast Pump - pump2

Louder, slower sounds
The Pump is latching.
Remember to hold Willow securely against your breast.
Short, quick sounds
You’ll experience let-down – the milk will start to flow.
Slow, quiet sounds
Many women transition within 2 minutes, but this can vary.
Note: you cannot go back to the Stimulation phase.
The Pump transitions from Stimulation to Expression as soon as the let-down is detected.
For more details:
See page 22 in the Instructions for Use
Watch videos in-app or atwillowpump.com

check your volume & adjust suction

Use the Willow app to keep tabs on your progress.| Use the increase/decrease buttons on the Pump to find the suction level that’s right for you.
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Willow Wearable Breast Pump - suction1 | Willow
Wearable Breast Pump - suction2

You’ll have access to the first three suction levels in Stimulation. Once you’re in Expression and have pumped about 0.5 oz. of milk, you’ll have access to all seven suction levels.
If you haven’t transitioned to Expression within 2 minutes, you may need to realign.

For more details:
See pages 26-27 in the Instructions for Use

flip to finish

You’ll see milk in the Flange Tunnel after you break the latch and remove Willow. Flip Willow upside down to capture this milk in the Milk Bag (psst … it’s normal for a few drops to be left in the Flextube™ after Flip to Finish).

Willow Wearable Breast Pump - finish1 | Willow so blue thumb tab faces you
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| until Pump starts to gulp
| until milk completely disappears and you hear one loud slurp (typically 3 to 4 gulps at this point)
| all the way over and wait until gulps stop (after a total of 8 gulps)

TIP: If more than a few drops of milk remain in the Flextube™ after Flip to Finish, press Play and do it again.
For more details: See pages 30 – 33 in the Instructions for Use
Watch videos in-app or atwillowpump.com

empty milk bag

Use clean scissors to cut on the dotted line to open the Milk Bag.

Willow Wearable Breast Pump - bag

For more details: See page 40 in the Instructions for Use

learn the lights

Willow Wearable Breast Pump - lights

Willow will talk to you via its lights. Here’s what they mean.
On/Off Blinks Orange:
Check the connection from Milk Bag or Container to Flextube,™to Flange or Container, and Flangeor Container to Pump™ Flextube
Pump/Pause Pulses White and On/Off Blinks Orange:
**Make sure Willow is pressed firmly against the breast with no fabric between your skin and the pump.
The color of light indicates battery status.
Green Solid
Enough charge for 2+ sessions
Orange Solid
Enough charge for 1 session
Red Solid
Low battery – inadequately charged for the session
White Pulsing:
Willow pauses after 25 minutes of continuous pumping. Press the Pump/Pause button to continue
White Solid:
Your Milk Bag or Milk Container is full. Add a new bag or use an empty Container and then press Pump/Pause to continue pumping
LOOK FOR ALERTS IN YOUR APP!**

your tools

Don’t get stuck or frustrated – reach out. We are here for you.

for all the details

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instructions for use

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help.willowpump.com

on-the-go

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help in the Willow App

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care@willowpump.com

person to person

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1-888-WILLOW-3 call or text

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chat with us at willowpump.com

These tips are updated periodically, so please check willowpump.com for the current version.

©2019 Willow. All rights reserved.
The stylized “W,” Willow, and Flextube are trademarks or registered trademarks of Willow in the United States and other countries.
Patent: willowpump.com/patents
ART-1095-A