MONOGRAM ZV36RSFSS Stainless Steel Professional Range Hood Owner’s Manual

MONOGRAM ZV36RSFSS Stainless Steel Professional Range Hood Owner’s Manual

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

Read all safety instructions before using the product. Failure to follow these instructions may result in fire, electrical shock, serious injury or death.

GENERAL SAFETY INSTRUCTIONS

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY TO PERSONS,

OBSERVE THE FOLLOWING:

A. Use this unit only in the manner intended by the manufacturer. If you have questions, contact the manufacturer.
B. Before servicing or cleaning unit, switch power off at service panel and lock the service disconnecting means to prevent power from being switched on accidentally. When the service disconnecting means
cannot be locked, securely fasten a prominent warning device, such as a tag, to the service panel.
C. Do not use this unit with any solid-state speed control device.
D. This unit must be grounded.

FOR GENERAL VENTILATING USE ONLY. DO NOT USE TO EXHAUST HAZARDOUS OR
EXPLOSIVE MATERIALS AND VAPORS.

TO REDUCE THE RISK OF INJURY TO PERSONS IN THE EVENT OF A RANGE TOP GREASE FIRE, OBSERVE THE FOLLOWING*:

A. SMOTHER FLAMES with a close-fitting lid, cookie sheet or metal tray, then turn off the burner. BE
CAREFUL TO PREVENT BURNS. If the flames do not go out immediately, EVACUATE AND CALL THE FIRE DEPARTMENT.
B. NEVER PICK UP A FLAMING PAN— You may be burned.
C. DO NOT USE WATER, including wet dishcloths or towels–a violent steam explosion will result.
D. Use an extinguisher ONLY if:

1. You know you have a Class ABC extinguisher, and you already know how to operate it.
2. The fire is small and contained in the area where it started.
3. The fire department is being called.
4. You can fight the fire with your back to an exit. *Based on “Kitchen Firesafety Tips” published by NFPA.

TO REDUCE THE RISK OF A RANGE TOP GREASE FIRE:

A. Never leave surface units unattended at high settings. Boilovers cause smoking and greasy spillovers that may ignite. Heat oils slowly on low or medium settings.
B. Always turn hood ON when cooking at high heat or when flambéing food (ie: Crepes Suzette, Cherries Jubilee, Peppercorn Beef Flambé).
C. Clean ventilating fans frequently. Grease should not be allowed to accumulate on fan or filter.
D. Use proper pan size. Always use cookware appropriate for the size of the surface element.

A. Installation work and electrical wiring must be done by qualified person(s) in accordance with all applicable codes and standards, including fire-related construction.
B. Sufficient air is needed for proper combustion and exhausting of gases through the flue (chimney) of fuel burning equipment to prevent back drafting. Follow the heating equipment manufacturer’s guideline and safety standards such as those published by the National Fire Protection Association (NFPA), and the American Society for Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), and the local code authorities. When applicable, install any makeup (replacement) air system in accordance with local building code requirements. Visit Monogram.com for available makeup air solutions.
C. When cutting or drilling into wall or ceiling, do not damage electrical wiring and other hidden utilities.
D. Ducted fans must always be vented to the outdoors.

TO REDUCE THE RISK OF FIRE, USE ONLY METAL DUCTWORK

■ Do not attempt to repair or replace any part of your hood unless it is specifically recommended in this manual. All other servicing should be referred to a qualified technician..

Controls

1. Warming lamps ON/OFF switch
   The warming lamps are controlled by their own rocker switch. Press the rocker switch for the warming lamps to begin heating.
   

2. Light control
   Turn the light control from OFF to HI for the brightest light while cooking.

3. Fan control
   Turn the fan control speed from OFF to HI as needed.

Continuous use of the fan system while cooking helps keep the kitchen comfortable and less humid. It also reduces cooking odors and soiling moisture that create a frequent need for cleaning.
NOTE : When the fan is operating on the lowest setting, it will be very quiet. Always make sure that the fan is turned OFF when you are finished in the kitchen.

4. Fan ON indicator light
   Comes on when the fan is turned on.

Implement holders

Implement holder rods are located on each side of the hood.
Use these rods to hang and display cooking utensils such as whisks, spoons, forks or any non-flammable decorative items. Frequently used small pots and pans can also hang from these rods.

DO NOT hang flammable items from these implement rods.
DO NOT hang items weighing more than 10 pounds on either side, or 20 pounds total weight

Warming shelf (on some models)

The warming shelf will keep hot, cooked foods at serving temperature. Always start with hot food. Do not use to heat cold food other than crisping crackers, chips or dry cereal.

Do not keep food on the warming shelf for more than two hours.

Plastic containers or plastic wrap will melt if in direct contact with the warming shelf. Melted plastic may not be removable and is not covered under your warranty.

For your safety

Before servicing or cleaning unit, switch power off at service panel and lock the service disconnecting means to prevent power from being switched on accidentally. When the
service disconnecting means cannot be locked, securely fasten a prominent warning device, such as a tag, to the service panel.

Mesh grease filters and drip tray (on some models)

Some models have 2 metal reusable grease filters and drip tray.
The metal filters and drip tray trap grease released by foods on the cooktop. The filters also help prevent flaming foods on the cooktop from damaging the inside of the hood.
For this reason, the filters must ALWAYS be in place when the hood is used. The grease filters and drip tray should be cleaned every 6 months, or as needed.

To clean the drip tray ,

drain and wipe all excess grease with a dry paper towel. Wash with hot soapy water. Dry with a clean cloth.

To clean the grease filters ,

soak them and then swish them around in hot water and detergent. Don’t use ammonia or ammonia products because they will darken the metal. Do not use abrasives or oven
cleaners. Light brushing can be used to remove embedded dirt. Rinse, shake and let them dry before replacing.

**To remove:

**

Grasp the filter lock and pivot it open to release. Pull the filter down and out. Remove both filters. Grasp the drip tray, on both sides, by the front edge and carefully lift it up and out.

To replace:

1. Place and seat the drip tray into the hood track, making sure the rear tabs on the tray, hook into the back slots in the hood track.
2. Place the bottom of the filter in the lower hood rail.
3. Push the top of the filter back, open the filter lock and snap it into place.

Baffle grease filters and drip trays (on some models)

Some models have reusable metal grease baffles and drip trays.
The metal baffles channel grease released by foods on the cooktop into the drip trays. The baffles also help prevent flaming foods on the cooktop from damaging the inside of the hood.
For this reason, the baffles must ALWAYS be in place when the hood is used. The grease baffles and drip trays should be cleaned once a month, or as needed.

To clean the grease baffles and drip trays ,

drain and wipe all excess grease with a dry paper towel. Soak them and then swish them around in hot water and detergent. Don’t use ammonia or ammonia products because they will darken the metal. Do not use abrasives or oven cleaners. Rinse, shake and let them dry before replacing.

**They may also be cleaned in an automatic dishwasher.

To remove:**

Grasp the baffle knobs and pull them up, forward and out. Grasp the drip tray and carefully lift it up and out of the hood track.

To replace the drip trays:

1. Place and seat the drip tray into the hood track.
2. Slide them left or right until all trays are side-by-side in place in the track.

To replace the baffles:

1. Hold the baffle at the bottom by one of the knobs.
2. Place the other end of the baffle against the inside front of the hood.
3. Slide it up and push the bottom end back until it firmly seats into place.

Stainless steel surfaces (on some models)

Do not use a steel wool pad; it will scratch the surface.
To clean the stainless steel surface, use warm sudsy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface.

To inquire about purchasing stainless steel appliance cleaner or polish, or to find the location of a dealer nearest you, please call our toll-free number: Monogram Preferred Service: 800.444.1845
Monogram.com For Monogram Service in Canada, call 1.800.561.3344 or visit monogram.ca

Light bulbs

The bulbs are located on the underside of the hood. To change the light bulbs:

1. Remove the trim ring by turning it counterclockwise.
2. Grasp the bulb on the edges and remove by turning it counterclockwise.
3.  Replace with the same type and size bulb.
   These 120 volt, 50 watt, par 16 halogen flood bulbs, with standard base, are available at specialty lighting stores.
   These bulbs can also be ordered from your Monogram supplier. Order bulb no. WB08X10028.
   

Warming lamps

The warming lamps are located on the underside of the hood.
These 120 volt, 175 watt, par 38 infrared heat lamp bulbs, with standard base, are available at some specialty lighting stores.
These infrared bulbs can also be ordered from your Monogram supplier.
Order bulb no. WB08X10029.

NOTE: If warming lamps are not desired, additional cooktop lighting can be obtained by replacing the infrared bulbs with standard incandescent bulbs with up to 100 watt
maximum ratings, with standard bases. These bulbs are available at specialty lighting stores.

Before you call for service

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Fan and lights do not operate when

the switches are turned on

| The hood was never electrically connected by the installer/electrician/builder.| Call the electrician/installer/builder to complete the installation. This is not covered by warranty.
A fuse may be blown or a circuit breaker tripped.| Replace the fuse or reset the circuit breaker.
The blower does not work but the lights do| The blower motor wire harness was not connected or was

not connected properly by the installer/electrician/builder to its mating connector located inside the hood on the top surface, to the left of the blower assembly.

| 1.  Switch power off at service panel and lock the service disconnecting means to prevent power from being switched on accidentally. When the service disconnecting means cannot be locked, securely fasten a prominent warning device, such as a tag, to the service panel.

2.  Remove the filters and locate the blower wire harness connector. Is it plugged into its mating connector?

3.  If no, plug the blower motor connector into its mating connector on the top of the hood. Switch the power back on. Check to see if the fan now works.

4.  If no, check the circuit breaker/fuse. If it is blown/tripped, replace/reset it. Does the blower work now? If no, call Monogram for service.

The blower fails to exhaust the

smoke/steam/odors adequately

| Many factors could be the root cause for reduced air-flow.|
Installation could be the problem.| Your hood was designed to meet specific ducting requirements. If your duct length exceeds the manufacturer’s requirements, hood performance will suffer. Air-flow will also be reduced if the house duct work is too small or there are too many elbows in the system. Contact your installer or builder.
Obstruction in duct work could be the problem.| Make sure nothing is blocking the vent (bird nests or kinks in the duct work).
Damper blade may not be opening.| Make sure the tape is removed from the damper blades and that it swings open freely.
Damper blade on Wall or Roof Cap may not be opening.| Contact your builder so they can make sure the damper swings open freely.
Dirty filters/baffles| Make sure filters (and all hood surfaces) are kept clean of grease and dirt.
Check to be sure the filter is clean.| If replacing the filter does not correct the problem, call for service.
Sufficient makeup (replacement) air is required for exhausting appliances to operate to rating.| Check with local building codes, which may require or strongly advise the use of makeup air. Visit Monogram.com for available makeup air solutions.

Troubleshooting Tips

lamp and place it in the socket of a lamp that does work (the heat lamp will fit in the halogen socket for the purpose of checking it). Does it work now? If no, the lamp is defective. If your hood is still in-warranty, call Monogram service and ask them to mail out a new lamp. State clearly whether you need the halogen or the heat lamp. Lamps on this product are

covered by warranty and are cataloged. If the hood is no longer covered by warranty, reference the Care and Cleaning section of this manual to see lamp requirements. Lamps can be purchased at home building stores, specialty lighting stores or through Monogram Parts. Reference the defective lamp for information as well.

2.  If you placed the lamp in a working socket and it does illuminate, the original socket may be defective or a wire may be disconnected. Call Monogram for service.

Part Is Missing/ Damaged/ Defective| In the unlikely event that a part would be missing, damaged

or defective, we can serve you, the consumer, quickly by mailing these parts to you.

| We have identified several easy-to-install parts.

These include:

Lamps, lamp bezels, filters, baffles, grease trays, knobs, utensil rods, Owner’s Manual and Installation Instructions.

Call Monogram service and carefully describe your model number and the part you need.

The model number is located inside the hood

chassis, behind the filter/baffle.

Duct Cover Is Missing| The duct cover is not included with the hood. It must be purchased as an accessory.| ■     6″ duct cover for use with a 30″ or 36″

hood–order kit #ZX36DC6

■     12″ duct cover for use with a 30″ or 36″

hood–order kit #ZX36DC12

■     6″ duct cover for use with a 48″ hood–order

kit #ZX48DC6

■     12″ duct cover that works with a 48″ hood–

order kit #ZX48DC12

Call Monogram Parts. See Consumer Service page in this manual for a list of phone numbers.

Installation Part Is Missing/Damaged/ Defective|  | We provide a 10″ round, vertical duct transition. This part can be mailed out to the hood installer if it is in some way unusable. All other duct transitions, elbows, etc must be purchased locally. We can also mail out many other parts that come with the hood to your installer. Call Monogram Service. See Consumer Service page in this manual for a list of phone numbers. Ask them to mail the parts only—no service call required.

Warranty

YOUR MONOGRAM HOOD WARRANTY
Staple sales slip or cancelled check here. Proof of original purchase date is needed to obtain service under warranty.

WHAT IS COVERED
From the Date of the Original Purchase

LIMITED TWO-YEAR WARRANTY

For two years from date of original purchase, we will provide, free of charge, parts and service labor in your home to repair or replace any part of the vent hood that fails because of a manufacturing defect.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for ordinary home use in the 48 mainland states, Hawaii, Washington, D.C. or Canada. If the product is located in an area where service by a Monogram Authorized Servicer is not available, you may be responsible for
a trip charge or you may be required to bring the product to an Authorized Monogram Service location for service. In Alaska the warranty is the same except that it is LIMITED because you must pay to ship the product to the service shop or for the service technician’s travel costs to your home.
All warranty service will be provided by our Factory Service Centers or by our authorized Customer Care® servicers during normal working hours.
Should your appliance need service, during warranty period or beyond, in the USA call 800.444.1845. In Canada: 888.880.3030. Please have your serial number and model number available when calling for service.

WHAT IS NOT COVERED

■ Service trips to your home to teach you how to use the product.
■ Replacement of house fuses or resetting of circuit breakers.
■ Incidental or consequential damage caused by possible defects with this appliance.
■ Replacement of the filters.
■ Damage to the product caused by accident, fire, floods or acts of God.
■ Failure of the product if it is used for other than its intended purpose or used commercially.
■ Improper installation, delivery or maintenance. If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, gas, exhausting and other connecting facilities as described in the Installation Instructions provided with the product.
■ Damage caused after delivery.
■ Product not accessible to provide required service.
■ Installation or service for a makeup (replacement) air system.

EXCLUSION OF IMPLIED WARRANTIES

Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
To know what your legal rights are in your state, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: GE Appliances, a Haier company
Warrantor in Canada: MC COMMERCIAL INC, Burlington, ON, L7R 5B6

Consumer Support

With the purchase of your new Monogram appliance, receive the assurance that if you ever need information or assistance from Monogram, we will be there. All you have to do is call!

Register Your Appliance

Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material.
In the US: Monogram.com
In Canada: https://service.geappliances.ca/servicio/en_CA/

Schedule Service

Expert Monogram repair service is only one step away from your door. Get on- line and schedule your service at your convenience any day of the year.
In the US: Monogram.com
or call 800.444.1845 during normal business hours.
In Canada: https://service.geappliances.ca/servicio/en_CA/ or call 888.880.3030

Extended Warranties

Purchase a Monogram extended warranty and learn about special discounts that are available while your warranty is still in effect.
In the US: Monogram.com
r call 800.444.1845 during normal business hours.
In Canada: GEAppliances.ca/en/support/purchase-extended-warranty or call 888.880.3030

Schedule Service

Expert Monogram repair service is only one step away from your door. Get on- line and schedule
your service at your convenience any day of the year.
In the US: Monogram.com
or call 800.444.1845 during normal business hours.
In Canada: https://service.geappliances.ca/servicio/en_CA/ or call 888.880.3030

Extended Warranties

Purchase a Monogram extended warranty and learn about special discounts that are available while
your warranty is still in effect.
In the US: Monogram.com
or call 800.444.1845 during normal business hours.
In Canada: GEAppliances.ca/en/support/purchase-extended-warranty or call 888.880.3030

Remote Connectivity

For assistance with wireless network connectivity (for models with remote enable),
visit our website at Monogram.com or call 800.444.1845 in the US only.

Parts and Accessories

Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: Monogram.com or by phone at 800.444.1845 during normal business hours. Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Customers in Canada should consult the yellow pages for the nearest MC Commercial service center, visit our website at GEAppliances.ca/en/products /parts-filters-accessories or call 888.880.3030.

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