poly Voyager 6200 UC Bluetooth Neckband Headset User Guide

: June 6, 2024
: Poly

poly Voyager 6200 UC Bluetooth Neckband Headset

Overview

Headset overview

| LEDs
---|---
| Mute

ANC

NOTE *Functionality varies by application. May not function with web- based

Be safe

Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.

USB Bluetooth adapter

To pair your headset and USB adapter again if it loses connection, put your headset and USB adapter into pair mode (for the USB adapter, press the Bluetooth pairing button for 4 seconds until the lights flash red and blue).
NOTE Adapter design may vary

Standard LEDs

USB LEDs	What they mean
Flashing red and blue	Pairing
Solid blue	Headset connected
Flashing blue	On a call
Solid red	Mute active
Flashing purple	Streaming media from computer

*LEDs when Microsoft Teams is detected**

USB LEDs	What they mean
Flashing red and blue	Pairing
Solid purple	Headset connected
Flashing blue	On a call
Solid red	Mute active
Pulsing purple	Microsoft Teams notification

NOTE *Requires Microsoft Teams application

Connect and pair

Connect to PC

Your Bluetooth USB adapter comes pre-paired to your headset.

Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
OPTIONAL Load Plantronics Hub for Windows/Mac by visiting poly.com/software. This allows you to customize your headset behavior through advanced settings and options.

Configure for media

Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some additional configuration.

Windows

To configure your Bluetooth USB adapter to play music, go to Start m e nu > Control Panel > Sound > Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.

Pair to mobile device

To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.
Activate Bluetooth on your phone and set it to search for new devices.
● iPhone Settings > Bluetooth > On
● Android Settings > Bluetooth: On > Scan for devices
NOTE *Menus may vary by device.
Select “PLT V6200 Series.” If necessary, enter four zeros (0000) for the passcode or accept the connection. Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE To enable caller name announcement, allow access to your contacts if your phone prompts you.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.

Pair USB adapter again

Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
Put your headphones in pair mode.
Put your Bluetooth USB adapter into pair mode by gently pressing and holding the pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.

Pairing is successful when you hear “pairing successful” and the Bluetooth USB adapter LED is solid blue.

Load software

NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality.

Download Plantronics Hub for Windows/Mac by visiting poly.com/software.
Download Plantronics Hub for iOS/Android by visiting poly.com/software, the App Store or Google Play.

Manage your headset settings with your computer or mobile device with Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android, respectively.

Plantronics Hub

| iOS and Android| Windows and Mac
---|---|---
Call control for softphones| available for some softphones|

X

Change headset language

| X| X
Update firmware| X|

X

Turn features on/off

| X| X
View user guide| X|

X

Battery mete

| X| X
Find MyHeadset| X|

Charge

It takes 90 minutes to fully charge your headset with the desk charger or micro USB cable. The LEDs turn off once charging is complete. Your headset has up to 10 hours of talk time.

NOTE Your headset will vibrate once to confirm that charging is in progress.

Check headset battery status

There are 3 ways to check the headset battery status. Choose:

Plantronics Hub for iOS/Android: check the home screen
Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or menu bar to view battery status
Slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.

Headset LED behavior while charging

Off

| Charging complete
---|---

⚫⚫⚫

| Battery high

⚫⚫

| Battery medium

⚫

| Battery low
| Battery critical

TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.

Fit

Try the 3 eartips to find which size fits you comfortably while blocking external noise.
Listen to music and select the eartip that gives you the most bass response.
You may prefer a different size eartip in each ear.

Replace eartips

Changing the eartips and locking them in place is easy. Left and right are indicated on the earbud and on the eartip.

To put the eartip on the earbud, hold the eartip loop, place it over the earbud and pull the eartip up and over the small tab on back of earbud to click it in place.
Ensure that you can’t see the tab and the eartip is locked in place.

The Basics

Power on/off	Slide the switch to power on or off.
Adjust the volume	Tap the Volume up or Volume down button.

Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Play or pause audio| Tap the Call button.
Track selection| Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track.
NOTE Functionality varies by application. May not function with web- based apps.
Fast forward/rewind| Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to rewind.
NOTE Functionality varies by application. May not function with web- based apps
Voice control| Siri, Google Now™, Cortana
Press and hold the Call button for 2 seconds until you hear the tone.
Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls
Make/Take/End Calls| Answer or end a call
Tap the Call button.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer new call.
Mute
While on an active call, tap the red Mute button.
Hold a call
Double-tap the Call button to put a call on hold. Tap the Call button again to answer an incoming call.
NOTE Up to 2 calls can be put on hold.
Switch between calls (flash)
Double-tap the Call button to switch between calls.
NOTE Flash functionality works only between calls of the same type. Flash does not work between mobile and softphone calls
Call back last call
Double-tap the Call button .
Answer calls from a second device
It’s easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired device.
To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

Interact with Microsoft softphone

For Microsoft Teams, tap the headset’s Call button to interact (application required).
For Skype for Business, press and hold the headset’s Call button for 2 seconds to interact (application required).
Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone

More Features

Select language

You can wirelessly change your headset language using Plantronics Hub software. Download: poly.com/software. Choose:

·With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/ Android
With your headset connected to your computer via USB adapter or cable, select headset language in Plantronics Hub for Windows/Mac USB adapter not included in all models.

Voice alerts list

Following is a list of common voice alerts. You can use Plantronics Hub to customize some of these alerts. Download Plantronics Hub at poly.com/software

“Answering call”
“Battery low”
“Battery high”
“Redialing last outgoing call”
“Incoming call”
“Mute on”
“No phone is connected”
“Pairing”
“Pairing incomplete”
“Pairing successful”
“Power on”
“Phone 1 connected”
“Recharge headset”
“Volume minimum”

Noise canceling

Active Noise Canceling (ANC) reduces unwanted noise.
Slide the switch to activate.
NOTE
You can select the amount of time that ANC stays on while your headset is idle. Manage settings in Plantronics Hub.

Online indicator

Your headset LEDs flash red to inform others that you are on a call. Manage settings in Plantronics Hub.

Change headset settings

You can manage your headset settings by using Plantronics Hub for Windows/Mac on your computer or Plantronics Hub for iOS/Android on your mobile device. Visit poly.com/software.

Settings that can be changed include:

Headset language
Answering call alert
Mute
Mute reminder
Firmware update
Streaming audio (A2DP)
HD Voice (wideband audio)
Caller ID on/off
Audio channel tone
Restore default settings
Find MyHeadset: clear event history

Recalibrate headset sound

Recalibrate your headset sound if your voice sounds muffled on a call or if callers hear your background noise.

Power off your headset for 10 seconds
Power on headset in a quiet environment

Caller Announcement (mobile phone only)

When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:

if your phone supports Phone Book Access Profile (PBAP)
if you granted access to your contacts during pairing process (for many mobile phones, this is preset out-of-the box and may not be necessary)
if the caller is stored in the phone’s contacts list

An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.

Update firmware

Keep your firmware up-to-date to improve performance and add new features to your headset.
Update your firmware using your computer or mobile device with Plantronics Hub for Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics Hub at poly.com/software. Choose:

Plantronics Hub for Windows/Mac: With your headset connected your computer, check Updates for available firmware update
Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings for available firmware update
While updating firmware:
Remove your headset from your ear. Do not use your headset or device until the update is complete.
Disconnect your headset from other devices such as phones, tablets and computers
Do not start a second update from a second device
Do not stream media on your smartphone
Do not answer or place a call

NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb feature in your smartphone’s settings while you update.

Headset recovery

If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the following steps:

Download and install Plantronics Hub for Windows/Mac at poly.com/software
Connect your headset to your computer using a USB cable
Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID) to complete the recovery Find your Product ID (PID). Choose:

Plantronics Hub app’s headset recovery instructions
Plantronics Hub app’s home screen

Troubleshooting

My eartips are not staying on the earbuds| Ensure that your eartips are securely attached to the earbuds. See Replace eartips.
---|---
When I use my headset with a softphone, the headset call control and mute buttons don’t work.| Check the following:

Make sure the softphone you are using is supported by viewing www.plantronics.com/softphonecompatibility.
If required to enable headset control (answer/end and mute) functionality, ensure you have Plantronics Hub for Windows/Mac installed. See Load software

The headset sound is not working as expected when connected to your computer.

During a call, nobody can hear me
During a call, I can’t hear anybody
Music is not coming through my headset
When I play music and a call comes in, the music is too loud or doesn’t pause

| To configure the headset sound on your computer, see Configure for media.
While on a call or playing media, I get interference and drops in sound.|

Your headset is configured for optimal performance during conference calls. Stereo telephony is on by default. To increase Bluetooth range, change the setting by going to Plantronics Hub > Settings > Wireless > Extended Range Mode.
For best audio reception, keep your phone on the right side of your body.

While on a call, others have trouble hearing me.

My voice sounds muffled or far away
Others hear my background noise

| See Recalibrate headset sound
The headset talk time is not accurate.| Charge the headset fully to reset the accuracy of the talk time prompts.
How do I interact with Microsoft Teams or Skype for Business?| For Microsoft Teams, tap the Call button to interact.

For Skype for Business, press and hold the Call button for 2 seconds to interact.
Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone

Does my Microsoft Teams-enabled headset work with other softphones?| Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone
When you configure another softphone, the Call button:

doesn’t interact with Teams
doesn’t go to Teams notifications
will not launch Cortana

NEED MORE HELP?

poly.com/support

Plantronics, Inc
345 Encinal Street Santa Cruz, CA 95060 United States

Plantronics B.V
Scorpius 171 2132 LR Hoofddorp Netherlands

© 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 210803-06 09.20