Allia Smart Thermostat SAT402ZB User Guide
- June 6, 2024
- Allia
Table of Contents
Smart Thermostat SAT402ZB
USER GUIDE
SAT402ZB | Smart thermostat
INS-SAT402ZB-EN-0121
THE 360° COMFORT EXPERIENCE
CONGRATULATIONS!
You’ve entrusted your home’s heating to the Allia smart thermostat. From this
point on, your family’s comfort is in your hands. Elegant, precise and
efficient, your new Allia smart thermostat will help you reduce your
electricity bill and ecological footprint while helping safeguard the
environment. Create your own home ecosystem and take full control of your
comfort with the Allia mobile app.
DESIGNED AND DEVELOPED FOR CANADA
Established in Quebec for over 35 years, Stelpro understands the special needs
of our climate as well as Canadians’ safety and environmental protection
concerns. By choosing Stelpro’s Allia, you are encouraging local innovation
and the development of energy-efficient products for a better future.
CONTENTS
4 COMPATIBILITY
4 WHAT’S IN THE BOX AND REQUIRED TOOLS
5 WARNING
6 BEFORE YOU GET STARTED
Where to set up your hub Where to install your thermostats
8 INSTALLATION
Turning the power off Attaching the mounting plate Connecting the electrical
wires Attaching the thermostat to the mounting plate Turning the power back on
11 THERMOSTAT INTERFACE
12 USE
Navigating the advanced menus Navigating the technical menus Adjusting the
setpoint temperature
14 CONNECTION
Allia hub
14
Connecting via the Allia app
14
Connecting via the Allia hub
15
Connecting to another Zigbee network 15
16 SETUP
Temperature display unit
16
6
Heating mode
16
7
Lobby mode
17
Keypad lock/unlock
17
Open window detection
17
8
Backlighting
18
8
Thermostat reset
18
9
19 TROUBLESHOOTING
10
10 21 TECHNICAL SPECIFICATIONS
22 WARRANTY
12 13 13
3
COMPATIBILITY
ELECTRIC BASEBOARDS
CONVECTORS
FAN HEATERS
WARNING: This thermostat is not compatible with:
· inductive load systems
· central heating systems
· resistive load systems:
– less than 150 W and 120 VAC /260 W and 208 VAC /300 W and 240 VAC
– greater than 2000 W and 120 VAC /3400 W and at 208 VAC /4000 W and at 240
VAC
See page 21 for the Allia thermostat’s detailed technical specifications.
WHAT’S IN THE BOX AND REQUIRED TOOLS
ALLIA THERMOSTAT
QUICK START GUIDE
CONNECTION CAPS (3)
MOUNTING SCREWS (2)
You will need a #2 Phillips screwdriver to install the thermostat.
4
WARNING
Before you get started, take a few minutes to read this guide and watch the
Allia thermostat’s step-by-step installation video to ensure a safe and easy
installation.
VIDEO : stelpro.com/allia
Before installing or using the thermostat, the homeowner and installer must
read and understand these instructions and keep them for future reference. The
manufacturer will assume no responsibility and the warranty will be void if
the installer or user does not follow them. Failure to follow these guidelines
could result in property damage, injury, burns, and potentially fatal electric
shock. Electrical connections must be made by a qualified electrician in
accordance with the electrical and building codes in effect in your area. 1 –
Connect the thermostat ONLY to a 120 VAC to 240 VAC power source and respect
the load limits. 2 – Protect the heating system with appropriate circuit
breakers or fuses. 3 – Clean the thermostat regularly to remove accumulated
dirt. DO NOT use liquid to clean the
ventilation openings of the thermostat. 4 – DO NOT install the thermostat in a
place where it could get wet or on an exterior wall. However,
you can install it on insulated interior walls. To avoid any risk of
overheating, leave a clearance of at least 30 cm (12 in.) around the
thermostat so that it is adequately ventilated. 5 – Also make sure not to
obstruct the ventilation grilles at the bottom and top of the thermostat
housing. Clogged grilles can cause the thermostat to overheat and interfere
with its operation.
WARNING: High voltage. Switch off the power before installation and
maintenance.
NOTE: Stelpro reserves the right to modify its product without notice to
improve its operation. Therefore, the instructions in this guide may not apply
exactly to your thermostat model. Refer to the Stelpro website for the most
recent documentation. Your product, including its LCD screen, name and
packaging, may also be different from the one presented in this manual.
5
BEFORE YOU GET STARTED
WHERE TO SET UP YOUR HUB
With a minimum amount of planning, you can optimize the Allia mesh network and
ensure good communication between devices. The hub allows you to manage the
Allia thermostats and other Allia-compatible connected objects in your home.
Install the hub in the most central location possible to boost communication
between the various rooms. The more Alliacompatible connected objects you have
in your home, the more they will act as Zigbee signal repeaters to allow good
communication between thermostats and connected objects.
HUB
THERMOSTATS
COMPATIBLE CONNECTED OBJECTS
6
WHERE TO INSTALL YOUR THERMOSTATS
1 – Install an Allia thermostat in every room where you want to control the
temperature. 2 – Install the thermostat about 1.5 m (5 ft) above the floor, on
an inside wall facing the heating
system. The thermostat must be placed on an electrical box. 3 – The space in
front of the thermostat must be completely clear for it to operate optimally.
Do not install the thermostat behind a piece of furniture or a curtain, for
instance.
WARNING: To avoid overheating, leave at least 30 cm (12 in.) clearance around
the thermostat to ensure adequate ventilation.
4 – To avoid inaccurate temperature readings, do not install the thermostat: |
near a window or door that leads outdoors. | in a place exposed to direct
light or heat from the sun, a lamp, a fireplace or any other heat source. |
near an air vent. | near pipes, concealed ducts or a chimney. | in a place
with poor air circulation, such as behind a door. | in an area with a high
dust concentration. | in a place where there are frequent drafts, such as the
top of a staircase.
1,5 m (5 ft)
7
INSTALLATION
WARNING: The thermostat must be installed by a certified electrician.
1
TURNING THE POWER OFF
To protect yourself against electric shock, switch off the power to the wires
at the electrical panel. Then, make sure the wires are no longer powered,
e.g., checking that the heating system remains off even when the setpoint
temperature is higher than the room temperature (mechanical thermostat).
2
ATTACHING THE MOUNTING PLATE
1 – Loosen the screw at the base of the Allia thermostat, without completely
removing it, until the thermostat and the mounting plate are no longer
attached. Slide the mounting plate down and away from the thermostat.
2 – Using the mounting screws provided (2), attach the Allia thermostat
mounting plate to the electrical box.
3 – Pass the power supply wires through the large opening in the centre of the
mounting plate.
NOTE: You can place the mounting plate to the left, centre or right of the
electrical box according to your needs (see image). Make sure that the
mounting plate is straight so that the thermostat is also straight.
8
3
CONNECTING THE ELECTRICAL WIRES
1 – Using the supplied connection caps,* connect the Allia thermostat wires to
those of the heating system and power supply wires according to the
corresponding connection diagram.
2 – Tighten the caps on the wires to make sure the connection is secure.
3 – Then, place all the wires in the electrical box.
For baseboards, convectors and fan heaters 3 CONNETORS UNIVERSAL CONNECTION
LOAD POWER
For baseboards, convectors and fan heaters
3 CONNETORS ALTERNATIVE CONNECTION
L1 Black L2/N Red LD Yellow
The direction of the connection is important since the
thermostat wires are polar.
LOAD POWER
For baseboards and convectors only 2 CONNECTORS CONNECTION
LOAD
WARNING: Improperly connected electrical wires are a fire hazard.
*If the power supply wires are made of aluminium, use CO/ALR connection caps instead (not supplied).
9
4
ATTACHING THE THERMOSTAT TO THE MOUNTING PLATE
1 – Make sure that the thermostat’s ventilation openings are clean and
unobstructed.
2 – Align the notch at the top of the thermostat with the notch on the
mounting plate.
3 – Then, place the thermostat on the mounting plate, taking care not to pinch
the wires between the device and the mounting plate.
4 – Tighten the screw at the base of the thermostat to hold it securely in
place.
5
TURNING THE POWER BACK ON
Restore power to the heating system and thermostat. Then, make sure that the
thermostat turns on. If the thermostat does not turn on, press one of its
buttons. The thermostat should turn on. If it does not, see “Troubleshooting”
on page 19.
The thermostat will display three (3) preferences that should be configured before use. See the “SETUP” section on page 16 for more details.
MENU 20 TEMPERATURE FORMAT
MENU 30 HEATING MODE
MENU 31 LOBBY MODE
If the temperature is below 0°C (32°F), the home screen will display “LO”. If the temperature exceeds 50°C (122°F), the display will display “HI”.
10
THERMOSTAT INTERFACE
The Allia thermostat’s three-button interface puts 360° comfort at your
fingertips.
ROOM TEMPERATURE OUTSIDE TEMPERATURE ADJUSTMENT BUTTONS | ADJUST THE SETPOINT
TEMPERATURE /
NAVIGATE ADVANCED MENUS CENTRAL BUTTON | ACCESS ADVANCED MENUS / CONFIRM
SELECTIONS IN ADVANCED MENUS
MEANING OF THE ICONS
ZIGBEE CONNECTION ESTABLISHED HEATING MODE HEATING INTENSITY DEVICE HAS
OVERHEATED
LOCKED KEYPAD LOW SETPOINT TEMPERATURE OR OPEN WINDOW DETECTION (FLASHING
ICON) ADVANCED MENU INDICATOR
11
USE
NAVIGATING THE ADVANCED MENUS
Here are the steps to access the advanced menus and their options:
1 – From the home screen, press the central button for three (3) seconds to
access the advanced menus. The first menu that appears is the Zigbee
connection menu.
2 – Press the central button again to go to the next menu. The current value
will flash, meaning that it can be changed.
3 – Use the buttons to choose another option from the displayed menu.
4 – After selecting an option, press the central button to confirm the
selection. The selected value flashes rapidly for two (2) seconds and is
displayed continuously once saved. Then, the thermostat automatically goes to
the next menu.
5 – Press the central button for three (3) seconds to exit the advanced menus
and return to the thermostat’s home screen.
NOTE: After 30 seconds of inactivity, the selected option will automatically be saved (except for options in Menu 10 Zigbee connection) and the thermostat will return to the home screen.
ADVANCED MENUS
MENU 10 |
ZIGBEE CONNECTION (OFF = NOT CONNECTED; ON = AUTOMATIC PAIRING; ZIGBEE CHANNEL NUMBER)
MENU 20 | TEMPERATURE FORMAT (°C OU °F)
MENU 30 | FAN HEATER HEATING MODE (ON OR OFF)
MENU 31 |
LOBBY MODE (ON OR OFF) DISPLAYED ONLY IF THE HEATING MODE IS SET TO FAN HEATER
MENU 40 | KEYPAD LOCK/UNLOCK (ON OR OFF)
MENU 50 | OPEN WINDOW DETECTION (ON OR OFF)
MENU 60 | BACKLIGHT INTENSITY WHEN THERMOSTAT IS INACTIVE (OFF, LO, HI)
MENU DEF | RESET TO DEFAULT
12
NAVIGATING THE TECHNICAL MENUS
Access the technical menus from the home screen by pressing the central button
for ten (10) seconds.
After three (3) seconds, the advanced menus will be displayed (menu 10).
Continue to press the button until the technical menus appear.
TECHNICAL MENUS
MENU T1 | THERMOSTAT VERSION MENU T2 | ZIGBEE VERSION MENU T3 | THERMOSTAT
CONTROL CODE
MENU I00 TO I17 | ZIGBEE INSTALLATION CODE MENU A0 TO A7 | MAC ADDRESS
ADJUSTING THE SETPOINT TEMPERATURE
By default, the setpoint temperature is set to 21°C (70°F). To change the setpoint temperature, use the buttons on the home screen.
The button will increase the setpoint temperature 0.5°C (1°F) at a time.
The button will lower the setpoint temperature by 0.5°C (1°F) at a time.
If the thermostat needs to activate the heating system to reach the setpoint temperature,
the
icon will indicate the intensity at which the heating system is operating.
The thermostat keypad must be unlocked (the icon will not appear on the
screen).
If the thermostat is part of the Allia ecosystem, the temperature will adjust
automatically if a scene or program for this thermostat launches.
13
CONNECTION
ALLIA HUB
To create your Allia network, you must connect your thermostats to the Allia
hub through its Zigbee network. Install all your thermostats before connecting
them. Make sure to connect the thermostat closest to the Allia hub first, and
then connect the other thermostats, progressively working away from the hub.
You may need to install other Allia-compatible thermostats or connected
objects to bypass obstacles or boost the Zigbee signal.
CONNECTING VIA THE ALLIA APP
To connect the thermostat to the Allia hub using the Allia app, your hub must
be connected to a Wi-Fi network.
1 – From the ALLIA app’s device page, click
+ to add a new device.
2 – Select the type of device you want to add by clicking on “Thermostat,
light, …”. The hub indicator light turns blue and flashes slowly.
3 – On the thermostat, go to menu 10 and select automatic connection (ON).
Once the thermostat is connected to the hub’s Zigbee network:
| the icon will appear on the thermostat’s home screen.
| the Allia app will indicate that the thermostat has been connected
successfully and the thermostat will appear in the app.
You can now replace the default name of each thermostat with a meaningful name
that is easier to recognize (e.g., Bathroom).
4 – Touch the central button to confirm the selection. The icon flashes quickly while the thermostat searches for the channel. The Zigbee channel will be displayed when the connection is established.
14
CONNECTING VIA THE ALLIA HUB
BUTTON
1 – Press the button on the hub; the indicator light on the hub will turn blue
and flash slowly.
2 – On the thermostat, go to menu 10 and select automatic connection (ON). The
will flash quickly while the thermostat searches for the channel.
The Zigbee channel will be displayed when the connection is established.
3 – When the icon disappears and you see °C (or °F) on the screen, press the
central button for three seconds. The display stops flashing and the room
temperature will be displayed. The will once again be visible in the upper
left corner.
4 – The connection process is complete. Repeat the procedure for each
thermostat.
CONNECTING TO ANOTHER ZIGBEE NETWORK
If you do not have an Allia hub, but your residence already has a Zigbee
network, you can connect the thermostat to this network. However, you will not
be able to use the Allia application or benefit from the Allia system’s
features.
1 – Set the thermostat controller to Zigbee connection mode.
2 – On the thermostat, go to menu 10 and select automatic connection (ON).
The icon flashes quickly while the thermostat searches for the channel. The Zigbee channel will be displayed when the connection is established.
3 – Press the central button the selection.
to confirm
Once the thermostat is connected to the Zigbee network, the icon will be displayed on the home screen.
NETWORK DETECTION
NO NETWORK DETECTED 15
CONNECTED ESTABLISHED
SETUP
The first time you start the thermostat, set up the three basic preferences.
The thermostat will display temperature format and heating mode options and
Lobby mode options if the heating mode is set to Fan Heater. You must also set
up the Zigbee connection if you want to connect your thermostat to an Allia
hub. Install all your thermostats before connecting them to the hub.
20
TEMPERATURE DISPLAY UNIT
By default, the temperature is displayed in degrees Celsius. You can also
display the temperature in degrees Fahrenheit. 1 – Go to menu 20. 2 – Use the
buttons to select °C or °F. 3 – Press the central button to confirm the
selection.
30 HEATING MODE
The heating mode corresponds to the type of heating system that the thermostat controls: baseboard/convector or fan heater.
1 – Go to menu 30.
2 – Use the buttons to select baseboard/convector mode (OFF) or fan heater mode (ON).
3 – Press the central button to confirm the selection.
When fan heater mode is selected, the on the thermostat’s home screen.
icon is displayed
16
31
LOBBY MODE
1 – Go to menu 31. 2 – Use the buttons to select Standard (Std) or
Lobby (LbY) mode. 3 – Press the central button to confirm the selection.
Lobby mode can only be selected if the heating mode is set to fan heater and
open window detection is disabled.
40
KEYPAD LOCK/UNLOCK
You can lock the thermostat keypad to prevent the setpoint temperature from
being changed by mistake. By default, the thermostat keypad is unlocked.
1 – Go to menu 40.
2 – Use the buttons to unlock (OFF) or lock (ON) the keypad.
3 – Press the central button the selection.
to confirm
When the keypad is locked, the icon is displayed on the thermostat’s home screen.
You can change a thermostat’s setpoint temperature via the Allia app even when its keypad is locked.
50
OPEN WINDOW DETECTION
The thermostat can detect if a window is open in the room where it is located.
The thermostat will then automatically adjust the setpoint temperature to 7°C
(45°F) to avoid heating the room unnecessarily.
This option is only available if Lobby mode is set to Standard.
1 – Go to menu 50.
2 – Use the buttons to turn open window detection ON or OFF.
3 – Press the central button the selection.
to confirm
17
60 BACKLIGHTING
By default, the thermostat screen lights up when you touch one of the buttons. You can deactivate this function or adjust the intensity of the backlighting.
1 – Go to menu 60.
2 – Use the buttons to turn OFF or change the backlight intensity to HI or LO.
3 – Press the central button the selection.
to confirm
DEF THERMOSTAT RESET
You can reset the thermostat to its default settings.
1 – Go to the Reset (DEF) menu.
2 – Use the buttons to select “Y” and revert to the default values.
3 – Press the central button the reset.
to confirm
The thermostat will reset. This process may take a few seconds.
WARNING: All settings will revert to their default values and the connection to the Zigbee network and hub will be deleted.
18
TROUBLESHOOTING
COMMON PROBLEMS
The following table lists the most common problems and alerts you may
encounter with your thermostat. If your problem is not listed in this table,
or if the proposed solution does not solve the issue, please visit our support
site or contact our customer service team:
www.stelpro.com/allia/support 1-844-STELPRO (783-5776) elec.tech@stelpro.com
PROBLEM
flashing flashing flashing LO HI
—
SOLUTION
The heating system is overheating. Inspect your heating system and replace it
if it is defective.
The thermostat has detected that a window is open. Close the window or
deactivate the open window detection. See page 17.
There is an issue with the thermostat’s Zigbee network. Reset the thermostat
and reconnect it to the hub. See page 18.
Room temperature is below 0°C (32°F). Heating will remain active until the
temperature reaches the setpoint temperature. LO disappears when the
temperature reaches 0°C (32°F).
Room temperature is above 50°C (122°F). Heating will remain inactive. HI
disappears when the temperature reaches 50°C (122°F).
The thermostat cannot measure the temperature (defective temperature sensor).
Replace the thermostat. NOTE: This alert may also be displayed temporarily
immediately after a reset. It should disappear automatically after about 10
seconds.
19
PROBLEM
The thermostat is hot.
The heating system is operating continuously even once the setpoint
temperature has been reached.
The heating is not operational even though the thermostat indicates otherwise.
The thermostat does not switch on after being installed.
The thermostat does not display the correct room temperature.
The fan heater switches on and off frequently.
The thermostat’s buttons do not respond, except for advanced menu access.
The thermostat does not connect to the Zigbee network.
SOLUTION
Even when the thermostat is operating normally, the thermostat housing can
become warm to the touch. This does not affect the thermostat’s efficiency or
operation.
Make sure the thermostat wires are properly connected (see page 9). NOTE: The
thermostat can also control low power heating to maintain the temperature once
the setpoint temperature has been reached.
Make sure the thermostat wires are properly connected (see page 9).
Make sure the thermostat wires are properly connected and that the caps are
tightened securely (see page 9). Make sure the circuit breaker allocated to
the heating system in the electrical panel is set to OFF. If the heating
system has a switch, make sure it is ON.
Make sure there are no drafts or heat sources near the thermostat.
Set the heating mode in menu 30 to ON.
The thermostat is locked. Deactivate lock mode.
Your thermostat may be too far away from another thermostat in the network.
Make sure that the thermostats that are located between the thermostat and hub
are installed and connected to the Zigbee network. Also, make sure that the
hub is in connection mode.
20
TECHNICAL SPECIFICATIONS
DEFAULT VALUES
Setpoint temperature Zigbee connection Temperature display format Heating mode Locking Open window detection Backlighting
21 °C (70 °F) Disconnected ° Celsius Electric baseboard Keypad unlocked Disabled Disabled
ELECTRICAL CHARACTERISTICS
Supply voltage Minimum load Maximum load
120 – 240 VAC, 60 Hz
Resistive only 150 W at 120 VCA, 60 Hz 260 W at 208 VCA, 60 Hz 300 W at 240
VCA, 60 Hz
Resistive only 2000 W at 120 VCA, 60 Hz 3400 W at 208 VCA, 60 Hz 4000 W at 240
VCA, 60 Hz
CONNECTIVITY
Zigbee
IEEE 802.15.4 protocol
TEMPERATURE DISPLAY
Actual measured temperature
0 °C to 50 °C (32 °F to 122 °F)
Temperature display increments 0.5 °C (1 °F)
Setpoint temperature
5 °C to 30 °C (41 °F to 86 °F)
Setpoint temperature increments 0.5 °C (1 °F)
STORAGE CONDITIONS AND USE
Storage temperature Operating temperature Relative humidity
-40 °C to 50 °C (-40 °F to 122 °F)
-20 °C to 50 °C (-4 °F to 122 °F) LCD monitor efficiency may decrease below 0°C (32°F)
5% to 95% without condensation
Energy Verified Only
21
WARRANTY
This device is guaranteed for three (3) years. If it stops working properly
during this period, please return it to the place you purchased it with a copy
of your invoice or contact our customer service department (with a copy of
your invoice on hand). For this warranty to
be valid, the device must be installed and used according to the guidelines
outlined in this guide. If the installer or user modifies the device in any
way, they will be held responsible for any damage resulting from this
modification. The warranty is limited to factory repair or replacement of the
unit and does not cover disconnection, transportation and installation costs.
NEED HELP?
CONTACT STELPRO CUSTOMER SERVICE.
WWW.STELPRO.COM CONTACT@STELPRO.COM
1-844-STELPRO
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