ALORAIR Storm Ultra Industrial Smart WiFi Commercial Dehumidifier Instruction Manual

Storm Ultra Industrial Smart WiFi Commercial Dehumidifier
Instruction Manual

STORM ULTRA DEHUMIDIFIER
INSTALLATION AND OPERATIONS MANUAL
– READ AND SAVE THESE INSTRUCTIONS –

Safety Notes

• The Storm Ultra dehumidifier must always be connected using a grounded electrical connection as required for all electrical appliances. The warranty is voided and all respond- sibility for the operation is transferred to the owner if non-grounded wiring is utilized.
• Your Storm Series dehumidifier must be maintained and serviced by qualified technicians. Storm dehumidifiers are intended for use only when the unit is installed in a level and upright position. Operating the unit in any other position could cause water to come in contact with the electrical components.
• Before moving the dehumidifier, turn o ffthe unit and allow the pump reservoir to empty (if the unit is already ff, press the “Purge” button to confirm drain reservoir is empty). After the pump has finished operation, unplug the power cord and relocate the unit to the desired position.
• If the inside of the machine has gotten wet for any reason, the unit should be opened and allowed to dry thoroughly before reconnecting it to electricity and restarting.
• For proper operation, neither the inlet nor discharge should be positioned against a wall. A minimum of 8″ clearance between the Storm and any obstruction is required.
• Do not insert any objects or fingers into the inlet or discharge.
• All work on the machine should be done with the unit o ffand unplugged.
• Do not spray water or cleaner directly on the exterior of the unit. Only use a damp cloth to clean the exterior and always unplug the unit first.
• Do not use the unit as a shelf or device to hang clothes as this could cause damage to the unit.
• Do not stand on the machine.

Introduction

Identification
Congratulations on purchasing a Storm Ultra dehumidifier! The Storm Ultra comes with an extended warranty plan. To ensure you are eligible, be sure to note the serial number and date of purchase. The serial number can be found on the data on the back of the unit.
Model Name: Storm Ultra
Serial Number:____
Date of Purchase:__
Customer Service
For additional questions concerning the operation fo your dehumidifier, please

• Contact your installing contractor
• Contact AllerAir Solutions:1-888-990-7469
  sales@alorair.com

Features

• 90 Pints Per Day
• High COP: 2.85 L/kWh
• Only 58 dBa
• Automatic Humidistat
• Built-in Pump with Overflow Protection
• Self Monitoring System
• Eco-Friendly R410A Refrigerant
• Easy Access to Internal Components
• Auto Restart After a Power Outage
• Unit Can be Ducted on the Outlet Side, If Necessary

How Your Storm Dehumidifier Works

The Storm Ultra dehumidifier utilizes its integral humidistat to monitor the conditioned space. Once conditions are outside the desired setpoint, the compressor energizes and air is drawn across an evaporator coil. The evaporator coil is cooler than the dew point of the air so water vapor will turn into liquid condensation. The air is then reheated through the condenser coil and distributed back into the room.

Electrical Supply

WARNING: Volts may cause serious injury from electric shock.
Power Supply:  115V, 60 Hz AC Only 1Phase
Outlet Requirement: 3-Prong, GFCI
Circuit Protector: 15Amp TimeD delay use r Circuit Breaker

1. Disconnect electrical power before servicing
2. Only plug the unit into a grounded electrical outlet
3. Do not use an extension cord
4. Do not use a plug adapter

Installation

Place the Ultra in your desired location. The inlet of the machine should be at least 8″ from any obstructions. If the unit has been transported in a horizontal position, allow it to
sit in an upright position for at least 30 minutes before operating
WARNING
Do not use dehumidifier in an environment where corrosive or high VOC materials are applied.

Unit Overview

Front View

Rear View

LCD Display Instructions

1. When the machine is powered on but not working:
(after power on, the buzzer makes a sound)

Boot display: The LOGO interface will disappear after 2 seconds. Enter the following interface

The machine displays when it is not working. (Power o ffstate but have electricity)

2. Main interface display of dehumidification state:
The following information is displayed when the machine is working:
000 JOB HRS:
Refers to the working time, which is defined as the time from starting up to shutting down, including the defrost time during the period, and the standby time after the humidity. The submenu has a reset function. If not, the working time shall be accumulated.
Total time 9999 hours, the largest cumulative to the largest automatically reset after the restart, and display units for hours. (round off).

000 LIFE HRS:
Refers to the total working time, i.e. the total working time (hours), which is in hours. (Press the mode key + select the confirmation key, and the total working time will be cleaned after 3 seconds.)
IN/OUT 00℉ 00% 00 gr / lb:
Indicates the temperature, humidity, and moisture content of the air inlet and outlet {GPP – grain per pound (gr/lb)}.
Set 00%:
Indicates set humidity.
If the main interface does not operate for 10 minutes, the screen will go out. Press any key to wake up.
Other icons light up or flicker when opened
The total working time is the accumulation of each working time (hours) in hours. (Press the mode key + select to confirmation key, and the total working time will be cleaned after 3 seconds.
3. Dehumidification status submenu interface display

1. Device name displayed on the screen: You can change the device name on the APP application.
   

2. “Indicates”: Do I need to clear out this time?”, press “>”if you need to clear. When the operation is completed, the working time of the main interface and the working time of this interface will be reset and started to be instant again. After accumulation (9999), clean up and round.
   

3. “Coil Temp 000℃ ”: Used to display the current temperature of the coil. When it is below zero, the “-” symbol is displayed in front. “-” is not required on zero.
   

4. Wi fihotspot: factory setting is “0FF”, press > to enable wi fihotspot and switch ON/OFF. The device can transmit data and receive APP commands. The icon flickers when connected to the main interface. After a successful connection, the icon displays normally.
   

5. 1. The power downtime is adjusted according to”>” and the power downtime increases from 3 to 20 minutes (3-5-10-15-20), which is the so-called stop time of the fan after shutdown, in order to better drain the water. Factory set for 3 minutes. (the other state of the fan is still 15 seconds.)
   2. The screen displays when you press shut down:
   Indicates: the fan is closed after a few minutes, and the standby page UNIT OFF is displayed after the fan is closed.
   

6. “Temp Units ℉/℃”： Used for temperature scale switching. Press the “>” button to switch ℉/℃, after switching the symbol of corresponding parts is also changing.
   

7. “MOISTURE CONTENT UNITS”： It is used to switch the unit of GPP value with moisture content. Press > to switch the Ib or Kg, after switch symbol of corresponding parts is also changing.
   

8. “Humidistat Setpoint 00%”: Used for setting dehumidification mode humidity. Press “>” to set the humidity. The adjustment range of humidity settings is between 25 and 80%. Each key rises or falls 5%, which can be recycled.
   When the setting is completed, do not operate for 5 seconds and begin to take effect. (Otherwise, the compressor will be shut down immediately after it is below ambient humidity at the time of setting.) Humidity below 25 percent “CO” mode recyclable. The main interface displays the set parameters.
   

4. Main interface frosting status display:
The machine will display this after defrost when running

When the machine is running normally, “Defrost SHUTDOWN IN 06:00” will occur in the interface after defrosting. Its defrost countdown use seconds as units. This screen displays only 3 seconds. Displays the previous interface and status after restoration. If it is the home screen, the frost icon will flash.

When the user is operating in the submenu, the machine is in the frosting state. At this point, the frosting interface displays 3 seconds and returns to the submenu program in the background countdown. When the user returns to the main interface without any operation, the frosting state is displayed in the main interface in the way of icon flicker.

5. The compressor on the waiting interface display
Compressor protection time not shown:

“Compressor ready IN 03:00” indicates: That the interface will be displayed when the compression is in a protected state. (including power-on and shutdown, the humidity rises immediately after the arrival of L0 HI, and the shutdown resumes immediately after the emergence of L0 HI). Displays the countdown in seconds.If the above situation does not occur within 3 minutes, it is not shown.

6. Water Pump working interface display
Compressor protection time not shown:

“Pump working countdown”: indicates: No matter in which working state and interface, as long as the pump works, this interface appears and counts down to 28  seconds. However, the interface only displays the previous working status and interface after 3 seconds. For example, after 3 seconds, there is a drainage icon on the main interface and it will flash until the drainage is finished.

7. Interface display in case of failure
Machine running time fault display:

Make fault judgment and take corresponding actions after starting up. Regardless of the state, the fault is executed first and the fault code is displayed on the interface. If there is a fault in the sub-menu operation, immediately return to this interface display fault (including defrosting state). (the fault is judged when the pump works, and the fault is displayed as usual, but the pump needs to complete the water pumping this time). Multiple faults can be displayed at the same time.

Description of fault display:

• Humidity sensor fault: when the humidity sensor unit fault or signal can not be transmitted, the fault is judged to be E1. The machine is out of operation (power on again after troubleshooting). The pump button can operate.
• Ambient temperature T≤2: When the sensor continuously detects the ambient temperature of inlet air T=2 degrees for 600 seconds, the fault is judged to be LO and the whole machine is stopped. Other values correspond to the temperature region operation. (recoverable). At this time, the interface cannot be operated. The pump button can be operated.
• Ambient temperature T≥45: When the sensor continuously detects the inlet air environment temperature T=45 degrees for 15 seconds, the fault is judged to be HI and the whole machine is stopped. Other values correspond to the temperature region operation. (recoverable). At this time, the interface cannot be operated. The pump button can be operated.
• When the compressor is started, if the coil temperature value detected is greater than or equal to (ambient temperature -3 degrees) for 30 minutes continuously, it is judged to be fluorine deficient (except defrosting), E5 is displayed, and the machine cannot be stopped for operation (it needs to be powered up again after troubleshooting). After the power is back on, the machine runs continuously for another 30 minutes for judgment. (the temperature probe is broken, the temperature needs to be minimal). The pump button can be operated.
• After the pump works for 28 seconds when the high water level is switched on, the E4 fault is judged when the high water level switch is switched on for 3 consecutive seconds, and the E4 fault is displayed. The machine stops and cannot be operated (the pump needs to be powered up again after troubleshooting). The pump can be operated.

Preparing the Unit for Use

Setup

1. Position the machine so there is a minimum of 8″ clearance for the back and sides, or directly to a specific location for spot dry. If the compressor didn’t remain vertical during transportation, wait a minimum of 30 minutes before turning the unit on.

2. The included drain line attaches to the unit via a quick connection fitting that is located on the base of the unit. The drain line should be routed to a suitable drain or outside. Since the unit has an integral drain pump, the drain line may go up vertically (no more than 15′) prior to reaching the final drain location.
   
   

3. Firmly insert the power cord into the socket on the back of the unit under the air outlet.

4. Turn on the dehumidifier and use the control panel to set up the dehumidifier as desired.

Optional Duct Installation

Ducting of the unit allows you to condition an adjacent room or focus the discharge to a specific area. The diameter for the supply/discharge ducting is 6″.Flexor layflat ducting
can be used for this purpose.

Maintenance and Repair

Exterior Cleaning

• Use a soft, slightly damp cloth to wipe the plastic body.
• Never spray the exterior directly with water or cleaner.

Filter Cleaning
The Ultra comes standard with a prefilter and MERV-8 filter, which are washable.
NOTE: The carbon filter and HEPA filter (optional accessories) are NOT washable. Replace as needed.

1. To access the filter, open the inlet grille:
   

2. You can clean the filter by vacuuming it or rinsing it with warm water (no soap or solvents). Always make sure the filter is dry prior to restarting the unit.
   

3. Place the filter back in the grille. Close the inlet grille.

Accessing Internal Components

WARNING Always unplug the unit prior to performing any maintenance.

1. Remove the screws from the side latches (one per side).
   

2. Undo the two latches on the base of the unit by pressing in the safety then opening the latch.
   

3. Lift open front housing.

Integral Pump Maintenance

NOTE: This pump requires routine maintenance that is not covered by your 1-year parts warranty. Only a defective pump will be repaired or replaced under the warranty. As with all pumps, preventative maintenance is necessary to prevent issues from dirt and slime that may accumulate in the drain system. This includes the drain pan, hose to the condensate pump, pump reservoir, pump head, float assembly, and discharge tubing
The pump is designed with quick connection construction, making it easy to access the pump and components for service and maintenance
To Remove Pump from Reservoir:

1. Unplug the unit.
2. Open the back housing as shown on page 12.
3. Remove the condensate tube from the pump.
4. Use the quick connect fittings to disconnect the main power and float switch electrical cables.
5. Use a flathead screwdriver to gently pry the pump o ffthe reservoir.

At least once per year, clean your pump system.
Basic Pump Cleaning:

1. Press the pump button (Purge) to drain any water from the reservoir.

2. Disconnect power to the dehumidifier.

3. Mix a 16 oz cleaning solution of one of the following: 1 oz bleach / 15 oz water or 4 oz white vinegar / 12 oz water. Pour the solution into the drain tray at the base of the coils.
   NOTE: If you get any cleaning solution on the coils, flush with water

4. Allow cleaning solution to soak for 15 minutes.

5. Reconnect power to dehumidifier.

6. Pour clean water into the reservoir so the pump activates twice (about 16-32 oz. water)

7. Repeat if needed or refer to Advanced instructions.

Advanced Pump Cleaning:

1. a. Use the manual pump button (Purge), to drain any water from the reservoir.
   b. Unplug the unit, and remove the pump from the reservoir (see page 13)
   c. Use a wet-dry vac or paper towels to remove any remaining water from the pump reservoir.

2. Fill the pump reservoir with a cleaning solution (15 oz water / 1 oz bleach or 12 oz water /4 oz white vinegar).

3. Reassemble the pump and use the manual pump button to flush the mixture through the discharge tubing.

4. Mix another batch of cleaning solution then pour it slowly into the drain pan under the evaporator coil and allow it to clean the hose from pan to pump. This process can be stopped when the pump energizes 1 time.
   NOTE: If you get any bleach/water mixture on coils, flush with water.

5. Pour sufficient clean water through the drain pan so that the pump activates twice (16-32 ounces).

6. Reassemble the unit and return it to operational status.

Cleaning the Coils
The coils on your dehumidifier also need to be cleaned once per year. To clean, simply spray with a self-rinsing, foaming coil cleaner (such as WEB Coil Cleaner).

Storing Your Dehumidifier

If you plan on storing your dehumidfier for an extended period of time:

1. Turn unit o ffand allow drying.
2. Manually drain pump reservoir.
3. Wrap and secure the power cord.
4. Clean the filter.
5. Store in a clean, dry environment.

Troubleshooting

plugged in
Power Outage| Reset power
No Airflow| Filter is Dirty| Clean the filter
Air lnlet or OutletisBlocked| Clear the blockage
Error Code: E1| HumiditySensoror  Communication Error| Check to ensure that the sensor wire is connected at both ends. if no issues are visible, the sensor may be faulty.
Error Code: E4| Problem with Pump| Verify that the pump is properly installed and functioning. If so, unplug the unit for two minutes, then restart.
Error Code: LO| Room Temperature is below 33.8°| Increase the room temperature so it is within operating range (above 33.8°F). If an error still displays, check the sensor.
Error Code: HI| Room Temperature is above o 105| Decrease the room temperature so it is within operating range (below 110   ). If the error still displays, check the sensor 105°F
E5 Error Code| Refrigerant Leak| Contact Your Installer for Assistance

Pump Alarm – Error Code E4

If an E4 code appears on the display:

1. Reset the unit by disconnecting the power cord and then reconnecting it.
   NOTE: The unit will not function until the code has been cleared.

2. Manually check to see if the pump is operational by pressing the drain button. Verify that the pump energizes and de-energizes properly. Additionally, check to see if any water purged from the system.

3. If you haven’t cleaned the system recently, check the discharge line for obstruction, then clean the balance of the pump system (see “Maintenance” section for details).

4. Replace the hoses and/or pump, if maintenance alone isn’t sufficient.

Warranty

All warranty benefits applies to the original owner only. Warranty cannot be transferred or assigned.

1 YEAR (FROM DATE OF PURCHASE): AlorAir Solutions warrants the dehumidifier will operate free of defects in workmanship and materials. At its discretion, AllerAir will repair or replace any malfunctioning components, free of charge (excluding transportation costs)
3 YEARS (FROM DATE OF PURCHASE): AlorAir Solutionswarrants the refrigeration circuit (compressor, condenser and evaporator) will operate free of defects in material or workmanship. At its discretion, AlorAir will replace defective parts, including factory labor or refrigerant. This does not include transportation.
5 YEARS (FROM DATE OF PURCHASE): AlorAir Solutions warrants the compressor, condenser, and evaporator will operate free of any defects in material or workmanship. At its discretion, AlorAir will repair or replace the defective parts. This does not include labor, transportation, or refrigerant.
CUSTOMER RESPONSIBILITIES: In order to take advantage of the warranty service, the customer must do the following:

1. Customer must provide normal care and maintenance (including, but not limited to cleaning filters, coils and pumps)
2. Removal and re-installation of the unit is the sole responsibility of the owner.
3. If the customer cannot return the unit to the certified repair center, all costs associated with freight shipment are borne by the customer. In addition, all duties related to freight shipments, including but not limited to palletizing, wrapping, labeling, and pickup are associated with the customer.
4. If shipped, the customer is responsible for all risks of loss or damage.

AllerAir Warranty Steps:

1. Oncegoodsarereceived, customers must log in www.alorair.com to fill out the warranty registration form and submit to AllerAir company. We will receive your purchasing and installation information and save it. If no warranty registration is sent to us, the warranty period will begin the day the shipment left the warehouse. Please be sure to record serial # and date of installation. You will need this information to receive the RA number.
2. If warranty service is necessary, customers must contact AlorAir Tech Support by sales@alorair.com or local technical service phone to receive a Return Authorization (RA number). Once an RA has been issued, customers should bring the unit to a certified repair center. AllerAir will arrange the shipping to bring the unit back to the AlorAir warehouse (at the expense of the customers) if customers are not available.
3. After the unit has been received by AlorAir (whether at a repair center or the warehouse), AlorAir will have an initial inspection. If it is determined to be an invalid warranty claim (see exclusions below), customers have to pay for all associated repair costs and shipping costs for units repair.
4. Customers can pick up the unit after repair at their own expense for shipping. Units will have rigorous testing before sending it back to customers
5. Customer a new unit within the same year warranty from the date of replacement.
6. After parts are repaired or replaced by AlorAir, the original warranty period continues to apply until meets its deadline.

Limited Warranty Exclusions

DAMAGE DUE TO THE FOLLOWING IS NOT COVERED UNDER WARRANTY

1. ACTS OF NATURE- INCLUDING BUT NOT LIMITED TO:
   •FLOODING
   •FIRE
   •WATER DAMAGE
   •HURRICANE/STORM DAMAGE

2. IMPROPER USAGE-INCLUDING BUT NOT LIMITED TO:
   •POOL/SPA/TUB APPLICATIONS
   •MISUSE, ABUSE, OR TAMPERING WHETHER INTENTIONAL OR ACCIDENTAL
   •IMPROPER INSTALLATION OR DESIGN
   •IMPROPER VOLTAGE
   •LACK OF NORMAL CARE
   •FAILURE TO FOLLOW INSTRUCTIONS

3. CORROSION

4. FREEZING

5. ANY ADDITIONAL COSTS DUE TO CHANGES IN LAWS OR BUILDING CODES

6. FREIGHT CHARGES

7. ANY COSTS DUE TO LOST PROFIT OR DELAY

8. DAMAGE TO PROPERTY

9. CAUSE BEYOND CONTROL

10. CONSUMABLE PARTS, INCLUDING BUT NOT LIMITED TO:
    •FILTERS
    •BATTERIES
    •POWER CORDS
    •VALVES
    •SWITCHES
    •RUBBER PARTS

11. DIRECT, INDIRECT, COLLATERAL, OR INCONSEQUENTIAL DAMAGES OF ANY KIND
    THE WARRANTIES AND LIABILITIES SET FORTH ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, IN LAW OR IN FACT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALORAIR SOLUTIONS ‘ TOTAL I ABILITY, REGARDLESS OF THE NATURE OF THE CLAIM SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. IF A PRODUCT OR COMPONENT IS REPLACED WHILE UNDER WARRANTY, THE APPLICABLE WARRANTY PERIOD SHALL NOT BE EXTENDED BEYOND THE ORIGINAL WARRANTY TIME PERIOD.
    THE FOREGOING SHALL CONSTITUTE THE TOTAL LIABILITY OF THE SELLER IN THE CASE OF DEFECTIVE PERFORMANCE OF ALL OR ANY OF THE EQU PAYMENT OR SERVICES PROVIDED TO THE BUYER. BUYER AGREES TO ACCEPT AND HEREBY ACCEPTS THE FOREGOING AS THE SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OR ALLEGED BREACH OF WARRANTY BY THE SELLER
    ANY DISHONESTY OR FRAUD IN  CONNECTION WITH ALORAIR SOLUTIONS WARRANTY THOROUGHLY VOIDS ALL WARRANTY POLICIES. ALORAIR SOLUTIONS EXPRESSLY RESERVES THE RIGHT TO PURSUE LEGAL ACTION IN THE EVENT OF DISHONESTY, FRAUD, OR ATTEMPTED FRAUD.

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