SONNET Echo 5 Thunderbolt 4 Hub User Guide

: June 6, 2024
: SONNET

Table of Contents

Echo 5 Thunderbolt 4 Hub Description
Using the Echo 5 Hub to Charge Your Notebook or Laptop Computer
Tips, General Information, Known Issues (contd.)
Contacting Customer Service
Documents / Resources
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)

Quick Start Guide
for Echo™ 5 Thunderbolt™ 4 Hub

THUNDERBOLT

Echo 5 Thunderbolt 4 Hub Description

1 – Computer/Charging Port
Connect your computer to this port using the included Thunderbolt 4 (40Gb/s) cable. If your laptop/notebook computer supports charging through a Thunderbolt port, this port delivers up to 85W of power.

2 – USB 3.2 Gen 2 (10Gbps) Charging Port
Connect a USB device to this port. Note that this port is USB Battery Charging 1.2–compliant; you may charge iOS devices (and other devices that charge via USB) connected to this port.

3 – Thunderbolt Link Indicator
With the hub switched on, this lights blue when the computer to which the hub is connected is on; the LED turns off when the computer is off or sleeping. Note that if the hub is connected to another Thunderbolt device instead of directly to a computer, other Thunderbolt devices connected between the computer and hub must also be powered on before this indicator will light.

4 – Power Indicator
This lights green when the Echo Hub is switched on and stays off when the hub is switched off. 5 – 20VDC Socket
Connect the included DC power adapter between this socket and the included power cord.

6 – Power Switch
This switches the hub on and off. When switched off, power is removed from all ports and the hub will not charge a connected computer or phone.

7 – Thunderbolt Peripheral Ports
Connect Thunderbolt or USB peripheral devices (including monitors) to these ports using appropriate cables or adapters.

Preparing to Use the Hub With a Mac Computer
The standard drivers required to support the Echo 5 Hub are installed as part of macOS 11.2 and later; there are no preparation steps.

Preparing to Use the Hub With a Windows Computer
Windows computers require the latest BIOS and Thunderbolt drivers to support this product; check with your computer manufacturer for updated information. The first time you connect the Echo 5 Thunderbolt 4 Hub to your computer and Approve Thunderbolt™ Devices window will appear. From the drop-down menu select Always Connect, and then click OK.

Using the Echo 5 Hub to Charge Your Notebook or Laptop Computer

Apple computers with Thunderbolt/USB4 ports or Thunderbolt 3 ports, and PC laptops with Thunderbolt 4 ports may be charged via the Echo 5 hub’s Computer/Charging port (Power Delivery charging), which provides a maximum of 85W of power.
Windows laptops with AC power adapters rated at greater than 85W may display a Power Manager alert when the hub (but not the computer’s power adapter) is initially connected to the computer. This is normal.
Laptops with AC power adapters rated greater than 85W will accept 85W power from the hub (when it is turned on), but may slowly discharge; connecting bus-powered storage to a laptop will draw additional power that may affect the charging (discharging) rate. When sleeping, any connected computer that supports Thunderbolt charging will be charged to 100%.

Tips, General Information, Known Issues
Connecting Thunderbolt Peripheral Devices The hub includes four Thunderbolt ports; the front port is reserved for connection to your computer, while the three on the back support connection of up to five additional Thunderbolt peripheral devices (three directly, with two more through daisy-chain connection).

Hot Plugging the Echo 5 Hub
You may connect and disconnect the Hub while the computer is on.
If you have anything connected to the hub; such as storage devices, cameras, card readers, etc., follow proper procedures for ejecting (unmounting) those devices before unplugging the hub from the computer.

Not All Computers’ Thunderbolt Performance is Equal
When using the hub with the 2017 MacBook Pro 13-inch model with four Thunderbolt 3 ports, you should connect the hub to one of the ports on the left side of the computer. The right side ports use an x2 (2 lanes) implementation of Thunderbolt 3 that limits PCIe bandwidth to 20Gbps (up to 1,400 MB/s).

Thunderbolt Cable Compatibility
You may use Thunderbolt 3 (40Gbps) or Thunderbolt 4 cables with Thunderbolt 4 or Thunderbolt 3 peripherals without any compromise.

Tips, General Information, Known Issues (contd.)

Display Support
Although this hub supports the connection of up to two displays via the Thunderbolt ports, the number of displays supported, as well as specific resolutions and standards supported are dependent on the connected computer, its GPU, and its OS software. Note that when used with an M1 MacBook Air, MacBook Pro, or Mac mini ® with two Thunderbolt/USB4 ports, only one display can be connected to the hub. For more information, see https://www.sonnettech.com/support/ downloads/manuals/Thunderbolt_4_Hub_Compatibility.pdf

Contacting Customer Service

Before contacting Customer Service, please check the Sonnet Web site (www.sonnettech.com) for the latest updates and files. Email requests generally receive the fastest responses and are usually processed within a 24-hour period during normal business hours, excluding holidays. When you contact Customer Service, please have the following information available:

Product name
OS version
A System Report (macOS) or a Microsoft System Information MSINFO32 (Windows) report (Windows), along with a description of the issue(s) you are encountering with your device.

If further assistance is needed, contact Sonnet Customer Service at:
E-mail: support@sonnettech.com
Tel: 1-949-472-2772
(Monday–Friday, 9 a.m.–5 p.m. Pacific Time, excluding holidays)

Japan Customers
Contact Sonnet Customer Service Japan at:
E-mail: jp.support@sonnettech.com

©2021 Sonnet Technologies, Inc. All rights reserved. Sonnet, SONNETTECH, the Sonnettech logotype, and Echo are trademarks of Sonnet Technologies, Inc. iOS, Mac, the Mac logo, MacBook Air, MacBook Pro, Mac mini, and macOS are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications are subject to change without notice. QS-ECHO-HB5-T4-E-C-042621.