SONNET TECH Echo 11 Thunderbolt 4 HDMI Dock User Guide

SONNET TECH Echo 11 Thunderbolt 4 HDMI Dock

Product Information

The Echo 11 Thunderbolt 4 HDMI Dock is a versatile docking station that provides Thunderbolt 4 peripheral ports, USB4 ports, and a Gigabit Ethernet port. It is compatible with computers and iPad Pro devices that have a Thunderbolt 3 or Thunderbolt 4 port. The dock supports high-speed data transfer rates of up to 40Gbps and can charge your computer using the included Thunderbolt 4 cable or a Thunderbolt 3 cable. It also features a Combo Audio Jack for audio input and output.

Product Usage Instructions

1. Ensure that your computer or iPad Pro has a Thunderbolt 3 or Thunderbolt 4 port.
2. Visit the Sonnet website at https://www.sonnettech.com/support/kb/kb.php.
3. Navigate to the Echo 11 Thunderbolt 4 HDMI Dock section and click on the “Manual” link.
4. Download and review the Echo 11 Thunderbolt 4 HDMI Dock Quick Start Guide to check for any updated information.
5. Connect the included Thunderbolt 4 cable or a 0.8-meter or shorter 100W Thunderbolt 3 cable between the Computer/Charging port on the front of the Echo Dock and a Thunderbolt port on your computer or iPad Pro. Note that cables or computer ports marked with a generic USB icon or USB + Charging Port icon are not compatible.
6. To charge your computer using the dock, simply connect it to the Echo Dock using the Thunderbolt cable.
7. If you are using macOS and want to enable the Combo Audio Jack, follow these steps:
8. Connect headphones or a headset to the Combo Audio Jack on the Echo Dock.
9. From the Apple menu, select System Preferences.
10. In the System Preferences window, click “Sound”.
11. In the Sound preferences window, click the “Output” tab and select “Realtek USB2.0 Audio”.
12. If you want to enable audio input through the Combo Audio Jack, click the “Input” tab and select “Realtek USB2.0 Audio”.
13. To configure the Gigabit Ethernet port on the Echo Dock, connect it to your computer and network infrastructure.
14. For additional tips, known issues, and general information, refer to the documentation available on the Sonnet website.
15. If you need customer service or support, visit the Sonnet website for the latest updates and contact information.

Please note that the product complies with FCC and EU regulations for electromagnetic interference.

You Should Have
The following items should be included in your product package:

• Sonnet Echo 11 Thunderbolt 4 HDMI Dock
• Power adapter
• Power cord
• Thunderbolt 4 (40Gb/s) cable
• Quick Start Guide

Compatibility

Mac® Compatibility

• macOS® 11+
• M1/M2 series Mac computer
• Intel® Mac with Thunderbolt 3 ports

iPad® Compatibility

• iPad Pro® tablet with a Thunderbolt port

Windows® Compatibility

• Windows computer with a Thunderbolt 4 port or USB4 port*
• Windows computer with an 8th generation or later Intel CPU plus a Thunderbolt 3 port

Required Drivers — All Compatible Computers/iPad Pro
The standard drivers required to support the Echo 11 dock are installed as part of macOS 11 and later; Windows 11 and 10, and iPadOS®.

Support Note:
This document was up to date at the time of printing. However, changes to the hardware or software may have occurred since then check the Sonnet Web site for the latest documentation.

1. Go to https://www.sonnettech.com/support/kb/kb.php
2. Navigate to and click the Echo 11 Thunderbolt 4 HDMI Dock link.
3. Click the Manual link.
4. Click the Echo 11 Thunderbolt 4 HDMI Dock Quick Start Guide [English] link, and then check the document version information. If the version listed is later than this document (revision A), click the Download Now button for the latest version.

When connected to a USB4 Windows host, this dock’s Thunderbolt 4 peripheral ports become USB4 ports with the same functionality as the host computer USB4 port — which may support one display or two; which may connect at 20Gbps or 40Gbps; and/or which may or may not support PCIe tunneling.

Product Description

1. SD™ 4.0 Card Slot
   This slot reads SD, SDHC™, and SDXC™ memory cards. Insert cards label-side up.

2. USB 3.2 Gen 2 (10Gbps) Type A Charging Port
   Connect a USB device to this port. Note that this port is USB Battery Charging 1.2–compliant; you may charge iOS® devices (and other devices that charge via USB) connected to this port.

3. Combo Audio Jack
   Connect headphones or a headset.

4. Computer/Charging Port
   Connect your computer or iPad to this port using the included Thunderbolt 4 cable. For laptop/notebook computers (and iPad Pro tablets) that support charging through a Thunderbolt port, this port delivers up to 100W of power.

5. Power Indicator
   This lights green when the Echo dock is switched on, and stays off when the dock is switched off.

6. Thunderbolt Link Indicator
   With the dock switched on, this lights blue when the computer to which the dock is connected is on; the LED turns off when the computer is off or sleeping. If the dock is connected to another Thunderbolt device instead of directly to a computer, devices connected between the computer and dock must also be powered on before this indicator will light.

7. Power Switch
   This switches the dock on and off. When switched off, power is removed from all ports and the dock will not charge a connected computer or phone, etc .

8. 20VDC 6.75A Socket
   Connect the included DC power adapter between this socket and the included power cord.

9. HDMI 2.0 Port
   Connect an HDMI display to this port.

10. Thunderbolt Peripheral Ports
    Connect Thunderbolt or USB peripheral devices (including monitors) to these ports using appropriate cables or adapters.

11. 2.5 Gigabit Ethernet Port
    Supports 2.5 Gb/s, 1 Gb/s, and 100 Mb/s link speeds. Connect to a switch or router using Cat 5e or better unshielded twisted pair (UTP) cable with RJ45 connectors. The left (green) LED lights up to indicate an Ethernet link, while the right (orange) LED flashes to indicate network activity.

12. USB 3.2 Gen 2 (10Gbps) Type A Ports
    Connect USB devices to these ports.

Connecting the Dock to Your Computer

Connect the included Thunderbolt 4 cable (or 0.8-meter or shorter 100W Thunderbolt 3 (40Gbps) cable) between the Computer/Charging port on the front of the Echo Dock and a Thunderbolt port on your computer or iPad Pro. Note that cables or computer ports marked with a generic USB icon or USB + Charging Port icon are NOT compatible.

Using the Echo Dock to Charge Your Computer

• Compatible laptop/notebook computers may be charged via the Echo dock’s Computer/Charging port (Power Delivery charging), which provides up to 100W of power.
• Windows laptops with AC power adapters rated at greater than 100W may display a Power Manager alert when the dock (but not the computer’s power adapter) is initially connected to the computer. This is normal.
• Laptops with AC power adapters rated greater than 100W will accept up to 100W power from the dock, but may slowly discharge; connecting bus-powered storage to a laptop will draw additional power that may affect the charging (discharging) rate. When sleeping, any connected computer that supports Thunderbolt charging will be charged to 100% as long as the Echo dock is switched on.

Enabling the Combo Audio Jack—macOS

1. Connect headphones or a headset to the Combo Audio Jack.
2. From the Apple menu, select System Preferences.
3. In the System Preferences window, click Sound. In the Sound preference window, click the Output tab, and then select Realtek USB2.0 Audio. If you wish to enable the audio input through Combo Audio Jack, click the Input tab, and then select Realtek USB2.0 Audio.

Gigabit Ethernet Port Configuration Information
With the Echo 11 connected to your computer and network infrastructure, configure the dock’s network settings.

• Mac Users: Use System Preferences’ Network preferences panel. The dock’s Ethernet port will be identified as USB 10/100/1G/2.5G LAN.
• Windows Users: Use Windows Device Manager, Network Adapters category. The dock’s Ethernet port will be identified as Realtek USB 2.5GbE Family Controller.

Tips, Known Issues, and General Information

• Connecting Additional Thunderbolt Peripheral Devices The dock includes three Thunderbolt 4 ports; the front port is reserved for connection to your computer, while the two back ports support connection of up to five additional Thunderbolt peripheral devices (two directly, with three more through daisy-chain connection).

• Hot-Plugging the Echo 11 Dock
  You may connect and disconnect the dock while the computer is on. If anything is connected to the dock such as storage devices, or a card is inserted into the SD slot, follow proper procedures for ejecting (unmounting) those devices before unplugging the dock from the computer.

• Not All Computers’ Thunderbolt Performance is Equal
  When using the dock with Thunderbolt 3 Windows computers, be aware that some use an x2 (2 lane) implementation of Thunderbolt 3 that limits PCIe bandwidth to 20Gbps (up to 1,400 MB/s). All Thunderbolt 4 computer ports support PCIe x4.

Thunderbolt Cable Compatibility
You may use 0.8-meter or shorter Thunderbolt 3 (40Gbps) cables (or any Thunderbolt 4 cable) with Thunderbolt 4 or Thunderbolt 3 peripherals without any compromise in performance.

Display Support

Although this dock supports the connection of up to two displays (two through the Thunderbolt ports, or one through the HDMI port plus one through a Thunderbolt peripheral port), the number of displays supported (as well as specific resolutions and standards supported) is dependent on the connected computer, its GPU, and its OS software.

Note that when used with an M1 or M2 MacBook Air, MacBook Pro, or Mac mini with two Thunderbolt/USB4 ports, only one display can be connected to the dock. For more information, see https://www.sonnettech.com/support/downloads/manuals/Thunderbolt_4_Dock_Compatibility.pdf.

• 2.5 Gb/s and 1 Gb/s Ethernet Link Speeds Support Requirements
  The Echo Dock only supports a 2.5 Gb/s Ethernet link speed when used with NBASE-T compatible (multi-Gigabit) switches, routers, and other devices and connected via CAT 5e (or better) cabling. Multi-Gigabit-compatible equipment is not required for 1 Gb/s and lower link speed support.

FCC Compliance

Echo 11 Thunderbolt 4 HDMI Dock complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, AND this device must accept any interference received, including interference that may cause undesired operation.

EU Compliance
Sonnet Technologies, Inc. hereby declares that this device is in compliance with Directive 2014/30/EU.

Contacting Customer Service

Before contacting Customer Service, please check the Sonnet website (www.sonnettech.com) for the latest updates and files. Email requests generally receive the fastest responses, and are usually processed within a 24-hour period during normal business hours, excluding holidays. When you contact Customer Service, please have the following information available:

• Product name
• Computer model
• A System Report (macOS) or a Microsoft System Information MSINFO32 (Windows) report (Windows), along with a description of the issue(s) you are encountering with your device

If further assistance is needed, please contact Sonnet Customer Service at:

• E-mail: support@sonnettech.com
• Tel: 1-949-472-2772
  (Monday–Friday, 9 a.m.–5 p.m. Pacific Time, excluding holidays)

Japan Customers
Contact Sonnet Customer Service Japan at:
E-mail: jp.support@sonnettech.com.

©2023 Sonnet Technologies, Inc. All rights reserved. Sonnet, SONNETTECH, the Sonnettech logotype, and Echo are trademarks of Sonnet Technologies, Inc. iOS, iPad, iPadOS, iPad Pro, Mac, the Mac logo, MacBook Air, MacBook Pro, and macOS are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without notice.

QS-ECHO-DK11H-T4-E-A-020623.

References

• Sonnet Technologies
• Sonnet Technologies
• Sonnet Support

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