plantronics Voyager 3200 UC Bluetooth Headset System User Guide

: June 6, 2024
: Plantronics

plantronics Voyager 3200 UC Bluetooth Headset System User Guide

Headset overview

Headset overview
Icons description

Be safe

Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.

Charge case overview

Charge case overview
Icons description

It takes 90 minutes to fully charge the charge case. When fully charged, the charge case provides an extra 10 hours of battery life for the headset.

The optional Bluetooth USB adapter is stored in the charge case.

Charge case

Charge

It takes 90 minutes to fully charge the headset. The indicator light turns off once charging is complete.

TIP To reset the accuracy of the talk time prompt, deplete the headset battery then charge fully.

Micro USB cable

Headset LED behavior while charging with micro USB cable

Off: Charging complete
Battery high
Battery medium
Battery low
Battery critical

Check headset battery status

There are several ways to check your headset battery status.

Wearing the headset, tap the Call button and listen to the voice alert.
When not wearing the headset, tap the Call button and observe the headset LEDs.
Check Plantronics Hub home screen.

Use the charge case

A fully charged case can supply an additional 10 hours of headset talk time. It takes 90 minutes to fully charge the charge case. It takes 2 hours to fully charge the headset and charge case together.

IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1 minute. The LED’s flash when charging.

Check the charge case or headset battery status by touching/swiping either the case or headset icons. The LEDs indicate the battery status.

Charge case

Battery status LEDs for charge case and headset

Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset

Fit

Adjust the fit

The loop of the gel eartip tucks into the back curve of your ear for a stable fit.

With the headset powered off, replace the eartip with an alternate size if it feels loose or tight in you ear.
To adjust the fit, rotate the eartip on the headset or add the optional clip-on earloop.

NOTE *Using clip-on earloop may decrease sensor sensitivity. Turn off sensors for better performance.

Pair

NOTE If your phone supports Near Field Communication (NFC), go to NFC pairing.

Bluetooth pairing

Wearing your headset, power it on. You hear “pairing” in the default language. The headset LED flashes red and blue.
Activate Bluetooth® on your phone to search for new devices.
- iPhone > Settings > Bluetooth > On*
- Android > Settings > Bluetooth > On > Scan
  NOTE Menus may vary by device.
Select “ PLT V3200 Series.” If necessary, enter four zeros (0000) for the passcode or accept the connection. Once successfully paired, you hear “pairing successful.”

Use with computer

Your Bluetooth USB adapter comes pre-paired to your headset.

Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
The USB adapter LED flashes blue and then turns solid blue to indicate the headset is connected to the USB adapter. If you are wearing your headset you will hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter will flash blue. When not on a call the LED will be solid blue.
OPTIONAL Load Plantronics Hub for Windows and Mac by visiting plantronics.com/software. This will allow you to customize your headset behavior through advanced settings and options.

Configure for media

Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some additional configuration.

Windows

To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.

USB Bluetooth adapter

USB LEDs	What they mean
Red and blue flashes	Pairing
Solid Blue	Pairing successful; Connected
Blue flashes	On a call
Solid red	Mute active
Purple flashes	Streaming music/media from computer

Pair USB adapter again

Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
Put your headphones in pair mode.
Put your Bluetooth USB adapter into pair mode by gently pressing and holding the pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.

Pairing is successful when you hear “pairing successful” and the Bluetooth USB adapter LED is solid blue.

NFC pairing

Ensure NFC is on and your phone’s display is unlocked.
Tap and hold the headset to the phone’s NFC tag location until NFC pairing completes. If necessary, accept the connection.

NOTE The headset’s NFC tag is located on the top of the headset. Phone NFC tag locations vary.

NFC pairing

Pair mode

With your headset powered on, press and hold the Call button until you hear “pairing.”

Load software

NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality.

Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store or Google Play.

Manage your headset settings with your computer or mobile device with Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android, respectively.

Plantronics Hub	iOS and Android	Windows and Mac
Call control for softphones	available for some softphones	X
Change headset language	X	X
Update firmware	X	X
Turn features on/off	X	X
View user guide	X	X
Battery meter	X	X
Find MyHeadset	X

The Basics

Headset overview

Make/Take/End Calls

Answer a call

Choose:

Put on the headset to answer call, or
Say “answer” after call is announced, or
Tap the Call button

Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer new call.

End a call
Tap the Call button to end current call

Reject a call
Choose

Say “ignore” after call is announced, or
Press Call button for 2 seconds

Redial last outgoing call
Double-tap the Call button.

Mute
During a conversation, press the Mute button. You hear “mute on” or “mute off.”

Mute reminder
If mute reminder is on, an alert repeats when you speak to remind you that mute is activated. Customize your settings in Plantronics Hub.

Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen.

An incoming caller name is announced:

if your phone supports Phone Book Access Profile (PBAP)
if you granted access to your contacts during pairing process (for many mobile phones, this is preset out-of-the box and may not be necessary)
if the caller is stored in the phone’s contacts list

An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.

Voice control

Siri, Google Now™, Cortana When not on a call, press and hold the Voice button for 2 seconds until you hear the tone. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

Adjust the volume

Toggle the Volume button up (+) or down (–) during a call or while streaming audio. While not on a call or streaming audio you can toggle the Volume button to adjust the volume level for Caller Announce and other voice prompts.

Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Play or pause streaming audio

When not on a call, press the Play/Pause button for 2 seconds to either pause or resume playback of streaming audio.

NOTE You must pause your streaming audio before you use your headset’s voice commands to initiate an outbound call with your headset (call back or voice dial).

NOTE If you power off the headset or go out of phone range while streaming audio, your headset will not play/pause the stream upon reconnecting until you manually resume streaming with your phone.

Use sensors

Smart sensors respond when you put on or take off your headset. Customize with Plantronics Hub. Below describes default settings.

With active sensors| putting on the headset will:| taking off the headset will:
---|---|---
Mobile/softphone call| answer the call| keep call in headset
Music/media| resume music/media (if playing previous to taking off)| pause music/media (if playing)
Lock headset| unlock the Call button| lock the Call button to avoid accidental calls

NOTE *Functionality varies by application. May not function with web- based apps.

Reset sensors
You may need to reset the sensors if they are not working as expected.

To reset your sensors, connect the headset directly to your computer’s USB port, and place it, with the eartip up, on a flat non-metallic surface for more than 10 seconds.
Reset sensors

Disable sensors

You can disable your headset smart sensors several ways:

Manage sensors through Plantronics Hub software
Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue

NOTE Sensors cannot be disabled while streaming audio.

More Features

Select language

You can wirelessly change your headset language using Plantronics Hub software. Download: plantronics.com/software. Choose:

With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/ Android
With your headset connected to your computer via USB adapter or cable, select headset language in Plantronics Hub for Windows/Mac USB adapter not included in all models.

Voice alerts list

Following is a list of common voice alerts. You can use Plantronics Hub to customize some of these alerts. Download Plantronics Hub at plantronics.com/software

“Answering call”
“Battery low”
“Redialing last outgoing call”
“Incoming call”
“Mute on/mute off”
“No phone is connected”
“Pairing”
“Pairing incomplete, restart headset”
“Pairing successful”
“Power on/off”
“Phone X connected/disconnected”
“Recharge headset”
“Smart sensors on/off”
“Battery high”
“Volume maximum/minimum”

Modify the answer/ignore voice commands

Enable or disable the answer/ignore voice commands using Plantronics Hub. Visit plantronics.com/software.

Use two phones

Multipoint technology lets you pair a second phone and answer calls from either phone.

Once you have paired your two phones, it’s easy to answer calls from either phone.

When on a call, you will hear a ringtone notification of the incoming call from the second paired phone. To answer a second call from the other phone, you must end the current call (tap Call button) so the new call automatically answers.

If you choose to not answer the second call, it will go to voicemail

Change headset settings

You can manage your headset settings by using Plantronics Hub for Windows/Mac on your computer or Plantronics Hub for iOS/Android on your mobile device. Visit plantronics.com/software.

Settings that can be changed include:

Headset language
Answering call alert
Mute
Mute reminder
Smart sensors
Firmware update
Streaming audio (A2DP)
HD Voice (wideband audio)
Caller ID on/off
Call answer/ignore
Audio channel tone
Restore default settings
Find MyHeadset: clear event history

Update firmware

Keep your firmware up-to-date to improve performance and add new features to your headset.

Update your firmware using your computer or mobile device with Plantronics Hub for Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics Hub at plantronics.com/software. Choose:

Plantronics Hub for Windows/Mac: With your headset connected your computer, check Updates for available firmware update
Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings for available firmware update While updating firmware:
Remove your headset from your ear. Do not use your headset or device until the update is complete.
Disconnect your headset from other devices such as phones, tablets and computers
Do not start a second update from a second device
Do not stream media on your smartphone
Do not answer or place a call

NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb feature in your smartphone’s settings while you update.

Headset recovery

If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the following steps:

Download and install Plantronics Hub for Windows/Mac at plantronics.com/software
Connect your headset to your computer using a USB cable
Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
- Plantronics Hub’s headset recovery instructions
- Plantronics Hub’s home screen

Troubleshooting

Callers can’t hear me.

Ensure headset is paired and connected to your phone.
On your smartphone, check audio source to make sure that the audio is directed to the headset and not another audio output.
Reposition headset on your ear as the sensors may not be detecting it is on.
Reset your sensors to recalibrate them. See Reset sensors.
Disable your sensors as they may be incompatible with your specific ear shape.
Using your clip-on earloop may decrease sensor sensitivity. Turn off sensors for better performance.
Disable HD Voice (Wideband Audio) with Plantronics Hub application as this setting may be incompatible with your phone.

I can’t hear callers or music.

Ensure headset is paired and connected to your phone.
On your smartphone, check audio source to make sure that the audio is directed to the headset and not another audio output.
Reposition headset on your ear as the sensors may not be detecting it is on.
Reset your sensors to recalibrate them. See Reset sensors.
Disable your sensors as they may be incompatible with your specific ear shape.
Using your clip-on earloop may decrease sensor sensitivity. Turn off sensors for better performance.

My headset will not achieve 6 hours of talk time after it is fully charged.

Ensure headset is paired and connected to your phone.
Disable HD Voice (Wideband Audio) which uses more power.
Completely discharge your headset’s battery then give it a full charge.
Some phones have less efficient Bluetooth connections and will not allow for an optimal talk time of 6 hours. The talk time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns.