Tcl Communication H120 GSM/UMTS/LTE Mobile phone Instruction Manual
- June 6, 2024
- Tcl Communication
Table of Contents
Safety and Precautions
**SAR** This product meets applicable national SAR limits of 1.6 W/kg. The
specific maximum SAR values can be found in the Radio waves section.
When carrying the product or using it while worn on your body, either use an
approved accessory such as a holster or otherwise maintain a distance of 15 mm
from the body to ensure compliance with RF exposure requirements. Note that
the product may be transmitting even if you are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen to high volume levels for
long periods. Exercise caution when holding your phone near your ear while the
loudspeaker is in use.
Safety and use ……………….
We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.
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TRAFFIC SAFETY:
Given that studies show that using a phone while driving a vehicle constitutes real risk, even when the hands-free kit is used (car kit, headset…), drivers are requested to refrain from using their phone when the vehicle is not parked. Check the laws and regulations on the use of wireless phones and their accessories in the areas where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain areas.
CONDITIONS OF USE:
-
You are advised to switch off the phone from time to time to optimize its performance;
-
Remember to abide by local authority rules of mobile phone use on aircraft;
-
If your phone is a unibody device, where the back cover and battery are not removable, dissembling the phone will void your warranty. Disassembling the phone can cause bodily injury if the battery is punctured;
-
Always handle your phone with care and keep it in a clean and dust-free place;
-
Do not allow your phone to be exposed to adverse weather or environmental conditions, such as moisture, humidity, rain, infiltration of liquids, dust, sea air, etc. The manufacturer’s recommended operating temperature range is 0°C (32°F) to +50°C (122°F). At over 50°C (122°F), the legibility of the phone’s display may be impaired,
though this is temporary and not serious; -
Do not open, dismantle, or attempt to repair your phone yourself;
-
Do not drop, throw, or bend your phone;
-
Use only batteries, battery chargers, and accessories that are recommended by TCL Communication Technology Holdings Limited. and its affiliates and are compatible with your phone model. TCL Communication Technology Holdings Limited. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries;
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Your phone should not be disposed of in the municipal waste. Please check local regulations for disposal of electronic products;
-
Remember to make backup copies or keep a written record of all important information stored on your phone;
-
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone;
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Parents should monitor their children’s use of video games or other features that incorporate flashing lights on their phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, orientation, or movements.
PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your phone regarding taking photographs and recording sounds with your phone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and reproduce or distribute them, as this may be considered to be an invasion of privacy. It is the user’s sole responsibility to ensure that prior authorization has been obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller, or vendor of your phone (including the carrier) disclaims any liability which may result from improper use of the phone.
BATTERY:
For a non-unibody device:
Observe the following precautions:
-
Do not attempt to open the battery (due to the risk of toxic fumes and burns);
-
Do not puncture, disassemble, or cause a short circuit in a battery;
-
Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCL Communication Technology Holdings Limited. and/or its affiliates.
For a non-unibody device with a non-removable battery:
Observe the following precautions: -
Do not attempt to eject, replace or open the battery;
-
Do not puncture, disassemble, or cause a short circuit in the battery;
-
Do not burn or dispose of your phone in household rubbish or store it at temperatures above 60°C (140°F).
Phone and battery must be disposed of in accordance with locally applicable environmental regulations.
For a unibody device:
Observe the following precautions: -
Do not attempt to open the back cover;
-
Do not attempt to eject, replace, or open battery;
-
Do not puncture the back cover of your phone;
-
Do not burn or dispose of your phone in household rubbish or store it at a temperature above 60°C (140°F);
Phone and battery as a unibody device must be disposed of in accordance with
locally applicable environmental regulations.
This symbol on your phone, the battery, and the accessories mean that these
products must be taken to collection points at the end of their life:
- ****Municipal waste disposal centers with specific bins for these items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances from being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if
your jurisdiction or your region has suitable recycling and collection
facilities; instead, they are to be taken to collection points for them to be
recycled. In the United States, you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
CHARGERS:
Home A.C./Travel chargers will operate within the temperature range of 0°C
(32°F) to 45°C (113°F).
The chargers designed for your phone meet the standard for the safety of
information technology equipment and office equipment use. Due to different
applicable electrical specifications, a charger you purchased in one
jurisdiction may not work in another jurisdiction. They should be used for
this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.2A
Output: 5.0V, 1A
Battery: Lithium 3000 mAh
Radio waves………………….
THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio-frequency
(RF) energy. These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The guidelines are
based on standards that were developed by independent scientific organizations
through periodic and thorough evaluations of scientific studies. These
guidelines include a substantial safety margin designed to ensure the safety
of all persons, regardless of age and health.
The exposure standard for phones employs a unit of measurement known as the
Specific Absorption Rate or SAR. The SAR limit set by public authorities such
as the Federal Communications Commission of the US Government (FCC), or by
Innovation, Science and Economic Development Canada (ISED), is 1.6 W/kg
averaged over 1 gram of body tissue. Tests for SAR are conducted using
standard operating positions with the phone transmitting at its highest
certified power level in all tested frequency bands.
This device is complied with SAR for general population /uncontrolled exposure
limits in ANSI/IEEE C95.1-1992 and had been tested in accordance with the
measurement methods and procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model phone with all
reported SAR levels evaluated as in compliance with the FCC RF exposure
guidelines. SAR information on this model phone is on file with the FCC and
can be found under the Display Grant section of
www.fcc.gov/oet/ea/fccid after searching on FCC
ID: 2ACCJH120 Although the SAR is determined at the highest certified power
level, the actual SAR level of the phone while operating can be well below the
maximum value. This is because the phone is designed to operate at multiple
power levels so as to use only the power required to reach the network. In
general, the closer you are to a wireless base station antenna, the lower the
power output of the phone. Before a phone model is available for sale to the
public, compliance with national regulations and standards must be shown.
The highest SAR value for this model phone when tested is 0.58 W/Kg for use at
the ear and 0.76 W/Kg for use close to the body. While there may be
differences between the SAR levels of various phones and at various
positions, they all meet the government requirement for RF exposure.
For body-worn operation, the phone meets FCC RF exposure guidelines provided
that it is used with a non-metallic accessory with the handset at least 15 mm
from the body. The use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular Telecommunications
& Internet Association (CTIA) Web site: http://www.ctia.org/
The World Health Organization (WHO) considers that present scientific
information does not indicate the need for any special precautions for use of
phones. If individuals are concerned, they might choose to limit their own or
their children’s RF exposure by limiting the length of calls or using “hands-
free” devices to keep phones away from the head and body. Additional WHO
information about electromagnetic fields and public health is available on the
following website: http://www.who.int/peh-emf.
Note : This equipment has been tested and found to comply with the limits
for a Class B digital device pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
-
Reorient or relocate the receiving antenna;
-
Increase the separation between the equipment and receiver;
-
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected;
-
Consult the dealer or an experienced radio/ TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
For the receiver devices associated with the operation of licensed radio service (e.g. FM broadcast), they bear the following statement: This phone complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: -
This device may not cause harmful interference;
-
This device must accept any interference received, including
interference that may cause undesired operation.
Your phone is equipped with a built-in antenna. For optimal operation, you
should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances, the device will be
compliant with the guidelines when used with a headset or USB data cable.
If you are using another accessory ensure that whatever product is used is
free of any metal and that it positions the phone at least 15 mm away from the
body.
Please note by using the device some of your personal data may be shared with
the main device. It is under your own responsibility to protect your own
personal data, not to share it with any unauthorized devices or third-party
devices connected to yours. For products with Wi-Fi features, only connect to
trusted Wi-Fi networks. Also when
using your product as a hotspot (where available), use network security. These
precautions will help prevent unauthorized access to your device. Your product
can store personal information in various locations including a SIM card,
memory card, and built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your product. Choose your
apps and updates carefully, and install from trusted sources only. Some apps
can impact your product’s performance and/or have access to private
information including account details, call data, location details, and
network resources. Note that any data is shared with TCL Communication
Technology Holdings Limited. is stored in accordance with applicable data
protection legislation. For these purposes TCL Communication Technology
Holdings Limited. implements and maintains appropriate technical and
organizational measures to protect all personal data, for example against
unauthorized or unlawful processing and accidental loss or destruction of or
damage to such personal data whereby the measures shall provide a level of
security that is appropriate having regard to
• The technical possibilities available;
• The costs for implementing the measures;
• The risks involved with the processing of the personal data, and;
• The sensitivity of the personal data processed.
You can access, review and edit your personal information at any time by
logging into your user account, visiting your user profile or contacting us
directly. Should you require us to edit or delete your personal data, we may
ask you to provide us with evidence of your identity before we can act on your
request.
Innovation, Science and Economic Development Canada (ISED) Notice
This device complies with Innovation, Science, and Economic Development Canada
license-exempt RSS standard(s). Operation is subject to the following two
conditions:
- This device may not cause interference, and;
- This device must accept any interference, including interference that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Innovation, Science and Economic Development Canada (ISED) Radiation
Exposure Statement
This EUT is in compliance with SAR for general population/uncontrolled
exposure limits in ISED RSS-102 and had been tested in accordance with the
measurement methods and procedures specified in IEEE 1528 and IEC 62209. This
equipment should be installed and operated with a minimum distance of 15 mm
between the radiator and your body. This device and its antenna(s) must not be
co-located or operating in conjunction with any other antenna or transmitter.
IC Notice
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device.
IC Radiation Exposure Statement
This EUT is in compliance with SAR for general population/uncontrolled
exposure limits in IC RSS-102 and had been tested in accordance with the
measurement methods and procedures specified in IEEE 1528 and IEC 62209. This
equipment should be installed and operated with a minimum distance of 15 mm
between the radiator and your body. This device and its antenna(s) must not be
co-located or operating in conjunction with any other antenna or transmitter.
IC: 9238A-0100
Licenses ……….
| microSD logo is a trademark of SD-3C, LLC.
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| The Bluetooth ® word mark and logos are owned by the Bluetooth SIG, Inc. and
any use of such marks by TCL Communication Technology Holdings Limited and its
affiliates is under license. Other trademarks and trade names are those of
their respective owners. Alcatel 5002W Bluetooth Declaration ID D048577
| The Wi-Fi CERTIFIED Logo is a certification mark of the Wi-Fi Alliance.
The device for operation in the band 5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
systems
Google, the Google logo, Android, the Android logo, Google Search TM, Google
Maps TM, Gmail TM, YouTube, Google Play Store, Google Latitude TM, and
Hangouts TM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and shared by
Google and used according to terms described in the Creative Commons 3.0
Attribution License (the text will show when you touch
Google legal in Settings > About phone > Legal information)
(1). You have purchased a product that uses the open-source
(HTTP://opensource.org/) programs mtd, msdosfs, Netfilter/iptables and initrd
in object code and other open-source programs licensed under the GNU
We will provide you with a complete copy of the corresponding source General
Public Licence and Apache Licence. codes upon request within a period of three
years from the distribution of the product by TCL Communication Technology
Holdings Limited. You may download the source codes from
http://sourceforge.net/ projects/Alcatel/files/. The provision of the source
code is free of charge from the internet.
US Information Concerning the Federal Communications Commission
(“FCC”) Requirements for Hearing Aid Compatibility with Wireless
Devices
When wireless devices are used near hearing devices (such as hearing aids and
cochlear implants), users may detect a buzzing, humming, or whining noise.
Some hearing devices are more immune than others to this interference, and
wireless devices also vary in the amount of interference that they generate.
The wireless telephone industry has developed ratings to assist hearing device
users in finding wireless devices that may be compatible with their hearing
devices. Not all wireless devices have been rated. Wireless devices that are
rated will have the rating displayed on the box together with other relevant
approval markings.
The ratings are not guaranteed. Results will vary depending on the user’s
hearing device and hearing loss. If your hearing device is vulnerable to
interference, you may not be able to use a rated wireless device successfully.
Consulting with your hearing health professional and testing the wireless
device with your hearing device is the best way to evaluate it for your
personal needs.
This smartphone has been tested and rated for use with hearing aids for some
of the wireless technologies that the smartphone uses. However, other wireless
technologies may be used in this smartphone that has not been tested for use
with hearing aids. It is important to try the different features of your
smartphone thoroughly and in different locations to determine if you hear any
interfering noise when using this smartphone with your hearing aid or cochlear
implant. Consult your wireless service provider about its return and exchange
policies, and for information about hearing aid compatibility. Hearing aid
compatibility rating for this smartphone: M4/T3
How the ratings work
M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are
likely to generate less interference to hearing devices than wireless devices
that are not labeled. M4 is the better or higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are
likely to be more usable with a hearing device’s telecoil (“T Switch” or
“Telephone Switch”) than unrated wireless devices. T4 is the better or higher
of the two ratings. (Note that not all hearing devices have telecoils in
them.)
Hearing devices may also be measured for immunity to this type of
interference. Your hearing device manufacturer or hearing health professional
may help you find results for your hearing device. The more immune your
hearing aid is, the less likely you are to experience interference noise from
wireless devices.
For more information about the actions that the FCC has taken with regard to
hearing aid compatibility with wireless devices and other steps that the FCC
has taken to ensure that individuals with disabilities have access to
telecommunications services, visit
www.fcc.gov/cgb/dro. FCC ID: 2ACCJH120
General Information ……………
-
Website:
(USA): https://us.Alcatelmobile.com
(Canada): https://caalcatelmobile.com -
Facebook:
(USA): https://www.Facebook.com/alcatelmobileus
(Canada): https://www.facebook.com/alcatelmobileca -
Twitter:
(USA): https://twitter.com/alcatelmobileus
(Canada): https://twitter.com/alcatelotcanada -
Instagram:
(USA): https://www.instagram.com/alcatelmobileus
(Canada): https://www.instagram.com/alcatelmobileca -
Hot Line Number: In the United States, call 855-368-0829 for technical support In Canada, call 855-844-6058 for technical support
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Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong
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Electronic labeling path: Touch Settings > Regulatory & Safety or press *#07#, you can find more information about labeling (1) , such as FCC ID.
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by email to ask any questions you may have.
Your phone is a transceiver that operates on GSM in quad-band (850/900/1800/1900 MHz), UMTS in pentaband (B1/2/4/5/8), LTE (B2/B4/B5/B7/B12/B13/B17/B66).
Protection against theft (2)
Your phone is identified by an IMEI (phone serial number) shown on the
packaging label and in the phone’s memory. We recommend that you note the
number the first time you use your phone by entering *#06# and keep it in a
safe place. It may be requested by the police or your carrier if your phone is
stolen. This number allows your phone to be blocked preventing a third person
from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the
phone’s operation, depending on the software release of your phone or specific
carrier services. TCL Communication Technology Holdings Limited. shall not be
held legally responsible for such differences, if any, nor for their potential
consequences, which responsibility shall be borne by the carrier exclusively.
(1) It May not be available in all countries. (2) Contact your network carrier
to check service availability.
Warranty
For information on warranty of your device, visit the USA and Canada websites at https://us.alcatelmobile.com/warranty/ and https://ca.alcatelmobile.com/warranty/
Electronic Recycling
For more information on Electronic Recycling, please Visit Alcatel electronic
Recycling Program website at (USA)
https://us.alcatelmobile.com/accessibility-compliance/electronic-recycling-
program/ and (Canada) https://ca.alcatelmobile.com/accessibility-compliance
/electronic-recycling-program/
Battery Recycling
Alcatel partners with Call2Recycle ® to offer a safe and convenient battery
recycling program.
For more information on our Battery Recycling Program, please visit the USA
and Canada website at https://us.alcatelmobile.com/accessibilitycompliance
/battery-recycling/ and https://ca.alcatelmobile.com/accessibility-
compliance/battery-recycling/
Troubleshooting
Before contacting the service center, here are some instructions to help you troubleshoot your device:
- You are advised to fully charge the battery for optimal operation.
- Avoid storing large amounts of data on your phone as this may affect its performance.
- Update your phone’s software via the Updates application. Or you can touch Settings > System > Advanced > System Updates to update software.
- Reset your phone via Factory reset. You can touch Settings > System > Advanced > Reset options > Erase all data (Factory reset), and then touch RESET PHONE and carry out the following checks:
My phone can’t be switched on or is frozen
- Check the battery power level and charge for at least 20 minutes.
- If it still does not work, please reset the phone using the Power key and the Volume up key.
My phone has not responded for several minutes
- Restart your phone by pressing and holding the Power key. My phone turns off by itself
- Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to the unlocked screen.
- Check the battery charge level.
My phone can’t charge properly
- Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20 minutes to display the battery charger
- the indicator on the screen.
- Make sure charging is carried out under normal conditions (0°C (32°F) to +50°C (122°F)).
- When abroad, check that the voltage input is compatible.
My phone can’t connect to a network or “No service” is displayed
- Try connecting in another location.
- Verify the network coverage with your service provider.
- Check with your service provider that your SIM card is valid.
- Try selecting the available network(s) manually.
- Try connecting at a later time if the network is overloaded.
My phone can’t connect to the internet
- Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.
- Make sure that the internet access service of your SIM card is available.
- Check your phone’s internet connection settings.
- Make sure that you are in a place with the network coverage.
- Try connecting at a later time or another location.
Invalid SIM card
- Make sure that the SIM card has been correctly inserted (see “Insert/ Remove the Nano-SIM microSD Cards”).
- Make sure that the chip on your SIM card is not damaged.
- Make sure that the service of your SIM card is available.
My phone can’t make outgoing calls
- Make sure that you have dialed a valid number and have touched Call.
- For international calls, check the country and area codes.
- Make sure that your phone is connected to a network, and the network is not overloaded or unavailable.
- Check your subscription status with your operator (credit,
- SIM card valid, etc.).
- Make sure that you have not barred outgoing calls.
- Make sure that your phone is not in airplane mode.
My phone can’t receive incoming calls
- Make sure that your phone is switched on and connected to a network (check for overloaded or unavailable network).
- Check your subscription status with your operator (credit, SIM card valid, etc.).
- Make sure that you have not forwarded incoming calls.
- Make sure that you have not barred certain calls.
- Make sure that your phone is not in airplane mode.
The caller’s name/number doesn’t appear when a call is received
- Check that you have subscribed to this service with your operator.
- Your caller may have concealed his name or number.
I can’t find my contacts
- Make sure that your SIM card is not broken.
- Make sure that your SIM card is inserted properly.
- Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
- Adjust the volume during a call by pressing the Volume up/down key.
- Check the network strength. Move to a location with stronger signal strength.
- Make sure that the receiver, connector, or speaker on your phone is clean.
I can’t use the features described in the manual
- Check with your operator to make sure that your subscription includes this service.
- Make sure that this feature doesn’t require an Alcatel
- accessory.
When I select a number from my contacts, the number can’t be dialed
- Make sure that you have correctly recorded the number in your file.
- Make sure that you have selected the country code when calling an international number.
I can’t add a contact
- Make sure that your SIM card contacts are not full; delete some files or save the files to the phone.
My callers can’t leave messages on my voicemail
- Contact your network operator to check service availability.
I can’t access my voicemail
- Make sure that your operator’s voicemail number is correctly entered in “Voicemail number”.
- Try later if the network is busy.
I can’t send and receive MMS
- Check your phone memory as it might be full.
- Contact your network operator to check service availability and MMS parameters.
- Verify the server center number or your MMS profile with your operator.
- The service center may be swamped. Try again later.
SIM card PIN locked
- Contact your network operator to obtain the PUK (Personal Unblocking Key) code.
I can’t connect my phone to my computer
- Check that your USB driver is installed properly.
- Check that you have marked the USB debugging checkbox.
- Make sure that you’re using the right cable from the box.
I can’t download new files
- Make sure that there is sufficient phone storage space for your download.
- Select the microSD card as the location to store downloaded files.
- Check your subscription status with your operator.
The phone can’t be detected by others via Bluetooth
- Make sure that Bluetooth is turned on and your phone is visible to other users.
- Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
- Make sure that you follow the complete charge time with the default charger (minimum 144 minutes).
- After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.
- Adjust the brightness of the screen as appropriate.
- Extend the email auto-check interval for as long as possible.
- Update news and weather information on manual demand, or increase their auto-check interval.
- Exit background-running applications if they are not being used for extended periods of time.
- Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet surfing, or running other complex applications
- This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make your phone return to normal temperature.
After Factory reset is performed, I can’t use my phone without entering Google Account credentials
- After the reset is performed, you must enter the original Google Account credentials that were used on this phone.
- If you don’t remember your Google Account credentials, complete Google Account recovery procedures.
- If you still cannot access your phone, apply to the authorized repair center, but remember that it will not be regarded as a warranty case.
The phone doesn’t ring when a call or message arrives
- Make sure that Do Not Disturb mode (go to Settings > Sound > Do Not Disturb) is not activated.
- Press the Volume up/down key to adjust the volume.
I forget some passwords/codes/keys on the phone
- Perform a Factory reset.
- If you still cannot access your phone, apply to the authorized repair center, but remember that it will not be regarded as a warranty case.
Alcatel is a trademark of Nokia used under license by TCL Communication
Technology Holdings Limited. © 2021 TCT
Mobile Limited. All rights reserved. TCL Communication Technology Holdings
Limited reserves the right to alter
material or technical specifications without prior notice.