STELPRO ASSOS…WCW Style Wall Fan Heater Owner’s Manual

**STELPRO ASSOS…WCW Style Wall Fan Heater Owner’s Manual

**

IMPORTANT INSTRUCTIONS

Before installing and using this product, you must read and understand these instructions and keep them for future reference. If the installer and the user do not follow these instructions, the manufacturer cannot be held liable in any way and the warranty will be null and void.

The following instructions must be adhered to in order to avoid personal injuries or property damages, serious injuries and potentially fatal electric shocks.

If the installer or the user modifies the unit, they will be held responsible for any damage resulting from this modification, and the CSA certification could be void.

INTENDED USE

For indoor installation only

Make sure the unit is appropriate for the intended use (if needed, refer to the product catalog or a representative).
RECOMMENDED HEATING CAPACITY: 1,25 W per ft3 (0.03 m3).
This corresponds to 10 W per ft2 (0.09 m²) based on a standard ceiling height of 8 ft (2.44 m). The recommended capacity is usually sufficient for normal heating needs. Please note that the insulation quality of walls and windows are some of the factors that influence heat losses, which modify the required capacity to heat a room. If needed, speak with a specialist (industrial and commercial buildings) who will be able to calculate these heat losses and optimize the required capacity or consult the “Calculation Tools/Heating Calculator” section of the °STELPRO Design website.

If the unit capacity is insufficient for the size of the room, it will be in operation continuously, and may become defective earlier and turn yellow.

POSITION

Do not install the unit where objects or pieces of furniture could be heat damaged.

Respect the following distances and positions: This unit must be installed at least 6 in. (15 cm) from any adjacent surfaces and at least 6 in. (15 cm) from the floor. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc. and curtains at least 36 in. (90 cm) from the front of the heater and keep them away from the sides and rear. Some materials are more
heat-sensitive than others, so make sure those near the unit can withstand heat. Do not install on a wall behind a door.

This unit has hot and arcing or sparking parts inside. It is not designed to be used or stored in wet areas or areas containing flammable liquids, combustible materials or corrosive, abrasive, chemical, explosive and flammable substances such as, but not limited to, paint, gasoline, chlorine, sawdust and cleaning products.

RISK OF FIRE, ELECTRIC SHOCK, BODILY INJURY AND DAMAGE

This product must be installed by a qualified person and connected by a certified electrician, according to the electrical and building codes effective in your region.

Protect the heating unit with the appropriate circuit breaker or fuse, in accordance with the nameplate.

Make sure the line voltage (volts) is consistent with that indicated on the unit’s nameplate.

This unit must be grounded.

Switch off the power at the circuit breaker or fuse before installing, repairing and cleaning the unit.

This unit must not come into contact with a water source and must be protected from splashes (e.g., splashes from a sink or shower). Do not use it if any part has been immersed. Moreover, do not turn it on or off when standing in water or if your hands are wet.

When starting up the unit for the first time or after a long period, it is normal that it produces some temporary odours.

Because this unit is hot when in use, it may pose risks even in normal operation. Therefore, be careful and responsible when using it. To avoid burns, do not let bare skin touch hot surfaces. The unit must cool down for few minutes since it will stay warm for some time after shut down.

Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.

Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.

MAINTENANCE

To prevent a possible fire, do not block air intakes or exhaust in any matter.

Some areas are dustier than others. Thus, it is the user’s responsibility to evaluate if the unit must be cleaned based on the amount of dirt accumulated on and inside air vents. Accumulated dirt can lead to a component malfunction or give a yellowish colour to the unit. Failure to install and maintain the unit in accordance with these instructions poses a fire hasard.

Thermal protection activation indicates that the unit has been subjected to abnormal operating conditions. If the thermal protection remains activated it is recommended that a qualified electrician or a certified repair centre examine the unit in order to make sure it is not damaged. (Refer to the limited warranty.) If the unit is damaged or defective, discontinue use, cut off power supply at circuit breaker or fuse and have it repaired at a certified repair centre. (Refer to the limited warranty.)

SAVE THESE INSTRUCTIONS

INSTALLING THE FAN HEATER

TO ENSURE A SAFE AND EASY INSTALLATION, TAKE A FEW MINUTES TO READ THIS INSTALLATION GUIDE.

WHAT IS IN THE BOX

• SONOMA STYLE Wall fan heater
  

• Self-adhering spacer

• 2 Caps
  

TOOLS REQUIRED

• Level
  

• Flat screwdriver
  

• Phillips screwdriver
  

• Tape measure
  

• Wire stripper
  

• Stud finder
  

• Wire clamp

• Tool to cut drywall or gypsum board
  

2 Screws (1-1/2″) with a head at least 1/4″ (6.5 mm) in diameter, suitable for securing the back of the air heater’s cabinet directly to a stud.

CONTROL AND COMPATIBILITY

You can control your SONOMA STYLE fan heater in multiple ways:

**ASSOSXXVVWC(WBB)C***

With a MAESTRO thermostat† or any other compatible wall thermostat that:

• Has a fan heater mode
• Can handle the fan heater’s power (see the product nameplate)

With its built-in electronic smart thermostat:

• In unconnected mode
• In connected mode with a MAESTRO* controller-thermostat or Zigbee controller.

Thanks to its built-in smart electronic thermostat (depending on the model) or a MAESTRO wall thermostat, your fan heater is compatible with the MAESTRO environment. By connecting a SONOMA STYLE fan heater to a Zigbee network controlled by the
MAESTRO controller-thermostat and mobile app, you can optimize your comfort.

WARNING: This product must be installed by a certified electrician according to the electrical and building codes effective in your region.

WHERE TO INSTALL YOUR FAN HEATER

Install your fan heater in an unobstructed location at least 6 in. off the ground.

TIP: You can access the fan heater’s controls more easily if you install it 12 in. off the ground.

ATTENTION: To avoid any risk of overheating, leave a clearance of at least 36 in. in front of the fan heater and 6 in. on either side of it. No objects or furniture such as, but not limited to, blankets, towels, a bed, a laundry basket, clothing, papers, etc., should come into contact with fan heater. Keep these items at least 36 in. away from it. It is not designed to be used or stored in wet areas or areas containing flammable liquids, combustible materials or corrosive, abrasive, chemical, explosive and flammable substances such as, but not limited to, paint, gasoline, chlorine, sawdust and cleaning products.

Make sure that objects or furniture near the heater can withstand the heat it gives off.

Do not install the heater on a wall behind a door.

If a piece of furniture is nearby, make sure the fan heater will not impede the opening of its drawers or doors.

To recess your fan heater in a wall, consider the following:

• Check the construction of your wall. There should be at least 4 in. from the outside of your finishing and the inside of your wall. A 2 × 4 wood stud construction with a 1/2 in. thick finishing are considered compliant [A].
• Avoid installing in an exterior wall as this decreases the wall’s insulation.
• Consider the location of the studs in your wall. One side of the heater must be fixed to a stud.
• Consider the location of pipes, electrical wires or other components that may be present inside the wall and damaged during installation.

NOTE: The unit must not be installed upside down nor sideway

CUTTING THE POWER SUPPLY

To protect yourself from the risk of electric shock, turn off the power to the lead wires from the electrical panel.

PREPARING THE SURFACE FOR INSTALLATION

IMPORTANT: Models provided without back-box shall be only installed with back-box KIT-ASSOBB available at your heater supplier. Do not use any other back-box or retrofit.

1. Locate the studs and any other structures that might be inside the wall.
2. Measure the space required according to the diagrams.
3. Make an opening according to the direction of the desired installation shown beside.
4. Pull the power cable out of the wall. You will need at least 6 in. of cable inside the junction box to connect the unit’s wires easily.

PREPARING THE FAN HEATER

1. Pivot the fan heater’s front panel toward the top of the unit [1] and slide it up [2]. Remove it completely
   NOTE: Be sure to place the fan heater’s front panel on a clean surface where it won’t be damaged.
   

2. Remove the two screws. Keep the screws with the front panel.
   

3. Lift the top [3] of the mechanical housing [A] and slide it [4] to remove it from the back box [B].
   

4. Perforate one of the seven pre-cut holes. Choose the hole according to the power cable’s position in the wall and the available space.
   ATTENTION: Be sure to push in the right hole by placing the back box in the correct direction. The notches must be positioned at the bottom [C].
   

5. Place the wire clamp [D] in the hole. Insert the power cable through the wire clamp and secure it.
   

6. If wall finish is not installed yet, attach the self-adhering spacer [E] to one of the four specially identified spots on the external side of the back box that will rest against the stud. If the wall finish is already installed, the self adhering spacer [E] is not required.
   

7. For the models WITHOUT built-in electronic thermostat ONLY, the heater is provided with a jumper that allows installer to pick a wattage onsite without any tool. To reduce the full factory wired wattage output by half, remove the pull-out jumper [F] located on the side of the mechanical box.
   

ATTACHING THE BACK BOX TO THE WALL

1. Insert the fan heater’s back box in the opening you’ve made in the wall, making sure it is level.
   
   NOTE: If the wall finishing is not installed yet, make sure you position the box at the correct depth so that it rests on the surface once work is complete.
   For 1/2 inch thick finishing, you can fold the side tabs and install directly on the stud. For other thicknesses, align the stud with the corresponding perforated marks.

2. According to your installation, screw* the box to the wall stud using two mounting holes [A].
   
   

CONNECTING THE WIRING

1. If needed, strip the power cable wires with a wire stripper.
2. Connect the fan heater and power supply wires according to the connection diagram with the supplied connection caps [A]. Tighten caps on the wires to make sure the connections are secure.
3. Connect the grounding wire firmly with the green screw [B] provided at the back of the back box. The grounding screw can be moved to position [C], if required.
4. Store all the wires in the back box.

ELECTRICAL DIAGRAM OF THE DEVICE

Warning: Use copper or aluminium wires only. Use supply wires suitable for 194°F.

CONNECTION DIAGRAM

ATTACHING THE MECHANICAL HOUSING TO THE BACK BOX

1. Put the mechanical housing [A] in the back box by inserting it into the bottom hooks [B] provided for this purpose.
   

2. Pivot the mechanical housing toward the wall. Be careful not to trap the wires or caps.
   

3. Secure with the screws set aside in step 4.2.
   

ATTACHING THE FRONT PANEL

1. For the models with built-in thermostat, clip the connector [A] under the thermostat and pass the cable under the hook [B] (cable strain relief).
   

2. Press the top of the front panel against the wall, keeping it slightly tilted [C] and centered with respect to the mechanical housing.
   

3. Carefully slide the front panel down until the hooks behind the front panel [D] are engaged and then pivot it toward the wall.

4. Check that the screw at the bottom of the unit is inserted in the front panel’s slot [E]. Tighten the screw to secure the front panel.
   

TURNING THE POWER BACK ON

Restore power to the fan heater and make sure the fan heater works by raising the temperature until the unit starts to heat. See section Using the fan heater, page 10, to get the most out of your unit.

WARNING: You must set the wall thermostat to fan heater mode as soon as you restore power. If the thermostat stays in baseboard mode, the fan heater will run intermittently and may overheat.

USING THE FAN HEATER

WARNING: Before using your fan heater, make sure that it has been installed by a certified electrician in accordance with the electrical and building codes in your area. Do not operate without front panel.

The following sections outline how to control the fan heater with its built-in electronic thermostat (ASSOS…..MW and ASSOS…..W models). Features common to both thermostats are highlighted in the white text box  while features specific to MAESTRO smart thermostat are in shaded text box.

BUILT-IN THERMOSTAT INTERFACE

1. Zigbee connectivity icon (models with a built-in electronic smart thermostat only).
2. Unit overheating icon.
3. Advance menu icon.
4. Buttons to raise or lower the temperature setpoint or to navigate in the advanced menus.
5. Keypad lock icon.
6. Low temperature setpoint icon.
7. Temperature or menu number.
8. Display backlighting menu indicator (models with a built-in electronic smart thermostat only).
9. Heating power segments:
   • 0 segments: 0%
   • 1 segments: 1-20%
   • 2 segments: 21-40%
   • 3 segments: 41-60%
   • 4 segments: 61-80%
   • 5 segments: 81-100%

For the models with a built-in electronic smart thermostat, the buttons are illuminated in different color providing various information, especially regarding energy consumption.

comfort, depending on whether the color is closer to green or red
| Red| Comfort-oriented temperature setpoint
| Blue and flashing| Open window detected
| White| While browsing advanced menus
| Grey| Screen inactive for 15 seconds and Nightlight mode deactivated (OFF)

DEFINE THE FAN HEATER’S TEMPERATURE SETPOINT

The built-in thermostat has two buttons that let you choose the temperature setpoint.

By default, the temperature setpoint is 66 °F.

1. Press or once. The temperature setpoint will flash to indicate it can be modified.
2. Use the or buttons to define the temperature setpoint. If you hold one button for more than 1 second, the temperature will change quickly
3. When the desired temperature setpoint is reached, release the button. The temperature will flash for 3 seconds before being saved

Once the temperature setpoint is saved, the ambient temperature will display on the screen.

If the fan heater must start to reach the temperature setpoint, the icon will indicate the intensity of its functioning.

If the temperature setpoint is lower or equal to 45 °F, the icon will display to show a low setpoint.

NAVIGATING THE ADVANCED MENUS

The advanced menus make it possible to use the advanced options and configure the thermostat’s settings.

1. Acces advanced menus > Hold 3 sec. + simultaneously
2. Navigate in the menus to select the desired option > or
3. Confirm the selection > + simultaneously
4. Quit advanced menus > Hold 3 sec. + simultaneously

BUILT-IN ELECTRONIC SMART THERMOSTAT

• Fan heater version
• Zigbee radio version
• Date manufactured
• Month manufactured
• Year manufactured
• Reset the thermostat to its default settings

NON-CONNECTED BUILT-IN ELECTRONIC THERMOSTAT

• Fan heater version
• Date manufactured
• Month manufactured
• Year manufactured
• Reset the thermostat to its default settings

Connecting the thermostat to your Zigbee network

The fan heater’s thermostat is compatible with the Zigbee smart home protocol. To control it, you must connect it to your network from the MAESTRO smart controller-thermostat or a Zigbee-compatible controller

1. Access menu 1, Zigbee connection .
2. Select the auto-connect option (ON) or your Zigbee network channel.
3. Confirm your selection. While the connection is established, the selection flashes rapidly and the icon lights up

When the connection is established, the channel number is displayed on the screen.

If the connection cannot be established, the Err message is displayed for 3 seconds, then the OFF message appears.

Disconnecting the thermostat from the Zigbee network

You may need to disconnect the thermostat from your Zigbee network, if you change controllers or channels, for example.

To disconnect the thermostat from the Zigbee network:

1. Access menu 1, Zigbee connection .
2. Select the OFF option.
3. Confirm the selection. During disconnection, OFF will flash rapidly and the icon will light up.

Once disconnection is complete, OFF will display on the screen for few seconds.

Selecting the temperature display unit (°C or °F)

By default, the temperature displays in degrees Fahrenheit.

To change the temperature display unit:

1. Access the temperature display menu.
2. Select °C or °F.
3. Confirm the selection.

Configuring the Nightlight mode

The screen and the thermostat buttons are backlit. If you press a button, the backlight turns on at 100% brightness and the buttons are illuminated.

You can configure Nightlight mode to determine the behaviour of the buttons and the display after a period of inactivity of 15 seconds:

NOTE: Regardless of the chosen setting, the screen backlight and buttons will be at 100% brightness if there’s a problem with the Zigbee network or if an open window or overheating has been detected.

1. Access menu 3, Nightlight mode setting .
2. Select:
   • ALL: The buttons are illuminated, but the screen backlight dims.
   • BTN: The buttons are illuminated, but the screen backlight turns off.
   • OFF: The buttons are grey, and the screen backlight turns off.
3. Confirm the selection.

Locking or unlocking the built-in thermostat’s keypad

You can lock the thermostat keypad to prevent the temperature setpoint from being changed directly on the thermostat. By default, the thermostat keypad is unlocked.

NOTE: You can change the temperature setpoint or operating mode using an app even when the thermostat keypad is locked

When the keypad is locked, the icon displays on the thermostat’s home screen.

1. Access the Locking/Unlocking keypad menu .
2. Select ON to lock keypad or OFF to unlock it.
3. Confirm the selection

Activating or deactivating open window detection

The thermostat can detect if a window is open in the room where the fan heater is located. It will automatically adjust the temperature setpoint to 45°F to avoid heating the room unnecessarily.

When an open window is detected, the icon and buttons flash, then turn blue.

When the device detects that the window is closed, the temperature setpoint will return to its previous state.

To activate or deactivate open window detection:

1. Access menu 5, Open window detection .
2. Select ON to activate or OFF to deactivate open window detection.
3. Confirm the selection.

Selecting the type of installation (in-wall or surface)

By default, the setting is set to in-wall installation (IN). If your Sonoma is surface mounted, change the setting to ensure optimal temperature control.

To change the type of installation:

1. Access the Type of installation menu.
2. Select IN for in-wall installation or SUR for surface mounted installation.
3. Confirm the selection.

Resetting the thermostat to its default settings

You can reset the thermostat to restore its default settings.

WARNING: All settings will be reset to their default values, and the connection to the Zigbee network will be deleted.

To reset the thermostat:

1. Access the °STELPRO menu.
2. Press + buttons simultaneously to access the sub-menu.
3. Press once to access the reset to default sub-menu.
4. When “DEF” appears, press the + buttons simultaneously to access the next sub-menu.
5. Select YES.
6. Confirm the selection

The YES message may flash on the screen for a few seconds, then the thermostat will be reconfigured with its default settings.

ALERT DISPLAYED ON THE BUILT-IN THERMOSTAT’S SCREEN

temperature reaches the setpoint. The LO message will disappear when the temperature reaches 32 °F
HI| The room temperature exceeds 122°F. Heating will remain inactive. The HI message will disappear when the temperature reaches 122°F
—| The thermostat cannot measure the temperature (temperature sensor is defective). Heating will remain inactive. Contact STELPRO Customer Service
E1| The auxiliary temperature sensor is defective. The device will still control the temperature, but it will not be optimal. Contact STELPRO Customer Service.
flashing| The thermostat has detected an open window. Close the window or deactivate open window detection.
Flashing| There’s a problem with the thermostat’s Zigbee network. Reset the thermostat and reconnect it to your Zigbee network. See Resetting the thermostat to its default settings, page 13 and Connecting the thermostat to your Zigbee network, page 12.
Err| The Zigbee network connection has failed. Make sure the device is close enough to the Zigbee controller and that the controller is in “Connection” mode. Then, try to connect again.

TROUBLESHOOTING THE FAN HEATER

The following table outlines the most common issues and alerts you could experience with your fan heater. If your problem is not listed in the table below or the proposed solution does not solve the problem, turn the power off and contact our customer service team.

• Make sure the temperature setpoint is not too low.
• Check whether the fan heater’s wiring is correctly connected. See Connecting the wiring, page 7.
• Make sure that the circuit breaker corresponding to the heating system in the electrical panel is closed (ON).
• If the problem persists, the thermostat may be defective. Contact STELPRO Customer Service.

The breaker goes off when the fan heater starts.|

• Check whether the fan heater’s wiring is correctly connected. See Connecting the wiring, page 7.
• Make sure the voltage supplied is adequate (see the nameplate).
• Make sure the circuit breaker or fuse is adequate for the requested power.

The temperature setpoint is never reached.|

• Make sure the voltage supplied is adequate (see the nameplate).
• Make sure the unit is powerful enough for the size of the room.
• The fan heater is overheating, and the thermal protection has been triggered. Make sure the unit’s air inlet and air outlet are not obstructed. Once the cause of overheating is eliminated, the unit will resume operating after a few minutes.
• If a wall thermostat controls the fan heater, make sure it isn’t defective.
• If none of the solutions above work, one or more of the heating elements may be defective. Contact STELPRO Customer Service.

The fan heater is operating continuously|

• Check whether the timer is at zero.
• Make sure the unit is powerful enough for the size of the room.
• If the fan heater never stops, the thermostat or timer may be defective. Contact STELPRO Customer Service.

The ambient temperature is too high.|

• Make sure the temperature setpoint is adequate.
• If the problem persists, the thermostat may be defective. Contact STELPRO Customer Service.

Heating is not operational.|

• The fan heater is overheating, and the thermal protection has been triggered. Make sure the unit’s air inlet and air outlet are not obstructed. Once the cause of overheating is eliminated, the unit will resume operating after a few minutes.
• Make sure the temperature setpoint is not too low.
• Check whether the fan heater’s wiring is correctly connected. See Connecting the wiring, page 7.
• If the problem persists, the thermostat or one of the heating elements may be defective. Contact STELPRO Customer Service.

Heating stops, but the fan continues to run.|

• The fan heater is overheating, and the thermal protection has been triggered. Make sure the unit’s air inlet and air outlet are not obstructed. Once the cause of overheating is eliminated, the unit will resume operating after a few minutes.
• Make sure the air inlet and air outlet are not obstructed. Clean them, if necessary, then turn the fan heater back on. Maintaining the fan heater, page 15.
• If the problem persists, it is possible an internal component is defective. Contact STELPRO Customer Service.

With a wall thermostat: the fan heater turns on and off frequently|

• Make sure the wall thermostat is in fan mode.

With a wall thermostat: the fan heater makes a buzzing sound.|

• The fan heater’s thermal protection has been triggered. Restart the fan heater (see the Restarting the fan heater after the thermal protection is triggered.

RESTARTING THE FAN HEATER AFTER THE THERMAL PROTECTION IS TRIGGERED

In the event of overheating, the unit’s thermal protection will trigger to prevent damage. When this happens, heating is switched off, but ventilation continues to evacuate heat, which is considered ventilation without heat.

Once the thermal protection is triggered, you must restart the fan heat to resume normal operation:

1. Find the cause of the overheating and eliminate it. For instance, make sure no objects are blocking the air inlets and outlets and that they are clean.
2. Make sure the fan heater has not suffered heat damage.
3. Switch off the power supply to the fan heater directly from the electrical panel.
4. Wait ten minutes, then turn the power back on.

If the fan heater doesn’t begin heating again after a restart, it means an internal component may be defective, or an additional thermal protection device has been triggered. In this case, contact STELPRO’s customer service department.

MAINTAINING THE FAN HEATER

FOR THE WARRANTY TO BE VALID, THE FAN HEATER’S AIR INLET AND OUTLET MUST BE CLEANED REGULARLY.

WARNING: Cut off the power at the breaker or fuse before cleaning the unit. High voltage and the risk of electric shock are present in the unit even if the thermostat is set to off. Therefore, you can receive an electrical shock as long as the unit is under power.

Over time, cigarette smoke may cause the outlet grill to yellow. The best way to prevent yellowing is to clean the unit regularly. Dust the front panel with a soft cloth and clean it with a damp cloth only. If you use cleaning products, they could cause the heater to yellow.

If the unit is installed in a very dusty location, use the dust brush of a vacuum cleaner to remove dust and other foreign objects.

When maintaining the product, never use:

• A brush or metal scrubbing pad
• Chlorine
• Abrasive cleaning products
• Hydrochloric acid-based products such as bleach
• Any other cleaning products that bear the following symbols:

TECHNICAL INFORMATIONS

an inductive load with a power factor not less than 0.6 or a combination of both.
Type 1 of Type 2 action + Additional features| Type 1.Y: ELECTRONIC DISCONNECTION on OPERATION
Control Pollution Degree| PD2
Unique Type Reference (UTR), Rated Voltage / Watts| UTR – ST294 with CIR054:

• 120Vac / 1000W
• 120Vac / 1500W
• 208Vac / 1000W
• 208Vac / 2000W
• 240Vac / 1000W
• 240Vac / 2000W

| UTR – ST295 with CIR054:

• 120Vac / 1000W
• 120Vac / 1500W
• 208Vac / 1000W
• 208Vac / 2000W
• 240Vac / 1000W
• 240Vac / 2000W

Frequency| 60Hz
Intended Delivery Location| Control intended to be delivered exclusively to the equipment manufacturer (STELPRO). It will never be sold seperatly as a replacement kit.
Overcurrent protective device external to the control| A breaker is used as the protective device.

• For 120Vac, use a Single Pole 15A breaker;
• For 208Vac and 240Vac, use a Double Pole 20A breaker;

Operating Temperature| -20°C to 50°C
Storage Temperature| -40°C to 50°C

STELPRO LIMITED WARRANTY

This limited warranty is offered by STELPRO Design inc. (“STELPRO”) and applies to the following product made by STELPRO: ASSOS model. Please read this limited warranty carefully. Subject to the terms of this warranty, STELPRO warrants its products and their components against defects in workmanship and/or materials for the following periods from the date of purchase: 5 years (3 years on electronic components). This warranty applies only to the original purchaser; it is nontransferable and cannot be extended.

CLAIM PROCEDURE

If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact 1) your installer or distributor, 2) your service center or 3) STELPRO’s customer service department.

In all cases, you must have a copy of the invoice and provide the information written on the product nameplate. STELPRO reserves the right to examine or to ask one of its representatives to examine the product itself or any part of it before honoring the warranty. STELPRO reserves the right to replace the entire unit, refund its purchase price or repair a defective part. Please note that repairs made within the warranty period must be authorized in advance in writing by STELPRO and carried out by persons authorized by STELPRO.

Before returning a product to STELPRO, you must have a STELPRO authorization number (RMA). To obtain it, call the customer service department at: 1-844-STELPRO. The authorization number must be clearly written on the parcel or it will be refused.

CONDITIONS, EXCLUSIONS AND DISCLAIMER OF LIABILITY

This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and STELPRO expressly disclaims and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.

STELPRO’s liability with respect to products is limited as provided above. STELPRO shall not be subject to any other obligations or liabilities whatsoever, whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts or omissions relating thereto. Without limiting the generality of the foregoing, STELPRO expressly disclaims any liability for property or personal injury damages, penalties, special or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute products, facilities or services, shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. STELPRO specifically disclaims all consequential, incidental and contingent damages whatsoever.

This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use, lack of maintenance, improper maintenance (other than that prescribed by STELPRO) or a use other than that for which the unit was designed; 3) a natural disaster or an event out of STELPRO’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage, flooding, water damages, etc. This warranty does not cover any accidental or intentional losses or damages nor does it cover damages caused by negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport, and installation.

The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, at the discretion of STELPRO. Any parts replaced or repaired within the warranty period with the written authorization of STELPRO will be warranted for the remainder of the original warranty period. This warranty will be considered null and void and STELPRO will have the right to refuse any claims if products have been altered without the written authorization of STELPRO and if the nameplate numbers have been removed or modified. This warranty does not cover scratches, dents, corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any damage that occurred during the shipping.

Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow limitations on how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state or from province to province.

STELPRO DESIGN INC.
Saint-Bruno-de-Montarville, Québec, Canada, J3V 6L7

WWW.STELPRO.COM

CONTAT@STELPRO.COM

1-844-STELPRO

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