Ooma 2602 IP Phone User Guide
- June 6, 2024
- Ooma
Table of Contents
Ooma 2602 IP Phone User Guide
Getting Started
Setting up your Ooma IP phone with Ooma Office is quick and easy. Follow the instructions below to install your phone. You should be up and calling in a few minutes!
Add Phone to Your
Account
If your phone is labeled Ready to Call , you may skip this step and
continue to Step 2. Otherwise, you will need to add your new phone to
your Ooma Office account. Visit
http://office.ooma.com/add_device and
simply follow the on-screen instructions.
Assemble Your Phone
Attach the phone stand to the body. Align the stand (A) with the slots (B) , and slide right until you hear a click. Connect the phone handset to the handset jack (C) using the coiled phone cord.
Connect Your Phone
Use the Ethernet cable that came with the phone to connect the INTERNET (
) port on the back of the phone to any available Ethernet port on your router
or switch.
Connect the power supply as shown below. Skip this step if using Power Over
Ethernet (PoE).
Once powered and connected to the Internet, the startup process will commence
automatically.
Once you see your extension number (e.g. x1001) displayed on the screen
along with your name, your phone is ready to use to make and receive
calls!
Troubleshooting
-
Phone display is not illuminated
Connect the phone to AC power. If using Power over Ethernet, check that power is being supplied by the Ethernet switch. -
Phone displays “Network Down” or “Network Unavailable”
Make sure the Ethernet cable is connected to the phone’s INTERNET port. -
Phone displays “No Account” message or doesn’t have extension number listed on line keys
• Confirm that the IP phone is assigned to a user.
• Log into Ooma Office Manager , navigate to the Devices section, select the user to whom the device should be assigned, and assign the phone to the desired user.
• If the device is already assigned to a user Restart the phone by disconnecting its power, wait for 30 seconds, and then reconnect its power supply.
NEED HELP? If the phone still has no service, please contact Ooma Office
Support at 866-939-6662 (US) or
877-948-6662 (Canada).
Have a question or need assistance?
Ooma has a wealth of available resources if you need assistance.
Support articles. Access our comprehensive knowledge base at
https://support.ooma.com/office
User manuals. Access this guide and all other product manuals at
https://support.ooma.com/office/manuals/
Speak with a support specialist 24/7 at
1-866-939-6662 (US) or
1-877-948-6662 (Canada).
525 Almanor Avenue, Suite 200
Sunnyvale, CA 94085
Learn more at www.ooma.com
or call 1-866-939-6662 (US) or
1-877-948-6662 (Canada)
© 2021 Ooma, Inc. All rights reserved. Patent Pending. Ooma, Ooma Telo, Ooma Connect 4G Adapter, Ooma Premier, Ooma HD3 Handset, Ooma Linx, Ooma Home Security, and the Ooma logo are trademarks or service marks of Ooma, Inc. Other company and product names mentioned herein are trademarks of their respective companies. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Ooma assumes no responsibility with regard to the performance or use of these products. P/N: 700-0304-100
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