Xiamen Apt Electronic Tech CB821 Thermal Printer User Manual

CB821 Thermal Printer
User Manual

Introduction

1.1 Brief introduction
CB821 is a thermal POS printer with an auto-cutter. It has good printing quality, high printing speed, and high stability, which is widely used in POS systems, the foodservice industry, and many other fields. CB821 connects other devices via parallel, serial, or USB port. It offers drivers for WINDOWS and LINUX operating systems.
The supported operating systems are as below:
WINDOWS XP
WINDOWS 7 32/64
WINDOWS 8
WINDOWS 10
UBUNTU 12.04 32/64
UBUNTU 14.04 32/64

1.2 Main features

1. With auto-cutter
2. Low noise and high printing speed
3. Easy paper loading
4. Easily use and maintain
5. Support continuous paper printing
6. Long-life, high print quality, durable performance
7. With cash drawer interface
8. Optional communication interfaces (Such as USB, serial, Ethernet)
9. communication function ( Bluetooth)

Specification

Optional: serial ethernet ports
Optional Wireless Communication: Bluetooth
Page mode| /| Support(OPtionafi
Command set| I| ESCIPOS compatible commands
Storage| RAM| RAM 8M bytes receive buffer area 1M bytes
FLASH| FLASH 4M bytes. NV bitmap 256K bytes
shutters| Chinese| 0131803024×24
Words, figures| ASCII 9v I7,12v24
User-defined| Support
Code pages kan| Optional international character sets 45 TRADITIONAL CHINESE CHINESE CP437 [U.S.A., Standard Europe]  ICatakana CP850 [Multilingual] CP860 [Portuguese] CP863 [Canadian-French] CP865 [Nordic] WCPI251 [Cyrillic] CP866 Cyrillic #2 MIK[Cyrillic /Bulgarian] CP755 [East Europe. Latvian 21 CP862 [Hebrew] WCPI252 Latin I WCP1253 [Greek] CP852 [Latina 2] CP858 Multilingual Latin 1 +Euro) Iran II Latvian CP864 [Arabic] IS0-8859-1 (West Europe] CP737 [Greek] WCPI 257 [Baltic] Thai CP720[Arabie] cesss
| | CP857[Turkish] WCP1250[Cenual Europe] CP775 WCPI254[Turkish] WCP1255[Hebtav] WCP12561Arabie] WCP1258[Vianam] ISO-8859-2[Latin 2] ISO-8859-3[Latin 3] ISO-8859-4[Ba16c] 1SO-8859-5[0/n11in] ISO-8859-6[Arabic] 1SO-8859-7[0=k] ISO-8859-8[Hebrew] IS0-8859-9[Turkish] ISO-8859-15 [Latin 3] Thai2 CP856
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Chart| /| Supports different density dots and images printings
Supports grating bitmap printing
Supports download bitmap printing. every bitmap size should less than 2561C. and the total capacity of download bitmap is 256K.
Bar codes| ID| UPC-A. UPC-E. EAN-8. EANI3. CODE39.1TF. CODEBAR. CODE128. CODE93
2D| PDF417. QR Code
Detection function| Sensor| Paper out, cover opened un-take out printed paper(optional)
LED indicator| Power indicator| Green
Paper out indicator| Red
Error indicator| Red
Paper Requirement| Type| Standard thermal receipt paper
Width| 79.5 ±0.5rnm
Thickness| 0.056-0.1mm
Diameter| 80nun(Max.)
Physical characteristics| Papa loading| Easy paper loading
Papa cutting| Manual or automatically cut papa
Operating condition| -a lot -sot. 25%— 8040tH
Storage condition| -40r -mt. S93%RH (40t)
Outline dimension| 145riunx195mmx144mm ( WxLxH)
Weight| 1.8Kg
Reliability| TPH life| 100km
Cutter life| 1.000.000 times
Motor life| 360,000 hours
Software function| Driver procedure| Windows ( WIN7AVINWWINIONista0CP/2000) Ubuntu 12.04 32/64, Ubuntu 14.04 32/64

Printing material requirements

2.2.1 Paper parameters

1. Paper type: thermal receipt paper/thermal black mark paper
2.  Paper width:80±0.5 mm
3.  Paper roll diameter: 80 mm (Max.)
4. Paper thickness:0.065 0.10trun

2.2.2 Mark paper parameters
Blackmark imprint position is on the front side of the receipt when using mark paper. The black mark reflectivity is no more than15%, the other parts of paper reflectivity should be more than 85%. There are not any patterns in the black mark area, such as ad, and the marked size shall be satisfied with requirements as below:
2.2.3 Paper using attention
Note:

1. Please use good quality paper, otherwise, it will affect printing quality and even reduce printer head life.
2. Don’t make the paper stick on-axis.
3. Paper will be fading out or reduced thermal sensitivity if it is polluted by chemicals or oil, which will affect printing effects.
4. Don’t use nails or hard things to clash printing paper, otherwise, it will be fade out.
5. Paper will be fading out if the environment temperature exceeds 70°C. So please take note of the temperature, humidity, and illumination effects.

Printing and paper cutting position

2.3.1 Printing position

L I-Paper storehouse’s width: 82±-0.5mm
L2-Effective printing width: 80mm
L3-Distance between print head to paper storehouse’s left edge (fixed-width): 3±0.3mm
L4-Distance between print head to paper storehouse’s right edge (fixed-width): 3±0.3mm
L5-Left margin: Default is 4mm
L6-Printing area width: it is set by commands (refer to programming manual). Default is 72mm.
L7-Right margin: Default is 4mm.
2.3.2 Papercutting position The distance between print head to cutter: 12.5mm

Appearance and components

3.1 Appearance and components

1. Power switch
2. Cover of Cutter
3. Paper cover’s opening button
4. Paper feeding button
5. Indicators(Power/Error/Paper)
6. The mouth of paper out
7. Cover of paper warehouse
8. Bottom of printer
9. Cover of DIP switch
10. Power & Communication ports

Function instruction of components

1.  Power switch Press “0” side to power off, press “1” side to power on.
2. Power indicator(green) The indicator is on when power on, and it is off when power is off.
3. Error indicator (Red) Error indicator is on when it detects an error. Such as paper out, the upper cover is open and the cutter is stocked.
4. Paper indicator(red) Paper out indicator is on when it detects the paper is out. Please put a new paper roll to the printer inside then.

3.2 Indicator and buzzer instruction
Function instruction of indicators and buzzer

Paper out indicator
(Paper)| On| The printer is in paper out the status
Off| The printer is in normal status
Description| Power Indicator| Error Indicator| Paper Indicator| Buzzer
---|---|---|---|---
Open printer cover| On| On| On| It rings 6 times by 1.5s.
Paper is enough| On| Off| Off| Silent
Paper out| On| On| On| It rings 3 times by 1.5s.

Note: Printer detects printer head temperature via thermal resistance. It will cut off print head power and stop printing if the print head is overheating. The print head protection temperature is 80°C.

Printer installation

4.1 Open the package
Please make sure everything is in good status when you open the package. Otherwise, please contact to the distributor in time.
4.2 Requirements of the installation position

1. Put the printer in a stable place.
2. Let the printer be far away from water, fire, and sunlight.
3. Avoid putting it in an oscillatory and impassive place.
4. Make sure to connect the printer with ground safety

4.3 Connect to the power adapter

1. Make sure the printer is powered off.
2. Connect the power adapter’s DC output plug to the printer.
3. Connect the power adapter’s AC input plug to a power outlet.
4. Please be careful to operate correctly when plugging out the plug of the power cord to avoid damage.

4.4 Connect Communication cables

1. Make sure the printer is powered off.
2. Connect the communication cable to the printer’s port, and fix it as plug lag spike (or snap spring).
3. Connect communication cable to the other side host.

4.5 Connect to the cash drawer

1. Make sure the printer is powered off.
2. Connect cash drawer to cash drawer port behind the printer.

Warning The Voltage of the cash drawer port is 24V. (It cannot connect to a telephone cable.)

4.6 Paper roll loading
4.6.1 Printing paper type confirmation
You can load paper roll to print after connecting the power adapter and communication cables. Please make sure the printing paper type before printing. The default paper type is continuous thermal receipt paper.
4.6.2 Loading or changing paper roll

1. Power off the printer.
2. Slide or press paper roll storehouse button, and then open storehouse cover.

3. Draw out paper roll tap, and load paper roll as below.
4. Draw out a printing paper, and leave some on the paper out month, then close the storehouse cover.

Warning: Please make sure the paper roll intense status, if not, it may be cause paper jams or other problems.
5) The status after paper loading
4.7 Printing self-test page

1. Make sure the printer loaded the paper roll correctly.
2. Press down the [FEED] button and hold on, then power on the printer, the printer will print a self-test page.

4.8 Set Ethernet port IP Address.
The printer’s Ethernet IP address can be set directly via the printer inserted web setting page. The operation steps are as below:

1. Connect printer and PC in the same Ethernet LAN.

2. Print a printer self-test page to get the printer recent IP address (self-test page printing operation method refers to “4.7 printer self-test” instruction):
   You can find the printer’s IP address is the same as 192.168.1.87 on the self- test page alP address: 192.168.1.87

3. Set network card IP address in PC and printer IP address as different IP address in the same network segment.(Such as 192.168.1.xxx, xxx is a number among 1 to 254); 4.

4. Please enter address “http://printerLP.address” in browse of PC after making sure that printer connects with Ethernet.(e.g.: If printer IP address is “192.168.1.87”, please enter “http://192.168.1.87“), then press Enter key, open Ethernet port setting page in the browser as below:

5. Click the “Configure Interface” link on the left side, then enter the modified target IP and click the “Save” button to save the setting. Click the “Reboot” button to reset the printer if you want the setting to take effect.

6. Enter the new IP address as the above step 4 procedure, and re-open the printer Ethernet port setting web page, then click the “Printer Status” link on the left side. And click the “Printer Test Page” button to print the self-test page, and check the W Address contents in the self-test page is right or not.

Interface pin definitions

The printer has a cash drawer driver interface and many kinds of communication interfaces: serial (RS-232), USB and Ethernet ports. USB port and cash drawer interfaces are standard interfaces, and it has Ethernet and serial ports as optional.
5.1 USB interface pin definition (standard B type female base)

Pin definition

5.2 Power interface pin definition (MPC-3-001B)

Pin definition

5.3 Cash drawer interface pin definition (RJ11-6P6C)

1. Electrical specification Driver voltage: DC24V Driver current: Max. 0.8A (within 510ms) Cash drawer status tests signal: “L” = 0-0.5 V ; “H” = 3-5 V
2. Cash drawer interface socket uses RJ-11 6P type connector;
3. Interface signal definition

Notes:

1. Prohibit socket with power to pull out communication wire plug.
2. Please avoid parallelling with strong power when wringing communication cables av
3. Communication cables use with shielded cables.

5.4 Serial port pin definition (DB9F)
The Printer serial port is compatible with RS-232, the interface socket is DB9 female socket. User can check interface setting status via the printing setting self-test page. The printer default serial interface is set as: baud rate 19200bps, 8-bit data bits, no parity,l bit stop bit, and the handshakes method is DTR/DSR.

5.5 Ethernet interface pin definition (RJ45)

Faults handling

Please refer to the methods below when the printer can’t work normally. Please contact your supplier directly if it still can’t work normally.
6.1 Printer does not work

6.2 Indicator error and buzzer warning

new paper roll
Paper out indicator light is on constantly
The error indicator is on constantly Buzzer warns| Paper roll warehouse cover maybe lit up| Close paper roll warehouse cover correctly
The error indicator is blinking Buzzer warns| The print head is overheated| Power off printer power, and wait the print head temperature returns normally.
Voltage is too high| Use assigned voltage to print
Voltage is too low| Use assigned voltage to print

6.3 Problems when it is printing

Check paper roll loading correctly or not
Paper can’t meet the requirements| Use the recommended thermal paper
Print head or printer rubber roller is dirty| Clean print head or printer rubber roller
Printing density sets too light| Increase printing density to satisfy the requirements.
Paper can output normally| Paper jam| Open upper cover or check paper feed channel to get to know paper jam.
Vertical printing
contents get lost| Print head or printer rubber roller is dirty| Clean print head or printer rubber roller
Print head error| Contact supplier or factory directly

6.4 Problems when cutting paper

Change cutter
Paper jam| The headpiece is overheated| Reduce driver headpiece heating power
The driver moves too fast| Adjust the printing speed to the allowable specification of TPH.
The paper feeds position is not right| Put in the paper channel between rubber covered roller and TPH to Make paper parallel with it

6.5 Paper jam and cutter retraction troubles removal
Please power off if it is a paper jam, and eliminate the paper jam incorrect method.

1. Press the paper cover and open it to eliminate paper jam. Then re-install the paper roll to power on.
2. Please use the method as below if step I cannot open paper cover: .’

Warning: Do not open the paper roll warehouse cover forcibly when you cannot open it normally if it is paper jam, which to avoid damaging the printer.

1. Make sure the printer power is off.
2. Take off the cutter adjusting cover in the vertical direction as photo.
3. Adjust paper-cutter to make the cutter set back to print mechanism completely as photo direction
4. Open paper cover and eliminate paper jam.
5. Install cutter adjusting cover vertically down.
6. Re-loading paper, close the paper cover and then power on.

FCC Caution.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (I) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
RF Exposure statement:
This equipment complies with the FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

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