boAt Bluetooth Headsets TWS User Manual

Boat Bluetooth Headsets/
TWS FAQs

Multifunction button until 6
seconds until the red and blue LED light on the device start flashing alternately.
• Check if the device is in the range of Bluetooth (usually 10m) and if there are any
obstructions in between.
• Check if it works after clearing the pairing list on the device, press and hold the volume “+ ” button, the multifunction button, and press volume “-” button for about 5 seconds in standby mode to clear paired list of devices.
• Check to see if the device is connected to supports Bluetooth connections
• Check if it is a passcode issue and if so enter 0000
• Check to see if the device is connected to does not have any software issues – Check to forget the device on Bluetooth, update the mobile software
Final Resolution| • If nothing else works, send the device for replacement
Issue| The microphone of the device is not working
---|---
What to do| • Check to see the microphone is not being blocked.
• Check to see if the microphone is being held at an adequate distance for it to be able to pick up the voice.
• Check if the microphone was not exposed to any hazards like direct sunlight or fire.
• Check if the microphone was not exposed to water above the resistance or dipped in any liquid.
Final Resolution| • If nothing else works and there is no physical damage send the device for
replacement
Issue| The device is not charging/battery life is low
---|---
What to do| • Check to see if the wire being used is working – Check to use another wire or try using the wire on another device
• Check if the voltage of the charger is correct for the device.
• Check if the charging is done till the red light turns completely blue.
• Check if the battery was not tampered with or exposed to any electrical damage
Final Resolution| • If nothing else works and there is no physical damage send the device for replacement
Issue| The device does not turn on/ one earbud is not working
---|---
What to do| • Check to see if the device has been properly charged first till the red light turns blue.
• Check if the voltage of the charger is correct for the device, use only 5V 1A Chargers.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire
Final Resolution| • If nothing else works and there is no physical damage send the device for
replacement
Issue| The in-built controls of the device are not working
---|---
What to do| • Check if the controls do not work while connected to another device
• Check to forget the device and re-pair it.
• Check if the media player being used supports such controls and if they
controls do not function on-call or other media players
Final Resolution| • If nothing else works and there is no physical damage send the device for
replacement
Issue| The sound is distorted/low volume/low bass/low quality
---|---
What to do| • Check if the connected device does not have any equalizer settings applied.
• Check if the device has issues even after moving it closer to the connected device and removing any obstructions.
• Check if the distortion or quality lowers at all volumes or only at high volumes.
• Check to Check different media players and different devices and if the distortion happens on all devices or only on specific ones.
Final Resolution| • If nothing else works and there is no physical damage send the device for replacement
Issue| The volume of the device automatically changes
---|---
What to do| • Check if the connected device does not have any equalizer settings applied.
• Check to Check different media players and different devices and if the volume change happens on all devices or only on specific ones.
Final Resolution| • If nothing else works and there is no physical damage send the device for
replacement

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