EmojiKidz SKU1M10-Pink 4 Smartwatch for Kids User Guide
- June 6, 2024
- EmojiKidz
Table of Contents
EmojiKidz SKU1M10-Pink 4 Smartwatch for Kids
EmojiKidz Available Devices
EmojiKidz provides 4G smartwatches for kids, these watches use cellular connectivity in order to be able to contact, manage, locate and stay connected with your kid from your own personal phone, and for that reason, EmojiKidz made sure to include a FREE SIM card (built-in) inside the EmojiKidz watches and will be ready for you to use once you activate the service on the SIM card. These are the available device models we provide.
- Model# EKL1F20
- Model# EKU1M10
What is an APN
APN is short of Access Point Name and provides the device with the information
needed to connect to the cellular network to use data/GPRS/GPS, in other
words, APN is what your smartwatch device reads from the SIM card to establish
a data connection on your smartwatch.
I always hear and read that a customer must manually setup the APN of their
SIM card on their smartwatch, Do I have to set this up on my EmojiKidz
Watch?
No, EmojiKidz made sure to have the APN incorporated on the EmojiKidz watch from the get-go, to make it easy for you to simply activate the SIM and start using the watch without having to worry about any technical setup.
Helpful Links
We invite you to visit our website to review our latest product information
| Visit: www.EmojiKidz.com/howTo
---|---
| Visit: www.emojikidz.com/faqs
| Visit: https://www.emojikidz.com/support
Watch Model: EKU1M10 Make sure to always refer to the guide available online in order to get the latest/updated user guide version
Mobile App Name: Leefine You can download the Mobile App from the App Store or Google Play
Reference Links for Model# EKL1F20:
Mobile App in App Store (IOS):|
https://apps.apple.com/us/app/leefine/id1437369078
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Mobile App in Google Play (Android):|
https://play.google.com/store/apps/details?id=com.leefine.watchfamily
EmojiKidz Watch User Guide| https://www.emojikidz.com/MASTER-EMK-3×3-EKL1F20
-Manual-Layout.pdf
Mobile App User Guide|
https://www.emojikidz.com/Leefine_App_Quick_Start_Guide.pdf
Watch Model: EKU1M10 Make sure to always refer to the guide available online in order to get the latest/updated user guide version
Mobile App Name: EmojiKidz App You can download the Mobile App from the App Store or Google Play
Reference Links for Model# EKU1M10:
Mobile App in App Store (IOS):|
https://apps.apple.com/us/app/wherecom/id1042248287
---|---
Mobile App in Google Play (Android):|
https://play.google.com/store/apps/details?id=com.umeox.wherecom.oversea
EmojiKidz Watch User Guide| https://www.emojikidz.com/MASTER-EMK-3×3-EKU1M10
-Manual-Layout.pdf
Mobile App User Guide|
https://www.emojikidz.com/WhereCom_App_Quick_Start_Guide.pdf
I AM NOT SURE IF the watch IS ONLINE OR OFFLINE.
Things to Consider
Please review the following tips as they may help you resolve your issue:
Do you see cellular signal (4G or 3G or 2G) on the watch?
If your watch is properly connected to cellular data, your watch home
screen along the top will have at least one bar signal in white and they will
see either a 2G, 3G, or 4G stamp along the top as well. The area in which you
live determines the strength of the cellular data.
If you have your watch connected to your local (home/school) WiFi network with
a connected SIM card your watch home screen along the top will have at least
one bar, you will see the WiFi icon bar signal in white.
If the bar signal connection icon is in grey than you are not connected to
WiFi or cellular data.
Test to see if you can send/receive chat message
From the Mobile App, send a chat message to the watch and then check if the
watch received that message. Also try to send a chat message from the watch
and check if you received it on the
Mobile App.
To Troubleshoot
- Re-provision the EmojiKidz phone line (Contact Our Customer Service to process this step), then customer will be advised to power cycle the device afterwards.
- Do you see cellular signal (4G or 3G or 2G) on the watch
- Test to see if you can send/receive chat message
- Make sure your Mobile App version is UpToDate (Go to the App >> setting>>
- On your watch, try to go to the watch setting menu >> Software update
- from the Mobile App, go to the map and click on the reload/refresh location icon.
I AM UNABLE TO SCAN QR BINDING CODE WHEN TRYING TO ADD THE WATCH TO THE MOBILE APP FOR THE FIRST TIME?
To Troubleshoot:
Before you try to scan the QR Binding Code, make sure:
- The SIM card is inside the device
- The SIM card has been activated successfully (successful SIM activation is when you receive email confirmation with the watch phone#)
- The watch is power ON after you completed the SIM activation (you will see the QR Binding code on the watch screen, if you do not see QR Binding code please restart the watch)
- The watch screen surface and you phone camera lens are clean
Then open the Mobile App from your phone, click on Scan Binding Code from Add
Device page.
Or manually INPUT the binding Code (this code can be obtained from EmojiKidz
support team) 
CAN I USE MY CURRENT SERVICE PROVIDER AND USE MY PERSONAL PHONE NUMBER TO BE THE EMOJIKIDZ WATCH PHONE#?
To Troubleshoot:
Each device will have their own (standalone) cellular connectivity. Think
of the EmojiKidz watch as a small standalone cellphone but in the shape of a
watch and with different features and capabilities, this watch will need its
own cellular connectivity in order to communicate with other phones.
This being said; you will keep your personal cellular service provider for
your personal phone# on your same cellphone device, and when you activate the
EmojiKidz watch supported SIM, it will have its own phone# (using SpeedTalk
Mobile SmartWatch SIM cellular connectivity). This way you can communicate
from your personal phone to the EmojiKidz watch and vice versa.
MOBILE APP IS NOT RESPONDING/ HOW TO FORCE CLOSE THE APP?
To Troubleshoot:
Force Close the App (force quit the App/Close Background App) and open it
again.
- • Link below shows how to force quit an App for iPhone: https://support.apple.com/en-us/HT201330
- Link Below shows how to Close Background App for Android: https://www.tomsguide.com/us/close-android-apps,news-21281.html
THE WATCH SCREEN IS FROZEN AFTER THE WATCH IS TURNED ON.
To Troubleshoot:
Hold the Power button on the watch for 7 seconds and select RESTART option
to restart it and to refresh the operation system.
How to do System Update/ OTA (Over the Air) update on the Watch
For Model EKU1M10:
You can also swipe to go to the watch setting screen and click on Software
Update Make sure that:
- The watch has data connection (connected to a cellular network or Wifi network)
- The battery is above 50%
- The watch will show a notification for software update.
For Model EKL1F2:
Update Version/software is not available for this model.
WHY THE LOCATION FEATURE DOES NOT WORK ON MY APP?
To Troubleshoot:
- If your child’s EmojiKidz watch is ONLINE then simply sign out of the App and sign back in. This should fix this issue.
- If signing out and signing back in does not fix this issue then, Force Close the App (force quit the App/Close Background App) and open it again.
WHY MY LOCATION IS INACCURATE
To Troubleshoot:
Accuracy of location depends on Location Method used. EmojiKidz watch will
use these location methods in the following sequence: 1. GPS 2. WIFI 3. LBS.
When in open area outside the GPS satellite signal accuracy can be 5-10
meters, with public WIFI hotspot mode (inside the building or in urban area)
the accuracy can be 50-100 meters, while LBS accuracy can be about 500-2000
meters (when both GPS and WIFI are not available) LBS method will look for the
nearest cellular tower signal (depends how far the cell tower is from the
EmojiKidz watch)
This will help you understand what kind of accuracy you can expect, given the
method being used, because it represents what kind of signal is available to
the watch where it currently is. So, you won’t have to panic or get
frustrated. This does not mean the watch is broken or everything is being
buggy, it’s actually doing exactly what it’s supposed to do. The watch will
always try to find the strongest and most accurate signal for the given
location.
I ONLY HAVE BAD RECEPTION AT HOME, THE WATCH IS ALWAYS OFFLINE, WHAT CAN I DO?
To Troubleshoot:
The EmojiKidz watches comes with the Wi-Fi connectivity. Please set up your
home Wi-Fi connection on the watch. The watch will save and remember your
preset Wi-Fi passwords, once your kid is at home, it will connect to your home
Wi-Fi automatically. You don’t need to set up the Wi-Fi every time. Once it’s
connected to the Wi-Fi, all features will still function the same.
WATCH IS SHOWING MY OLD ADDRESS (THAT I NO LONGER LIVE) ON THE APP MAP FOR SOME REASON
To Troubleshoot:
This is because the EmojiKidz uses WiFi as one of its location methods and
if the customer is using a router that they brought over from their old home
address, the router still has their old address registered and that’s why it
pulls up that address. To fix this, they would need to reset the router or
update its address settings to the current address.
MY KID RECEIVED A PHONE CALL FROM STRANGERS. HOW TO BLOCK THE CALLS FROM UNRECOGNIZED NUMBERS?
To Troubleshoot:
Your Kid will not receive unwanted phone calls if you set a call limit to
PROTECT FROM STRANGER CALLS is turned ON from Settings in the App. Once its
ON, the EmojiKidz is restricted to receiving calls from the numbers listed on
the Family Contacts ONLY.
I ENABLED THE PROTECT FROM STRANGERS CALL SETTING, BUT MY EMOJIKIDZ IS STILL RECEIVING CALLS FROM UNWANTED NUMBERS.
To Troubleshoot:
The PROTECT FROM STRANGER CALLS setting is always supposed to work properly
when it is enabled properly. The only time it doesn’t work correctly is if
there was an error in the “turn on” PROTECT FROM STRANGER CALLS setting not
being successfully transmitted from the app to the watch. This can happen when
the watch is turned off or in an area with poor or no signal (dead zone).
To fix this, simply turn the PROTECT FROM STRANGER CALLS off, then on again
when you are sure that the watch has a good data connection. And, this time,
it will be properly “set” in the watch. Then,
you can test it and confirm to make sure.
WHY AM I SEEING A RED EXCLAMATION MARK WHEN I SEND A CHAT MESSAGE TO THE EMOJIKIDZ WATCH?
To Troubleshoot:
Please follow these steps to fix this issue:
- Check to see if your kid’s EmojiKidz watch is ONLINE or OFFLINE. If it is OFFLINE this could be the issue. Charge the EmojiKidz watch and / or check to see if you have cellular service.
- If your child’s EmojiKidz watch is ONLINE then simply sign out of the App and sign back in. This should fix this issue.
- If signing out and signing back in does not fix this issue then, Force Close the App (force quit the App/Close Background App) and open it again.
MY KID IS SENDING ME CHAT MESSAGES BUT WHEN I CHECK THE APP, I AM NOT SEEING ANY CHAT MESSAGE OR ANY CMESSAGE HISTORY?
To Troubleshoot:
Please follow these steps to fix this issue:
- Check to see if your kid’s EmojiKidz watch is ONLINE or OFFLINE. If it is OFFLINE this could be the issue. Charge the EmojiKidz watch and / or check to see if you have cellular service.
- If your child’s EmojiKidz watch is ONLINE then simply sign out of the App and sign back in. This should fix this issue.
- If signing out and signing back in does not fix this issue then, Force Close the App (force quit the App/Close Background App) and open it again.
- If the above steps didn’t work and you are still having issues, then delete the watch Mobile App entirely and reinstall. This should fix the issue.
THE WATCH CAN’T BE TURNED ON.
To Troubleshoot:
- Charge it first. Click the Power Button to check the battery level after 5 minutes.
- Hold the Power button for 10 seconds after the watch has been fully charged.
HOW TO TURN THE RINGTONE VOLUME DOWN?
To Troubleshoot:
Swipe the watch screen and click the Settings icon. Scroll down and click
Volume, to adjust the volume for the ringtones.
WHAT HAPPENS IF I UNINSTALL MY WATCH MOBILE APP? WILL ALL MY SETTINGS BE DELETED AND REVERT BACK TO FACTORY DEFAULT?
To Troubleshoot:
- If you simply uninstall the supported Mobile App for your EmojiKidz watch, it does not automatically change, disable, or revert-to-default any of the settings or options inside the app. All the information on the App, including the watch(es) you added on the App, will all remain just like they had it previously.
- If you’re the Primary User, all the other APP users have to pair the watch again.
MY EMOJIKIDZ WATCH IS UNABLE TO CHARGE.
To Troubleshoot:
- Please check to make sure
- The charging pins of the cable are completely touching the base of the charging pins on the watch and try again.
- To charge the watch using the USB cable that came with the watch.
- Use a USB adaptor/charger that connects to power outlet instead of the Computer USB port, the later will result in slow charging
- If you keep having the charging issue with an USB adaptor/charger, please change to another adaptor/charger. Disconnect the charging cable, then reboot the watch to charge again.
THE BATTERY LASTS LESS THAN ONE DAY.
To Troubleshoot:
Normally the watch lasts 24 hours for standby, 12-18 hours for an easy use.
The below situation may cause the battery life is shorter than normal.
- The cellular reception is weak; you can try to connect to the Wi-Fi.
- When you’re using the cellular data, the Wi-Fi is still ON. Please go Settings on the watch and shut the Wi-Fi OFF.
- Use the video calling and real-time location too often.
- The Care Time/Set Tracking mode on the App was setup in a very small refresh-rate interval. If this was set to track ever 1 minute, then it will drain the battery quicker. The recommended setup is 30 minutes or 1 hour.
WHAT DOES THE WATERPROOF IP67 RATING MEAN?
EmojiKidz Watch can withstand raindrops and a sweat, however, we do not
recommend wearing the watch while taking a shower, diving and swimming, as the
waterproof parts of the watch may age over time, resulting in reduced water
resistance protection.
The IP67 rating means the EmojiKidz watch is protected from dust particles and
water immersion of up- to 1 meter for less than half an hour.
MY EMOJIKIDZ WATCH IS OVERHEATING.
To Troubleshoot:
The working principle of our EmojiKidz watch is basically the same as our
personal smart phones, with the smaller size of the watch, we cannot avoid the
overheating after you keep using it. Once you stop using the watch,
temperature will drop down very quickly.
- If you enter a spot where the reception is not good, the CPU will keep searching for the signal which will generate heat.
- Video calls require constant uploading of data, so the CPU generates a lot of heat.
- Long-time use, such as talking, taking photos, sending messages, etc., will cause the CPU to generate a lot of heat.
We do recommend that you take off the watch if your child feels uncomfortable when the watch is over- heating. Stop using it for a while, the temperature will drop down quickly.
Read User Manual Online (PDF format)
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