HIKVISION DS-2TD1217-3 Thermal and Optical Network Turret Camera User Guide

DS-2TD1217-3 Thermal and Optical Network Turret Camera
User Guide

Quick Start Guide
COPYRIGHT ©2019 Hangzhou Hikvision Digital Technology Co., Ltd.

ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees, or representations, express or implied, regarding the Manual.

About this Manual
This Manual is applicable to the Thermal & Optical Network Turret Camera.
The Manual includes instructions for using and managing the product. Pictures, charts, images, and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the company website (http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision trademarks and logos are the properties of Hikvision in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE, AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND  NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS,  DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
REGARDING THE PRODUCT WITH INTERNET ACCESS, THE USE OF THE PRODUCT SHALL BE WHOLLY AT YOUR OWN RISK. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITY FOR ABNORMAL OPERATION, PRIVACY LEAKAGE, OR OTHER DAMAGES RESULTING FROM CYBER ATTACKS, HACKER ATTACKS, VIRUS INSPECTIONS, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED FOR ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Regulatory Information
FCC Information
FCC compliance: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation

EU Conformity Statement
This product and – if applicable – the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points.
For more information see www.recyclethis.info.

2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see:
www.recyclethis.info.

Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

Safety Instruction
These instructions are intended to ensure that users can use the product correctly to avoid danger or property loss.
The precaution measure is divided into Warnings and Cautions:
Warnings: Neglecting any of the warnings may cause serious injury or death.
Cautions: Neglecting any of the cautions may cause injury or equipment damage.

Warnings Follow these safeguards to prevent serious injury or death.
Cautions Follow these precautions to prevent potential injury or material damage.

Warnings

• The device should be used in compliance with local laws and electrical safety regulations. Refer to the appropriate documentation for detailed information.
• The input voltage should conform to the IEC60950-1 standard: SELV (Safety Extra Low Voltage) and the Limited Power Source (12 VDC). Refer to the appropriate documentation for detailed information.
• DO NOT connect multiple devices to one power adapter, to avoid over-heating or fire hazards caused by overload.
• Make sure the plug is properly connected to the power socket.
• If smoke, odor, or noise arises from the device, immediately turn off the power, unplug the power cable, and contact the service center.
• The installer and user are responsible for password and security configuration and its settings.
• Both internal and external grounds should be connected properly. (The cross-section area of the grounding wire must be no less than 4 mm, and no less than that of the phase connector).

Cautions

• Do not drop the device or subject it to physical shock.

• Wipe the device gently with a clean cloth and a small quantity of ethanol, if necessary.

• Do not aim the lens at the sun or any other bright light.

• When any laser equipment is in use, make sure that the device lens is not exposed to the laser beam, or it may burn out.

• Do not place the camera in extremely hot, cold (the working temperature shall be 40 °C to 65 °C), dusty or damp locations, and do not expose it to high electromagnetic radiation.

• Place the device in a dry and well-ventilated environment.

• Keep non-waterproof devices away from liquids.

• Keep the device in original or similar packaging while transporting it.

• A few device components (e.g., electrolytic capacitor) require regular replacement.
  The average lifespan varies, so periodic checking is recommended. Contact your dealer for details.

• Improper use or replacement of the battery may result in explosion hazards. Replace with the same or equivalent type only. Dispose of used batteries in conformance with the instructions provided by the battery manufacturer.

• Never attempt to disassemble the device.

Preparation

Basic Requirement

• All the electronic operations should be in strict compliance with the electrical safety regulations, fire prevention regulations and other related regulations in your local region.
• Check the package contents and make sure that the device in the package is in good condition and all the assembly parts are included.
• Use the system according to the working environment requirement.

Check Installing Environment

• Be sure that there is enough space to install the Turret Camera and accessories.
• Make sure that the wall is strong enough to withstand at least 8 times the weight of the system and the mount.

Prepare Cables

• According to the actual network bandwidth, Cat5 (in 100M) or Cat6 (100M above) is needed.
• When the Turret Camera uses a standard 12V DC power supply, the power cable should be an American wire gauge 18 or above. The formula of the cross-section S (mm²) and the maximum transmission distance L (m) of the bare wire is L=50*S.
• Choose the video cable according to the transmission length. The video should meet the least demands as 75Ω resistance; 100% copper core conducting wire; 95% weaving copper shield.

Prepare Tools
Before installation, please prepare the tools needed, such as the expansion screws, electric hammer, electric drill, wrench, screwdriver, electro probe, and network cable.

Original Packaging
When you unpack the Turret Camera, please keep the original package properly, in case of returning or repairing the Turret Camera, you can pack the Turret Camera with the package.
Note: The user should be responsible for any damage caused when transporting with an unoriginal package.

Appearance Description

There are two types of thermal network turret cameras. Here is the overviews of the Type I camera and Type II camera.

Type I Turret Camera Appearance
Refer to the following figure for the type I thermal turret camera overview.

Type II Turret Camera Appearance
Refer to the following figure for the type II thermal turret camera overview.

Cable Descriptions
The cable interfaces of Turret Camera are shown in the figure below. The cables of RS485, power supply, alarm inputs, alarm outputs, etc. are distinguished by different colors. Please refer to the labels attached to the cables for identification.

Alarm In/Out Connections
This section is only for the Turret Camera with alarm in/out functions.
The Turret Camera can be connected with alarm inputs (0~5VDC) and alarm outputs.
Refer to the following diagrams for alarm output:

The alarm provides the relay output (no voltage), and the external power supply is required when it connects to the alarm device.

• For DC power supply (left diagram), the input voltage must be no more than 30VDC, 1A.
• For AC power supply, the external relay must be used (right diagram) to prevent damages to the Turret Camera and avoid the risk of electric shock.

Install the Turret Camera

Before you start:

1. Check the package contents and make sure that the device in the package is in good condition and all the assembly parts are included.
2. Please turn off the power of the Turret Camera before connecting the cables.

Notes:

• Do not drag the Turret Camera with its waterproof cables, or the waterproof performance is affected.
• Please remove the protective film on the Turret after the installation.
• Do not touch the bubble of the lower Turret directly. The image blurs otherwise.

Monitor Distance Range
Electric lens is adopted for the thermal channel of Turret Camera. It supports the auto-focus function and remote focus function. For different lens focal lengths, the monitoring range is shown in the table below:

Table 3-1 Monitor Range (Pixel Interval: 17um)

Install Memory Card
The micro SD card of the two camera models is installed in the same way. Here is an example of SD card installation for a type II camera.

Steps:

1. Remove the cover on the back of the Turret Camera.|

2. Insert the SD card into the SD card slot and install the cover back.

Install Turret Camera
Two types of cameras are installed in the same way. Here is an example of installation for a type II camera.

Steps:

1. Drill the hole on the wall or the ceiling according to the supplied drill template

2. Turn the ring anticlockwise and remove it.
   Note: The ring is only applicable to type II cameras.

3. Loosen the screw and dismount the camera body from the base.

4. Mount the camera base according to the position of the drill template.

5. Mount the Turret body to the base. Rotate the camera body in the pan direction (0°~360°) or rotate the lens in the tilt direction (0°~80°) to get the desired view angle.
   

6. Screw the screw to fix the camera body on the camera base.

Mount the ring on the camera body, and turn it clockwise to fix the ring.
Note: The ring is only applicable to a type II cameras.
Install Network Cable Water-proof Jacket
Purpose:

If the camera is installed outdoor, you should use the waterproof accessory or tapes to waterproof the cables. Otherwise, the cables might get wet or a short circuit occurs.

Install Network Cable Waterproof Jacket

Steps:

1. Feed the network cable through ① and ③ in order.
2. Fix ② on the network cable between ① and ③.
3. Place ⑤ onto the end of ⑥, and plug the RJ45 male connector into the RJ45 female connector.
4. Screw ③ to ⑥ clockwise.
5. Push ② into ③.
6. Secure ① with the ③ in a clockwise direction.

Waterproof Other Cables
After routing and connecting the cables, use the waterproof tapes to wrap up the cables. Connected cables and spare cables both should be wrapped up as the figures below.

Set the System over the LAN

Notes:

• You shall acknowledge that the use of the product with Internet access might be under network security risks. For the avoidance of any network attacks and
  information leakage, please strengthen your own protection. If the product does not work properly, please contact your dealer or the nearest service center.

• To ensure the network security of the Turret Camera, we recommend you to have the system assessed and maintained termly. You can contact us if you need such service.

Wiring
To view and configure the system via LAN (Local Area Network), you need to connect the network system in the same subnet with your PC. Then, install the SADP or client software to search and change the IP of a network system.
The following figure shows the cable connection of the network system.

Activate the System
Purpose:
You are required to activate the system first by setting a strong password for it before you can use the system.
Activation via Web Browser, Activation via SADP, and Activation via client software are supported. In the following sections, activation via web browser and SADP will be taken as examples. You may refer to the user manual of the system for the details of activation via client software.

Activation via Web Browser
Steps:

1. Power on the system, and connect the system to the network.

2. Input the IP address into the address bar of the web browser, and click Enter to enter the activation interface.
   Note: The default IP address of the system is 192.168.1.64.
   

3. Create a password and input the password into the password field.
   STRONG PASSWORD RECOMMENDED– We highly recommend you create a strong password of your own choosing (using a minimum of 8  characters, including upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high-security system, resetting the password monthly or weekly can better protect your product.

4. Confirm the password.

5. Click OK to activate the system and enter the live view interface.

Activation via SADP Software
SADP software is used for detecting the online device, activating the device, and resetting the password.
Get the SADP software from the supplied disk or the official website, and install the SADP according to the prompts. Follow the steps to activate the system.

Steps:

1. Run the SADP software to search the online devices.

2. Check the device status from the device list, and select an inactive device.
   

3. Create a password and input the password in the password field, and confirm the password.
   STRONG PASSWORD RECOMMENDED– We highly recommend you create a strong password of your own choosing (using a minimum of 8  characters, including upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high-security system, resetting the password monthly or weekly can better protect your product.

4. Click OK to save the password.
   You can check whether the activation is completed on the popup window. If activation failed, please make sure that the password meets the requirement and then try again.

Modify the IP Address
Purpose:

To view and configure the system via LAN (Local Area Network), you need to connect the network system in the same subnet with your PC. Then, install the SADP software or client software to search and change the IP of a network system. We will take modifying the IP Address via SADP software as an example to introduce the IP address modification.

Steps:

1. Run the SADP software.

2. Click to select an active device.
   Note: Please refer to section 3.2 to activate the system if it is inactive.

3. Change the device IP address to the same subnet with your computer by either modifying the IP address manually or checking the checkbox of Enable DHCP.
   

4. Input the password and click Save to activate your IP address modification.

Operate via Web browser

Access the System
System Requirement:
Operating System: Microsoft Windows XP SP1 and above version / Vista / Win7 / Server 2003 / Server 2008 32bits CPU: Intel Pentium IV 3.0 GHz or  higher RAM: 1G or higher Display: 1024×768 resolution or higher Web Browser: Internet Explorer 7.0 and above version, Apple Safari 5.02 and above version, Mozilla Firefox 5 and above version and Google Chrome8 and above version
Steps:

1. Open the web browser.

2. In the browser address bar, input the IP address of the network Turret Camera, e.g., 192.168.1.64, and press the Enter key to enter the login interface.

3. Activate the Turret Camera for the first time using, refer to section 4.2 Activate the System.

4. Input the user name and password and click .
   The admin user should configure the device accounts and user/operator permissions properly. Delete the unnecessary accounts and user/operator permissions.
   Note:
   The device’s IP address gets locked if the admin user performs 7 failed password attempts (5 attempts for the user/operator).
   

5. Install the plug-in before viewing the live video and managing the network Turret Camera. Please follow the installation prompts to install the plug-in.
   Note:
   You may have to close the web browser to finish the installation of the plug- in.
   

6. Reopen the web browser after the installation of the plug-in and repeat the above steps 2-4 to login.
   Note:
   For detailed instructions on further configuration, please refer to the user manual of network Turret Camera.

Live View Page

The live video page allows you to view live video, capture images, realize PTZ control, set/call presets, and configure video parameters.

Menu Bar:

Click each tab to enter the Live View, Playback, Picture, and Configuration page respectively.

Click to display the help file of the Turret Camera.
Click to log out of the system.

Live View Window:
Display the live video.
Toolbar:
Operations on the live view page, e.g., live view, capture, record, audio on/off, regional exposure, regional focus, etc.
PTZ Control:
Panning, tilting, focusing and zooming actions of the Turret Camera. The lighter, wiper, one-touch focus, and lens initialization control.
Preset/patrol/pattern:
Set and call the preset/patrol/pattern for the Turret Camera.

Appendix

Common Material Emissivity Reference

Frequently Asked Questions (FAQ)

Device Running Error

Question:

• The device fails to start-up or reboots repeatedly.
• The device constantly powers off unexpectedly when you pan/tilts the device or call preset.
• The device fails to zoom in/out or pan/tilt.

Answer:

• Examine the power supply of the Turret Camera and see whether it meets the requirements.
• Select the power supply as close as possible.
• Examine the power cord and see whether it meets the requirements.

Device Upgrading
Question:
Device fails to upgrade.

Answer:

• Examine if the device upgrading fails because of the poor network.
• Examine if the upgrading program matches the device type.

Others
Question:
The device’s live view is vague.

Answer:

• Examine if you removed the protective film.
• Examine if the lens is dirty or not.
• Examine if any obstruction is nearby, e.g. spider web.

Question:
Live view fails with a good network connection.
Answer:

• Examine if the IE plug-in is well installed. Change the Website Blocker settings if necessary.
• For cross-domain routing, enable the UPnP of the device, or set manual mapping to port No. 80, 8000, or 554.
• Examine if the live view channel amount exceeds the upper limit.
• Examine the network bandwidth.

Question:
Focus fails when you test outdoor devices in indoor situations.
Answer:

• Restore the device to default settings.
• Adjust the Min. Focusing Distance in Configuration > Image> Display Settings > Focus

References

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