MEDICAL GURDIAN Mobile 2.0 Powerful Sleek Fastest Connection Speed Ever Owner’s Manual

Mobile 2.0

Powerful. Sleek. Fastest Connection Speed Ever.
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What’s in the Box

Product Details

A Microphone
The microphone picks up your voice to communicate with the emergency operator.
B Help Button
This button is used in the case of an emergency or canceling a false alarm.
**C** Top LED
The top LED light shows the cellular connectivity status for your device.
D Bottom LED
The bottom LED light shows the battery status of your device.
**E** Speaker
The speaker is how you hear inbound audio from our emergency operators.
F Smarti Voice Assist
Smart Voice Assist can tell you your device’s battery level and cellular network strength, as well as assist with accessory pairing. You can also do your device testing through our interactive voice response system. (You can test your device totally on your own!)

Installation

1. Find the USB and Plug It In
   Upon receiving your device, insert the large end of the Charging Wall Plug into the Charging Brick. Then, plug the Charging Brick into an electrical socket. Finally, insert the small end of the Charging Wall Plug into the Charging Cradle. Be certain not to plug this into a socket controlled by a light switch.

2. Assemble the Cradle
   Plug the small end of the USB into the Charging Cradle. The device will verbally state that it is “charging” after being placed in the cradle. Again, to avoid accidentally turning off your device, do not plug it into an electrical outlet that is controlled by a light switch.

3. Charge Device to Full Power
   Leave the device in the charger for 4 hours to receive a full charge. When the device is removed from the cradle, the cradle’s bottom LED light will blink green if the device is charged to capacity. If the light is blinking red, return the device to its charger until it is 100% charged. This device’s battery life lasts up to 5 days.

Know Your Lights

Your Mobile 2.0 has 4 important light indicators

Your device is charging Blinking
Your device has sufficient power
Amber| Blinking
Your device is working to find cellular connectivity (upon turning off/on, give it a couple of seconds  to  activate)
If blinking persists, call 1.800.313.1191
Red| Blinking
If you see a blinking red light, the battery is under 20% charged
All Colors| Solid
** A brief software update is in progress

Use in an Emergency

Here is what to expect when using your device in an emergency situation:

1. Press the device’s Help Button or your paired button for 3 seconds for alarm.
2. After pressing the Help Button or paired button, the device will verbalize either “Initiating Help” or “Fall Detected.”
3. A 1-second pause and beep will follow. A series of 10 beeps will occur before the device connects to our Monitoring Center. During this time, false alarms may be canceled by pressing the Help Button or paired button for 5 seconds. Hold until the device says “ Alarm Cancelled.” The device will continue to beep if not properly canceled.
4. While reaching our Monitoring Center, the device will state, “ Call in Progress ” every 10 seconds. It will then say, “ Call connected. Please stand by for an operator ” every 10 seconds until the call is fully connected.
5. You will talk in real-time with a US-based operator who will care for you until help arrives.
6. After the operator ends the emergency call, the unit will say “ Call completed.”

Info and Testing

Your Mobile 2.0 has accessible voice reporting and built-in testing capabilities

Pressing Your Info Button

1. Press Smarti Voice Assist for 1 second to initiate reporting. After 1 beep, the device will say “ Release for device information or continue to hold for the next option. ” If you release the button, the device will automatically provide updates, such as the strength of the cellular signal and battery level.

Testing Your Device

1. If you continue to hold Smarti Voice Assist , testing will be triggered. The device will beep and say “ Release for device testing or continue to hold for the next option. ”
2. Press the Help Button for 3 seconds to test. You will be prompted to state your name to test the two-way microphone.
3. When the test call has been completed, the device will say “ Call Completed. ”

If there is an issue with the device, Smarti will announce a code that will help our Customer Care team identify the issue. Please call 1.800.313.1191 to troubleshoot the device. *If the device says “Connectivity bad,” re-test it or give us a call.

Additional Functionality

Voice Assist button until you hear “ Release for device information.”
Release button.| “ Cellular signal good ”/“ Battery level poor ”/“ Please charge your device. ”
Test Mode Announcement| Hold the Smart i Voice Assist button until you hear “ Release for the testing device.”
Release button.| “ Entering test mode. Press the help button to connect to the test center. ”
Pairing Mode Announcement| Hold the Smart i Voice Assist button until you hear “ Release for device pairing.” Release button.| “ Entering pairing mode, press the button on the peripheral to connect to the device.”
Power Off Device| Hold the Smart i Voice Assist button until you hear “ Release to Power Off Device.”Release button.| “ Powering Off.”
Powering On Device (2 Methods)| Place the unit in the charger or press the info button for 5 seconds.| “ Device Ready.”

Pairing Your Device with Accessories
Press and hold Smarti Voice Assist. When you hear the menu prompt for pendant pairing, release the info button. You will hear a series of prompts. The device will say, “Pairing completed.”

WARNING
There is mild strangulation and choking hazard, due to the very nature of wearing a neck pendant. Injury is unlikely, and the Neck Pendant has been designed to break away when tugged.

Wearing the Belt Clip
Hook the belt clip into the back of the device. Press the button on the clip to remove it.

FAQS

Does Mobile 2.0 have location tracking?
Yes, the Mobile 2.0 device has both GPS and WiFi location tracking.

How far can I be away from the Mobile 2.0 for the device to work?
The device has a range of up to 500 ft from the Mobile 2.0 device.

How do I know when the battery is running low on my Mobile 2.0?
You can press Smarti Voice Assist to hear your battery level. If your device is running very low, the light on the device will blink red every 3 seconds.

Can I wear the Mobile 2.0 in the shower?
Yes, the Mobile 2.0 can be worn in the shower.

Can I cancel the alarm if accidentally pressed and activated?
Press and hold the help button on your device or wrist/neck pendant for 5 seconds until the device says “Alarm Cancelled.” Please wait until you hear the prompt to release.

If I initiate an emergency call does that mean that an EMT will show up at my door?
No, don’t worry! You will be connected to our 24/7
Monitoring Center operators who will ask if everything is okay. Once he or she understands the situation, you will be connected with an ambulance, police, or Care Circle member.

Do I need the Mobile 2.0 with me when I leave the house if I’m wearing my neck or wrist pendant?
Yes. Although the pendant will activate a signal, you’ll need the Mobile 2.0 device in order to connect with the monitoring center and speak with the operator.

WARNING
There is mild strangulation and choking hazard, due to the very nature of wearing a neck pendant. Injury is unlikely, and the Neck Pendant has been designed to break away when tugged.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation.

CAUTION
To assure continued compliance, any changes or modifications not expressly approved by the party responsible for compliance may void the user’s authority to operate this equipment. Use only shielded interface cables when connecting to computer or peripheral devices.

Customer Service

Our team is standing by to provide you with the help and support you need.
1.800.313.1191

Monday – Friday
9:00am – 8:00pm (Eastern Standard)

Saturday
9:00am – 5:00pm (Eastern Standard)
Support is also available online:
medicalguardian.com/support
customercare@medicalguardian.com
If you are happy with your Mobile Guardian 2.0, please tell us about your story and share your experiences on:

/MedicalGuardian
@MedicalGuardian
@MedicalGuardian

Legal documentation can be found at: medicalguardian.com/legal

References

• Legal Information About Medical Guardian Services
• MG Support – Guides, Manuals and How-to's

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