JENNAIR JJW2424HL Small Electric Built-In Convection Oven User Guide

JENNAIR JJW2424HL Small Electric Built-In Convection Oven

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

• This is the safety alert symbol.
• This symbol alerts you to potential hazards that can kill or hurt you and others.
• All safety messages will follow the safety alert symbol and either the word “ DANGER” or “WARNING.” These words mean: You can be killed or seriously injured if you don’t immediately follow instructions.
• You can be killed or seriously injured if you don’t follow instructions.
• All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the oven, follow basic precautions, including the following:

•  Proper Installation – Be sure the oven is properly installed and grounded by a qualified technician.
•  Never Use the Oven for Warming or Heating the Room.
•  Do Not Leave Children Alone – Children should not be left alone or unattended in areas where oven is in use. They should never be allowed to sit or stand on any part of the oven.
•  Wear Proper Apparel – Loose-fitting or hanging garments should never be worn while using the oven.
•  User Servicing – Do not repair or replace any part of the oven unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.
•  Storage in Oven – Flammable materials should not be stored in an oven.
•  Do Not Use Water on Grease Fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
•  Use Only Dry Potholders – Moist or damp potholders on hot surfaces may result in burns from steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
•  Use Care When Opening Door – Let hot air or steam escape before removing or replacing food.
•  Do Not Heat Unopened Food Containers – A build-up of pressure may cause the container to burst and result in injury.
•  Keep Oven Vent Ducts Unobstructed.
•  Placement of Oven Racks – Always places oven racks in the desired location while oven is cool. If rack must be moved while oven is hot, do not let potholder contact hot heating element in oven.
•  DO NOT TOUCH HEATING ELEMENTS OR INTERIOR SURFACES OF OVEN – Heating elements may be hot even though they are dark in color. Interior surfaces of an oven become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact heating elements or interior surfaces of oven until they have had sufficient time to cool. Other surfaces of the oven may become hot enough to cause burns – among these surfaces are oven vent openings and surfaces near these openings, oven doors, and windows of oven doors.

For self-cleaning ovens:

•  Do Not Clean Gasket – The gasket is essential for a good seal. Care should be taken not to rub, damage, or move the gasket.
•  Do Not Use Oven Cleaners – No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven.
• Clean Only Parts Listed in Manual.
•  Before Self-Cleaning the Oven – Remove the broiler pan and other utensils.

OVEN USE

Feature Guide
These instructions cover several different models. The range you have purchased may have some or all of the items listed. The locations and appearances of the features shown here may not match those of your model. Refer to this manual or the Frequently Asked Questions (FAQs) section of our website at www.jennair.com for more detailed instructions. In Canada, refer to the Customer Service Section at www.jennair.ca.

oven operation to suit your needs. See the “Settings” and “More Modes” sections.
Home| Home Screen| If pressed once, it enables the user to return to the “Cooking Methods” and “Assisted Cooking” screen. If pressed twice, the time of day is displayed.
Favorites| Favorites| Allows you to save the cycles that you use on a frequent basis.
Light| Turns on oven light| Press the Light keypad to turn the light on and off. When the oven door is opened, the oven light will automatically turn on.
Oven Power| Oven Function Power| The Oven Power keypad begins oven function and wakes it from sleep mode.
Cancel| Oven Function Cancel| The Cancel keypad stops any oven function except the Clock, Timer, and Control Lock.

Touch Panel

The touch panel houses the control menu and function controls. The touch keypads are very sensitive and require only a light touch to activate. Scroll up, down, left, or right to explore the different options and features. For more information about the individual controls, see their respective sections in this manual.

Display
The display is for both the menu and oven function controls. The touch panel allows you to scroll through the oven menus. The display is very sensitive and requires only a light touch to activate and control. When an oven is in use, the display will show the clock, mode, oven temperature, kitchen timer, and oven timer, if set. If the oven timer is not set, you can set it from this screen. After approximately 2 minutes of inactivity, the display will go into sleep mode and the display will dim. When the oven is in operation, the display will remain bright. During use, the display will show menus and the appropriate selections for the options being chosen.

Display Navigation

If the oven is off, touch the Oven Power to activate the menu. From this screen, all automatic cooking programs can be activated, all manual cooking programs can be set, options can be adjusted, and instructions, preparation, and tips can be accessed.

Setup and Demo Mode

1.  Select STORE DEMO MODE to enter Demo Mode.
2.  Follow the prompts on the display screen to select a language, accept the terms of service and set the time. NOTE: The display screen will show the time and date (default screen/standby mode).
3.  If you selected Store Demo Mode, select TRY THE PRODUCT to explore various features and options of the product.
4.  Select the Settings keypad.
5.  Select the Info keypad.
6.  Select the Store Demo Mode keypad.
   To exit Demo Mode, see the “Settings” section.

Cooking Modes

Food Poisoning Hazard Do not let food sit in the oven more than one hour before or after cooking. Doing so can result in food poisoning or sickness.

To set a Manual Cooking Function, follow these steps.

1.  Press the Oven Power keypad.
2.  Select the Cooking Modes option.
3.  Select the desired cooking function from the list. See the following table for descriptions.
4.  Follow the on-screen prompts to set the temperature, optional cook time, and optional delay start, if available. Some cooking functions allow you to turn on/off the Preheat function. Some cooking functions have preset options for specific food types. Select the food type that most closely matches your recipe.
5.  Press START to begin. If preheating is on, a tone will sound when preheating is complete.
6.  Press the Oven Cancel keypad when finished cooking.

Favorites

The Favorites feature stores the oven mode and temperature for your favorite recipe. As you continue to utilize your Favorites tool, your product will refine and tailor suggestions toward your cooking cravings/needs. NOTE: A select set of Favorites and suggestions may be automatically shown on the Home screen based on your mealtimes. To save a recipe, select the Favorites keypad and follow the prompts on the screen to customize your favorites. Add an image or name to the favorite to customize it to your preferences.

Assisted Cooking

Assisted cooking helps you select the right model for your everyday cooking needs. Some modes allow you to skip preheat. Follow the prompts on the screen for guidance throughout the cooking process. Assisted cooking recipes include:

•  Casseroles & Baked Pasta
•  Meat
•  Fish & Seafood
•  Vegetables
•  Cake & Pastries
•  Quiche
•  Bread
•  Pizza
  • Two selections: Thin Crust or Frozen
  • Under Thin Crust, there is also a selection for Thick Crust, as well as Round vs. Tray. Use Round for round pizzas and Tray for rectangular pizza.
  • Under Frozen, there are options for 1 layer (1 pizza) vs. 4 layers (more than one pizza). You can have up to 4 pizzas on different rack positions.

Doneness

NOTE: Can only be used on selected functions.

1.  Switch on the oven by selecting the ON/HOME button or touching the display.
2.  Select the Assisted Cooking.
3.  Select the Food list.
4.  Choose the food to cook from the list.
5.  Doneness selection and/or external surface browning is required. Doneness selection would modify the default temperature/or cooking time in order to adjust the internal doneness of your food to the desired level of cooking. The external browning selection instead will prolong/reduce the final broiling stage of cooking.
6.  Press START to begin the preheat cycle.

NOTE: You can use the slider to select Light, Normal etc., or you can select the option to type in the temperature by selecting the icon in the upper right corner.

Doneness Selection Chart

NOTE: The default setting is Normal for each of these selections.

Browning setting recipes include:

•  Lasagna
•  Baked Stuffed Pasta
•  Roast Beef
•  Roast Veal
•  Roast Pork
•  Pork Shank
•  Roast Lamb
•  Rack of Lamb
•  Leg of Lamb
•  Roast Chicken
•  Whole Chicken- Stuffed
•  Chicken Pieces
•  Roast Goose
•  Stuffed Roast Goose
•  Turkey Pieces
•  Potatoes
•  Quiche

Settings

The Settings keypad allows you access to functions and customization options for your oven. These settings allow you to set the clock, turn the audible signals and prompts on and off, adjust the oven calibration, change the language, and more.

Select the Settings keypad to view the Settings features:

•  Kitchen Timer
•  Light
•  Self Clean
•  Mute
•  Control Lock
  See the “More Modes” section for more information.

Preferences

• Times and Dates
  Set time and date preferences.

•  Your Meal Times: Adjust when breakfast/lunch/dinner is shown

•  Time

•  Date

•  Time Format (AM/PM vs 24 hour [Military Time])

Sound Volume
Set sound volume preferences.

• Timers and Alerts

•  Buttons and Effects Display Settings
  Set the screen brightness.

• Display Brightness Regional
  Set regional preferences.

• Language: English or French

Info

•  Service and Support: Displays model number, Customer Support contact info, and Diagnostics.
•  Store Demo Mode: Select Store Demo Mode to toggle Demo Mode off and on.

Start Demo Mode

1.  Select the Settings keypad.

2.  Scroll and select INFO.

3.  Select STORE DEMO MODE and select ON.
   NOTE: The display screen will show the time (default screen/standby mode).

4.  Select the Settings keypad.

5.  Select TRY THE PRODUCT.
   If the unit is in Demo Mode after power up, follow these steps to exit Demo Mode:

To Exit Demo Mode:

1.  Select TRY THE PRODUCT.
2.  Select the Settings keypad.
3.  Scroll and select INFO.
4.  Select STORE DEMO MODE and select OFF.
5.  Select YES on the confirmation screen.

Restore Factory: This will restore your product to the original factory default settings.

More Modes

Sabbath Mode

The Sabbath Mode sets the oven to remain on in a bake setting until disabled. When the Sabbath Mode is activated, only the Bake cycle will operate. All other cooking and cleaning cycles are disabled. No tones will sound, and the displays will not indicate temperature changes. When the oven door is opened or closed, the oven light will not turn on or off, and the heating elements will not turn on or off immediately. If a cook timer is set, the countdown will appear. The timer will count down once the timer is set. NOTE: I f a power failure happens while Sabbath Mode is running, the oven will show Sabbath Mode is on, but the Bake cycle will not be on. If the oven door is opened during this time, the oven light will not turn on.

To enable and activate Sabbath Mode:

1.  Press the Settings keypad.
2.  Select MORE MODES.
3.  Select SABBATH MODE.
4. Press SABBATH MODE again to enable Sabbath Mode
5. (Sabbath Mode is preset to off). (Optional) For timed cooking in Sabbath Mode, press ADD A COOK TIME, enter the desired cook time and then press NEXT.
6.  Select START.

To Disable and Exit Sabbath Mode:

1.  Press the Oven Power or Cancel Keypad.
2.  Press and hold the display screen for three seconds.

To Adjust Temperature:

1. Press the +/- 25 on the display screen to select the new  Btemperature.
NOTE: The temperature adjustment will not appear on the display, and no tones will sound.

Aluminum Foil

IMPORTANT : To avoid permanent damage to the oven bottom finish, do not line the oven bottom with any type of foil or liner. For best cooking results, do not cover entire oven rack with foil because air must be able to move freely. To catch spills, place foil on rack below dish. Make sure foil is at least 1/2″ (1.3 cm) larger than the dish and that it is turned up at the edges.

Positioning Racks and Bakeware
IMPORTANT : To avoid permanent damage to the porcelain finish, do not place food or bakeware directly on the oven door or bottom.
Racks

•  Position racks before turning on the oven.
•  Do not position racks with bakeware on them.
•  Make sure racks are level.
•  Place food so it will not rise into the broil element. Allow at least 1/2″ (1.3 cm) between pans and the broil element.

To move a rack, pull it out to the stop position, raise the front edge, and then lift it out. Use the following illustration and charts as a guide for positioning racks.

Rack Positions

Broiling

Most broiling

For hamburger patties to have a well-seared exterior and a rare interior, use a flat rack in position 5. Cook over a drip tray filled with 2 cups (500 ml) of water. Broil for 15-30 minutes and turn two thirds of the way through cooking.

Traditional Cooking

Baking Layer Cakes on Two Racks
For best results when baking cakes on two racks, use rack positions 1 and 4 with the Bake function. Place the cakes on the racks as shown.

Baking Cookies on Two Racks
For best results when baking cookies on two racks, use rack positions 1 and 4.

Bakeware

To cook food evenly, hot air must be able to circulate. Allow 2″ (5.0 cm) of space around bakeware and oven walls.
Use the following chart as a guide.
NOTE: Bakeware materials and color may affect results. Dark, dull, non- stick, or glass pans may require shorter baking times, in contrast insulated or stainless steel pans may require longer baking times. Follow bakeware manufacturer’s recommendations.

Accessories

The number and the type of accessories may vary depending on which model is purchased. Other accessories can be purchased separately from the After-sales Service.

Inserting the Wire Shelf and other Accessories
Insert the wire shelf horizontally by sliding it across the shelf guides, making sure that the side with the raised edge is facing upwards. Other accessories, such as the drip tray and the baking tray, are inserted horizontally in the same way as the wire shelf.
Removing and Refitting the Shelf Guides

•  To remove the shelf guides, lift the guides up and then gently pull the lower part out of its seating. The shelf guides can now be removed.
•  To refit the shelf guides, first fit them back into their upper seating. Keeping them held up, slide them into the cooking compartment, then lower them into position in the lower seating.

Fitting the Sliding Runners (if present)
Remove the shelf guides from the oven and remove the plastic from the sliding runners. Fasten the upper clip of the runner to the shelf guide and slide it along as far as it will go. Lower the other clip into position. To secure the guide, press the lower portion of the clip firmly against the shelf guide. Make sure that the runners can move freely. Repeat these steps on the other shelf guide on the same level.

NOTE: The sliding runners can be fitted on any level.

Oven Vent(s)

•  Control panel
•  Oven
• Oven vent

The oven vent(s) should not be blocked or covered since they allow the inlet of fresh air into the cooling system. Also, the bottom vent should not be blocked or covered since it allows the inlet of fresh air into the cooling system and the outlet of hot air from the cooling system. Blocking or covering vents will cause poor air circulation, affecting cooking, cleaning, and cooling results.

Preheating and Oven Temperature

Preheating
When beginning a Bake cycle, the oven will begin preheating after the Start is pressed. The oven will take approximately 6 minutes to reach 350°F (177°C) with all of the oven racks provided with your oven inside the oven cavity. Higher temperatures will take longer to preheat. The preheat cycle rapidly increases the oven temperature. The actual oven temperature will go above your set temperature to offset the heat lost when your oven door is opened to insert food. This ensures that when you place your food in the oven, the oven will begin at the proper temperature. Insert your food when the preheat tone sounds. Do not open the door during preheating before the tone sounds.

Rapid Preheat
Rapid Preheat can be used to shorten the preheating time. Only one standard flat oven rack should be in the oven during Rapid Preheat. Extra racks should be removed prior to starting. The preheating cycle should be completed before placing food in the oven. When the Rapid Preheat cycle is complete, the oven starts a normal Bake cycle. IMPORTANT: Rapid Preheat should be used only for one-rack baking.

Oven Temperature
While in use, the oven elements will cycle on and off as needed to maintain a consistent temperature, but they may run slightly hot or cool at any point in time due to this cycling. Opening the oven door while in use will release the hot air and cool the oven which could impact the cooking time and performance. It is recommended to use the oven light to monitor cooking progress. Before baking and roasting, position racks according to the “Positioning Racks and Bakeware” section. When roasting, it is not necessary to wait for the oven preheat cycle to end before putting food in unless it is recommended in the recipe.

Baking and Roasting
The oven will take approximately 6 minutes to reach 350°F (177°C) with all oven racks inside the oven cavity. The preheat cycle rapidly increases the temperature inside the oven cavity. Higher temperatures will take longer to preheat. Factors that impact preheat times include room temperature, oven temperature, and the number of racks. Unused oven racks can be removed prior to preheating your oven to help reduce preheating time. The actual oven temperature will go above the set temperature to offset the heat lost when the oven door is opened to insert food. This ensures that the oven will begin at the proper temperature when you place food in the oven. Insert food when the preheat tone sounds. Do not open the door during preheat until the tone sounds. During baking or roasting, the bake and broil elements will cycle on and off in intervals to maintain the oven temperature. Depending on the model, if the oven door is opened during baking or roasting, the heating elements (bake and broil) will turn off approximately 30 seconds after the door is opened. They will turn on again approximately 30 seconds after the door is closed.

Broiling

When broiling, no preheating is necessary unless recommended otherwise in the recipe. Position food on the grid above the drip tray, and then place it in the center of the oven rack. Close the oven door to ensure proper broiling temperature. NOTE: Odors and smoke are normal the first few times the oven is used or if the oven is heavily soiled. Changing the temperature when broiling allows more precise control when cooking. The lower the broil setting, the slower the cooking. Thicker cuts and unevenly shaped pieces of meat, fish, and poultry may cook better at lower broil settings. Refer to the “Positioning Racks and Bakeware” section for more information. In lower settings, the broil element will cycle on and off to maintain the proper temperature.

Self Cleaning Cycle

Burn Hazard Do not touch the oven during the Self-Cleaning cycle. Keep children away from the oven during the Self-Cleaning cycle. Failure to follow these instructions can result in burns.

IMPORTANT : The health of some birds is extremely sensitive to the fumes given off during the Self Cleaning cycle. Exposure to the fumes may result in death to certain birds. Always move birds to another closed and well- ventilated room. Self-clean the oven before it becomes heavily soiled. Heavy soil results in longer cleaning and more smoke. Keep the kitchen well- ventilated during the Self Cleaning cycle to help get rid of heat, odors, and smoke. Do not block the oven vent(s) during the Self Cleaning cycle. Air must be able to move freely. See the “Oven Vents” section. Do not clean, rub, damage, or move the oven door gasket. The door gasket is essential for a good seal.

Prepare Oven:

Remove the broiler pan, grid, cookware and bakeware, and, on some models, the temperature probe from the oven.

• Remove oven racks to keep them shiny and easy to slide. See the “General Cleaning” section for more information.
•  Remove any foil from the oven because it may burn or melt, damaging the oven.
•  Hand clean inside door edge and the 11/2″ (3.8 cm) area around the inside oven cavity frame, being certain not to move or bend the gasket. This area does not get hot enough during high-temp self-cleaning to remove soil. Do not let water, cleaner, etc., enter slots on the door frame. Use a damp cloth to clean this area.
•  Wipeout any loose soil to reduce smoke and avoid damage. At high temperatures, foods react with porcelain. Staining, etching, pitting, or faint white spots can result. This is normal and will not affect cooking performance.

How the Cycle Works

IMPORTANT : The heating and cooling of porcelain on steel in the oven may result in discoloring, loss of gloss, hairline cracks, and popping sounds. The Self Cleaning cycle uses very high temperatures, burning soil to powdery ash. Suggested clean times are 1 hour and 15 minutes for light soil, 1 hour and 40 minutes for medium soil and 2 hours for heavy soil. Once the oven has completely cooled, remove ash with a damp cloth. To avoid breaking the glass, do not apply a cool damp cloth to the inner door glass before it has completely cooled. The oven lights will not work during the Self Cleaning cycle.

NOTE: The oven has a two-speed cooling fan motor. During the Self Cleaning cycle, the fan(s) will operate at its highest speed to increase airflow to better exhaust the hotter air through the oven vent(s). An increase in noise may be noticeable during and after the Self Cleaning cycle until the oven cools. Before Self Cleaning, make sure the door is closed completely or it will not lock and the cycle will not begin. When the oven is locked, the doors of the oven cannot be opened. To avoid damage to the doors, do not force the doors open when the oven is locked.

1.  Touch the Settings keypad.
2.  Select the Self Clean icon.
3.  Select type of Self Cleaning: Light: 1 hour and 15 minutes Medium: 1 hour and 40 minutes Heavy: 2 hours
4.  Follow the prompts on the oven display to prepare the oven.
5.  Select START to begin the cleaning process. OR Select DELAY START to set a delayed Self Cleaning cycle. See the “To Delay Start Self Cleaning Cycle” Section. The oven doors will automatically lock. NOTE: It may take a couple of moments for the oven door to automatically lock after starting the Self Clean Cycle. When the self cleaning cycle is complete and the oven cools, the oven doors will unlock.
6.  When the oven is completely cooled, remove ash with a damp cloth.

To Delay Start Self Cleaning Cycle: Follow steps 1 through 4 above, then:

1.  Select DELAY START.
2.  Select the start time of when the Self Cleaning cycle should begin by scrolling from left to right.
3.  Select START DELAY. The oven doors will automatically lock after the Delay Start countdown. When the Self Cleaning cycle is complete and the oven cools, the oven doors will unlock.
4.  When the oven is completely cooled, remove ash with a damp cloth.

To Stop Self Cleaning Anytime:
Touch the Oven Cancel Keypad. If the oven temperature is too high, the door will remain locked. It will not unlock until the oven cools.

General Cleaning

IMPORTANT: Before cleaning, make sure all controls are off and the oven is cool. Always follow label instructions on cleaning products. For additional information, you can visit the Frequently Asked Questions (FAQs) section of our website at www.jennair.com. In Canada, refer to the Customer Service section at www.jennair.ca. Soap, water, and a soft cloth or sponge are suggested first unless otherwise noted.

EXTERIOR PORCELAIN ENAMEL SURFACES (on some models)

Food spills containing acids, such as vinegar and tomato, should be cleaned as soon as the entire oven is cool. These spills may affect the finish.

Cleaning Method:

•  Glass cleaner, mild liquid cleaner or nonabrasive scrubbing pad: Gently clean around the model/serial/rating plate because scrubbing may remove numbers.
• Affresh® Kitchen and Appliance Cleaner Part Number W10355010 (not included): See the “Accessories” section for more information.

STAINLESS STEEL (on some models)

NOTE: To avoid damage to stainless steel surfaces, do not use soap-filled scouring pads, abrasive cleaners, steel-wool pads, gritty washcloths or abrasive paper towels. Damage may occur to stainless steel surfaces, even with one-time or limited use.

Cleaning Method:
Rub in direction of the grain to avoid damage.

Affresh® Stainless Steel Cleaner Part Number W10355016: See the “Accessories” section for more information.

METALLIC PAINT (on some models)

Do not use abrasive cleaners, cleaners with bleach, rust removers, ammonia or sodium hydroxide (lye) because paint surface may stain.

CONTROL PANEL AND OVEN DOOR EXTERIOR

To avoid damage, do not use abrasive cleaners, steel-wool pads, gritty washcloths, or abrasive paper towels.

Cleaning Method:

•  Glass cleaner and soft cloth or sponge: Apply glass cleaner to soft cloth or sponge, not directly on panel.
•  Affresh® Kitchen and Appliance Cleaner Part Number W10355010 (not included): See the “Accessories” section for more information.

OVEN RACKS

Cleaning Method:

•  Steel-wool pad.
•  For racks that have discolored and are harder to slide, a light coating of vegetable oil applied to the rack guides will help them slide.

OVEN CAVITY AND OVEN DOOR INTERIOR

Do not use oven cleaners.
Food spills should be cleaned after the oven cools. At high temperatures, foods react with porcelain and staining, etching, pitting, or faint white spots can result.

Cleaning Method:

•  Self Cleaning cycle: See the “Self Cleaning Cycle” section first.
•  For optimal door cleaning results, wipe away any deposits with a damp sponge before running cycle.

Oven Lights
The oven light(s) are standard 25 W appliance bulbs. Before replacing, make sure the oven is cool and the controls are turned off.

To Replace:

1.  Disconnect power.
2.  Open oven door.
3.  Remove the sliding runners (if present), then remove the shelf guides.
4. Use a screwdriver to pry off the light cover.
5.  Replace the light bulb.
6.  Place the light cover back in place. Push firmly until it snaps into position.
7.  Refit the shelf guides.
8.  Reconnect power.

TROUBLESHOOTING

First, try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty, or visit producthelp.jennair.com. In Canada, visit www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:

In the U.S.A.:

JennAir Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692

In Canada:

JennAir Brand Home Appliances Customer eXperience Centre 200 – 6750 Century Ave. Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.

ASSISTANCE OR SERVICE

If you need service
Please refer to the warranty.

If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory-specified parts will fit right and work right because they are made with the same precision used to build every new JennAir® appliance. To locate factory specified parts in your area, call us or your nearest JennAir designated service center.

In the U.S.A.

Call the Customer eXperience Center toll-free: 1-800-JENN-AIR (1-800-536-6247).
Our consultants provide assistance with:

•  Features and specifications on our full line of appliances.
•  Installation information.
•  Use and maintenance procedures.
•  Repair parts sales.
•  Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
•  Referrals to local dealers, repair parts distributors, and service companies. JennAir designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in the United States. To locate the JennAir designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance
If you need further assistance, you can write with any questions or concerns at JennAir Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

In Canada

Call the JennAir Canada LP Customer eXperience Centre toll-free: 1-800-JENN- AIR (1-800-536-6247). Our consultants provide assistance with:

•  Use and maintenance procedures.
•  Repair parts sales.
•  Referrals to local dealers, repair parts distributors, and service companies. JennAir designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in Canada.

For further assistance
If you need further assistance, you can write with any questions or concerns at JennAir Brand Home Appliances Customer eXperience Centre 200 – 6750 Century Ave. Mississauga, ON L5N 0B7

Please include a daytime phone number in your correspondence.

Accessories

To order accessories, visit our website at www.jennair.com.

• Drip Tray
  Order Part Number W11229219

• Baking Tray
  Order Part Number W11229218

• Meat Probe
  Order Part Number W11261292

• Wire Shelf
  Order Part Number W10886770

• Sliding Shelf Right
  Order Part Number W10773275

• Sliding Shelf Left
  Order Part Number W10773274

• Trim Ki t
  JJW2424HM – Order Part Number W11312047 JJW2424HL – Order Part Number W11312048

References

• Home - Product Help | JennAir
• Jennair Canada | JennAir
• High-End Home & Kitchen Appliances | JennAir

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