BOI UK Business Resource Centre Application User Guide
- June 13, 2024
- BOI UK
Table of Contents
**BOI UK Business Resource Centre Application
**
Welcome
Thank you for choosing BOI Payment Acceptance UK (BOIPA UK). We value your business and are fully committed to making card acceptance easy for you and your customers. In this guide you will find information about our online reporting portal – Business Resource Centre (BRC) – that will help you manage the reporting and admin side of your card payments
Accessing the BRC
In order to access your information via the BRC the first step is to create a Username and Password. On successfully signing up to BOIPA UK you will receive a welcome email from our customer support team. This email will provide details of your Customer Number. You need your Customer Number and the last 4 digits of your Bank Account (provided on your merchant application) in order to create an account on the BRC
Welcome and thank you for choosing BOI Payment Acceptance!
We are pleased to confirm that we received all the required data to perform
the risk checks and verify your identity. You successfully passed this step
that is part of our regulatory requirements as a professional Payments
Institution. We are now in the process of finalising your account setup. One
of the many benefits of choosing BOI Payment Acceptance for your card
processing needs is our Business Resource Centre.
This is your online portal that holds all the necessary information to your
account, including daily transaction details, electronic statements and
monthly account billing. Please visit the portal right away to set up your
customer profile and to directly add the link to your bookmarks for easy
access: https://boipa.com/business To login in for the first time click on
the “Create an account” link and enter your account number: IE . and the last
4 digits of the Bank Account provided on your merchant application. We will
contact you very shortly to confirm your final account activation and to
inform you about the next step. If you need any additional information or
clarification in the meantime please do not hesitate to contact our Support
team: 1800 806 670 or support@BOIPA.com. We are
looking forward to sustainably supporting your business! Yours sincerely,
Customer Support
To create the BRC account you need to go the following URL https://boipa.co.uk/business and the link > Create an account. If you lose your details contact the BOIPA UK support team for a replacement.
This will bring up the Create Account page where you must enter your Customer Number and the last 4 digits of your Bank Account in order to create your BRC logon credentials i.e. Username and Password.
When you go to the URL https://boipa.co.uk/business the next time you simply enter this Username and Password to access the BRC. Bookmark this link on your PC so you can return to the site quickly and easily
There are 6 links within the BRC which will now be described in turn.
Customer Summary
Once logged in to the BRC the initial home page provides a summary of the customer information. This includes 3 sub sections:
- Customer Details incl. address and contact information that BOIPA UK have on file
- Financial Details incl. account details on file for debiting and crediting funds
- Details of the products and services incl. pricing details and contract term
Transactions
The Transactions Tab allows you to search through your transactions. There are 2 options:
- Search by a particular day using the date format DD/MM/YYYY
- Search by a transaction reference number
Should you also have multiple outlets within an account you can also select the appropriate outlet ID.
The search result can then be easily printed or exported in either Excel or CSV format.
Reports
The Report Tab allows you to review multiple transactions within a specific data range. The maximum date range is 31 days and the search range must be completed using the date format DD/MM/YYYY.
The report will be exported to Excel and will display the following fields.
- Transaction ID
- OutletlD
- TerminallD
- Date
- Type
- Amount
- MSCAmount
- lnterchangeAmount
- Card Number
- Unique Transaction Reference
- Card Brand
- Card Brand Desc
- Charge Type
- Typeld
- Charge Desc
- CardType
- Product
- Region
- Transaction Reference Number
- Transaction ID
Chargebacks$
The Chargebacks Tab allows you to review details of any chargebacks within a specific data range. The maximum date range is 30 days and the search range must be completed using the date format DD/MM/YYYY.
Statements and Invoices
This Tab provides Statements and Invoices history for the last 3 reporting periods.
Note: We recommend that all merchants save copies of their statements & invoices in a secure location for future reference.
A sample copy of a BOIPA UK invoice is copied overleaf.
Support
The Support Tab provides details of the BOIPA UK customer support number (0800 0325658) and email address support@BOIPA.com.
FAQs
This Tab provides a link to the BOIPA UK web site (www.BOIPA.co.uk) where some customer FAQs are listed. For more detailed information please refer to your Customer Operating Instructions Guide.
ABOUT OUR SOLUTIONS SERVICE AREA
SERVICE AREA
FRAUD PREVENTION
RISK AND COM PLIANCE
YOUR TERM INALS
FREQUENTLY ASKED QUESTIONS
Frequent ly asked quest ions
Here we have answered the quest ions most frequently asked by our customers.
If your quest ion isn’t listed, or if you want more informat ion, simply get
in touch with our support team.
WHEN WILL MY TRANSACTIONS BE FUNDED TO MY CURRENT ACCOUNT?
WHAT SHOULD I DO IF I DO NOT RECEIVE MY FUNDS IN THE REGULAR TIME FRAME?
HOW DO I RECEIVE MY ACCOUNT STATEMENT OR MY INVOICE?
HOW DO I GET BILLED FOR THE PROVIDED SERVICES?
WHAT TO DO IF MY TERMINAL DISPLAY SHOWS ‘CALL’ OR ‘CALL CENTRE’?
WHO SHOULD I CONTACT FOR SUPPORT IN BECOMING PCI DSS COMPLIANT?
HOW EASY IS ITTO COMPLETE PCI VALIDATION USING SIMPLE PCI DSS?
MY BUSINESS HAS MULTIPLE LOCATIONS, IS EACH LOCATION REQUIRED TO CERTIFY?
EVO Payments UK Ltd trading as BOI UK Payment Acceptance is registered in the UK under Companies House number 13527680. Further trading name of EVO Payments UK Ltd is BOIPA UK. EVO Payments UK Ltd is authorised and registered by the Financial Conduct Authority under the Payment Services Regulation 2017 (FRN 959332) for the provision of payment services and under the Consumer Credit Act (FRN 966552) for the undertaking of terminal rentals. EVO Payments UK Ltd trading as BOI UK Payment Acceptance is not a member of the Bank of Ireland Group. BOI UK Payment Acceptance has entered into a marketing alliance with the Bank of Ireland (UK) plc. BOI and the Tree of Life logo are trademarks of The Governor and Company of the Bank of Ireland and are being used under license by EVO Payments UK Ltd, trading as BOI UK Payment Acceptance.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>