Clever Dog DOG-2W-V29 PTZ Camera User Manual
- June 6, 2024
- Clever Dog
Table of Contents
Clever Dog DOG-2W-V29 PTZ Camera
Appearance
User Manual
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power on
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App installation
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Download and install by scanning the QR code at the bottom of the package or
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To download the APP, Please search ‘clever dog’ in the APP store or google play
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Registration and login
Open the App and click “Sign up”to register; if you alredy have a login 10, please click “Sign in”
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Add device
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Enter into Homepage, click ” +”and choose “Intelligent Camera”
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After the device is powered on, check whether the indicator light is blue and flashing or the sound ‘Did is ringing. If not, press the RESET button for a long time.Wait until the RESET indicator is blue flashing or the sound H
‘Di-di’ is ringing, then click Yes -
configure network
On the “add device” page, select the device CID network f irst{show as picture 1), then configure it with home/office network(shown as picture 2).
Note : If there is no device CID network when configuring, please refer to below 10S settings route to find it
- iPhone: System settings-> click”WLAN”and choose “DOG-**”to connect, enter the code 11111111; then back to the Client and App “Next”
Note: it’s normal that Wi-Fi may auto-switch between dog wifi and home/ office wifi while configuring
- Add successfully, please enjoy.
Technical parameters
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| 3.6mm
| 1920*1080@15fps
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| Built-in microphone and speaker
| IEEE802.11b/g/n,2.4G~2.485G,WPA2/WPA/WEP /OPEN,
Frequency 2.4G
Storage mode| Support Micro SD card up to128GB&Cloud storage
Power| Micro USB interface,5V …1A
Working environment| Temperature: -20°C~60°C, humidity: t;;;95%
FAQ
- How to fix it on the wall?
- Drill holes and fix the base on the wall with screws, buckle the camera to the base
- Stick the base to glass, tiles or other smooth things with a double-side tap or 3M glue
- What is the lowest bandwidth when viewing real-time video?
- To ensure the uency of video, it is advised that the bandwidth isn’t lower than512kbps
- The flow consumption of video is 2M/s, and will increase to 2.4M/s
- Install Micro TF card
- Make sure the camera ls powered off and insert the micro TF card with the contact side up into the Micro TF card
- When installing or removing the Micro TF card, you need to turn off the power of the camera before operating
- Why can’t I store videos and read videos properly when I insert the MicroSD(TF) card?
- To ensure normal operation of the camera, please insert the following recommended Micro SD(TF) card
- Kingston 8G/16G/32G
- SanDisk 16G/32G/64G/128G
- PNY 16G/32G/64G/1 28G
Warranty Service
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Return Service
Within 7 days since the receipt of goods, we provide a service of refunding or replacement for the quality problem tested and confirmed by sale service engineer -
Replacement Service
Within 30 days since the receipt of goods, we provide a service of replacement and maintenance for the quality problem tested and confirmed by sale service engineer -
Maintenance Service
Within 1 year since the receipt of goods, our company will provide free maintenance for the stoppage according to the warranty clauses.After the warranty period, our company continues to offer the technical service, but replacing the spare parts, our company only charge for material and service fee -
Timed commitment
Since the day our company received the product, we will repair or replace in 5 days (the shipping time will be not included)
Support and Service
- Before you send the device to us, please contact our after-sale service engineers to confirm product failures;
- You can contact our after-sale service engineers to seek for technical support
- Please fill in the product after-sales service card before mailing the user stub
Warranty Scope
- warranty service only apply to the product itself, but the packages and accessories
- With in 30 days, the performance issue of the device should be tested by our company, once confirmed, our company will send you another same model product or repaired good ones. And the defective parts will belong to our company
- Please take your invoice and after-sale card if you need after-sale service, and if you can not provide above certification, the warranty time will be calculate from the date
- The repeired products will add another 30 days warranty time. If you pay for the technical support, to the same performance issue, we will provide you three months warranty service for free since the day it has been repaired, please ask for maintenance certification and keep it
- The delivery cost of the repaired products should be paid by the sender
- The promises beyond the after-sale service which made by the dealers, the company take no responsibility
Special Statement
The following situations need to be compensated for maintenance during warranty period, please be attention
- Malfunctions or injures caused by abnormal installment, operation and maintenance eWithout authorization, tear up the barcode.
- The product model and system in the warranty service card are different from the information the product itself
- Beyond the period of replacement and warranty
- Malfunctions or injures caused by teardown and repair without company’s authorization eMalfunctions or injures which are not caused by the technology, design, manufacturing and quality
- Malfunctions or injures caused by force majeure, such as earthquake, fire, flood and thunderstrike
- Malfunctions or injures caused by accidents or man-made Product Repair Way
- Please contact the original seller for after-sales service. After purchasing the product, in case the product has problems confirmed by the after-sales service engineer, you can select free services and repairs, goods return and exchange. Relevant warranty period and back freight attribution are as follows: (since the equipment activation date)
Commitment deadline: The Company wilt repair or replace the corresponding
products or accessories within 5 days from the receipt day. (not including
posting time)
After-sales Service Contact
Manufacturer: Shenzhen Ceylan Technology Co.Ltd
After-sales service engineers: +86-0755-83185921
Official site: www.jfgou.com
Note: Before the return, Please contact customer service to communicate
User Stub
To guarantee your interest, please fill in the stub
carefully!
Correct Disposal of this product. This marking indicates that this product
should not be disposed of with other household wastes throughout the EU. To
prevent X)SSible harm to the environment or.Jan health from uncontrolled waste
disposal, recycle it responsibly to promote the sustainable reuse of material
resources. To return your used device, please use the return and collection
systems or contact the retailer where the product was purchased They can take
this product for environmental safe recycling
Federal Communication Commission {FCC) Radiation Exposure Statement When using
the product, maintain a distance of 20cm from the body to ensure compliance
with RF exposure requirements
FCC statements
Thie de.., ice complies with pert 15 al’ the FCC rules. Operation ie subject
to the following two condition1:(1)the d”vic” may not ceu1″ harmful
int”rf”r”nc”, end(2}thiad”Vic”must accept any interference received, including
interference that may cause undesired operation
NOTE: The manufacturer is not responsible for any radio or lV interference
caused by unauthorized modifications or changes to this equipment. Such
modifications or changes could void the user’s authority to operate the
equipment
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on,the user is encouraged to try to correct the interference by one or more of
the following measures
- Reorient or relocate the receiving antenna
- increase the separation between the equipment and receiver
- Connect the equipment into an outlet on a circuit different from that to which the receiver
- Consult the dealer or an experienced radio/lV technician for help
To maintain compliance with FCC’s RF exposure guidelines, This equipment should be installed and operated with a minimum distance between 20cm the radiator your body: Use only the supplied antenna