Wightman BK-Phone Home Phone User Guide
- June 5, 2024
- Wightman
Table of Contents
Wightman BK-Phone Home Phone
Welcome to Wightman,
We would like to thank you for making Wightman your local choice. We commit
ourselves to be the people’s trusted choice in the communities we serve. We
are passionate about providing the best possible experience in every
interaction. We are a family of great people who want to deliver wow
experiences each and every day.
Wightman has been operating as an independent phone company since 1908.
Wightman is a company founded on the “people come first” principle. Imagine, a
Telecom company that has real, live people who will answer your call. A local
company that is just a short drive or call away.
Contact Us
Phone
1-888-477-2177 (Toll-free)
Call Centres
Customer Care 1-888-477-2177:
Mon – Fri — 8AM – 7PM
Sat — 10 AM – 4 PM
Technical Support Hours
1-877-327-4440:
Available 24 hours a day, 7 days a week, 365 days a year
Repair Service 611
For telephone repairs & troubles, call 611. You will reach a live customer
care representative who will troubleshoot and book a repair call for you.
If you call 611 from a non-Wightman telephone number, you will not reach
Wightman’s repair service. Please hang up and call our toll free number,
1-888-477-2177. A live customer care
representative will assist you.
Mailing Address
Wightman Telecom
100 Elora Street North
PO Box 70
Clifford, ON N0G 1M0
Free Calling Features
The calling features in this section are included FREE with phone service.* Most of these features are available as soon as your phone is activated. If you wish to add or remove any of these free calling features from your service, call us at 1-888-477-2177.
Call Display
Call Display lets you see the name and number of the incoming caller before
you answer the phone. To use this feature you must have a Call Display
compatible telephone with a display screen. Because this service is always on,
you never need to activate it.
NOTE: If an incoming call displays “unknown name” or “unknown number,” the
caller’s provider may not support call display, they may be calling from a
mobile phone, or they may be blocking their call display information.
Call Display Blocking
Call Display Blocking lets you block your name and telephone number from
appearing on the Call Display screen of the person you are calling.
To Use Call Display Blocking, dial *67 before making a call.
NOTE: This will block the display of your information for the duration a
single call only.
Call Waiting
Call Waiting notifies you that a second call is on the line and lets you
switch between the calls. This service is always enabled if your phone is
compatible, but you can disable it on a per-call basis.
To Accept a Call Waiting call:
- When you hear a Call Waiting tone, press FLASH or LINK on your telephone.
- You are now connected to the second caller.
- By pressing FLASH or LINK again, you can alternate between both callers.
- If you hang up while a call is still “on hold”, your telephone will instantly ring, allowing you to reconnect the “on hold” call.
Deactivating Call Waiting
Deactivate Call Waiting before connecting to dial-up internet:
Call Waiting may cause your internet connection to be dropped if you use dial-
up internet. To avoid this, insert *70 before your dial-up number on the log-
in prompt (the screen where you enter your password). This will deactivate the
Call Waiting feature until you disconnect from the internet.
If you are about to make an important call or are sending a fax, and do not
want the Call Waiting beeps to interfere with your conversation or data, you
may deactivate the Call Waiting feature for the duration of that telephone
call. Call Waiting may be deactivated either before a call is initiated or
while a call is in progress. When Call Waiting is deactivated, incoming calls
will receive a normal busy signal.
To Deactivate Call Waiting before making a call:
- Dial *70.
- Listen for three beeps, followed by dial tone.
- Dial the number normally.
- Call Waiting is automatically reactivated at the end of the call.
Visual Call Waiting
Visual Call Waiting lets you see the name and telephone number of another
incoming call as part of the notification that a second call is on the line.
There are no access codes for enabling, disabling, or checking the Visual Call
Waiting service.
To use this feature, you must have a Call Display compatible telephone with a
display screen.
Call Forwarding
Call Forwarding allows you to forward all of your incoming calls to an
alternate number, without ringing the subscriber phone first.
To Activate:
- Pick up your phone and dial *72.
- Dial the number you are forwarding to. If you are forwarding to your cell phone, answer the call, then hang up so Call Forwarding will be activated. A call answered by voice mail will also activate this feature.
- If the forwarded call is unanswered, you must hang up and follow the next steps to activate Call Forwarding. Dial *72 again and dial the number you are forwarding to.
- Call Forwarding is now activated.
*To Deactivate, pick up your phone and dial 73.**
Three-Way Calling
Three-Way Calling lets you call two different people in two different places
at the same time by adding a third person to your call.
NOTE: To use Three-Way Calling, you must initiate the call.
To Place a Three-Way Call:
- During a call, press FLASH or LINK and dial the third person’s number.
- When the third person answers, you can speak privately to them before adding them to the conversation.
- Press FLASH or LINK to connect all three people.
If the third party does not answer or their line is busy, press FLASH or LINK twice to rejoin the original call. If you hang up, your phone will ring immediately allowing you to reconnect to the original call.
Ident-a-Call
Ident-a-Call gives you the option of having additional numbers without the cost of a second line. Calls to the additional number are routed through the existing phone line, but each number will have its own distinctive ring. Outgoing calls can only be made from the primary number.
Ident-a-Call can be used:
- In a household to give a separate number with a distinctive ring tone to teenage children so incoming calls for the children can be ignored by the adults.
- As a “hotline” service, where high priority callers are given an additional number.
- For home-workers, where a single phone line may be used for both business and personal calls. Business calls outside working hours could be forwarded to voicemail.
- For fax machines.
To Activate Ident-a-Call, call 1-888-477-2177.
Speed Calling
Speed Calling allows one- or two-digit codes to be used as shortcuts for
selected telephone numbers.
To set up or change your Speed Calling numbers:
- Pick up your phone and dial 74 if setting up a one-digit code or 75 for two-digit codes.
- Listen for the broken dial tone.
- Enter any number between 2-9 for one-digit codes and 20-49 for two-digit codes.
- Dial the full phone number you wish to associate that code with (for long-distance entries, remember to include the 1 and area code).
- Listen for three beeps followed by a fast ‘busy’ signal that indicates your number has been saved.
- You may continue entering numbers or you may hang up.
To use Speed Calling:
- Dial the appropriate one- or two-digit speed code.
- Press the # button.
Call Transfer
Call Transfer lets you call another number during any existing call and then transfer the call to that second person.
To Use Call Transfer:
- Press FLASH or LINK.
- Dial the second number.
- Hang up before or after the second call is answered.
- The call will be transferred.
**Home Intercom***
Home Intercom lets you either call other extensions in your home or transfer an incoming call between extensions. For example, this service might be used to contact an extension in another building some distance away from the home.
To call another extension:
- Pick up an extension and dial your own phone number.
- When you hear the busy tone, hang up.
- All the extensions will start ringing. Do not answer; wait for another extension to pick up.
- When one extension picks up, the others will stop ringing. Pick up your extension and you will be connected to the other party.
- If no one answers on another extension, the extensions will stop ringing after a timeout period. If you pick up your extension, you will hear the normal dial tone.
To transfer an incoming call to another extension:
- While connected to the caller, press FLASH or LINK and hang up.
- All the extensions will start ringing. Do not answer; wait for the other extension to pick up.
- When one extension picks up, the others will stop ringing. The other party is connected to the transferred call.
- If no one answers on another extension, the extensions will stop ringing after a timeout period. The caller will be cut off. If you pick up your extension, you will hear the normal dial tone.
Voicemail & Message Management Features
The calling features in this section are each available on a per-month basis. The directions for use below apply only after you have added the feature to your service. If you wish to add or remove any calling features from your service, simply call us at 1-888-477-2177 and we’ll be glad to help you.
Call Answer – $4.95/month
Call Answer takes a message when you aren’t available. You can access these
messages from home, from another location, or on our website when on a
Wightman internet connection. A message waiting indication will be provided by
a stutter dial tone when you pick up the receiver and your phone’s message
indicator will be flashing (on equipped models). This will not prevent you
from making or receiving calls. New and saved messages are retained for 30
days.
For more details on recording and working with your Call Answer Greetings, see
page 11.
To see the full Call Answer Navigation Map and Common Keys, visit page 12.
To set up for the first time:
- Dial *98 from your home phone.
- Enter your temporary PIN, which is your 8-digit account number followed by # (if you do not know your account number, please call us at 1-888-477-2177).
- Enter a new PIN, any combination of 4 to 20 digits, not beginning with 0, followed by #.
- Record your name and telephone number by following the prompts.
- Record a greeting or use the system’s greeting by following the prompts (see pg. 11 for more details).
- Press * to exit.
To access from home:
- Dial *98.
- Enter your PIN followed by #.
- Follow the prompts to check your messages.
- Press * to exit.
To access by phone from another location:
- Dial your home number. Your voicemail greeting will play.
- During your greeting, press *, your PIN, then #. Continued on Next Page
To access via Wightman.ca:
NOTE: You must be on a Wightman internet connection to access voicemails
via our website.
- Go to Wightman.ca and click on “My Account”.
- Click “Voicemail”.
- Enter your 10-digit phone number and your “My Account” password (see NOTE).
- Click “Login”.
- Click Item and Open Message to hear your message.
To change your greetings or your PIN:
- Dial *98 followed by your PIN, then #.
- To work with your greetings (see below) press 3 and follow the prompts.
- To change your PIN, press 4, then 3, then 1 and follow the prompts.
NOTE: If this is your first time using the “My Account” feature, enter the temporary password, which is your 8 digit account number (if you do not know your account number, please call us at 1-888-477-2177). We highly recommend you change this password after logging in. To change your password click on the“Settings” tab, then “Security.”
Greetings
The first time you enter your mailbox you are asked to record a greeting. This
greeting is called the “Personal Greeting.” You may choose to use this
greeting, or you may use a computerized “System-Generated Greeting.”
In addition to these two normal greetings, you can also choose to set one of
three other greetings:
- You can set an “Extended Absence Greeting” to play when you are out of your home/office for a long period of time.
- The extended absence greeting can also be set to “Announcement-Only,” which means that callers will not be able to leave a message for you.
- You can set an “Out-of-Hours Greeting” to play during the times when you are out of your home/office.
- You can set a “Busy Greeting” to play when a call goes to voicemail while you are on the phone.
Working with your greetings for all calls
To work with your greetings for all calls, including the “Personal Greeting,”
“System-Generated Greeting,” and “Extended Absence Greeting,” press 3 from the
Main menu to enter the Greetings menu. Follow the prompts.
Depending on which type of greeting you are currently using, you will hear a
different set of options.
Call Answer Navigation Map
To access dial *98, enter your password, followed by #
Voicemail to Email – FREE as part of Wightman’s Call Answer
This innovative service automatically sends your Call Answer and fax messages to your email inbox. Voicemail messages are sent as audio attachments. (An additional number is required to receive faxes.)
To Set Up Voicemail to Email:
-
Go to Wightman.ca and click on “My Account”, then “Voicemail.”
Note: The first time set up needs to be done on a Wightman internet connection. -
Enter your 10-digit phone number and your “My Account” password. If this is your first time using “My Account”, enter your PIN.
-
Click the “Settings” tab, then the “Messages” tab, then “General”.
-
Click “add an email address” and enter your email address.
-
To activate this feature, select the check box to the right of “Forward messages and faxes as emails.”
-
Select “Apply” to save your changes.
To Access Voicemail to Email:
- Simply check your email for messages from “non-mail-user@email. wightman.ca” with “Fwd: Voice message from Wightman Telecom” in the subject line.
Wightman ONE – $4.95/month
Wightman ONE makes it easy to be contacted at any location. Calls can be programmed to ring at several numbers (such as your mobile, home phone, or office extension), or to ring simultaneously at every location. You can program calls to ring at 10 locations and you have the flexibility of setting and removing the programming yourself.
To Set Up Wightman ONE:
- Go to Wightman.ca and click “My Account”.
- Click “Voicemail”.
- Enter your 10-digit phone number and your “My Account” password. If this is your first time using “My Account”, see the NOTE on page 11.
- Click “Login”.
- Click “Receiving Calls” and follow the on-screen directions to complete setup.
To Enable Wightman ONE from your phone, dial 333.
To Disable Wightman ONE from your phone, dial 334.
Additional Calling Features
The following features 4.1-4.13 are available individually, OR you may add all of them for only $4.95/month.
Account Codes – $1.95/month
Account Codes lets you assign outgoing calls with a numerical account code so that your phone bill will list long-distance calls by account code. This is a very helpful feature for families wanting to track calls by family members or businesses wanting to differentiate calls between customers.
To make an outgoing call using Account Codes:
- After dialing a number that requires an account code, you will hear either a continuous or a stutter dial tone, and must enter the account code before the call can be completed.
- If a code is not entered, or if the code is incorrect, an error announcement is played and the call is not connected. If more than a specified number of incorrect attempts are made when entering an account code, an error message is played and the account is locked. Subscribers cannot make any calls requiring an account code until the account is unlocked. The account can only be unlocked by Wightman technicians. Call 1-888-477-2177 to have the account unlocked.
Automatic Recall – $1.95/month
Automatic Recall will tell you the number of the most recent incoming call and can optionally dial that number for you.
To Use:
- To hear the last caller’s number, pick up your phone and dial *69.
- To return the call, press 1.
- To cancel all outstanding Automatic Recall attempts, dial *89.
Call Forwarding – Busy – $1.95/month
Busy Call Forwarding lets you forward incoming calls to an alternate number when your line is busy. This feature can be set-up as either Fixed or Variable. If Fixed, all calls will be forwarded to a pre-determined telephone number, arranged with Wightman when you add the feature. If Variable, you can specify the forwarding number each time the service is enabled.
To Activate – Fixed Busy Call Forwarding:
- Pick up your phone and dial *90.
- Wait for a confirmation tone.
To Activate – Variable Busy Call Forwarding:
- Pick up your phone and dial *90.
- Wait for a confirmation tone, then dial the 10-digit number you would like your calls forwarded to.
- Wait for the courtesy call to be answered.
To Deactivate:
- Pick up your phone and dial *91.
Call Forwarding – Delayed – $1.95/month
Delayed Call Forwarding lets you forward incoming calls to an alternate number when your line is not answered. This feature can be set up as either Fixed or Variable. If Fixed, all calls will be forwarded to a pre-determined number arranged with Wightman when you add the feature. If Variable, you can specify the forwarding number each time the service is activated.
To Activate – Fixed Delayed Call Forwarding:
- Dial *92.
- Wait for a confirmation tone.
To Activate – Variable Delayed Call Forwarding:
- Dial *92.
- Wait for a confirmation tone, then dial the 10-digit number you would like your calls forwarded to.
- Wait for the courtesy call to be answered.
*To Deactivate, dial 93.**
Call Forwarding – Selective – $1.95/month
Selective Call Forwarding lets you select a list of incoming telephone numbers
whose calls will automatically be forwarded to an alternative telephone
number.
To Activate:
- Dial *63.
- Follow the prompts.
Call Hold – $1.95/month
Call Hold lets you put a call on hold and then dial another number. You can then switch back to the first call and subsequently switch between the two callers.
NOTE: This is different from Three-Way Calling—the two other callers cannot be connected.
To Activate Call Hold:
- During a call, press FLASH or LINK.
- Dial *52.
- Dial the second number.
- You can then press FLASH or LINK again to switch back to the first call (putting the second call on hold). Press FLASH or LINK again to switch between the two numbers.
If you attempt to dial a second number but the number you dial is not valid,
you will hear an error announcement, and you will be connected back to the
original call.
If the caller you are talking to hangs up and you have another caller on hold,
there will be a period of silence (for disconnect timing) before you are
connected back to the on-hold call. You can press FLASH or LINK during the
silence to be connected to the on-hold call immediately without waiting for
disconnect timing.
If you hang up while a call is still on-hold, your phone will instantly ring,
allowing you to reconnect to the on-hold call.
Call Rejection – Anonymous – $1.95/month
Anonymous Call Rejection automatically rejects all calls from numbers with
withheld display information (i.e. telemarketers using unknown name and/or
number display).
To Activate, dial 77.
To Deactivate, dial 87.
Call Rejection – Selective – $1.95/month
Selective Call Rejection lets you select a list of numbers from which incoming calls are automatically rejected. A rejection announcement is played to the calling party.
To set up your list of incoming callers to reject:
- Dial *60.
- Follow the prompts.
To remove rejected numbers:
- Dial *60.
- Follow the prompts.
Do Not Disturb – $1.95/month
Do Not Disturb lets you block your line temporarily to prevent all incoming
calls.
To Activate, dial 78.
To Deactivate, dial 79.
PIN Change – $1.95/month
PIN change remotely allows you to change your personal identification number
(PIN) used to access Toll Restriction.
The PIN is initialized to ‘0000’ for new subscribers. It can be changed to any
four-digit number.
*To Activate, dial 319.**
- When prompted, enter your current PIN.
- If the current PIN is correct, you are prompted to enter a new four-digit PIN.
- An announcement confirms the new four-digit PIN.
Priority Call – $1.95/month
Priority Call allows you to select a list of numbers from which incoming
telephone calls will ring with a distinctive tone. This service also gives
distinctive tones on Call Waiting for numbers selected for Priority Call.
To set up your list of Priority Callers:
- Dial *61.
- Follow the prompts.
Reminder Call – $1.95/month
Reminder Call lets you schedule calls at a set time of day. An announcement is played when you answer. If the call is not answered, Reminder Call will try again.
Individual Reminders
To Activate an Individual Reminder Call:
- Dial *310.
- An announcement will prompt you to dial the desired time, in 24-hour clock format (i.e. 22-00), followed by #.
- An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.
To Disable all Individual Reminder Calls, dial 311.
To Disable one Individual Reminder Call, dial 312.
To Check Individual Reminder Calls, dial *313.
Regular Reminders
Regular reminders conflict if they are set for the same time and their repeat
options have a day in common. It is not possible to configure conflicting
regular reminders.
To Activate a Regular Reminder Call:
- Dial *314.
- An announcement will prompt you to dial the desired time, in 24-hour clock format (i.e. 22-00), followed by *.
- An announcement will prompt you to dial the repeat option code *314, followed by #.
- The options are every:
Monday (1)
Tuesday (2)
Wednesday (3)
Thursday (4)
Friday (5)
Saturday (6)
Sunday (7)
Every Weekday (8)
Every Day (9)
An announcement will confirm that the reminder has been set, with the option
to cancel at this point, if desired.
To Disable all Regular Reminder Calls, dial 315. To Disable one Regular
Reminder Call, dial 316. To Check Regular Reminder Calls, dial *317.
Toll Restriction – $1.95/month
Toll Restriction lets you block outgoing calls to certain types of numbers from your line. These types of calls may include:
- International calls
- Long-distance calls
- Local calls
- Operator calls
- Calls to any call service access codes
Certain types of calls are never blocked. These types of calls include:
- Toll-free calls
- Emergency calls
When you call to add Toll Control to your service, you will be provided with a PIN.
To make a restricted call:
- Dial the number you want to call and wait for three beeps.
- Enter your PIN.
- The call will be completed as normal.
To change your PIN, call one of our Customer Care Representatives.
Call Trace – $5/trace
Call Trace allows you to request a trace of the last incoming call you receive. The purpose of this feature is to report harassing or threatening calls and should be used in serious situations only. After using Call Trace, contact your local police service to report the trace and the police may then solicit the information from us. Due to current privacy laws, we cannot release the caller’s number or information to the customer.
To perform a trace:
- Hang up from the current call.
- Dial *57.
- Press 1 to activate the trace.
- Contact your local police service to report the trace. The information is released to Wightman and may then be passed on to the appropriate authorities if they request it.
NOTE: Call Trace may not work on all numbers and you will not be charged for unsuccessful attempts. If the trace was successful, there will be a $5 charge per trace whether or not the police investigate further.
Customer Care: 1.888.477.2177
24/7 Local Tech Support: 1.877.327.4440
wightman.ca/support