DELL EMC Support and Service for APEX Instructions

June 3, 2024
DELL EMC

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DELL EMC Support and Service for APEX

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Support and Service

For additional APEX support, access resources from the Support section of the APEX Console.

Customer Success Manager:
The Customer Success Manager (CSM) ensures a worry-free experience. Your CSM can help you customize a solution to meet your needs, add capacity to a current solution, or answer questions about billing and subscriptions. (Not included with APEX Hybrid Cloud or APEX Private Cloud.).

Organization Administrator:
Contact your organization administrator to have a new user account created for your team and have additional permissions applied to your account.

Tech Support:
Gain access to technical support contacts, including phone numbers, a link to log service tickets, and access to the Dell Technologies knowledge base.

Service Request:
Request items to manage and configure APEX.

Support Request:
Report service outages or other problems.

Support Documentation:
For APEX support documentation, see the APEX support pages at dell.com/support.

Service Events:
View current and active APEX Console outages.

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