hp 3920 PageWide XL Multifunction Printer with Top Stacker User Guide
- June 6, 2024
- HP
Table of Contents
hp 3920 PageWide XL Multifunction Printer with Top Stacker
Specifications
- Model: HP PageWide XL 3920/3950 MFP, 4200/4250/4700/5200 SF & MFP, 8200 SF
- Print Speed: Varies based on model, ranging from 6 to 30 A1 pages per minute
- Functions: Print, scan, copy (MFP models)
- Resolution: Up to 1200 dpi
Product Usage Instructions
Welcome to your printer
Your printer is a color inkjet printer designed for fast, consolidated monochrome and color printing, scanning, and copying (MFP model).
Major Features:
- HP PageWide XL 3920: Print up to 6 D/A1 pages per minute in monochrome and color.
- HP PageWide XL 3950: Print up to 10 D/A1 pages per minute in monochrome and color.
- HP PageWide XL 4200: Print up to 10 D/A1 pages per minute in monochrome and color.
- HP PageWide XL 4250: Print up to 12 D/A1 pages per minute in monochrome and color.
- HP PageWide XL 4700: Print up to 15 D/A1 pages per minute in monochrome and color.
- HP PageWide XL 5200: Print up to 20 A1 pages per minute in monochrome and color.
- HP PageWide XL 8200: Print up to 30 A1 pages per minute in monochrome and color.
Safety Precautions:
For any maintenance or part replacement, follow the instructions provided in HP documentation to minimize safety risks and avoid damaging the printer.
FAQs
- Q: Can I use this printer with Apple devices?
- A: Yes, this printer is compatible with Apple devices. It supports AirPrint technology for seamless printing from Apple products.
- Q: What should I do if I encounter technical errors while using the printer?
- A: In case of technical errors, refer to the user manual for troubleshooting steps. If the issue persists, contact HP customer support for assistance.
HP PageWide XL 3920/3950 MFP, 4200/4250/4700/5200 SF & MFP, and 8200 SF User
Guide
SUMMARY How to use your product.
Legal information
© Copyright 2023 HP Development Company, L.P.
Edition 4
Legal notices
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express
warranty statement accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be
liable for technical or editorial errors or omissions contained herein.
Trademarks
Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems
Incorporated.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft
Corporation.
Apple and AirPrint are trademarks of Apple Inc., registered in the U.S. and
other countries.
Use of the Works with Apple badge means that an accessory has been designed to
work specifically with the technology identified in the badge and has been
certified by the developer to meet Apple performance standards.
All products and company names are registered trademarks of their original
owners. The use of any trademark is for identification and reference purposes
only and does not imply any association between HP and the trademark owner or
product brand.
Introduction
A summary of your printer’s components and facilities.
Welcome to your printer
Your printer is a color inkjet printer designed for fast, consolidated
monochrome and color printing; and also scanning and copying, if you have the
MFP model.
NOTE: Unless otherwise specified: PWXL – HP PageWide XL SF – Single Function
printer series MFP – Multi Function printer series Some major features: HP
PageWide XL 3920 printer series: Print up to 6 D/A1 pages per minute in
monochrome and color;
first page out in 20 s from USB. HP PageWide XL 3950 printer series: Print up
to 10 D/A1 pages per minute in monochrome and color;
first page out in 20 s from USB. HP PageWide XL 4200 printer series: Print up
to 10 D/A1 pages per minute in monochrome and color;
first page out in 20 s. HP PageWide XL 4250 printer series: Print up to 12
D/A1 pages per minute in monochrome and color;
first page out in 20 s. HP PageWide XL 4700 printer series: Print up to 15
D/A1 pages per minute in monochrome and color;
first page out in 20 s. HP PageWide XL 5200 printer series: Print up to 20 A1
pages per minute in monochrome and color;
first page out in 20 s. HP PageWide XL 8200 Printer: Print up to 30 A1 pages
per minute in monochrome and color. If you have an MFP model, you can print,
scan, and copy with a single device–including an integrated 1200 dpi scanner.
Safety precautions
Before using your printer, read, understand, and follow these safety
precautions, and your local Environmental, Health, and Safety regulations, to
make sure you can use the equipment safely. You are expected to have the
appropriate technical training and experience necessary to be aware of hazards
to which you may be exposed in performing a task, and take appropriate
measures to minimize the risks to yourself and to other people. This equipment
is not suitable for use in locations where children are likely to be present.
Introduction 1
For any maintenance or part replacement, follow the instructions provided in
HP documentation to minimize safety risks and to avoid damaging the printer.
General safety guidelines
Turn off the printer in dangerous situations or if it is damaged. Do not try
to service or repair the printer except in specific cases recommended by HP.
There are no operator-serviceable parts inside the printer except those
covered by HP’s Customer
Self Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of
other parts to qualified service personnel. Turn off the printer and call your
service representative in any of the following cases: The power cord or plug
is damaged. The printer has been damaged by an impact. There is any
mechanical or enclosure damage. Liquid has entered the printer. There is
smoke or an unusual smell coming from the printer. The printer has been
dropped. The printer is not operating normally. Turn off the printer in
either of the following cases: During a thunderstorm During a power
failure Take special care with zones marked with warning labels.
Electrical shock hazard
Take appropriate precautions to avoid electric shock.
WARNING! The internal circuits of the built-in power supplies and power inlet
operate at hazardous voltages capable of causing death or serious personal
injury.
The printer uses one power cord. Unplug the power cord before servicing the
printer. To avoid the risk of electric shock: The printer must be connected to
earthed mains outlets only. Do not remove or open any other closed system
covers or plugs. Do not insert objects through slots in the printer. Take care
not to trip over the cables when walking behind the printer.
Heat hazard
The following sections provide details for this topic.
2 Chapter 1 Introduction
To avoid personal injury, take the following precautions: Let the printer cool
down before accessing the paper output area in the case of a paper jam. Let
the printer cool down before performing some maintenance operations.
Fire hazard
The following sections provide details for this topic. To avoid the risk of
fire, take the following precautions: You are responsible for meeting the
printer’s requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the equipment is
installed. Use the power supply voltage specified on the nameplate. Use only
the power cord supplied by HP with the printer. Do not use a damaged power
cord. Do not use the power cord with other products. Do not insert objects
through slots in the printer. Take care not to spill liquid on the printer.
After cleaning, make sure all components are dry before using the printer
again. Do not use aerosol products that contain flammable gases inside or
around the printer. Do not operate the printer in an explosive atmosphere. Do
not block or cover the openings of the printer.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal
injury, take the following precautions when working close to the printer: Keep
your clothing and all parts of your body away from the printer’s moving parts.
Avoid wearing necklaces, bracelets, and other hanging objects. If your hair is
long, try to secure it so that it will not fall into the printer. Take care
that sleeves or gloves do not get caught in the printer’s moving parts. Do not
operate the printer with covers bypassed. Do not try to dismantle the cutter
assembly: refer servicing to qualified service personnel. Do not stand on the
drawers: the printer could fall over.
Light radiation hazard
Light radiation is emitted from the beacon, ink level indicators, paper drawer
indicators, and formatter status indicators. The emitted light is in
compliance with the requirements of the exempt group of IEC 62471:2006,
Photobiological safety of lamps and lamp systems. Do not modify these modules.
Fire hazard 3
Heavy paper hazard
Special care must be taken to avoid personal injury when handling heavy rolls
or stacks of paper.
Heavy rolls Handling heavy rolls may require more than one person. Care must
be taken to avoid back strain
and/or injury. Consider using a forklift, pallet truck, or other handling
equipment. When handling heavy rolls, wear personal protective equipment
including boots and gloves. Do not exceed the maximum weight of a paper roll:
see Functional specifications on page 210. Paper rolls could weigh up to 18
kg. Follow your local Environmental Health and Safety recommendations for
handling heavy paper rolls.
Heavy stacks of sheets Handling heavy stacks of sheets may require more than
one person. Care must be taken to avoid
back strain and/or injury. If the total weight of the stacked sheets greater
than equal to 10 kg it is recommended to handle/lift
the sheets in several lots. When handling heavy stacks of sheets, wear
personal protective equipment including boots and
gloves. Do not exceed the maximum weight allowed of stacked sheets. Follow
your local Environmental, Health and Safety regulations for handling heavy
stacks of sheets.
Ink handling
HP recommends that you wear gloves when handling the ink maintenance cartridge
or cleaning container.
Specific safety guidelines for the 5200 printer with dryer accessory
There are no operator-serviceable parts inside the dryer except those covered
by HP’s Customer Self Repair program. See http://www.hp.com/go/selfrepair/.
Refer servicing of other parts to qualified service personnel. Disconnect the
dryer and call your service representative in any of the following cases: The
dryer has been damaged by an impact. There is any mechanical or enclosure
damage. Liquid has entered the dryer. There is smoke or an unusual smell
coming from the dryer. The dryer has been dropped.
4 Chapter 1 Introduction
The dryer is not operating normally. Take special care with zones marked with
warning labels.
Electrical shock hazard
Take appropriate precautions to avoid electric shock. The dryer uses one power
cord. Unplug the power cord before servicing the dryer.
WARNING! The internal circuits of the dryer operate at hazardous voltages
capable of causing death or serious personal injury.
To avoid the risk of electric shock: The dryer must be connected to earthed
mains outlets only. Do not attempt to dismantle the dryer modules. Do not
remove or open any closed system covers or plugs.
Heat hazard
The dryer operates at high temperatures and can cause burns if touched. To
avoid personal injury, take the following precautions: Let the dryer cool down
before accessing the paper output area in the case of a paper jam. Let the
dryer cool down before performing some maintenance operations.
Fire hazard
The internal parts of the dryer operate at high temperatures. To avoid the
risk of fire, take the following precautions: You are responsible for meeting
the dryer’s requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the equipment is
installed. Use the power supply voltage specified on the nameplate. Use only
the power cord supplied by HP with the dryer. Do not use a damaged power cord.
Do not use the power cord with other products. Do not insert objects through
slots in the dryer. Take care not to spill liquid on the dryer. After
cleaning, make sure all components are dry before using the dryer again. Do
not use aerosol products that contain flammable gases inside or around the
dryer. Do not operate the dryer in an explosive atmosphere. Do not block or
cover the openings of the dryer. Do not attempt to dismantle or modify the
dryer modules.
Mechanical hazard
The dryer has moving parts that could cause injury.
Electrical shock hazard 5
To avoid personal injury, take the following precautions when working close to
the dryer:
Do not touch gears or moving rolls during folding or stacking. Do not operate
the dryer with covers bypassed.
Warnings and cautions
The text of this guide includes warning and cautionary notices in appropriate
places.
The following symbols are used to remind you to use the printer correctly and
thus avoid damage to yourself and to the printer. Follow the instructions
marked with these symbols:
WARNING! Failure to follow the guidelines marked with this symbol could result
in serious personal injury or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result
in minor personal injury or damage to the printer.
Warning labels
You will find these labels on various parts of the printer.
Table 1-1 Warning labels
Label
Explanation
5200 and 8200 printers:
Electric shock hazard. Disconnect all power sources before servicing.
CAUTION: Double pole. Neutral fusing.
Before starting, read and follow the operating and safety instructions.
6 Chapter 1 Introduction
Table 1-1 Warning labels (continued) Label
Explanation Electric shock hazard. Disconnect all power sources before
servicing. CAUTION: Double pole. Neutral fusing.
Before starting, read and follow the operating and safety instructions.
5200 with dryer accessory installed: Electric shock hazard. Heating modules
operate at hazardous voltages. Disconnect power cord before servicing.
CAUTION: Double pole. Neutral fusing. Before starting, read and follow the
operating and safety instructions.
Crush hazard. Keep hands away from moving parts. This label is located in the
paper output area, by the access to the service carriage, on the gas springs,
and in the folder.
You are recommended to wear gloves when handling the cleaning container. This
label is located on the cleaning container and by the access to the service
carriage.
Warning labels 7
Table 1-1 Warning labels (continued) Label
Explanation Do not use the drawers as stairs: the printer could overbalance.
This label is located on the drawers.
Do not touch the starwheels: they are fragile. This label is located on each
side of the output area.
Risk of trapped fingers. Do not touch the rollers. This label is located on
the high-capacity stacker.
Risk of trapped fingers. Do not touch the gears while they are moving. This
label is located on the high-capacity stacker.
Main components
The front and rear views of the printer illustrate the main components.
Front view
These components can be seen from the front of the printer.
8 Chapter 1 Introduction
1. Print bar 2. Front panel 3. Power key 4. USB port 5. Ink cartridges 6.
Paper access front cover 7. Drawer 8. Maintenance cartridge 9. Top stacker
Rear view
These components can be seen from the rear of the printer.
Rear view 9
1. Output module 2. Paper output 3. Power switch and plug 4. LAN connections
5. Cleaning container
Front panel
The front panel is a touch-sensitive screen on the front right of the printer.
It can rotate 270 degree horizontally, so you can use it from the front or
rear of the printer. It can also be tilted to minimize reflections. It gives
you complete control of your printer: from the front panel, you can view
information about the printer, change printer settings, monitor printer
status, and perform tasks such as supplies replacement and calibrations. The
front panel displays alerts (warning and error messages) when necessary.
10 Chapter 1 Introduction
It includes the following components: 1. The front panel itself: a 15.6 inch,
full-color, touch-sensitive screen with a graphical user interface. 2. A
loudspeaker. 3. The Power key, with which you can turn the printer on or off,
or wake up from sleep mode. The key is
illuminated when the printer is on. It flashes when the printer is in sleep
mode. 4. The beacon, which enables you to see printer status and alerts from a
distance. The front panel has a large central area to display dynamic
information and icons. Home screens There are three top-level screens that you
can move between by sliding your finger across the screen, or tapping the
appropriate button at the bottom of the screen. The first main screen provides
direct access to the important printer functions, depending on your
printer model and accessories. Figure 1-1 Non-MFP screen
Front panel 11
Figure 1-2 MFP screen
The all-app screen displays a list of all apps available in your printer, and
the status of each of them.
The widget screen enables you to monitor at a glance supplies such as ink and
paper, the job currently being printed, and the job queue.
Beacon
The printer has a beacon located on top of the front panel; it gives a summary
of the printer status that can be seen from a distance. 12 Chapter 1
Introduction
See video: http://www.hp.com/go/pagewidexl/alerts-and-status-messages/.
IMPORTANT: The information provided in the beacon is for functional information purposes only, and is not relevant to your safety. Warning labels on the printer must be always considered when operating the printer, regardless of the status indicated by the beacon lights.
Table 1-2 Beacon Status White light
Meaning
The printer is ready.
White moving from left to right
The printer is printing or preparing to print.
White increasing from the middle
The printer is powering on.
White decreasing towards the middle
The printer is powering off.
Beacon 13
Table 1-2 Beacon (continued) Status One white LED pulsing
Yellow flashing light
Yellow light
Red light
Meaning The printer is in sleep mode.
The printer will need attention soon: for example, it is almost out of ink or
paper.
The printer can print, but there is something wrong. If the problem persists,
contact your service representative.
The printer is unable to print and needs attention, or a major subsystem of
the printer is not working.
You can change the beacon settings by tapping the settings icon , then System
Beacon. For example, you can change the brightness of the beacon. You can also turn off beacon warnings and show only definite errors.
USB host port
Your printer has a Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be printed or a destination for scanned files.
Dim mode
After some time with no activity (5 minutes by default), the printer goes to dim mode, which reduces the brightness of the front panel by 25% and the brightness of the beacon by 10%.
14 Chapter 1 Introduction
Any activity, such as the use of the front panel or the arrival of a print
job, ends dim mode and restores normal brightness. After some time in dim
mode, the printer changes to sleep mode. The time periods can be changed from
the front panel. See Sleep mode on page 15.
Sleep mode
Sleep mode puts the printer into a reduced power state after a period of
inactivity, turning off some elements to save energy. Printer features can be
enabled from this mode, and the printer maintains network connectivity, waking
up only as necessary. The printer can be woken from sleep mode in any of the
following ways: By pressing the power button By opening a door or drawer By
sending a print job By inserting a page into the scanner (MFP only) By
installing or uninstalling the high-capacity stacker The printer wakes up in
several seconds, more quickly than if it is completely turned off. While in
sleep mode, the power button blinks. To change the time that elapses before
sleep mode, see Change system options on page 15. Printer Monitoring (with the
Print Spooler) and Remote Printer Management with the HP DesignJet Utility and
Web JetAdmin continue to be available during sleep mode. Some remote
management tasks offer the option of remotely waking up the printer if needed
to perform the task.
Change the language of the front-panel display
You can change the language of the front-panel menus and messages.
To do so, tap the settings icon , then System > Language.
The language selection menu should now appear on the front-panel display. Tap
your preferred language. The available languages are English, Portuguese,
Spanish, Catalan, French, Dutch, Italian, German, Swedish, Polish, Russian,
Simplified Chinese, Traditional Chinese, Korean, and Japanese.
Change system options
You can change various printer system options from the front panel.
Tap the settings icon , then System.
Date and time options to view or set the printer’s date and time. Speaker
volume to change the volume of the printer’s loudspeaker. Select Off, Low, or
High. Front panel brightness to change the brightness of the front-panel
display. The default brightness is
50.
Sleep mode 15
Beacon > Beacon to change the brightness of the beacon. Select High, Medium,
Low, or Off. Beacon > Notify warning alerts to turn warning alerts on or off.
Power options > Printer sleep to change the length of time the printer waits
before going into sleep
mode (see Sleep mode on page 15). You can set the time from 5 to 60 minutes.
The default time is 20 minutes (total time including 5 minutes in dim mode).
Unit selection to change the units of measurement in the front-panel display.
Select English or Metric. By default, units are set to Metric. Restore factory
settings to restore the printer settings to their original values as set in
the factory. This option restores all of the printer settings except the
Gigabit Ethernet settings and paper presets. Printer logs. Firmware update.
Minimize paper and ink alerts. Height above sea level. Prepare printer for
reshipment.
HP DesignJet Utility (Windows only)
The HP DesignJet Utility enables you to manage your printer from a computer
with a TCP/IP connection. Start the HP DesignJet Utility from the HP DesignJet
Utility icon on your taskbar or from Start > HP > HP DesignJet Utility > HP
DesignJet Utility. This launches the HP DesignJet Utility, showing the
printers installed on your computer. When you open the HP DesignJet Utility
for the first time, it may offer you an automatic update with enhanced
functionality that we recommend you to accept. When you select your printer in
the left pane, everything that appears in the right pane is specific to that
printer.
16 Chapter 1 Introduction
Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can
use it to obtain printer information, manage settings and presets, install new
firmware, and troubleshoot problems. Service engineers can use it to retrieve
internal information that helps to diagnose printer problems.
You can access the Embedded Web Server remotely by using an ordinary Web
browser running on any computer.
Embedded Web Server 17
Supported browsers for desktop and laptop computers Microsoft Edge 82 and
later, for Windows 10 and later Apple Safari 12 and later, for OS 10.13 and
later Mozilla Firefox 77 and later Google Chrome 83 and later
Supported browsers for tablet computers and mobile phones Google Chrome,
latest version, for Android 9 or iOS 12 and later Apple Safari for iOS 12 and
later Mozilla Firefox, latest version, for Android 9 or iOS 12 and later
See video: http://www.hp.com/go/pagewidexl/connect-ews/.
Make a note of your printer’s IP address, which you can see on the front panel by tapping the
connectivity icon
icon, then Network.
To use the Embedded Web Server on any computer, open your Web browser and enter the printer’s IP address in the browser’s address bar.
The Embedded Web Server window displays five separate tabs. A button near the
top of each page provides access to online help.
The Embedded Web Server functions in the following languages: English,
Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Swedish, Polish,
Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. It
uses the language that you specified in your Web browser options. If you
specify a language that it cannot support, it functions in English.
To change the language, change your Web browser’s language setting.
To complete the change, close and reopen your Web browser.
18 Chapter 1 Introduction
Turn the printer on and off
If you wish to turn the printer on or off or reset the printer, the normal and
recommended method is to use the power key below the front panel.
However, if you plan to store the printer for a long period or the power key
does not seem to work, you are recommended to turn it off using the power
switch at the rear.
To turn it back on, use the power switch at the rear. When the printer is
powered back on, it takes about 3 minutes to initialize and check and prepare
the print bar. Preparing the print bar takes about 75 seconds. However, if the
printer has been off for 2 weeks or more, preparing the print bar could take
up to 7 minutes, plus 13 minutes if it needs a printhead recovery. See also
Sleep mode on page 15.
Internal prints
The internal prints give various kinds of information about your printer. They
can be requested from the front panel. Before requesting any internal print,
check that the printer and the paper are ready for printing. The loaded paper
should be at least A3 landscape–420 mm ( (16.53 in)) wide–otherwise the print
may be clipped. The front panel should be displaying the Ready message.
Turn the printer on and off 19
To print any internal print, tap , then scroll down to Internal prints and tap
it, then select the internal print you want. The following internal prints are
available: Demo prints show some of the capabilities of the printer
Print drawing demo Print rendering demo Print GIS map User information
prints Usage report shows estimates of the total number of prints, number of
prints by paper type,
number of prints by print-quality option, counting of scans, and total amount
of ink used per color (the accuracy of these estimates is not guaranteed)
HP-GL/2 palette shows the color or grayscale definitions in the currently
selected color palette PostScript font list shows PostScript fonts available
(PostScript printers only) Print folder pattern Service information prints
Print current information Print usage information Print event logs Print
calibration status Print connectivity configuration Print all pages
(prints all the above reports) Output destination prints Print test on
folder to check alignment Print test on stacker to test alignment
Preparing your printer
You need to connect the printer to your network, install printer software, and
configure various communication options.
Default administrator password
Note that the printer comes with a default administrator password. See Default
administrator password on page 109.
20 Chapter 1 Introduction
Connect the printer to your network
The printer is able to configure itself automatically for most networks, in a
similar way to any computer in the same network.
http://www.hp.com/go/pagewidexl/connect-to-network/ The first time you connect
it to a network, this process may take a few minutes. Once the printer has a
working network configuration, you can check its network address from the
front panel: tap the connectivity icon . TIP: Consider making a note of the
printer’s network name and IP address, because you may need them during the
setup process of connecting your Windows or macOS computer clients.
Modify network configuration
You can change the network configuration manually, although it is not normally
necessary to do so. To modify the current network configuration, go to the
front panel and tap the connectivity icon , then the small gear icon at the
top of the page, then Network > Gigabit Ethernet. From here you can change the
settings manually. You can also do this manually using the Embedded Web
Server, which you can log into using the printer’s default unique
administrator password: see Default administrator password on page 109. If you
accidentally misconfigure the printer’s network settings, you can restore the
network settings to their factory values from the front panel: tap the
connectivity icon , then the small gear icon at the top of the page, then
Network > Restore factory settings. Then you must restart the printer. This
Connect the printer to your network 21
automatically provides a working network configuration for most networks. The
printer’s other settings remain unchanged. For full details of the available
connectivity settings, see Networking on page 99.
Connect a computer to the printer by network (Windows)
The following steps provide the complete procedure for this topic. When
connecting a computer, also install the printer software. The following
instructions apply if you intend to print from software applications using a
printer driver. See Sending a job to print on page 116 for alternative ways of
printing. Before you begin, check your equipment: The printer should be set up
and on. The Ethernet switch or router should be on and functioning correctly.
The printer and the computer should be connected to the network (see Connect
the printer to your
network on page 21). Now you can proceed to install the printer software and
connect to your printer. Printer software installation 1. Make a note of the
printer’s host name and IP address from the front panel. 2. Download the
printer software from HP’s website at
http://www.hp.com/go/pagewidexlseries/support/software. 3. Select Windows or
macOS software, and choose which specific software you want to install (by
default, all of it). 4. Once downloaded, open it, and follow on-screen steps.
If your computer fails to find any printers on the network, the Printer Not
Found window is displayed, which helps you to try to find your printer. If you
have a firewall in operation; you may have to disable it temporarily in order
to find the printer. You also have the options of searching for the printer by
its hostname, IP address or MAC address.
Uninstall the printer software (Windows)
Use the Control Panel to uninstall the software, in the same way as you can
uninstall any other software.
Connect a computer to the printer by network (macOS)
The following steps provide the complete procedure for this topic. When
connecting a computer, also install the printer software. You can connect your
printer to a network under macOS by using the following methods: Bonjour
TCP/IP
NOTE: The printer does not support AppleTalk.
22 Chapter 1 Introduction
The following instructions apply if you intend to print from software
applications using a printer driver. See Sending a job to print on page 116
for alternative ways of printing. Before you begin, check your equipment: The
printer should be set up and on. The Ethernet switch or router should be on
and functioning correctly. The printer and the computer should be connected to
the network (see Connect the printer to your
network on page 21). Now you can proceed to install the printer software and
connect to your printer.
1. Go to the front panel and tap . Note the mDNS service name of your
printer.
2. Access the install package from HP’s website:
http://www.hp.com/go/pagewidexlseries/support/software. If prompted, select
your printer from the list.
3. When the PageWide Printer window appears on your screen, click Software
and drivers. 4. Select Windows or macOS software, and choose the specific
software for your model. 5. In the Setup Assistant screen, look for your
printer’s mDNS service name (which you noted in step 1)
in the Printer Name column. If you find the right name, scroll sideways if
necessary to see the Connection Type column,
and check that it shows Bonjour. Then highlight that line. Otherwise, continue
searching further down the list. If you cannot find your printer’s name just
click Continue and do the setup manually in your System Preferences later on.
Click Continue. 6. Continue following the instructions on the screen.
Uninstall the printer software (macOS)
You can use the HP Uninstaller to uninstall your printer software. During the
previous installation step, you have the option to install the HP Uninstaller
application in your system. This should be available under HP in the system
Applications folder. IMPORTANT: The HP Uninstaller application will uninstall
all HP Software installed in your system. To delete the print queue only,
select the Print & Scan dialog from the system preferences. Click the name of
the printer and then click the button.
Configure AirPrint for macOS
Follow these instructions to use AirPrint with your printer.
Uninstall the printer software (macOS) 23
Before you begin, check your equipment: 1. The printer should be set up and
on. 2. The Ethernet switch or router should be on and functioning correctly.
3. The printer and the computer should be connected to the network. Now you
can proceed to configure AirPrint for macOS: 1. Go to the front panel and tap
Network > Connectivity > Host name to find your printer’s host name.
2. Check that your Mac and printer are both connected to the same network. 3.
On the Mac, go to System Preferences > Printers and Scanners, and click + to
add a new printer.
24 Chapter 1 Introduction
4. Click the host-name icon and enter the host name into the search box
(alternatively, click the IP-address icon and enter the IP address).
5. Your printer will appear in the list. You can edit its name, if you like.
Configure AirPrint for macOS 25
6. In the Use field, select Secure AirPrint or AirPrint, and click Add.
Configure your connectivity
By configuring your connectivity, you can print from your local network, keep
your printer up to date, and access additional printer services.
Remember to connect your network cable to the printer.
Accept the connectivity agreement and settings in order to:
Receive automatic firmware updates Participate in the Customer Involvement
Program Enable additional printer services A network connection is required,
so the printer will test its own connectivity. Configure and troubleshoot the
printer’s connectivity and start benefitting from connecting your printer.
If you are part of the HP Partner Link Pay-per-use service, remember to go to
the Connectivity app and tap Printer services > Register new service in order
to register the printer service.
During initial printer setup, you are asked whether you want to enable these
services. That decision can be reset later by tapping the settings icon , then
Connectivity > Reset Connectivity Agreement.
In addition, each service can be enabled or disabled individually as explained
below.
Verify printer connection to HP
Check that your printer can connect to HP services.
You can do this by tapping the connectivity icon
and viewing the status there. You can see detailed
information by clicking the card. A panel similar to the one below is displayed:
26 Chapter 1 Introduction
If there is any problem connecting to HP, you will be provided with a
description of the problem and some possible solutions.
Configure the Customer Involvement Program and other printer services
Check your Customer Involvement Program status.
You can do this by tapping the connectivity icon panel.
, then the printer services icon in the side
Tap Test all connectivity to test your connection to HP, the Customer Involvement Program, and other online print services. If any problem is detected, you will be provided with a description of the problem and some possible solutions.
Configure firmware updates
You can choose from the Embedded Web Server or from the front panel whether
and how to download firmware updates.
NOTE: If an administrator password has been set, it will be required to change these settings.
In the Embedded Web Server: click About printer > Firmware update.
Using the front panel: tap the information icon panel, then Check.
, then the firmware update icon in the left
The following settings are available:
Check: The printer will inform you when new firmware is available.
Download: The printer will automatically download new firmware whenever it becomes available. Deactivate this option to download new firmware manually.
NOTE: Downloading the firmware does not mean that you have installed it in your printer. To install the new firmware, you must confirm the installation manually.
Firmware update history: A list of firmware versions that have been installed
in the printer. It is usually possible to reinstall the version immediately
before the version that is currently installed, if
you have some problem with the current version.
Configure the Customer Involvement Program and other printer services 27
Configure a network folder
Follow this procedure if you want to create a network folder. In the printer’s
Embedded Web Server, click the Settings tab and Network folder. See Embedded
Web Server on page 17.
On the Network folders page, click the plus icon at the top of the page, and
fill in the various fields: Display name: Name displayed in the front panel
when you are choosing the file’s scan destination/
printing origin (depending of the functionality use). Network path: Should
contain the network name of the remote computer and must start with //
followed by the path. Protocol: SMB Functionality Use: Choose between Print
only, Scan only, Print and Scan or None. Default Network destination: Enable
this option to configure this folder as the default destination for
files. Browse Network folder Structure: Enable to browse through the structure
of folders. Authentication requirements: Enter the login username and password
for the printer to access
documents and images in the network folder. The username and password are
stored and encrypted in the printer’s memory. There are three options: None:
Use this setting for an unprotected folder on the network (no credentials
required).
28 Chapter 1 Introduction
Automatic login using following credentials: Enter username and password
only once during configuration and later use the folder in the front panel
without entering credentials.
Prompt for credentials when needed: Enter username and password in the front
panel every time you use it.
NOTE: User password should contain the password of the user. Domain should
contain the name of the domain in which the user name exists. If the user does
not belong to any domain, leave this field empty. Security Pin Option: Create
a 4-digit security PIN to prevent unauthorized people from accessing documents
and images in this network folder. For a network folder, enter the remote
computer’s name or IP address, the shared folder’s name or IP address, and the
username and password of the user already created on the remote computer.
Leave the user domain field empty unless the user is a member of a Windows
domain. If the user is only a local user of the remote computer, leave the
field empty. You can use the name (instead of the IP address) in the server
name field, only if the shared folder is on a Windows computer in the same
local network. Click Apply to save the configuration. The printer
automatically checks that it can access the network folder. If not, see {Xref
Error! Target does not exist.}. NOTE: If the product has already been
configured to use a network folder and you now want to use a different network
folder, click the modify icon . To clone the network folder, tap the clone
icon; to delete the network folder, tap the delete icon. You can check that
the shared folder remains accessible by clicking Verify in the Embedded Web
Server at any time. A correctly configured shared folder can become
inaccessible if the user’s password is changed, or if the shared folder is
moved or deleted.
Example: Create a network folder under Windows
The following steps provide the complete procedure for this topic. 1. Create a
new user account on the remote computer. You can use an existing user account
for this
purpose, but it is not recommended. 2. Create a new folder on the remote
computer, unless you want to use an existing folder. 3. Right-click the folder
and click Properties.
Example: Create a network folder under Windows 29
4. In the Sharing tab, click the Advanced Sharing button.
5. Ensure that the user has the correct permission settings depending of the
functionality use of the network folder. If you configured a scan-to-folder,
you need to ensure full read/write control over the shared folder so that the
user(s) can add files to folder. To do this, click Permissions and grant Full
30 Chapter 1 Introduction
Control to the user (or to any suitable group that includes that user). If the
user(s) is going to use the folder to print documents, a read-only permission
is enough.
6. For scanner users, If there is a Security tab in the Properties window for
your folder, then you must also grant the same user Full Control over the
folder in the Security tab. Only some file systems such as NTFS require this.
Example: Create a network folder under Mac OS
The following steps provide the complete procedure for this topic. 1. Create a
new user account for the User on the remote computer. You can use an existing
user
account for this purpose, but it is not recommended. 2. Create or choose a
folder on the remote computer. By default, Mac OS users have a Public folder
that can easily be used for this purpose. Example: Create a network folder
under Mac OS 31
3. Open the System Preferences application and click the Sharing icon.
4. Depending of the functionality of the folder, make sure the user has the
right permissions. For scanning purposes, Read & Write is needed to access the
folder.
5. Click Options. 6. Check the Share files and folder using the SMB box, and
make sure that the scanner user is
checked in the On column.
32 Chapter 1 Introduction
7. Click Done. You can now see file sharing enabled and Windows sharing on.
8. You must configure the printer to send scans to the folder.
Configure the email server
Configuring the email server permits the printer to send email messages. To
configure the email server using the Embedded Web Server, click Settings >
E-mail server, and fill in the following fields, which are usually supplied by
the email server provider. SMTP server and port number: The IP address or
fully qualified domain name of the outgoing mail
server (SMTP) that will process all email messages from the printer. If the
mail server requires authentication, email notifications will not work.
Printer e-mail address: The email address assigned to the account that is
being configured in the printer. This email address will appear in the From:
field of all the email messages sent by the printer. This is not the same
email address that is used by HP Connected. Attachment size limit: The maximum
size of a file attached to an email message. When you scan to email from the
front panel, you will be warned if an attachment is higher than this limit,
but you can ignore the warning and send the message anyway. Use SSL
certificates: Check this box to use SSL certificates if the server requires an
encrypted connection. Click the link to configure advanced certificate
settings. Authentication. If you choose authentication, you are also asked for
your username and password. Once you have configured the email server, you are
strongly recommended to check the configuration.
Configure the email address book
The printer uses Lightweight Directory Access Protocol (LDAP), which provides
access to a network address book for scan-to-email and authentication
purposes. The following instructions explain how to use LDAP to connect the
printer to a network email address book, and to authenticate users of the
printer using their LDAP credentials.
Configure the email server 33
Email lookup
When the printer uses LDAP for scan-to-email, it searches a database of email
addresses.
When you enter the email address and click the Search button, LDAP searches a
list of email addresses for matching characters. You can refine the search
results by typing additional characters and performing a new search.
Printers that support LDAP also support the use of a standard outgoing email
profile, so they do not require a connection to an LDAP server in order to
send email.
Information needed before starting
Ensure that you have this information before starting the configuration.
Server address (hostname or IP) Server authentication requirements Path to
start search (BaseDN, Search Root) (for example, o=mycompany.com) Attributes
for matching the name entered (such as cn or samAccountName), retrieving the
email
address (such as mail), and how the name will be displayed on the control
panel (such as displayName)
Address book setup
The following steps provide the complete procedure for this topic.
You can configure the printer to obtain email addresses from an LDAP server,
so that they are available when users of the printer want to search for an
address.
1. Open the Embedded Web Server.
2. Click Settings > Address book.
3. Enable the LDAP server (mandatory to continue with the LDAP
configuration).
4. Network Directory Server section: Enter the name of the LDAP server
address (for example, ldap.mycompany.com) and Port.
5. Server Authentication Requirements section: Select the appropriate
authentication type in the server (Windows credentials, simple credentials,
use printer user’s credentials). You must fill in the domain name, username,
and password.
6. LDAP Database Search Settings section: Fill in the following fields.
In the path to start a search (BaseDN, Search Root) box, enter the path to
start searching the database (for example, o=mycompany.com).
In the recipients’s display name box, enter the name of the attribute that
contains the person’s name (for example, displayName).
In the recipient’s email address box, enter the name of the attribute that
contains the person’s email address (for example, mail or rfc822Mailbox).
Use the LDAP filter condition box to set up an optional filter to filter out
email addresses. 7. Click the Apply button to save the settings. Setup is
complete.
34 Chapter 1 Introduction
8. To check that the LDAP retrieval is set up correctly, enter at least three
characters of a network contact name in the Test box, and then click the Test
button. If the test is successful, a message is displayed.
Turn email notifications on and off
The notification service is always turned on, but all specific notifications
are turned off by default. You can turn them on or off individually by
selecting Notifications from the Settings tab of the Embedded Web Server.
IMPORTANT: In order to receive email notifications from the printer, you must
have configured the email server (see Configure the email server on page 33).
Drivers
There are various different drivers for your printer. Which is best for you
depends on your circumstances: Your operating system The types of applications
from which you print You may wish to install one or several drivers according
to your needs. You can find the latest drivers and software at
http://www.hp.com/go/pagewidexlseries/support/software/.
Drivers for Windows PCL3 driver (basic driver) PDF driver (best for
applications requiring accurate color or transparencies)
Drivers for macOS Raster driver
For macOS 10.13 and later Best for CAD, GIS, and office applications
PostScript 3 driver For macOS 10.13 and later Best for applications
requiring accurate color
HP Print Preview (Windows)
The HP Print Preview application enables you to see a basic preliminary
preview of how your job will be printed. This application is available only
under Windows. You can install HP Print Preview by downloading the integrated
installer from http://www.hp.com/go/pagewidexlseries/support/software/.
Turn email notifications on and off 35
You can change the rotation, scaling, color mode and the paper source settings
in the application before you print.
Set Windows driver preferences
You can change some default settings in your printer driver according to your
own preferences, for instance to set color emulation or paper-saving options.
To do this, click the Start button on your computer’s screen, then click
Devices and Settings. In the Devices and Settings window, right-click your
printer’s icon, and click Printing Preferences. Any settings you change in the
Printing Preferences window will be saved as default values for the current
user. To set the default values for all users of your system, right-click the
printer’s icon, click Printer Properties, go to the Advanced tab, and click
Printing Defaults. Any settings you change in the printing defaults will be
saved for all users.
Accessibility
Some printer settings can be changed to make the printer easier to use by
people with particular disabilities.
Front panel
If required, the front-panel display brightness and the loudspeaker volume can
be changed. See Change system options on page 15. If your mouse is connected
by USB, you can use the mouse wheel to enlarge the elements of the user
interface.
Embedded Web Server
From the Embedded Web Server, you can see the status of the printer, and
perform other actions without using the front panel. The Embedded Web Server
has various accessibility options. For information about these options, click
Support > Accessibility.
36 Chapter 1 Introduction
See more about HP accessibility at
http://www.hp.com/hpinfo/abouthp/accessibility/ for information about the HP
Accessibility Program, and HP’s commitment to making its products and services
accessible to people with disabilities.
Other sources of information
This guide is supplemented by various other documents about your printer. The
following documents can be downloaded from
http://www.hp.com/go/pagewidexlseries/support/manuals/: Introductory
information User’s guide Legal information Limited warranty The Quick Response
(QR) code images found in some parts of this guide provide links to additional
video explanations of particular topics.
Other sources of information 37
2 Paper handling
The purpose of your printer is to print on various kinds of paper, so paper
handling is an important subject.
General information and tips
The following sections provide details for this topic. Please read this
information before starting to load paper into the printer. Check that
temperature and humidity in the room are within the recommended ranges for the
printer. Wear gloves when handling paper, to avoid getting fingerprints and
other marks on the paper.
Wear cotton gloves when handling photo paper, to avoid transferring oils onto
the paper.
Printing on rolls
The following steps provide the complete procedure for this topic. 1. All
paper rolls must be between 279 mm ( (11 in)) and 1016 mm ( (40 in)) wide, and
the roll core must be
76 mm ( (3 in)) in diameter. 2. Each drawer can be loaded with two paper rolls
(front and rear). 3. PWXL 3920/3950 MFP and 4200/4250/4700/5200 SF & MFP: Your
printer has one or two drawers:
the second may be purchased as an accessory. The roll positions are numbered 1
and 2 in the top drawer, 3 and 4 in the bottom drawer. 4. PWXL 8200 SF: Your
printer has up to three drawers: the second and third may be purchased as
accessories. The roll positions are numbered 1 and 2 in the top drawer, 3 and
4 in the middle drawer, 5 and 6 in the bottom drawer. 5. The roll numbers are
displayed on the front of each drawer and on the roll hubs.
6. Each drawer has lights to communicate its status:
38 Chapter 2
Paper handling
Drawer roll icon light Off: The roll has paper, or there is no roll.
On (orange): The roll is running out of paper.
On (red): The roll is out of paper.
Drawer lock light
Off: You can open the drawer.
On: Do not open the drawer. The paper is moving and you could cause a paper jam.
7. You can save paper by using the appropriate settings. 8. The printer automatically estimates the remaining length of the roll.
Supported paper types
Your printer can use a wide range of paper types, including bond papers,
coated papers, films, selfadhesive materials, and banner and sign materials.
Supported HP papers
These papers are sold by HP for use with your printer.
See the latest information on HP-branded papers supported for your printer and
download paper presets for any of these papers from the printer’s front panel
or from http://www.hplfmedia.com/.
NOTE: On the webpage, go to the right pane and select the category Graphics &
Technical, then filter by your printer.
Third-party-supported paper types
These generic paper types can also be used with your printer.
Rolls
This topic explains the concepts involved in this subject.
Supported paper types 39
Plain papers Plain paper < 90 g/m² Plain paper 90110 g/m² Plain paper > 110
g/m² Recycled paper Colored paper
Technical papers Natural tracing paper
(Supported only with the dryer installed. The dryer can be purchased as an
accessory.) Vellum Translucent bond paper
Coated papers Coated paper 90100 g/m² Heavyweight coated paper
Poster papers Poster matte paper Poster satin paper Poster gloss paper Poster
semi-gloss paper Blueback paper
Banner and sign Polypropylene Tyvek 135 g/m²
Blueprint Blueprint
Paper status
Each paper loaded into your printer may have a different status.
40 Chapter 2 Paper handling
The paper icon
displays the paper sources in your printer, and one of the following status
messages for each:
Low on paper
Out of paper
Paper not loaded
Calibration pending
Unsuccessfully loaded
Load malfunction
Ready
Error
Load roll paper
The following steps provide the complete procedure for this topic. This is the
standard procedure for loading a roll of paper into your printer.
http://www.hp.com/go/pagewidexl/load-roll/
1. Tap
, then Load.
TIP: If the printer is not printing and the lock light on the drawer is off, you can skip this step.
Load roll paper 41
2. Open the drawer.
WARNING! Do not stand on the drawer: the printer could fall over. CAUTION: MFP
only: Do not leave the roll on top of the scanner. TIP: You can load more than
one roll at the same time. TIP: Load heavier rolls in upper drawers; they can
weigh up to 18 kg (40 lb). 3. Open the locking levers on the left and right
hubs.
4. Move the hubs outwards (they are linked) to make room for the roll.
42 Chapter 2 Paper handling
5. Place the roll into the drawer between the hubs, with the paper edge as
shown. Do not load the roll at an angle, like this:
6. Slide the hubs back towards the center so that they engage with the roll.
Load roll paper 43
7. Ensure that the hubs are fitted tightly to the roll on both sides.
8. Important: Close the locking levers on the left and right hubs.
9. Feed the paper into the appropriate slot: the front slot for the front
roll, the rear slot for the rear roll.
TIP: The rear roll may need extra roll-ups to facilitate automatic feeding. Do
not stop feeding until the paper is automatically advanced. 10. Continue
feeding until you hear a beep. 11. If the paper edge is not straight and
clean, you can cut it off with the appropriate button (there is a button for
each roll in the drawer). When you press the button, the paper is advanced;
when you release the button, the paper is cut. 44 Chapter 2 Paper handling
Remember to remove the cut strip of paper. 12. Close the drawer when you have
finished loading rolls into it. 13. Select the paper type on the front panel.
The front panel remembers the last paper type loaded in
this position, in case that helps.
14. When you are ready, tap Finish and check. The printer checks the
position, width, and length of the loaded paper. The width and length are
displayed on the main screen. NOTE: If you do not select a paper type, the
front panel waits a while and then executes Finish and check automatically.
Unload roll paper
The following steps provide the complete procedure for this topic. Unload roll
paper 45
You can unload a roll of paper from the printer without using the front panel.
- Ensure that the printer is not printing and that the lock light on the
drawer is off. 2. Open the drawer.
WARNING! Do not stand on the drawer: the printer could fall over. 3. Remove the paper from the feeding slot. 4. Open the locking levers on the left and right hubs. 5. Slide the hubs to the side so that you can remove the roll. 6. Remove the roll (or the core, if only the core is left). 7. Close the locking levers on the left and right hubs. 8. Close the drawer.
Paper options
You can use the paper options to change the paper type or protect a paper type from accidental printing. To see the paper options, tap the ellipsis icon .
46 Chapter 2 Paper handling
The following options are available:
Select the paper source.
Edit type: You can modify the type of the loaded paper.
Edit length: You can modify the length of the loaded paper.
Protect paper types: You can protect selected paper types to avoid printing on
them unintentionally.
Store paper
You should take some precautions to maintain paper quality while it is in
storage.
Storing rolls
Store rolls in the original packaging within the temperature and humidity
range specified on the paper label.
If the label gives no specification, try to store the rolls at 20°C and a
relative humidity of 4060%.
When natural tracing paper is stored in a humid environment, its width when
loaded can vary, and it may even jam in the printer. To avoid this, store this
kind of paper in its packaging in humid conditions. Remove it from the printer
in conditions of low temperature and high humidity (such as 15°C and 80%
relative humidity). If you see that the paper has been affected by humidity,
cut off the beginning of the roll: about 8 m (26 ft).
Store rolls covered by another piece of paper or cloth.
Allow all papers to adapt to room conditions, out of the packaging, for 24
hours before using them for printing.
The use of tape to stick the leading edge of the roll to the core is
especially important for heavy papers, because the inherent stiffness of the
paper can cause it to loosen and unwind from the core.
See also General information and tips on page 38.
Cannot load roll paper
The following sections provide details for this topic.
Store paper 47
If you have a problem when trying to load a roll, try these suggestions: Check
that you have a roll in the selected drawer and slot. Check that the locking
levers are closed on both hubs, and that the hubs are correctly positioned.
Ensure that you locked the hubs before feeding paper into the printer. Check
that the paper is correctly fed into the printer. Check that the paper is not
crumpled or warped, and that the edges are straight. Check that the drawer is
correctly closed. Check that the paper is wound tightly on the roll. Check
that the paper is attached to the core. Check that you follow the paper
specifications. TIP: When loading rear rolls, you must feed more paper
manually (about 40 cm (16 in)) than with front rolls.
Protect a paper type
You can protect selected paper types to avoid printing on them
unintentionally. A protected paper type will be printed on only when the paper
type is explicitly specified in the job. To protect a paper type, go to the
paper app, tap … for the paper type you want to protect, then Protect roll.
Alternatively, you can tap the settings icon , then Paper source > Paper type
protection.
When a paper type is protected, the protected icon appears before the paper
name. To print on a protected roll, just select the paper type explicitly when
submitting the job from a printer driver or other job submission software.
NOTE: If a protected paper type is not explicitly selected, and no other paper
types are available, an out-of-paper message will appear.
Paper presets
Each supported paper type has its own characteristics. For optimum print
quality, the printer changes the way it prints on each different paper type.
For example, some may need more ink and some may require a longer drying time.
So the printer must be given a description of the requirements of each paper
type. This description is called the paper preset. The paper preset contains
the ICC profile, which describes the color characteristics of the paper; it
also contains information on other characteristics and requirements of the
paper that are not directly related to color. Existing paper presets for your
printer are already installed in the printer’s software; these are called
installed papers. You can find more paper presets with an online search or
with the HP Media Locator.
48 Chapter 2 Paper handling
See video: http://www.hp.com/go/pagewidexl/download-profile/.
Online search in the paper library
You can search online for a paper preset by using the online search function
within the Paper library front-panel menu. The printer connects to the HP
Media Locator database on the Internet and allows you to search all available
paper presets for your particular printer model, including HP and third-party
paper brands. A wide variety of different paper presets may be available, and
the database of paper presets is continuously updated and expanded. You will
always get the most up-to-date content in this way.
When the printer is connected to the database (this may take a few seconds), a
list of all available paper presets for your printer model is displayed. You
can browse the list by scrolling it, and get details on any preset by tapping
its name. Besides browsing, there are two additional ways to look for presets:
free-text search and filters.
Free-text search allows you to type in any text using an on-screen virtual
keyboard; all paper presets containing that text in any part of their name or
description will be displayed.
Filters are available for brand, type, sub-type, and application. When a value
is selected for a given filter, only the matching paper presets will be
displayed. For example, if you select “HP” from the brand filter, only HP
paper presets will be displayed. The effect of using more than one filter is
to narrow the search to the combination of the filter settings. For example,
if you choose “HP” from the brand filter and “Self-Adhesive Vinyl” from the
type filter, only paper presets for HP Self-Adhesive Vinyl papers are
displayed.
Once you have located the paper preset of your choice, tapping its download
icon will queue it for automatic download and installation in the background.
You can select as many paper presets as you want for download and installation
(they will be processed in the order that they were selected). You can return
to another part of the Media Manager or another front-panel screen at any time
after queuing presets for download, and this will not interrupt the download
and installation process.
Once a paper preset has been downloaded in the background, it is checked and
installed on the printer’s hard disk. During checking and installation, a
full-screen message is shown on the front panel. This message disappears when
checking and installation is complete.
The new paper preset now appears in the paper library, together with all
previously installed and factory-provided presets, and is ready for use.
HP Media Locator
The HP Media Locator database of paper presets can also be accessed from a Web
browser.
The HP website https://www.printos.com/ml/ provides access to the database for
different regions, printer models, applications, suppliers, paper types, and
so on.
Online search in the paper library 49
When you have located the paper preset of your choice, you can download it to
your computer. To install the preset into the printer with which you want to
use it, use the printer’s Embedded Web Server. Click Paper > Paper presets
management > Import paper preset.
Click Browse to browse to the paper preset file that you have previously
downloaded to your computer, then click Update to install the preset in your
printer.
The Embedded Web Server also allows you to export one or more paper presets
from your printer for use with another printer of the same model. To export
more than one paper preset at a time, click the paper presets you want to
export while pressing the Ctrl key. All exported presets will be saved in the
same paperpresets.oms file.
When importing a previously exported paper preset, you may see a message
warning you that the package is not signed (only packages downloaded from the
HP Media Locator Internet database are digitally signed, as a form of
authentication); you can either ignore the warning and continue with the
installation, or abort the installation.
If you get an error message while exporting:
Check that you have enough disk space available.
Check whether importing multiple paper presets will exceed the maximum
permitted for the printer (10 presets).
To install a downloaded paper preset
Follow these instructions to install a new paper preset.
1. After finding the right paper preset at https://www.printos.com/ml/, or
the paper manufacturer’s website, click the Download now button and save the
paper preset (an .oms file) on your computer.
NOTE: If you do not find the paper preset you want on the Web, you may find
that it has been added to the latest firmware for your printer.
2. Before starting to install the new preset, make sure that the printer is
idle and the print queue is stopped. Installing a new paper preset will
interrupt any printing that is in progress.
3. Start the HP DesignJet Utility or the Embedded Web Server.
In the Embedded Web Server, click the Paper tab. In the Paper Management
section, click the Import paper preset tab.
4. On the Import page, select the paper preset file that you downloaded in
step 1.
5. Click the Import button and wait for the update process to finish. It may
take some time.
6. Check that the new paper type appears in the Additional paper or Custom
paper category in your printer’s front panel.
Now that you have imported the paper preset, you can select the paper type
from the front panel and from the driver. The paper preset for the new paper
type is ready to use by your application.
To create a custom paper preset
Before using a custom paper type with your printer, you should add a paper
preset for the new paper. You can create a custom paper preset directly from
the front panel.
The paper preset name will appear in the printer driver and on the front
panel.
50 Chapter 2 Paper handling
You can export the new paper preset to your computer and use it on other
printers, by using the Embedded Web Server: 1. Go to the installed papers
inside the Paper Library in the front panel. 2. Tap the Clone button. 3.
Select a paper category from the drop-down menu. The paper category determines
the amount of
ink used and other basic printing parameters. 4. Enter your paper’s name.
TIP: The paper’s commercial name is likely to be the most understandable for
other users of the printer. 5. Select the appropriate settings: drying time,
horizontal cutter, and so on. 6. Click the right-arrow icon. 7. You will find
the paper name in the Custom paper category in the front panel. To clone a
paper preset, follow this simple procedure: 1. From the Paper tab, click Paper
management > Export paper preset. 2. Select a paper preset and click the
Export button. An OMS package with the paper preset will be downloaded. NOTE:
This page shows only the custom paper presets that you can export. Now that
you have created the paper preset, you will be able to select the paper type
from the front panel and from the driver under the Custom paper category.
Paper jam
When the printer detects a jam, it tries to resolve the issue automatically.
If it cannot, it stops, and you must fix the problem manually. The front panel
starts the paper jam wizard to display where the jam occurs and how to fix it.
Clear the paper jam as instructed on each screen of the wizard. When you have
removed all the paper, tap Check now to check that the problem has been fixed
successfully.
Paper jam in a drawer
The following steps provide the complete procedure for this topic. If the
paper jams in a drawer, you may need to clear it manually.
Paper jam 51
1. Open the drawer in which the paper jam has occurred. 2. Cut the paper if
necessary. 3. Open the front cover of the drawer.
Areas where a jam may occur are identified with this label: 52 Chapter 2 Paper
handling
4. Move the cutter to the right-hand side, unless it is there already.
CAUTION: Take care not to cut yourself when moving the cutter. CAUTION: Do not
dismantle the cutter assembly: refer it to qualified service personnel for
servicing.
5. Remove the paper, cutting it manually if necessary.
6. Make sure there are no loose pieces of paper left in the drawer.
7. Close the front cover of the drawer.
Paper jam in a drawer 53
8. Rewind the paper.
9. Cut off the leading edge of the paper if it has been damaged.
10. Rewind again and feed the paper into the slot. 11. Use the paper-cut
button to cut the leading edge again. 12. Close the drawer. 13. Wait until the
printer is ready for paper. 14. The printer resumes the job and automatically
reprints any lost pages. However, you should check
that all pages of the job have been printed.
Paper jam in the paper-access front cover
If the paper jams behind the paper-access front cover, you may need to clear
it manually.
1. Open the front cover.
54 Chapter 2 Paper handling
2. Pull out the paper.
CAUTION: Be careful to pull out only the paper and not the struts of the
printer.
3. Cut the paper if necessary. IMPORTANT: Use scissors for this purpose, not
a single blade.
4. Make sure there are no loose pieces of paper left. 5. Close the front
cover. 6. Wait until the printer is ready for paper. 7. The printer resumes
the job and automatically reprints any lost pages. However, you should check
that all pages of the job have been printed.
Paper jam in the belts
The following steps provide the complete procedure for this topic. Paper jam
in the belts 55
If the paper jams in the belts, you may need to clear it manually. NOTE: If
your printer does not have a top stacker, it is available as an accessory. 1.
Locate the top-stacker cover.
2. Open the top-stacker cover and remove the paper from the top stacker..
3. Locate and pull the handle(s) to open the print-bar cover, and remove any
paper from the belts area. NOTE: There may be one or two handles, depending on
the model.
56 Chapter 2 Paper handling
4. Close the print-bar cover. 5. Close the top-stacker cover.
Paper jam in the belts 57
6. Check that there is no paper in the output zone at the rear of the
printer. Be careful with the pinchwheels.
7. Ensure that no pieces of paper are left in the printer.
Paper jam in the paper output
If the paper jams where it emerges from the printer, you may need to remove it
manually.
1. Make sure that the jam is not in the accessory interface. 2. If you have
an F60 or F70 Folder installed, raise the folder tray.
NOTE: The F70 Folder is available only for certain models. If you have other
accessories, detach the accessory from the printer.
58 Chapter 2 Paper handling
3. If your printer has an output button, press it to raise the output module.
4. Pull out the paper.
CAUTION: Be careful not to touch the pinchwheels: they are sharp and can cut
your fingers.
Paper jam in the paper output 59
5. Make sure there are no loose pieces of paper left.
6. Close the output module, if your printer has one.
7. Wait until the printer is ready for paper. 8. The printer resumes the job
and automatically reprints any lost pages. However, you should check
that all pages of the job have been printed.
Paper jam in the top stacker (PWXL 3920/3950 MFP and 4200/4250 SF & MFP only)
The following steps provide the complete procedure for this topic. If the
paper jams in the top stacker, you may need to remove it manually.
60 Chapter 2 Paper handling
1. Locate the top-stacker cover. 2. Open the top-stacker cover and remove the
paper from the top stacker. 3. Close the top-stacker cover.
Paper jam in the top stacker (PWXL 3920/3950 MFP and 4200/4250 SF & MFP only)
61
4. Locate the top-stacker rear cover. 5. Open the top-stacker rear cover and
remove the paper.
62 Chapter 2 Paper handling
6. Close the top-stacker rear cover.
7. Check that there is no paper in the output zone. Be careful with the
pinchwheels.
8. Ensure that no pieces of paper are left in the printer.
Paper jam in the top stacker accessory (4700 and 5200 series only)
The following steps provide the complete procedure for this topic. If the
paper jams in the top stacker, you may need to remove it manually. NOTE: If
your printer does not have a top stacker, it is available as an accessory. (If
the top stacker is not installed, disregard this procedure.) 1. Open the
paper-output door.
Paper jam in the top stacker accessory (4700 and 5200 series only) 63
2. Remove the paper. 3. Open the rear cover. 4. Pull out the paper. 5. Open
the stacker.
64 Chapter 2 Paper handling
6. Pull out the paper.
7. Close the rear cover.
8. Close the stacker. 9. Wait until the printer is ready for paper. 10. The
printer resumes the job and automatically reprints any lost pages. However,
you should check
that all pages of the job have been printed.
Paper jam in the folder input (HP F60 and HP F70 folders)
The following steps provide the complete procedure for this topic. If the
paper jams in the folder input, you may need to remove it manually.
1. Lift the folder tray.
Paper jam in the folder input (HP F60 and HP F70 folders) 65
2. Remove the paper from the tray. 3. Pull the paper to remove it from the
printer. Be careful with the pinchwheels. 4. Ensure that no pieces of paper
are left in the printer.
66 Chapter 2 Paper handling
5. Close the folder tray.
Paper jam in the folder input (HP F40 Folder only)
If the paper jams in the folder input, you may need to remove it manually.
See video: http://www.hp.com/go/pagewidexl/removing-paper-jams-in-folder-F40/.
- Disengage the printer from the folder. 2. If necessary, cut the paper
between the printer and the folder. 3. Remove the paper from the folder input.
Paper jam in the folder input (HP F40 Folder only) 67
4. If your printer has an output button at the rear, push the button to raise
the printer’s output module.
5. Pull out the paper. CAUTION: Be careful not to touch the pinchwheels: they
are sharp and can cut your fingers.
6. Ensure that there is no paper left anywhere in the folder. See Paper jam
on the fan-folding path (HP F40 Folder only) on page 70 and Paper jam on the
cross-folding path (HP F40 Folder only) on page 73.
7. Close the output module, if your printer has one. 8. Re-engage the printer
with the folder. 9. Wait until the printer is ready for paper. 10. The printer
resumes the job and automatically reprints any lost pages. However, you should
check
that all pages of the job have been printed.
Paper jam in the no-fold tray (HP F60 and HP F70 folders)
If the paper jams in the no-fold tray, you may need to remove it manually.
68 Chapter 2 Paper handling
See video: http://www.hp.com/go/pagewidexl/paper-jams-in-folder-F60-and-F70/.
IMPORTANT: This operation must be performed by a service engineer or by
someone else with appropriate training. 1. Open the top cover of the tray.
2. Cut the paper between the printer and the folder, if necessary. 3. Remove
the paper. 4. Close the cover.
CAUTION: Be careful where you place your hands. 5. Wait until the printer is
ready for paper. 6. The printer resumes the job and automatically reprints any
lost pages. However, you should check
that all pages of the job have been printed.
Paper jam on the fan-folding path (HP F60 and HP F70 folders)
If the paper jams in the fan-folding path, you may need to remove it manually.
Paper jam on the fan-folding path (HP F60 and HP F70 folders) 69
See video: http://www.hp.com/go/pagewidexl/paper-jams-in-folder-F60-and-F70/.
- Try to remove the paper by pulling it from the no-fold tray. If you cannot
remove all the paper this
way, continue with the following steps. 2. Open the fan-folding cover.
3. Pull the paper out. NOTE: You may see paper by the fan-fold tray or at the rear of the folder. Try to pull it out wherever you see it.
4. Remove any remaining pieces of paper. 5. Ensure that the metal balls remain in place. 6. Close the cover. 7. Wait until the printer is ready for paper. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check
that all pages of the job have been printed.
Paper jam on the fan-folding path (HP F40 Folder only)
The following steps provide the complete procedure for this topic. If the paper jams in the fan-folding path, you may need to remove it manually.
70 Chapter 2 Paper handling
1. Open the fan-folding cover.
2. Move the rollers to release the paper.
3. Pull the paper out. 4. Ensure that the metal balls remain in place. 5.
Close the fan-folding cover. 6. Check whether there is any paper left in the
fan area on the output side of the folder.
7. Remove any remaining pieces of paper. 8. Wait until the printer is ready
for paper. 9. The printer resumes the job and automatically reprints any lost
pages. However, you should check
that all pages of the job have been printed. Paper jam on the fan-folding path
(HP F40 Folder only) 71
Paper jam between the fan fold and cross-folding path
This should be easily visible from behind the folder. Open the fan-fold cover
to stop the folder motor, and remove the paper.
Paper jam on the cross-folding path (HP F60 and HP F70 folders)
If the paper jams in the cross-folding path, you may need to remove it
manually.
See video: http://www.hp.com/go/pagewidexl/paper-jams-in-folder-F60-and-F70/.
- Open the cross-folding cover.
2. Remove the paper. CAUTION: Take care to avoid injury.
3. Close the cover. 72 Chapter 2 Paper handling
4. Wait until the printer is ready for paper. 5. The printer resumes the job
and automatically reprints any lost pages. However, you should check
that all pages of the job have been printed.
Paper jam on the cross-folding path (HP F40 Folder only)
The following steps provide the complete procedure for this topic. If the
paper jams in the cross-folding path, you may need to remove it manually. 1.
Open the top cross-folding cover.
2. Remove the paper. CAUTION: Take care to avoid injury.
3. Close the top cross-folding cover.
Paper jam on the cross-folding path (HP F40 Folder only) 73
4. If the jam is not resolved, open the lateral cross-folding cover.
5. Remove the paper. CAUTION: Take care to avoid injury.
6. Close the cover. 7. Wait until the printer is ready for paper. 8. The
printer resumes the job and automatically reprints any lost pages. However,
you should check
that all pages of the job have been printed.
Paper jam in the stacker accessory
The following steps provide the complete procedure for this topic. If the
paper jams in the stacker accessory, you may need to remove it manually.
74 Chapter 2 Paper handling
1. If your printer has an output button, press it to raise the output module.
2. Pull out the stacker by the beam at the rear of the tray. 3. Cut the paper
between the printer and the stacker, if necessary. 4. Remove the paper from
the stacker.
Paper jam in the stacker accessory 75
5. Remove the paper from the printer.
6. Close the output module, if your printer has one.
7. Reconnect the stacker.
8. Wait until the printer is ready for paper. 9. The printer resumes the job
and automatically reprints any lost pages. However, you should check
that all pages of the job have been printed.
Paper jam in the scanner (MFP only)
If the paper jams in the scanner, you may need to remove it manually. 76
Chapter 2 Paper handling
1. Empty the top stacker, if you have one.
2. Pull out the top stacker, if you have one. 3. There is a small lever at
the rear left of the scanner. Slide the lever up and open the scanner cover.
4. Remove the paper.
5. Make sure there is no paper left in the scanner (insert your hand). Paper
jam in the scanner (MFP only) 77
6. Close the cover. 7. Close the top stacker, if you have one. 8. The printer
resumes the job and automatically reprints any lost pages. However, you should
check
that all pages of the job have been printed.
78 Chapter 2 Paper handling
3 Ink system
The ink system delivers ink to the paper.
Eco-Carton ink cartridges
Eco-Carton ink cartridges provide ink to the printheads. The printer has a set
of four Eco-Carton ink cartridges in the order CKYM, with a capacity of 500 ml
or 1 L each, depending on your printer model.
Ink cartridges require no maintenance or cleaning, but must be shaken before
installation. High-quality printing is maintained even when the ink level is
low. CAUTION: Avoid touching pins, leads, and circuitry when handling ink
cartridges, because these elements are sensitive to electrostatic discharge.
Such devices are called ESD-sensitive devices. See Glossary on page 215.
Electrostatic discharges are one of the main hazards to electronics products.
This type of damage can reduce the life expectancy of the device. The status
of each Eco-Carton ink cartridge is reported in the front panel: OK: The
cartridge is working normally. Reseat: The cartridge is not responding, but
removing and reinserting it may solve the problem. Replace: The cartridge has
been identified as faulty. It should be replaced by a functional cartridge.
Low on ink: The cartridge is low on ink. It should be replaced soon. Very low
on ink: The cartridge is very low on ink. It should be replaced very soon.
Empty: The cartridge has no ink. It should be replaced. Missing: The cartridge
is missing. Wrong/Incompatible/Incorrect: The cartridge type is not suitable
for this printer. Expired: The cartridge has reached its expiration date.
Altered: The cartridge has been identified as refilled or altered.
Ink-cartridge LED indicators (5200 and 8200 printers only)
Below each ink cartridge, the printer has two LED indicators: a padlock and an
inkdrop.
Ink system 79
The padlock LED is on when the cartridge is in use. IMPORTANT: Do not try to
remove a cartridge when the padlock LED is on.
The inkdrop LED turns yellow when the cartridge is almost out of ink, and
turns red when the cartridge is empty or faulty.
Ink-cartridge part numbers
Contact your local reseller to get the part numbers for your region.
Replace ink cartridges on the fly (5200 and 8200 printers only)
You can replace a cartridge at any time when its padlock LED is off. If the
padlock LED is on, you must pause the job queue and wait until the LED turns
off.
Replace ink cartridges from the front panel
The procedure for ink cartridge replacement is followed by some general
advice.
http://www.hp.com/go/pagewidexl/load-ink/ 1. Go to the front panel and tap ,
then the Ink cartridges tab, then Replace.
NOTE: If the ink cartridge you want to replace is locked, you will need to
pause the job queue to continue. 2. When prompted, press the old cartridge and
slide it up to release it.
3. Shake the new cartridge six times. 4. Insert the new cartridge and push it
in as far as it will go.
80 Chapter 3
Ink system
5. Follow the instructions in the front panel. 6. When you have replaced all
cartridges that you want to replace, tap Finish and check. 7. Make sure that
you comply with all applicable federal, state, and local regulations when
disposing of
ink system consumables. If the available ink is exhausted while printing a
page, printing stops and the page is ejected. When a new cartridge is
inserted, printing can resume, and the interrupted page is reprinted in full.
HP recommends that you replace an empty cartridge with a new HP cartridge. See
{Xref Error! Target does not exist.}Ink-cartridge part numbers. The use of
refilled or altered ink cartridges has several serious disadvantages: There is
some risk of damaging the printer. In this case the printer warranty will not
be valid for any
printer repairs that are related to the cartridge, nor for any problems due to
ink contamination. You will invalidate the warranty of all printheads of the
same color used in the printer subsequently. Print quality may be impaired.
The printer will be unable to estimate the ink level in the cartridge, and
will not report it. If you want to force the printer to accept what it sees as
an empty cartridge, proceed as follows:
1. Tap on the front panel, then , , , .
2. The front panel notifies you that the cartridge is altered, and the
cartridge acceptance process starts. Follow the instructions displayed on the
front panel. If your cartridge is not an Original HP cartridge, HP recommends
that you stop the process. To check the authenticity of your cartridges, go to
http://www.hp.com/go/anticounterfeit/.
3. If you proceed, the front panel displays a series of warning messages.
When the process is finished, the front panel gives the usual ink cartridge
display, but the cartridge does not report its ink level.
NOTE: This printer uses dynamic security, which may be updated periodically by
firmware updates. The printer is intended to be used solely with cartridges
using an original HP chip. Cartridges using a non-HP chip may not function or
may cease to function. More at: http://www.hp.com/learn/ds/.
Replace ink cartridges from the front panel 81
Ink cartridge maintenance
During the normal lifetime of a cartridge, no specific maintenance is
required. You should replace a cartridge when it has reached its expiry date.
You can find the expiry date in the the ink cartridge information on the front
panel.
Ink cartridge troubleshooting
The following steps provide the complete procedure for this topic. If you have
a problem with an ink cartridge, try these suggestions. 1. Check that you have
the correct type of cartridge (model number). 2. Check that the cartridge
label is the same color as the slot label. 3. Check that the cartridge is
correctly oriented: the arrow on the front of the cartridge should face
upwards. CAUTION: Never clean inside the ink cartridge slots.
Print bar
The key printing element is a fixed 40 inch (1016 mm) print bar, composed of 8
printheads, numbered 1 to 8 from left to right, looking at the printer from
the front. The paper advances at high speed underneath the print bar, which
ejects pigmented inks in four colors.
The printheads are extremely durable and do not need to be replaced every time
an ink cartridge is replaced. They provide excellent results even when the ink
cartridges contain a low level of ink.
82 Chapter 3 Ink system
To maintain optimum print quality, the printheads are automatically tested at
regular intervals, and automatically serviced when necessary. This takes a
little time and can occasionally delay printing. When a printhead eventually
needs to be replaced, the front panel will display a message. The printer’s
paper-loading system includes an auto-indexing facility: whenever paper is
loaded, the printer moves the position of the roll to compensate for printhead
nozzle usage and extend the lifetime of each printhead. This is an automatic
behavior, but you may notice that the front and rear rolls change position
slightly between rolls. CAUTION: Do not touch the printhead nozzles.
CAUTION: Do not put the printhead down on any surface for any reason. TIP:
Printheads are best preserved inside the printer. Moreover, if you remove the
printheads, the printer will need to be recalibrated whenever you put them
back. Therefore you are recommended not to remove them unnecessarily.
Printhead status OK: The printhead is working normally. Missing: No printhead
is detected in the slot. Replace: The printhead has been identified as faulty.
It should be replaced by a new or working
printhead. Reseat: The printhead has been identified as faulty, but removing
and reinserting it may perhaps
solve the problem. Remove: The printhead needs to be removed. Printhead
replacement incomplete. Restart it.
The printhead did not complete the replacement procedure. You must restart the
replacement and fully complete it.
Print bar 83
If the warranty status is Out of warranty, this indicates that the warranty
conditions have expired (for example, ink consumption exceeds the warranteed
limit). NOTE: If a printhead is out of warranty, one of three possible status
values may be seen in its health gauge: OK: The printhead can print normally.
Monitor IQ: Print quality may not be maintained in all prints. Recover: You
are recommended to use enhanced printhead recovery on that printhead (see
Enhanced printhead recovery on page 183). If the warranty status is See
warranty note, this indicates that the warranty conditions have been breached
(for example, expired or non-HP ink has been used). You can check the warranty
status in the printer information app. See the limited warranty document
provided with your printer for details of the warranty implications.
Printhead part number
The HP 841/874 HP PageWide XL printhead has the part number C1Q19A.
Replace printheads
Printheads rarely need to be replaced, but the front panel will tell you when
a printhead is failing or has reached the end of its life. Alternatively, a
test print may indicate a printhead problem before the printer detects it.
CAUTION: Avoid touching pins, leads, and circuitry when handling printheads,
because these elements are sensitive to electrostatic discharge. Such devices
are called ESD-sensitive devices. See Glossary on page 215. Electrostatic
discharges are one of the main hazards to electronics products. This type of
damage can reduce the life expectancy of the device.
http://www.hp.com/go/pagewidexl/change-printhead/
Replace a printhead
The following steps provide the complete procedure for this topic. 1. Ensure
that all ink cartridges are at least 25% full.
84 Chapter 3 Ink system
2. Start the printhead replacement from the front panel: tap Replace.
3. Locate the top-stacker cover, if you have one.
, then the Printhead tab, then
4. Open the top-stacker cover, if you have one.
5. Locate and pull the left handle to open the print-bar cover.
Replace a printhead 85
6. Open the internal cover. 7. Pull the blue handle to open the latch.
86 Chapter 3 Ink system
8. Pull the latch to place it on the cover. 9. Extract the printhead, using
the handle.
Replace a printhead 87
10. Slowly remove the protective caps from the new printhead in the order
shown below. 11. Insert the new printhead in the correct orientation, clipping
it into place. 12. Close the latch.
88 Chapter 3 Ink system
13. Close the blue handle. 14. Close the internal cover. 15. Close the print-
bar cover.
Replace a printhead 89
16. Close the top-stacker cover, if you have one.
17. Empty the top stacker, if you have one.
18. Tap Continue and wait about 32 minutes while the printer performs
automatic calibrations and checks.
19. Make sure that you comply with all applicable federal, state, and local
regulations when disposing of ink system consumables.
Printhead maintenance
The printer and the maintenance cartridge clean the printheads automatically.
Avoid removing printheads unnecessarily.
Printhead troubleshooting
The following steps provide the complete procedure for this topic. If you have
a problem with a printhead, try these suggestions. 1. Check that you have the
correct type of printhead (model number). 2. Check that you have removed the
orange protective caps from the printhead. 3. Check that the printhead is
correctly oriented: compare it with the others. 4. Check that you have closed
and latched the printhead cover. 5. If you still have problems when printing,
see Print quality on page 180. 90 Chapter 3 Ink system
Cleaning container
The cleaning container is a replaceable part that collects waste ink in liquid
form, with a capacity of about 5.5 liters.
The cleaning container is designed to keep the printer’s waste ink from
damaging the printer and dirtying its surroundings. In order to achieve these
objectives, you must ensure that it is correctly installed and maintained,
changing it when prompted by the front panel. TIP: You are recommended to wear
gloves when replacing the cleaning container. Always replace the cleaning
container with the printer switched on, otherwise the counters may not work
properly. IMPORTANT: After removing the cleaning container, close it with the
cap. If the printer continues operating while the container is incorrectly
installed or connected, HP will not be responsible for any resulting damage or
cleaning expenses. You can check the cleaning container status in the front
panel. Cleaning container status Ready Missing: The cleaning container is not
detected. Almost full: This is estimated by the printer. Full: The printer has
stopped printing. It will continue after the cleaning container has been
replaced.
Cleaning container part number
The HP 874/876 PageWide XL Cleaning Container has the part number 3WW73A.
Replace the cleaning container
The following steps provide the complete procedure for this topic. You should
replace the cleaning container when requested by the front panel.
Cleaning container 91
http://www.hp.com/go/pagewidexl/change-cleaning-container/
1. At the front panel, tap the ink icon Replace.
2. Locate the cleaning container.
, then the other-supplies icon , then Cleaning container >
3. Open the latch.
92 Chapter 3 Ink system
4. Extract the cleaning container: lift up the latch, lift the cleaning
container a little, then pull it out.
TIP: If you leave the printer without a cleaning container for long, some
drops of liquid may escape and stain the floor. Try to replace it rapidly. 5.
Close the cleaning container with the cap.
6. Remove the packaging from the new cleaning container. 7. Lift up the
latch, and insert the new cleaning container in place of the old one.
NOTE: If you insert a cleaning container that has been used in another
printer, the Almost full warning will be unreliable. 8. Close the latch.
Replace the cleaning container 93
9. The printer checks the installation. 10. Make sure that you comply with
all applicable federal, state, and local regulations when disposing
of ink system consumables.
Cleaning container troubleshooting
If the cleaning container is correctly installed but the printer does not
detect it, first try taking it out and putting it back again. If that fails,
take it out, rotate it 180 degrees, and put it back again. If that also fails,
contact your service representative.
Maintenance cartridge
The maintenance cartridge cleans and maintains the printheads, and stores
waste ink. The maintenance cartridge contains a roll of cloth, which is used
to clean the printheads. It has a total capacity of 500 wipes (cleaning
operations). A heavy user will need to replace it about every 2 months. The
printer will refuse to start a print job if it detects the end of the cleaning
roll. You should then replace the maintenance cartridge with a new one. TIP:
You are recommended to wear gloves when replacing the maintenance cartridge.
Maintenance cartridge status Ready Missing Almost finished Finished
Maintenance cartridge part number
The HP 841/874/876 maintenance cartridge has the part number 3WW99A.
Replace the maintenance cartridge
You should replace the maintenance cartridge when requested by the front
panel.
http://www.hp.com/go/pagewidexl/change-maintenance-cartridge/ IMPORTANT: Be
ready with the new maintenance cartridge before starting the replacement. Once
the cartridge is moved to the replacement position, you have 40 seconds to
change it. If you exceed
94 Chapter 3 Ink system
that limit, the maintenance cartridge is automatically moved back so that the
printheads do not become dry. If the front panel shows an error, close the
service door. 1. Remove the packaging from the new maintenance cartridge. 2.
Start the replacement from the front panel. 3. When prompted by the front
panel, open the maintenance cartridge door.
IMPORTANT: When removing a maintenance cartridge, remember that it contains
ink. Therefore, wear gloves and hold the cartridge by the handle. 4. To remove
the maintenance cartridge, grip the handle and slide it out.
Replace the maintenance cartridge 95
5. If you intend to insert a partially used replacement cartridge, make a
note of the percentage of cloth remaining, which is shown approximately on the
side of the cartridge. You will be asked for this figure later.
6. Insert the new maintenance cartridge into the slot.
IMPORTANT: Be careful to insert the maintenance cartridge correctly.
7. Push in the maintenance cartridge into place; do not use excessive force.
NOTE: The front panel will not show the new maintenance cartridge until the
door is closed.
8. Close the door. 9. Make sure that you comply with all applicable federal,
state, and local regulations when disposing
of ink system consumables. 96 Chapter 3 Ink system
NOTE: In order to start printing, the printer needs all the ink cartridges,
printheads, and maintenance cartridge to be installed, and the printer window
and maintenance cartridge door to be closed.
The front panel asks whether the cartridge is new or used. If used, you are
asked to enter the percentage of cloth remaining. This information is used by
the printer to estimate when the cartridge will need replacing.
Maintenance cartridge troubleshooting
If the printer does not detect the maintenance cartridge that you have
inserted, open the door and make sure the maintenance cartridge is correctly
inserted. If this does not solve the problem, contact your service
representative.
Safe mode
Under certain conditions, including printer operation outside of environmental
specifications, and when a used, refilled, or counterfeit ink cartridge has
been detected, the printer will operate in safe mode. HP is unable to warrant
the performance of the printing system when operated outside of environmental
specifications or when a used, refilled, or counterfeit ink cartridge is
installed. Safe mode is designed to protect the printer and the printheads
from damage due to unexpected conditions, and is in operation when the icon is
displayed on the printer’s front panel and by the Embedded Web Server and HP
DesignJet Utility. For optimal performance, use original HP ink cartridges. HP
printing systems, including original HP inks and printheads, are designed and
engineered together to provide uncompromising print quality, consistency,
performance, durability, and value–with every print.
NOTE: This printer is not designed to use continuous ink systems. To resume
printing, remove the continuous ink system and install genuine HP (or
compatible) cartridges. NOTE: This printer is designed for ink cartridges to
be used until they are empty. Refilling cartridges prior to depletion might
cause your printer to fail. If this happens, insert a new cartridge (either
genuine HP or compatible) to continue printing. NOTE: This printer uses
dynamic security, which may be updated periodically by firmware updates. The
printer is intended to be used solely with cartridges using an original HP
chip. Cartridges using a non-HP chip may not function or may cease to
function. More at: http://www.hp.com/learn/ds/.
Disposal instructions
HP provides many free and convenient ways to recycle your used original HP ink
supplies. Additionally, HP provides a free program for business customers to
return signage printed using selected eligible and recyclable HP large-format
papers. For more information about these HP programs, see the HP website:
http://www.hp.com/recycle/. See also the video:
http://www.hp.com/go/pagewidexl/recycle-ink/.
Maintenance cartridge troubleshooting 97
For your printer, the following items can be recycled through the HP Planet
Partners program: Ink cartridges HP PageWide XL printheads HP recyclable
large-format papers NOTE: Visit the HP website http://www.hp.com/recycle/ for
details of the HP Planet Partners program: features, availability, and how to
participate. The program may not be available in your area. Where this program
is not available, consult the Material Safety Data Sheet (MSDS) available at
the HP website http://www.hp.com/go/ecodata/ to determine the appropriate
method of disposal. NOTE: Recyclable HP papers can be recycled through
commonly available recycling programs, or according to region-specific
practices. Some HP papers are eligible for return through the HP Large Format
Media takeback program, which may or may not exist in your area. See the HP
website http://www.HPLFMedia.com/hp/ecosolutions/ for details.
98 Chapter 3 Ink system
4 Networking
The following sections provide details for this topic.
Introduction
The printer provides a single RJ-45 connector port for a network connection.
In order to meet Class B limits, the use of shielded I/O cables is required.
The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T
Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit
Ethernet compliant networks. When connected and powered on, the printer auto-
negotiates with your network to operate with a link speed of 10, 100, or 1000
Mbps, and to communicate using full- or half-duplex mode. However, you can
manually configure the link using the printer’s front panel, or through other
configuration tools once network communication is established. The printer can
support multiple network protocols simultaneously, including TCP/IPv4 and
TCP/IPv6. For security, it includes features to control IP traffic to and from
the printer and supports configuration of IP Security (IPsec) protocols.
Control network protocols
The printer can simultaneously support multiple network communication
protocols. This allows network computers that may be using different protocols
to communicate with the same printer. Each protocol may require some
configuration before the printer can communicate on the network. For some
protocols, required parameters are automatically sensed and user-specified
settings are not needed. However, for other protocols, there may be many
parameters to configure.
Enable or disable network protocols
If a network protocol is enabled, the printer may actively transmit on the
network even when there are no computers on the network that use the protocol.
To eliminate unnecessary network traffic, you can disable unused protocols.
Disabling unused protocols allows you to: Reduce network traffic by
eliminating broadcast messages from unused protocols Provide better control
over who prints to the printer by eliminating users from other networks who
might route print jobs to this printer Display protocol-specific error
conditions for enabled protocols only To disable unused protocols through the
device’s control panel menu, see Front-panel menu items on page 100. For other
tools, such as system command access to the embedded Telnet server, see the HP
Jetdirect Print Server Administrator’s Guide for your print server model.
Networking 99
Front-panel menu items
There are various networking options that can be changed from the front panel.
To access the printer network configuration settings, go to the front panel
and tap the connectivity icon , then the small gear icon , then Gigabit
Ethernet.
Table 4-1 Front-panel menu items
Menu item
Sub-menu item Sub-menu item Values and description
Information
Print Sec
–
Report
Yes: Prints a report. No (default): Does not print a report.
100 Chapter 4
Networking
Table 4-1 Front-panel menu items (continued)
Menu item
Sub-menu item Sub-menu item Values and description
TCP/IP
Host Name
–
An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address.
IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server.
Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server.
DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.
Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically.
Manual: Use the manual settings menu to configure TCP/IPv4 parameters.
DHCP Release This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists.
No (default): The current DHCP lease is saved.
Yes: The current DHCP lease and the leased IP address are released.
DHCP Renew This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists.
No (default): The print server does not request to renew the DHCP lease.
Yes: The print server requests to renew the current DHCP lease.
Manual Settings
(Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel:
IP Address: The unique IP address of the printer (n.n.n.n).
Subnet Mask: The subnet mask for the printer (n.n.n.n).
Default Gateway: The IP address (n.n.n.n) of the gateway or router used for communications with other networks.
Syslog Server: The IP address of the syslog server (n.n.n.n) used to receive and log syslog messages.
Idle Timeout: The time period, in seconds, after which an idle TCP print data connection is closed (default is 270 seconds, 0 disables the timeout).
Default IP
Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP).
Auto IP: A link-local IP address 169.254.x.x is set.
Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices.
Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.
NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.
Secondary DNS
Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS)
Server.
NOTE: This item appears only if Manual configuration is a higher priority than
DHCP in the Config Precedence table, configured through the embedded Web
server.
IPV6 Settings Enable
Use this item to enable or disable IPv6 operation on the print server.
Off: IPv6 is disabled. On (default): IPv6 is enabled.
Front-panel menu items 101
Address
Use this item to manually configure an IPv6 address.
Table 4-1 Front-panel menu items (continued)
Menu item
Sub-menu item Sub-menu item Values and description
Security
Print Sec Page –
Yes: Prints a page that contains the current IPsec security settings on the HP Jetdirect print server.
No (default): A security settings page is not printed.
Secure Web –
For configuration management, specify whether the embedded Web server will ac
References
- mycompany.com
- HP anti-counterfeit | HP® Official Site
- Understanding Alerts and Status Messages in the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- How to replace the cleaning container in the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- How to replace the maintenance cartridge in the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- How to change the printheads on the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- How to Connect to the Embedded Web Server for HP PageWide XL Printers - HP Large Format Knowledge Center
- Connecting the HP PageWide XL Printer Series to a network - HP Large Format Knowledge Center
- How to Download Media Profiles from the Front Panel on HP PageWide XL Printer Series - HP Large Format Knowledge Center
- How to use post-scan editing features on the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- How to load the 0.5 and 1 liter HP-Eco Carton ink cartridges in the HP PageWide XL Pro Printer Series - HP Large Format Knowledge Center
- How to load paper rolls in the PageWide XL Printer Series - HP Large Format Knowledge Center
- How to Manage the Job Queue on the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- Removing Paper Jams in the HP PageWide XL F60/70 Folder - HP Large Format Knowledge Center
- How to print from the HP print driver with the new look and feel - HP Large Format Knowledge Center
- How to recycle HP Eco-Carton ink cartridges in the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- Removing Paper Jams in the HP PageWide XL F40 Folder - HP Large Format Knowledge Center
- How to replace the Tab Reel for the HP Page Wide XL Pro Printer Series - HP Large Format Knowledge Center
- How to copy and scan on the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- How to scan multiple pages in the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- Scanning presets (quicksets) in the HP PageWide XL Printer Series - HP Large Format Knowledge Center
- hp.com/go/pagewidexlseries/support/
- hp.com/go/pagewidexlseries/support/drivers
- hp.com/go/pagewidexlseries/support/manuals/
- hp.com/go/pagewidexlseries/VA/
- hp.com/go/selfrepair/
- hp.com/go/smartstreampagewidexl/manuals/
- hp.com/go/webjetadmin
- HP Accessibility Solutions: Main page
- hp.com/learn/ds/
- Product Return and Recycling | HP® Official Site
- HP Large-Format Media | HP Large-Format Media
- support.hp.com/us-en/drivers/printers/
- PrintOS – Media Locator