AOC C24G2 24″ 1ms 165Hz VA Panel Frameless Gaming Monitor Instruction Manual

: June 5, 2024
: AOC

Table of Contents

Regulation
Service
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

AOC C24G2 24″ 1ms 165Hz VA Panel Frameless Gaming Monitor Instruction Manual

Regulation

FCC Notice

FCC Class B Radio Frequency Interference Statement WARNING: (FOR FCC CERTIFIED MODELS)

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

NOTICE:

The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this equipment. It is the responsibilities of the user to correct such interference. It is the responsibility of the user to correct such interference.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

this device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation.

WEEE Declaration

Disposal of Waste Equipment by Users in Private Household in the European Union.

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

This product complies with all implemented RoHS type regulations worldwide, including but not limited to, EU, Korea, Japan, US States (e.g. California), Ukraine, Serbia, Turkey, Vietnam and India.
We continue to monitor, influence and develop our processes to comply with upcoming proposed RoHS type regulations, including but not limited to, Brazil, Argentina, Canada.

E-Waste Declaration for India

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about E –waste, please visit http://www.aocindia.com/ewaste.php and to know where you can drop off your waste equipment for recycling in India please contact on below given contact details.

Helpline number: 080-6788-6788 / 080-3323-1313 (Monday to Saturday, 10 a.m. to 6 p.m.)
Centralized E-waste collection center
Address: TPV Technology India Private Limited,
59, Maheswari Nagar, 1st Main Road, Mahadevapura Post, Whitefield Road, Bangalore, Karnataka, PIN: 560048, Tel: 080-3023-1000
E-mail: serviceindia@aoc.com

This product complies with all implemented RoHS type regulations worldwide, including but not limited to, EU, Korea, Japan, US States (e.g. California),Ukraine, Serbia, Turkey, Vietnam and India.
We continue to monitor, influence and develop our processes to comply with upcoming proposed RoHS type regulations, including but not limited to, Brazil, Argentina, Canada.

Restriction on Hazardous Substances statement (India)

This product complies with the “E-Waste (Management) Rules, 2016” CHAPTER V, rule 16, sub-rule (1). Whereas New Electrical and Electronic Equipment and their components or consumables or parts or spares do not contain Lead, Mercury, Cadmium, Hexavalent Chromium, polybrominated biphenyls and polybrominated diphenyl ethers beyond a
maximum concentration value of 0.1% by weight in homogenous materials for lead, mercury, hexavalent chromium, polybrominated biphenyls and polybrominated diphenyl ethers and of 0.01% by weight in homogenous materials for cadmium except of exemptions set in Schedule 2 of the Rule.

ENERGY STAR®

ENERGY STAR is a program run by the U.S. Environmental Protection Agency (EPA) and U.S. Department of Energy (DOE) that promotes energy efficiency.
This product qualifies for ENERGY STAR in the “factory default” settings and this is the setting in which power savings will be achieved.
Changing the factory default picture settings or enabling other features will increase power consumption that could exceed the limits necessary to qualify for ENERGY STAR rating.
For more information on the ENERGY STAR program, refer to energystar.gov.
(FOR ENERGY STAR CERTIFIED MODELS)

EPEAT Declaration

(www.epeat.net)

The EPEAT (Electronic Product Environmental Assessment Tool) program evaluates computer desktops, laptops, and monitors based on environmental criteria developed through an extensive stakeholder consensus process supported by US EPA.EPEAT system helps purchasers in the public and private sectors evaluate, compare and select desktop computers, notebooks and monitors based on their environmental attributes. EPEAT also provides a clear and consistent set of performance criteria for the design of products, and provides an opportunity for manufacturers to secure market recognition for efforts to reduce the environmental impact of its products.

Taking back/Recycling Information for Customers

AOC establishes technically and economically viable objectives to optimize the environmental performance of the organization’s product, service and activities. From the planning, design and production stages, AOC emphasizes the important of making products that can easily be recycled. AOC primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors. which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company. Your display is manufactured with high quality materials and components which can be recycled and reused.
To learn more about our recycling program please visit:

Only for North and South American, excluding Brazil:
https://us.aoc.com/en/environmental-policy
For EU:
https://eu.aoc.com/en/environmental-policy
For Brazil:
http://www.aoc.com.br/institucional/sustentabilidade
(FOR EPEAT CERTIFIED MODELS)

Extending the lifetime of IT products is the most effective way to reduce their environmental impact. The product has no parts for upgradability, but has the replaceable and/or repairable components or assemblies as below for 5 years after the point of sale.

Components or Assemblies| Replaceable| Repairable| How to Replace or Repair
---|---|---|---
Connectivity cables| Yes| No| By hand without tool, but please contact your dealer or your local service center (refer to www.aoc.com) for confirming the cables specification when necessary.
Power cables| Yes| No
External power supply| Yes| Yes| For replacing, please follow above action. For repairing, please just contact your local service center (refer to www.aoc.com) for help when necessary to avoid any risk.
Display panel or display assembly| No| Yes| Please just contact your local service center (refer to www.aoc.com) for help when necessary to avoid any risk.
Internal power supply| No| Yes

Spare parts Service

Spare parts are available for use of the EPEAT registered products (refer to www.epeat.net) for minimum 5 years after the point of sale or 2 years after the end of production, whichever is longer.
Spare parts are available for use of non-EPEAT registered models for minimum 3 years or 1 year after the end of product, whichever is longer.
For spare parts service please contact your local service center (refer to www.aoc.com) for help when necessary.

TCO DOCUMENT

A third-party certification according to ISO 14024

Say hello to a more sustainable product

IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations are common in the factories. Harmful substances are used both in products and their manufacture. Products can often have a short lifespan because of poor ergonomics, low quality and when they are not able to be repaired or upgraded.

This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for IT products. Thank you for making a responsible product choice, that help drive progress towards a more sustainable future!

Criteria in TCO Certified have a life-cycle perspective and balance environmental and social responsibility. Conformity is verified by independent and approved verifiers that specialize in IT products, social responsibility or other sustainability issues. Verification is done both before and after the certificate is issued, covering the entire validity period. The process also includes ensuring that corrective actions are implemented in all cases of factory non-conformities. And last but not least, to make sure that the certification and independent verification is accurate, both TCO Certified and the verifiers are reviewed regularly.

Want to know more?

Read information about TCO Certified, full criteria documents, news and updates at tcocertified.com. On the website you’ll also find our Product Finder, which presents a complete, searchable listing of certified products.

(FOR TCO CERTIFIED MODELS)

Service

Warranty Statement for Europe

**LIMITED THREE-YEAR WARRANTY***

For AOC LCD Monitors sold within Europe, AOC International (Europe) B.V. warrants this product to be free from defects in material and workmanship for a period of Three (3) years after the original date of consumer purchase. During this period, AOC International (Europe) B.V. will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. In the absent of the proof of purchase, the warranty will start 3 months after the date of manufacturing indicated on the product.

If the product appears to be defective, please contact your local dealer or refer to the service and support section on www.aoc-europe.com for the warranty instructions in your country. The freight cost for the warranty is pre-paid by AOC for the delivery and return. Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Certified or Authorized Service Center under the following condition:

Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to protects your monitor well enough during transport).
Put the RMA number on the address label
Put the RMA number on the shipping carton

AOC International (Europe) B.V. will pay the return shipping charges within one of the countries specified within this warranty statement. AOC International (Europe) B.V. is not responsible for any costs associated with the transportation of product across international borders. This includes the international border within the European Union. If the LCD Monitor is not available for collection when the currier attends, you will be charged a collection fee.

This limited warranty does not cover any losses or damages that occur as a result of:

Damages during transport due to improper packaging
Improper installation or maintenance other then in accordance with AOC’s user manual
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an AOC Certified or Authorized Service Center
Improper environments like humidity, water damage and dusts
Damaged by violence, earthquake and terrorist attacks
Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other irregularities

This limited warranty does not cover any of the product firmware or hardware that you or any third party have modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.

All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.

If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified or Authorized Service Center will provide you with an estimate of service costs before receiving your authorization to perform service.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE MEMBER COUNTRIES OF THE EUROPEAN UNION.

Information in this document is subject to change without notice. For more information, please visit: http://www.aoceurope.com

Warranty Statement for Middle East and Africa (MEA)

And

The Commonwealth of Independent States (CIS)

**LIMITED ONE to THREE YEARS WARRANTY***

For AOC LCD Monitors sold within the Middle East and Africa (MEA) and the Commonwealth of Independent States (CIS), AOC International (Europe) B.V. warrants this product to be free from defects in material and workmanship for a period of One (1) to Three (3) years from the manufacture date depending on sale country. During this period, AOC International (Europe) B.V. offers a Carry-In (return to Service Center)Warranty Support at an AOC’s Authorized Service Center or Dealer and at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. As a Standard Policy, the warranty will be calculated from the manufacture date identified from the product ID serial number, but the total warranty will be Fifteen (15) months to Thirty Nine (39) months from MFD (manufacture date) depending on sale country. Warranty will be considered for exceptional cases that are out of warranty as per the product ID serial number and for such exceptional cases; Original Invoice/Proof Of Purchase Receipt is mandatory.

If the product appears to be defective, please contact your AOC authorized dealer or refer to the service and support section on AOC’s website for the warranty instructions in your country

Egypt: http://aocmonitorap.com/egypt_eng
CIS Central Asia: http://aocmonitorap.com/ciscentral
Middle East: http://aocmonitorap.com/middleeast
South Africa: http://aocmonitorap.com/southafrica
Saudi Arabia: http://aocmonitorap.com/saudiarabia

Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Authorized Service Center or Dealer under the following condition:

Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to protects your monitor well enough during transport).
Put the RMA number on the address label
Put the RMA number on the shipping carton

This limited warranty does not cover any losses or damages that occur as a result of:

Damages during transport due to improper packaging
Improper installation or maintenance other then in accordance with AOC’s user manual
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an AOC Certified or Authorized Service Center
Improper environments like humidity, water damage and dusts
Damaged by violence, earthquakes and terrorist attacks
Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other irregularities.

This limited warranty does not cover any of the product firmware or hardware that you or any third party have modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.

All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.

If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified, Authorized Service Center or dealer will provide you with an estimate of service costs before receiving your authorization to perform service.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF ONE (1) to THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE MEMBER COUNTRIES OF THE EUROPEAN UNION.

Information in this document is subject to change without notice. For more information, please visit: http://www.aocmonitorap.com

AOC International (Europe) B.V.

Prins Bernhardplein 200 / 6th floor, Amsterdam, The Netherlands

Tel: +31 (0)20 504 6962 • Fax: +31 (0)20 5046933

AOC PIXEL POLICY
ISO 9241-307 CLASS 1

July 25th, 2013

AOC strives to deliver the highest quality products. We use some of the industry’s most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but AOC guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This Pixel Policy explains the different types of pixel defects and defines acceptable defect levels for each type.
In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT monitor panel must exceed these acceptable levels.

Pixels and Sub Pixel Definition

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. When all sub pixels of pixel are lit, the three colored sub pixel together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel.

Types of Pixel Defects

Bright Dot Defects: the monitor displays a dark pattern, sub pixels or pixels are always lit or “on”
Black Dot Defects: the monitor displays a light pattern, sub pixels or pixels are always dark or “off”.

ISO 9241-307 Pixel Defect Class| Defect Type 1 Bright Pixel| Defect Type 2 Black Pixel| Defect Type 3 Bright Sub pixel| Defect Type 4 Black Sub pixel
---|---|---|---|---
Classe 1| 1| 1| 2
1
0| 1
3
5

AOC International (Europe) B.V.

Warranty Statement for North & South America (excluding Brazil)

WARRANTY STATEMENT
For AOC Color Monitors
Including those Sold within North America as Specified

Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of three (3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer purchase.
During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. The parts or product that are replaced become the property of EPI.

In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center closest to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI Authorized Service Center. If you cannot deliver the product in person:

Pack it in its original shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges

EPI is not responsible for damage to inbound product that was not properly packaged. EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is not responsible for any costs associated with the transportation of product across international borders. This includes the international borders of the countries within this warranty statements.

In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free number 888-662-9888. Or you can request an RMA Number online at www.aoc.com/na-warranty

This limited warranty does not cover any losses or damages that occur as a result of:

Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities.

This three-year limited warranty does not cover any of the product’s firmware or hardware that you or any third party have modified or altered; you bear the sole responsibility and liability for any such modification or alteration.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

In the United States of America, this limited warranty is only valid for Products purchased in the Continental United States, Alaska, and Hawaii.

Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.

Information in this document is subject to change without notice.
For more details, please visit:

EASE PROGRAME

Logo
Only for AOC branded monitors sold within the continental United States.

All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at any time during the first three months, AOC will provide a replacement monitor within 72 hours after you are approved for our program. If your monitor qualifies for the EASE program, AOC will pay for freight both ways.

Step 1: Phone our TECH Department at 888.662.9888
Step 2: Fill out and return EASE registration forms by mail or fax.
Step 3: We will issue a Return Authorization Number upon verification into the program.
Step 4: A monitor will be advance shipped to your location.
Step 5: We will issue a UPS Call Tag to pick up the defective unit.
Step 6: Please review the following chart to see your EASE program qualifications.

WARRANTY PERIOD	COVERAGE AT NO CHARGE	CUSTOMER CHARGES
Within the first three months of purchase: Covered by EASE	– New AOC monitor
– Call tag dispatched and return freightcharges via UPS	– None*
Between 4 months – 1 Year	– All Parts & Labor Including CRT Tube & LCD Panel

– UPS Return Freight to AOC
Between 1 Year – 3 Years: Covered by standard limited warranty| – Parts & Labor (excluding CRT Tube & LCD Panel)| – UPS Return Freight to AOC

AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your location, prior to the defective unit arriving at AOC’s service center. If you do not wish to supply a credit card, AOC will only ship the new monitor, once the defective unit arrives at the AOC service center.

http://www.aocmonitor.com/

Warranty Statement for Brazil

AOC LCD MONITOR WARRANTY CERTIFICATE
(valid only in Brazilian territory)

This product (AOC LCD MONITOR) is warranted by ENVISION INDUSTRY OF ELECTRONIC PRODUCTS LTDA.
manufacturer, hereinafter simply referred to as ENVISION, as follows:

GENERAL WARRANTY CONDITIONS

ENVISION warrants the product, the serial number of which appears on this certificate, against any defect in material or process. provided that, at the discretion of its authorized technicians, a defect is found under normal use.
Replacement of defective parts and performance of the services resulting from this Warranty will only be carried out at the locations Brazilian territory where ENVISION maintains an “Authorized Service Center”, owned by itself or a third party expressly indicated, where the product should be delivered for repair.
Transportation, freight and insurance costs of the product to the Authorized Service Center and return will be borne by of the customer.
This Warranty is valid only if this certificate is duly completed and without erasure, accompanied by original copy of the Purchase Invoice.

WARRANTY TERM

The term of this Warranty is of 3 (three) months (legal guarantee), and a further 33 (thirty three) months (additional warranty), totaling 3 (three) years of Warranty from the date of issuance of the Invoice. Purchase (made by the reseller below) from the first Purchaser / Consumer / Customer. Transfer of the product to a third party within the period provided above does not exclude the validity of this Warranty.

This limited warranty does not cover any losses or damages that occur as a result of:

Expiration of the period of validity provided for in item 2;
Connection of the appliance to a power line outside the specified standards or subject to excessive voltage variations;
Misuse and in disagreement with the Instruction Manual;
Damage caused by natural agents (flood, salt spray, electric discharge, among others) or excessive exposure to heat;
Use of the product in environments subject to corrosive gases, excessive humidity or places with high / low temperatures, dust, acidity, etc .;
Damage caused by accidents;
Damage resulting from transportation by the customer or improper packaging used by the customer;
Display of signs of having been opened, adjusted, repaired or modified by unauthorized persons. authorized by ENVISION;
Defects and damage caused by use of software and / or hardware not compatible with MONITOR specifications LCD AOC;
Products which have had the serial number and / or seal removed, tampered with or made illegible;
Display of erasures or modifications to this certificate.

LIMITATIONS OF LIABILITY

ENVISION, its distributors, resellers, and / or Authorized Service Centers will not offer or are authorized to make any warranty other than as expressly provided in this Warranty Certificate of any to the product specified above.
ENVISION may, at its discretion, during the warranty period, repair the product with a Authorized Service or choose to exchange the product for the same or similar model, new or new, in perfect conditions of use and maintenance.
In case of exchange of the product through an Authorized Service Center, the original deadline Warranty validity will remain unchanged from the initial date of issuance of the Purchase Invoice, as described in item 2 above.