boAt Airdopes 171 True Wireless Earbuds User Manual

Airdopes 171 True Wireless Earbuds

User Manual

The True Wireless Earbuds (TWS) Airdopes 171 come equipped with 6mm drivers for immersive sound, 380mAh carry cum charging case and offers a playtime of up to 10 hours and a battery capacity of 43mAh for each earbud. Now you can indulge in a blissful audio experience for up to 3 hours in a go. It has the IPX4-rated shield to offer resistance against water and dust scares. Its latest Bluetooth v5.0 offers seamless instant connectivity.

Specifications

Buttons and Indicators

Troubleshooting FAQs

Charging

How can I charge the case?

Step1: To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter or a power bank.
Step2: Red LED lights indicate that the charging case is being charged. Once the charging case gets fully charged, the LED turn into white.

Note: The LED lights located on the charging case indicate the battery status of the case.

How to charge the earbuds?

1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.
2.  A solid Red LED will indicate that the earbuds are being charged. Once fully charged, the LED indicator turns in to Green for 1 minute.
3. Once the earbuds are fully charged, the charging case automatically switches off to save power.​

Note: Before using the earbuds for the first time, it is recommended to fully charge the earbuds. Also, please keep the lid of the charging case closed. While charging and use a 5V/2A adaptor.

What to do if the charging case is not charging?

1. Check if the stickers on the charging points of the ear pods are removed or not. If not then it is to be removed and the ear pods will start charging once put inside the charging case.
2. Check if the charging cable connected to the case is not broken, use other charging cable and also ensure that the charger being used is not of 9V or 12V as that will damage the case. The LED lights located on the charging case indicate the battery status of the case.

What to do if the earbuds are not charging?

1. Ensure that the earphone case is charged for charging the earbuds.
2. Check to see if the earbuds have been put inside the case in the right orientation, and a white light on the earbuds will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.
3. Clean the magnetic connector pins on the case and connector place on the earbuds with a clean cloth with mild alcohol and check the charging of the earbuds again
4. After cleaning, put the left earbud into the case in desired orientation and close the lid.
5. After cleaning, put the right earbud into the case in desired orientation and close the lid.
6. Once both the earbuds are charged, the LED on the case will go off.

What to do if the earbuds are not charging while inside the charging case even when the case is charged?

1. Check if the charging pins of the case are clear and there is no obstruction.
2. Check if the charging pin of the earbuds are clear and there is no obstruction.
3. Check if the orientation of the earbuds inside the case is correct and they have been properly inserted inside the case.
4. Check if the pogo pins are clean. You may do so by gently cleaning it cotton swabs with alcohol.

Device Controls

How to Power ON/OFF Airdopes 171?

1. Power ON:

Step 1: To switch the earbuds on (Smart Power On) simply open the lid of the charging case. OR
Long touch the CTC on both earbuds for 3 seconds to manually power on the earbuds.
Step 2: Both the earbuds will automatically pair with each other. The earbuds will enter into the Connection Mode indicated by 3 flashes of Green LED.

2. Power OFF:
Smart Power Off:
Step1: After usage, remove both the earbuds from your ears.
Step2: Place the earbuds back into the charging case in correct orientation.
Step3: The earbuds will automatically switch off (and enter into charging mode).

Manual Power Off:​
Step1: Long touch the CTC on both earbud for 8 seconds to manually power off the earbuds.
Step2: Once the earbuds get turned off, place them back inside the case and close the lid.

How to factory reset my earbud?

Step 1: Power off the earbuds, long press both the MFBs for up to 10 seconds or until LED blink red and green thrice.
Step 2: Keep the earbuds back inside the case in correct orientation and close the lid.
Step 3: Congratulations! Your Airdopes 171 has been Reset and ready to establish connection again.​

​Below are the cases where factory reset may be helpful

• One earbud is not working
• Earbuds are not getting connected or scanned
• Earbuds gets disconnected during a phone call
• If there are exceptions in usage

How can I activate Voice Assistant?
Long press the MFB for 2 seconds to activate the voice assistant

How to Answer/Hang Up Call?
Single press the MFB on either earbud to answer an incoming call and once again to hang up an ongoing call​

How to Reject a call?
Long press the MFB for 2 seconds to reject incoming calls.

How to Play/Pause Music?
Single tap on either earbud’s MFB to play or pause music.

How to change music tracks?

1. When playing music, double press the right earbud’s MFB in order to skip to the next song on the playlist.
2. When playing music, double press the left earbud’s MFB in order to return to the previous song on the playlist.

Note: Volume cannot be controlled via earbuds and can only be adjusted via phone/media device.

How can I use a single earbud at a time?

Step 1: Please note that both the earbuds can be used in mono mode. Use either of the two options; Smart Power On or Manual Power On for switching on the desired earbud.
Step 2: The selected earbud will automatically enter the connection mode indicated by alternating Green LED flashes.
Step 3: Turn on Bluetooth on your phone/media device and search for ‘Airdopes 171′ to connect.​

​Note: To switch to Stereo mode, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage.You cannot skip tracks or return to the previous tracks in Mono mode.

Poor Sound Quality​

What to do if the sound is distorted/low volume/low bass/low quality?
1. Check if connected device does not have any equalizer settings applied.
2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.
3. Check if the distortion or quality lowers at all volumes or only at high volumes.
4. Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.
5. Check if the problem occurs at all levels of charging or only at low charging levels.
6. Check if the earbuds do not have water droplets, in case they do, use the blow dryer to dry out any water from a distance.
7. Check if the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

What to do if the sound output is muffled?
1. Check if connected device does not have any equalizer settings applied.
2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.
3. Check if the distortion or quality lowers at all volumes or only at high volumes.
4. Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.
5. Check if the problem occurs at all levels of charging or only at low charging levels.
6. Check if the earbuds do not have water droplets, in case they do, use the blow dryer to dry out any water from a distance.
7. Check if the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

Bluetooth Connectivity

What to do if the device is not connecting via Bluetooth?
1. Check if the device is in pairing mode and indicating that by alternating green and red LED flashes on either earbud.
2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.
3. Check if the device being connected to supports Bluetooth connections or not.
4. Check if it is a passcode issue and if so enter 0000 / 1234.
5. Check if the device being connected to does have any software issues or not – Check to forget the device on Bluetooth, update the mobile software, if it still does not work try factory resetting the device.

What to do if the device is not entering the stereo mode / is stuck in mono?
1. Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode, indicated by light blue LED flashes.

What to do if the device occasionally disconnects/ the right earbud keeps disconnecting?
1. Check if restarting the device resolves the issue.
2. Check if the same problem happens for different devices and media players.
3. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.
4. Try factory-resetting the device.

Why is one side of my earbud not working?
​Simply the earbuds back in to the case and take them out or perform the factory reset.​

Dysfunctional Voice Assistant

What to do if the voice assistant does not wake up?
Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.
Please follow the steps carefully, long touch the CTC for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

Product Functionality

What to do if the device does not turn ON?

1. Check to see if the device has been properly charged first or not. A blue light on the earbuds will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.
2. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom are glowing to indicate the charge level.
3. Check by switching the earbuds on manually, press and hold the capacitive touch control for 2 seconds until the LED begins to flash in blue.
4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.
5. Check if the charging pins of the case and earbuds have some dirt accumulation or corrosion and clean them with alcohol swab and then put them back in the case for charge and the earbuds should start charging.

What to do if the in-built controls (CTC) of the device are not working?

1. Check if the controls do not work while connected to another device
2. Check if the media player being used supports such controls and if the controls do not function on call or other media players
3. Check if the controls have been physically damaged or exposed to any hazards.
4. Check if the control area has some sweat and oil as that might interfere with the capacitive touch control and clean the control area to remove any oil or sweat and the touch control should start working.

Microphone Functionality

What to do if the voice is muffled during calls/ the microphone has muffled input?

1. Check if restarting the device resolves the issue.
2. Check if dust or ear wax as accumulated near or inside the microphone port, there is no blockage on the microphone.
3. Check if sweat or water has gone inside the microphone.
4. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

What to do if a problem related to any functionality occurs in Airdopes 171?
1. Check if restarting the device resolves the issue.
2. Place the earbud’s in the charging case and then try using them again.
3. Try factory-resetting the device.

General FAQs

Product Functionality

Does the Airdopes 171 support aptX codec by Qualcomm?
No. Airdopes 171 does not support aptX codec by Qualcomm.

Can the volume of the earbuds be controlled through integrated controls?
No. The volume cannot be controlled via earbuds and can only be adjusted via phone/media device.

What is Crystal Mode?
Airdopes 171 offers Crystal Mode for listening to the ambient sound near the user. User can hear the ambient sound clearly even if he/she is listening to the music via the earbuds. In this mode, the microphones of the earbuds get activated to hear outside environment sound more clearly to be aware of the outside environment.

​How long does Airdopes 171 last on a single charge?
Airdopes 171 wireless earbuds offer battery backup of up to 3 hours on a single charge. They also give a total playback time of 10 hours along with the charging case.

​What is the battery capacity of Airdopes 171 and how long does it take to charge?
The battery capacity of Airdopes 171 is 43mAh for each earbud and the charging case has a battery capacity of 380mAh. The earbuds take around 1.5H to fully charge.

​Does it support fast charging?
No, Airdopes 171 supports only standard charging.

​Can I use any adapter to charge my device?
Yes, you can use any adapter to charge your Airdopes 171 Charging case.

Water/Dust Protection

Are my Airdopes 171 waterproof and sweat resistant?
Yes, Airdopes 171 are IPX4 Sweat and Water resistant.

​Can I submerge my Airdopes 171 in water or swim with it?
No. It is not recommended to submerge the ​Airdopes 171 in water or to swim with it.

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