kleenmaid LWT1210 12kg Top Load Washing Machine Instruction Manual

laundry collection
Instructions for use and warranty detail
Top Load Washing Machine
Model No.: LWT121

To register your warranty or make a warranty claim, scan this QR code

http://www.kleenmaidwarranty.com.au/

Dear Customer,
Thank you and congratulations for choosing Kleen, the maid.
Your new appliance has been designed and meticulously tested to ensure that it meets all your culinary requirements, and has been carefully manufactured using top-quality materials to give you years of reliable performance.
For best results, carefully read the instructions on how your new appliance is to be installed. Correct installation will avoid delays and unnecessary service call costs.
Once installation is complete, please read this instruction manual carefully and get to know the controls and the features of your new Kleenmaid appliance. These simple instructions will enable you to achieve excellent results from the very first time you use it.
Again, congratulations and thank you for choosing The Best You Can Own.
KLEEN MAID

Please read this user manual before using the washing machine and retain the manual for further consultation. The latest version of this manual is available on our website. (See back cover for details.

SAFETY INSTRUCTIONS

• General safety instructions For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of life.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.
• The new hose sets supplied with the appliance are to be used and old hose-sets should not be reused.
• The openings must not be obstructed by a carpet.
• This appliance is intended to be used in household and similar applications such as:
  • staff kitchen areas in shops, offices, and other working environments;
  • farmhouses;
  • by clients in hotels, motels, and other residential type environments;
  • bed and breakfast type environments;
  • areas for communal use in blocks of flats or in launderettes.
    Explanation of the symbols

Warning! This combination of symbol and signal word indicates a potentially dangerous situation which may result in death or serious injuries unless it is avoided.

Caution! This combination of symbol and single word indicates a potentially dangerous situation which may result in slight or minor injuries or damage to property or the environment.
Note! This combination of symbol and signal word indicates a potentially dangerous situation which may result in slight or minor injuries

Warning

Electrical Safety Precautions

• This appliance is for indoor use only.
• Do not install the washing machine in a humid place.
• Hands should not be inserted into the tub whilst it is spinning.
• If the tub does not stop spinning within 15 seconds of opening the lid during a spin cycle please stop using the machine and have it repaired.
• Before any maintenance is performed upon this washing machine, unplug the appliance from the mains electricity supply.
• Always unplug the machine and turn off the water supply after use. See the max/ min. inlet water pressure in the Technical Specifications table on page 21.
• To ensure your safety, the power plug must be inserted into an earthed three-pole socket. Check carefully and make sure that your socket is properly and reliably earthed.
• The water and electrical devices must be connected by a qualified technician in accordance with the manufacturer’s instructions and local safety regulations.

Child Safety Precautions

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.
• Check the machine before every operation to ensure animals or children have not climbed inside the tub.
• Young children should be supervised to ensure that they do not play with the appliance.
• The machine may become very hot during operation. Keep children and pets far away from the machine whilst in operation.
• Avoid using this appliance in very wet moms as well as in rooms with explosive or caustic gas.
• Remove all packaging before using the appliance, otherwise, serious damage may result
• The washing machine has double inlet valves and should be correctly connected to the hot water and cold water supply.
• The plug must be accessible after installation.

Avoiding the risk of explosion

• Do not wash or dry articles that have been cleaned in, washed in, soaked in, or dabbed with combustible or explosive substances (such as wax, oil, paint, gasoline, degreasers, dry-cleaning solvents, kerosene, etc.) This may result in fire or explosion.
• Thoroughly rinse such items of washing by hand

Caution!

Installation Safety Precautions

• This washing machine is for indoor use only.
• It isn’t intended to be built-in.
• The openings must not be obstructed by a carpet.
• Washing machines shall not be installed in bathrooms or very wet rooms or in rooms with explosive or caustic gases.
• Remove all packaging before using the appliance, otherwise serious damage may result. Retain a solid grey plastic base from the packaging and attach it to the base of the appliance prior to installation.
• The washing machine has double inlet valves and should be correctly connected to the hot and cold water supply.
• The plug must be accessible after installation.

To avoid damaging the appliance

• Your product is only for home use and is only designed for textiles suitable for machine washing.
• This machine is not intended for washing carpets
• Do not climb up and sit on the top cover of the machine.
• Do not lean against the machine lid.
• Please do not close the lid with excessive force.

Cautions when handling this appliance:

1. Transport bolts shall be reinstalled to the machine by a qualified person.
2. The accumulated water shall be drained out of the machine.
3. Handle the machine carefully. Never hold any protruding part on the machine while lifting. The machine lid can not be used as the handle during conveyance.
4. This appliance is heavy. Transport with care.

Operating the appliance

• Before washing a load of clothes for the first time the product shall be operated whilst empty for one whole cycle.
• Flammable and explosive or toxic solvents are forbidden. Gasoline and alcohol etc. shall not be used as detergents. Only select low foaming or non-foaming detergents suitable for top loading washing machines.
• Make sure that all pockets are emptied. Sharp and rigid items such as coins, brooches, nails, screws or stones, etc. may cause serious damage to this machine.
• Please check whether the water inside the tub has been drained before opening its lid.
• Be careful of bums to the skin when the product drains hot washing water.
• Never refill the water by hand during washing

INSTALLATION

Product Description

Note!
The product description diagram is for reference only. Please refer to your appliance to note the name and position of each part

Accessories

Note!
Before making preparations for or commencing installation, the installer should refer to the current online version of the User Manual, which is available on the Kleenmaid  website (see back cover for details)

Packing the washing machine

Unpacking the washing machine

Warning!

• Packaging material (e.g. Film, Styrofoam) can be dangerous for children.
• There 1s a risk of suffocation. Keep all packaging well away from children.

1. Remove the cardboard box and styrofoam packing.
2. Lift the washing machine and remove and retain the base packing .
3. Remove the tape securing the power supply cord and drain hose.
4. Remove the inlet hose from the drum.

NOTE: Retain the solid grey plastic base from the packaging (stored at the top of the carton). After the foam stabilisers are removed from the base of the machine attach the plastic protective base to the bottom of the appliance, using a slide in action and one screw. Retain the foam stabilisers if it 1s expected that the washing machine may be transported at a future time.

Installation area

Warning!

• Stability 1s important to prevent the product from moving around.
• Make sure that the power cord does not get trapped under the appliance.

Before installing the machine, ensure the selected location has:

1. A rigid, dry, and level surface
2. Avoids direct sunlight
3. Adequate ventilation
4. Room temperature above 0 C
5. Keep far away from heat sources such as coal or gas.

*The measurement from front of machine to the wall allowing for hoses is 684mm
** The height of the top lid open 1445mm

Installation of drain hose

1. Connect the end of the supplied drain hose to the drain outlet on the lower back of the washing machine.
2. Fix and tighten it firmly with the supplied hose clamp. See figure on right.

Positioning of drain hose
See the diagrams below for minimum and maximum heights for positioning the drain hose.
Ensure the drain hose 1s not kinked, crushed or stretched.

Warning!
Do not kink, crush or stretch the drain hose.
Position the drain hose properly, or damage may result from water leakage.
During the initial empty cycle (see p11) check for water leakage from the drain outlet/drain hose and tighten the hose clamp if necessary.

Levelling the washing machine

Warning!

• The lock nuts on all the feet must be screwed firmly against the housing.

NOTE: The leveling of the washing machine’s cabinet is essential to the proper operation and longevity of the washing machine. Leveling adjustment 1s done via the front feet on the machine.

1. The lock nuts should be loosened so the feet can be adjusted.
2. While the machine 1s empty, adjust the two front feet so that front grey inner edge of the wash drum 1s vertically in line with the white front edge of the machine’s cabinet. See images below.
3. Once correct alignment 1s achieved, press down on all 4 corners of the machine to ensure that no rocking motion 1s possible, then lock the feet 1n position by tightening the lock nuts up against the machine. See diagram at neght.

Connection of inlet hose, tap and washing machine
Connection between screw tap and inlet hose.

Screw inlet hose onto a tap with threads and tighten firmly. Check for water leakage after connection.

Warning!
To prevent leakage or water damage, follow the instructions in this section.
Do not kink, crush, modify or cut the water inlet hose.

| WARNING: IT MUST BE ENSURED THAT THIS APPLIANCE IS
CONNECTED ONLY TOA 2380vac +10%/-6% 50HZ MAINS POWER
SUPPLY WHICH CONTINUOUSLY COMPLIES WITH THE RELEVANT AUSTRALIAN STANDARD. FAILURE TO DO SO MAY SERIOUSLY DAMAGE THE APPLIANCE AND ANY SUCH DAMAGE IS NOT COVERED BY THE MANUFACTURER’S WARRANTY.|
---|---|---

OPERATION

Preparation before washing

**** Caution!
Before washing please ensure the machine 1s installed correctly. Before washing a load of clothes for the first time, operate the empty washing machine for one whole cycle. Check for water leakage from the drain outlet/drain hose and tighten the hose clamp 1f necessary.

Washing

Note!

• If the default 1s selected, steps 2, 3 and 4 can be skipped.

• See Using Detergent and Washing Powder on page 13.

After washing
A buzzer will sound after the washing cycle 1s finished and the machine will power down automatically. The laundry may then be unloaded. It 1s normal for small mounts of water to remain 1n the detergent dispenser at the end of a washing cycle. This does not harm or affect the functioning of the machine. It 1s recommended that the lid of the machine be left open after use to assist in evaporation of any residual water and to avoid mould forming on seals, however any water remaining 1n the dispenser will not harm the machine. When you have finished using your washer:

• Turn off the taps to prevent the chance of flooding should a hose burst.
• Turn off the power at the wall.

Preparing the machine and clothes

• The working condition of the washer should be(0-40) C. If used under OC the inlet valve and draining system may be damaged. If the machine 1s placed under conditions of 0’C or less, then it should be transferred to normal ambient temperature to ensure the water supply hose and drain hose are not frozen before use.
• Please check the clothing care labels and the directions for detergent use before washing.
  Use non-foaming or low-foaming detergent suitable for top load washing machines.

Place small items into a protective washing bag| Turn fabric which pills or has long pile inside out| Separate clothes with different textures, types and colours eg
separate whites from colours; separate permanent press clothing; and don’t wash together clothes of substantially different size, weight or texture, such as sheets, shirts and
jeans, in the same load.
---|---|---

Loading the washing machine

1. Prepare and sort the clothes as indicated above.
2. Do not tip or pile all the clothes or linens in the center of the washing machine. Add articles loosely and evenly distribute the clothes around the perimeter of the tub so they don’t cover the impeller. This will help balance the load, allow the clothes to move around evenly and give you the best cleaning results.
3. The washing machine should not be overloaded. If you need to push down on the load to add more items, divide the items into one or more additional loads
   Tangled or twisted clothes may result when wash loads are improperly sorted or loaded. To help prevent clothing from knotting and twisting:
   • Avoid mixing heavy items with light items.
   • Avoid putting too many or too few items in the washer.
   • Add items loosely around the edge of the drum. Don’t cover the impeller with clothing.
   • Make sure you set the proper water level for the size load you are doing. The maximum load capacity depends on the type of laundry, the degree of soiling and the washing program desired.
   • Ensure your wash water is not too hot for the fabric.

Warning!

• Washing only a single item may cause the machine to become unbalanced during the cycle. It 1s recommended that a few other items be included 1n the load so the machine functions smoothly.
• Don’t use the machine to wash clothes spotted or saturated with kerosene, petrol, alcohol or other flammable materials. These materials and pre-treatment sprays or liquids can also cause damage to the control panel, paintwork and components of your washer.

Using Detergent, Washing Powder & Additives

• Liquid detergent should be placed into the blue insert marked Detergent. Dilute washing powder or powdered additives with a little warm water before adding to the detergent dispenser to prevent the inlet of the dispenser becoming blocked and overflowing while the machine 1s filling with water. If you choose to use undiluted washing powder please remove the blue insert and add the powder directly to the section marked Powder. Clean the dispenser drawer regularly. See Cleaning the dispenser drawer p18.
• Please choose a low foaming or non-foaming detergent suitable for top load machines, and for the selected washing temperature, to optimize washing performance with less water and energy consumption. If you normally wash with cold water, it’s recommended that a ‘Warm’ or ‘Hot’ wash be used at regular intervals.
• If used, add bleach to the bleach dispenser prior to starting the wash cycle. Use a small amount of bleach and dilute with twice the volume of water. Rinse clothes well to avoid skin irritation.
• Do not pour bleach onto clothes. Read and carefully follow the directions and warnings regarding the use of bleach on the product. It 1s recommended that bleach only be used for washing white fabrics. Do not mix bleach and detergent. DO NOT use your washer to soak items in bleach or sanitiser, The chemicals in these products are corrosive and may damage your washer. Clean the dispenser drawer regularly. See Cleaning the dispenser drawer p18.
• If using softener add it to the softener dispenser before washing. Read the manufacturer’s instructions on the package carefully, follow the dosage values and use sparingly. Use only softeners manufactured specifically for top loader washing machines. When filling the dispenser, do not splash or overfill. Avoid spilling undiluted softener onto the clothes in the wash tub as it may damage them. If the softener has lost its “fluidity”, dilute it with water before pouring it into the softener dispenser. Waxy build-up can occur within a washer when the fabric softener comes into contact with detergent. Cold water washing increases the chance of a build-up occurring so a ‘Warm’ or ‘Hot’ wash at regular intervals is recommended. Clean the dispenser drawer regularly. See Cleaning the dispenser drawer p18.

Control Panel

Note!
This diagram 1s for reference only, please refer to your appliance control panel.

1. on/off
   Product 1s switched on or off.

2. Start/Pause
   Press the button to start or pause the washing cycle.

3. Program
   Rotate to select program.

4. Rinse &Spin
   Press the Rinse button & the Spin button respectively to select and store a rinse or spin time.

5. Delay
   Press the button to preset delay time.

6. Temperature
   Press the button to manually select the wash temperature.

7. Water Level
   After program selection, press the water level button to manually select the water level for the wash.

8. Speed Clean
   After choosing a program, the user can press the Speed Clean button to start this _ function, making the program shorter with good washing performance. Press the Speed Clean button again to cancel the function.

Options

Child Lock
If you want to lock all the buttons to prevent settings from being changed by children you can activate the Child Lock function. NB. Power button 1s still active when child lock is on.

How to Lock

1. Press the Power button to turn power on.
2. Press the Start/Pause button to start washing.
3. Press and hold the Rinse and the Spin buttons simultaneously until there is a beep and the child lock icon on the display lights up. NB. Power button is still active when child lock 1s on.

How to Unlock
If you want to turn off the child lock during the wash cycle press the Rinse and Spin buttons simultaneously again until the machine beeps and the childlock display light goes off.

Caution!
When the lidis opened during machine operation, the buzzer will beep continuously.
If the lid 1s left open more than! hour, the machine will shut down automatically.
To resume the wash cycle if error code E3 appears close the lid and press Start.

Speed Clean System

1. Press the Power button to turn power on.
2. Turn the Program Knob to select “Normal”, Jeans”, “Mix”, “Whites” or “Colours” program.
3. Press the Speed Clean button.
4. Press the Start/Pause button, the Speed Clean function starts up.

Caution!
If there 1s any break in the power supply while the machine 1s operating, a special memory stores the selected program for when the power 1s restarted.

Caution!
The Speed Clean function 1s available for use only with the 5 programs:
Normal, Jeans, Mix, Whites, and Colours.

Intelli-wash Automatic Operation
The user selects any of the following programs: Normal, Jeans, Mix, Whites or Colours then presses the Start/Pause button. The Intelli-wash feature will choose the water level and the selected program will run automatically using cold water. If desired, the user can additionally select the water temperature and allow Intelli-wash to choose the appropriate water level. The user may also select a water level but this will cancel the Intelli-wash feature.

Personalized setting of washing program
Users can select and customise washing programs, by setting rinsing time, spinning time, water volume and delayed starting time.

Operation of washing processes
Users can set a single process or combinations of rinsing and spinning freely according to demand. Detailed operations as follows:

Spin Only Function

Note!

• Use this same method to select other process combinations.

Washing Program Applications
Programs are available according to the laundry type. See Separating clothes p12

Program

one wash cycle, two rinse cycles, and a long spin time. ( 1:18 )
Jeans| Suitable to wash Jeans. (1:13 )
Mix| Suitable to wash mixed load consisting of textiles made of .‘itton and synthetic. See Separating clothes pl 2 (1:11)
Whites| Suitable to wash white clothes. (1:13 )
Colours| .Suitable to wash white coloured clothes. – set to protect the colours. (1:07 )
Synthetic| Wash synthetic articles eg shirts, coats, fabric blends. (1:05)
Intensive| Use this program when washing heavy duty clothes eg. work clothes and blankets. (1:24)
Handwash| A gentle wash program to protect hand-washable textiles. (1:09)
Bahr/Allergy| Suitable to wash children’s clothes. (1:28 )
Delicate| Use this program for washing woollens, delicate itemsal or clothes that only reouire a light wash. (1:07 )
Sheets| Suitable for washing sheets and bed linen. Add articlei loosely around the perimeter of tub.
Do not overload. (1:54)
Towels| Suitable tor washing towels. Add articles loosely around perimeter of tub. Do not overload. (1:54)
Extra rinse and spin. (0:28)
Rinse/Spin
Soak| When the Soak program is selected the machine fills as for the normal washing program, however agitation is delayed for about 30 minutes before the washing process begins. This is useful for washing particularly soiled clothes. (1:39)
Self clean| Washingpower residue and pollutants in the water gradually build up inside and outside the tub of washing machines. Water drainage and the cleanliness of clothes can be adversely affected. To ensure this appliance works efficiently please use the Self clean feature to clean the tub at least monthly. (0:47)
Quick| For lightly soiled clothes. Program has only one rinse cycle. (0:35)

Program Details

Program| Available Delay (hrs)| Wm  level (default}| Soak Time (mins)| Tempmture
(default)| Washing
rune
(mins)| NU!IlW
of Rinse
Cycles| SpinTime (mins,default)| Total Program Duration (hrslmins)| Program
Duration
-Speed
aean
(hrslmins)| Intelli-wash
Applies?| Extra Rinse
Available?
---|---|---|---|---|---|---|---|---|---|---|---
Normal| 0-24| auto.I.2,3.4| –| cold.wmm .hol| 14| 2| 0.5.7.2.11| 1:18| 1:02| YES| YES
Jeans| 0-24| auto.1.2.3,4| –| cold.warm .hot| 14| | 0,5.7.9.ll| 1:13| 1:03| YES| YES
Mix0| -24| auto.I.2.3.4| –| cold,wmm.hol| 14| 2| 0.5.7.2.11| 1:11| 1:01| YES| YES
Whites| 0-24| auto.l .2.3,4| –| cold.wmm .hol| 18| 2| 0.5.7.9.11| 1:13| 1:01| YES| YES
Coloors| 0-24| auto.1.2.3,4| –| cold.wann| 12| 2| 0,5,7.9.11| 1:07| 0:59| YES| YES
Synthetic
I| 0–24| l,2.,3,4| –| cold,warm,hol| IO| 2| o,5,7,9,11| 1:05| –| –| YES
Intensive| 0-24|  l,2.,3,4| –| cold.wmm.hol| 25| 2| 0.5.7.9.ll| 1:24| –| –| YES
Handwash| 0-24|  l,2.,3,4| –| cold.warm.hot| 14| 2| 0,5,7.9.11| 1:09| –| –| YES
Baby/Allew| 0-24|  l,2.,3,4| –| cold,wmm .hol| 14| 3| 0.5.7.2.11| 1:28| –| –| YES
Delicate| 0-24|  l,2.,3,4| –| cold.wmm.hol| 12| 2| o.s.7.9.11| 1:07| –| –| YES
Sheets| 0-24|  l,2.,3,4| 20| cold.warm.hot| 18| 3| 0,5.7.9.ll| 1:54| –| –| YES
Towels| 0-24|  l,2.,3,4| 20| cold,wmm.hol| 18| 3| 0.5.7.9.ll| 1:54| –| –| YES
Rinse & Spin| 0-24|  l,2.,3,4| –| cold| –| l| o.s.7.9.11| 0:28| –| –| YES
Soak| 0-24|  l,2.,3,4| 30| cold.warm .hot| 12| 2| 0,5.1.2.11| 1:39| –| –| YES
Self Qean| 0-24| 4| –| cold| 8| l| | 0:47| –| –| –
Quick| 0-24| 123| –| cold.wmm.hol| 6| l| | 0:35| –| –| –

MAINTENANCE

Cleaning and care
Warning

• Before commencing maintenance, please unplug the machine and turn off the tap.

Cleaning the cabinet
Proper maintenance of the machine can extend its working life. The surface can be cleaned with diluted non-abrasive neutral detergents when necessary. If there is any water overflow, use a cloth to wipe it off immediately. Sharp items should not be used when cleaning the machine.

Note!

• Formic acid and its diluted equivalents such as alcohol, solvents or chemical products etc., should not be used to clean this appliance.

Cleaning the filters

Note!

• Inner filter must be cleaned if the water flow decreases.

Cleaning the inlet filter:

1. Screw off the inlet pipe from the back of the machine.
2. Pull out the filter with long nose pliers and use a brush to clean the filter.
3. Reinstall the filter after cleaning.
4. Reconnect the inlet pipe.

Cleaning the lint filter:

1. There 1s a built-in lint filter on the inner wall of the tub. It helps to collect lint during the washing cycle.
2. It is recommended that the lint filter is cleaned after every 10 cycles.
3. Press the latch to release the cover and remove the filter.
4. Clean the filter with water then replace it into the washer.

Cleaning the dispenser drawer
Remove the entire detergent dispenser drawer by pressing down on each of the two icons on the blue plastic clips within the softener and bleach sections of the detergent dispenser and pulling the drawer out gently. Rinse it thoroughly with warm water to remove any contamination, then slide it back into its receptacle.

Troubleshooting

If this appliance does not start or it stops during operation use the information here to try to find a solution. If the issue is cannot be resolved, contact a service centre. Please see the instructions on the back cover to request a warranty service. You will need the Model Code (LWT1210) and individual Serial Number which is found on the Rating Label at the top left corner on the back of the machine.

If the power supply voltage is too low.
If the water amount reaches to the required water level.(The washer will not work if the water amount does not reach the required water level)
If it is set to “Delay” washing mode. (It will only start to work once the selected time is reached)
No water flows in| If the power is off or the fuse is burned out.
If the water supply is cut off or the water pressure is too low.
If the inlet hose is properly connected and the water tap is turned on.
If the filtering screen of the inlet valve is blocked by dirt.
If the coil of inlet valve is damaged. (The slight electromagnetic sound is normal when the inlet valve is switched on.)
If the “Start / Pause” button is pressed after the power switch is pressed.
Abnormal draining| If the water drain hose is placed very high.
If the end of the water drain hose is kinked or crushed.
If the internal rubber ring of the drain valve is blocked by dirt.
Abnormal spin| If the lid is closed.
If items in the washer are unevenly distributed.
If the washer is not placed on a stable surface, the floor is not flat, or the feet are not correctly adjusted.
Description| Reason| Solution
---|---|---
El| Abnormal water intake| Check that the water tap is turned on
E2| Incomplete water drainage| Check the water level sensor and drain
pump.
E3| The lid is not closed for a
wash or spin cycle| Close the lid. Press “Start” button.
E4| Unbalanced washing load| Manually. balance clothes in the tub.
See Loading the washing machine p12
XX| Other alarm codes| Please restart the washer first then call the
service center if issues are not resolved.

Note!
After inspecting and resolving issues, if possible, restart the appliance. If the issue reoccurs or other alarm codes are shown call a service technician.

Technical Specifications

Water Temperature Specifications

Technical Information

Energy efficiency test program:
This 1s identified as follows for LWT1210: Normal washing program where Water level 1s Max level, and wash temperature 1s warm.

Disposal of Packaging/Old Appliance

To dispose of packaging and the appliance please go to a recycling centre.
For safety, cut off the appliance power supply cable and disable the lid closing device.
Cardboard packaging is manufactured from recycled paper and should be disposed of in the waste paper collection for recycling.
By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by Inappropriate waste handling of this product.
For more detailed information about recycling of this product, please contact your local council office and your household waste disposal service.
DISPOSAL: Do not dispose this product as unsorted municipal waste. Collection of such waste separately for special treatment 1s necessary.

KLEENMAID WARRANTY

TERMS AND CONDITIONS

1. Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid will provide parts and labour to you the customer as set out herein.

2. Kleenmaid’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. The benefits given to you under this Kleenmaid Warranty are in addition to other rights and remedies to which you may be entitled under the Australian Consumer Law in relation to the Product to which this Kleenmaid Warranty relates. Subject to the conditions below, the Product is warranted by Kleenmaid and/or its agents to be free from defects in materials and workmanship for the Warranty Period for normal Domestic Use.

4. Product Identification:
   a. Kleenmaid reserves the right to reject claims for any services or work where you cannot produce for verification the serial number and a proof of purchase for the Product (including but not limited to the original invoice).
   b. this Kleenmaid Warranty will be voided if the serial number for the Product cannot be verified. This is not intended to exclude, restrict or modify any right or remedy to which you may otherwise be entitled under the consumer guarantee provisions of the Australian Consumer Law.
   c. in the event that a request for repair is made against this Kleenmaid Warranty where the serial number for the Product cannot be verified or you cannot produce for verification a proof of purchase for the Product (including but not limited to the original invoice), the repairer will not carry out any repairs on the Product and you will be charged a service call-out fee.

5. What is covered by this Kleenmaid Warranty:
   a. the Product is covered for faulty workmanship or parts that have failed under normal Domestic Use.
   b. Kleenmaid and/or its agents will determine by objective testing if there are any defects in the Product and/or faulty workmanship.
   c. this Kleenmaid Warranty is only applicable if repairs on Products are carried out within Mainland Australia.
   d. this Kleenmaid Warranty:
   i. covers a Product purchased as new, manufactured for use in Mainland Australia;
   ii. commences from the date of delivery of the Product;
   iii. provides for the labour and replacement parts necessary to maintain the Product in good operating condition as specified in this Kleenmaid Warranty, however, if repair is needed because of Product failure during normal Domestic Use, Kleenmaid has the option to repair or replace the defective Product or part of the Product with a product or part of like kind and quality. A replacement part may be new or reconditioned of like kind and quality and may cost less
   than the original Product purchased and no charges or refunds will be made based on the replacement product or part cost difference; and
   iv. is only applicable when the Product is used and operated in accordance with the Manufacturer’s instructions.

6. What is not Covered by this Kleenmaid Warranty (excluded):a. any damage or failure to or of the Product or part of the Product:
   i. due to the Product being inadequately serviced to manufacturer’s recommendations;
   ii. resulting from environmental conditions including and not limited to dirt, dust, rodents, insects, rust, corrosion, salt built-up, of or in any part of the Product;
   iii. resulting from excessive use but fair wear and tear is excepted;
   iv. resulting from poor installation including and not limited to positioning and externally fitted equipment such as plumbing and drainage, cabling, antennae or due to incompatibility of connected equipment;
   v. caused by overheating as a result of sitting or positioning of the Product, where there is no provision for adequate ventilation or adequate protection from excessive dust;
   vi. if the Product has been dismantled, repaired or serviced by any person other than someone authorised by Kleenmaid or its agents or representatives;
   vii. caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, incorrect power current, voltage fluctuation, amperage fluctuation, rust or corrosion;
   viii. if the Product is dropped, collision of the Product with another object, use for which the Product is not designed, damage to the Product caused by your own negligence, accidental or deliberate misuse of the Product by you, theft, abuse, vandalism, flood, fire, earthquake, electrical storms or any other act of God or any war related events; or
   ix. due to the introduction of abnormal heat loads to the Product;
   b. costs of attendance and testing where no fault or defect covered by the terms of this Kleenmaid Warranty is identified in the Product;
   c. initial setup and installation of the Product;
   d. normal maintenance costs and costs incurred through the installation of items listed as requiring periodic replacement;
   e. Products with removed or altered serial numbers;
   f. broken or cracked glass other than transport damage to the initial point of delivery;
   g. consumables such as but not limited to bulbs/globes, seals, filters, batteries and remote controls;
   h. removal and reinstallation of an internal component not performed by an authorised Kleenmaid agent or representative or authorised service centre;
   i. cosmetic or structural items; or
   j. any failures due to interference from or with other products and/or sources.

7. This Kleenmaid Warranty ceases if:
   a. the Product ceases to carry the original manufacturer’s serial number or is sold at an auction;
   b. the Product is rented; or
   c. there is failure to pay monies owing on invoices as a result of non- warranty work being carried out at the request of the end user as per point 16 below.

8. Neither Kleenmaid nor its representatives provide loan equipment under the terms of this Kleenmaid Warranty.

9. Any unauthorised access to the internal hardware of the Product will void this Kleenmaid Warranty.

10. Repair Notice: Products presented for repair may be replaced by refurbished Products of the same type rather than being repaired. Refurbished parts may be used to repair the Products.

11. Replacement items are “like for like” and is not “new for old” and does not indicate in any way that a faulty Product will be replaced with a new part or unit. “Like for like” may either be a quality checked, refurbished or reconditioned unit of the same or later batch of model/size/specifications

12. The cost of making a claim under this Kleenmaid Warranty is not covered by Kleenmaid, including any costs of transportation or travel expenses between your home and your nearest authorised service agent.

13. Kleenmaid accepts no liability for items that are lost, damaged, or stolen as a result of freight, transport or storage. If you are required to transport the Product to an authorised service centre, you must ensure that it is securely packed and insured.

14. On Public Holidays or other periods when regular business and wholesale operations are temporarily ceased, repairer availability and warranty response times may extend beyond the standard response times due to the unavailability of repairers and parts.

15. For any repair performed on a Product under this Kleenmaid Warranty where no fault can be found, or the item is deemed by Kleenmaid or an authorised agent, to be not faulty under this Kleenmaid Warranty, or the repair or fault is not covered under this Kleenmaid Warranty, a ‘No Fault Found’ fee is payable by you. Kleenmaid will advise you of this cost and seek your agreement to pay such costs before commencing such repairs.

16. Any repairs or services required that are outside the terms and conditions of this Kleenmaid Warranty can be carried out at your request at your cost (including where the Product has not been installed or set up correctly). Kleenmaid will always advise you of this cost and seek your agreement to pay such costs before commencing such repairs. A credit card may be required prior to the commencement of such services.

17. Extra charges will be payable by the customer should the Product not be readily accessible without special equipment, such as but not limited to cranes and lifts or should the Product be installed in a position that service access is blocked and/or repair work is not possible without uninstalling the Product to gain access.

18. You, the customer, may be entitled to purchase an extended warranty in respect of the Product. Any extended warranty will not be issued by Kleenmaid but by a third party. Any extended warranty services will be provided directly by the third party as principal and not as agent for Kleenmaid, under their extended warranty terms and conditions and not under this Kleenmaid Warranty.

19. To make a claim under this Kleenmaid Warranty, please have your proof of purchase and the serial number of the Product ready and call (02) 9310 1207 during business hours.

20. This Kleenmaid Warranty is given by: Name: Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid Business address: Level 2, Suite 3, 204 Botany Rd, Alexandria NSW Australia 2015 Telephone: (02) 9310 1207

21. Definitions:
    a. Australian Consumer Law means the Competition and Consumer Act 2010 (Cth).
    b. Domestic Use means use of the Product for personal, domestic or household purposes.
    c. Kleenmaid means Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid.
    d. Mainland Australia means the following States and Territories of Australia: New South Wales, Victoria, South Australia, Western Australia, Queensland, Tasmania, Northern Territory, Australian Capital Territory.
    e. Product means the appliance sold by Kleenmaid to you as evidenced by the original purchase invoice.
    f. Warranty Period means the period of 60 months for domestic use, 12 months for non-domestic use or such alternative period as may be specified.

UPDATE NOTICE: This Kleenmaid Warranty is current as at 1 January 2019 but is subject to variation from time to time.
For the latest version of the Kleenmaid Warranty, please see our website https://kleenmaid.com.au/warranty/ or phone us on (02) 9310 1207.

Other products available in the Kleenmaid range of appliances

• Washing machines
• Clothes dryers
• Dishwashers
• Ovens
• Cooktops
• Steam ovens
• Microwave ovens
• Built in espresso coffee
• machines
• Rangehoods
• Freestanding ovens
• Refrigerators & Freezers
• Beverage Serving Cabinets
• Water Dispensers
• Vacuum Cleaners

To register your warranty or make a warranty claim, scan this QR code:

Compass Capital Services Pty Limited trading as Kleenmaid ABN 96138214525
Level 2, 204 Botany Road Alexandria NSW 2015

Register your Kleenmaid Appliances Warranty
www.kleenmaidwarranty.com.au

Request a Warranty Service
www.kleenmaidwarranty.com.au

E: [email protected]
Please download the current User Manual for this appliance at www.kleenmaid.com.au

LWT1210 V9.1

Documents / Resources

| kleenmaid LWT1210 12kg Top Load Washing Machine [pdf] Instruction Manual
LWT1210, Washing Machine, 12kg Top Load Washing Machine, LWT1210 12kg Top Load Washing Machine
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References

• Kleenmaid Warranty Assistance

Read User Manual Online (PDF format)

Download This Manual (PDF format)

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