LASER LSH-FHD360 Camera 2 Pack with Pan and Tilt User Manual

: June 5, 2024
: Laser

LASER LSH-FHD360 Camera 2 Pack with Pan and Tilt

Specifications:

Supported Platforms: iOS 11.0 and up, Android 6.0 and up
Wi-Fi Network Compatibility : 2.4GHz

Product Usage Instructions

Install App
Scan the QR code provided in the manual to download and install the Laser SmartHome app on your iOS or Android device from the respective app stores. Launch the app, sign up if you are a new user, confirm your email, and log in.
Configure Settings
The recommended app settings by tapping on the ‘Me’ icon in the bottom right corner, then tap on the ‘Settings’ icon in the top right corner. Select ‘App Notifications’ and turn on all notification settings.
Turn On Camera
Insert a microSD card into the designated slot with the contacts facing up. Connect the camera to a power outlet using the USB-C power port. Ensure your smartphone or tablet is connected to a stable 2.4GHz Wi-Fi network. Wait for the blue LED indicator to blink rapidly, indicating readiness to connect.
Connect with App
On the app’s home screen, tap on ‘+ > Add Device’ to discover and add the camera. If needed, follow the instructions to reset the device, confirm the Wi-Fi network, and scan the QR code for connection.
Install Camera
After adding your camera to the app, choose a suitable location to place it. Use the provided base and screws to mount it on a table, shelf, wall, or ceiling. Ensure a strong Wi-Fi signal by placing the camera near your router for optimal video streaming.
Access Camera
On the Laser SmartHome app’s home screen, you can access the camera to view live and recorded videos and configure settings accordingly.

**SAFETY INFORMATION

**

For indoor use only.

Only use recommended power adapters as indicated in the specifications.
Keep device away from water, fire, humidity or hot areas.
Don’t try to open, fix or modify the device.
Don’t use the device where wireless devices are not allowed.
Install adapter close to device for easy access.
Avoid running cords where they can’t be checked.
Use insulated staples or plastic ties to secure cords.

WHAT’S IN THE BOX

Smart Camera
USB-A power adaptor
USB-A to USB-C cable
Mounting kit
User manual

You may also need:

microSD card (up to 256GB) for saving recorded events. We recommend using a high-quality MicroSD card with at least Class 10 rating and UHS Speed Class 1 (U1) or higher.
Smartphone or tablet connected to a 2.4GHz Wi-Fi network.
Wi-Fi network password.

Installation process:

Install the Laser SmartHome app on your smartphone or tablet.
Connect the camera using the app.
Install the camera.

INSTALL APP

Scan the QR code to get the Laser SmartHome app on your iOS or Android device.

Launch the app. If you are new, sign up, confirm your email and log in.

CONFIGURE SETTINGS

Configure recommended app settings

Tap on the Me icon in the bottom right.
Tap on the ( Settings ) icon in the top right. NOTE : App features and screenshots may change as we keep improving the app.
Select App Notifications.
Turn on all notification settings.
Return to the app’s home screen.

TURN ON CAMERA

Ensure Wi-Fi is enabled on your smartphone or tablet.
NOTE : Use a stable 2.4GHz Wi-Fi network only.
Manually rotate the camera upwards to find the Reset button and the microSD card slot.
Insert a microSD card (up to 256GB) with metal contacts facing up and push it in until you hear a clicking noise.
Use the included USB-C adaptor and cable to connect the camera to a power outlet. Ensure the camera is close enough to the Wi-Fi network you want to connect to.
Wait for the camera to start up. A voice prompt will confirm it’s ready to connect. A fast-blinking blue LED also indicates readiness to connect. If the blue LED blinks slowly, tilt the camera up, locate the Reset button, press it with a pin until it beeps, and then let go. Wait for the camera to restart and confirm it’s ready to connect.

CONNECT WITH APP

Reset Device
Confirm the blue LED is blinking rapidly.

Confirm Wi-Fi Network
Confirm/enter Wi-Fi network name and password.

NOTE : Your device must be connected to a 2.4GHz Wi-Fi network

Scan QR Code
Hold your device with the QR code in front of the camera. Gently move it back and forth until the camera detects it clearly. When the camera reads the code, it will beep and start connecting to your Wi-Fi.

Wait for the app to confirm the camera is added. If it fails, restart the process from page 7.

INSTALL CAMERA

After adding your camera in the Laser SmartHome app, choose where to put it: on a table, shelf, wall or ceiling using the camera base and screws provided. Ensure a strong Wi-Fi signal for the best video streaming by placing the camera near your router.

To mount your camera, follow these steps:

Place the camera base where desired. For wall mounting, drill two holes through the circles.
Mount the base using screws. For wall mounting, use anchors and screws.
Secure the camera onto the base and rotate to lock it in place.

ACCESS CAMERA

Laser SmartHome App Home Screen

APP INTERFACE

Additional Features

SETTINGS

BASIC FUNCTION SETTINGS

MOTION DETECTION SETTINGS

RECORDING SETTINGS

VIDEO PLAYBACK SCREEN

GALLERY SCREEN

Captured photos and videos from live stream or event recordings can be viewed here

ADDITIONAL RESOURCES

Check out this website for instructional videos on:

Connect your Laser SmartHome devices with Google Home and Amazon Alexa.
Using Google and Amazon voice assistants to control your devices.
Setting up scenarios and automation.
Sharing your device with others.

Link : https://connectsmarthome.com.au/resources-downloads/

TROUBLESHOOTING

The device does not appear on the app:

If the camera’s blue LED is not blinking rapidly, tilt the camera up, locate the Reset button, press it with a pin until it beeps, then let go. Wait for the camera to restart and confirm it’s ready to connect. Follow step on pages 7-12.
Ensure Wi-Fi is enabled on your smartphone.
Ensure you are connected to a 2.4GHz Wi-Fi network only.
Wi-Fi quality can differ due to home factors such as home construction type and interference from other electronic devices. Ensure that the Wi-Fi signal is strong where it is being installed. If not move the router closer or get a Wi-Fi extender.
Move the device nearer to router during initial pairing. Keep the device in sight of the router for the best signal.
Check if the router uses MAC filtering. Add the device’s MAC address to the router if needed.
Most modems/routers support both 2.4GHz and 5GHz bands and may use the same Wi-Fi network name (SSID) for both bands. Log into the router’s settings and check:
Is 2.4GHz band enabled?
If both 2.4GHz and 5GHz bands are using the same SSID, find the settings that allow you to separate the 2.4GHz and 5GHz bands. Usually, there will be an option to configure each band individually. Change the SSID for one or both bands to make them distinct. For instance, “NetworkName_2.4GHz” and “NetworkName_5GHz”.
If you are using Telstra Smart Modem, refer to the following guide to resolve band steering issues: https://www.laserco.com.au/Telstra-NBN-Gen-Smart-Modem-Fix

My device is offline:

It means the device can’t connect to our server.
This could happen if your internet is down, the connection between your camera and our server is weak, or your camera is too far from your Wi-Fi router.
Usually, the device will reconnect when your internet is back.
If it stays offline, try:
- Turn it off for 10 seconds, then back on.
- Check your internet connection and try restarting your Wi-Fi router if needed.

SPECIFICATIONS

Resolution	SD (640×360), FHD (1920×1080)
Flip image	Yes
Night vision	Up to 5 metres
Audio communication	One-way and two-way audio
Audio I/O	Built-in microphone and speaker
Wi-Fi standard	802.11 b/g/n
Wi-Fi Frequency	2.4GHz
External storage	microSD card slot (supports up to 256GB)
App	Laser SmartHome (supported on Android 6.0 and up; iOS 11.0 and up)
Voice control	Amazon Alexa, Google

Assistant

Power connection| USB-C
USB-A Power adaptor| Input: 100-240VAC 50/60Hz

Output: DC 5V/1A

Thank you for your purchase!
Laser Corporation is 100% Australian-owned & operated. To get the most out of your product please read the user manual carefully and keep for future use.

For specific information relating to your product such as Spare Parts, FAQs, Warranty claims, and more, please scan the following QR code:

Visit our website
www.laserco.com.au

Check us out at
www.youtube.com/lasercoau

FAQ:

How to reset Laser SmartHome account password?

Tap ‘Forgot Password’ on the Sign In screen.
Enter the email address you used to sign up.
You’ll get an email soon with steps to reset your password.

How can I access my devices with another phone?

Install the Laser SmartHome app on your other phone.
Sign in with your account details.
When you are done, make sure to log out of the app on secondary devices for privacy.

Can I register my devices to another Laser SmartHome account?

A device can only be linked to one Laser SmartHome account.
If you want to connect the device to a different account or pass it on to a family member, you must first remove it from your account. To remove the device, go to device Settings > Remove Device (see page 18). You can remove a device even if it’s offline.
Once removed, the device can then be linked to another Laser SmartHome account.
If you don’t remove the device, the next user will get a warning that it’s linked to another account. Tap > to send us an unbinding request via the app.

Can I stream live video if I’m travelling overseas?
Yes, just make sure your smartphone with the Laser SmartHome app and Laser SmartHome devices are connected to the internet. Additional charges for international data roaming may apply.

If the internet or Wi-Fi is down, will my camera still record events?
Yes, your camera will still detect and record events to the microSD card. You can view these recordings later in the Playback tab. However, without the internet, you can’t use your camera for live streaming or manage settings from your phone.

Why is the live video stream slow?

Possible reasons for camera streaming issues include:
This is commonly due to poor internet connection. Consider a Wi-Fi extender for better coverage and signal strength.
Limited internet bandwidth at home. Having many devices connected to your Wi-Fi router can also hog bandwidth.

Why am I not getting phone notifications?

Make sure notifications are enabled within the Laser SmartHome app (see pages 4-5).
Make sure the Laser SmartHome app is running in the background. If you restarted your phone, open the app again.
Check the ‘Do Not Disturb’ toggle in the Activities tab of the app. If it’s on, turn it off to receive notifications.
Android phones often optimize battery usage by limiting app activity. This can cause delays in notifications. To fix this:
Go to Settings > Apps.
Find Laser SmartHome in the apps list and tap on it.
Tap Battery.
Change from ‘Optimized’ to ‘Unrestricted’ to allow the app to run in the background without interference.

How can I reset the device?
• Manually rotate the camera upwards to find the Reset button (see page 7).
• Press it with a finger or pin until it beeps, then let go. Wait for the camera to restart and confirm it’s ready to connect.