Panasonic TOUGHBOOK 31 Rugged Laptop User Guide

TOUGHBOOK 40—ACCESSORY AND SERVICE GUIDE
TOUGHBOOK 40 Mk1
MOBILITY SOLUTIONS

PANASONIC EXPANSION AREAS & speaks

Left Expansion Area

Barcode Reader PAK
FZ-VBR401M| Insertable Smart Card PAK
FZ-VSC402U
---|---
|
2nd SSD Drive PAK
FZ-V2S400T1U (512GB OPAL)
FZ-V2S401T1U (1TB OPAL)| DVD Drive PAK
FZ-VDM401U
|
Blu-ray Drive PAK
FZ-VBD401U|

Right Expansion Area

Insertable Smart Card PAK
FZ-VSC401U| 2nd Battery
FZ-VZSU1XU
---|---
|

Palm Rest Expansion Area

Fingerprint (MSFT SC-PC) PAK
FZ-VFP401U| Fingerprint (Active Dir) PAK
FZ-VFP402W
---|---
|
Contactless Smart Card PAK
FZ-VNF401U|

Rear Expansion Area

VGA + Serial (true) + LAN PAK
FZ-VCN401U| USB-A + HDMI + Serial (true) PAK
FZ-VCN402U
---|---
|
USB-A (x2) + HDMI PAK
FZ-VCN403U|

MEMORY & STORAGE

Panasonic Main Storage

512GB CAGED SSD
1TB CAGED SSD
2TB CAGED SSD| OPAL
FZ-VSD400T1U
FZ-VSD401T1U
FZ-VSD402T1U| FIPS 140-2 Encrypted
FZ-VSF400T1M
FZ-VSF401T1M
FZ-VSF402T1M|
---|---|---|---

Panasonic Memory (RAM)

16GB DDR4-3200MHz
32GB DDR4-3200MHz| FZ-BAZ2116
FZ-BAZ2132|
---|---|---

KEYBOARDS

Panasonic Emissive Backlit Keyboard (US)
FZ-VKB55107U

Panasonic Rubber Backlit Keyboard (US)
FZ-VKB40207W

Panasonic Standard Battery
FZ-VZSU1XU| Panasonic 4-bay Battery Charger
FZ-VCB551M
---|---
|
Panasonic AC Adapter 110W
CF-AA5713A2M| LIND Car Charger 120W
CF-LNDDC120
|

WIRELESS

Cradlepoint R1900 Router Bundle
(Includes Router, 3 Year NetCloud Mobile Essentials + Advanced Plan)
5G Sub6 & 4G, GPS, Wi-Fi 6, Bluetooth 5.1, Ethernet CP-UNR1900EA3Y

DESKTOP DOCKS

Panasonic 40 Desktop Dock
FZ-VEB401U
USB-A (3), USB-C (3), HDMI, Serial, LAN (2), Kensington Lock, LED, Power Button
Includes one front USB-C, two videos out (HDMI + one USB-C), rear USB-C’s are 10Gbps and 1.5A

VEHICLE DOCKS

Gamber-Johnson Vehicle Docks

GJ-40LVC
GJ-40LVDL0
GJ-40LVDL4
GJ-40LVDF0
GJ-40LVDF4| Cradle (no electronics)
Lite Dock (no pass-through)
Lite Dock (quad pass through)
Premium Dock (no pass-through)
Premium Dock (quad pass through)
---|---
Lite Dock:
Premium Dock:| USB-A (3), USB-C (3), Serial, Ethernet (2)
USB-A (3), USB-C (3), HDMI, Serial, Ethernet (2).  HDMI + 1 USB-C can output video.

(Versions w/LIND power supplies are available as well as TrimLine docks — consult your Panasonic representative for details)

Havis Vehicle Docks

HA-40LVC
HA-40LVDS0
HA-40LVDS4
HA-40LVDA0
HA-40LVDA4| Cradle (no electronics)
Lite Dock (no pass-through)
Lite Dock (quad pass through)
Premium Dock (no pass-through)
Premium Dock (quad pass through)
---|---
Lite Dock:
Premium Dock:| USB-A (3), USB-C (3), Serial, Ethernet (2)
USB-A (3), USB-C (3), HDMI, Serial, Ethernet (2).  HDMI + 1 USB-C can output video.

(Versions w/LIND power supplies are available — consult your Panasonic representative for details)

PRINTERS

Brother RuggedJet 4230BL Printer Bundle
(Includes printer, USB cable & wiring harness)
203dpi, up to 5ips, USB or Bluetooth, IP54, 6′ Drop
BR-RJ42BD2Y| Brother PocketJet 763 Printer Bundle
(Includes printer, USB cable & wiring harness)
300dpi, up to 8ppm, USB or Bluetooth
BR-PJ763D1Y14W
---|---
|

STRAPS & CASES

Panasonic Shoulder Strap
(Includes two D-rings)
FZ-VNS401U| Touchmate Carrying Case
TBCCOMUNV-P
---|---
|
Touchmate Backpack
TBCBPK-P|

OTHER

Panasonic Stylus Pen
FZ-VNP401U| Panasonic Tether
FZ-VNT005U
---|---
|
Panasonic Blue Cleaning Cloth
CF-VNC002U| Panasonic Screen Protector
FZ-VPF39U
|
Panasonic Screw Set
FZ-VSW551U
Bag of 14 interchangeable screws (mix of black and silver). Can be used as replacements for keyboard screws, RAM, certain PAKs which require screws, or as an optional locking screw for the other PAKs and the main SSD.| ****

PROFESSIONAL SERVICES

If you’re a mobile worker in a demanding profession, workdays can be hectic, to say the least. It’s often just you and your mobile computer on the front lines, wherever the job takes you. You need to know that you’ll always have the tools you need to do your job.
Thousands of organizations choose Panasonic for their employees who work in unforgiving environments. We’ve been making rock-solid mobile computing products for over 25 years and are constantly pushing rugged computing forward. TOUGHBOOK’s family of computers boasts industry-leading low product- failure rates. So it’s no wonder we’ve become the longest-running rugged computer supplier for the U.S. government, law enforcement, utility, and public safety agencies. But even with the toughest tools, work life can be a bit unpredictable. Make sure your workers can always depend on their TOUGHBOOK devices by augmenting them with Panasonic ProServices — Development, Deployment, and Sustainment services that support and augment your IT and field staff to speed deployments and improve the performance of your Panasonic technology investments.
Our Standard Warranty protects your TOUGHBOOK computers from manufacturing defects for three years and includes overnight shipping costs to and from our Service Center, as well as priority parts exchange program and repair service at no cost. It provides lifetime access to our U.S.-based technical support hotline (which has average hold times of less than 1 minute); online access to drivers, first-aid disks, BIOS updates, tools, utilities, and manuals; free overnight delivery of customer-replaceable parts and repaired units (85% of repairs are completed within just 48 hours); and access to Panasonic field service personnel.
For those customers whose environmental conditions require a higher level of accidental damage coverage, Panasonic offers our Ultimate Care warranty program. This “No-Fault” warranty coverage means just that — You break it and we fix it.
Panasonic recognizes that one size does not fit all and each customer has a unique set of skills and needs. As such, Panasonic ProServices can offer each customer the right solution to best suit their particular situation. Here are some of the most popular items, but please contact your Panasonic representative or go to the ProServices website for more services and information.

DEPLOYMENT BUNDLES
48 Hr. Burn-in, Imaging, Asset Tagging, Shipping, Deployment Report, Disk Image Management (Image Management not included in Bronze).

• Bronze (One Time)
• Premier Deployment 3 Year
• Premier Deployment 4 Year
• Premier Deployment 5 Year
• Premier Deployment APOS 4th Year
• Premier Deployment APOS 4 & 5th Year
• 3-Month Device Storage
• Kitting with Deployment (up to 4 items)
• Extended Configuration (15 minutes)
• Customer Portal Access
• OEM Volume License Conversion
(Converting the MS Windows OEM license allows the application  of a client GOLD image at the National Service Center)
• Windows Autopilot Registration
• Windows Autopilot Reg & Maintenance
• Windows Autopilot Provisioning Services| CF-SVCPDBRZ
CF-SVCPDEP3Y
CF-SVCPDEP4Y
CF-SVCPDEP5Y
CF-S09SLCY4AP
CF-S09SLCY5AP
CF-SVCPDSSTOR
CF-SVCPDKITTING
CF-SVCPDADD
CF-SVCCUPORT
CF-SVCLICCONV
CF-SVCPDAPUPLD
CF-SVCPDAPUPMNT
CF-SVCFESAPDEV
---|---

APOS: After Point of Sale
BRONZE Package: Includes installation of battery/tether/stylus/supplied asset tags, logo badges (purchased separately), and cases or holders that ship in the TOUGHBOOK OEM packaging. Customer image validation, loading of customer image, application of service updates and engineering changes, the inclusion of customer documentation and custom box labels, and application of customer BIOS/CMOS settings and single location ground shipping with deployment reporting.
P REMIER Package : Includes all the above deliverables, as well as post- image configuration services (5 minutes). Over packing for small shipments, expedited deployment, 48-hour burn-in, multiple ships to locations, multiple shipping dates, disk image management for the term of the services with multiple image retention, and customer portal access. The Panasonic Customer Portal allows for online access to create RMAs and check entitlement status and repair history.

BIOS CUSTOMIZATION

BIOS settings can be customized to show the client logo on bootup or configured to restrict access, enable or disable audio or wireless capabilities as well as restrict media components such as card readers, secure digital flash, fingerprint readers, Bluetooth, etc. There is a minimum of 50 units for the BIOS configuration service.

• BIOS Custom Splash Screen and/or Configuration CF-SVCBIOS1

ULTIMATE CARE PROGRAM

This coverage provides truly comprehensive coverage for out-of-warranty repairs. That’s right, no cap and no out-of-warranty billing for accidental damage for the term of coverage. Even items like intentional damage, fire, flood, hurricane, tornado, loss, and theft (reported) are covered up to 2% of the deployment.

• 3 Year
• 4 Year
• 5 Year
• 3 Year (Federal Specific)
• 4 Year (Federal Specific)
• 5 Year (Federal Specific)
• APOS 4th Year
• APOS 5th Year
• APOS 4 & 5th Year
APOS: After Point of Sale| CF-SVCLTUCNF3YR
CF-SVCLTUCNF4Y
CF-SVCLTUCNF5Y
CF-SVCLTUCDOD3Y
CF-SVCLTUCDOD4Y
CF-SVCLTUCDOD5Y
CF-SVCLTUCAPOSY4
CF-SVCLTUCAPOSY5
CF-SVCLTUCAPOS2Y
---|---

PROTECTION PLUS

Accidental Damage Coverage. Any unit for which the Panasonic “Protection Plus” warranty has been purchased will receive additional coverage for any failure that occurs due to accidental damage.

• 3 Year
• 4 Year
• 5 Year
• 3 Year (Federal Specific)
• 4 Year (Federal Specific)
• 5 Year (Federal Specific)
• APOS 4th Year
• APOS 5th Year
• APOS 4 & 5th Year
APOS: After Point of Sale| CF-SVCLTNF3YR
CF-SVCLTNF4Y
CF-SVCLTNF5Y
CF-SVCLTNFDOD3Y
CF-SVCLTNFDOD4Y
CF-SVCLTNFDOD5Y
CF-SVCLTNFAPOS1Y
CF-SVCLTNFAPOSY5
CF-SVCLTNFAPOS2Y
---|---

ADVANCED EXCHANGE XPAK PROGRAM

This coverage is included at no cost with the Ultimate Care and Protection Plus warranty programs or can be purchased separately with the below SKUs. This allows advance replacement of PAKs in the event there is a failure in the field.
Overnight air replacement is paid for by Panasonic, as well as a prepaid return air shipping label for the convenience of our customers.

• 3 Year
• 4 Year
• 5 Year
• 4th Year
• 5th Year
• 4th & 5th Year
• APOS 4th Year
• APOS 5th Year
• APOS 4th & 5th Year
APOS: After Point of Sale| CF-SVCLTAEX3Y
CF-SVCLTAEX4Y
CF-SVCLTAEX5Y
CF-SVCLTAEXY4
CF-SVCLTAEXY5
CF-SVCLTAEX2Y
CF-SVCLTAEAPOY4
CF-SVCLTAEAPOY5
CF-SVCLTAEAPO2Y
---|---

EXTENDED WARRANTY

If this coverage is purchased, the serial numbered unit is entitled to the extended manufacturer warranty coverage with the exception of the battery for which a separate coverage program is available. The cost of labor, parts, and overnight shipping is included in the price of the Extended Warranty Program.

• 4th Year
• 4 & 5th Year
• APOS 4th Year
• APOS 5th Year
• APOS 4 & 5th Year
APOS: After Point of Sale| CF-SVCLTEXT1Y
CF-SVCLTEXT2Y
CF-SVCLTEXTAPOS1Y
CF-SVCLTEXTAPOSY5
CF-SVCLTEXTAPOS2Y
---|---

SMART BATTERY WARRANTY PROGRAM

Extends the standard 1-year battery warranty up to 5 years and provides Smart Battery Monitoring. The main battery can be replaced when it falls below 50% capacity (per PC Information Viewer) during the coverage term. Smart Analytics provides in-depth insight and facilitates troubleshooting on a proactive basis.

• Main Battery 3 Year
• Main Battery 4 Year
• Main Battery 5 Year
• Dual Battery 3 Year
• Dual Battery 4 Year
• Dual Battery 5 Year| CF-SVCBATSW3Y
CF-SVCBATSW4Y
CF-SVCBATSW5Y
CF-SVCBATX2SW3Y
CF-SVCBATX2SW4Y
CF-SVCBATX2SW5Y
---|---

HOT SWAP & HOT SPARE MANAGEMENT SERVICE

Within a Hot Swap program, when a device requires service, Panasonic sends the user a fully functional computer from a reserve of customer-owned computers stored at Panasonic’s National Service Center. The replacement unit is shipped for next business day delivery whenever a user calls Panasonic Technical Support and determines that the computer needs to be serviced. The user removes the storage drive from the original computer and inserts it into the replacement unit, eliminating the need to transfer files or software. The user keeps the replacement computer and ships the original unit to Panasonic. When the original computer is received by Panasonic, it is repaired, re-imaged, and put back into the customer’s consigned inventory for future use.
Unlike Hot Swap, when Hot Spare is chosen, the original unit sent in for service is returned to the original end-user following service, and the original spare unit is returned to the customer-owned reserve.

• Hot Swap 3 Year
• Hot Swap 4 Year
• Hot Swap 5 Year
• Hot Spare 3 Year
• Hot Spare 4 Year
• Hot Spare 5 Year| CF-SVCLTHS3YR
CF-SVCLTHS4YR
CF-SVCLTHS5YR
CF-SVCLTHSP3YR
CF-SVCLTHSP4YR
CF-SVCLTHSP5YR
---|---

SSD NO RETURN & USER REPLACEMENT

When this coverage is purchased, a customer is not required to send a defective storage drive back to the service center when replaced due to SSD failure.

• 512GB SSD — 3 Year
• 512GB SSD — 4 Year
• 512GB SSD — 5 Year| CF-SVC512SSD3Y
CF-SVC512SSD4Y
CF-SVC512SSD5Y
---|---
• 512GB SSD — 3 Year (Federal Specific)
• 512GB SSD — 4 Year (Federal Specific)
• 512GB SSD — 5 Year (Federal Specific)| CF-SVC512SSD3Y T
CF-SVC512SSD4Y T
CF-SVC512SSD5Y T
• 1TB or 2TB SSD — 3 Year
• 1TB or 2TB SSD — 4 Year
• 1TB or 2TB SSD — 5 Year| CF-SVC1TBSSD3Y
CF-SVC1TBSSD4Y
CF-SVC1TBSSD5Y
• 1TB or 2TB SSD — 3 Year (Federal Specific)
• 1TB or 2TB SSD — 4 Year (Federal Specific)
• 1TB or 2TB SSD — 5 Year (Federal Specific)| CF-SVC1TBSSD3Y T
CF-SVC1TBSSD4Y T
CF-SVC1TBSSD5Y T

ENGINEERING SERVICES & PROJECT MANAGEMENT

Engineering services can include services development and all changes through the life of the Panasonic deployment along with ad hoc technical services. The service level is determined at the time of purchase.

• Field Engineering Support based on needs analysis CF-SVCFES20/40/60/80/100

PUBLIC SAFETY BUNDLE EXTENSIONS

The following SKUs are available to extend the Public Safety 3-year bundles to years 4 or years 4 and 5. These SKUs must be purchased with the hardware in the same order. If the delayed purchase is desired, please utilize the standard APOS SKU for Premier Deployment, SSD No Return, and ProPlus Warranty.

• 4th Year Add on
• 4th & 5th Years Add on| CF-SVCPSY4
CF-SVCPSY5
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na.panasonic.com/TOUGHBOOK40
1-888-245-6344
TOUGHBOOK 40 Mk1
Panasonic is constantly enhancing product specifications and accessories. Specifications are subject to change without notice. Trademarks are the property of their respective owners.
©2022 Panasonic Connect North America, a division of Panasonic Corporation of North America.
All rights reserved. PA-11893 0622

References

• TOUGHBOOK 40 | Panasonic North America - United States

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