LiftMaster CAPXS Smart Video Intercom S Instruction Manual

LiftMaster CAPXS Smart Video Intercom S

Safety

Safety Symbol and Signal Word Review
When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them. The hazard may come from something mechanical or from electric shock. Read the warnings carefully. When you see this Signal Word on the following pages, it will alert you to the possibility of damage to your property or product if you do not comply with the cautionary statements that accompany it. Read them carefully.

WARNING

To reduce the risk of SEVERE INJURY or DEATH:

• Disconnect power at the fuse box BEFORE proceeding.
• To AVOID damaging gas, power or other underground utility lines, contact underground utility locating companies BEFORE digging.
• ALL electrical connections MUST be made by a qualified individual.
• ALL power and control wiring MUST be run in separate conduit.
• All power wiring should be on a dedicated circuit and well protected. The location of the power disconnect should be visible and clearly labeled.
• The CAPXS shall be installed in accordance with the National Electrical Code and all local codes.

To protect against fire and electrocution:

• Disconnect power BEFORE installing or servicing CAPXS.
• NEVER connect a keypad/reader or lock to doors without first consulting the applicable fire code.
• You MUST consult with, and get approval from, local fire officials BEFORE installing locks or devices on ANY doors that may be fire exits.
• Use of egress push buttons may not be legal. Single action exits may be required.
• ALWAYS obtain proper permits and approvals in writing BEFORE installing equipment.

DO NOT INSTALL THE SYSTEM IN THE FAIL SECURE MODE UNLESS PERMITTED BY THE LOCAL AUTHORITY HAVING JURISDICTION. Doing so may cause interference with the operation of panic hardware.

WARNING: This product can expose you to chemicals including lead, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

INTRODUCTION

CAPXS Overview

Smart Video Intercom S (Model CAPXS) is a cloud based access control solution that includes an integrated video camera enabling advanced video features.

Connections Overview
The CAPXS has a combination of access control inputs/outputs that work in conjunction to control one access point.

Facility Code, Transcore 37-bit, 32-bit MiFare.
Request to Exit & Supervised **Input| REX: Used to request activation/release of door for exit purposes. SUP: Used to monitor door/gate closed state.
Primary Relay Output| Primary relay for door/gate release.
Auxiliary Relay Output**| Auxiliary relay for door/gate release.C

Carton Inventory

Tools Needed

• PH2 Phillips Screwdriver
• 1/8″ Flat or PH0 Phillips Screwdriver
• T20 Torx Driver/Bit

Additional Tools Recommended

• Network LAN Cable Tester
• Wi-Fi Analyzer App (smartphone app)
• Network Analyzer software
• Computer with Ethernet port
• Flat Head Screws for Mounting

Preparation for Installation
Be prepared by downloading and completing our Installation Readiness Survey. Assess current internet connection details of the community site prior to new unit or upgrade of an installation, and identify action items needed to proceed. You can find this helpful tool at the following link: https://p.widencdn.net/oyeejd/114a4574.

Dimensions

FRONT VIEW

SIDE VIEW

BACK VIEW

BOTTOM VIEW

Specifications

efficiency
Operating Current| 0.5A (typical) at 16VDC
CAPXS Operating Temperature Range| – 20°C to 50°C (-4°F to 122°F)
Enclosure| Polycarbonate
Storage and Shipping Temperature Range| -40°C to 85°C (-40°F to 185°F)
Wiegand Input (1)| 26-bit, 30-bit, 32-bit Mifare, *37-bit with and without facility code, and ASCII (for keypads)
1 Primary and 1 Auxiliary Relay Outputs| SPDT, Rated Load 12 VDC, 10 AMP (each)
Accessory Compatibility| Refer to the accessory page for compatible accessories
Network Compatibility| 10/100 Ethernet
Wi-Fi® Compatibility| 802.11b/g/n
Wi-Fi® Security| CAPXS is compatible with routers using the following security protocols: WPA3 Personal and WPA2 Personal (AES).
Wi-Fi® Range| Up to 250 feet (76.2 m), Open Air/Line-of-Sight to front of panel (range will vary depending on obstructions)
CAPXS Video Camera**| 1080p, Viewing angle – 135 degree diagonal, Up to 1,000 30-second temporary video events stored locally

NOTE: Only the 26-bit Wiegand protocol is compatible in UL installations. Wi- Fi® and wireless ranges were not evaluated by UL. For UL installations, the video camera is for supplement use only.

Wire Specifications

DESCRIPTION OF WIRE RUN| WIRE SPECIFICATION| MAXIMUM RUN DISTANCE
---|---|---
Power Wire, secondary DC output| 2-Conductor 14 AWG

2-Conductor 16 AWG

2-Conductor 18 AWG

| Up to 300 feet (91.4 m)

Up to 200 feet (60.9 m)

Up to 100 feet (30.4 m)

Local Area Network (LAN)

CAT 5e or better Network Cable.

| 8-Conductor, 24 AWG Twisted pair| 328 feet* (100 m)
Door Strike| 2-Conductor 18-22 AWG Shielded| 100 – 250 feet (30.5 – 76.2 m)
Magnetic Lock| 2-Conductor 18-22 AWG| 50 – 125 feet (15.2 – 38.1 m)
Dry Contact Closure (Most Gate Operators)| 2-Conductor 18-24 AWG Shielded| 500 – 2500 feet (152.4 – 762 m)
Exit Request (REX)| 2-Conductor 18-24 AWG| 500 feet (152.4 m)
Supervised Input| 2-Conductor 18-24 AWG| 500 feet (152.4 m)
Wiegand/Proximity Readers| 3-Conductor 18-22 AWG Shielded| 500 feet (152.4 m)

Use this chart to pull wires in preparation of your installation. Check the national and local building codes BEFORE installation.

NOTE: Main power supply and control wiring MUST be run in separate conduits. Conduits must be UL approved for low and high voltage. Refer to the NEC for additional wiring requirements. Category 5e cabling is the minimum performance category recommended. Wiring shall be in accordance with the National Electrical Code (ANSI/NFPA 70), local codes and authorities having jurisdiction. Always provide power from a dedicated source. Plug provided transformer into an outlet wired to its own 10 Amp minimum circuit breaker. This will prevent two problems:

• Other equipment cannot introduce spikes, noise, surges or dips into the power circuit that will affect the system.
• The system’s operation will not be affected if any other equipment develops a short circuit across the power line.

CAT 5/6 NETWORK CABLE NOTES:

• For outdoor distances exceeding 140 feet (42.7 m), a UL497 compliant primary surge protector MUST be installed at the CAPXS.
• Distances exceeding 328 feet (100 m) may be accommodated with additional hardware (available through third-party sources).

Internet Requirements

When selecting a router, use the information below to ensure compatibility.

MODEL: CAPXS – Smart Video Intercom S CAPXS can be connected to a router via a wired connection or Wi-Fi. LiftMaster recommends a minimum upload/download speed of 5Mbps for each CAPXS supporting video camera feeds.
NOTE: This upload speed should be met when considering usage of other devices on the network like cameras and computers.

CAPXS IS COMPATIBLE WITH ROUTERS USING THE FOLLOWING Wi-Fi COMMUNICATION PROTOCOLS:

• 802.11b
• 802.11g
• 802.11n

CAPXS WI-FI SECURITY COMPATIBILITY

• WPA3 Personal
• WPA2 Personal (AES)

ADDITIONAL COMPATIBILITY CONSIDERATIONS:

• DO NOT use Wi-Fi extender devices. These may introduce latency in the connection leading to choppy or loss of reliable video transmission.
• If using a Wi-Fi signal strength tool or app, a continuous Wi-Fi signal strength connection of at least -65 DBM (numbers closer to zero are stronger strength) at the CAPXS must be guaranteed to ensure an acceptable connection to the local network.
• Hidden network SSIDs are not supported. The network must be selectable from the CAPXS display.
• Wi-Fi networks requiring secondary authentication are not supported (E.g. Hotels and airport wifi).
• When checking signal strength in CAPXS admin mode, we recommend at least two bars, as shown on the CAPXS screen.

The following services are required for CAPXS to fully function

Setup a myQ® Community Account

NOTE: If you have an existing Q® Community account will have the same password. Go to: account.myQ.com and login. If you do not have a myQ® Community account:
Method 1

1. Call LiftMaster Customer Care at 800.323.2276 to create a myQ® Community account.
2. You will get a welcome em cept the invitation and register or login to your account.
3. 3. Setup the facility, select a subscription plan, add residents, and credentials (refer to the available Help in myQ® Community).
4. Continue with the installation of the CAPXS in this manual.

Method 2

1. Navigate to https://www.myqbusiness.com/.
2. Click the Sign-Up button.
3. Follow on-screen steps to set up a facility, select Community Manager, or Dealer, select subscription plan, add residents, and credentials.
4. Continue with the installation of the CAPXS in this manual.

Signing up for myQ® Community Services

Service subscriptions are required for CAPXS to fully function. To sign up for services:

1. Set up a myQ Community account
   • Go to: account.myQ.com
   • If you don’t have a myQ® account, choose Sign Up and follow the prompts to complete the account signup.
   • If you have an existing myQ® account, your myQ® Community account will have the same password. Choose Log In.
2. Create a new community
   • If you don’t have any communities in your account, you will be prompted to create a new community. Follow the prompts to complete community creation.
3. Add devices/subscription plan
   • Under Device Management, select CAPXS and any other LiftMaster access control devices.
   • The subscription plan is pre-selected based on selected devices. Select any add-on services and check out.
   • Follow the prompts to finish adding CAPXS and any other LiftMaster access control devices.
4. Configure the community
   • Under People—People Management, add residents. Also, make sure to assign at least one access group to each resident.
   • Under People—Mobile App License Management, assign myQ Community App licenses to residents.
   • For more, visit https://support.partner.liftmaster.com/s/community-access-support/admins-and-community-managers.
5. Continue with the installation of the CAPXS in this manual.

For Support, call 877.247.6764 or visit https://support.partner.liftmaster.com/s/community-access-support

NOTE: VoIP service is required for calling function. LiftMaster partners exclusively with Phone.com to provide the best-integrated solution for voice and video calling. Other VoIP providers are not compatible with our CAPXS.

Install Mounting Bracket

1. Mount the CAPXS Mounting Bracket securely to a flat surface or pedestal with appropriate (1/4 in.) flat head hardware for Surface Mount or appropriate #6 Flat Head screw for Gang Box Mount. Stainless steel hardware is recommended for mounting.

NOTES:

• ADA Compliance: When mounting the CAPXS at a pedestrian entrance, to meet ADA compliance, mount the top of the CAPXS screen no higher than 54 inches from the ground.

Surface Mount

Gang Box Mount

Connect Power

The outlet for the CAPXS MUST be an external dedicated 120 Vac outlet. Refer to the table below for maximum wire run distances. This outlet should be wired back to its own 10 Amp minimum circuit breaker.

1. Connect 14-18 AWG wire to the screw terminals on the power supply. Use 2 conductor, Red/Black, jacketed wire. Use Red for + and Black for -.
2. While pushing down the orange tab on the CAPXS power input connector on the Control Board, insert the stripped wire into the respective polarity input.
3. Release the orange tab on the power input connector to lock the wire in place.
4. Plug the power supply into a 120 Vac outlet after all connections have been made.

NOTE: Green LEDs on the Control Board will light when powered up. The CAPXS will display a MyQ logo while booting up. When boot up is complete, the user interface will appear.

CAUTION

• DO NOT use ANY power supply other than those supplied with your CAPXS.
• DO NOT power electronic strikes and latches with the same power supply used to power the access control panel; doing so will cause DAMAGE to the CAPXS. Use ONLY a UL listed burglar alarm or access control system to power electronic strikes and latches.
• DO NOT connect the power supply to a switched outlet or otherwise controlled AC outlet.
• DO NOT connect the power supply to the 120 Vac outlet until ALL wiring is completed.
• DISCONNECT the power supply from the 120 Vac outlet prior to inserting or removing wires from the terminal block to the Control Board.

Connect Internet
The CAPXS can connect to the Internet with a wired connection or with Wi-Fi® (wireless). See page 9 for Internet requirements. If you are not in Admin Mode, press the 3 dots in the upper right corner of the CAPXS display and enter the Admin Code, press the Network tab on the CAPXS display, and press the “Change Network Settings” button. Follow the instructions according to your application.
NOTE: The default Admin Code can be found in your myQ Business account. When you add a CAPXS device to a facility, you will be prompted to create a new Admin Code.

OPTION 1 Wired Connection
The Local Area Network (LAN) port is a 10/100 Ethernet interface with an RJ45 jack for connecting the CAPXS to a hub, switch, or router in order for it to gain connectivity to the Internet. Use a straight, (i.e., non-crossover) Cat5e, or Cat6 cable to connect to a local hub, switch or router. This type of cable is referred to as an Ethernet cable in this manual.

1. Connect an Ethernet cable from the hub, switch, or router to the LAN port on the back of the CAPXS. When connected properly, the green and amber LED on the Ethernet port on the back of the CAPXS will light/flicker. If the green LED is not lit, check the connections on the CAPXS and the Ethernet hub.
2. On the display, select Wired Network if dynamic configuration (DHCP) is desired or select Manual Setup for a static IP address.

OPTION 2 Connect through Wi-Fi® (Wireless)

1. On the display select Wi-Fi® Network.
2. Select the network the CAPXS will use.
3. Enter the password for the network.
4. Select Login.

Additional compatibility considerations:

• When checking signal strength in CAPXS admin mode, we recommend at least two bars.
• If using a Wi-Fi® signal strength tool or app, a continuous Wi-Fi® signal strength connection of at least -65 dBm (numbers closer to zero are stronger strength) at the CAPXS must be guaranteed to ensure an acceptable connection to the local network.
• Hidden network SSIDs are not supported. The network must be selectable from the CAPXS display.
• Wi-Fi® networks requiring secondary authentication are not supported (E.g. Hotels and airport Wi-Fi®).

Setup CAPXS

On the display, select each tab in Admin Mode to validate setup (network, inputs, outputs, etc.). Once you have validated the setup, exit Admin Mode.

Mounting CAPXS

Insert the CAPXS in the mounting bracket until the unit snaps into place. Using screws provided, tighten the screws through the side of the mounting bracket to securely affix the CAPXS to the Mounting Bracket.

Door Access
Disconnect power BEFORE making electrical connections. Below is an example of a wiring setup for door access.

Gate Access (Wired)
Disconnect power BEFORE making electrical connections. Below is an example of a wiring setup for gate access.

RESET BUTTON
NOTE: It is recommended to reset the CAPXS to factory defaults by using the Factory Reset option in the Admin Mode. In the event you have forgotten the Admin Code, or the display has become unresponsive, you can manually reset the CAPXS using the Reset Button. To manually reset the CAPXS: With the CAPXS powered on, press and hold the Reset Button for 3 seconds. The CAPXS will reboot and restore factory default settings.
NOTE: Resetting to factory default setting will erase Network settings. Have the Network configuration information available to be re-entered once the reset completes.

Repair Parts

Accessories

KPR2000 is not UL listed to UL 294. It cannot be used as primary means of granting or denying access but only for supplemental use.

NOTE: A current list of compatible readers and keypads is maintained at LiftMaster.com. If you have a specific model of reader or keypad that is not listed on the LiftMaster website, please contact LiftMaster Technical Support to determine compatibility.

CAPXS Name:
NOTE: Any user of the system is subject to the terms outlined in the product EULA.

DEVICE CONFIGURATION:

EOL (Y / N)

| | |

OUTPUTS

| PRIMARY RELAY| AUXILIARY RELAY
N.O.| N.C.| N.O.| N.C.
| | |
Notes:

Legal Disclaimers

Canada-Underwriters Laboratories Compliance
The CAPXS shall be installed in accordance with Part 1 of the Canadian Electrical Code.
Documentation Disclaimer and Restrictions
Information in this document is subject to change without notice and does not represent a commitment on the part of LiftMaster. For the most up-to-date information, visit LiftMaster.com. This document and the data herein shall not be duplicated, used or disclosed to others for procurement or manufacturing, except as authorized with the written permission of LiftMaster. The information contained within this document or within the product itself is considered the exclusive property of LiftMaster. All information in this document or within the hardware and software product themselves is protected by the copyright and/or other intellectual property laws of the United States.

Endurance: Level 4, Line security: Level 1, Destructive Attack: Level 1, Power Standby: Level 1

NOTICE: This device complies with part 15 of the FCC rules and Innovation, Science and Economic Development Canada license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTICE: When mounting the CAPXS at a pedestrian entrance, to meet ADA compliance, mount the top of the CAPXS screen no higher than 54 inches from the ground.

NOTE: When installing CAPXS, please refer to the local jurisdiction for any specific requirements such as physical signage that may be required.

FCC CAUTION
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate equipment.
Compliance with FCC requirement 15.407(c)
Data transmision is always initiated by software, which is then passed down through the MAC, through the digital and analog baseband, and finally to the RF chip. Several special packets are initiated by the MAC. These are the only ways the digital baseband portion will turn on the RF transmitter, which it then turns off at the end of the packet. Therefore, the transmitter will be on only while one of the aforementioned packets is being transmitted. In other words, this device automatically discontinues transmission in case of either absence of information to transmit or operational failure.
Frequency Tolerance: +/-20 p.p.m.
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. To access Device Compliance Information for FCC and IC, click on the “i” in the upper left hand corner of the Home Screen on the CAPXS.

Warranty

LiftMaster (“Seller”) warrants to the first purchaser of this product, for the structure in which this product is originally installed, that it is free from defect in materials and/or workmanship for a period of two years from the date of purchase. The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, maintenance and testing. Failure to comply strictly with those instructions will void this limited warranty in its entirety. If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, call 1-800-528-2806 before dismantling this product. Then send this product, pre-paid and insured, to our service center for warranty replacement. Products returned to Seller for warranty replacement, which upon receipt by Seller are confirmed to be defective and covered by this limited warranty, will be replaced (at Seller’s sole option) at no cost to you and returned pre-paid. Defective parts will be replaced with new or factory-rebuilt parts at Seller’s sole option.

THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, AND OF ANY OTHER OBLIGATIONS OR LIABILITY ON SELLER’S PART. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, PROBLEMS RELATED TO INTERFERENCE, OR REPLACEMENT OF BATTERIES. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT. Some states do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

References

• LiftMaster | Garage Door Openers, Remotes & Accessories
• VOIP Business Phone Service & Business Phone Systems
• P65Warnings.ca.gov
• p.widencdn.net/oyeejd/114a4574
• B2B Support
• B2B Support
• myQ

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