PHILIPS SP9841 Tripleheader Shaver Instruction Manual

PHILIPS SP9841 Tripleheader Shaver

Product Information

The Tripleheader shaver SP9841, SP9840 is a high-quality electric shaver manufactured by Philips Norelco. It comes with various features to provide a comfortable and efficient shaving experience. The shaver includes a click-on precision trimmer attachment for precise grooming, a shaving unit with a hair chamber for easy cleaning, and a quick clean pod cartridge for convenient maintenance. The battery charge indicator and battery charge percentage display ensure you never run out of power during your shaving routine. Additionally, the shaver offers personal comfort settings that can be adjusted using the increase and decrease buttons.

Product Usage Instructions

1. Before using the shaver, read all the instructions provided in the user manual.
2. Register your product at www.norelco.com/register to benefit from Philips Norelco’s support.
3. Ensure the shaver is disconnected from the power outlet before cleaning.
4. To reduce the risk of electric shock, never reach for a corded product that has fallen into water. Unplug it immediately and keep the power cord dry.
5. Avoid placing or storing the shaver where it can fall or be pulled into a tub or sink. Do not expose the product or power cord to water or other liquids.
6. Always unplug the shaver from the power outlet, except when charging. Remove the power cord from both the outlet and the product before cleaning.
7. If the shaver has a damaged power cord, is not working properly, or has been dropped into water, do not operate it. Contact Philips for assistance.
8. Keep the power cord away from heated surfaces and never insert any object into any opening of the shaver.
9. Use only the original Philips accessories or consumables with the shaver. Only use the detachable power cord HQ8505.
10. Avoid exposing the shaver and its batteries to fire, direct sunlight, or high temperatures.
11. If the shaver becomes abnormally hot, smelly, changes color, or if charging takes longer than usual, stop using and charging it. Contact Philips for further assistance.
12. Do not place the shaver and its batteries in microwave ovens or on induction cookers.
13. Do not open, modify, pierce, damage, or dismantle the shaver or battery. This prevents batteries from overheating or releasing toxic substances. Avoid short-circuiting, overcharging, or reverse-charging batteries.
14. If batteries are damaged or leaking and come into contact with your skin or eyes, rinse well with water and seek medical care immediately.
15. Ensure your hands, the product, and the batteries are dry when handling batteries.

Introduction

Congratulations on your purchase and welcome to Philips Norelco!
To fully benefit from the support that Philips Norelco offers, register your product at www.norelco.com/register.

General Description

1. Click-on precision trimmer attachment
2. Shaving unit with hair chamber
3. Notification symbol
4. Cleaning reminder
5. Replacement reminder
6. Travel lock symbol
7. Battery charge indicator
8. Battery charge percentage
9. Personal comfort settings bar
10. Personal comfort settings increase button
11. Personal comfort settings decrease button
12. On/off button
13. Quick Clean Pod Cartridge
14. Quick Clean Pod
15. Small plug
16. Power cord with plug
17. Pouch

IMPORTANT SAFETY INSTRUCTIONS

When using an electric product, basic precautions should always be followed, including the following:
Read all instructions before using this product.

DANGER: To reduce the risk of electric shock:

• Do not reach for a corded product that has fallen into water.
• Unplug immediately from the power outlet.
• Keep the power cord dry.
• Do not place or store the product where it can fall or be pulled into a tub or sink. Do not place or drop the product into water or other liquid.
• This product does not work while it is connected to the power outlet. Except when charging, always unplug this product from the power outlet.
• Remove power cord from power outlet and product before cleaning.

WARNING: To reduce the risk of burns, fire, electric shock, or injury to persons:

• This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the product by a person responsible for their safety. Children should be supervised to ensure that they do not play with the product.
• Use this product only for its intended household use as described in this manual. Misuse can lead to hazards or serious injuries. Do not use attachments not recommended by Philips North America LLC.
• Never operate this product if it has a damaged power cord, if it is not working properly, after it has been dropped or damaged, or after the product or power cord has been dropped into water. For assistance call 1-800-243-3050.
• Keep the power cord away from heated surfaces.
• Never drop or insert any object into any opening.
• Do not use the power cord in or near a power outlet that contains an electric air freshener to prevent damage to the power cord.
• Do not use product outdoors or operate where aerosol (spray) products are being used or where oxygen is being administered.
• Always check cutters, cutting unit and guards before using the product. Do not use the product if cutters, cutting unit or guards are damaged, as injury may occur.
• Always attach power cord to product first, then to power outlet. To disconnect, set all controls to ‘off’ position. Then remove power cord from power outlet.
• Plug power cord directly into power outlet. Do not use an extension cord.
• Unplug power cord before plugging in or unplugging the product.
• Only use the power cord and other accessories supplied with the product.
• The batteries used in this product may present a fire or chemical burn hazard if mistreated. Do not disassemble, heat above 100 °C (212 °F) or incinerate.

IMPORTANT: The power plug contains a transformer. Do not cut off the power plug to replace it with another plug as this will cause a hazardous condition.

• Only use original Philips accessories or consumables. Only use the detachable power cord HQ8505.
• Charge, use and store the product at a temperature between 41 °F / 5 °C and 95 °F / 35 °C.
• Keep product and batteries away from fire and do not expose them to direct sunlight or high temperatures.
• If the product becomes abnormally hot or smelly, changes color or if charging takes longer than usual, stop using and charging the product and contact Philips.
• Do not place products and their batteries in microwave ovens or on induction cookers.
• Do not open, modify, pierce, damage or dismantle the product or battery to prevent batteries from heating up or releasing toxic or hazardous substances. Do not short-circuit, overcharge or reverse charge batteries.
• If batteries are damaged or leaking, avoid contact with the skin or eyes. If this occurs, immediately rinse well with water and seek medical care.
• When you handle batteries, make sure that your hands, the product and the batteries are dry.
• To avoid accidental short-circuiting of batteries after removal, do not let battery terminals come into contact with metal objects (e.g. coins, hairpins, rings). Do not wrap batteries in aluminum foil. Tape battery terminals or put batteries in a plastic bag before you discard them.

Philips Norelco Quick Clean Pod Cartridge fluid

• Do not take internally.
• Avoid contact with the eyes. In case of eye contact, thoroughly flush with cold water. If irritation persists, get medical attention.
• Keep out of reach of children.

SAVE THESE INSTRUCTIONS

The display

Note: Remove any sticker or protective foil from the display before using the product.

Charging

• When the shaver is charging, the battery charge indicator on the shaver flashes white.
• The battery charge is indicated by the battery charge percentage flashing on the display, which is shown when the shaver is moved.
• Quick charge: After approx. 5 minutes charging, the shaver contains enough energy for one shave.

Battery fully charged

• When the battery is fully charged, the battery charge indicator lights up white continuously.
• Note: When the battery is full, the display switches off automatically after 15 minutes.
• The battery charge percentage lights up white continuously when the shaver is moved.

Battery low

• When the battery is almost empty, the battery charge indicator flashes orange and the shaver beeps. At this point there is enough energy left for one shave.

Remaining battery charge

• The remaining battery charge is indicated by the battery charge percentage shown on the display.

Personal comfort settings

The shaver has a feature that allows you to personalize your settings. Depending on your personal shaving needs, choose between three settings, from low to high: comfort, dynamic or efficiency. When you press the button on the left or right of the display, the segment of the personal comfort settings bar lights up to indicate the selected setting. To select a lower or higher setting, press the button on the left or right of the display.

Cleaning reminder

• Clean the shaver after every use for optimal performance (see ‘Cleaning and maintenance’).
• When you switch off the shaver, the cleaning reminder flashes to remind you to clean the shaver.

Travel lock

• When you are going to travel, you can lock the shaver to prevent it from accidentally switching on (see ‘Activating the travel lock’).

Replacement reminder

• For maximum shaving performance, we advise you to replace the shaving heads once a year.
• Replace damaged shaving heads immediately.
• Always replace the shaving heads with original Philips shaving heads.
• The shaver is equipped with a replacement reminder which reminds you to replace the shaving heads. The shaver beeps, the replacement reminder lights up and the arrows flash to indicate that you have to replace the shaving heads.
• Note: After replacing the shaving heads, you can reset the replacement reminder by pressing the on/off button for 7 seconds. If you do not reset the replacement reminder, the shaver resets automatically after 9 shaves.

’Unplug for use’ reminder

• The ‘unplug for use’ symbol flashes to remind you to disconnect the shaver from the wall socket before you can switch it on.

Notification symbol

Overheating

• If the shaver overheats during charging, the notification symbol flashes. When this happens, the shaver automatically stops charging.
• Charging continues once the temperature of the shaver has decreased to the normal level after approx. 10 minutes.

Blocked shaving heads

• If the shaving heads are blocked, the notification symbol continuously lights up red. The replacement reminder and the cleaning reminder alternately flash white and the shaver beeps. In this case, the motor cannot run because the shaving heads are dirty or damaged. If the shaving heads are dirty, you have to clean them.
• If the shaving heads are damaged, you have to replace them.

Charging

• Charge the shaver before you use it for the first time and when the display indicates that the battery is almost empty.
• Charging takes approx. 1 hour. A fully charged shaver has a shaving time of up to 60 minutes.
• After approx. 5 minutes of charging the shaver contains enough power for one shave.

Note: You cannot use the shaver while it is charging.

Quick charge

• After approx. 5 minutes of charging the shaver contains enough power for one shave.

Charging with the supply unit

1. Make sure the shaver is switched off.
2. Put the small plug in the shaver and put the supply unit in the wall socket. The display of the shaver indicates that the shaver is charging.
3. After charging, remove the supply unit from the wall socket and pull the small plug out of the shaver.

Note: When the battery is full, the display switches off automatically after 15 minutes.

Using the shaver

Always check the shaver and all accessories before use. Do not use the shaver or any accessory if it is damaged, as this may cause injury. Always replace a damaged part with one of the original type.

This symbol indicates that the shaver can be used in the bath or shower.

• Use this shaver for its intended household use as described in this manual.
• For hygienic reasons, the shaver should only be used by one person.
• Trimming is easier when the skin and hair are dry.

Note: This shaver is waterproof. It is suitable for use in the bath or shower and for cleaning under the tap. For safety reasons, the shaver can only be used without cord.

Switching the shaver on and off

1. To switch on the shaver, press the on/off button once.
   • The battery charge percentage lights up for a few seconds.
2. To switch off the shaver, press the on/off button once.
   • The battery charge percentage lights up for a few seconds and shows the remaining battery charge.

Shaving

Skin adaptation period

Your first shaves may not bring you the result you expect and your skin may even become slightly irritated. This is normal. Your skin and beard need time to adapt to any new shaving system. To allow your skin to adapt to this new appliance,we advise you to shave regularly (at least 3 times a week) and exclusively with this appliance for a period of 3 weeks.

Shaving tips

• For the best results on skin comfort, pre-trim your beard if you have not shaved for 3 days or longer.
• Select your personal comfort setting (see ‘Personal comfort settings’).

Dry shaving

1. Switch on the shaver.
2. Move the shaving heads over your skin in circular movements to catch all hairs growing in different directions. Make sure each shaving head is fully in contact with the skin. Exert gentle pressure for a close, comfortable shave.
   • Note: Do not press too hard, as this can cause skin irritation.
3. Switch off and clean the shaver after each use (see ‘Cleaning and maintenance’). The display lights up for a few seconds to show the remaining battery charge.

Wet shaving

For a more comfortable shave, you can also use this appliance on a wet face with shaving foam or shaving gel.

1. Apply some water to your skin.
2. Apply shaving foam or shaving gel to your skin.
3. Rinse the shaving unit under the tap to ensure that the shaving unit glides smoothly over your skin.
4. Switch on the shaver.
5. Move the shaving heads over your skin in circular movements to catch all hairs growing in different directions. Make sure each shaving head is fully in contact with the skin. Exert gentle pressure for a close, comfortable shave.
   • Note: Do not press too hard, as this can cause skin irritation.
   • Note: Rinse the shaving unit regularly to ensure that it continues to glide smoothly over your skin.
6. Dry your face.
7. Switch off the shaver and clean it after each use.
   • Note: Make sure that you rinse all foam or shaving gel off the shaver.

Using click-on attachments

Removing or attaching click-on attachments

1. Make sure the shaver is switched off.
2. Pull the attachment straight off the shaver.
   • Note: Do not twist the attachment while you pull it off the shaver.
3. Insert the lug of the attachment into the slot in the top of the shaver. Then press down the attachment to attach it to the shaver (‘click’).

Using the precision trimmer attachment

You can use the precision trimmer attachment to touch up your beard, sideburns and moustache.

1. Attach the attachment to the appliance (‘click’).
2. Switch on the shaver.
3. Hold the precision trimmer perpendicular to the skin and move it downwards while exerting gentle pressure.
4. Switch off the shaver and clean the attachment after use.

Travel lock

• You can lock the shaver when you are going to travel to prevent it from switching on accidentally.

Activating the travel lock

1. Press the on/off button for 3 seconds to use the travel lock mode.
   • While you activate the travel lock, the travel lock symbol lights up briefly and the shaver produces a short sound.When the travel lock is activated, the travel lock symbol flashes. If you try to switch on the shaver while the travel lock is active, the travel lock symbol flashes.

Deactivating the travel lock

1. Press the on/off button for 3 seconds. While you deactivate the travel lock, the travel lock symbol lights up briefly and the shaver produces a short sound.The shaver switches on and is now ready for use again.

Cleaning and maintenance

• Regular cleaning guarantees better shaving results.
• Never clean, remove or replace the shaving unit while the shaver is switched on.
• Do not apply pressure to shaving head guards.
• Do not touch shaving heads with hard objects as this may dent or damage the precision-made slotted guards.
• Do not use compressed air, abrasives, scourers or aggressive liquids such as petrol or acetone to clean the shaver.

How do I use the Quick Clean Pod？

What does the icon on my Quick Clean Pod mean?

Preparing the Quick Clean Pod for use

1. Twist and remove the top of the Quick Clean Pod.
2. Twist the lid off of the Quick Clean Pod Cartridge.
3. Lift the tab on the seal and pull it by the corner to remove the seal from the Quick Clean Pod Cartridge.
4. Press the small circular piece on the handle of the Quick Clean Pod Cartridge to break the snap hook on the handle.
5. Place the Quick Clean Pod Cartridge into the Quick Clean Pod.
6. Put the top of the Quick Clean Pod back onto the base and turn it clockwise until you hear a click.

Do not tilt the Quick Clean Pod to prevent leakage.

Using the Quick Clean Pod

Note: If you use the shaver with shaving foam, shaving gel or pre-shave products, thoroughly rinse the shaving heads before you use the Quick Clean Pod.

Always shake excess water off the shaver before you place it in the Quick Clean Pod.

1. Place the shaver upside down into the Quick Clean Pod. The shaver automatically detects that it is in the Quick Clean Pod.
2. Switch on the shaver to start the cleaning program.

Each cleaning program takes approximately one minute.

1. Let the shaver air-dry completely in the Quick Clean Pod before storing it.

Replacing the Quick Clean Pod Cartridge

• Replace the Quick Clean Pod Cartridge immediately when the cartridge replacement icon on the Quick Clean Pod becomes visible or follow the table below.

1. Twist and remove the top of the Quick Clean Pod.
2. Lift the Quick Clean Pod Cartridge out of the Quick Clean Pod by the handle.
3. Pour any remaining fluid down a drain and recycle the empty cartridge in accordance with local waste regulations.
4. Place a new Quick Clean Pod Cartridge into the Quick Clean Pod (see ‘Preparing the Quick Clean Pod for use’).Scan the QR code to the left or visit www.philips.com/cleaning-cartridge to order replacement Quick Clean Pod Cartridges.

Thorough cleaning

We advise you to clean the shaving heads thoroughly once a month or when the shaver does not shave as well as it used to.

1. Switch off the shaver.
2. Pull the shaving head holder off the bottom part of the shaving unit.
3. Rinse the hair chamber and shaving head holder under the tap.
4. Turn the retaining ring anticlockwise and lift it off the shaving head. Repeat this process for the other retainingrings. Place them aside in a safe place.
5. Remove the shaving heads from the shaving head holder. Each shaving head consists of a cutter and guard.
   • Note: Do not clean more than one cutter and guard at a time, since they are all matching sets. If you accidentally put a cutter in the wrong shaving guard, it may take several weeks before optimal shaving performance is restored.
6. Clean the cutter and guard under the tap.
7. Shake off excess water.
8. Put the cutter back into the guard.
9. Place the shaving heads in the shaving head holder.
10. Place the retaining ring on the shaving head.
11. Align the arrows on the retaining ring with the projections in the shaving head holder. Turn the ring clockwise until it clicks to indicate that the ring is fixed.
12. Attach the shaving head holder to the bottom part of the shaving unit (‘click’).

Cleaning the trimmer attachment

Never dry the trimmer with a towel or tissue, as this may damage the trimming teeth.
Clean the precision trimmer attachment after each use.

1. Switch on the shaver with the precision trimmer attachment attached.
2. Rinse the attachment under a warm tap.
3. After cleaning, switch off the shaver.
4. Carefully shake off excess water and let the attachment air-dry completely.

Tip: For optimal performance, lubricate the teeth of the attachment with a drop of sewing machine oil regularly.

Replacement

Replacing the shaving heads

• For maximum shaving performance, we advise you to replace the shaving heads every twelve months. Replace damaged shaving heads immediately.

• Always replace the shaving heads with original Philips shaving heads (see ‘Ordering accessories’).

Replacement reminder

The replacement reminder indicates that the shaving heads need to be replaced. The shaving unit symbol lights up continuously, the arrows flash white and you hear a beep when you switch the shaver on or off.

1. Switch off the shaver.
2. Press the release button on the shaving unit and pull the shaving head holder off the shaving unit.
3. Remove the shaving heads from the shaving head holder. Discard the used shaving heads immediately to avoid mixing them with the new shaving heads.
4. After replacing the shaving heads, you can reset the replacement reminder by pressing the on/off button for 7 seconds. Wait until your hear 3 beeps. If you do not reset the replacement reminder, the shaver resets automatically after 9 shaves.

Storage

• Store the shaver in the pouch.
  • Note: Always let the shaver dry completely before you store it in the pouch.

Ordering accessories

To buy accessories or spare parts, visit www.philips.com/parts-and- accessories or go to your Philips dealer. You can also contact the Philips Consumer Care Center in your country (see the international warranty leaflet for contact details).

The following accessories and spare parts are available:

• SH91 Philips Norelco replacement shaving heads
• CC12 Philips Norelco Quick Clean Pod Cartridge 2-pack

Assistance

• For assistance, visit our website: www.philips.com/support or call toll free 1-800-243-3050.

Disposal

• This product contains a rechargeable lithiumion battery which must be disposed of properly.
• Contact your local town or city officials for battery disposal information. You can also call 1-800-822-8837 or visit www.call2recycle.org for battery drop-off locations.
• For assistance, visit our website www.philips.com/support or call 1-800-243-3050 toll free.
• Your product is designed and manufactured with high quality materials and components, which can be recycled and reused. For recycling information, please contact your local waste management facilities or visit www.recycle.philips.com.

Warranty

Full Two-Year Warranty

Philips North America LLC warrants this new product (except cutters and combs) against defects in materials or workmanship for a period of two years from the date of purchase, and agrees to repair or replace any defective product without charge.

IMPORTANT: This warranty does not cover damage resulting from accident, misuse or abuse, lack of reasonable care, the affixing of any attachment not provided with the product or loss of parts or subjecting the product to any but the specified voltage or batteries.*

NO RESPONSIBILITY IS ASSUMED FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

In order to obtain warranty service, simply go to www.philips.com/support for assistance. It is suggested that for your protection you return shipments of product by insured mail, insurance prepaid. Damage occurring during shipment is not covered by this warranty.

NOTE: No other warranty, written or oral, is authorized by Philips Personal Health, a division of Philips North America LLC.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion and limitations may not apply to you. Read enclosed instructions carefully.

45-DAY MONEY-BACK GUARANTEE

To enjoy the closest and most comfortable shave from your new Philips Norelco Men’s Shaver, the shaver should be used exclusively for 3 weeks. This allows your hair and skin enough time to adapt to the Philips Norelco Shaving System. If, after that period of time, you are not fully satisfied with your Philips Norelco Men’s Shaver, send the product back along with a dated sales receipt and we’ll refund you the full purchase price.

The product must be shipped prepaid by insured mail, insurance prepaid, have the original sales receipt, indicating purchase price and date of purchase, and the moneyback guarantee return authorization form enclosed. We cannot be responsible for lost mail. The product must be postmarked no later than 45 days after the date of purchase. Philips reserves the right to verify the purchase price of the product and limit refunds not to exceed suggested retail price.

To obtain money-back guarantee service, please go to www.PhilipsMoneyBack.com. Delivery of refund check will occur 6–8 weeks after receipt of returned product.

Manufactured for: Philips Personal Health

• a division of/una división de Philips North America LLC
• P.O. Box 10313, Stamford, CT 06904 USA

This symbol on the product’s nameplate means it is listed by Underwriters’ Laboratories, Inc.

Norelco and Tripleheader are registered trademarks of Philips North America LLC.
PHILIPS and Philips shield are registered trademarks of Koninklijke Philips N.V.

©2023 Philips North America LLC. All rights reserved.

References

• ilumina.la
• Call2Recycle | Leading the Charge For Battery Recycling
• Product registration | Philips
• Accessories and replacements | Philips
• Parts & accessories | Philips
• Support Home | Philips
• Philips Consumer Product Return and Refunds - Cookies Required

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