Ooma Office Expansion Base Station Setup Guide

Setup Guide

Expansion Base Station

Quick Start Guide

Introduction

Congratulations on your purchase of an Ooma Office Expansion Base Station!
By linking this Base Station to your existing Ooma Office account, you will add capacity to support
up to five additional analog phones in your office.
One analog phone can be immediately connected into the phone jack built into the expansion unit.
Up to four more analog phones can be supported by connecting them to paired Linx devices
(sold separately).

Package Contents

Setup Overview

Each Expansion Base Station requires a separate Ethernet connection to the router or switch in
your office. If you want to extend the range of your Linx devices, you should install the expansion
unit in a different location than the primary Base Station. For best Linx range and performance,
spread out the installations of your Base Stations and pair each Linx to the closest Base Station.

NOTE: For best wireless performance, Base Stations should be separated by at
least 12 inches and should not be stacked one on top of another.
IMPORTANT: Ooma Office requires a broadband Internet connection and a minimum
of 128kbps of upstream and downstream bandwidth for each user inside the office.
Users who primarily access the system from outside the office using the mobile app or
a remote number do not need to be counted.

Step 1 | Add Base Station to Account

Before you plug in the Expansion Base Station, you must link it to your
existing Ooma Office account. Follow the instructions below:
a Go to the following URL and log into your
Ooma Office Manager account:
http://office.ooma.com/base_stations 
b Click the Add Base Station button.
c Enter the seven-digit activation code found on
the bottom of your new Base Station and enter
a descriptive name.
d Click the Add button.

The Base Station is now linked to your account.

Step 2 | Install Base Station

Connect Base Station to Router

Connect your Base Station to the Internet
Use the included Ethernet cable to connect the TO INTERNET port of
the Base Station to an open Ethernet port on your router.

Connect Your Phone (optional)

Plug your phone into the Base Station
If you are using the phone jack in the Base Station, use your existing phone cable to plug your
analog phone into the PHONE port. If you are using a cordless phone, connect the cordless phone
base unit to the PHONE port.
NOTE: For best performance, fax machines should be plugged into a Base Station.

Power On

Plug in your Base Station
Plug the provided AC adapter into the POWER port. It is normal for the status light on the front
of the Base Station to blink amber for several minutes while the device is booting up.
The status light will turn solid blue once the system is fully functional.

If your device requires a software upgrade, it may take 15-30 minutes
to finish booting up the first time you plug it in. Do not unplug the
Base Station while it is upgrading. It will automatically reboot
after the upgrade is complete.

Step 3 | Assign Devices to Users

Log into Ooma Office Manager
You are now ready to assign the analog phone connected to the
Expansion Base Station to a new or existing user on your account.
Go to the following URL and log in:
http://office.ooma.com/extensions
Click on the user that will use the analog phone you just installed,
select the Devices tab and then click the Add device button. Follow
the directions on the screen.
Pairing Linx devices
If you have purchased additional Linx devices that you want to pair
with the Expansion Base Station, proceed to Step 4 and follow the
directions on the back of this guide.
Once you have finished installling the Linx devices, follow the
directions above to assign those devices to users on your system.
That’s it. You’re Done!
If you have any questions about setting up or configuring your
system, please call our customer care hotline for help:
1-866-939-OOMA (6662)

Step 4 | Connect More Analog Phones (optional)

Put your Expansion Base Station in pairing mode
Press and hold the PAGE button on the back of your Base Station for three
seconds to activate pairing mode for 5 minutes.
The system status indicator on the front of the Base Station will start to blink
blue as it searches for new Linx devices.

Plug in your Linx device
Decide where you would like to install your
analog phone and find the closest power outlet.
Plug the Linx into the power outlet. The system
status indicator on the Linx should start to blink
amber as it searches for a Base Station.
The system status indicator on the Linx device
will turn blue once the Linx has paired with the
Base Station.

Connect your phone
Use a telephone cord to connect your analog
phone to the phone jack at the bottom of the
Linx device.
Repeat Step 4 for each Linx you want to install.
Note that each Base Station can pair with a
total of four Linx devices. If you wish to use
more than four Linx devices, see below.

Advanced Features of Ooma Office

Ooma Office comes with a full suite of features to accomodate all types of businesses. Learn more below

Mobile Application
All users on your system can make and receive calls, listen to voicemail, and update
extension preferences by using the Ooma Office mobile app for iOS and Android. Before
they can use the app, you must first enable the mobile app on their extension. The user
will receive an email with instructions on how to download the app. To get started, visit:
http://office.ooma.com/mobile_app

Supporting More Analog Phones
Each Base Station can support up to five analog phones using the built-in phone port and
wireless links to up to four Linx devices. To add support for more analog phones in the
office, you can purchase additional Base Stations and Linx devices (each sold separately).
With four Base Stations and 16 Linx devices, you can connect up to 20 analog phones
in one location. To add more base stations to your account, visit:
http://office.ooma.com/base_stations

Toll-Free Numbers
Adding a toll-free number gives your small business a national footprint and makes
it easy for customers to reach you. You may select one toll-free number for your Ooma
Office account. The number comes with 500 minutes of free inbound calling. Additional
usage rates apply; see our website for details. To select a toll-free number, visit:
http://office.ooma.com/toll_free

IP Phones (coming soon)
IP Phones are “smart” desktop phones that connect to your office network using a hardwired
Ethernet connection. They often have large displays which make it convenient to
handle multiple lines and access advanced features. Ooma Office is compatible with
select models of IP phones and can support a mixture of analog phones and IP phones
at the same location. To set up IP phones, visit:
http://office.ooma.com/ip_phone

Virtual Fax
Send and receive faxes online with a Virtual Fax extension. Once it has been set up, all
inbound faxes will be forwarded to your email and any of your users will be able to use
the Ooma Office web portal to send out PDF files as faxes. The Virtual Fax extension
includes a dedicated phone number. To set up a virtual fax, visit:
http://office.ooma.com/virtual_fax

Conference Server
The conference server can host up to ten meeting rooms. Each meeting room is
assigned its own unique conference ID and can accommodate up ten simultaneous
internal or external call-in participants. The conference server comes with a dedicated
phone number for direct access. To set up conferencing, visit:
http://office.ooma.com/conferences

Quick Reference Guide

Troubleshooting

Base Station status indicator is blinking amber
When the status indicator on your Ooma Office Base Station blinks amber, your Base Station is
not operational. Check below to find out what is preventing it from working.

• Your Base Station may not be connected to the Internet. Check that your network cables
  are plugged in securely. Verify that the TO INTERNET port is connected to your router (or
  modem) and the green LED at the top of the port is lit up.

• Try rebooting your Base Station, modem, and router by power cycling the devices.

• Your Base Station may be unable to register with the Ooma network. Verify that you have
  activated your device as described in Step 1. Try power cycling the Base Station.

• Verify that your Internet connection is working. Optionally, connect a computer to the LOCAL
  NETWORK port of the Base Station and browse to http://office.ooma.com. You should see
  the login screen for Ooma Office Manager. If not, troubleshoot your Internet connection.
  The phone connected to the Base Station has no dial tone
  If the status indicator on the Base Station is blue but you don’t hear a dial tone, check that
  your phone is correctly plugged into the PHONE port of the Base Station.
  I hear an “extension has not been set up” error message when I pick up the phone
  Log into the Ooma Office Manager and make sure that your Linx or Base Station device has
  been assigned to a user. Select a user and switch to the Devices tab to add the Linx or
  Base Station phone port to a user.

The Linx device won’t pair with my Base Station

• Move the Linx closer to your Base Station and try to pair again.

• Perform a factory reset of the Linx by inserting a paper clip into the pinhole next to the phone jack of
  the Linx device. Hold for 10 seconds until the system status light blinks amber. Try to pair again.

• If the status indicator on the Base Station blinks purple/blue when you put it into pairing mode,
  you have exceeded the capacity of the Base Station. Each Base Station can only support up to
  four wireless DECT devices like the Linx. You may purchase additional Base Stations if you need to
  connect more Linx devices inside your office.

The phone connected to my Ooma Linx device has no dial tone

• If the system status indicator on the Linx is lit amber, try installing the Linx closer to the
  Base Station. Also try performing a factory reset of the Linx device by following the directions above.

• If the system status indicator on the Linx is blinking amber, follow the setup instructions again
  to register the device with your Base Station.

• Verify that your Base Station is powered on and has a blue status indicator. Next, plug an analog
  phone into the PHONE port of the Base Station to check for a dial tone.

Voice sounds stuttery or sometimes breaks up
Voice quality depends on the speed and quality of your Internet. Please call our customer care hotline if
you are experiencing voice quality issues.
Step 4 | Connect More Analog Phones (optional)
4a 4b
© 2015 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Office, Ooma Linx, and all other Ooma company,
product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.

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