Apps Tuya Smart App User Manual
- June 3, 2024
- APPs
Table of Contents
Quick – Operatuion Manual
Applicable products
Download for App
Search for the “Tuya” app in App Store/App Market, or scan the QR code below to download.
https://smartapp.tuya.com/tuyasmart
Register/log in with the existing account
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Register
If you do not have an App account yet, you can register an account or log in via an SMS verification code. Please read the current page and the next page for the description of the registration process.
Click “Sign up”, enter the Privacy Policy page on Tuya App, click to Agree, and enter the registration page for your Mobile number or E-mail address.
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Login with an existing account If you have already registered an account, you can skip creating a new account, click “Log in”, and enter the login page.
(1) The system automatically selects the current Country/Region, or you can manually select the Country/Region.
(2) Enter your registered mobile number or e-mail address, and enter your password to log in to the system. Log in with your social media account. If your phone has installed WeChat App or QQ App, click WeChat/QQ icon in the log-in with social media account area. After accessing the authorization page, log in to the system.
Add Device
A. QR code net-pairing (Recommended)
The product only supports a 2.4GHz Wi-Fi network. It does not support a 5GHz
Wi-Fi network. Before configuring Wi-Fi, please set the router parameters. The
Wi-Fi password should not contain special characters of —!@#$%^&*(). When
configuring Wi-Fi, make sure your router, mobile, and device are as close as
possible for a quick configuration of the device.
The app supports QR code net-pairing and Wi-Fi connection. You can choose to
add the device by other options.(Figure 0)
Power the camera, and you can hear the voice to remind you to configure the
network.
When the mobile phone connects to Wi-Fi, click “Add Device” (figure 1)on the
Home of the App, and select “Security & Video Surveillance”(figure 2)-. “Smart
Camera”, click “next step” (figure 3).
Enter your Wi-Fi account and password, and click “Confirm” (figure 4).
Hold the mobile phone screen in front of the camera (figure 5), the distance between the two should be 15 to 20 cm. (figure 5) Try not to shake the mobile phone during the scanning.
when you hear a prompt,click “I hear a Prompt”, and wait for connect (figure
6-7).
Device added successfully (figure 8), you can choose the device name and room
scene.
B. WIFI Fast Connection Distribution Network can be connected according to the above steps, skipping Fig. 5.
Function description
Real-time preview interface
- Setting & Management
- Wi-Fi signal strength
- Sound switch
- SD/HD
- Fullscreen
- Screenshot
- Voice chat
- Record live view
- Playback of video
- Cloud Storage ( Cloud storage for videos of smart cameras, service revenue sharing with you. )
- PTZ control (The camera can be arbitrarily rotated to give you a different perspective. You can move it up and down, and capture any corner you want to view) .
FAQ
Q: Fail to add a device during net-pairing?
– A: Please make sure the mobile phone and device are connected to a 2.4GHz
router.
Make sure the correct Wi-Fi password is entered.
Q: Still fail to add a device after re-scanning?****
– A: If fail to add a device, it is recommended to restart the device or power off the device, and try again.
Q: The device cannot preview?****
– A: Check for a weak Wi-Fi signal. You can place the camera close to the router. If it still doesn’t work, reset the device, and add it again.
Q: Why the device is still on the list after resetting the device?****
– A: The device resetting only resets the camera’s network configuration and cannot change the configuration on the App. You must log in the App to delete the camera from the list.
Q: How to connect the camera to another router?****
– A: The first login to the App to delete and reset the device, and configure the device again through the App.
Q: Why the device cannot identify the SD card?****
– A: Its recommended to insert and remove the SD card after powering off the
device.
Check if the SD card is under normal service conditions and the format ts
FAT32. The App shall suggest “could not find SD card™ under the unstable
network of the mobile phone or the device.
Q: The device is online and has an alarm event, but the mobile phone cannot receive the information.?****
– A: First confirm that App allows notifications in the settings of your
mobile phone. Under normal circumstances, when an anomaly is detected, a
message will appear in the notification bar of your mobile phone. You should
set a notification sound or vibration in your mobile phone.
– In addition, when viewing the real-time video in the App, you cannot receive
an alarm of the camera being viewed. Because the device defaults the camera is
being viewed indicating that the user is focusing on the monitoring video, and
there is no need for an alarm.
– Using the advanced intelligent alarm push algorithm to ensure that the alarm
message will not be frequently, but the camera will record all the alarm
messages and videos.”
“After-sale instructions
- Please refer to the real product. the manual is for reference only.
- The product is updated in real-time, it shall upgrade without prior notice, please go to the official website for queries.
- The manual contains the basic function description of the product, please check the operation.
- If there is any problem when using the camera, please contact the supplier or company in time.
- We have tried our best to ensure comprehensive and accurate manual content. But there may still be a deviation from the actual situation. If there are any questions or disputes, please refer to the final interpretation of the company.
- If you do not follow the instruction manual, any loss caused by it will be borne by yourself.
This manual is suitable for consumer products.
Product warranty, card
Product name| | Model|
---|---|---|---
Date of purchase| | Distributor|
Shopping mall|
Customer name| | Occupation|
Telephone| | Zip code|
Work unit|
Contact address|
Warranty period: A year. This warranty card is applicable to the series of
products you purchased by our company.
In order to better serve you, please take good care of this card.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Any Changes or
modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance 20cm between the radiator & your body.
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