NESCAFE Coffee Shop Your at Home User Manual

NESCAFE Coffee Shop Your at Home

Product Information

Specifications:

• Weight: 4.3 kg
• Pressure: Max. 15 bar
• Water Tank Capacity: 1.3 L
• Dimensions:
  • A = 14.9cm
  • B = 33.9cm
  • C = 40.1 cm

Product Usage Instructions

Machine Overview:

The machine features a Sachet Door/Holder, Pod Inlet/Shutter, Slider, ON/OFF Button, Pod Bin, Drip Grid, Drip Tray, and a Cleaning pin located under the drip tray.

Connect Your Machine:

Ensure cup customization, smart re-order, rewards for every cup, and help and support are set up. Troubleshoot WiFi connectivity issues by referring to the online FAQ.

Machine Status Overview:

Understand different machine status indications such as Heating up, Top up time for beverage preparation, Ready for beverage preparation, Rinsing mode, Water tank empty, Water priming needed, Jet nozzle descaling required, Pod bin status, and more.

Rinse (Before First Use):

1. Remove the water tank by pushing it from the left side toward the right.
2. Fill the tank with ambient temperature fresh water and reinsert it into the machine.
3. Place an empty container under the coffee outlet and plug in the machine.
4. Switch on the machine using the ON/OFF button on the right side.

FAQs

• Q: How do I know when the machine needs descaling?
  • A: The machine will indicate when descaling is needed either through a specific status LED or an alert message on the display. Follow the descaling procedure outlined in the manual to maintain optimal performance.
• Q: What should I do if the pod or sachet is not detected?
  • A: If the machine cannot detect the pod or sachet, reinsert it properly. If the issue persists, refer to the troubleshooting section in the manual for further guidance.

MACHINE OVERVIEW

CONNECT YOUR MACHINE

We recommend you connect your machine with the NESCAFÉ® Dolce Gusto® app .

How to pair your machine?

1. Have your phone near your machine
2. Enable Bluetooth® and WiFi on your phone
3. Open the NESCAFÉ® Dolce Gusto® app
4. Follow the pairing instructions
5. You’re connected once the WiFi LED is steady white

MACHINE STATUS OVERVIEW

RINSE (BEFORE FIRST USE)

1. Remove the water tank. Push it from the left side toward the right. Always keep the machine upright.
2. Fill the water tank with ambient temperature fresh drinking water. Insert the water tank back into the machine. Remove the drip tray.
3. Place an empty large container (0.5 L) under the coffee outlet. Plug in the machine
4. Switch on the machine by pressing the ON/OFF button on the right side. The start button flashes green.
5. Close the slider (without a pod) and press the start button for 5 seconds. Release when the button flashes green twice. The button starts softly dimming green and rinsing starts.
6. Empty the container and water tank when rinsing stops (the start button goes steady green). Refill and reinsert the water tank, reinsert the drip tray. The machine is now ready to be used

If the machine is left unused for more than 2 days, the machine must be rinsed. Make sure that no pod or sachet remains in the brewing unit before rinsing.

BEVERAGE CHOICE

Your Coffee Shop at home* With a pod, a sachet or a combination of the two, prepare your favorite beverage

This shows examples of the varieties of beverages you can enjoy with your NEO machine. For further discovery, please visit our NESCAFÉ® Dolce Gusto® website

With your NEO machine you can prepare beverages from Roast & Ground coffee, soluble coffee, milk, cacao and plant-based beverages (oat milk, coco milk, almond milk, etc.).

Beverage offering may vary between countries and over time.

BEVERAGE PREPARATION

Before all beverage preparations

Adjust the drip tray position to the selected beverage. Place the cup, glass or coffee pot on the drip tray. Switch on the machine

During / after beverage preparation

Once the extraction is finished, the start button flashes green rapidly.

• For a shorter cup, manually stop the extraction at anytime by pressing the start button.
• For a longer cup, press the start button again while it is flashing.

After beverage preparation using a sachet

Do not forget: Open the sachet door and remove the sachet manually after every extraction. Otherwise, if the start button is pressed without removing the sachet, it turns steady yellow. After the sachet is removed, the start button turns steady green.

Empty the bin regularly (while the machine is turned on)

The pod bin might contain hot water. Beware, hot water could continue dripping.

BLACK COFFEE PREPARATION (POD ONLY)

1. Preheating: For espresso preparation, you may preheat the cup. Press the start button to start the water flow and press again to stop it. Empty the cup and place it on the drip tray again.
2. Open the slider and insert the pod in the correct direction. Close the slider.
3. Press the start button. The machine starts brewing, automatically recognising beverage parameters (sequence, volume, temperature). Wait until the extraction stops.
4. Your coffee is ready when the start button goes back to steady green

COFFEE SPECIALTIES PREPARATION (POD AND SACHET)

1. Open the sachet door completely and insert the sachet properly until the end. Make sure it is placed in the correct direction and position. Close the sachet door

2. Open the slider and insert the pod in the correct direction. Close the slider. You can insert sachet and pod as a combination in any sequence.
   You can also use a sachet or a pod separately. The machine will recognise the recipe automatically and prepare your beverage accordingly.

3. Press the start button. The machine starts brewing, automatically recognising beverage parameters (sequence, volume, temperature).
   Wait until the extraction stops. Do not open the sachet door or the slider during the preparation, otherwise it will be stopped!

4. Your beverage is ready when the start button goes back to steady green.
   For some beverages, the preparation ends with a final flow jet to empty the sachet. At the end of the preparation, the machine performs an automatic rinsing.

OTHER DRINKS PREPARATION (SACHET ONLY)

1. Open the sachet door completely and insert the sachet properly until the end. Make sure it is placed in the correct direction and position. Close the sachet door.
   Make sure the slider is closed.

2. Press the start button. The machine starts brewing, automatically recognising beverage parameters (sequence, volume, temperature). Wait until the extraction stops. Do not open the sachet door or the slider during the preparation, otherwise it will be stopped!

3. Your beverage is ready when the start button goes back to steady green.
   For some beverages, the preparation ends with a final flow jet to empty the sachet. At the end of the preparation, the machine performs an automatic rinsing

CLEAN (REGULARLY)

SACHET HOLDER

1. Open the sachet door and remove the sachet holder.
2. Clean the sachet holder with fresh water (a sponge can be used). Dry it afterwards with a soft dry cloth.

POD BIN The pod bin will contain both used pods and rinsing water. Empty carefully.

1. Remove the water first and then the pods.
2. Clean the pod bin with fresh water (a sponge can be used). Dry it afterwards with a soft dry cloth. It is recommended to empty and rinse the pod bin daily.

DRIP GRID / DRIP TRAY

1. Empty the drip tray and rinse it along with the drip grid with fresh water (a sponge can be used). The drip tray is dishwasher-proof

DESCALE

(every 6 months or at descaling alert)

Descaling helps to keep your machine working and ensures great in-cup quality.

TIP: connect your machine and get an automatic notification when it is time to descale.

1. Mix 0.5 liter of fresh water with the NESCAFÉ® Dolce Gusto® liquid descaler (sold on website). Pour the solution into the empty water tank

2. Insert the water tank into the machine. Remove the drip tray if needed. Place a container (min 0.7 L) underneath the coffee outlet.

3. If necessary, remove the pod from the pod inlet and/or the sachet from the sachet holder. Close the sachet door.

4. To enter the descaling mode, close the slider and press the start button for 15 seconds.

5. While pressed, the start button turns from steady green until it softly dims orange. Descaling starts and water starts to flow. The start button will already be orange if the descaling alert level is reached.
   In case there is no water flow, the jet nozzle might be clogged. Follow the jet nozzle cleaning process.

6. Once the water tank is empty, the start button turns steady blue. Wait at least 2 minutes.

7. After the 2 minutes have passed, you can now start the rinsing process. Empty and rinse the water tank, refill it with fresh water and insert it into the machine

8. Remove the drip tray if needed. Place an empty large container underneath the coffee outlet

9. Close the slider and press the start button once. It starts to dim orange softly. Rinsing starts.

10. Empty the container and the water tank once rinsing is finished. Refill and reinsert the water tank, reinsert the drip tray. The machine is now ready to be used

JET NOZZLE CLEANING / DESCALING

The jet nozzle must be maintained and cleaned regularly. Clean it each time you notice a decrease in foam quality, water spray during extraction or when the descaling alarm is on.

DESCALE THE MACHINE & THE JET NOZZLE

1. If necessary, remove the pod from the pod inlet and/or the sachet from the sachet holder. Close the sachet door and the slider and ensure the pod bin is inserted.
2. Press the start button for 10 seconds until it blinks purple. The jet nozzle will move to removal position. Wait until the movement is finished and the start button turns steady purple.
3. Open and remove the sachet holder, then the pod bin
4. Open the cleaning door. Turn the pink part. Remove the jet nozzle downwards. Place it in the dishwasher or clean it using a brush or a sponge. Ensure it remains in open position.
5. After cleaning, check that there are no residues. Otherwise use a brush or sponge to remove them. Take out the cleaning pin located on the back side of the drip tray (see page 4). Insert the cleaning pin completely into the small channel in order to remove product particles
6. Reinsert the opened jet nozzle back into the machine and follow the same steps in reverse order. Press the start button for at least 3 seconds to exit the jet nozzle removal mode. The machine performs an automatic rinsing and it turns steady green.
7. In case there is still no water flow after cleaning, remove the jet nozzle and soak it in descaling solution overnight. Rinse the jet nozzle with fresh water and dry it with a soft and clean cloth. Reinsert the jet nozzle and perform a machine descaling.

ALERTS / TROUBLESHOOTING

The start button turns steady blue. The beverage preparation stops part way during the extraction or does not start at all. The water tank may be empty.

1. Refill it with fresh drinking water and ensure it is properly back in place
2. In case there is water in the water tank and the button is still blue, try to press the start button again (at least 2 more times). If the problem persists, the jet nozzle needs to be descaled
3. Soak it in descaling solution overnight. Then descale the machine. See the Descale section on pages 18 to 21. If the problem persists, call the NESCAFÉ® Dolce Gusto® hotline

The start button flashes white rapidly: is the pod blocked or the pod bin full?

1. Ensure the machine is switched on. Empty the pod bin to reset the beverage counter. If the button flashes white but the pod bin is not full, this is due to emptying the pod bin while the machine was switched off.

2. Insert the pod bin into the machine. If the start button still flashes white, check the pod inlet. The pod may be blocked / trapped inside the machine.

3. Open the slider and use a spoon to either pull the pod up or push it into the pod bin.
   Never put your fingers inside the pod inlet or in the hole of the pod bin.

4. A sachet is left in the machine and needs to be removed. After the sachet is removed, the start button turns steady green. If the button remains yellow but the sachet holder is empty, this is due to removing the sachet while the machine was switched off.

Take out the pod and reinsert it in a different direction (orientation). If the extraction does not start, use a new pod.

The machine is unable to detect the sachet. Either the start button is flashing yellow or hot water is extracted instead of a product.

1. Open the sachet door. Check if the sachet is well inserted. Flip it and reinsert it. If the sachet is well inserted and the start button still flashes yellow, remove the sachet holder, then the pod bin.

2. Open the cleaning door. Clean the camera near the sachet holder with a soft wet cloth. Close the cleaning door.
   Do not use an abrasive sponge or a cleaning product

3. Reinsert the pod bin, then the sachet holder and close the sachet door.

The start button is steady orange when the machine is ready or dimming orange during an extraction. The machine needs to be descaled

TIP: connect your machine and get an automatic notification when it is time to descale.

1. See the Descale section on pages 18 to 21. If the start button turns orange, the machine needs to be descaled.
   You should descale your machine every 6 months.

In case the descaling mode has been activated by mistake, it’s possible to stop it by pressing the start button once. It turns steady orange

1. Press the start button again for 15 seconds until it flashes orange. The start button will then turn steady green.

The start button turns steady red.

1. Switch off the machine. Unplug the machine, wait for at least 10 seconds and plug it in again. If the error persists, call the NESCAFÉ® Dolce Gusto® hotline.

Sachet holder

For additional maintenance instructions, please scan the QR code.

HOTLINE

• 0800 707 6066
• www.dolce-gusto.com

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