digium D50 IP Phone User Guide
- June 3, 2024
- digium
Table of Contents
digium D50 IP Phone
OVERVIEW
Welcome to the Digium D50 IP Phone
Dialing calls
Pick up the handset, or press a line key and dial a number. Or, dial a number and press the Dial softkey. You can also use Contacts or Call Log to find the number you want, then press the Dial softkey. If you use Contacts, you can dial a coworker’s Voicemail.
Receiving calls
Pick up the handset, or press a softkey. Ignore makes the call stop ringing but uses your Call Rules. Transfer begins the Transfer process (see below). Send VM sends the call to your voicemail regardless of your Call Rules. During a call, you can answer another incoming call. Press the blinking line key to answer and put the active call on hold. Or, continue with your active call, press the down arrow to highlight the new call, and press a softkey.
Redial
Press the Redial button to redial the last call you made. (If you have multiple lines, Redial automatically uses the correct line.)
Hold
During a call, press Hold. The line key flashes red. Press either the flashing line key or the Resume softkey to resume the call.
Transfer
- Assisted –During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number. Press the Dial softkey. When someone answers, inform them of the call to be transferred. Press the Transfer softkey, and the transfer is completed.
- Unassisted (blind) –During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number. Press the Transfer softkey, and the transfer is completed.
- TRANSFER To Voicemail –If you used Contacts for a transfer, you can press the Transfer VM softkey instead of Transfer. That transfers the call to that contact’s voicemail.
CONFERENCE (3-Way calls)
During a call, press either the Conf button or Conference softkey. Make a call, or Resume another existing call. Press Conference again to connect all participants. To end the conference and put both calls on hold, press the Split softkey on either call.
Park
During a call, press the Park softkey. Then you or a coworker can answer the call from any Switchvox phone by either dialing that Parking extension or by pressing the Parked Calls softkey and answering the call. From the idle screen: press the More… softkey, then Parked Calls.
Record
During a call, press the Record softkey to begin recording. Press Stop Record when you are done. Recordings are in your voicemail mailbox.
Contacts
Contacts are used for rapid dialing, and for finding detailed information about someone. You can use Contacts from within Transfer, Conference, and Forward voicemail. To see the Detail page for a contact, press the Show softkey in a list of contacts. Details include the person’s Status. Your contacts can also define your unused Line Keys and Rapid Dial Keys. Use the Web User Suite (Features > Phonebooks > Phonbook Options) to define those Keys. The first 40 people on your Rapid Dial automatically display Status information.
Voicemail (Msgs)
Press the Msgs button to display your Voicemail INBOX. Any message with an asterisk (*) has not been played. To listen to a message, select it and press the Play softkey.
Status
Press the Status softkey to change your status. Do Not Disturb sends incoming calls to your voicemail (and declines queue calls). Your coworkers see your Status on their phone or Switchboard. You can use Call Rules to manage incoming calls based on different Status Options.
Info
Press the Info button followed by a rapid dial key or a line key to display a detail page for that key.
Menu
The Menu application lists options that are mostly for the Switchvox administrator. Most likely, you will not need to use the Menu.
ADDITIONAL FEATURES
Intercom
On a contact’s detail page, you may see the Intercom softkey if the contact
is not on the phone. Press it to talk through that contact’s phone speaker.
Monitor, Whisper, Barge
On a contact’s detail page, you may see the Monitor softkey (use More… to
scroll through softkeys). Press it to monitor that person’s active call. You
can only monitor if the contact is on the phone. To whisper into the call,
press 5 (only the contact can hear you). To barge into the call, press 6 (both
parties can hear you).
Conferencing
To conference with more than 3 people, dial the conference extension indicated
here, press your conference room number, then press #. Your coworkers and
external callers can join your conference the same way that you do. Conference
Extension:__ My Conference Room #
Queues
Use this app to log into and out of call queues, and see queue details. See
your Switchvox Web User Suite to manage these and other Switchvox features
(Call Rules, Ringtones, Status Options, and more). http://phone.cs.unc.edu