Hotpoint HQ9U2BLG American Fridge Freezer User Guide

June 1, 2024
Hotpoint

Hotpoint HQ9U2BLG American Fridge Freezer

REFRIGERATOR SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:

DANGER   You can be killed or seriously injured if you don’t immediately follow instructions.

WARNING   follow instructions. You can be killed or seriously injured if you don’t follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

SAFETY INSTRUCTIONS

IMPORTANT TO BE READ AND OBSERVED

  • Before using the appliance, read these safety instructions. Keep them nearby for future reference. These instructions and the appliance itself provide important safety warnings, to be observed at all times. The manufacturer declines any liability for failure to observe these safety instructions, for inappropriate use of the appliance or incorrect setting of controls.
    Very young children (0-3 years) should be kept away from the appliance. Young children (3-8 years) should be kept away from the appliance unless continuously supervised. Children from 8 years old and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge can use this appliance only if they are supervised or have been given instructions on safe use and understand the hazards involved. Children must not play with the appliance. Cleaning and user maintenance must not be carried out by children without supervision. Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances.

  • PERMITTED USE
    CAUTION : The appliance is not intended to be operated by means of an external switching device, such as a timer, or separate remote-controlled system.
    This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels, bed & breakfast and other residential environments.
    This appliance is not for professional use. Do not use the appliance outdoors.
    The bulb used inside the appliance is specifically designed for domestic appliances and is not suitable for general room lighting within the home (EC Regulation 244/2009).
    The appliance is designed for operation in places where the ambient temperature comes within the following ranges, according to the climatic class given on the rating plate. The appliance may not work properly if it is left for a long time at a temperature outside the specified range.

  • Climatic Class Amb. T. (°C)
    SN: From 10 to 32 °C; N: From 16 to 32 °C ST: From 16 to 38 °C; T: From 16 to 43 °C
    This appliance does not contain CFCs. The refrigerant circuit contains R600a (HC). Appliances with Isobutane (R600a): isobutane is a natural gas without environmental impact, but is flammable. Therefore, make sure the refrigerant circuit pipes are not damaged, especially when emptying the refrigerant circuit.

WARNING: Do not damage the appliance refrigerant circuit pipes.
WARNING : Keep ventilation openings, in the appliance enclosure or in the built-instructure, clear of obstruction.
WARNING : Do not use mechanical, electric or chemical means other than those recommended by the Manufacturer to speed up the defrost process.
WARNING : Do not use or place electrical devices inside the appliance compartments if they are not of the type expressly authorized by the Manufacturer.
WARNING: Ice makers and/or water dispensers not directly connected to the water supply must be filled with potable water only.
WARNING: Automatic ice-makers and/or water dispensers must be connected to a water supply that delivers potable water only, with mains water pressure between 0.14Mpa and 1.0Mpa (1.4 bar and 10 bar).
WARNING: Use the new hose sets supplied with the appliance and the old hose sets should not be reused.

  • Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
  • Do not swallow the contents (non-toxic) of the ice packs (provided with some models). Do not eat ice cubes or ice lollies immediately after taking them out of the freezer since they may cause cold burns.

For products designed to use an air filter inside an accessible fan cover, the filter must always be in position when the refrigerator is in function. Do not store glass containers with liquids in the freezer compartment since they may break. Do not obstruct the fan (if included) with food items. After placing the food check that the door of the compartments closes properly,
especially the freezer door. Damaged gaskets must be replaced as soon as possible. Use the refrigerator compartment only for storing fresh food and the freezer compartment only for storing frozen food, freezing fresh food and making ice cubes.
Avoid storing unwrapped food in direct contact with internal surfaces of the fresh food or freezer compartments. Appliances could have special compartments(Fresh Food Compartment, Zero Degree Box, etc.). Unless specified in the specific booklet of product, they can be removed, maintaining equivalent performances.
Avoid direct contact between the fresh food and the food that is already frozen. To optimize the freezing speed, drawers can be removed and the food can be placed directly on the bottom or top of the compartment.
Warning: Risk of fire/flammable materials. The most appropriate compartments of the appliance where specific types of food are to be stored, taking into account different temperature distribution in different compartments in the appliance, are as follows:

  • Refrigerator compartment: Store tropical fruitcans, drinks, eggs, sauces, pickles, butter, jam, cheese, milk, dairy food, yoghurt. You may also store cold cuts, desserts, meat and fish, cheesecake, fresh pasta, sour cream, pudding and cream cheese.
    Fruit & vegetable drawer at the bottom of the refrigerator compartment: Store vegetables and fruits (excluding tropical fruits). Chiller compartment: Only store meat and fish in the coldest drawer

  • – Freezer compartment:
    is suitable for freezing foodstuffs from ambient temperature and for storing frozen food as the temperature is evenly distributed throughout the entire compartment. Purchased frozen food has the storage expiration date stated on the packaging. This date takes into account the type of food being stored and therefore this date should be respected. Fresh food should be stored for the following time periods: 1-3 months for cheese, shellfish, ice cream, ham/sausage, milk, fresh liquids; 4 months for steak or chops (beef, lamb, pork); 6 months for butter or margarine, poultry (chicken, turkey); 8-12 months for fruits (except citrus), roast meat (beef, pork, lamb), vegetables. Expiration dates on the packaging of foods must be respected. Please store foodstuffs according to above paragraphs for best preservation over the longest period, to avoid food waste.
    To avoid food contamination, please observe the following:

  • Opening the door for long periods can cause a significant increase of the temperature in the compartments of the appliance.

  • Regularly clean surfaces that may come into contact with food and accessible drainage systems.

  • Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days.

  • Store raw meat and fish in suitable containers in the refrigerator, so that it does not come into contact with or drip onto other food.

In the storage should convertibles

  • +10°C: store white wine Space followed:
  • +4°C: store vegetables and fruits (excluding tropical fruits)
  • 0°C: only store meat and fish All set points below zero: store frozen foodstuff as for freezer cavity
  • Two-star frozen food compartments are suitable for storing pre-frozen food, storing or making ice cream and ice cubes.
  • Do not freeze fresh food in one, two or three- star compartments.
  • If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing inside the appliance.

INSTALLATION

The appliance must be handled and installed by two or more persons – risk of injury. Use protective gloves to unpack and install – risk of cuts. Installation, including water supply (if any) and electrical connections, and repairs must be carried out by a qualified technician. Do not repair or replace any part of the appliance unless specifically stated in the user manual. Keep children away from the installation site. After unpacking the appliance, make sure that it has not been damaged during transport. In the event of problems, contact the dealer or your nearest After-sales Service. Once installed, packaging waste (plastic, styrofoam parts etc.) must be stored out of reach of children – risk of suffocation. The appliance must be disconnected from the power supply before any installation operation – risk of electric shock. During installation, make sure the appliance does not damage the power cable – risk of fire or electric shock. Only activate the appliance when the installation has been completed.
Be careful not to damage the floors (e.g. parquet) when moving the appliance. Install the appliance on a floor or support strong enough to take its weight and in a place suitable for its size and use. Make sure the appliance is not near a heat source and that the four feet are stable and resting on the floor, adjusting them as required, and check that the appliance is perfectly level using a spirit level. Wait at least two hours before switching the appliance on, to ensure that the refrigerant circuit is fully efficient.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING : To avoid a hazard due to instability, positioning or fixing of the appliance must be done in accordance with the manufacturer’s instructions. It is forbidden to place the refrigerator in such w ay that the metal hose of gas stove, metal gas or water pipes, or electrical wires are in contact with the refrigerator back wall (condenser coil). To guarantee adequate ventilation, leave a space on both sides and above the appliance. The distance between the rear of the appliance and the wall behind the appliance should be 50mm, to avoid access to hot surfaces. A reduction of this space will increase the Energy consumption of products. If it is necessary to replace the doors, please contact the Technical Assistance Center. An ‘Approved’ single check valve or some other no less effective backflow prevention device providing backflow prevention protection to at least fluid category two shall be fitted at the point of connection(s) between the water supply and the fitting or appliance.FOR AUSTRALIA ONLY: A backflow device Water-
Mark approved (not included, responsibility of the plumbing) is required to be installed upstream in accordance with the WaterMark cer-tification and in accordance to AS/NZS 3500.1.2 and complying with AS/NZS 2845.1.

ELECTRICAL WARNINGS

  • It must be possible to disconnect the appliance from the power supply by unplugging it if plug is accessible, or by a multi-pole switch installed upstream of the socket in accordance with the wiring rules and the appliance must be earthed in conformity with national electrical safety standards.
  • Do not use extension leads, multiple sockets or adapters. The electrical components must not be accessible to the user after installation. Do not use the appliance when you are wet or barefoot. Do not operate this appliance if it has a damaged power cable or plug if it is not working properly, or if it has been damaged or dropped.
  • If the supply cord is damaged, it must be replaced with an identical one by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard – risk of electric shock.
  • WARNING : Do not locate multiple portable socket outlets or portable power supplies at the rear of the appliance.

CLEANING AND MAINTENANCE

  • WARNING: Ensure that the appliance is
    switched off and disconnected from the power supply before performing any maintenance operation; never use steam cleaning equipment – risk of electric shock.

  • Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts, interior and door liners or gaskets. Do not use

  • paper towels, scouring pads, or other harsh cleaning tools.

DISPOSAL OF PACKAGING MATERIALS
The packaging material is recyclable and is marked with the recycle symbol . The various parts of the packaging must therefore be disposed of responsibly and in full compliance with local authority regulations governing waste disposal.

DISPOSAL OF HOUSEHOLD APPLIANCES

This appliance is manufactured with recyclable or reusable materials. Dispose of it in accordance with local waste disposal regulations. For further information on the treatment, recovery and recycling of household electrical appliances, contact your local authority, the collection service for household waste or the store where you purchased the appliance. This appliance is marked in compliance with European Directive 2012/19/EU, Waste Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of correctly, you will help prevent negative consequences for the environment and human health. The symbol on the product or on the accompanying documentation indicates that it should not be treated as domestic waste but must be taken to an appropriate collection centre for the recycling of electrical and electronic equipment.

ENERGY SAVING TIPS
Install the appliance in a dry, well-ventilated room far away from any heat source (eg. radiator, cooker, etc.) and in a place not exposed directly to the sun. If required, use an insulating plate. To guarantee adequate ventilation follow installation instructions.

Insufficient ventilation at the back of the product increases energy consumption and decreases cooling efficiency. Frequent door opening might cause an increase in Energy Consumption. The internal temperature of the appliance and the Energy Consumption may be affected also by the ambient temperature, as well as the location of the appliance. Temperature settings should take into consideration these factors.
Reduce door opening to a minimum. When thawing frozen food, place in the refrigerator. The low temperature of the frozen products cools the food in the refrigerator. Allow warm food and drinks to cool down before placing in the appliance. Positioning of the shelves in the refrigerator has no impact on the efficient usage of energy. Food should be placed on the shelves in such way to ensure proper air circulation (food should not touch each other and distance between food and rear wall should be kept). You can increase the storage capacity of frozen food by removing baskets and, if present, Stop Frost shelf. Do not worry about noises coming from the compressor which are described as normal noises in this product’s Quick Guide.

FROZEN COMPARTMENT

Product| Storage period (- 12°C)| Recommended Storage period (-18°C)| Storage period (-22°C)
---|---|---|---
Butter or margarine| 1 month| 6 months| 9 months
Fish| 1 month| 1-3 months| 6 months
Fruits (except citrus) & Vegetables| 1 month| 8-12 months| 12 months
Meat- Ham- sausage Roasts (beef-pork- lamb)

Steaks or chops (beef-lamb-pork)

| 1 month| 2 months

8-12 months

4 months

| 12 months
Milk, Fresh fluid, Cheese, Ice cream or sherbet| 1 month| 1-3 months| 5 months
Poultry (chicken-turkey)| 1 month| 5-7 month| 9 months

UNFROZEN COMPARTMENT

Product| Storage period ( 0-3°C)| Recommended Storage period (3-6°C)| Storage period 6-8°C
---|---|---|---
cans, drinks, eggs, sauces, pickles, butter, jam| 3-4 weeks| 3-4 weeks| 3-4 weeks
Tropical fruit| Not recommended| 2-4 weeks| 3-4 weeks
cheese, milk, dairy food, deli food, yoghurt| 2-5 days| 2-5 days| 2-5 days
Cold cuts, desserts, meat and fish and home-cooked

food

| 3-5 days| 1-2 days| Not recommended
Store vegetables and fruits (excluding tropical fruits and citrus)| 15 days| 10-12 days| 4-7 days

NOTE : Convertible compartment Please refer to applicable instructions of “FROZEN COMPARTMENT” and “UNFROZEN COMPARTMENT”. This table is only suitable for European Union countries. The model information can be retrieved using the QR Code indicated on the energy label. The label also includes the model identifier that can be used to consult the https://eprel.ec.europa.eu database portal.

Proper Disposal of Your Old Refrigerator

WARNING

Suffocation Hazard Remove doors from your old refrigerator. Failure to do so can result in death or brain damage.

IMPORTANT : Child entrapment and suffocation are not problems of the past. Scrapped or abandoned refrigerators are still dangerous-even if they will sit for “just a few days.” If you are getting rid of your old refrigerator, please follow these instructions to help avoid accidents.
Before You Throw Away Your Old Refrigerator or Freezer:

  • Take off the doors.
  • Leave the shelves in place so that children cannot easily climb inside.

Important information to know about the disposal of refrigerants:
Dispose of the refrigerator in accordance with Federal and Local regulations. Refrigerants must be evacuated by a licensed, refrigerant technician in accordance with established procedures.

INSTALLATION INSTRUCTIONS

Getting Started

INSTALLATION CHECKLIST t/ Electrical Power

WARNING

Electrical Shock Hazard

  • Plug into a grounded (earthed) outlet.
  • Do not remove the ground prong.
  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to follow these instructions can result in death, fire, or electrical shock.
  • Plug the refrigerator into an earthed socket.

Doors

  • If doors need to be removed during installation, see the “Remove and Replace Refrigerator Doors” and “Remove and Replace Freezer Door Fronts” sections.

IMPORTANT : This operation has to be performed by qualified person.

  • The doors seal completely.
  • The refrigerator is level. Adjust levelling feet so they are snug against the floor.
  • Doors are even across the top. (Use door alignment feature if necessary.)

Final Checks

  • Remove all shipping material.
  • Set temperature controls to the recommended setting.
  • Save instructions and other literature.
  • In order to receive a more complete assistance, please register your product on http://www.hotpoint.eu/register.

Unpack the Refrigerator A WARNING
Excessive Weight Hazard

Use two or more people to move and install refrigerator. Failure to do so can result in back or other injury.

Refrigerator Delivery
A minimum door opening of 838 mm (33″) is required. If door opening is 914 mm (36″) or less, then removal of doors, drawer and hinges is required. Cart the refrigerator from the side for all door openings.

When Moving Your Refrigerator:
Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to cover the floor with cardboard or hardboard to avoid floor damage. Always pull the refrigerator straight out when moving it. Do not wiggle or “walk” the refrigerator when trying to move it, as floor damage could occur.

Remove the Packaging

  • Remove tape and glue residues from surfaces before
    turning on the refrigerator. Rub a small amount of liquid dish detergent over the adhesive with your fingers. Wipe with warm water and dry.

  • Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator.

  • Dispose of/recycle all packaging materials.

Clean Before Using

After you remove all of the packaging materials, clean inside of your refrigerator before using it. See cleaning instructions in the “Refrigerator Care” section.

Important information to know about glass shelves and covers:
Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Location Requirements

WARNING

Explosion Hazard
Keep flammable materials and vapours, such as gasoline, away from the refrigerator. Failure to do so can result in death, explosion, or fire.To ensure proper ventilation for your refrigerator, allow for a 1.25 cm space on each side and at the top. Allow for a 5 cm space behind the refrigerator. If your refrigerator has an ice maker, allow extra space at the back for the water line connections. When installing your refrigerator next to a fixed wall, leave a 9.5 cm minimum space between the refrigerator and wall to allow the door to swing open.
NOTE: This refrigerator is intended for use in a location where the temperature ranges from a minimum of 10°C to a maximum of 43°C. The preferred room temperature range for optimum performance, which reduces electricity usage and provides superior cooling, is between 15°C and 32°C. It is recommended that you do not install the refrigerator near a heat source, such as an oven or radiator.

Electrical Requirements
WARNING

Electrical Shock Hazard

  • Plug into a grounded (earthed) outlet.
  • Do not remove the ground prong.
  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to follow these instructions can result in death, fire, or electrical shock.

IMPORTANT : Installation and the electrical connection must be carried out by a qualified technician according to the manufacturer’s instructions and in compliance with local safety regulations.

  • The refrigerator is designed to operate on a separate 220-240-V, 10 A, 50-60-Hz circuit.
  • Make sure the voltage specified on the rating plate corresponds to that of your home.
  • It must be possible to disconnect the appliance from the power supply by unplugging it or by means of a main two-pole switch installed upstream of the socket.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

Before you move your refrigerator into its final location, it is important to make sure you have the proper electrical connection

Recommended Earthing Method
220-240 V 50 Hz, 220 V 60 Hz, or 230/240 V 50 Hz AC only 10 A fused and earthed electrical supply is required

For Australia and New Zealand:
Your new appliance has been specially manufactured to meet all Australian Standards and Conditions. Some notations in the installation instructions may refer to electrical requirements in other countries, so we draw your particular attention to these specific notes. Your appliance needs to be plugged into a 230/240 V, 50 Hz AC only 10 A earthed socket

Remove and Replace Refrigerator Doors

This operation has to be performed by a qualified person.
NOTE: Measure the width of your door opening to see whether or not you need to remove refrigerator doors to move refrigerator into your home. If door removal is necessary, see the following instructions.
IMPORTANT : If the refrigerator was previously installed and you are moving it out of the home, turn the refrigerator control off before you begin removing the doors. Unplug refrigerator or disconnect the power. Remove food and adjustable doors or utility bins from doors. Gather required tools and read all instructions before removing doors.
TOOLS NEEDED : 6 mm socket wrench, 5 mm socket wrench and a #2 Phillips screwdriver.

WARNING

Electrical Shock Hazard Disconnect power before removing doors. Failure to do so can result in death or electrical shock.

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-7

WARNING

Excessive Weight Hazard
Use two or more people to lift the refrigerator door. Failure to do so can result in back or other injury.

Remove Refrigerator Doors

WARNING

Electrical Shock Hazard
Disconnect power before removing doors. Failure to do so can result in death or electrical shock.

Remove Right-Hand Door

  1. Unplug refrigerator or disconnect the power.

  2. Keep refrigerator doors closed until you are ready to lift them free from the cabinet.
    NOTE: Provide additional support for the refrigerator door while hinges are being removed. Do not depend on door gasket magnets to hold door in place while you are working.

  3. Using a Phillips screwdriver, remove the cover from the top hinge.

  4. Using 5 mm socket wrench, remove four screws from the top hinge and set aside.

    • Top hinge cover screw
    • Top hinge cover
    • C. 5 mm socket screws
    • Top hinge
  5. Lift refrigerator door from the middle hinge pin. The top hinge will come away with the door

Remove Left-Hand Door
IMPORTANT: The wiring for the UI runs through the left-hand door hinge, so they must be disconnected before removing the door.

  1. Using a Phillips screwdriver, remove the cover from the top hinge.
    • ATop hinge cover screw
    • B. Top hinge cover
  2. Disconnect two wiring plugs located on top of the door hinge.
  3. Grasp each side of the wiring plugs. With your left thumb, press down to release the catch and pull sections of the plugs apart
  * A. Wiring Plug
  * B. Ground (earth) connector
  1. 3. Using 5 mm socket wrench, remove four internal screws from top hinge and set aside.

    • A. 5 mm socket screws
    • B. Top Hinge
      NOTE: P rovide additional support for the refrigerator door while hinges are being removed. Do not depend on door gasket magnets to hold the door in place while y ou are working.
  2. Lift refrigerator door from the bottom hinge pin. The top hinge will come away with door.

NOTE: It may not be necessary to remove the bottom hinges and brake feet assemblies to move the refrigerator through a doorway.

  • Only if necessary, use a 6 mm socket wrench and #2 Phillips screwdriver to remove the middle hinge.

Replace Right-Hand Refrigerator Door

  1. Set the right-hand door onto the middle hinge pin.
  2. Insert the top hinge pin into an open hole in top of a refrigerator door.
  3. Using four 5 mm socket screws, fasten the hinge to the cabinet. Do
  4. not tighten screws completely.

Replace Left-Hand Refrigerator Door

  1. Set the left-hand door onto the middle hinge pin.
  2. Using four 5 mm socket screws, fasten the hinge to the cabinet. Do not tighten screws completely.
  3. Reconnect electrical wiring.
  4. Push together two sections of the wiring plug.
  5. Reconnect earth wire to the hinge screw.

Final Steps

  1. Completely tighten eight 5 mm socket screws.
  2. Replace top hinge covers

Remove and Replace Freezer/Multi Temperature Door

  1. Keep freezer doors closed until you are ready to lift them free from the cabinet.
    NOTE: Provide additional support for the freezer door while hinges are being removed. Do not depend on door gasket magnets to hold the door in place while you are working.

    • Use #2 Phillips screwdriver and 6 mm socket wrench to remove a middle hinge from a cabinet.Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-12
    • Lift the freezer door from the bottom hinge pin.

WARNING

Electrical Shock Hazard

  • Plug into a grounded (earthed) outlet.
  • Do not remove the ground prong.
  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to follow these instructions can result in death, fire, or electrical shock.
  1. Plug into a grounded (earthed) socket.
  2. return all removable parts and food to drawers.

Refrigerator Levelling

  1. Move refrigerator to its final location.

  2. Using your hand, rotate brake feet. Turn them counterclockwise until the rollers are off the floor and both brake feet are snug against the floor. This keeps the refrigerator from rolling forward when opening doors.
    IMPORTANT: If you need to make further adjustments involving the brake feet, you must turn both brake feet the same amount to keep the refrigerator level.

  3. Use a level to make sure the refrigerator is level from side to sideand front to back.

PARTS AND FEATURES

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-15

  • A . Refrigerator
  • B . Freezer
  • C. Multi-Temperature

NOTE:
The drawers, baskets and shelves shall remain in the position like the above picture. This is the best condition for energy consumption. This refrigerating appliance is not intended to be used as a built-in appliance. When you first install your refrigerator, make sure that the controls are still set to the recommended set points. The factory recommended set points are 3°C for the refrigerator and -18°C for the freezer. The LED light in the refrigerator compartment is energy efficiency class G. Load limits are determined by baskets, flaps, drawers, shelves etc. Make sure that these components can still close easily after loading.

Using the Controls

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-16

  1. Sound Indicator
  2. Sound ON/OFF Button
  3. Refrigerator Temperature Button (hold 3 sec for Super Cool)
  4. Multi-Temperature Preset Temperature Button
  5. Freezer Temp Button (hold 3 sec for Super Freeze)
  6. Key Lock Indicator
  7. Key Lock Button
  8. Door Open Indicator
  9. Super Freeze Indicator
  10. Soft Freeze Indicator
  11. Mild Freeze Indicator
  12. Traditional Freeze Indicator
  13. Super cool Indicator
  14. Holiday Mode Button
  15. Demo mode Indicator
  16. Holiday Indicator (hold 3 sec)

The Control Panel will automatically turn off after one minute of inactivity. To turn on the control panel. press any kev.

V iewing and Adjusting Temperature Set Points
Adjusting Refrigerator and Freezer Compartment
Temperature:
For your convenience, your refrigerator and freezer controls are preset at the factory. When you first install your refrigerator, make sure that controls are still set to recommended set points. The factory recommended set points are 3°C for refrigerator and -18°C for freezer.
Pressing Refrigerator or Freezer Temperature button will toggle through temperature set points in Celsius (°C)
IMPORTANT:
Wait 24 hours before you put food into refrigerator. If you add food before the refrigerator has cooled completely, your food may spoil.

  • NOTE: Adjusting the set points to a colder-than-recommended setting will not cool the compartments any faster. If the temperature is too warm or too cold in the refrigerator or freezer, first check the air vents to be sure they are not blocked before adjusting controls.
  • The recommended settings should be correct for normal household use. The controls are set correctly when milk or juice is as cold as you like and when ice cream is firm.
  • NOTE : Areas such as a garage, basement or porch may have higher humidity or extreme temperatures. You may need to adjust the temperature away from the recommended settings to accommodate for these conditions.
  • Wait at least 24 hours between adjustments. Recheck temperatures before other adjustments are made.

Multi-Temperature Setting

The multi-temperature function allows you to toggle the preset temperature for the temperature compartment.

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-19

To activate/deactivate Coolest setting (-20°C), press the Multi Temperature Preset Temperature Button l for 3 seconds. When the Coolest setting is activated, all three icons will be lit.

Adjusting Multi-Temperature Setting

  • Traditional freezer (-18°C): Food already frozen and fresh food (max 12 months)
  • Mild freezer (-12°C): Food already frozen (max 1 month)
  • Soft freezer (-7°C): Food already frozen (max 1 week)
  • If the Multi Temperature Zone is set with a lower temperature than the freezer, the freezer will be set at the same temperature of the Multi Temperature Zone. Multi Temperature Freezer compartment temperature might not be able to reach – 7°C when the ambient temperature is around 10°C or colder.
  • NOTE: Before changing the temperature setting, make sure that the new temperature suits the food that is already inside and food you would like to introduce into Flexi Freeze.

When adjusting temperature set points, use the following chart as a guide

CONDITION TEMPERATURE ADJUSTMENT
Refrigerator too cold Refrigerator setting 1° higher
Refrigerator too warm Refrigerator setting 1° lower
Freezer too cold Freezer setting 1° higher

Freezer too warm/

-too little ice             –

| Freezer setting 1° lower

Super Cool

The Super Cool feature assists with periods of high refrigerator use, full grocery loads, or temporarily warm room temperatures.

  • To turn on the Super Cool feature, press and hold the Refrigerator Temperature button for 3 seconds. When the feature is activated, the Super Cool icon will be illuminated. The Super Cool feature will remain on for 2 hours unless manually turned off. when turning on the Super cool, the refrigerator temperature will cool down faster than normal settings. lo manually turn off the super Cool feature, press and hold the Refrigerator Temperature button for 3 seconds. The Super Cool icon will turn off when the feature is not activated.
  • Adjusting the refrigerator temperature will automatically turn off the Super Cool feature.

Super Freeze

The amount of fresh food (in kg) that can be frozen in 24 hours is indicated on the appliance rating plate.

  • Press the Freezer Temperature button for 3 seconds (until the Super Freeze Indicator lights up), 24 hours before placing fresh food in the freezer. After placing fresh food in the freezer, 24 hours on Super Freeze function is generally sufficient; After 50 hrs the Super Freeze function automatically deactivates. when turning on the Super Freeze the freezer temperature will cool down fast than normal settings.
  • To manually turn off the Super Freeze feature, press and hold the Freezer Temperature button for 3 seconds. The Super Freeze icon will turn off.
  • Adjusting the freezer temperature will automatically turn off the Super Freeze feature.

Holiday Mode
This mode is designed to prevent your appliance from wasting energy during times when it’s not in regular use (when you are in holiday for example.
By selecting this function the temperature of the refrigerator compartment (RC) will automatically be set to 12 C. This feature is not applicable to the Freezer and variable temperature compartments.

  • To use Holiday mode, press the mode button and hold for 3 seconds until the Holiday mode indicator is lit on the display. To exit Holiday mode, press mode button and hold for 3 seconds until no mode icon is lit on the display.
  • Adjusting the refrigerator temperature will automatically turn off the Holiday Mode feature.
  • IMPORTANT : If this mode is selected then all food and drinks must be removed from the refrigerator compartment.

Sound ON-OFF
Press the button to activate/deactivate Sound Feedback.
Key Lock

  • Press and hold the Lock button for 3 seconds to activate the lock feature.
  • To deactivate the lock, press and hold the Lock button for 3 seconds. The lock feature will ignore all interactions with the control panel until the user unlocks the control panel. This feature is meant to avoid unintentional changing of settings.

Demo Mode

This mode is used when the refrigerator is on display in a retail shop or if you want to turn the cooling off and deactivate all other functions (except interior lighting).

  • If you turn on Demo mode, the “Demo” icon will light up on the display.
  • Exit Demo Mode by pressing and holding the Sound Button and Lock Button simultaneously for 3 seconds.
  • NOTE : Remove all food from both refrigerator, freezer and Multi-Temperature Zone if present.

Additional features
Door Open Alarm The Door Open Alarm feature sounds an alarm and blinks the “Door Open” icon when any of the four doors is open for 2 minutes or more. The alarm will repeat every 5 seconds. Close all doors to turn it off.
NOTE: To mute the audible alarm while keeping doors open, such as while cleaning inside of a refrigerator, touch any button on the control panel. The alarm sound will be temporarily turned off, but the Door Open icon will still be displayed on the control panel.

Lighting the Refrigerator
The refrigerator has an interior light that comes on any time the door is opened.
NOTE : The light is LED which does not need to be replaced. If the LED does not illuminate when the door is opened, call the service to replace the light.

Opening and Closing Doors

Warm-up of the side panel is normal at first product to start up. Temperature will decrease after some hours. There are two refrigerator compartment doors. The doors can be opened and closed either separately or together. There is a vertically hinged seal on the left refrigerator door.

  • When the left-side door is opened, the hinged seal automatically folds inward so that it is out of the way.
  • When both doors are closed, a hinged seal automatically forms a seal between the two doors.
  • NOTE: When closing the door, the hinged seal should be in the correct position (be bent inside). Otherwise, it will hit the right door or the fixing shaft

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-25

The refrigerator compartment door switch is located in the top left and right hinge cover.

  • For the Freezer and Multi-Temperature Zone, the door switch is located in bottom mullion.
  • The door switch uses a magnet to sense door opening/closing.
  • Ensure there are no magnet or electronic devices (Speaker, Coolvox® etc.) within 7.62 cm of the hinge cap.
  • NOTE: The light did not turn on if the door opening is not detected.

Ice Maker

  • To make ice, fill an ice tray with purified water and place the Manual Ice maker on the Freezer’s top shelf. Allow time till ice gets formed and once ice is ready, turn the knobs in the clockwise direction to eject ice cubes into the ice container Fill 2/3 of the ice tray with water and put it back in the freezer compartment. Do not, under any circumstances, use sharp or pointed objects to remove the ice
  • Lift ice container slightly and pullout ice container to get access to the ice cubes
  • Manual ice maker assembly can be taken out of the freezer when ice is not required to make more compartments in the freezer

SHELVES, BINS AND DRAWERS

Important information to know about glass shelves and covers

Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small ,pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Shelf Height Adjustment
Shelf height can be adjusted by changing its location from bottom support to upper support and vice versa

  • Open the right side door and left side door till 135°.
  • Take shelf out of refrigerator and place it to desired mounting position.
  • Ensure shelf is properly seated on shelf mounts

Shelves and Shelf Frames

The shelves in your refrigerator are adjustable to meet your individual storage needs. Storing similar food items together in your refrigerator and adjusting the shelves to fit different heights of items will make  finding the exact item you want easier. It will also reduce the amount of time the refrigerator door is open and save energy

To remove and replace shelves

  1. Open the right side door and left side door to its full opening.
  2. Remove middle shelf or top shelf by lifting it up and out of shelf supports. Then pull shelf forward and tilt down to a vertical position. Turn shelf at an angle and pull out of refrigerator.
  3. Remove bottom shelf by lifting it up and out of shelf supports. Then pull shelf forward and tilt up to a vertical position. Turn the shelf at an angle and pull out of refrigerator.
  4. Replace middle and top shelves by putting shelf in refrigerator at an angle with shelf front down. Lift front of shelf up and slide in until the rear of shelf drops into shelf supports. Lower front of shelf and make sure that shelf is in position.
  5. Replace bottom shelf by putting shelf in the refrigerator at an angle with shelf up. Lift front of shelf down and slide in until rear shelf drops into shelf supports. Lower front of shelf and make sure that shelf is in position.

Fresh Zone

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-31

To remove and replace the Fresh Zone

  1. Grasp handle of the Fresh Zone and slide Fresh Zone straight out to the stop. Lift the Fresh Zone off the bottom guide.
  2. Replace/putting back the Fresh Zone by placing it on bottom Fresh Zone guide and pushing it past the Fresh Zone stop into position

Refrigerator Balconies
The balcony on your refrigerator door are adjustable to meet your individual storage needs.

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-32

Freezer Storage Compartments

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-33

Freezer tray is useful to easily access frequently used products, freeze or simply store leftovers or small items.

Freezer Drawers

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-34

Super Freeze compartment

Use this drawers to freeze a bigger amount of fresh or cooked food (in the best or in the fastest way).

  • Super Freeze option allows you to store all your frozen food safely and transparently.
  • NOTE: Super Freezer temperature might be cooled down to be same as Multi Temperature Compartment, when Super Freezer set to warmer than Multi Temperature compartment.

Multi Temperature Compartment
Multi Temperature Compartment allows you to select one of three freezer temperature levels: -7°C, -12°C and -18°C to provide best storing conditions for different types of food.

For maximum freezer capacity, you may remove the freezer drawer to expose the freezer shelf. To remove the upper drawer:

  1. Grasp the handle of drawer and slide drawer straight out to stop. Lift drawer off bottom guide.
  2. Replace/putting back drawer by placing it on bottom drawer guide and pushing it past drawer stop into position

Freezer Shelf
To maximize freezer capacity, you may remove mid drawer to expose freezer shelf beneath. You can then store upper drawer and load food directly on top of shelf.

Audio Reference

Tone Assignment

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-41

This table is for quick reference only. See corresponding sections for details. In case of inconsistency, section details will prevail

Accessories

To order accessories, contact the dealer from whom you purchased your refrigerator.

Assistance or Service
Before calling for assistance or service, please check the “Troubleshooting” section. It may save you cost of a service call. If you still need help, follow the instructions below. If you need replacement parts To locate factory-specified replacement parts in your area, contact the dealer from whom you purchased your refrigerator

REFRIGERATOR CARE

Cleaning
WARNING

Explosion Hazard
Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

All of the Refrigerator, Freezer and Multi Temperature sections defrost automatically. However, clean all the sections about once a month to avoid build-up of odours. Wipe up spills immediately.

Exterior Cleaning

Please see the exterior cleaning information specific to your model.
Style 1 – Smooth Door
IMPORTANT: Damage to smooth finish due to improper use of cleaning products or using non-recommended cleaning products is not covered under the warranty. Sharp or blunt instruments will mar the finish

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-42

NOTE: Paper towels scratch and may dull the clear coat of the painted door. To avoid possible damage, use only soft, clean clothes to polish and wipe the doors.

Style 2 – Stainless Steel
IMPORTANT

  • Use recommended stainless steel cleaners and cloths only. Damage to stainless steel finish due to improper use of cleaning products or using non-recommended cleaning products is not covered under the warranty.
  • Avoid exposing stainless steel appliances to caustic or corrosive elements such as high-salt, high-moisture, or highhumidity environments. Damage due to exposure to these lements is not covered under the warranty.

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-43

Style 3 – Fingerprint-Resistant Stainless
IMPORTANT

  • Avoid exposing stainless steel appliances to caustic or corrosive elements such as high-salt, high-moisture, or highhumidity environments. Damage due to exposure to these elements is not covered under the warranty.Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-44

NOTES

  • If unintentional contact does occur, clean plastic part with a sponge and mild detergent in warm water. Dry thoroughly with a soft cloth.
  • Just because a cleaner is a liquid does not mean it is nonabrasive. Many liquid cleansers formulated to be gentle on tile and smooth surfaces still damage stainless steel.
  • Citric acid permanently discolours stainless steel.
  • To avoid damaging the finish of your stainless steel refrigerator:

Do not allow these substances to remain on the finish

Interior Cleaning

  1. Unplug refrigerator or disconnect power.

  2. Hand wash, rinse, and dry removable parts and interior surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.
    NOTE : Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on plastic parts, interior and door liners, or gaskets.

  3. Plug in refrigerator or reconnect power.

Condenser
This refrigerator has skin condenser on both sides of refrigerator. It is normal to feel warm on the sides.

Lights

The lights in the refrigerator compartment are LEDs which do not need to be replaced. If lights do not illuminate when door is opened, contact dealer from whom you purchased your refrigerator

Holiday and Moving Care

Holidays
If You Choose to Leave the Refrigerator On While You’re Away

  1. Use up any perishables and freeze other items.
  2. If your refrigerator has an automatic ice maker and is connected to the household water supply, turn off water supply to the refrigerator. Property damage can occur if the water supply is not turned off.
  3. If you have an automatic ice maker, turn off ice maker.
  4. Press the switch to Off (0) for the door ice maker.
  5. Empty ice bin.

If You Choose to Turn Off the Refrigerator Before You Leave:
NOTE : Put refrigerator in Demo Mode while on Holiday. See the “Using the Controls” section

  1. Remove all food from the refrigerator.
  2. If your refrigerator has an automatic ice maker:
  3. Turn off water supply to the ice maker at least 1 day ahead of time.
  4. When last load of ice drops, press the switch to Off (0) for display to be unlit on the top inside of refrigerator, depending on your model.
  5. Empty ice bin.
  6. Turn off temperature controls. See the “Using the Controls” section.
  7. Clean refrigerator, wipe it and dry well.
  8. Tape rubber or wood blocks to the tops of both doors to prop them open far enough for air to get in. This stops odours and mould from building up

Moving
When you are moving your refrigerator to a new home, follow these steps to prepare it for the move.

  1.  If your refrigerator has an automatic ice maker:
  2. Turn off water supply to the ice maker at least 1 day ahead of time.
  3. Disconnect water line from the back of the refrigerator.
  4. When last load of ice drops, press the switch to Off (0) either on ice maker or the control, depending on your model.
  5. Remove all food from the refrigerator and pack all frozen food in dry ice.
  6. Empty ice bin.
  7. Unplug refrigerator.
  8. Clean, wipe and dry thoroughly.
  9. Take out all removable parts, wrap them well and tape them together so they don’t shift and rattle during the move.
  10. Depending on model, raise the front of the refrigerator so it rolls more easily or raise the levelling screws so they do not scrape the floor. See the “Adjust the Doors” or “Refrigerator Levelling and Door Closing” sections.
  11. Tape doors closed and tape the power cable to back of the refrigerator. When you get to your new home, put everything back and refer to the “Installation Instructions” section for preparation instructions  Also, if your refrigerator has an automatic ice maker, remember to reconnect the water supply to the refrigerator.

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid a service call.

WARNING

Electrical Shock Hazard

  • Plug into a grounded (earthed) outlet.
  • Do not remove ground prong.
  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to follow these instructions can result in death,
  • fire, or electrical shock.
If you experience Possible Causes Solution

Refrigerator Operation
The refrigerator will not operate.| Check electrical supply.| Plug the power cable into an earthed socket.
Do not use an extension cable.
Make sure there is power to the socket. Plug in a lamp to see if the socket is working.
Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Check controls.| Make sure the controls are turned on. See the “Using the Controls” section.
New installation| Allow 24 hours following installation for refrigerator to cool completely.

NOTE: Adjusting temperature controls to the coldest setting will not cool either compartment more quickly.

Refrigerator control is in Demo mode (on some models).| If the refrigerator is in Demo mode, cooling is turned off and “Demo” will be illuminated on the control panel. See the “Using the Controls” section for more information.
The motor seems to run too much.












I

| High-efficiency compressor and fans| Larger, more efficient refrigerators run longer at lower, more energy efficient speeds.
The room or outdoor temperature is hot.| It is normal for refrigerator to work longer under these conditions. For optimum performance, place refrigerator in an indoor, temperature-controlled environment. See the “Location Requirements” section.
A large amount of warm food has been recently added.| Warm food will cause refrigerator to run longer until the air cools to the desired temperature.
The door(s) are opened too frequently or for too long.| Warm air entering refrigerator causes it to run more. Open the door less often.
The refrigerator door or freezer drawer is open.| Make sure refrigerator is level. See the “Refrigerator Levelling and Door Closing” section. Keep food and containers from blocking the door.
The refrigerator control is set too cold. I Adjust refrigerator control to a less-cold setting until refrigerator

temperature is as desired.

| The door or drawer gasket is dirty, worn, or cracked.| Clean or change gasket. Leaks in the door seal will cause refrigerator to run longer in order to maintain desired temperatures.
If you experience| Possible Causes| Solution
---|---|---
The lights do not work.| Your refrigerator is equipped with LED lighting which does not need to be replaced.| If there is power to refrigerator and lights do not illuminate when a door or drawer is opened, call for service or assistance.
Doors have been open longer than 10 minutes.| Close the doors and drawer to reset and open to resume lighted task.
The door switch is not sensing the door opening.| Ensure there are no magnets or electronic devices within 7.6 cm (3″) of the hinge cover.
The Temperature Control UI does not turn on.| The Temperature Control UI went to sleep| Press any button on the UI to wake up the The Temperature Control UI.
The Temperature Control UI buttons are not working well.| Try cycling power on the refrigerator to make the buttons reset. If problem continuous, call for service or assistance.
The Temperature Control UI is not receiving power.| Check the wiring harness at the door hinge.
Unable to adjust setting on The Temperature Control UI.| Door is open and Door ajar alarm is activated.| Close the door.
Unusual Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal sounds.” Below are listed some normal sounds with explanations.
The refrigerator seems noisy.| The compressor in your new refrigerator regulates temperature more efficiently while using less energy and operates quietly.| Due to this reduction in operating noise, you may notice unfamiliar noises that are normal.
Sound of the compressor running longer than expected.| High-efficiency compressor and fans.| Larger, more-efficient refrigerators run longer at lower, more energy efficient speeds.
Pulsating/Whirring| Fans/compressor adjusting to optimize performance during normal compressor operation.| This is normal.
Popping| Contraction/expansion of inside walls, especially during initial cool down.| This is normal.
Hissing/Dripping| Flow of refrigerant or flow of oil in the compressor.| This is normal.
Vibration| The refrigerator may not be steady.| Adjust the levelling screws and lower the levelling foot firmly against the floor. See the “Refrigerator Levelling and Door Closing” section.
Sizzling| Water dripping on the heater during Defrost cycle.| This is normal.
Water running/Gurgling| May be heard when ice melts during the Defrost cycle and water runs into the drain pan.| This is normal.

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-46

First try the solutions suggested here to possibly avoid a service call.

WARNING

Explosion Hazard

  • Use nonflammable cleaner.
  • Failure to do so can result in death, explosion, or fire.

To view an animation showing how to adjust and align the doors, refer to the Product Help/FAQ section of the brand website and search for “Door Closing and Door Alignment

Hotpoint-HQ9U2BLG-American-Fridge-Freezer-FIG-47

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