pTron FC17 Defect Feedback Analysis Report Charger Instructions
- June 14, 2024
- pTron
Table of Contents
pTron FC17 Defect Feedback Analysis Report Charger
Product Information
The pTron Volta FC17 25W is a charging adapter designed to provide efficient and fast charging for electronic devices. It is equipped with advanced technology to ensure optimal performance and safety during charging.
Defect Feedback Analysis Report – 01 July 2023
The report includes feedback and analysis of various by customers.
The defects mentioned are as follows
- Defective item not Working
- The sound comes from the charging adapter
- Stopped working after one month
- Slow charging
Market Feedback
- Product Name :pTron Volta FC17 25W Type-C to Type-C PD Superfast USB Type C Charger for Samsung S21/S21+/S21 Ultra/S20/S20+/S20 Ultra/Note 20/Note 20 Ultra/Note 10/Note10+ M51/M42/F23 5G/M53 5G (Charger only) White
- ASIN : B0BSCD5SPZ
- Feedback : Charging not support slow charging, Defect, defective, The sound comes from the charging adapter, Not work properly, Defective item not Working, Not charging, It worked OK for a while but completely stopped working within 3 months. It also didn’t show the fast charging in my galaxy s21 Please don’t buy. Buy genuine Samsung adapter only, Received a damaged product, works well but looks like a refurbished one, I bought this to charge my ear pods but it is not able to charge. I had to buy another charger and now that is working properly. I even doubted my ear pod was damaged but the service centre ensured my ear pods was fine and all i need to do was charge it properly Worst product ever.. don’t buy. Very bad product. Stopped working after one month. Wastage of money.
Defect Analysis
Defect Name
- Defective item not Working
- The sound comes from the charging adapter
- Stopped working after one month
- Slow charging
Analysis
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For Defective item not Working
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100% functional and visual testing has been performed in line before packing the product. Hence, there are less chances of any defective unit and not working unit being shipped.
For The sound comes from the charging adapter -
If the charger is dropped accidentally or intentionally, it may damage the internal component, and due to this, a noise will come from the charger. Please keep the charging case in place properly and avoid drops or falls.
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For Stopped working after one month
- Chargers can sometimes be subjected to physical damage through mishandling or accidents. If the charger’s cable or connectors are bent, frayed, or broken, it can disrupt the flow of electricity and prevent the charger from functioning properly.
- b) A power surge can occur when there is a sudden increase in electrical current, which can damage electronic devices. If your charger was connected to a power source during a power surge, it could have been affected and stopped working as a result.
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For Slow charging
- A charger will not provide fast charging if the charging cable or mobile device does not support fast charging. Please use the charging cable that supports fast charging.
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Running multiple apps or background processes on your phone while it is charging can consume resources and slow down the charging speed. Close unnecessary apps and limit background processes to allow your phone to focus on charging.
Note :- QC pass inspection report has been attached along with the mail.
Action
- Feedback escalated to concerned testing & packing incharges.
- Regular trainings are arranged to concerned operators for defect identification/check.
- If the problem is found in any particular unit then the customer can register a complaint on our official website ptron.in
- Our customer support executive will help the customer against the complaint Ticket ID with product replacement as the same is under warranty.