vtech NG-A3112 Analog Next Gen Cordless 1 line Hotel Telephone User Manual

vtech NG-A3112 Analog Next Gen Cordless 1 line Hotel Telephone

Product Information

Specifications

• Product Name: Analog Next Gen Series
• Model: NG-A3112
• Type: Cordless 1-line Hotel Telephone

User’s Guide
Thank you for choosing the Analog Next Gen Series Cordless Hotel Telephone. This user’s guide contains important safety instructions and usage information to ensure proper and safe operation of the product.

Important Safety Instructions
Before using the telephone equipment, please read and understand all the safety instructions provided below:

1. This product should be installed by a qualified technician to ensure proper installation and to reduce the risk of fire, electric shock, and injury.
2. Read and understand all instructions provided in the user’s guide.
3. Follow all warnings and instructions marked on the product.
4. Before cleaning, unplug the product from the wall outlet. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
5. To avoid electric shock, do not disassemble the product. If servicing is required, take it to an authorized service facility. Opening or removing parts without proper authorization may expose you to dangerous voltages.
6. Avoid using the product near water or in wet environments such as bathrooms, kitchens, or swimming pools.
7. Place the product on stable surfaces to prevent accidental falls or damage.
8. Ensure proper ventilation by not blocking the slots and openings in the telephone base and handset.
9. Operate the product only with the specified power source indicated on the marking label. Consult your dealer or local power company if unsure.
10. Do not place objects into the slots of the telephone base or handset, as it may cause electric shock or short circuits.
11. Avoid placing the product near radiators or heat registers.
12. Avoid overloading wall outlets and extension cords.
13. Unplug the product and seek authorized service under specific conditions, such as when the power cord is damaged or when there are issues with performance.
14. Avoid using the telephone during an electrical storm to minimize the risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak; use a different phone.

Product Usage Instructions

Follow the instructions below for proper usage of the Analog Next Gen Series Cordless Hotel Telephone:

Installation

1. Consult a qualified technician to install the telephone.
2. Ensure the telephone is placed on a stable surface.
3. Connect the telephone to the power source indicated on the marking label.
4. Follow any additional installation instructions provided in the user’s guide specific to your model.

Basic Operation
To use the Analog Next Gen Series Cordless Hotel Telephone:

1. Make sure the telephone is properly connected to the power source and charged if necessary.
2. Press the power button to turn on the telephone.
3. The display screen will show the available options and menu navigation instructions.
4. Use the keypad or navigation buttons to navigate through the menu options and select desired functions.
5. Follow any additional usage instructions provided in the user’s guide specific to your model.

Cleaning and Maintenance
To clean and maintain the Analog Next Gen Series Cordless Hotel Telephone:

1. Unplug the telephone from the power source.
2. Use a damp cloth to wipe the surface of the telephone. Do not use liquid or aerosol cleaners.
3. Avoid getting water or other liquids inside the telephone.
4. Regularly check and clean the charging ports and connectors to ensure proper charging functionality.

FAQ

• Q: Where can I find the model number of my Analog Next Gen Series Cordless Hotel Telephone?
  A: The model number is located on the nameplate at the bottom or rear of the telephone.

• Q: Can I use the telephone near water?
  A: No, it is not recommended to use the telephone near water or in wet environments to avoid the risk of electric shock.

• Q: What should I do if my telephone stops working?
  A: If your telephone stops working, try unplugging it from the power source and plugging it back in. If the issue persists, refer servicing to an authorized service facility.

• Q: Can I use the telephone during a thunderstorm?
  A: It is not recommended to use the telephone during an electrical storm as there is a remote risk of electric shock from lightning.

• Q: How should I clean the telephone?
  A: Use a damp cloth to clean the surface of the telephone. Do not use liquid or aerosol cleaners as they may damage the product.

Important safety instructions

The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

1. This product should be installed by a qualified technician.
2. Read and understand all instructions.
3. Follow all warnings and instructions marked on the product.
4. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
5. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
6. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
7. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.
8. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied at the premises, consult your dealer or local power company.
9. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
10. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base station or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
12. Do not overload wall outlets and extension cords.
13. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
    • When the power supply cord or plug is damaged or frayed.
    • If liquid has been spilled onto the product.
    • If the product has been exposed to rain or water.
    • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
    • If the product has been dropped and the telephone base and/or handset has been damaged.
    • If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle if the phone is located in an environment containing concentrations of flammable or flame-supporting gases unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
16. Only put the handset of your telephone next to your ear when it is in normal talk mode.
17. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
18. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
19. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Installation in the user’s manual.
20. This product should be mounted at a height of less than 2 meters.
21. The products require connection to the local telephone exchange system within the same building.

CAUTIONS

• Keep small metallic objects such as pins and staples away from the handset receiver.
• There may be a risk of explosion if the wrong type of handset battery is used. Use only the supplied rechargeable battery or replacement battery (Model No. 523450AR1000 for NG-A3112’s cordless handset). Dispose of used batteries according to the instructions.
• Replacement of a BATTERY with an incorrect type that can defeat a SAFEGUARD (for example, in the case of some lithium BATTERY types).
• Disposal of a BATTERY into fire or a hot oven, or mechanically crushing or cutting of a BATTERY, can result in an EXPLOSION.
• Leaving a BATTERY in an extremely high temperature surrounding environment can result in an EXPLOSION or the leakage of flammable liquid or gas.
• A BATTERY subjected to extremely low air pressure may result in an EXPLOSION or the leakage of flammable liquid or gas.

SAVE THESE INSTRUCTIONS

Parts check list

Items contained in the respective cordless telephone package:

Telephone layout

Analog Next Gen Cordless 1-line Hotel Telephone – NG-A3112

Telephone Base

• Analog Next Gen Cordless 1-line Hotel Telephone – NG-A3112
• Next Gen Cordless 1-line Accessory Handset and Charging base – NG-C3411HC
• Next Gen Cordless 1-line Accessory Handset – NG-C5101

Cordless Handset

SIP Next Gen Cordless 1-line Accessory

• Next Gen Cordless 1-line Accessory Handset and Charging base – NG-C3411HC
• Handset Charging Base – C5012

Charging Base

Installation

Analog Next Gen Cordless 1-line Hotel Telephone – NG-A3112

Telephone base installation
The telephone comes ready for desktop use.

1. Turn the telephone base around with the back side facing front. Connect the telephone line cord as shown below.

2. Plug the other end of the telephone line cord to the telephone wall jack and the power cord connector to the power adapter. Plug the power adapter to a wall power outlet.
   Note:
   When the telephone base has been initially installed, make sure the telephone line cord is plugged firmly into the telephone wall jack and the power adapter, and the power adapter is securely plugged into an outlet not controlled by a wall switch.

3. Place the cordless handset on the telephone base cradle.

CAUTIONS
Use only the supplied cable and power adapter. The supplied cable is not designed for use in any other IT devices. Misuse it on your other IT devices shall be prohibited. To order a replacement, call 1-888-907-2007.

To test your installation
Press on the telephone base. Listen for a dial tone, and then press again to hang up.

Installing or replacing a cordless handset battery
To install or replace the handset battery, follow the steps below.

1. Hold the handset.
2. Press both thumbs down on the edge of the battery cover near the speaker, and slide the battery cover downwards.
3. Lift the battery cover off the handset.
4. If you are replacing the battery: Place your thumb in the slot below the battery, and lift the battery out of the handset battery compartment.
5. Place the top of the battery in the handset battery compartment so that the battery connectors are aligned.
6. Push the bottom of the battery down into the battery compartment.
7. Align all the tabs on the handset cover against the corresponding grooves on the handset, then slide the handset cover closed.

CAUTIONS

• There may be a risk of explosion if a wrong type of handset battery is used. Use only the supplied rechargeable battery or replacement battery (Model No. 523450AR1000). To order a replacement, call 1-888-907-2007.
• Dispose of used batteries according to the information in The RBRC® seal.

Installation notes

CAUTION!
Please be careful of sharp edges of base stand that can cause harm during the installation process.

Avoid placing the phone too close to:

• Communication devices such as television sets, DVD players, or other cordless telephones
• Excessive heat sources
• Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting
• Excessive dust sources such as a workshop or garage
• Excessive moisture
• Extremely low temperature
• Mechanical vibration or shock such as on top of a washing machine or work bench

Handset registration
Place the cordless handset on the telephone base cradle. Handset registration happens automatically the first time a cordless handset is placed on the telephone base. When the registration process completes, you hear 3 beeps as confirmation.

Each telephone base accommodates up to five cordless handsets. When you already have five registered handsets, you can replace one of them by a new handset if any one of the five registered handsets is disconnected from the base. For example, it is out of range, or its battery is removed or depleted. The previous registered handset is then deregistered from the telephone base.

Handset deregistration
When a registered cordless handset is idle, press *331734#, then press HOLD. You will hear a confirmation tone when the deregistration process completes.

Register a handset to another telephone base

• Any Next Gen cordless 1-line handset can register to any Next Gen cordless 1-line telephone base.
• When a registered cordless handset is idle, place it on another telephone base. This cordless handset automatically registers to the new telephone base.

Handset battery charging
The battery must be fully charged before using the cordless handset for the first time. The CHARGE LED turns on when the cordless handset is charging on the telephone base. The battery is fully charged after 11 hours of continuous charging. For best performance, keep the cordless handset in the telephone base or charging base when not in use.

Next Gen Cordless 1-line Accessory Handset and Charging base – NG-C3411HC

Install charging base for desktop
To mount the base stand on the charging base

1. Align the grooves of the base stand with the charging base.
2. Slide the base stand up to secure it.

To unmount the base stand
Simply slide the base stand down and lift it from the charging base.

Charging base installation

1. Install the charging base as shown below.
   • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
   • The battery is fully charged after 11 hours of continuous charging. For best performance, keep the cordless handset in the charging base when not in use.
2. Press on the handset. Listen for a dial tone, and then press again to hang up.

CAUTIONS
Use only the supplied power adapter. The supplied power adapter is not designed for use in any other IT devices. Misusing it on your other IT devices shall be prohibited. To order a replacement, call 1-888-907-2007.

Set up

• Analog Next Gen Cordless 1-line Hotel Telephone – NG-A3112
• Next Gen Cordless 1-line Accessory Handset and Charging base – NG-C3411HC

Default settings are indicated by asterisks (*).

User

Speakerphone volume – Handset| 1, 2, 3, 4*, 5, 6

Operation

• Analog Next Gen Cordless 1-line Hotel Telephone – NG-A3112
• Next Gen Cordless 1-line Accessory Handset and Charging base – NG-C3411HC

Using the cordless handset and the telephone base

Receive a call
When there is an incoming call, the cordless handset rings and the message waiting LED flashes on the telephone base.

Answer a call using the cordless handset while it is not on the telephone base or charging base

• On the cordless handset, press or .
  • The key illuminates when in use.
  • The key illuminates when in speakerphone mode.

Answer a call using the cordless handset while it is cradled on the telephone base or charging base

Lift the cordless handset from the telephone base or charging base.

• The key illuminates when in use.
• The key illuminates when in speakerphone mode.

Place a call

• On the cordless handset, press or .
• Listen for a dial tone and then dial the desired number, or press a Speed Dial key on the cordless handset to dial a programmed number.
  • The key illuminates when in use.
  • The key illuminates when in speakerphone mode

End a call

• Press , press on the cordless handset when in speakerphone mode, or place it in the telephone base or charging base.
• The call ends when all handsets hang up.

Handset speakerphone
During a call, press on the cordless handset to switch between speakerphone mode and handset earpiece mode. The key illuminates when in speakerphone mode.

Call waiting

1. When you hear a call waiting tone during a call, press on the cordless handset to put the current call on hold and take the new incoming call.
2. Press at any time to switch back and forth between calls.

Volume
Adjust the ringer volume of the cordless handset

• When the cordless handset is idle, press and adjust the ringer volume.

Adjust the listening volume of the cordless handset

• During a call on the cordless handset, press and adjust the listening volume. The next call returns to the default listening volume.

Mute

Mute the microphone

1. During a call, press .
   • The key on the handset illuminates when the mute function is turned on. You can hear the party on the other end, but they cannot hear you.
2. Press again to resume the conversation.
   • The light on the key turns off.

Speed dial
On the cordless handset, press or . Listen for a dial tone and then press a Speed Dial key (for example, CONCIERGE or FRONT DESK) to dial a programmed number.

• The key illuminates when in use.

Handset:
3 dedicated speed dial hard keys, with one additional hard key ( ) that can be programmed as speed dial keys

Message waiting Indicator
When a voice message is received, the message waiting LEDs on both the telephone base and the cordless handset flash.

Play messages
Press MESSAGE/ in idle mode to play messages.

Hold

To place a call on hold:

• During a call on a handset, press the key.

To take the call off hold:

• Press , or on the same handset.

Find handset
Use this feature to find all registered cordless handsets.

To start paging:
Press /FIND HANDSET on the telephone base when the phone is not in use. All idle cordless handsets beep for 60 seconds.

To end paging:

• Press /FIND HANDSET again on the telephone base. -OR-
• Press on the cordless handset.

Troubleshooting

If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007.

For cordless telephone

securely plugged into an outlet not controlled by a wall switch.

• Make sure the telephone line cord is plugged firmly into the power adapter and the telephone wall jack.

• Make sure the battery is installed and charged correctly. For optimum daily performance, return the cordless handset to the telephone base or charging base after use.

• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and the telephone base to synchronize.

• Charge the battery in the cordless handset for up to 11 hours.

• If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use.

• Remove the battery and then install it again. If that still does not work, it may be necessary to purchase a new battery.

• Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).

2. There is no dial tone.| • Try all the above suggestions.

• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

• Eliminate any background noise. Mute the telephone before dialing, if applicable, or dial from another room in your unit with less background noise.

• If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

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3.  I cannot dial out.| • Try all the above suggestions.

• Make sure there is a dial tone before dialing.

• Eliminate any background noise. Mute the telephone before dialing, if applicable, or dial from another room in your unit with less background noise.

• If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

4. The LOW BATTERY LED illuminates on the cordless handset.| •   Place the cordless handset in the telephone base or charging base for recharging.

•   Remove the battery and then install it again, and use it until fully depleted. Then charge the cordless handset in the telephone base or charging base for up to 11 hours.

•   If the above measures do not correct the problem, replace the battery.

5. The battery does not charge in the cordless handset or the battery does not accept charge.| • Make sure the cordless handset is placed in the telephone base or charging base correctly. The CHARGE LED should be on.

• Remove the battery and then install it again. Charge it for up to 11 hours.

• If the cordless handset is placed in the telephone base or charging base but the CHARGE LED is not on, refer to The CHARGE LED is off below.

• If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use.

• If the above measures do not correct the problem, replace the battery.

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6. The CHARGE LED is off.| • Clean the charging contacts on the cordless handset, telephone base and charging base each month with a pencil eraser or a dry non-abrasive fabric.

• Make sure the power adapter and telephone line cord are plugged in correctly and securely.

• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and the telephone base to reset.

7. The telephone does not ring when there is an incoming call.| • Make sure the telephone line cord and the power adapter are plugged in properly.

• The cordless handset may be too far from the telephone base. Move it closer to the telephone base.

• Adjust the setting of RF transmission power. It may be out of range.

• If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

• Other electronic products such as HAM radios and other DECT phones can cause interference with the cordless phone. Try installing the phone as far away as possible from these types of electronic devices.

• Test a working telephone at the telephone wall jack. If the other telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider (charges may apply).

• The telephone line cord may be defective. Install a new telephone line cord.

• Remove the battery and then install it again. Then place the cordless handset in the telephone base. Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

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8. The cordless handset beeps and is not performing normally.| • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch.

• Move the cordless handset closer to the telephone base or adjust the setting of RF transmission power. It may be out of range.

• Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize.

• Other electronic products such as HAM radios and other DECT phones can cause interference with the cordless phone. Try installing the phone as far away as possible from these types of electronic devices.

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9. There is interference during a telephone conversation, or the call fades in and out when I am using the cordless handset.| •   Move the handset closer to the telephone base or adjust the setting of RF transmission power. It may be out of range.

•   If there is High Speed Internet Access (HSIA) available at the premises through a telephone line, you may need to install a DSL filter (DSL – digital subscriber line) between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

•   Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or the telephone base to another outlet.

•   Other electronic products such as HAM radios and other DECT phones can cause interference with the cordless phone. Try installing the phone as far away as possible from these types of electronic devices.

| •   If the telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate the telephone or modem farther apart from each other, or use a different surge protector.

•   The location of the telephone base can impact the performance of the cordless phone. For better reception, install the telephone base in a centralized location within the room, away from walls or other obstructions.

•   Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•   If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

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10. I hear other calls when using the telephone.

| •   Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).
11. I hear noise on the cordless handset and the keys do not work.| •   Make sure the telephone line cord is plugged in securely.
12. Reset instructions for common issues.| • If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not fix the problem, try the following (in the order listed):

a.  Disconnect the power to the telephone base.

b.  Disconnect the battery on the cordless handset.

c.  Wait a few minutes before connecting power to the telephone base.

d.  Install the battery again and then place the cordless handset in the telephone base.

e.  Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

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VTech Hospitality Limited Warranty Program

VTech Communications, Inc., the manufacturer of VTech Hospitality Product (“Product”), warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all accessories provided by VTech in the Product’s package are free from defects in material and workmanship, pursuant to the following terms and conditions when installed and used normally and in accordance with the Product’s operating instructions. The limited warranty extends to the end user of this Product and applies only if such Product is purchased through the United States of America and/or Canadian distributor. The limited warranty period for this product is determined based on the following:

5 Years – Analog Models

• All Classic Models – corded and cordless
• All Contemporary Models – corded and cordless
• All TrimStyle Models
• All Next Gen Models – corded and cordless

2 Years – SIP Non-Display Models

• All Classic Models – corded and cordless
• All Contemporary Models – corded and cordless
• All TrimStyle Models
• All Next Gen Models – corded and cordless

During the limited warranty period, VTech’s authorized service representative will repair or replace, at VTech’s option, without charge, a Product that is not free from defects in materials and workmanship. If VTech’s authorized service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy.

The limited warranty period for the Product begins on the date that the end user takes possession of the Product. This limited warranty also applies to repaired or replacement Products for a period of either: (a) 90 days from the date the repaired or replacement Product is shipped to you; or (b) the time remaining on the original limited warranty as described above; whichever is longer.

This limited warranty does not cover:

1. Product or parts that have been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or used for non-approved commercial or institutional purposes (including but not limited to Products used for rental purposes); or
7. Product returned without valid proof of purchase; or
8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and shipping the Product, or for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product is returned without them. VTech will charge the end user at then-current prices for each of the missing items.
10. NiCd, NiMH or Li-ion handset batteries, or power adapters, which, under all circumstances, are covered by a one (1) year warranty only.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product(s) to the service location. VTech’s authorized service representative will return repaired or replaced product under this limited warranty to you, transportation, delivery and handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit.

If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product, whether express or implied, oral or written, or statutory. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. No one is authorized to make modifications to this warranty and you should not rely on any such modification.
VTech’s liability to end user hereunder shall not exceed the purchase price of the Product. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you also have other rights which vary from state to state or province to province.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep wireless telephones at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Operating range

• The cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, the cordless handset and telephone base can communicate over only a certain distance – which can vary with the locations of the telephone base, cordless handset, the weather, and the layout of the hotel.
• When the cordless handset is out of range while on a call, the cordless handset rapidly beeps three times.
• If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect well when you answer the call. Move closer to the telephone base to answer the call.
• If the handset moves out of range during a telephone conversation, there may be interference.
• To improve reception, move closer to the telephone base.

About cordless telephones

• Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
• Electrical power: The telephone base of the cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged, switched off, or if the electrical power is interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR often reduces or eliminates the interference.
• Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

FCC, ACTA, and IC regulations

FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAKXNANXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line. See the installation instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer. If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under.

VTech Hospitality limited warranty program in the user’s manual.
To ensure the safety of users, the FCC/ISEDC has established criteria for the amount of radio frequency energy of the product. This product has been tested and found to comply with the FCC/ISEDC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.

If this equipment is causing harm to the telephone network, your telephone service provider may temporarily discontinue your telephone service. Your telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be allowed to correct the problem and your telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. Your telephone service provider is required to notify you if such changes are planned.

• If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
• If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
• Remain on the line and briefly explain the reason for the call before hanging up.
• Perform such activities in off-peak hours, such as early morning or late evening.
• When the adjunct is used with a leased system, permission from the owner of the equipment must be obtained for connection of the adjunct because modification of the host system is often required.
• This product can only be connected to the host equipment and never directly to the network.

ISEDC Warning
This device complies with the Innovation, Science, and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone.

Maintenance

Taking care of your telephone
Your telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub, or shower.

Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.

Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind.

Disclaimer and Limitation of Liability

VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss caused by the deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of important data on other media to protect against data loss.

• Company: VTech Communications, Inc.
• Address: 9020 SW Washington Square Road., Suite 555, Tigard, OR 97223, United States
• Phone: 1 888-907-2007

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND/OR Ethernet CABLE FROM THE WALL. Then remove the telephone by the unplugged cords/cables.

Technical specifications

• Analog Next Gen Cordless 1-line Hotel Telephone – NG-A3112
• Next Gen Cordless 1-line Accessory Handset and Charging Base – NG-C3411HC

Telephone base: 1921.536-1928.448 MHz

Transmit frequency (Canada)| Handset: 1921.536-1928.448 MHz

Telephone base: 1921.536-1928.448 MHz

Channels| 5
Nominal effective range| Maximum power allowed by FCC and IC.

The actual operating range may vary according to environmental conditions at the time of use.

Power requirement

| Telephone base:

Socle:

•   Power adapter

–      Input: 100-240V Output: 5.0V DC @ 1000mA

–      Manufacturer: VTech Telecommunications Limited

–      Model identifier: VT05EUS05100

–      Use only the power adapter indicated above for the telephone base Utilisez uniquement l’adaptateur d’alimentation indiqué ci-dessus pour le socle

Handset:

•   Handset battery:

–      Input: 3.7V 1000mAH, Li-ion (Model No. 523450AR1000)

–      Manufacturer: Yiyang Corun Battery Co., Ltd Fabricant: Yiyang Corun Battery Co., Ltd

–      Use only the supplied battery or the battery indicated above Utilisez uniquement la pile fournie ou la pile indiquée ci-dessus

Charging base power adapter (sold separately): L’adaptateur d’alimentation du chargeur (vendu séparément):

•   Input: 100-120V AC 60 Hz Output: 6V DC @ 400 mA Entrée: 100-120 V CA 60 Hz Sortie: 6 V CC @ 400 mA

•   Manufacturer: VTech Telecommunications Limited Fabricant: VTech Telecommunications Limited

•   Model identifier: VT05UUS06040 Identificateur du modèle: VT05UUS06040

•   Use only the power adapter indicated above for the charging base Utilisez uniquement l’adaptateur indiqué ci-dessus pour le chargeur

Message waiting signal| Steady/periodic high voltage pulse, periodic low voltage pulse, reverse polarity, FSK, Siemens and/or Panasonic
Speed Dial memory| Handset: 3 dedicated speed dial hard keys, with one additional hard key
( ) that can be programmed as speed dial keys
Operating Humidity| 45% – 85%
Operating Temperature:| 5ºC – 45ºC
Size| Telephone base: 110.4 x 82.6 x 63.6 mm

Corded handset: 203 x 48 x 20.5 mm

Manufacturer| VTech Telecommunications Limited

Address: 23/F Tai Ping Industrial Centre, Block 1, 57 Ting Kok Road, Tai Po, Hong Kong

Specifications are subject to change without notice.
Copyright © 2023
VTech Communications, Inc.
All rights reserved. 11/23.

NG-A3112_NG-C3411HC_NG-C5101_C5012_UG_V1_CEC_US_21NOV2023.

References

• Official VTech Hotel Phones | VTech® Hotel Phones

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