Apps MySolArk App User Guide
- June 1, 2024
- APPs
Table of Contents
Apps MySolArk App
Product Information
Specifications
- Product Name: MySolArk
- Functionality: Remote system monitoring of Sol-Ark inverters and solar systems
- Features: Energy generation tracking, power consumption insights, inverter settings adjustment
- Website: www.mysolark.com
Product Usage Instructions
MySolArk Features Overview
MySolArk is a tool for remote monitoring of Sol-Ark inverters and solar
systems. It provides detailed insights into energy generation and power
consumption, allowing users to track system performance with precision.
MySolArk Setup Instructions
To set up MySolArk, visit the website
www.mysolark.com and follow the on-screen
instructions to create an account and link your system for monitoring.
My Plants Management
My Plants feature allows users to manage their solar systems and inverters
efficiently. Users can adjust inverter settings remotely to optimize
performance.
Overview Screen
The overview screen provides a detailed view of the system’s current
status, power flow, weather information, abnormal statistics, and energy
generation graphs for performance assessment.
Current Status
This section displays the current solar power generation in watts and the
percentage based on total installed capacity. It also tracks total solar
energy generated daily, monthly, yearly, and overall.
Power Flow
Displays the power flow of all integrated components, adjusting based on
the system type (Off-Grid/Grid-tie) and other components like
Generators/Microinverters.
Status
Provides the status of the inverter(s) in the plant, indicating Normal,
Offline, Warning, or Fault states.
Abnormal Statistics
Showcases abnormal statistics like faults or warnings, providing insights
into system performance issues.
Weather Info.
Displays real-time meteorological data of the plant’s location using Ambien
Weather services.
Frequently Asked Questions (FAQ)
-
Q: Can I modify the installed capacity of my plant later on?
A: Yes, the installed capacity can be modified later by editing the plant’s information on MySolArk. -
Q: How can I access the desktop version of MySolArk?
A: You can access the desktop version of MySolArk by visiting the website www.mysolark.com. -
Q: Where can I find more information about inverter faults or warnings?
A: For detailed information about inverter faults or warnings, refer to your inverter installation and user manual.
MY SOL-ARK
USER GUIDE
MySolArk Features
“MySolArk” is a powerful and comprehensive tool designed for remote system
monitoring of Sol-Ark inverters and solar systems. This remote monitoring
solution offers detailed insights into energy generation and power
consumption, allowing users to track system performance with great precision.
MySolArk displays all relevant electrical data on easy-to-understand energy
generation graphs, providing a comprehensive overview of electrical usage.
Beyond its monitoring capabilities, MySolArk offers users the flexibility to
remotely adjust inverter settings, allowing them to seamlessly configure their
system from any location. This ensures that users can fine-tune parameters to
optimize performance effortlessly. With MySolArk, users can confidently manage
their solar systems and inverters to ensure peak performance and efficiency at
all times. Visit www.mysolark.com to access the
desktop version of MySolArk.
My Plants
A Sol-Ark inverter, along with any integrated component on the system like
grid, solar panels, batteries, generators, microinverters, and home loads, are
all centrally managed within a designated “Plant” on MySolArk. A plant is the
digital representation of the solar system, where the user can monitor the
performance and operation of their Sol-Ark inverter. Creating a plant is the
initial step to remotely monitor a solar system, in which the users must add
their Sol-Ark inverter(s) and define site-specific characteristics.
The “My Plants” menu allows users to create, edit, visualize, search, and
manage their plants. This menu provides basic system performance information,
such as power and generated energy as well as the status of the plants and the
inverters within them. By selecting a plant, users can access the Overview
page for system-specific details.
To create a plant, simply select the “Create Plant” option or use the “+”
button on the mobile app. The user will have to add a “gateway” in order to
add a Sol-Ark inverter to their plant. For detailed instructions, refer to
section 2 of the MySolArk Setup guide.
Plant Management
Overview
The overview screen is a very powerful tool and one of the most useful sections of MySolArk. This screen allow users to check the current status of their system, the power flow of all integrated components, weather information, plant information, abnormal statistics, and detailed energy generation graphs for system performance assessment.
Current Status
This section shows the current amount of solar power (W) being generated at
that instant and the equivalent percentage (%) based on the total installed
capacity. Additionally, this menu tracks the total amount of solar energy
generated and it is neatly organized in daily, monthly, yearly, and total
energy generation.
NOTE: The installed capacity is determined during the initial creation of the plant, however it can be modified later on by editing the plant’s information. Must be set in kW.
Power Flow
This section displays all integrated components of the system along with the
current amount of power being produced or consumed by each item. The power
flow layout will adjust based on the type of system (Off-Grid / Grid-tie) and
other integrated components (Generator / Microinverters), incorporating the
total power managed by the Sol-Ark inverter.
Status
This section provides the status of the inverter(s) in the plant, indicating
various states such as Normal, Offline, Warning, or Fault states.
Abnormal Statistics
This section shows the total amount of abnormal statistics such as faults or
warnings. These can be simple notifications like setting changes or inverter
faults due to overloads. Refer to your inverter installation and user manual
for more information.
Weather Info.
This section displays meteorological data. It uses Ambien Weather to get real-
time weather information of the plant’s location.
Investment Return Rate
This section illustrates the total return compared to the initial investment.
The initial investment amount is determined during the creation of the plant
but can also be adjusted later by editing the plant’s information.
Energy Conservation
Provides interesting data about the system such as the reduction of CO2 and
SO2 emissions, equivalent trees planted and amount of burnt coal avoided.
Energy Generation
- The energy generation graph is one of the most useful tools within MySolArk as this section is a visual representation of the system’s performance across time. With it, a system can be assessed and diagnosed across multiple recorded instances. Power data such as solar production (PV), battery power, state of charge (SOC), grid power and load consumption can be visualized at any desired point. Users can select / tap the parameters on the legend to show or hide data. This helps users visualize a particular set of variables and focus on their data of interest.
- The energy generation data is recorded and saved every 5 minutes, giving ample monitoring resolution. This data can be accessed and visualized at any moment, giving users the ability to go back and identify specific behaviors of their solar system. Data is saved as long as the Wi-Fi dongle (gateway) has internet access and is capable of transmitting data to MySolArk. Furthermore, the energy generation can be filtered and viewed for every day, every month, every year, and even the total generation.
Equipment
- The equipment screen provides information pertaining to individual Sol-Ark inverters and gateways that have been added to the plant. This section presents detailed insights into individual power production and energy generation, allowing users to visualize the performance and contribution of each inverter. It includes data such as current status, power flow, and energy generation graphs, facilitating comprehensive monitoring and analysis.
- Whenever an inverter is added to a plant, the device will appear under the “Equipment” tab and it will be listed under its serial number (SN) by default. Similarly, its gateway will be listed under the “Gateway” tab. The user can change the name of the inverter by taping “…” and selecting “Set Name”. This can be useful in multi-inverter systems. By tapping on the inverter and the gateway, users can access and visualize details, status, and all energy generation information of a particular inverter.
Add Inverters
- You can integrate additional inverters into your system whenever you have a multi-inverter setup, such as parallel 30K, 15K, 12K, or 8K-1P inverters. This capability enables users to monitor all devices within a single unified system. MySolArk tracks the overall energy production and consumption, as well as individual inverter performance.
- The sequential steps for incorporating additional inverters are as follows: Select the plant in which you want to add the inverter, then navigate to the “Gateway” tab and select the “+” button to add a device. Verify the Serial Number and Key found on the product label of the Wi-Fi dongle. You can either scan the QR code or input the numbers manually. Upon scanning or inputting the numbers, an additional inverter will be successfully added to your system.
NOTE: The newly added gateway MUST be configured and connected to a local
Wi-Fi network. Follow STEP 2 or alternate method STEP 3 of Section 2 “MySolArk
Setup Instructions”, otherwise the inverter will not be connected to MySolArk
and will not transmit any data. 
Setting Parameters
MySolArk offers users the flexibility to remotely adjust inverter settings, allowing them to seamlessly configure their system from any location. This is achieved by taping “…” on the desired inverter and selecting the “Setting Params” option. All configurable parameters seen on the inverter itself can be modified and tweaked remotely from these set of menus. The user MUST press “Save” after modifying the settings under a particular menu, otherwise the changes will be disregarded. One must allow some time for MySolArk to upload the settings and the inverter to execute the changes, this will take a few minutes.
NOTE: To edit the parameters of an inverter, the user must have management permissions.
Event
The event screen provides information on certain events such as inverter
notifications, faults, or warnings. Whenever a Sol-Ark inverter enters into a
fault state, the event screen will capture the error code and the time of the
event. This tool is very useful for system diagnosis and assessment, as well
as troubleshooting. With it, the user can pinpoint the precise moment a fault
occurred, visualize the electrical data using the energy generation graphs and
get to the root of the issue. 
Equipment (Inverters and Gateways)
The main Equipment menu of MySolArk will list all the inverters and gateways
that have been added. Similar to the “My Plants” menu, the equipment tool can
be used to edit, visualize, search, filter, and manage inverters and getaways
without having to directly access a plant. This tool will display basic
information about the inverter such as status, serial number (SN), firmware
version, the gateway connected to it, as well as the plant it has been added
under. Furthermore, setting changes to the inverter can be done by clicking or
tapping “…” and selecting “Parameter Settings” as described in section 1.2,
Setting Parameters. 
Similar to the Inverter menu, the Gateway menu will list all the gateways that have been added. Here, information such as status, serial number (SN), Key, signal, firmware version, and the plant it has been added under will be displayed.
Other Tools
Edit / Share / Delete / Navigate Plant
After a plant has been created in MySolArk, the user can edit the plant, share
it with other users or deleted it completely if desired. Details and
information can be easily modified by taping the “…” button of the plant in
the “Plants” menu. MySolArk can also display the geographical location
distribution information of the plant created.
NOTE: To edit, share or delete a plant, the user must have required management permissions. The shared account MUST also be a registered MySolArk account.
Unbind Gateway
Whenever an inverter is added to the wrong plant or the user wants to simply remove an inverter, they can use the unbind tool. To do this, navigate to the gateway in question, tap the “…” button and “Unbind” the gateway. With this feature, the inverter will no longer be tied to the plant and it can be added to a different plant if meeded.
Wi-Fi Configuration
The Wi-Fi configuration tool can be used to easily connect a gateway (Wi-Fi
dongle) to a local Wi-Fi network. During the creation of a plant, this tool is
used to connect a new dongle to the network, however the Wi-Fi configuration
tool can be accessed later on whenever new devices need to be added which will
require a Wi-Fi connection. STEP 3 of the “MySolArk Setup Instructions” show
an alternate way of connecting gateways to a local Wi-Fi network.
Operational Data and Parameter Selection
The parameter selection tool is a powerful way of visualizing all the
intricate information of a particular Sol-Ark inverter, its performance and
energy management within the system as a whole. This tool allows user-defined
data to be plotted, displayed, and compared across time. The parameter
selection tools offers a plethora of electrical variables that can be
visualized, including but not limited to power generation data, energy storage
data, grid behavior, solar power production and more.
As opposed to the “Energy Generation” tool under the “Overview” section of a
plant, the Parameter Selection tool allows the user to do a deep dive and
understand each and every aspect of their Sol-Ark inverter. Similarly, a
moment in time can be captured and all electrical data can be visualized at
that instant. This tool is great for troubleshooting or general inverter
assessment.
MySolArk Setup Instructions
-
Connection to MySolArk through Ethernet
- Remove the plastic enclosure of the Wi-Fi dongle by pressing the plastic latches with a flat screwdriver as shown in the figure below.
- Insert the Ethernet cable through the rubber seal and plastic enclosure.
- Connect the Ethernet cable to the RJ45 port.
- Reassemble the dongle housing and plug the dongle into the Sol-Ark DB-9 port.
- Use two M4X10 screws to secure the dongle to the port.
- Follow “STEP 1” instructions in order to create a plant on MySolArk.
-
Connection to MySolArk through Wi-Fi
- Plug the Wi-Fi dongle into the Sol-Ark DB-9 port.
- Use two M4X10 screws to secure the dongle to the port.
- Follow “STEP 1” through “SETP 3” in order to:
- Create a plant on the MySolArk monitoring platform.
- Connect the dongle to MySolArk through a Wi-Fi network.
-
STEP 1: Create a “Plant” on MySolArk
- Download and install the “MySolArk” app for android or apple smartphones. QR codes are provided below.
- Create a MySolArk account and login.
- Create Plant.
For Installers
Installers are advised to first create the plant and configure the system before sharing it with the owner. Once the plant has been created and configured, the installer can share and grant manager permissions to the owner by navigating to “My Plants” → “…” → “Share” → “Add Account”. The homeowner must create their own MySolArk account first.
- Download and install the “MySolArk” app for android or apple smartphones. QR codes are provided below.
-
STEP 2: Configure Wi-Fi network though MySolArk D. Configure Wi-Fi network.
- Configure Wi-Fi network.
NOTE : The “Wi-Fi configuration” tool can be accessed at any other time by tapping “Me” at the bottom right corner, then “Tools” and finally “Wi-Fi configuration”. STEP 3 shows an alternative method of connecting the Wi-Fi dongle to a local network through an IP address.
- Configure Wi-Fi network.
-
STEP 3 (alternate method): Configure Wi-Fi Network Through an IP Address
-
An alternative to the “Distribution Network” configuration at the end of step C or the use of the “Wi-Fi configuration” tool, is by configuring a Wi-Fi network through an IP address.
-
On a Smart Phone or Computer connect to the EAP-##### network. You can do this by going to: Settings → Wi-Fi → Select the EAP-##### network → Password= 12345678. The EAP-##### network contains the last 5 digits of the Dongle Serial Number. You can find this number on the label.
-
A message such as “Connected without internet” will appear once the device is connected to the EAP-#####.
-
Once connected, open an internet browser on that same device such as Safari, Chrome, Firefox, Edge, or any other browser.
On the address bar (http://………), type the following IP address: 10.10.10.1 as shown in the figure below. If you cannot access the configuration page, try again on a different device. -
Scroll down to the “Wlan Connection” section and press the “Scan” button to scan for local Wi-Fi networks.
-
Nearby Wi-Fi networks will appear. Select the local network you would like to connect to, input your credentials, and tap “Connect”.
-
Once connected, a “Connection Successful” message will appear. Press the “Save” button next to “Scan” to save settings.
-
Wait a moment (~5 minutes). The dongle will then connect to the Wi-Fi network and will now have access to MySolArk.
NOTE : DO NOT connect to the EAP-##### network as that is the Wi-Fi dongle itself. The device does not provide internet access.
-
If the connection is a success, you will see the following LED indicators.
: Connected and powered by the Sol-Ark inverter.
: Connected to the router and to MySolArk.
Connecting the through the 10.10.10.1 IP address is only meant to provide
internet access to the Wi-Fi dongle. Users must still create a MySolArk
account and must create a Plant.
Visit www.mysolark.com to access the desktop
version of MySolArk.
Indicator and troubleshooting
When both the red and green LEDs on the Wi-Fi dongle are consistently
illuminated, it signifies normal operation, while flashing indicates data
transmission. If this isn’t the case, reference the next table of LED
indications for troubleshooting and corrective measures.
Device communication indicator.
: MySolArk server communication indicator.
Copyright © 2024 Sol-Ark LLC | SK140-0031-001
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>