BILSTEIN B8 5100 Shock Absorber User Manual

: June 1, 2024
: BILSTEIN

Table of Contents

BILSTEIN B8 5100 Shock Absorber
Specifications
Product Usage Instructions
Maintenance
FAQ
WARRANTY RESTRICTIONS
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BILSTEIN B8 5100 Shock Absorber

Specifications

Brand: BILSTEIN
Region: North America
Warranty: Limited Lifetime, Limited 2 Year, Limited 5 Year, Limited 90 Day

Product Usage Instructions

Installation

Ensure the product is installed on the original vehicle it was purchased for.
Follow the installation instructions provided by BILSTEIN to avoid voiding the warranty.

Maintenance

Regularly inspect the product for any signs of damage or wear.
Avoid using the product for track racing or off-road use unless expressly designed for such activities.

Claiming Warranty

If you encounter any issues covered under warranty, contact the authorized BILSTEIN distributor for repair or replacement. Warranty claims for improper use or installation will be void.

FAQ

Q: What does the limited lifetime warranty cover?
A: The limited lifetime warranty covers specific BILSTEIN products such as B4 OE Replacement, B6 Performance, B8 Performance Plus, and more. Refer to the warranty categories for details.
Q: Can I use the product for off-road activities?
A: Only use the product for off-road activities if it is expressly designed for such use. Improper use may void the warranty.
Q: How can I claim warranty service?
A: Contact the authorized BILSTEIN distributor if you encounter any issues covered under warranty. Provide necessary proof of purchase and follow their procedures for repair or replacement.

BILSTEIN WARRANTY POLICY – NORTH AMERICA

Limited warranty for aftermarket products purchased in North America
The following limited warranty from BILSTEIN applies to all purchasers (hereinafter “Purchaser”) who have purchased a BILSTEIN aftermarket product (hereinafter “Product”) in North America (hereinafter “NA”) from a BILSTEIN distributor. This warranty is non-transferable.
BILSTEIN warrants that Products purchased from a BILSTEIN distributor in NA shall be free from defects in design, material and workmanship for as long as the original purchaser owns the product and it is installed on the original vehicle the product was purchased for.
Within the warranty period, the authorized BILSTEIN distributor shall be obligated to repair or replace a defective Product at its discretion. This does not apply if the product has been used improperly and contrary to BILSTEIN’s instructions. Further claims for defects by Purchaser are excluded.
To exercise its warranty rights, Purchaser must contact the BILSTEIN distributor in NA from whom the Product was originally purchased to request the return of the Product and the issue of a return goods authorization (RGA). If the Product is to be returned, the Purchaser is obligated to package the Product safely for transportation, including a copy of the invoice as proof of purchase, affix the RGA number visibly and legibly to the outside of the package and return the product to the BILSTEIN distributor at its own expense. Payment by BILSTEIN or the BILSTEIN distributor of import costs (customs or other government fees, tariffs, handling fees) incurred in connection with international returns is expressly excluded.
BILSTEIN or the BILSTEIN distributor shall under no circumstances be liable for consequential damages (such as, but not limited to, labour charges and/ or lost profits) resulting from the use, misuse or inability to use the Product or from defects of the
Product. This limitation of liability does not apply to injuries to persons, in the event of willful intent or gross negligence, or if a material, contractual obligation was violated.
In the event of improper use, in particular installation in vehicles not recommended by BILSTEIN, track racing or off-road use (unless the product is expressly designed for such use), all warranty claims are void.

WARRANTY RESTRICTIONS

The limited warranties set forth above do not cover normal wear and tear and are non-transferable.
Exclusions include

Surface finish, boot or mounting hardware such as, but not limited to, rubber bushings, bearings, valve shims
Original equipment shock absorbers – which are warranted by the vehicle manufacturer
Damage caused by improper installation
Damage caused to non-motorsports products as a result of racing, driving competition or off-road use
Use on modified or other than Bilstein-recommended vehicles
Bent or broken rods showing abuse or abnormal wear
Cosmetic damage such as scratches, notches, dents and corrosion
Damages caused by road hazards, accidents, improper use, water, flooding, fire or other natural phenomena or external causes
Damage to products which have been altered without the written approval of BILSTEIN or the BILSTEIN distributor

WARRANTY CATEGORIES
BILSTEIN warrants to the original retail purchaser that, for the periods specified below, each gas pressure shock shall be free from defects in material and workmanship. This warranty is non-transferable and does not cover normal wear and tear. Proof of purchase is required to process the warranty. Any implied warranty of merchantability, fitness or fitness for a particular purpose, except as may be prohibited by applicable law, is likewise limited in duration to the timeframe specified below, from the date of the original retail purchase. Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.

LIMITED LIFETIME WARRANTY