LG CBGS3028N Ultra Heat Gas Cooktop Owner’s Manual

: June 1, 2024
: LG

Table of Contents

LG CBGS3028N Ultra Heat Gas Cooktop
IMPORTANT SAFETY INSTRUCTIONS
WARNING STATEMENTS
Operation
PRODUCT OVERVIEW
- Product Features
OPERATION
- Using the Surface Burners
SMART FUNCTIONS
FCC Notice
MAINTENANCE
TROUBLESHOOTING
LIMITED WARRANTY
- USA
PROCEDURE FOR RESOLVING DISPUTES
CANADA
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

LG CBGS3028N Ultra Heat Gas Cooktop

LG-CBGS3028N-Ultra-Heat-Gas-Cooktop-product

Scan to see the online manual.

Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference at all times.

Safety for a Gas Cooktop

WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury, or death.

Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance.
- Do not touch any electrical switch.
- Do not use any phone in your building.
- Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call the fire department.
Installation and service must be performed by a qualified installer, service agency, or gas supplier.

WARNING

Never Operate the Top Surface Cooking Section of this Appliance Unattended.

Failure to follow this warning statement could result in fire, explosion, or burn hazards that could cause property damage, personal injury, or death.
If a fire should occur, keep away from the appliance and immediately call your fire department.

DO NOT ATTEMPT TO EXTINGUISH AN OIL/GREASE FIRE WITH WATER.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages
Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the words WARNING or CAUTION.

These words mean:

WARNING
You may be killed or seriously injured if you do not follow instructions.

CAUTION
You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

WARNING

To reduce the risk of explosion, fire, death, electric shock, scalding, or injury to persons when using this product, follow basic precautions, including the following:

Installation

Make sure the cooktop is properly installed and grounded by a qualified installer, according to the Installation Instructions. Any adjustment and service should be performed only by qualified gas range installers or service technicians.
Plug the cooktop into a 120-volt grounded outlet only. Do not remove the round grounding prong from the plug. If in doubt about the grounding of the home electrical system, it is your responsibility and obligation to have an ungrounded outlet replaced with a properly grounded, three-prong outlet by the National Electrical Code. Do not use an extension cord with this cooktop.
To prevent fire hazards or electrical shock, do not use an adapter plug, or an extension cord, or remove the grounding prong from the electrical power cord. Failure to follow this warning can cause serious injury, fire, or death.
This appliance is equipped with a three-prong grounding plug for your protection against shock hazards and should be plugged directly into a properly grounded receptacle. Do not cut or remove the grounding prong from this plug.
Make sure all packaging materials are removed from the cooktop before operating it to prevent fire or smoke damage should the packaging material ignite.
Make sure the cooktop is properly adjusted by a qualified service technician or installer for the type of gas (natural or LP) that is to be used. The cooktop can be converted for use with either type of gas. See the Installation Instructions.
These adjustments must be done by a qualified service technician according to the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. Failure to follow these instructions could result in serious injury or property damage. The qualified agency performing this work assumes responsibility for the conversion.
Remove all tape and packing materials before using the cooktop. Dispose of all plastic bags after unpacking the cooktop. Never allow children to play with packing materials.
Improper installation, adjustment, alteration, service, or maintenance can cause injury or property damage. For assistance or additional information, consult a qualified installer, service agency, manufacturer (dealer), or your gas supplier.
Never reuse old flexible connectors. The use of old flexible connectors can cause gas leaks and personal injury. Always use NEW flexible connectors when installing a gas appliance.
This appliance must not be installed with a ventilation system that blows air downward toward the cooktop. This type of ventilation system may cause ignition and combustion problems with the gas cooking appliance resulting in personal injury or unintended operation.
Ask the installer to show you the location of the cooktop gas shut-off valve and how to shut it off if necessary.
Before servicing, disconnect the electrical supply.

Operation

Gas appliances can cause minor exposure to four potentially hazardous substances, namely benzene, carbon monoxide, formaldehyde, and soot, caused primarily by the improper combustion of natural or LP gas.
Correctly adjusted burners, indicated by a blue rather than a yellow flame, will minimize improper combustion. Exposure to these substances can be minimized by opening windows or using a ventilation fan or hood.
Do not place or use combustible materials, gasoline, or other flammable vapors and liquids in the vicinity of this or any other appliance.
Stepping, leaning o, or sitting on this cooktop can result in serious injuries and cause damage to the cooktop.
Do not leave children alone or unattended where a cooktop is hot or in operation. They could be seriously burned.
Do not allow children to climb or play around the cooktop.
Let the burner grates and other surfaces cool before touching them or leaving them where children can reach them.
Items of interest to children should not be stored in cabinets above a cooktop — children climbing on the cooktop to reach items could be seriously injured.
Do not let anyone climb or stand on the cooktop. They could damage the cooktop or tip it over, causing severe personal injury.
NEVER use the cooktop as a space heater to heat or warm the room. Doing so may result in carbon monoxide poisoning and overheating of the cooktop.
Never wear loose-fitting or hanging garments while using the appliance. Be careful when reaching for items placed in cabinets over the cooktop. Flammable material could be ignited if brought into contact with flame or hot surfaces and may cause severe burns.
Do not place flammable materials on or near the cooktop.
Do not use water on grease fires. NEVER touch a flaming pan. Turn the controls off. Smother a flaming pan on a surface burner by covering the pan completely with a well-fitting lid, cookie sheet, or flat tray. Use a multi-purpose dry chemical or foam-type fire extinguisher. Flaming grease outside a pan can be put out by covering it with baking soda or, if available, by using a multi-purpose dry chemical or foam-type fire extinguisher.
If the top burner flame goes out, gas is still flowing to the burner until the knob is turned to the OFF position. Do not leave the burners ON unattended.
Use proper pan size. Do not use pans that are unstable or easily tipped. Select cookware having flat bottoms large enough to cover burner grates. To avoid spills, make sure the cookware is large enough to contain the food properly. This will save cleaning time and prevent hazardous accumulations of food. Because heavy spattering or spills left on a range can ignite, use pans with handles that can be easily grasped and remain cool.
Never leave the surface burners unattended at high flame settings. Boilovers can cause smoking and greasy spillovers may catch on fire.
Control the top burner flame size so it does not extend beyond the edge of the cookware. Excessive flame is hazardous.
Use only dry pot holders—moist or damp pot holders on hot surfaces may result in burns from steam. Do not let pot holders come near open flames when lifting cookware. Do not use a towel or other bulky cloth instead of a pot holder.
To prevent burns, ignition of flammable materials, and spillage, turn cookware handles toward the side or back of the cooktop without extending over adjacent burners.
NEVER place any items on the cooktop. The hot air from the vent may ignite flammable items and will increase pressure in closed containers, which may cause them to burst.
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
Storage on Appliance – Flammable materials should not be stored on the cooktop or near surface units. This includes paper, plastic, and cloth items, such as cookbooks, plasticware, and towels, as well as flammable liquids.
Carefully watch foods being fried at a high flame setting.
Always heat fat slowly, and watch as it heats.
Use a deep fat thermometer if possible to prevent overheating fat beyond the smoking point.
Use the least possible amount of fat for effective shallow or deep-fat frying. Filling the pan too full of fat can cause spillovers when food is added.
LG does not recommend using a gas cooktop for the preparation of flaming foods. If you choose to prepare flaming foods under a hood, turn the fan on.
To prevent burns, always be sure that the controls for all burners are at the OFF position and that all grates are cool before attempting to remove them.
If you smell gas, turn off the gas to the cooktop and call a qualified service technician. Never use an open flame to locate a leak.
Do not place cooking oils or other flammable materials on or near the cooktop.
Always turn the knob to the OFF position before removing the cookware.
Do not store explosives, such as aerosol cans, on or near the cooktop. Flammable materials may explode and result in fire or property damage.
Do not obstruct the flow of combustion and ventilation air.
Do not block the airflow into or out of the cooktop. It is necessary for proper combustion and ventilation.
Always turn knobs to the LITE position when igniting the top burners and make sure the burners have ignited.
If frying a combination of oils or fats, stir together before heating or as fats slowly melt.
Liquids such as water, coffee o, and tea overheated beyond the boiling point without appearing to be boiling, due to the surface tension of the liquid. Visible bubbling or boiling is not always present when the container is removed from the cooktop. This could result in very hot liquids suddenly boiling over when the container is disturbed or a spoon or other utensil is inserted into the liquid.

To reduce the risk of injury to persons

Do not overheat the liquid.
Stir the liquid both before and halfway through heating it.
Do not use straight-sided containers with narrow necks.
After heating, allow the container to stand on the cooktop for a short time before moving the container.
Use extreme care when inserting a spoon or other utensil into the container after heating.

Maintenance

Do not attempt to repair or replace any part of the cooktop unless it is specifically mentioned in this manual. All other services should be referred to a qualified technician.
Clean the cooktop with caution. If a wet sponge or cloth is used to wipe spills on a hot cooktop, be careful to avoid steam burns.
Leak testing of the appliance shall be conducted according to the manufacturer’s instructions.
Do not lift the cooktop. Lifting the cooktop can cause damage and improper operation of the cooktop.
If the cooktop is located near a window, do not hang long curtains that could blow over the surface burners and catch on fire.

CAUTION STATEMENTS

CAUTION

To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

Operation

To prevent poor air circulation, place the cooktop out of the kitchen traffic path and away from drafty locations.
If using glass cookware, make sure it is designed for top-of-range cooking.
If frying mixtures of oils or fats, stir to combine before heating.
Do not use a wok on the surface burners if the wok has a round metal ring that is placed over the burner grate to support the wok. This ring acts as a heat trap, which may damage the burner grate and burner head. Also, it may cause the burner to work improperly. This may cause a carbon monoxide level above that allowed by current standards, resulting in a health hazard.
Frying foods should be as dry as possible. Frost or moisture on foods can cause hot fat to bubble up and over the sides of the pan.
Never try to move a pan of hot fat, especially a deep-fat fryer. Wait until the fat is cool.
Do not place plastic items on the cooktop—they may melt if left too close to the vent.
Keep all plastics away from the surface burners.
To avoid burns, do not clean the cooktop surface until it has cooled.

PRODUCT OVERVIEW

Product Features

Parts and Features

Grate
Burner
Burner Control Knob
Rating Label and Serial Number Plate
Wi-Fi Button

Accessories

Retainer Brackets (2 ea)
Screws (2 ea)
Screws (4 ea)
Nozzles (7 ea)
Griddle (1 ea)

NOTE

For your safety and extended product life, only use authorized components.
The manufacturer is not responsible for product malfunction or accidents caused by the use of separately purchased, unauthorized components or parts.
The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

NOTE

For your safety and extended product life, only use authorized components.
The manufacturer is not responsible for product malfunction or accidents caused by the use of separately purchased, unauthorized components or parts.

OPERATION

Using the Surface Burners

Before Using the Surface Burners
Throughout this manual, features and appearance may vary from your model.

Make sure all grates on the cooktop are properly placed before using any burner.
Be sure the burners and grates are cool before you place your hand, a pot holder, cleaning cloths, or other materials on them.
Make sure all burners are in place.
Do not operate the burner for an extended period without cookware on the grate. The finish on the grate may chip without cookware to absorb the heat.

Lighting a Gas Surface Burner

Be sure all the surface burners are placed in their respective positions.
Push the control knob in and turn it to the LITE position.
The clicking noise you hear is the sound of the electric spark igniting the burner.
A clicking sound may also be heard during operation due to the flame detection function.
To control the flame size, turn the knob. lf the knob stays at LITE, it will continue to click.
When one burner knob is turned to LITE, only that burner sparks. Do not attempt to disassemble or clean around any burner while another burner is on. An electric shock may result, which could cause you to knock over hot cookware.

In Case of Power Failure

In case of a power failure, you can light the gas surface burners on the cooktop with a match. Hold a lit match to the burner, then push in and turn the control knob to the LITE position. Use extreme caution when lighting burners this way.
Surface burners in use when an electrical power failure occurs will continue to operate normally.

Sealed Gas Burners

The cooktop has five sealed gas burners. They offer convenience, cleanability, and flexibility to be used in a wide range of cooking applications.
1. Medium
2. Extra Large (Dual)
3. Small
4. Large (Dual)
The small 3 burner offers a very low simmer setting and is best for delicate foods such as sauces that require long simmer times over low heat.
The medium 1 and large 4 burners are the primary burners for most cooking. The temperature range on these burners can handle a wide range of cooking tasks.
The extra large burner 2 is the maximum output burner. Like the other burners, it can be used for most everyday cooking tasks. This burner is also designed to quickly bring large amounts of liquid to a boil. The special UltraHeat+ setting is designed for use with cookware 10 inches or larger in diameter. The extra large dual burner can also be used on LO to simmer.
Extra Large Burner only

Selecting Flame Size
NEVER let the flames extend up the sides of the cookware. Watch the flame, not the knob, while reducing the heat. When fast heating is desired, the flame size on a gas burner should match the cookware used. Flames larger than the bottom of the cookware will not result in faster heating of the cookware and could be hazardous.

Cookware

Aluminum Medium-weight cookware is recommended because it heats quickly and evenly. Most of the foods brown evenly in an aluminum skillet. Use saucepans with tight-fitting lids when cooking with minimum amounts of water.
Cast-Iron If heated slowly, most skillets will give satisfactory results.
Stainless Steel This metal alone has poor heating properties and is usually combined with copper, aluminum,m, or other metals for improved heat distribution. Combination metal skillets usually work satisfactorily if they are used with medium heat as the manufacturer recommends.
Enamelware Under some conditions, the enamel of some cookware may melt. Follow the cookware manufacturer’s recommendations for cooking methods.
Glass There are two types of glass cookware – those for oven use only and those for top-of-the-range cooking (saucepans, coffee, and teapots). Glass conducts heat very slowly.
Heatproof Glass Ceramic Can be used for either surface or oven cooking. It conducts heat very slowly and cools very slowly. Check the cookware manufacturer’s directions to be sure it can be used on gas ranges.

Using a Wok
Do not use a wok support ring. Placing the ring over the burner or grate may cause the burner to work improperly, resulting in carbon monoxide levels above allowable standards. This can be a health hazard. Use a 14-inch or smaller flat bottom wok. Make sure the wok bottom sits flat on the grate. Works are available at a local retail store. Only a flat-bottomed wok should be used.

Stove-Top Grills
Do not use stove-top grills on the surface burners. Using the stovetop grill on the surface burner will cause incomplete combustion and can result in exposure to carbon monoxide levels above allowable current standards.

This can be a health hazard.

Using the Griddle
The enamel-coated griddle provides an extra-large cooking surface for meats, pancakes, or other food usually prepared in a frying pan or skillet.

NOTE

The griddle will discolor over time as it becomes seasoned with use.

How to Place the Griddle

The griddle can only be used on the left side grate.
The griddle must be properly placed on the grate.
When the correct side is facing the front, the tabs on the underside of the griddle sit properly on the prongs of the grate to keep the griddle from moving.

NOTE

Do not remove the left side grate when using the griddle.

CAUTION

Do not remove the griddle plate until the cooktop grates, surfaces, and griddle plate are completely cooled.
The griddle plate on the cooktop may become very hot when using the cooktop. Always use oven mitts when placing or removing the griddle plate.

Griddle Cooking Guide

Item| Cooktop size| Preheat setting| Preheat time| Cook setting| Notes
---|---|---|---|---|---
Pancakes| 30″ or 36″| Medium High| 4 min| Medium High| Flip after 30 seconds to 1- 1/2 minutes

French Toast

Bacon

Breakfast Sausage Links

| ****

30″

| Medium Low| ****

–

| Medium Low| Put 1/4 cup water on the griddle at the start, and cook for 10- 14 minutes

36″

| ****

Medium

| ****

–

| ****

Medium

| Cook for 5-6 minutes, then rotate every 30 seconds to 1 minute

Breakfast Sausage Patties

Hot Sandwiches (grilled cheese or quesadillas)

Hamburgers

| ****

30″ or 36″

| Medium High| ****

4-5 min

| Medium High| Cook for 14 minutes, flipping every 2-3 minutes

Pork Chops (cook to 145 ℉)

| ****

30″ or 36″

| ****

Medium High

| ****

3-4 min

| ****

Medium High

| Let rest for 20 minutes before cooking. Cook for 14 minutes, flipping every 3-5 minutes. Let rest for 5 minutes after cooking.
Item| Cooktop size| Preheat setting| Preheat time| Cook setting| Notes
---|---|---|---|---|---

Chicken Breasts

36″

| Medium High| ****

4 min

| Medium High| Cook for 8-12 minutes, flipping every 4-5 minutes

Searing Steaks

| ****

30″ or 36″

| Medium High| ****

3-4 min

| Medium High| Cook for 12-1/2 minutes, flipping every 3-4 minutes

Use this table as a guide. Cooking times will vary depending on the quality or quantity of food.

NOTE

Avoid cooking extremely greasy foods, as grease spills can occur.
The griddle can become hot when surrounding burners are in use.
Do not overheat the griddle. This can damage the enamel coating.
Do not cut foods on the griddle.
Do not place or store items on the griddle.
Do not clean the griddle in the dishwasher or a self-clean oven cycle.

How to Season the Griddle
As with cast-iron cookware, the griddle will acquire more non-stick properties with use. To shorten this process, you can season the griddle following these steps.

Apply a light, even coat of vegetable oil across the entire surface of the griddle, making sure the oil does not pool or puddle.
Place the griddle in an oven on the middle rack. Set the oven to 550 ℉ and bake for one hour.
Turn off the oven and allow the griddle to cool completely in the oven before removing it.
Repeat steps 1 through 3 two more times, for a total of three seasoning cycles.

How to Clean the Griddle

Clean the griddle by hand.
Do not clean the griddle using a dishwasher or an oven self-clean cycle.
To avoid damaging the surface, do not leave the griddle to soak in water.

For normal cleaning, wipe the griddle off with a damp cloth or paper towel. A mild soap can be used, but you may have to preseason the griddle afterward.
To clean off burned-on residue, use a nylon bristle brush or non-scratch scrubbing pad. Do not use abrasive cleaners or detergents, as they can damage the surface of the griddle.
Rinse with warm water and dry thoroughly.
Store in a cool, dry place.

SMART FUNCTIONS

LG ThinQ Application
This feature is only available on models with Wi-Fi. The LG ThinQ application allows you to communicate with the appliance using a smartphone.

LG ThinQ Application Features

Monitoring
- This function helps you check the current status, remaining time, cook settings, and end time in one place.
Product Notifications
- Turn on the Push Alerts to receive appliance status notifications. The notifications are triggered even if the LG ThinQ application is not open.
Timer
- You can set the timer from the application.
Firmware Update
- Keep the appliance updated.

NOTE

If you change your wireless router, Internet service provider, or password, delete the connected appliance from the LG ThinQ application and connect it again.
This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.

Installing the LG ThinQ Application and Connecting an LG Appliance

Models with QR Code
Scan the QR code attached to the product using the camera or a QR code reader application on your smartphone.

NOTE

To verify the Wi-Fi connection, check that the f icon on the control panel is lit.
The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
The surrounding wireless environment can make the wireless network service run slowly.
If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to connect or fail to install the application.
If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
The network connection may not work properly depending on the Internet service provider.
The Wi-Fi may not connect or the connection may be interrupted because of the home network environment.
If the appliance cannot be connected due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.
If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
If the security protocol of the router is set to WEP, the network setup may fail. Change the security protocol (WPA2 is recommended), and connect the product again.
To reconnect the appliance or add another user, press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG ThinQ application and follow the instructions in the application to connect the appliance.

Radio Equipment Specifications

Type

| Frequency

Range

| Output

Power

---|---|---
Wi-Fi| 2412 MHz – 2462 MHz| ****

< 30 dBm

Bluetooth| 2402 MHz – 2480 MHz

FCC Notice

The following notice covers the transmitter module contained in this product. This equipment has been tested and found to comply with the limits for a Class B digital device, according to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used per the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to the outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference and
This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications in the construction of this device that are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions to satisfy RF exposure compliance.

Industry Canada Statement
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

This device may not cause interference.
This device must accept any interference, including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.

NOTE

THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

Open Source Software Notice Information
To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that must disclose source code, and to access all referred license terms, copyright notices, and other relevant documents, please visit https://opensource.lge.com. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid to anyone in receipt of this information for three years after our last shipment of this product.

MAINTENANCE

Care and Cleaning
Make sure that the electrical power is off and all surfaces are cool before cleaning any part of the cooktop.

Burner Assemblies

Sealed Burner Assemblies
Turn all controls OFF before removing the burner parts. The burner grates 1, the burner caps 2, and the burner heads 3 can be lifted off, making them easy to clean. The burner electrodes 4 are not removable.

Dual Extra Large Burner Assembly
The burner head 3, the dual burner outer cap 2, and the dual burner inner cap 1 can be lifted off, making it easy to clean. The burner electrode 4 is not removable.

CAUTION

DO NOT remove any parts from the cooktop until they have completely cooled and are safe to handle. Do not operate the surface burners unless all burner parts and grates are properly assembled. The electrode of the burner is exposed when the burner head and cap are removed. When one burner is turned to LITE, only that burner sparks. Do not attempt to disassemble or clean around any burner while another burner is on. An electric shock may result, which could cause you to knock over hot cookware.

Burner Caps and Heads

Burner Caps
Lift burner caps off when they are cool. Wash burner caps in hot, soapy water and rinse with clean water. You may scour with a plastic scouring pad to remove burned-on food particles.

To assemble the dual extra large burner outer cap properly, make sure that burner cap 1 is positioned over assembly guide 2 in the burner head.

Burner Heads

The burner heads are removable. Simply lift them off the cooktop for cleaning. The slits in the burner heads must be kept clean at all times for an even flame. Clogged or dirty burner ports or electrodes may cause improper operation of the cooktop. Any spills on or around an electrode must be carefully cleaned. Take care not to hit an electrode with anything hard or it could be damaged. Clean the burner caps and heads routinely, especially after bad spillovers which could clog the openings. Lift burner heads off when they are cool. To get rid of burned-on food, soak the burner heads in a solution of mild liquid detergent and hot water for 20–30 minutes. For more stubborn stains, use a toothbrush.

CAUTION

Do not hit the electrodes with anything hard. Doing so could damage them.
Do not use steel wool or scouring powders to clean the burners.
Do not scratch or gouge the port features of the brass burner base.
It is normal for brass burners to become tarnished with use.

NOTE

To clean the brass burner, use mild abrasive cleaners or liquid cleaners.
To clean port openings, use a stiff nylon bristle toothbrush.
Do not use steel wool or steel bristle brushes as they can scratch the brass burner surface.
A burner will not light if the cap is removed.

After Cleaning
Before reassembling the burner caps and burner heads, shake out excess water and then dry them thoroughly.

Replacement
Replace burner heads and caps over the electrodes on the cooktop, in the correct locations according to their size. There are one small, two medium, one large, and one extra large burner head and cap.

Medium Burner Head and Cap
Extra Large Burner (Center) Head and Cap
Small Burner Head and Cap
Large Burner Head and Cap

Burner Grates
The cooktop has three professional-style grates. These grates are position- specific. For maximum stability, these grates should only be used in their proper position. Because of the varied burner sizes, the side grates cannot be exchanged nor can any of the grates be rotated front to back.

Cleaning
Lift grates off when they are cool. Grates should be cleaned regularly and, of course, after spills. Wash them in hot, soapy water and rinse with clean water. When replacing the grates, be sure they are positioned properly over the burners. The grates may be cleaned in a dishwasher. Do not operate a burner for a long time without cookware on the grate. The finish on the grate may chip without cookware to absorb the heat. To remove burned-on food, place the grates in a covered container. Soak them with 1/4 cup ammonia for several hours or overnight. Wash, rinse well, and dry.

Left Grate
Center Grate
Right Grate

Appearance may vary. The grates may be cleaned in a dishwasher. Although they are durable, the grates will gradually lose their shine, regardless of the best care you can give them. This is due to their continual exposure to high temperatures. You will notice this sooner with lighter-colored grates.

NOTE

Do not clean the grates in a self-cleaning oven.

Cooktop Surface
To prevent damage to the stainless steel surface of the cooktop and to prevent it from becoming dull, clean up spills immediately. Foods with a lot of acid (such as tomatoes, sauerkraut, fruit juices, etc.) or foods with high sugar content could cause a dull spot if allowed to set. When the surface has cooled, wash and rinse. For other spills such as fat spatterings, etc., wash with soap and water after the surface has cooled. Then rinse and polish using a dry cloth.

CAUTION

To avoid burns, do not clean the cooktop surface until it has cooled.
Do not lift the cooktop surface. Lifting the cooktop surface can lead to damage and improper operation of the range.

NOTE

Do not place flammable materials on or near the cooktop.
Do not store or use combustible materials, gasoline o,r other flammable vapors and liquids in the vicinity of this or any other appliance.
Do not try to lift the cooktop. Lifting the cooktop can cause damage and improper operation of the cooktop.
If water is spilled on the cooktop, wipe it up immediately. If water is left on the cooktop for a long time, it may cause discoloration of the cooktop surface and grate.
The cooktop surface under the burner head may become discolored if the gas surface burner is used for a long time.

Stainless Steel Surfaces
Do not use a steel wool pad; it will scratch the surface. To clean the stainless steel surface, use warm soapy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface. To inquire about purchasing stainless steel appliance cleaner or polish, or to find the location of the nearest dealer, call the toll-free customer service number: 1-800-243-0000 (USA), 1-888-542-2623 (CANADA) or visit our website at: http://www.lg.com

Control Knobs

It’s a good idea to wipe the control panel after each use of the cooktop.
Use mild soap and water or a 50/50 solution of vinegar and water. Use clean water for rinsing.
Clean or rinse the control panel using a damp cloth. Use mild soap and water or a 50/50 solution of vinegar and water. Use clean water for rinsing.
Do not use abrasive cleansers, strong liquid cleaners, plastic scouring pads, or oven cleaners on the control knobs. They can cause damage to the finish of the knobs.
Do not try to bend knobs by pulling them up or down or by hanging a towel or other such loads. This can damage the gas valve shaft.
The control knobs may be removed for easier cleaning.
Make sure the knobs are in the OFF position and pull them straight off the stems for cleaning.

Surface Burner Knob

To reinstall a knob, hold it with the OFF label at the top and slide it directly onto the stem.

NOTE

Unplug the cooktop before cleaning the control knobs to prevent the burners from turning on.

TROUBLESHOOTING

Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common occurrences that are not the result of a defect in workmanship or materials.

Parts and Features

Problem	Possible Cause & Solution
Burners have yellow or yellow-tipped flames	**The combustion quality of

burner flames needs to be determined visually.**

• Use the illustrations below to determine if the burner flames are normal. If burner flames look like a call for service. Normal burner flames should look like b or c, depending on the type of gas used. With LP gas, some yellow tipping on the outer cones is normal.

a Yellow flames: Call for service

b Yellow tips on outer cones: Normal for LP gas

c Soft blue flames: Normal for natural gas

Burner flames are very large or yellow| Improper air-to-gas ratio.

• If the cooktop is connected to LP gas, contact the person who installed the range or made the conversion.

Control knobs will not turn| The knob is not pushed down

• To turn from the OFF position, push the knob down and then turn.

Top burners do not light or do not burn evenly.| The plug on the cooktop is not completely inserted into the electrical outlet.

• Make sure the electrical plug is plugged into a live, properly grounded outlet.

Burner slots on the side of the burner may be clogged.

• Remove the burners and clean them. Check the electrode area for burned-on food or grease. See the Care and Cleaning section.

Improper burner assembly.

• Make sure the burner parts are installed correctly. See the Care and Cleaning section.

Wi-Fi

Problem	Possible Cause & Solution
Trouble connecting appliance and smartphone to Wi-Fi network	**The

password for the Wi-Fi network was entered incorrectly.**

• Delete your home Wi-Fi network and begin the connection process again.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data on your smartphone before connecting the appliance.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

Problem	Possible Cause & Solution
Trouble connecting appliance and smartphone to Wi-Fi network	**The

router frequency is not 2.4 GHz.**

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.

The appliance and the router are too far apart.

• If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.

During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).

• Locate the network name which starts with “LG” under Settings > Networks. Note the last part of the network name.

– If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

– If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case-sensitive and the last 4 characters are unique to your appliance.

Metal is interfering with the Wi-Fi reception.

• If the front face of the cabinet that covers the cooktop base is made of metal, the Wi-Fi may not work or the reception may be weak.

LIMITED WARRANTY

USA

TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Gas Cooktop (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S. Territories.

Warranty Period	Scope of Warranty	HOW SERVICE IS HANDLED
Two (2) years from the date of the original retail purchase	Parts and Labor

(internal

/ functional parts only)

| LG will provide, free of charge, all labor and in-home service to replace defective part(s).

Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
Replaced Product or part(s) will be the property of LG.
Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:

Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.
Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air.
Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual.
Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.
Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is used for other than the intended purpose, or any water leakage where the Product was not properly installed.
Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.
Damage or failure of the Product caused by the use of parts, components, accessories, consumable cleaning products, or any other products or services that were not authorized by LG.
Damage or missing items to any display or open box Product.
Refurbished Product or any Product sold “As Is”, “Where Is”, “With All Faults”, or a similar disclaimer.
Products with original serial numbers that have been removed, altered, or cannot be readily determined.
Increases in utility costs and additional utility expenses.
Any noises associated with normal operation.
Products used for other than normal and proper household use (e.g., commercial or industrial use) or contrary to the Product owner’s manual.
Costs associated with removal and reinstallation of the Product for repairs, or the removal and reinstallation of the Product if it is installed in an inaccessible location or not installed by the Product Owner’s manual.
Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under this limited warranty.
Cost of conversion of the Product from natural gas to LP gas or vice versa.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu. Or visit our website at http://www.lg.com Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty. Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file an arbitration claim.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 days after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt-out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures outlined in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules outlined in this section, the rules outlined in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Costs You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated by the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards outlined in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorney’s fees and expenses from you if LG prevails in the arbitration.

Hearings and Location
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely based on (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.

Opt-Out
You may opt out of this dispute resolution procedure. If you opt-out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt-out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt-out e-mail or provide by telephone: (a) your name and address;(b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product, or (ii) online by accessing https://www.lg.com/us/support/repair- service/schedule-repair-continued and clicking on “Find My Model & Serial Number”). You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt-out, then you accept all terms and conditions of the arbitration provision described above.

CANADA

TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

Should your LG Gas Cooktop (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair, replace or prorate the Product upon receipt of proof of the original retail purchase. This limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product distributed, purchased from an authorized retailer, and used within Canada, as determined at the sole discretion of LGECI.

WARRANTY PERIOD: (Note: If the original date of purchase cannot be verified, the warranty will begin sixty (60) days from the date of manufacture).

Parts and Labor (internal/functional parts only)
Two (2) years from the date of original retail purchase
Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory-remanufactured, all at the sole discretion of LGECI.
Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty.

LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any implied condition or warranty under provincial law is severable where it conflicts with such provincial law without affecting the remainder of this warranty’s terms.

THIS LIMITED WARRANTY DOES NOT COVER:

Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;
Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air;
Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product’s owner’s manual;
Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair includes the use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;
Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;
Damage or failure caused by incorrect electrical current, voltage, or plumbing codes;
Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise outlined in the Product’s owner’s manual;
Damage or failure caused by the use of any accessories, components, or cleaning products, including, without limitation, water filters, that are not approved/authorized by LGECI;
Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;
Damage or missing items to any display, open box, refurbished or discounted Product;
Refurbished Product or any Product sold “As Is”, “Where Is”, “With All Faults”, or any similar disclaimer;
Products with original serial numbers that have been removed, altered, or cannot be readily determined at the discretion of LGECI;
Increases in utility costs and additional utility expenses in any way associated with the Product;
Any noises associated with the normal operation of the Product;
Replacement of any part that was not originally included with the Product;
Replacement of light bulbs, filters, fuses, or any other consumable parts;
Costs associated with removal and/or reinstallation of the Product for repairs; and
Shelves, door bins, drawers, handles, and accessories to the Product, except for internal/functional parts covered under this Limited Warranty.
Conversion of products from natural gas or L.P. gas;
Coverage for “in Home” repairs, for products in warranty, will be provided if the Product is within a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius of an ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.

All costs and expenses associated with the above-excluded circumstances, listed under the heading, This Limited Warranty Does Not Cover, shall be borne by the consumer. TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE: Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or visit our website at http://www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns, and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute
In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to the LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration by the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.

Agreement to Binding Arbitration and Class Action Waiver
Upon failure to resolve the dispute during the 30 days after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt-out as provided below, or you reside in a jurisdiction that prevents the full application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG.

Arbitration Rules and Procedures
To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law
The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute, or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute, or controversy between you and LG.

Fees/Costs
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration, and arbitrator fees for any arbitration initiated under the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorney’s fees and expenses from you if LG prevails in the arbitration.

Hearings and Location
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) based on documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.

Severability and Waiver
If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.

Opt-Out
You may opt out of this dispute resolution procedure. If you opt-out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt-out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt-out e-mail or provide by telephone: (a) your name and address;(b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product, or (ii) online by accessing https://www.lg.com/ca_en/support/repair- service/schedule-repair and clicking on “Find My Model & Serial Number”).

If you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute, or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG. You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt-out, then you accept all terms and conditions of the arbitration provision described above.

Conflict of Terms
In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement (“EULA”) regarding dispute resolution, the terms of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.

LG Customer Information Center